Responsibilities

• Prepare sales quotations and receive sales orders.
• Prepare delivery order, invoice and other relevant documents.
• Liaise with suppliers/customers on delivery and stocks inventory / entries.
• Provide support, including procedural documentation and relevant report.
• Install and configure computer hardware, software, systems, networks, printers and scanners.
• Assist and/ or guide client through a series of actions, to help setup systems or resolve issues.
• Establish good working relationships with customers and other professionals.
• Any ad-hoc assigned as instructed by manager.

Requirements:

• Positive attitude & independent
• Experience and knowledge in office system furniture or commercial carpet or interior design
• Good contacts with interior Designer & Architect
• Possess good interpersonal skills
• At least 1 year of working experience in the related field is required
• Preferably Entry Level specialized in Sales – Corporate or equivalent

about the company
Our client is a global leader in networking, IT, and cybersecurity solutions, offering innovative products and services that empower businesses and individuals to connect, communicate, and thrive in a digital world. Known for driving technological advancements, the company provides cutting-edge solutions in areas such as networking infrastructure, cloud computing, collaboration tools, and security, making it a trusted partner for organizations worldwide.

about the job
As the liaison between the customer and technical support teams, you will oversee all aspects of the service process, driving improvements and ensuring high standards at every stage. This role offers significant exposure to both internal teams and external customers, providing an opportunity to make a meaningful impact.

The ideal candidate possesses excellent project management and communication skills, demonstrating the ability to diplomatically influence, effectively manage relationships, and navigate challenging situations under pressure.

• Serve as the single point of contact for operational issues, coordinating technical challenges and customer requirements.
• Build and maintain relationships with internal customer management teams.
• Represent customer needs to post-sales support teams and relevant organizations.
• Oversee case management to ensure timely resolution (bi-weekly), following up on action items and providing customers with updates on escalated or priority issues.
• Conduct and coordinate weekly conference calls to share status reports and present quarterly updates with an analysis of customer support needs.
• Educate customers on organizational processes and procedures.
• Deliver regular status reports to management.
• Travel for quarterly customer site visits to review operational activities, customer satisfaction, and provide a gap analysis.
• Manage customer-facing projects and internal complex service improvement initiatives.

skills and experience required

• Possess a BS/BA degree or equivalent, with 3-5 years of experience in customer support, project management, or related business roles.
• Exhibit strong communication, influencing, and presentation skills.
• Demonstrate the ability to engage cross-functional resources to address and resolve customer issues.
• Have a solid understanding of software tools used for reporting and research purposes.
• Capable of utilizing tools to conduct customer satisfaction and gap analyses, and offering actionable recommendations.
• Proficiency in technical/networking knowledge such as CCNA or equivalent.
• Familiar with products, solutions, and project management concepts.
• ITIL certification preferred.

To apply online please use the apply function, alternatively you may contact Dalpreet Kaur at [email protected] (EA: 94C3609 /R23111951)

Job Description:

The candidate manages systems and infrastructure and help desk function. He/She focuses on strategic and policy development aspects that will have medium term consequences on the operation of the function and impact elements of organisation performance. He is responsible for overseeing the incident resolution and business continuity plans along with IT administration. He focuses on setting goals and priorities, allocates accountability among staff, manages the career development of others, liaises with professional staff and other managers, advises the business on technology related issues and engages in medium-term planning.

He is familiar with enterprise architecture frameworks, infrastructure and systems, and application monitoring tools.

The Candidate possesses an end-to-end understanding of an organisation's system environment and its critical elements that need to be actively managed to ensure service levels are met. He is driven leader, able to align the team behind strategic business priorities and to motivate key stakeholders to strive for continuous improvement at all levels.

The Candidate is responsible for providing pre-sales technical expertise to the sales team and clients during the sales process. He/She delivers presentations and technical demonstrations of the organisation's products to prospective clients. He translates the client's business requirements into technical specifications and requirements, and provides technical inputs for proposals, tenders, bids and any relevant documents. He uses prescribed guidelines or policies to analyse and solve problems.

He works in a fast-paced and dynamic environment, and travels frequently to clients' premises for technical sales pitches and meetings. He is familiar with client relationship management and sales tools. He possesses deep product and technical knowledge, and is knowledgeable of the trends, developments and challenges of the industry domain.

The Candidate displays effective listening skills and is inquisitive in nature. He possesses deep technical and domain knowledge, pays attention to detail, and has strong analytical and problem-solving capabilities. He has a service-oriented personality and is a team player who works towards developing solutions collaboratively.

He/She needs to adhere to ISO27001 policy and procedure.

Job Requirements:

Working Experience Required

• 8-10 years of relevant experience in IT systems and database administration, help desk operations, and incident resolution management.
• At least 3-5 years of experience in a leadership role focusing on strategic planning, team alignment, and driving business priorities.
• Proven experience in pre-sales technical support, including delivering presentations, conducting technical demonstrations, and translating business requirements into technical solutions.

Qualifications and Skills

1. Technical Expertise

• Proficient in enterprise architecture frameworks, database administration, and system monitoring tools.
• Familiarity with ISO27001 standards, policies, and procedures.
• Extensive knowledge of the latest industry trends, developments, and challenges in the IT domain.
• Strong understanding of IT business continuity planning and incident resolution processes.

