Job Summary: We are seeking an experienced ARIBA Support Specialist to assist with user testing, training, and post-go-live support for our ARIBA implementation. This role will be crucial in ensuring that users are effectively onboarded and supported as they transition to the ARIBA platform.

Key Responsibilities:

User Testing:

• Collaborate with project teams to develop and execute user acceptance testing (UAT) plans.
• Identify, document, and communicate any issues or enhancements needed during testing phases.
• Assist in refining processes based on user feedback to ensure system effectiveness.

Training:

• Develop training materials and user guides tailored to different user roles.
• Conduct training sessions (in-person or virtual) for end-users, ensuring comprehension and retention.
• Provide ongoing support during training sessions, addressing questions and concerns.

Post Go-Live Support:

• Offer day-to-day support for users post-implementation, troubleshooting issues as they arise.
• Monitor user adoption and provide additional coaching where necessary.
• Collect user feedback for continuous improvement of ARIBA processes and tools.

Collaboration:

• Work closely with IT, procurement, and finance teams to ensure alignment on system usage and best practices.
• Facilitate communication between users and the project team to address concerns and updates promptly

Requirements

• Proven experience with SAP ARIBA, including a strong understanding of procurement processes. Candidate has implemented and deployed at least 2 global/regional SAP ARIBA projects.
• Previous experience in user training, support, and UAT facilitation.
• Excellent communication and interpersonal skills, with the ability to convey complex concepts clearly.
• Strong problem-solving skills and a proactive approach to support.
• Ability to work independently and as part of a team in a fast-paced environment.

Preferred Skills:

• Familiarity with other procurement tools and systems.
• Experience in change management and user adoption strategies.
• Certification in ARIBA or relevant procurement methodologies is a plus.

Interested candidate please click "APPLY NOW" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use, and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd

• RCB No. 200007268E • EA License No. 01C4394

• Registration ID <R1105286> (Ngiam Xinyi)

Job Summary:

We are seeking an experienced Building Management System (BMS) Specialist to join our team. The successful candidate will be responsible for designing, installing, commissioning, and maintaining building management systems.

Responsibilities:

• Design, install, commission, and maintain BMS systems
• Configure and program BMS software and hardware
• Troubleshoot and repair BMS system issues
• Collaborate with stakeholders to identify and implement energy-efficient solutions
• Develop and implement BMS system training programs for users

Requirements:

• Bachelor's degree in Electrical Engineering, Computer Science, or related field
• 3+ years of experience in BMS design, installation, and maintenance
• Proficiency in BMS software and hardware, such as Schneider Electric, Siemens, or Honeywell
• Excellent problem-solving and analytical skills
• Strong communication and interpersonal skills

Note:

• Only shortlisted candidates will be notified.

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

What you’ll be doing?

The Senior Technical Product Support Specialist is a Level 3 support role, providing advanced technical assistance for Sabre’s Hospitality Solutions. This role involves resolving complex customer issues, collaborating with internal teams, and ensuring the smooth operation of support processes. The specialist will act as a key point of contact for technical escalations, guiding customers and internal staff to best practices while helping improve overall support efficiency.

This role is ideal for someone with a passion for solving complex technical problems, providing excellent customer service, and helping a team grow and succeed.

Key Responsibilities:

· Take ownership of escalated cases from Level 2 support, including urgent and high-priority customer incidents, ensuring timely resolution and preventing recurrence.

· Engage directly with customers via calls, chats, emails, or support portals to address their concerns when necessary.

· Monitor and resolve high-priority issues, ensuring they are addressed effectively and within expected timelines.

· Review and enhance internal support procedures and coach team members to adhere to best practices.

· Participate in regular meetings with product and development teams to prioritize and address software defects, focusing on strategic customer needs.

· Identify and address potential customer issues before they escalate, promoting better product health and customer satisfaction.

· Develop and expand the internal knowledge base by working with product and development teams, creating resources to assist the support team.

· Assess team training needs, provide technical guidance, and contribute to performance reviews.

· Represent the support team in meetings with executives, customers, and other stakeholders.

· Advise customers on the best use of Sabre products to maximize their value.

· Temporarily assist with monitoring support quality to ensure high standards.

· Support organizational goals by driving internal projects and initiatives.

Qualifications And Education Requirements:

· Bachelor’s degree in Computer Science, Information Technology, or a related field.

· Minimum of 5 years of experience in a technical product support role.

· Strong knowledge of cloud platforms (e.g., AWS, Azure), networking (TCP/IP, DNS), and system administration (Linux, Windows).

· Proficiency in debugging tools, APIs, and scripting (e.g., Python, Bash).

· Expertise in analyzing logs, monitoring tools (e.g., Splunk, Nagios), and resolving complex software or integration issues with a focus on security and compliance.

· Familiarity with database troubleshooting (SQL), and performance optimization.

Preferred Skills:

· Understanding of Property Management Systems (PMS), Central Reservation Systems (CRS), and Channel Management.

· Technical certifications such as ITIL, CompTIA, or equivalent.

· Advanced certifications in customer support tools or related technologies.

Personal Attributes:

· Strong written and verbal communication skills with excellent interpersonal abilities.

· Demonstrates integrity, professionalism, and a high level of ethical standards.

· Analytical mindset with a passion for problem-solving.

· Detail-oriented and committed to delivering exceptional customer service.

