1) Process – Process end-to-end payroll for an organisation with a headcount of 500 or more, including but not limited to, pro-ration of salary for new hires and resignees, submission of monthly CPF and refunds, submission of NS and Government Paid Leave claims, processing transport/dental claims from employees, ensuring accuracy of bank details and timely submission of bank files, providing payroll GL to the finance team for reconciliation, filing of IR21 for foreigner resignees and annual IR8A, etc.

2) Coordinate – Correspond with HR business partners to retrieve data and inputs necessary for relevant pay elements.

3) Investigate – Report data inaccuracies in payroll systems and report to managers and clients for advice. Highlight and recommend improvements and solutions to enhance operational efficiency and effectiveness.

4) Audit – Maintain a secured archival of payroll files to support annual and ad-hoc audit exercises.

5) Communicate – Provide clear and concise responses to any queries raised through email by employees and/or clients in a professional manner to achieve positive customer experience.

1) Minimum ‘A’ Levels or Diploma

2) Minimum 3 years of experience in end-to-end payroll and/or claims processing, preferably with knowledge of SAP or Excelity systems

3) Proficient in Microsoft Excel, VLOOKUP, PIVOT table, basic formulas

4) SAP knowledge, 3 yrs Payroll experience, >500 HC

5 & 6 days per week, 6 days off per month; 11am-9pm

Location: Wisma Atria / Bugis Junction/ Chinatown Point (Can choose)

Salary: Basic $2200 - $3000 + $100 attendance allowance + $100 flexi allowance upon confirmation + Commission

Gross salary: $2800 -$4000

Company: The boutiques carry High-end prestigious brands such as Omega, Tudor, TAG Heuer, Breitling, and international brands such as Longines, Rado, and Tissot.

Summary

The Retail Watch Specialist is responsible for the day-to-day duties at the retail outlet, including sales, stocks, and ensuring proper housekeeping. They are in constant contact with their customer and responsible for ensuring that they give great customer service so as to drive sales.

Job scope:

• Provide customer service, product knowledge and recommendations to retail customers.
• Assist in inventory management and housekeeping at the retail outlets.
• Maintain daily housekeeping of the outlet; ensuring cleanliness and organize store front.
• Maintain and manage the POS/Cashier
• Assist in ad-hoc job scope assigned by store manager/supervisor.

Whatsapp: +65 80135651(Alvin)

Alvin Chua Ming Jing:R23116192

The Supreme HR Advisory Pte Ltd: 14C7279

The Systems Engineer must be well equipped with a positive attitude and a willingness to learn. You will be trained on the job with guidance from the Senior Engineer/IT Manager to be a full fledged systems engineer experienced in handling different types of servers, antivirus software and firewalls.

• Perform IT administration and provide support at office sites of clients from various industries
• You will be expected to travel to 3 or more sites each day
• Provide clients with MIS support, including identification of systems gaps and the suggestion of improvements to clients’ systems
• Involvement in implementation of infrastructure upgrade projects for clients

Requirement:

• Candidates with a Degree/Diploma in Information Technology or relevant studies
• Possession of Microsoft-related certificates such as MCSA or other technical qualifications is preferred
• Hands-on experience with Windows environment, and experience in troubleshooting, configuring servers and email support will be advantageous
• Possess good interpersonal and communication skills
• Independent and able to work with all levels of personnel
• Able to work within tight timelines with good prioritisation skills
• Good analytical and problem solving skills

Job Responsibilities:

• Project a professional image always.
• Ensure the team comply with grooming standards and adhere to Environment, Health and Safety requirements in respect of uniforms and safety work practices as well procedures to provide a clean, safe and pleasant working environment.
• Perform the duties of housekeepers in the designated section.
• Require performing patients discharged bed cleaning at wards.
• Require performing machinery jobs.
• Require performing terminal cleaning/ decontamination.
• Undertake any duties/ projects etc as assigned by the Superior(s).