2. Leadership and Strategy

· Demonstrated ability to set strategic goals, allocate responsibilities, and manage the career development of team members.

· Proven capability in liaising with professional staff and stakeholders to drive organizational objectives and service improvements.

· Adept at aligning team efforts with medium-term business strategies and fostering a culture of continuous improvement.

3. Pre-Sales and Client Engagement

· Skilled in providing technical expertise during the sales process and creating technical inputs for proposals, bids, and tenders.

· Experienced in client relationship management and utilizing CRM tools.

· Strong presentation and communication skills, with the ability to engage effectively with clients and stakeholders at all levels.

4. Analytical and Problem-Solving Skills

· Strong analytical skills to diagnose, analyze, and resolve technical issues promptly.

· Detail-oriented and inquisitive, with a service-oriented mindset and team-player attitude.

Other Requirements

· Willingness to work in a dynamic, fast-paced environment.

· Availability to travel frequently to clients’ premises for technical sales pitches and meetings.

· Ability to adhere to strict compliance standards, including ISO27001 policies.

Please click below link for application:

https://sg.quickhr.co/view_job.php?jd=NnF1aWNrX2hyX3JlY3J1aXRtZW50&cd=NDAyMnF1aWNrX2hyX3JlY3J1aXRtZW50

Job Summary:

The IT Project Coordinator is responsible for supporting the planning, execution, and delivery of technology projects. This role involves working closely with stakeholders to understand their requirements, communicating these to the development team, and ensuring projects are completed on time and within scope.

Job description:

· Stakeholder Management: Understand and gather project requirements from stakeholders. Act as the primary liaison between technical teams and non-technical stakeholders.

· Communication: Clearly and promptly communicate project expectations, milestones, and progress to team members and stakeholders.

· Project Tracking: Oversee and monitor the progress of projects using project management tools to ensure timely delivery. Maintain detailed project documentation, including logs for all project tasks.

· Priority Management: Assess project priorities and constraints to allocate resources and timelines effectively.

· Task Delegation: Delegate tasks and responsibilities to appropriate developers based on their skills and project needs.

· Testing and Deployment: Coordinate with QA teams to ensure projects meet the required standards before deployment. Oversee the testing phases of the project lifecycle.

· Documentation: Keep comprehensive project documentation including stakeholder requirements, project progress reports, and final deployment deliverables.

· Design Tools Familiarity: Utilize flowchart diagrams and wireframes to plan and present project specifications clearly.

Working schedule & Salary package

• 5 days working per week Monday – Friday (9.00am – 6.30pm), 2 day off.
• $2,800 - $3,800 SGD (Depends on experiences)

What we offer

• Annual salary increment & Bonuses!
• Medical / TCM / Optical / Dental claims!
• Career progression

Requirements:

· Educational Background: Bachelor’s degree in Computer Science, Information Technology, Project Management, or a related field.

· Experience: 2+ years of experience in project coordination or management within an IT environment.

· Technical Skills: Proficiency with project management software (e.g. JIRA, GitHub). Understanding of software development and web technologies. Skilled in using tools for creating flowcharts and wireframes.

· Soft Skills: Excellent communication and interpersonal skills, strong analytical and problem-solving abilities, and a proactive approach to resolving issues and risks.

· Certifications: Certification in Project Management is preferred.

Additional Skills:

· Ability to work in a fast-paced, deadline-driven environment.

· Strong organizational skills with the ability to manage multiple priorities simultaneously.

· Keen attention to detail and commitment to excellence.

Responsibilities：

• Prepare sales quotations and receive sales orders.
• Prepare delivery order, invoice and other relevant documents.
• Liaise with suppliers/customers on delivery and stocks inventory / entries.
• Provide support, including procedural documentation and relevant report.
• Install and configure computer hardware, software, systems, networks, printers and scanners.
• Assist and/ or guide client through a series of actions, to help setup systems or resolve issues.
• Establish good working relationships with customers and other professionals.
• Any ad-hoc assigned as instructed by manager.

Requirements:

• Positive attitude & independent.
• Experience and knowledge in office system furniture or commercial carpet or interior design.
• Good contacts with interior Designer & Architect.
• Possess good interpersonal skills.
• At least 1 year of working experience in the related field is required.
• Preferably Entry Level specialized in Sales – Corporate or equivalent.

Job Description:

•Drive infra project life cycle – Server provisioning to Cutover.
•Work with infra and app teams on requirement gathering to implementation.
•Review and analyze infrastructure architecture and identify the gaps.
•Perform proxy upgrades, patching and other administration tasks on the proxy
•Guide app team to troubleshoot infra related issues.
•Be the SME for Proxies administration and automation.
Operation & Process:
•Prepares technical project plans for new initiatives in BAU
•Collaborates with Application teams and other infra teams to develop technical solutions and enhancements.
•Drive the on boarding of new applications on to the production environment.
Maintain Security:
•In accordance with Bank’s security directives, assists to deploy, maintain, and enhance the security of all infrastructure systems through administrative, preventive, detective, and reactive controls, such as change and configuration management, anti-virus measures, patch management, and system scans.
•Support and operate the proxies

Job Requirements:

•At least 4-7 years of relevant Infrastructure support and OS administration
•Minimum 3 years hands-on working experience managing production application support
•Knowledge in Proxies; Fortinet, Squid, HA proxy
•Good command in Microsoft Office products.
•Must have good communication and writing skills. Able to drive meetings and coordinate different stakeholders.