· Self-motivated and effective in a matrixed, geographically distributed organization.

Why Sabre?

At Sabre, you'll have the opportunity to work on projects that make a real impact on the travel industry. You'll be part of a collaborative and innovative team that is dedicated to connecting people with moments that matter. Join us and help shape the future of travel.

We create specialized, innovative, and software applications in maritime operations. We apply a systematic approach that motivates customer adoption and recurring usage. The Customer Service Specialist helps our customers in the early adoption phase, reducing and removing adoption pains. Your success is culminated in a complete phase-out of manual features to the fully digital offering.

JOB DESCRIPTION:

You will be responsible for ensuring the satisfaction and success of our customers by providing exceptional support and service. As a primary point of contact for our Japanese customers’ operations, you will work closely with them to understand their adoption pains, and to ease them in recurring usage as soon as possible.

You will play these Key Functions:

• Manage customer accounts, including onboarding new customers, providing ongoing support to ensure customers smooth adoption & recurring usage
• Coordinate between the customer and vendor, conduct daily operations and deliver a customer-centric experience across all channels including phone calls and emails
• Actively engage in refining customer experience through regular customer feedbacks from conducting of daily operations
• Identify & report gaps, challenges, variations and differentiations between manual operations and digital applications
• Build and maintain strong relationships with customers to ensure their success and satisfaction with our products and services
• Work closely with cross-functional teams, including marketing and product development to ensure a seamless customer experience
• Provide timely and effective resolution to customer issues and inquiries, escalating issues as necessary

Job Requirements:

• Minimum Must-Have Business Japanese proficiency (include speaking, reading, writing) - essential to liaise with Japanese customers
• Possess 5-8 years experience in liaising with Japanese business customers
• Possess a Degree or Professional Certificate relating to Japanese Language
• Experience in maritime operations (e.g. ship-owner/operator)
• Proficient in handling B2B technology & software application/platform
• May be required to respond to customers queries during Japan business hours
• Excellent communication & persuasion skills with a customer-centric orientation
• Self-motivated, patient, and a fast learner with tremendously positive attitude
• Adaptive, flexible, and a flair to work in a fast-paced and ever-changing environment
• Ability to think comprehensively and solve problems

Our client is a global healthcare company. They are now recruiting a Product Specialist to be part of their team to assist their team for the next phase of their business. They are located in the Central - easily accessible.

Roles and Responsibilities:

• Understand company policies, marketing strategies, and industry guidelines.
• Stay updated on product knowledge, market trends, and competitor activities.
• Maintain an up-to-date list of key HCPs and ensure regular, effective engagements.
• Plan and achieve coverage and frequency targets for HCP visits.
• Achieve budget targets in assigned territory, ensuring wide and deep product penetration across clinics and hospitals.
• Monitor and report on competitor activities and market trends.
• Maintain company materials and submit monthly expense claims on time.

Requirements:

• Degree in Pharmaceutical / Nephrology or related field.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R23118456
• EA Personnel Name: Law Yi Xin

Our client is an Oil & Gas MNC, one of the leading players in the Oil & Gas servicing sector. Due to their current expansion plan, they are looking for a WSHO Specialist to join their team, in hopes of developing the current high performing team. They are located in the West.

Job Responsibilities

• Promote a strong HSE culture to ensure effective implementation of safety procedures.
• Carry out thorough inspections of safety equipment, including fire extinguishers and lifting devices, as well as emergency response systems.
• Review and assess preventive action reports to enhance safety measures.
• Confirm that Activity Risk Assessments (ART) are conducted correctly for all work activities.
• Advise management on compliance with HSE policies and legal requirements for all facilities.
• Provide HSE guidance to line managers and supervisors regarding safety issues.
• Coordinate with regulatory bodies on matters related to health, safety, and environmental compliance.
• Investigate workplace incidents and analyze patterns to recommend corrective actions.
• Work with management and external organizations to develop and deliver effective health and safety training programs.
• Evaluate the success of internal training initiatives related to health, safety, and environmental practices.
• Perform internal audits and site assessments to ensure compliance with health and safety policies, and participate in client and external audits as required.
• All other adhoc duties as assigned.

Requirements

• Min Diploma in Relevant Qualification in Workplace, Safety and Health
• Min 5 years relevant working experience.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

Our Client is an public listed American cloud computing company that sells software, cloud services, and software-defined storage.

They are strengthening their regional digital marketing team and are looking for a Demand Generation and ABM Specialist to be based in the Singapore office. You will be a part of our APAC Digital Demand Marketing team and will be working with various marketing teams to conceptualize, create and build customized multi-touch email marketing campaigns, and targeted ABM programs. Post email campaigns, part of your job scope would also be to report on email performance metrics to optimize future campaigns.

Job Responsibilities

• Conceptualize and craft email campaigns, including developing and building email HTML, reporting, database management, and list segmentation with strong change management skills
• Develop and execute multi-channel ABM campaigns. Developing strategy, stakeholder alignment, and project management
• Proactively maintain the data integrity of our email database, establish email flow rules and implement operational workflows to regularly scrub the database
• Develop data-driven campaigns and perform fast-cycle A/B testing
• Configure IP warming and IP reputation maintenance to improve email deliverability and engagement rates for various Asia Pacific countries
• Continuously evaluate and suggest improvements for email solutions and email campaign process and workflow
• Stay ahead of current and upcoming industry platforms, standards and trends,
• Provide regular analysis, reporting and updates for multi-touch campaigns
• Develop and build good working relationships with internal teams, and external agencies

The Candidate

You have strong passion in crafting email marketing/ ABM campaigns and want to make a significant impact to grow the business. You are detail oriented, always on the lookout for ways to improve current workflows to be more efficient. You are strategic, analytical, and capable of providing actionable insights to deliver targeted campaigns.