Job Requirements:

• Able to adapt in a fast pace & challenging environment.
• Able to stand long hours, walking long distance, climb staircase, squat.
• Ability to work independently and in a team.
• Able to attend Work At Height (WAH) course for company needs.

Working Location: National University Hospital

Our client is a Manufacturing MNC, one of the leading players in the Oil & Gas sector. Due to business needs, they are now recruiting a Sourcing Specialist to be part of their Sourcing team for ongoing transformation projects. They are located in the West – easily accessible.

The Responsible of Sourcing Specialist are:

• Responsible for tactical sourcing of new parts to new and existing approved vendor list suppliers
• Responsible for price analysis and lead time negotiation with new suppliers
• Responsible for the negotiation to ensure and improve suppliers' price competitiveness, lead-time and on time delivery
• Responsible for RFQ (Request For Quotation)
• Responsible for creating Supplier contracts and negotiating for the terms and maintain Agreements in SAP
• Responsible for vendor management to ensure approved vendors meet the delivery, quality and cost standards
• Responsible to provide customers with solutions and internal cross functional teams, for cost effectiveness

Job Requirements:

• Minimum 2 years of sourcing experience in Oil and Gas / Shipyard industry
• Good command in English

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)

Scope of Services

The Services required are set out as follows:

(a) Information and Communications Technology (ICT) & AV support for school events

· The Personnel shall be in charge of the setup, operation, and maintenance of AV equipment in school compounds.

· The Personnel shall provide technical support in lighting, audio, video and stage for events by the Authority or external organizations.

• Lighting - Involves setting up, operating, and managing lighting equipment used during events.
• Audio - Setup and management of audio equipment, such as microphones, speakers, mixer soundboards (both digital and analogue), and any other audio-related technology. The Personnel ensures that the sound quality is optimal for both live audiences and recordings, if applicable. He/she shall handle the balancing of audio levels, manage live feeds, and ensure clear audio delivery for speeches, music, and other sound elements of the event.
• Video - Managing video equipment such as cameras, projectors, screens, and video editing tools. The personnel will be involved in live-streaming events, recording them for later broadcast, or displaying various visual elements on screens during the event. He/she shall ensure the video quality and visual content are aligned with the event's objectives.
• Stage Management - Setting up and managing the physical stage where the event takes place. The Personnel shall provide assistance to ensure that the stage is safe, properly arranged, and equipped with necessary elements like podiums and seating arrangements. He/she shall coordinate with the Authority’s staff to ensure smooth transitions between different segments of each event, such as speeches, performances, or presentations.

(b) Assist Authority’s staff in the setup of AV equipment

· The Personnel shall assist Authority’s staff in setting up ICT/AV equipment for events, meetings and lessons when required.

· The Personnel shall assist teachers in video-recording school events and lessons when required.

· The Personnel is expected to supervise students who are tasked to video-record school events.

· The Personnel shall supervise & guide Media Club during their activities in the area of audio & visual skills set.

· The Personnel shall conduct AV training for students and staff when required.

(c) ICT/AV Planning and Procurement

· The Personnel shall work with HOD (ICT) / ICT Manager / ICT Associate to propose solutions to ICT/AV persistent challenges that the Authority is facing which includes technical specifications and cost of implementations.

· The Personnel shall assist HOD (ICT) / ICT Manager / ICT Associate with the procurement process with regards to ICT/AV related solutions and services.

(d) Managing ICT & AV Resources

· The Personnel shall assist ICT department in managing the Authority's ICT & AV resources such as condemnation of ICT & AV equipment and the loan of ICT & AV equipment.

· The Personnel shall conduct annual maintenance of hardware and carry out troubleshooting and basic repair of ICT & AV equipment.

(e) Media Post Production

· The Personnel are anticipated to play an integral role in the post-production process of video and audio recordings captured by the Authority’s staff.