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg.... You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tac and the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E
EA License No: 01C4394
EA Personnel No: R22111378
EA Personnel Name: Ong Xin Yee

Key Responsibilities:

• Deliver exceptional support for all ongoing Technical Team projects, ensuring seamless execution and client satisfaction.
• Act as a primary point of contact for clients, resolving escalated customer complaints independently and effectively.
• Coordinate and oversee project components, providing regular status updates to the Technical Director.
• Develop clear project objectives by analyzing proposals and plans, consulting with management, and establishing actionable goals.
• Define project responsibilities by identifying phases, allocating resources, and evaluating contractor proposals.
• Establish project specifications by reviewing product designs, client needs, and performance standards; conduct technical studies and cost analysis.
• Validate product performance through comprehensive testing and evaluations.
• Develop and maintain project schedules by analyzing timelines, sequencing activities, and monitoring progress.
• Address project challenges by resolving issues, coordinating efforts, and maintaining alignment with plans and specifications.
• Manage project budgets by authorizing expenditures and overseeing contractor agreements.
• Generate detailed project status reports, analyzing data and trends to provide actionable recommendations.
• Collaborate with the commercial team to expedite project closure and meet professional service targets.
• Lead and manage internal team members as well as external vendors or partners.
• Report project-related issues promptly to minimize delays and optimize resource usage.
• Monitor and track project tasks, ensuring timely completion and negotiating with clients when delays or gaps occur.
• Create and maintain comprehensive documentation for all project phases and deliverables.
• Contribute to the team’s success by achieving related goals as needed.

Job Requirements:

• Highly driven and eager to learn new technologies, with the ability to thrive under pressure.
• Resourceful, innovative, independent, and a strong team player.
• Proactive and customer-focused, with excellent time management and organizational skills.
• Able to take initiative, meet deadlines, and take ownership of projects while ensuring clear communication with all stakeholders.
• Strong interpersonal, presentation, writing, and communication skills.
• Adept at conveying IT technologies and processes effectively to various audiences.
• Demonstrated experience in managing small to mid-sized IT solution projects.
• Bachelor's degree in IT or equivalent, with relevant certifications preferred:Certifications (Preferred): CAPM, PMP, Scrum
  Technical Certifications: CCNA, Microsoft CCSE, ITIL v3
  

Key Responsibilities:

Information Gathering & Reporting:

• Compile and organize project-related information.
• Schedule and coordinate meetings with stakeholders and vendors.
• Prepare meeting agendas and document detailed minutes.
• Follow up on action items discussed in meetings.
• Prepare regular status updates for the Project Manager.

Document Management:

• Maintain and organize all project-related documentation, including minutes from vendor meetings.
• Ensure proper version control of key project files.
• Create and update project documentation as necessary.

Stakeholder Communication & Milestone Tracking:

• Serve as a liaison between the Project Manager and internal stakeholders
• Distribute project updates and communications effectively.
• Address and respond to routine project-related queries.
• Monitor project timelines, flagging potential delays to the Project Manager.
• Track milestone achievements and deliverables.
• Keep project management tools updated with the latest project progress.

Quality Control & Change Request Management:

• Assist with the coordination of quality assurance activities.
• Support the user acceptance testing (UAT) process.
• Collect and organize feedback from UAT sessions.
• Log and track change requests, assessing their impact.
• Communicate approved changes to relevant parties.

Vendor Coordination & Administrative Support:

• Assist in managing daily interactions with vendors.
• Track vendor deliverables and performance.
• Coordinate meetings and communications with vendors.
• Handle administrative tasks related to the project.
• Support the coordination of training sessions for internal teams.
• Assist in developing training materials in collaboration with the vendor.
• Facilitate the security onboarding of new vendor team members.
• Support post-implementation activities.

Requirements:

• A degree in Information Technology (IT), Computer Science, or a related field.
• At least two (2) years of experience in IT project management.
• Proficiency in Microsoft applications such as Word, Excel, and Outlook.
• Experience with project management tools such as Confluence and Jira is a plus.

Responsibilities:

• Log customer interactions and create support tickets to track issue resolution.
• Escalate unresolved or complex issues to higher-level support teams when necessary.
• Efficiently research, gather, organize, and share information in a timely manner.
• Prepare documents like correspondence, memos, reports, and other written materials.
• Utilize Microsoft Office Suite (Word, Excel, PowerPoint) to create documents and materials.
• Follow established procedures to track and ensure project completion.
• Coordinate service delivery during the operational phase.
• Support invoice creation and timely processing.
• Maintain accurate and up-to-date files and records in accordance with team standards.
• Assist Business Analysts with data quality issues and reporting.
• Provide administrative support to other departments or CUPPS operations as needed.
• Timely completion of daily paperwork and projects.
• Manage and maintain office supplies and equipment.
• Collate, update, and monitor operational support maintenance renewal contracts.
• Participate and support operations, and undertake other assigned duties.