Working for a fast-paced tech startup excites you; you want to have the opportunity to own the regional email marketing and ABM strategy and execution. You are a team player and love working with smart creative and motivated people.

Job Requirements

• Bachelor’s or higher Degree
• At least 5-8 years of previous B2B experience in an email marketing role
• Strong experience in marketing automation tools e.g. Marketo (preferred), Eloqua, and SFDC or any other CRM tools
• Experience with ABM tools e.g. Demandbase, 6sense.
• Experience in crafting and implementing multi-touch email campaigns for events, product launches, email nurture, targeted campaigns, and other digital marketing activities
• Good knowledge of the Martech, web and social media landscape would be a plus
• Familiar with the concept of Integrate Marketing Campaigns leveraging Paid, Own and Earned channels
• Independent and resourceful problem solver who proactively seeks out solutions
• Ability to ensure a high level of accuracy and details in reporting
• Ability to work in a fast-paced environment, and loves challenges
• Ability to excel both independently as well as part of a team
• Practices outstanding time management
• Excellent people skills with an upbeat and enthusiastic attitude

Essential Duties and Responsibilities:

Training

• Identify training needs through collaboration with department managers and employee feedback.
• Design, coordinate, and implement training programs to support employee development and business goals.
• Organize training logistics, including scheduling, materials preparation, and tracking attendance.
• Monitor training effectiveness through evaluations and feedback, providing regular progress reports to management.
• Maintain accurate training records to ensure compliance with internal policies and external regulations.

Employee Relations

• Act as a point of contact for employee concerns, ensuring timely resolution while maintaining confidentiality.
• Support the implementation of employee engagement initiatives/activities to improve morale, retention, and workplace satisfaction.
• Assist in managing and resolving workplace conflicts through investigations and mediation.
• Provide guidance to employees and managers on HR policies, procedures, and labor regulations.
• Monitor and analyze trends in employee feedback to suggest improvements in workplace culture.

Education/Experience and Qualifications:

• Bachelor's degree in Human Resources, Business Administration, or related field.
• Proven experience in in training and/or employee relations roles. Experience designing training programs and handling employee issues is preferred.
• Strong knowledge of training methodologies and employee relations practices.
• Excellent interpersonal, problem-solving, and communication skills.
• Ability to handle sensitive and confidential issues with discretion.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Strong organizational and analytical abilities.

Retail Sales Specialist

5 & 6 days per week, 6 days off per month; 11am-9pm

Location: Wisma Atria / Bugis Junction/ Chinatown Point/Raffles City(Can choose)

Salary: Basic $2200 -$2800 + $100 attendance allowance + $100 flexi allowance upon confirmation + Commission

Gross salary: $2800 -$4000

Company: The boutiques carry High-end prestigious brands such as Omega, Tudor, TAG Heuer, Breitling, and international brands such as Longines, Rado, and Tissot.

Summary

The Retail Watch Specialist is responsible for the day-to-day duties at the retail outlet, including sales, stocks, and ensuring proper housekeeping. They are in constant contact with their customer and responsible for ensuring that they give great customer service so as to drive sales.

Job scope:

• Provide customer service, product knowledge and recommendations to retail customers.
• Assist in inventory management and housekeeping at the retail outlets.
• Maintain daily housekeeping of the outlet; ensuring cleanliness and organize store front.
• Maintain and manage the POS/Cashier
• Assist in ad-hoc job scope assigned by store manager/supervisor.

Tee Xin Li Reg No: R24121619

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

About the Company:
Our client are a leading provider of cutting-edge Information and Communications Technology (ICT) solutions, specializing in empowering businesses and organizations with advanced networking, cybersecurity, and digital transformation technologies.

Key Responsibilities:

• Deliver expert technical pre-sales support for network products and solutions.
• Engage early with customers to drive opportunities, including RFQ and tender processes.
• Understand customer requirements and propose complete, cost-effective solutions.
• Prepare solution write-ups, bills of materials, and collaborate with the Service Delivery team for professional effort estimation.
• Ensure technical terms and conditions are complete and accurate.
• Conduct and lead technical presentations and clarifications with customers.
• Identify technical and execution risks, and provide mitigation strategies.
• Integrate network solutions with input from other presales solution consultants.
• Transition awarded contracts to project implementation teams with detailed briefings on solutions and designs.
• Stay updated on product technologies, certifications, and advancements.
• Prepare technical capability slides and conduct in-house technology sharing sessions.
• Attain product/technology certifications to maintain premium partnership statuses with product principals.
• Perform other related duties as assigned.

Job Requirements:

• Diploma/Degree in IT or related fields.
• At least 5 years of experience in infrastructure/network pre-sales.
• Relevant network certifications such as CCNP/CCIE or Aruba Certification (preferred).
• Strong knowledge of virtualization and cloud (IaaS) technologies.
• Customer-focused, technically inclined, and a strong team player.
• Capable of working effectively both independently and within a team environment.