· Video editing – He/she shall compile the raw footage, cut and arrange the clips to create a coherent narrative or sequence. This includes selecting the best takes, arranging them in the desired order, and ensuring the flow of the video aligns with the project's goals. In addition, he/she shall be required to add titles, subtitles, and any on-screen graphics required for the video.

· Sound Editing and Mixing – He/she shall work on dialogues, background noises, and other audio elements. He/she shall remove unwanted sounds, enhance clarity of dialogues, and may add ambient sounds or effects to enrich the audio quality. He/she shall select or compose the right music or soundtrack for the video.

(f) Other Tasks

· Any other duties assigned by the Authority.

Qualification, Skill & Experience of the Contractor’s Personnel

The Personnel shall preferably have certification/qualification in AV-related field. The Personnel shall have at least 4 years of working experience in handling audio and visual equipment for events.

COMPANY DESCRIPTION

Grocery Logistics Singapore (GLS) a wholly owned subsidiary of FairPrice Group Supply Chain, is a well-established logistics player in the Fast Moving Consumers Goods (FMCG) segment, incorporated since January 1993. Other than being the key logistics provider for NTUC FairPrice and its subsidiaries, we had serviced the Dairy Farm Group, Royal Ahold Group (since exited from Singapore Markets) and many small supermarket chains since our establishment.

RESPONSIBILITIES

The FairPrice Group Supply Chain Business Unit (FPG SC BU) or Grocery Logistics of Singapore Pte Ltd (GLS) is a key logistics service provider to NTUC FairPrice Group and external customers. Our services provided include inbound logistics, warehouse and fulfilment and last mile delivery to the stores, customers and B2C home delivery.

Job Purpose

You will be a key member to contribute towards the growth and delivery of the Supply Chain Development & Analytics department. This position will be responsible for developing and driving the overall planning, implementation, control and completion of the supply chain and/or network design related projects, ensuring alignment with the Supply Chain development and larger Supply Chain BU strategy and goals.

Responsibilities

• Lead project planning and managing the project scope, deliverables, implementation, resource plan, cost, timeline and across all related work streams and functions, providing sound decision making and leadership under pressure.
• Identify key stakeholders, determine project requirements, address key concerns of stakeholders and designing an effective communication plan for each project.
• Engage and manage relationships and expectations with cross functional stakeholders (mid to senior management level) throughout the project lifecycle.
• Negotiate project implementation costing, financial tracking/reporting to ensure efficient utilisation of resources and within budget and allocation of costs to respective project stakeholders.
• Partner and collaborate with Supply Chain Business Insights team to develop metrics, dashboard, reporting project results and track actual cost saving after deployment to ensure alignment with overall company and business group strategies.
• Provide and present regular status reporting on project implementation progress, highlights and lowlights including recommendations to project stakeholders and sponsor(s) to enable overall project progress monitoring.
• Develop and lead the change management plan including conducting training (where applicable) and addressing any queries/concerns raised by project stakeholders.
• Embedding quality across all aspects of the project to deliver successfully, enforcing project governance, ensuring transparent and timely communication to project sponsors and stakeholders on any emerging risks/dependencies and corresponding mitigation plans.
• Anticipate and manage changes to both project plan / framework as well as project scope and detailed documentation of project and changes.

• Minimum 6 years of project management experience related to supply chain network and optimisation and transformational projects for retail, FMCG, e-Commerce industries etc.
• Degree in Industrial Engineering, Logistics/Supply Chain or related discipline.
• Possess a in-depth knowledge and understanding of the end-to-end (E2E) supply chain including logistics, transportation, process improvement and inventory management.
• In-depth knowledge of project management methodologies and tools, lean or six sigma.
• Strong leadership qualities to negotiate and exercise influence when managing internal stakeholders and external partners.
• Strong change agent who drives and champions change.
• Proven ability to lead, manage multiple and complex projects as well as effectively manage change and project budgets.
• Excellent reporting and documentation skills to ensure timely, clear, and concise information flow among all project stakeholders.
• Excellent interpersonal and communication skills, with the ability to communicate effectively to a diverse range of audiences/stakeholders and deliver difficult messages whilst maintaining buy-in.
• Excellent organizational,multi-tasking, problem-solving, attention to detail, critical thinking and analytical mindset and skills.
• Professional certifications in supply chain management (e.g. APICS) and/or project management certification preferred e.g. PMP, Prince2 etc.