To apply, please visit www.gmprecruit.com and search for Job Reference: 25005

To learn more about this opportunity, please contact Gia Grace at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltd’s PDPA and e2i’s PDPA.

About the role

This is an onsite role that forms part of a larger global IT Team, focused on customer satisfaction for the end users we support, our employees. Within the role you will be utilizing your extensive knowledge of both Windows and macOS, leveraging your previous experience and existing skills in end-user support. This is an extremely fast-paced environment so you need to be highly organized, possess excellent communication and customer service skills, and enjoy working with end-users daily.

Information technology is a vital and integral part of our success. At 10x, IT not only provides secure, stable, and scalable infrastructure and services for the business, it serves as a catalyst for innovation and productivity. This role requires being in office Monday through Friday.

What you will be doing

• Procure, configure, deploy, and support desktops, laptops, and other end-user devices
• Manage user accounts, security groups, mailing lists, and application access according to SOPs
• Handle service requests, troubleshoot and resolve issues in a thorough, timely and professional manner for on-site and remote users
• Maintain detailed documentation, change records, and inventory
• Support and maintain audio/visual and VoIP software and devices
• Understand, troubleshoot, and set up printers

Minimum Requirements

• 5 years of experience supporting Microsoft Windows and Apple macOS
• 5 years of IT helpdesk experience

Preferred Skills and Experience

• Bachelor’s degree in IT-related field or equivalent work experience
• Be able to do physical work, multi-task, and pivot on tasks
• Administration experience in Google Workspace, Okta, Zoom, Slack, Druva, Microsoft 365 Apps Admin Center, or the equivalent would be an added advantage
• Understanding of basic networking protocols and security concepts such as WiFi, DNS, DHCP, SSL, VPN, and encryption
• Ability to clearly explain IT concepts to both technical and non-technical users
• Experience with supporting VoIP and audio/visual systems
• Willing and able to work in a team and comfortable working independently
• High energy and passion for your work
• Excellent written and verbal communication skills
• Experience with Mobile Device and Endpoint Management: MS InTune, Kandji
• Experience in ServiceNow or equivalent ticketing system
• Experience with endpoint protection
• Knowledge of Asset Lifecycle Management

Job Highlights

• A positive work atmosphere enhances job satisfaction.
• Respect for Staff: Your contributions are recognized.
• Work-Life Balance: Your life outside of work is just as important

Why Choose Us?

Are you seeking a career where your skills are respected, your growth is encouraged, and your work-life balance is valued? Join our team to experience a pleasant work environment, endless opportunities for technical growth, and wellness benefits that truly matter.

What We Offer

• Technical Growth: Unlock your potential with numerous opportunities to enhance your technical skills.
• Wellness Benefit: Your well-being matters to us. Enjoy wellness benefits that prioritize your health and happiness.

Responsibilities:

1. Fast-Track Troubleshooting: Delight our clients by ensuring that fault calls are answered promptly, and problems are resolved swiftly.

2. IT Project Deployment: Be part of exciting IT projects, where your expertise will play a crucial role in successful deployment.

3. Backup Excellence: Ensure that backups are not just completed but executed flawlessly.

4. Preventive Maintenance: Take charge of preventive work on PCs, Servers, and Firewalls to prevent issues before they arise.

5. Upgrade and Improve: Provide our clients with valuable recommendations for upgrades and improvements to keep their systems cutting-edge.

Requirements:

• 2+ Years of IT Experience: A minimum of 2 years in the IT field demonstrates your commitment and expertise.
• Certified Excellence: Possess relevant IT certifications that showcase your dedication to excellence.
• Self-Directed: We appreciate proactive and self-directed individuals who take the initiative to make things happen.
• Tech Savvy: Proficiency in Windows Server Administration, AD, and Group Policy Management is a must.
• Problem Solver: Your resourcefulness and ability to use research to solve problems independently make you stand out.
• People Skills: Good interpersonal skills coupled with the ability to work independently round out your qualifications.

Ready to join a team that values your expertise and well-being? Apply today to take the next step in your IT career!

Key Responsibilities:

• Plan, execute, and oversee IT infrastructure projects, ensuring timely delivery within scope and budget.
• Lead technical teams in the design, implementation, and maintenance of infrastructure systems, including servers, networks, storage, and cloud solutions.
• Collaborate with cross-functional teams and stakeholders to define project requirements, goals, and deliverables.
• Develop and maintain project plans, schedules, risk assessments, and progress reports.
• Conduct technical reviews and provide guidance on infrastructure solutions to ensure they meet organizational standards and business needs.
• Troubleshoot and resolve complex technical issues related to infrastructure.
• Ensure compliance with security policies, industry standards, and best practices.
• Manage vendor relationships, procurement processes, and contract negotiations.
• Mentor and provide technical leadership to team members.

Job Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven experience as a Project Manager or Technical Lead in IT infrastructure projects.
• Strong technical knowledge of infrastructure systems, including servers, virtualization (e.g., VMware, Hyper-V), networking, cloud platforms (e.g., AWS, Azure), and storage solutions.
• Proficiency in project management methodologies (e.g., Agile, Waterfall) and tools (e.g., Microsoft Project, Jira).
• Excellent leadership, communication, and stakeholder management skills.
• Strong analytical and problem-solving abilities.
• Experience in budget management, risk assessment, and mitigation planning.
• Relevant certifications such as PMP, ITIL, or cloud certifications (e.g., AWS Solutions Architect, Microsoft Azure Administrator) are a plus.