Interested candidates please apply online or send your latest CV to [email protected]

AlwaysHired Pte Ltd

Reg No: R1549345

EA: 24C2293

We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in compliance with the relevant provisions of the Privacy Policy available at www.alwayshired.com.sg/privacy-policy

StarVision is a home grown multi-national software Company with an established track record with MNCs as well as government agencies. We provide opportunities to aspiring individuals to explore and deploy his/her great ideas to an exciting and dynamic end user environment.

We are looking for individuals with strong entrepreneurial flair to join our collaborative team in exploring the new challenging environment in our digital landscape.

At Starvision, we focus on mainstream mobile e-business solutions based on forefront technologies, workflow engine and web-based applications for the various industries. Competent, committed and innovative professionals with excellent drive and communication skills are welcome to be part of our team to grow together with us.

Job Description

· Manage Payroll and HR Management Applications for Customers

· Provide good Services and Timely response to Customers’ Enquiries on Payroll and HR matters.

· Provide Feedback and Support to Product Development Teams in their efforts of continuous Enhancement of the Company’s Application Products.

· Assist in Tender Preparation, Product Development, Implementation, Testing, and Support of software applications.

· Meet performance (SMART) goals and objectives set by upper management

· Report on the progress of goals and objectives

· Monitor performance progress with management

Qualifications & Experience

· Degree, Diploma or equivalent in HR, Finance or Information technology majoring in HR or Finance

· Ability to respond rapidly and professionally to problems originating from customers

· Possess strong analytical and problem solving skills with excellent communication skills

· Ability to work independently with minimum supervision

· Knowledge in Financial Accounting and HR administration an added advantage

Career Progression

· Comprehensive on the Job Training on the company’s services will be provided to successful candidate with or without relevant Job experience.

· Mentorship by leadership team with MNC background and several years of international experience.

· Wide exposure to various business systems providing good opportunity for Career progression and advancement.

· Attractive Incentives scheme to reward high achievers.

· Good work-life balance working hours.

· Medical Package and benefits of industry standard.

We are looking for a thoughtful, detail-oriented team member to join our global Trust and Safety Legal Support Team. In this role, you will address legal requests seeking customer information and perform account reviews to assist in combating abuse in line with Cloudflare’s Terms of Service. This is a position where you will also gain familiarity with the inner workings of Cloudflare's technology and policies.

Responsibilities:

• Be part of a world class globally-distributed team.
• Help administer efficient and compliant handling of legal requests, including but not limited to requests for information in response to third-party civil matters as well as in legal process served from law enforcement and government officials.
• Be responsible for performing operations seamlessly and timely Service-Level Agreement (SLA) delivery along with maintaining a high level of quality and accuracy.
• Partner with cross functional teams including Public Policy, Legal, and Product Engineering teams to ensure our policies and processes are carried out in a scalable fashion.
• Deal with sensitive content and emotionally charged escalations with tact and a calm demeanor.
• Participate in a rotating weekend coverage duty.

Requirements:

• Japanese fluency (JLPT N2 and above, or native-level fluency) to deal with stakeholders in Japan
• 5+ years of legal support experience processing requests for user information, legal documents, or other relevant background experience in Legal or Trust & Safety.
• Demonstrate working knowledge of DNS and how the Internet works.
• Experience managing sensitive content and emotionally charged escalations with tact and a calm demeanor.
• Strong written and verbal communication skills, attention to detail and ability to manage multiple projects and tasks to completion.
• Comfortable navigating ambiguous matters.
• A great attitude and team player.

Bonus Points:

• Experience with the global legal considerations related to legal requests seeking customer information.
• You’ve interacted with law enforcement officials and agencies.
• Hands-on experience with Cloudflare’s products and services.

Salary: S$15 - S$20 per hour

Working Hours: Flexible part-time schedule

Key Responsibilities:

• Manage accounts receivable, including invoicing, payment tracking, and reconciliation.
• Follow up on overdue payments through polite and professional communication with clients.
• Maintain accurate and up-to-date records of transactions.
• Assist in preparing accounts receivable reports and analysis.
• Collaborate with the finance team to resolve billing discrepancies.
• Perform other ad-hoc finance-related tasks as assigned.

Requirements:

• Diploma in Accounting, Finance, or a related field (or currently pursuing studies in these areas).
• Previous experience in accounts receivable or general accounting is an advantage.
• Strong attention to detail and organizational skills.
• Proficiency in MS Excel and accounting software is preferred.
• Excellent communication and interpersonal skills.
• Ability to work independently and meet deadlines.

Additional Information:

• This position is open to Singapore Citizens and Permanent Residents ONLY
• We are committed to providing an inclusive and supportive work environment for all employees.

Our client is a global healthcare company. They are now recruiting a Product Specialist to be part of their team to assist their team for the next phase of their business. They are located in the Central - easily accessible.

Roles and Responsibilities:

• Understand company policies, marketing strategies, and industry guidelines.
• Stay updated on product knowledge, market trends, and competitor activities.
• Maintain an up-to-date list of key HCPs and ensure regular, effective engagements.
• Plan and achieve coverage and frequency targets for HCP visits.
• Achieve budget targets in assigned territory, ensuring wide and deep product penetration across clinics and hospitals.
• Monitor and report on competitor activities and market trends.
• Maintain company materials and submit monthly expense claims on time.