(EA Reg No: 20C0312)

Only shortlisted candidates will be notified.

Please email a copy of your detailed resume to [email protected] for immediate processing.

• Well Established Company

• Working location at Woodlands, Senoko

• Working hour: Monday - Friday (8am – 5.30pm) & Saturday (8am – 12pm)

• Variable Bonus + Excellent Welfare & Benefits

Job Scope

• Provide technical/ IT Support.
• System Hardware Integration.
• Liaise with client for the project.
• Access Control/ FR Installation & Configuration.
• Service Team Support.
• API Integrate for device.

Requirement

• Diploma / Degree in Computer Science and Technologies or equivalent.
• 1 - 3 years of relevant working experience

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume:

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

SIM BEI NA (R22111637)

EA Recruitment Pte Ltd

EA License No: 21C0492

Responsibilities:

• Oversee team budgets during closing periods, yearly budgeting, and forecasting cycles.
• Accurately manage and allocate team resources to meet operational needs.
• Evaluate and handle internal processes for proposals before sharing them with customers.
• Coordinate knowledge transfer or operational handovers between project and operation teams when necessary.
• Collaborate with business partners and vendors as required.
• Build and maintain customer relationships as needed.
• Lead the team in estimating maintenance and operation support costs.
• Escalate and report major project issues to management promptly.
• Provide daily reports to managers regarding budgets, resources, and operational forecasts.
• Conduct daily team management activities and hold regular meetings.

Key Requirements:

• At least 5 years of experience in team leadership, budget management, scheduling, and resource allocation.
• Must be ITIL V3 or V4 certified.
• Knowledge of on-premises, cloud, network, and server environments for operational cost estimation is essential.
• A bachelor's degree in any field is required.
• Proven ability and willingness to adapt to new technologies.
• Capable of working independently in a fast-paced environment.
• Familiarity with cloud service-related software, hardware, and products is an advantage.
• Experience with projects involving software-defined data centers or cloud service infrastructure is beneficial.
• Flexibility to travel for project assignments when required.
  
  To apply, please visit www.gmprecruit.com
  
  To learn more about this opportunity, please contact Gia Grace at [email protected]
  
  We regret that only shortlisted candidates will be notified.
  
  GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973
  
  This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).
  e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.
  
  By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltds PDPA and e2is PDPA.

Job Responsibilities

• Perform Level 2 Systems Administration in system monitoring, management, disaster recovery and capacity planning.
• Assist in performing on-prem and cloud system management in Microsoft, AIX, Virtual (VMWare or Hyper-V), Azure and Microsoft 365 cloud infrastructure such as Entra ID, Exchange Online, SharePoint, Teams, etc.
• Participate in the design, system set-up and configuration, implementation and deployment of new server and Azure Cloud Technologies.
• Plan and manage IT resources for tasks or projects including budgeting and capacity planning.
• Update technical documentation pertaining to systems administration for on-premise system, Azure and Microsoft 365 cloud infrastructure.
• Perform system maintenance, upgrade, patches and incident resolution outside of working hours when required.
• Any other ad-hoc duties as assigned

Requirements

• Degree / Diploma in Computer Science, Information Technology or equivalent
• Experience in system support and server administration including implementing and managing Azure cloud infrastructure with strong understanding of Azure cloud technologies
• Hands-on experience on administrating Windows Server, Exchange, VMWare vSphere and Hyper-V on premise,
• Hands-on experience on administrating Microsoft 365 cloud technologies such as Exchange Online, Entra ID, SharePoint Online, Microsoft Defender and Microsoft Intune.
• Hand-on experience with implementing and configuring Azure cloud technologies such as virtual machines, application services, load balancer, SQL Managed Instance, site to site VPN, storage solutions, network, security, logging and monitoring.
• Knowledge on AIX/ Unix and other IBM products. (IBM WebSphere MQ, WebSphere, Tivoli Storage Manager Backup) will be an advantage

Interested applicants, please Email , and look for

Jensen Fang Lifa

[email protected]

Recruit Express Pte Ltd

EA License No. 99C4599

EA Personnel Registration Number: R2197080

We regret that only shortlisted candidates will be contacted.

Our client is a well-established MNC, market leader in the IT industry. Due to their current expansion plan, they are looking for an Information Security Engineer to join their team, in hopes of developing the current high performing team. They are located in the West.

Responsibilities:

• Provide technical assistance to maintain high levels of customer satisfaction.
• Troubleshoot customer inquiries by leveraging existing knowledgebase resources and resolving known issues.
• Handle post-sales activities of related products and solutions.
• Engage in the implementation of large-scale projects.
• Be available for standby support to manage 24/7 maintenance calls.
• Offer on-site services, including deployment, testing and preparation of documentation.
• All other adhoc duties as assigned.

Requirements:

• Minimum diploma in IT / Cybersecurity or other related field of studies.
• Minimum 2 years’ experience in IT network support and database administration.
• Certified CCNA or CCSA is a bonus.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

Manager – IT Security

Our client is looking for an experienced IT security manager to oversee the protection of on-premise and cloud systems against the latest security threats.

Responsibilities:

• Develop and carry out IT security policies, procedures and plans for on-premise and cloud environments.
• Conduct security scanning exercises such as vulnerability assessments, penetration tests and secure code reviews for IT systems, applications and cloud platforms.
• Jointly work with IT infrastructure and application development teams as well as business owners to provide security consultancy and assurance to IT systems, applications and cloud platforms.
• Manage and investigate IT and cyber security alerts and notifications from cyber surveillance and threat intelligence to identify root causes and impacts for effective containment, mitigation and future improvements.
• Research on new security technologies, threats and vulnerabilities and implement measures (e.g. EDR/XDR, DAM, MDM, MS AIP, VMS, CASB, PAM, IAM, 2/MFA, NAC, Red Teaming).

Requirements:

• Degree in Information Technology, Computer Science/Engineering or related fields.
• Ideally at least 6 years of experience in IT and/or Cyber Security.
• Strong knowledge and experience in security standards and frameworks like NIST CSF, ISO 27001/27005, MTCS, CSA Security-By-Design (SBD) and Personal Data Protection Act (PDPA).
• Strong experience in cloud security for AWS, Azure, Microsoft 365 and SaaS solutions – familiarity with Government IM and PCI-DSS is preferable.
• Professional certifications would be an added advantage (e.g. CISSP/CISA/CISM/CEH/CHFI).

Location : North Singapore

Kindly indicate your current/last salary details and your notice period

If the above speaks to you, we’d love to hear from you. Please send in your updated CV to [email protected] (Ezmir, Reg No: R22105085) if you feel there is a fit with your experience and interest. You may forward this great opportunity to someone who would be a great fit for this role.

All information will be kept strictly confidential. We regret to inform that only successful applicants will be contacted.

PeopleSearch Pte Ltd

EA License No: 16S8057

Our esteemed client, an established MNC, is searching for an Assistant IT Manager:

Job Responsibilities:

• Lead the IT department in developing, implementing, and maintaining IT infrastructure and systems to ensure reliable and efficient operations.
• Drive the delivery of high-quality IT services to support business needs and strategic goals.
• Develop and execute IT strategies and initiatives to enhance organizational effectiveness, ensure data security, and drive innovation.
• Identify and implement advanced IT solutions to improve business operations.
• Oversee the entire lifecycle of IT projects, including planning, execution, and monitoring.
• Ensure comprehensive project documentation, adherence to timelines, and alignment with budgets.
• Lead internal projects focused on improving process efficiency, promoting digital transformation, and streamlining workflows.
• Develop and enforce IT security strategies, policies, and procedures to safeguard organizational data and assets.
• Ensure compliance with industry best practices and oversee the implementation of security measures.
• Establish IT policies, including those related to IT asset management, and ensure compliance with regulatory requirements.
• Develop disaster recovery plans to safeguard and restore critical data.
• Stay informed about emerging IT trends and technologies.
• Provide strategic recommendations to enhance the protection, storage, and effective use of organizational data.
• Manage IT assets and inventories, ensuring accurate tracking and reporting.
• Oversee service level agreements (SLAs) to ensure prompt responses to user requests, maintaining high satisfaction levels.
• Ensure proper documentation of IT infrastructure, software licenses, and system configurations.
• Maintain accurate records of software modifications and updates.
• Conduct training sessions for end-users on IT systems, tools, and best practices to enhance technology adoption and efficiency.
• Support other IT-related initiatives as required to align with organizational goals.

Job Requirements:

• Bachelor's degree in Computer Science, Information Technology, Electronics Engineering, or a related field.
• Possess at least 5 years of experience in IT management or a related field, with a minimum of 3 years in project management.
• ITIL Certification or equivalent is highly desirable.
• Strong knowledge of data management, network security, and governance best practices.

Additional Information:

• Salary: Up to SGD 6,500 + AWS +VB ( 2- 3 Months)
• Working Location: Changi Airport
• Working Hours: Monday to Friday, 9:00 AM - 6:00 PM

For interested parties, kindly click on "APPLY NOW" or send in your resume in MS Word format to

[email protected]

*We regret that only shortlisted candidates will be notified*

TSTAR Recruit Pte Ltd| EA Licence No:22C1039| Co.Reg.No.202207088Z| EA Registration No.: R1767370 (SIA KAI SING)

About the job

A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.

Due to continuing growth and development of Merlin’s attractions and brands on a global scale, we are looking for IT Support Analyst to join our Technology department on a permanent basis. The role will be based at Madame Tussauds Singapore (Sentosa Island).

Responsibilities

• Work with the wider IT Team to provide first class technical support to Merlin offices and attractions within region
• Promotion of the IT Service Desk to encourage adoption across the business as the single point of contact
• Consulting and advising users of all levels across Singapore and the APAC region
• Promote Continual Service Improvement and follow through with initiatives
• Promote and advocate security and governance policies
• Ensure IT standards are maintained and promoted across all IT disciplines.
• Ability to problem solve on more complex incidents and requests. Assisting with the coordination and resolution of major incidents.