Requirements:

• Degree in Pharmaceutical / Nephrology or related field.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R23118456
• EA Personnel Name: Law Yi Xin

You will be part of the team to identify improvements in existing funding programmes and policies administered by e2i. You will also contribute towards the streamlining and harmonization of various grant schemes administered by e2i. You need to understand how various government funding schemes integrate into e2i’s programmes. As a strong negotiator, you are required to balance e2i’s interests while meeting stakeholders’ objectives when managing funds and programmes. You will also support the team in playing its role as the secretariat of an NTUC grant scheme.

Job Requirements

• Good interpersonal and negotiation skills
• Excellent analytical, writing, and communication skills
• Meticulous, self-driven, able to multi-task and work in a fast-paced environment
• Preferred 5 years’ experience in policy work, preferably in the Singapore public service
• Open to applicants without relevant experience but willing to learn

Designation and salary will commensurate with experience.

We will only contact shortlisted candidates.

Work Location: Central

Working Hours: Mon - Fri Office Hours

Salary commensurate with experience

Attractive Performance Bonus and Benefits

Responsibilities:

• Manage key accounts for Temp/Contract roles
• Sourcing candidates through different recruitment channels
• Adhere to all recruitment guidelines
• Acts as an advocate for hiring managers and candidates throughout the recruitment process and provide follow up
• Build a consistent talent pipeline

Requirements:

• Diploma and above
• Multi-tasker, proactive, resourceful, dynamic, resilient and is driven to work in a fast-paced work environment
• Good communication and interpersonal skills
• Strong drive to succeed in placement closure
• Attainment of CEI certification will be advantageous

Interested candidates, kindly send in your resume to:

[email protected]

We regret to inform that only shortlisted candidates will be notified

SINGAPOREANS ONLY

JOB SUMMARY

• The Financial crime end to end Programme aims to evaluate FC processes E2E to improve client experience, enhance control effectiveness and deliver cost transparency. The role of the E2E Operational Transformation Initiative Specialist is to drive specific transformation initiatives helping to ensure that the programme has strong end to end process foundation, and support the FCE2E Operational Transformation Lead in the following:
• Evaluate technology proposals with a solid understanding of future process need. Contribute to a model where process foundations are strong and CTQs are well defined and understood.
• Support the execution of assigned process simplification initiatives within the FCE2E Program, from set-up to implementation; providing on-the-ground process management and improvement expertise.
• Identify process optimization opportunities and align priorities with regional / local stakeholders.
• Contribute to the FCE2E roadmap planning and execution and target state design with relevant data points and to be processes.
• Build, develop and maintain relationships with stakeholders (from senior management to staff on the ground); ensuring strong collaboration towards achieving FCE2E transformation objectives while supporting stakeholders meet local priorities and targets.
• Develop capabilities and skills of, process owners, process participants and 2nd and 3rd LOD in the practice of process management and improvements; supporting capability development for using effectively global process tooling.

RESPONSIBILITIES

• Support improvement projects such as kaizen events and DMAIC projects to identify improvement opportunities and achieve targeted improvements, bringing together cross functional teams and following a structured stage-gate approach.
• Scope new process improvement and transformation opportunities working together with process owners and other stakeholders, with the aim to set the change initiatives up for success. E.g., define problem statements, objectives, measure of success, project team resource requirements, and roles and responsibilities.
• Execute cross functional initiatives, baseline current state performance, identify and validate root causes, prioritise and implement solutions.
• Establish effective performance management across various levels of the organisation. Provide guidance on building effective and well-balanced management scorecards, as well as operational dashboards to run day-to-day operations.
• Demonstrate good application of lean six sigma tools such as CTQ (Critical to Quality) trees, FMEA (Failure Mode Effects Analysis), VSM (Value Stream Maps) and other relevant tools based on improvement need.
• Maintain a relentless focus on removing process waste in order to optimise capacity.
• Perform cost benefit analysis for the opportunities identified and provide sufficient business case for decision making. Revise these cost-benefit analysis and business cases throughout the project/programme lifecycle as required.
• Manage projects/programmes ensuring on-time delivery, define and comply programme governance and manage stakeholder expectations throughout the lifecycle of the initiatives.
• Actively identify potential risks and issues related to the delivery of change initiatives and propose mitigation actions in a timely manner, escalating major issues.
• Provide coaching and guidance to front line in terms of continuous improvement. E.g., effective and data driven root cause analysis (usage of fishbone, 5 whys, pareto analysis), establishing visual management and control plans.
• Facilitate workshops for process mapping, idea generation, root cause analysis or others based on project need. Ensure use of collaborative tools to enable effective remote workshops. Ensure adoption of New Ways of Working (NWOW) tools and mechanisms as defined by the Transformation office.

Strategy

• Provide input to the vision of bank’s Financial Crime processes to future proof the bank.
• Continuously develop knowledge of business processes and understanding of industry best practice.

Business

• Partner with stakeholders across the organisation (WRB, CIB, FCSO, FCC CIO, Data) in order to develop better and sustainable solutions.

Processes

• Understand WRB and CIB processes related to Financial Crime business strategy and align process improvements and metrics to these priorities

People & Talent

• Support a change mindset, building a culture of client centricity, improvement habit, agility, and accountability through standardised metrics and measurement, with the expectation that everyone in Operations are drivers and owners of client outcomes.
• Continually strive to share key relevant knowledge and learnings with the others across the team.
• Lead through example and build the appropriate culture and values, embedding a high level of team engagement.
• Ensure ongoing training and development for professional and personal self-growth.