Qualifications & Experience

• Proven experience in 1st or 2nd line technical support
• Must have experience with supporting Point of Sale Systems in Retail, F&B, Hotel and Ticketing such as Simphony, Opera, Accesso
• Field engineer experience is desirable
• ITIL Foundation
• Network support experience
• A Microsoft or Cisco based certification is desirable
• Technical skills – Troubleshooting, Windows 10/11, Office 365, Microsoft Cloud/Endpoint Manager, Apple, Android, Cisco Networking, Juniper Mist, Point of Sale (POS), Oracle, Digital signage, Kiosks, Ticketing System

The Benefits…

We’re growing fast and alongside a fun and friendly environment, we offer a fabulous package and amazing prospects – ideal if you’re already fantastic and can quickly become even better (our magic can help here).

The local benefits include:

Medical & Dental Insurance
Sentosa Island Partner membership
Merlin Magic Passes that grant free entry for you & your guests to any of our attractions around the world
Development opportunities
Flexible working arrangements
And many more!

Here at Merlin Entertainments we are proud to have a diverse workforce, and we’re all about providing equal opportunities to the whole team. Because of this we are committed to an active all together programme which starts with our recruitment and selection process

The incumbent will manage the local IT team in supporting Amundi Singapore and its subsidiaries. He/She will support the Head of IT Asia to build a global IT support for Asia region.

Key Responsibilities

a) Business Application

• Manage and organize business applications, projects and developments (local and global)
• Provide second-line support for all business applications and systems
• Supervise global rollout of applications (UAT, Go-live follow-up)
• Provide business insight and technical expertise across the different sites and continuously look for improvement opportunity within the team, processes and procedures
• Supervise and communicate to users on daily activities, including production issues, project delivery.
• Organize regular meetings with user teams and Chief Operating Officer South Asia to review and prioritize pending requests.
• Participate in Business Analysts’ meetings (Amundi Paris) to review requests and help to prioritize (Jira tickets)
• Organize regular user-training sessions
• Manage access rights to applications (AMstore) and review them periodically.

b) Governance

• Document and implement IT policies and procedures.
• Manage changes in the development and implementation of regional and global applications and IT systems
• Actively manage IT Risks in accordance with the Group's Risk framework across the region. In particular, ensure risks are properly evaluated, recorded and mitigating action plans are monitored through to completion.
• Prepare regular reporting on regular activities in addition to projects.
• Document minutes for all meetings
• Prepare audits and regulatory requests (MAS/SC/SEC notices and guidelines, CISO requests)

c) Service Delivery Management

• Proactively communicate incidents to APAC colleagues. Help with the analysis and resolution. Document (JIRA). Escalate if necessary.

d) Vendors management

• Supervise vendor relationships and any outsourced services and staff. Manage SLA's/KPI's and commercial constraints.
• Prepare and maintain “OES” (Outsourced External Services) documentation

e) Staff management

• Manage the South Asia IT team.

f) Budget and cost

• Manage the regional IT budget, prepare and controll the overall IT cost.

Requirements

The ideal candidate will need to possess excellent interpersonal skills to handle users’ requests and good technical capabilities to support the wide range of applications running on the AMUNDI Global Platform (Front Office, Trading, Middle Office, Risk, Compliance, Finance etc).

Requisites

To be successful in this role, the candidate should possess the following:

• Ability to understand and support the business strategies and requirements of Amundi Asia
• Possess excellent interpersonal skills to handle users’ request
• Experienced in interacting with senior IT and business management people
• Proactive and shows initiative
• Good English verbal and written communication skills.
• Be task oriented
• Ability to take ownership for issues and drive remediation.
• Excellent problem analysis and solving skills by understanding complex issues quickly and set priorities according to technical as well as strategic considerations
• Experience of working under pressure without compromising on the quality of deliverables/results
• Ability to understand the legal and regulatory environments relating to IT
• Good IT experience of IT Risk Frameworks and governance methodologies (COBIT/ITIL etc.)
• Good project management skills
• Good understanding of AI applications

Senior Manager – IT EUC

Our client is looking for an experienced EUC specialist to lead, develop and oversee the daily operations of the IT helpdesk team and ensure strict adherence to SLAs.

Responsibilities:

• Lead, mentor and manage the IT helpdesk team and oversee outsourced vendors to ensure services are delivered in accordance to SLAs.
• Ensure that outsourced vendors prioritize and assign helpdesk tickets based on urgency, impact and available resources.
• Collaborate with outsourced vendors to develop, implement and refine helpdesk processes and procedures to improve service delivery and user satisfaction.
• Provide hands-on technical support for complex and/or high-priority issues – act as an escalation point for the helpdesk team.
• Lead and/or participate in IT projects that impact the helpdesk and/or end-user support to ensure successful implementation and adoption.

Requirements:

• Degree in Information Technology, Computer Science/Engineering or related fields.
• Ideally at least 10 years of experience in IT support with at least 5 years as a manager overseeing IT helpdesk and/or onsite support for organizations with over 1,000 employees.
• Strong knowledge of helpdesk ticketing systems, remote support tools and IT Service Management (ITSM) frameworks (e.g. ITIL).
• Excellent leadership and people management skills – able to motivate and develop teams.
• Highly knowledgeable in the best practices and processes required for helpdesk and/or onsite support.