Risk Management

• Manage changes and reporting in line with all relevant risk management frameworks, where applicable

Governance

• Develop awareness and understanding of the regulatory framework in which the Group operates and the regulatory requirements and expectations relevant to the role.
• Support effective governance in compliance with applicable internal policies and external laws and regulations, overseeing changes in business controls as required.
• Ensure that proposed changes/reengineering do not compromise existing risks and controls and where required strengthen them.
• Ensure process redesign/reengineering simplifies redundant, duplicate and unnecessary controls without value-added to effective risk management.
• Engage process and risk control owners upfront in design of process changes. Have oversight, direct tracking and monitoring of process improvement programs; and their impact on risk and control frameworks.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• FC E2E Programme Director
• FC E2E Accountable Executives (WRB & CIB)
• FCSO & FCC MT
• Head of KYC/ Onboarding and key Subject Matter Experts in CIB and WRB
• Head of Compliance and key Subject Matter Experts
• Head of Data/ Chief Data Office
• T&O Programme Management
• Programme Directors, Hives, Architects and Product Owners of Satellite Programs contributing to the delivery of the FCE2E transformation.

Other Responsibilities

• Operational Excellence - You are passionate about operational excellence and efficiency. You have an ability to spot unusual patterns and sharp attention to detail.
• Analytical - Excellent analytical skills, including ability to use business intelligence tools, and sort through complex data to articulate business trends and implications.
• Discipline - Excellent time-management skills and ability to handle multiple tasks simultaneously. Highly process and policy oriented.
• Attitude - Goal-oriented, positive and proactive. Comfortable in a fast-paced, results-oriented work environment. Ability to communicate effectively with senior leaders.

Our Ideal Candidate

• 5 plus years experience in Banking industry especially Financial Crime related roles is a requirement.
• Strong understanding of Financial Crime related processes, technology, rules and regulations are requirements,
• Bachelor’s degree in Business, Finance, Data Science, Statistics.
• Prior experience in Process Improvement / Process Excellence / Change Management and Transformation type roles would be an advantage
• Certified Lean Six Sigma Black Belt or equivalent would be an advantage
• Ability to use Python or R to perform Statistical and Data Analysis is an advantage

Role Specific Technical Competencies

• Lean Six Sigma / Process Improvement
• Statistics & Advanced Data analysis
• Written and oral presentation skills
• Data Science & Programming (Python)
• Project Management
• Financial Crime knowledge

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Allegis Global Solutions is the exclusive Contingent HR services provider for one of the world’s leading banks.

At Allegis Global Solutions we’re proud to be the leader in global talent solutions. We draw upon decades of industry expertise to develop innovative tools, products, processes and strategies focused on outcome. Moreover, we’re incredibly proud to have built a culture that empowers our people to make their mark while making deep connections that will last a lifetime. With our passion and culture for talent, we are truly transforming the way the World acquires talent.

Our Client is one of the world's most international banks with over 1,100 branches, offices and outlets in 67 countries. They operate in some of the world's most dynamic markets and have been for over 150 years. More than 90 per cent of their income and profits are derived from Asia, Africa and the Middle East. Their brand promise, Here for good, underlines their distinctive approach.

Supply Chain Management (SCM) is responsible for the overall commercial and risk management with the bank’s external third-party vendors. To meet increasing business demands, the SCM team is looking for a candidate with strong experience in sourcing / procurement with a specific expertise in aAuctions (with a preference for Reverse eAuctions), and the gravitas to engage stakeholders within business function to support key priorities. The successful candidate will be responsible driving the adoption of auctioning capabilities and influencing and executing sourcing activities through auctions in collaboration with the SCM Category Management capability as well as various business functions and related support teams and must be able to demonstrate excellence in driving favourable commercial outcomes. The successful candidate will also be responsible for benefits tracking and reporting.

RESPONSIBILITIES

Strategy

• Develop the eAuction capability within Supply Chain Management, including:
• Enhancing existing processes to embed eAuction Capability
• Integrate eAuction thinking into the SCM community
• Identify Priority Reverse Auction opportunities from in-flight Sourcing Engagements
• Drive the execution of eAuctions by supporting Global Category Management and embedding the approach into the Global Category Strategies.
• Liaise with the business functions leads to produce a needs assessment that is aligned to their business plans

Stakeholder Management

• Ensure the intrinsic business value of the eAuction approach is communicated and understood by the business functions and the SCM department.
• Provides guidance on the SCM eAuction process, system, and benefits.
• Assist stakeholders in achieving their strategic objectives through the deployment of eAuctioning.

Project Management

• Identifies and mitigates risks that would impact the overall success/failure of eAuctioning.
• Ensures eAuction supported sourcing projects are prioritized and delivered against agreed timelines
• Supports, leads and executes sourcing initiatives supported by eAuctioning.
• Implements regular category eAuction reviews with Global Category management leads, to ensure all stakeholder requests are being owned

Cross Functional Engagement

• Work in a highly effective Supply Chain Management (SCM) team that will deliver commercial agreements that exceed stakeholder and client expectation.
• Keeps open channels of communication to ensure high level of engagement
• Contribute to process improvement initiatives
• Engages functions and businesses in collaboration with Global Category Management to enhance awareness of the eAuction process.

Risk Management

• Assist in effective governance and controls for the eAuction engagement process.
• Supports the business functional vendor management teams in day 2 supplier matters
• Operate in compliance with mandated sourcing processes, policies, and procedures

REQUIREMENTS

• Bachelor/Master Degree with 5 years’ experience in Procurement
• eAuction practitioner
• Possess strong relationship-building skills, with an ability to work effectively with peers and senior stakeholders across multiple regions
• Agile and comfortable with dealing with complex datasets
• Effective verbal and written presentation and exceptional communication skills
• Strong project management and problem-solving skills
• Self-starter and resilient
• Strong cognitive ability to design meaningful dashboards to drive key management decisions

Job Description

• Conduct workshops and lead discussions with customers for business requirements
• Perform feasibility study and fit/gap analysis on the requirements
• Liaise with subject matter experts/technical team for the design of solutions
• Perform system configuration and run the unit testing
• Able to coordinate and organize systems integration testing with external parties
• Coordinate and assist the customers during user acceptance testing.
• Coordinate and assist in the reporting of vulnerability assessment and penetration testing
• Work with technical team to resolve issue/bug fixes
• Conduct user training session
• Support UAT & PRD deployment
• Documentation of material required for deliverable (Functional Specification, Test Plan, Test Scripts, Training Material etc.)
• Assist in project management activities by supporting the Project Manager
• Mentor and guide new or junior colleagues
• Perform Ad hoc tasks not limited to the list of responsibilities mentioned above.

Requirements

• Preferably prior business analyst or consulting working experience
• Degree or Diploma in Computer Science, Information Systems, Information/Infocomm Technology, Computer or Electronics Engineering or related discipline.
• Experience in programming languages such as Java and .NET is preferred.
• 2 Years working experience.
• Excellent communication and collaboration skills to work with customers, internal teams and external vendors
• An ability to articulate and clearly communicate complex problems and solutions in a simple and logical manner
• Strong analytical, problem-solving skills and detail oriented
• Able to work independently and as part of a team

Our client is a local company, one of the leading Environmental Services provider. They are looking for a IT Executive to assist their team for the next phase of their business. They are located in West.

Duties of IT Executive:

• Provide support for on-site and remote end-users to resolve IT-related issues, including hardware, software, and network troubleshooting on notebooks, desktops, and related peripherals.
• Conduct installations, system migrations, and problem-solving for various systems.
• Troubleshoot desktop-related issues effectively.
• Maintain and support servers, databases, and IT infrastructure, including performing configuration upgrades.

Requirements:

• Minimum 1 year IT back end support experience
• Minimum ITE/Diploma in Information Technology
• Comfortable to work in fast-paced environment

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv. We regret that only shortlisted candidate will be notified.

Email address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682
EA Reg. No. R24124884 (Tham Wei Sik)

Job Location : MBFC

Industry : Legal/Law

Role purpose:

The on-site analyst role is to ensure the proper functioning of personal computing and office technology so that end users can most efficiently and effectively accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving customer requests and escalations from the Global Service Desk. Problem resolution will involve the use of incident management tools, as well as hands-on support at the on-site level.

Responsibilities:

· Perform hands-on fixes, including installing and upgrading software, installing hardware, managing mobile devices, implementing file backups, and configuring applications.

· Owns and drives issues to resolution including escalation to specialized resources within the broader IT organization. Remains engaged on issues until resolution.

· Provide Tier 2 technical support for client facilities such as video conferencing and audio conferencing services.

· Lead, coordinate and participate in improvements as they relate to the on-site IT environment.

· Serves as an advocate for the organization’s information security management system. Assists customers to work efficiently within the ISMS framework.

· Test fixes to ensure problems have been adequately resolved.

· Perform post-resolution follow-ups to customer requests.

· Evaluate documented resolutions and analyse trends for ways to prevent future problems.

· Field incoming requests from customers via both telephone and e-mail in a courteous manner.

· Build rapport with customers.

· Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.

· Prioritise and escalate problems (when required).

· Record, track, and document problem-solving processes, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.

· Apply diagnostic utilities to aid in troubleshooting. Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.

· Understands the essential responsibilities of the position and works to continuously to build and improve the skills necessary to be proficient in the role.

· Serves as a back up to the IT Support Technician as appropriate.

· Serves as lead Audio Visual SME for live meetings and events held onsite or at remote locations as requested.

· Supports operates and maintains AV equipment for live meetings and events.

· Provides support and demonstrates expert knowledge for online webinar tools and applications.

· Acts as backup trainer when requested.

Qualifications/Experience:

· Experience in the field of computer science, information sciences, or related field for 3 to 5 years.

· Microsoft MCP desired or other appropriate certification.

· Strong knowledge of computer hardware, including Dell workstations and laptops.

· Experience with Microsoft Windows.

· Extensive application support experience with Microsoft Office.

· Proven track record of working under Service Level Agreements and a Service Desk framework.

· Experience working in a team-oriented, collaborative environment.

Key Performance Areas:

· Effective communication with Managers and IT staff.

· Provide high quality customer service to all staff.

· Responsiveness and reliability for driving issues to resolution.

· End user satisfaction with the outcome and the manner in which it was delivered.