Location : North Singapore

Kindly indicate your current/last salary details and your notice period

If the above speaks to you, we’d love to hear from you. Please send in your updated CV to [email protected] (Ezmir, Reg No: R22105085) if you feel there is a fit with your experience and interest. You may forward this great opportunity to someone who would be a great fit for this role.

All information will be kept strictly confidential. We regret to inform that only successful applicants will be contacted.

PeopleSearch Pte Ltd

EA License No: 16S8057

Location: Ang Mo Kio

• Conduct market research to identify new opportunities for sales
• Set up meetings with potential clients
• Conduct presentations on products and services to proposed solutions to clients leading to deal closure.
• Reporting of sales forcast and performance
• Participate in exhibitions, conferences or external events.
• Handle customer complaints or objections or feedbacks
• Work with pre-sales, delivery , support, partner alliance, and marketing team for improvements.

Requirements:

• At least 5 years of experience in Sales and leading a team.
• Experience in Government and/or Enterprise sector will be an added advantage.
• Technical hands-on experience in delivering IT services
• Hands-on experience with Salesforce software is a plus
• Excellent communication skills and relationship building skills.

To Apply or find out more information on this role, please email us or send in your updated resume to: [email protected]

Shelly Tan Bee Leng (Reg. No. R2199458)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

Responsibilities:

• Ensure projects are delivered on-time, within scope, and budget.
• Define project scope and objectives with relevant stakeholders, ensuring technical feasibility.
• Allocate resources and develop detailed project plans to track progress.
• Manage changes to project scope, schedule, and costs.
• Measure project performance and report to management as needed.
• Build and maintain client and stakeholder relationships.
• Identify and manage risks related to schedule, cost, and performance.
• Track progress and ensure the successful completion of short and long-term goals.
• Develop leadership skills through ongoing practice.

Requirements:

• Bachelor’s degree in Data Science, Computer Science, Engineering, or related field.
• Expertise across all project lifecycle stages (planning, requirements, design, testing, rollout, and transition).
• Experience managing information systems projects.
• Strong understanding of data analytics and ethical AI.
• Defence sector project experience is a plus.
• PMP/CITPM certification is a plus.

(EA Reg No: 20C0312)

Please email a copy of your detailed resume to [email protected] for immediate processing.

Only shortlisted candidates will be notified.

Working Hours: Mon-Fri (8.30am – 5.30pm)

Job Summary:
The face-to-face IT Support role will be responsible for providing on-site technical support to customer users, resolving software and hardware issues, and answering IT related questions. This role requires strong problem-solving skills, a customer-centric approach, and the ability to communicate technical information clearly to non-technical staff.

Key Responsibilities:

• Provide and maintain exceptional customer service, ensuring timely, efficient, and professional responses to all customer inquiries and issues.
• Install, upgrade, support, and troubleshoot Windows or Mac operating systems and applications, such as Microsoft Office or other authorized desktop software.
• Diagnose and repair hardware issues on computers or facilitate the warranty process as needed.
• Utilize technical expertise to support corporate-issued desktop, laptop, and mobile devices, as well as network, email, and other related services.
• Offer ideas and solutions to prevent recurring issues that impact client computing support and overall employee productivity.
• Collaborate closely with remote IT teams to ensure system functionality and adherence to processes.

Qualifications:

• Diploma in computer science, Information Systems, or a related field.
• Minimum of 3 years of experience in IT support, particularly in deskside support roles, troubleshooting various PC software and hardware issues.
• In-depth knowledge of PC hardware, operating systems (Windows, macOS), software applications, and a basic understanding of IT infrastructure (network services, VPN, etc.).
• Exceptional troubleshooting and problem-solving abilities.
• Strong communication skills, with the capacity to explain technical concepts to non-technical users.
• Microsoft, Mac, or other relevant certifications are a plus.

Soft Skills:

• Exceptional customer service orientation and customer-focused abilities, combined with patience and a positive attitude.
• Ability to thrive in a fast-paced and demanding environment.
• Capacity to work independently and as part of a team, demonstrating initiative, self-motivation, and self-discipline.
• Effective prioritization and management of multiple tasks.
• Commitment to continuous learning and adaptability to new technologies.
• Fluent English communication skills.

Key Responsibilities:

• Achieve revenue and margin goals by aligning client needs with the company's solutions and offerings.
• Take full ownership of client relationships throughout the buying cycle, ensuring satisfaction and managing commercial agreements.
• Conduct market research to identify target market requirements and key business drivers.
• Proactively seek and explore new business opportunities to expand the client base.

Requirements:

• Proficiency in both English and Japanese (spoken and written) to engage with Japanese-speaking clients and stakeholders.
• A Diploma or Bachelor's degree in Business Administration, or equivalent experience.
• A minimum of 3 years in IT-related sales and 5 years of overall sales experience.
• Strong reporting skills for effective communication with management.
• A positive and proactive attitude to foster relationships with various stakeholders.
• Proven ability in sales pipeline management.

If you are passionate about sales and eager to be part of a dynamic and growing company, we encourage you to apply!

**We regret to inform that only shortlisted candidates would be notified

Interested applicants may send their resume to [email protected] or click APPLY NOW

Talentvis Singapore Pte Ltd | EA License No: 04C3537
EA Personnel Name: Ong Hui Shan (Gwen) | EA Personnel No: R1767800