Knowledge and Skills:

· Strong understanding of the organisation’s goals and objectives.

· Deep understanding of how the various work groups in the organization use technology in their day-to-day work.

· Exceptional written and oral communication skills.

· Exceptional interpersonal skills, with a focus on listening and asking probing questions as appropriate.

· Strong documentation skills.

· Ability to conduct research into a wide range of computing issues as required.

· Ability to absorb and retain information quickly.

· Ability to present ideas in user-friendly language to non-technical staff and end users.

· Keen attention to detail.

· Proven analytical and problem-solving abilities.

· Ability to effectively prioritise and execute tasks in a high-pressure environment.

· Exceptional customer service orientation.

· Ability to represent and advocate for both the policies and procedures of the IT organization the end users’ perspective.

Personal Attributes:

· Consistently demonstrates a positive attitude and approach.

· Demonstrates enthusiasm and dedication.

· Consistently displays initiative by proactively providing solutions and driving long term objectives toward completion.

· Demonstrates empathy and focuses on the needs of internal and external clients/contacts where relevant.

· Focuses on what can be done. When a problem exists, suggest a solution.

· Builds relationships with stakeholders.

· Maintains a courteous and professional manner in all dealings.

Responsibilities

• Support the Regional Cloud Infrastructure hosting all the Critical Regional Business Solutions.
• Support Cloud Consolidation and Integration to Common Cloud for the Region.
• Plan, Design and Setup adequate Infrastructure for Operation Companies (OPCOs) to connect to Global and Regional Solutions.
• Support various Regional IT Infra projects, with primarily focus on Infrastructure, Elimination of Legacy hosted Infra.
• Support SD-WAN and other Infra Initiatives for the Region.
• Work closely with Global / Regional / Country IT teams to implement & Support Global IT Security Initiatives
• Manage other duties as assigned for Automation of Patch Management (Using Manage Engine), for GSOC, implementing Multi-Factor Authentication (MFA), Zscaler, Rapid 7 (Vulnerability Management), Trend Micro EDR and Others.
• Supporting initiatives advised by Global Security Audit (GSA) teams, resulting in overall improvement of IT Security Posture for the region.
• Assist in Documentation of IT Section Policies.
• Regular PDCA and follow up with Countries, to ensure adherence for the above Initiatives.

Requirements & Qualifications

• Bachelor’s degree in IT or related field preferred
• Minimum 5 to 7 years In-Depth experience in Handling IT Infrastructure & IT Security.
• Business driven with a Strong understanding of Prevalent / Current IT infrastructure and IT Security Solutions.
• Infrastructure Management and IT Security Skills.
• Cloud Solution Skills with a must have experience to handle a regional Cloud Setup using AZURE.
• Understanding of relevant technology requirements required to handle the responsibilities mentioned above.
• Strong Project Management Skills.
• Proven strength in strategic and conceptual thinking and design, implementation, and execution of strategies.
• Strong problem-solving and Co-ordination skills.
• Strong Vendor Management Skills.
• Good verbal and written communication skills.
• Proficient in Microsoft O365 Tools (Word, Excel, PPT and Others)
• Business travelling may be required for this position.

Interested applicants, please Email , and look for

Jensen Fang Lifa

[email protected]

Recruit Express Pte Ltd

EA License No. 99C4599

EA Personnel Registration Number: R2197080

We regret that only shortlisted candidates will be contacted.

• Oversee the installation, configuration, and upkeep of computer hardware, networks, and systems.
• Provide technical assistance and resolve issues related to hardware, software, network connectivity, and printers for end-users.
• Collaborate with users and IT vendors to deliver IT services and solutions effectively.
• Manage and implement data protection protocols and cybersecurity measures, ensuring robust security configurations and regular maintenance.
• Assist in the acquisition, procurement, and documentation of IT assets.
• Offer support for IT infrastructure, including system setup, software upgrades, and the installation of system patches.
• Configure and manage Microsoft 365 services like Exchange, SharePoint, and OneDrive, including user setup, licensing, and essential functions.
• Apply and maintain Microsoft 365 security policies and tools, such as Entra ID, Intune, Purview, Cloud Defender, and Multi-Factor Authentication (MFA).
• Hands-on experience managing Microsoft Windows environments, providing troubleshooting and email support.
• Perform other tasks as delegated by management.

Job Requirements:

• Min Diploma in Computer Science or relevant Degree qualification in a related discipline
• Strong working experience with Microsoft 365 administration
• 4 years of relevant working experience

Check out Aber Care Website for more details.

Interested applicants please email your detailed resume to [email protected]

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504|

Our client is a global healthcare company. They are now recruiting a Product Specialist to be part of their team to assist their team for the next phase of their business. They are located in the Central - easily accessible.

Roles and Responsibilities:

• Understand company policies, marketing strategies, and industry guidelines.
• Stay updated on product knowledge, market trends, and competitor activities.
• Maintain an up-to-date list of key HCPs and ensure regular, effective engagements.
• Plan and achieve coverage and frequency targets for HCP visits.
• Achieve budget targets in assigned territory, ensuring wide and deep product penetration across clinics and hospitals.
• Monitor and report on competitor activities and market trends.
• Maintain company materials and submit monthly expense claims on time.

Requirements:

• Degree in Pharmaceutical / Nephrology or related field.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R23118456
• EA Personnel Name: Law Yi Xin