• Work location: 37 Joo Koon Circle

Our Client:

Our client specializes in offering comprehensive business consulting services & cost-effective office IT solutions to alleviate their clients’ business needs. They are currently looking for a dynamic and results-oriented IT Sales Executive to drive lead generation, prospecting and sales to corporate clients.

Job Details:

• Position Title: Sales Executive
• Working Location: Bishan area
• Working Days: Monday to Friday
• Working Hours: 9am to 6pm
• Medical & Annual Leave
• Basic Salary: $2500 - $2700
• Have Attractive Commission Schemes

Job Responsibilities:

• Promoting and selling a wide range of IT infrastructure products, services and solutions to clients.
• Deliver engaging customer presentations and cultivate strong relationships with corporate clients.
• Prepare comprehensive proposals and quotations tailored to meet client needs.
• Maintaining and developing relationships with existing customers and prospects to ensure satisfaction and repeat business.
• Conduct in-depth analysis of clients' work environments to identify suitable IT solutions.
• Provide consultation on SME loans to clients
• Maintain accurate and up-to-date records of all sales activities in the CRM system.

Requirements:

• Min Diploma Holder, fresh grads are welcome to apply
• Previous sales experience in IT Sales are preferred
• Proven track record in sales especially in B2B customers.
• Able to engage and manage relationships with high level corporate clients and decision makers
• Strong Communication and written skills

*Please note that only shortlisted candidates will be notified.*

MDE Capital Consultancy |EA License No : 21C0684

EA Personnel Name : Sarah Foo (R23113355)

Key Responsibilities

• Support the creation and execution of the digital customer support operations and strategy across the entire beIN APAC business and to be in tandem with the organizations’ global and regional strategy and leadership.
• Achieve creative excellence through understanding, defining and optimizing the consumer journey and experience across all beIN APAC digital solutions.
• Own and manage customer satisfaction and touchpoints across various digital and social media platforms.
• Craft, manage and lead multi-level 24x7 support tiers with internal and external stakeholders to constantly and timely manage responses to users having issues with our digital products, troubleshoot areas of problems across the technology stack, and continual drive to monitor, track, identify, resolve and improve user experience and enhance product features and processes.
• Develop and conduct product training for customer service agents, ensure they have up-to-date information about Standard Operating Procedures (SOP), our digital products and beIN APAC business.
• Lead and own related tasks to improve customer service & ticketing management workflow. Analyse alternative tools, customer contact channels, and other related product updates for service improvements and initiate & follow through the development process once business has agreed.
• Keep the FAQs and internal knowledge base in the Help Centre up to date.
• Support all digital product user experience report definitions, measurement, collection and analysis of customer behaviour journey and business services across our digital products to improve product experience and drive revenue. Regular reports to management to recommend improvements on the customer journey and experience and service enhancements.
• Manage all client meta-data as well as customer assets and inventory, including EPG integrity on clients, playlists, promotional voucher codes, subscription information, payment transaction reports, and user-reported requests for changes or trouble tickets.
• Manage operational project schedules, timelines, milestones, stakeholders and provide regular reports to management and relevant stakeholders on risks and dependencies
• Support anti-fraud and anti-piracy strategies and technologies including watermarking, fingerprinting, detection, and work with legal and broadcast teams for automation, piracy mitigation strategies, technology deployment and legal take-downs.
• Be a proactive and contributing member of a team to conceptualize and deliver digital programs, operations, and channels driven by state-of-the-art technologies, including AI/ML, chatbots and other creative tools to align with opportunities identified through consumer insights, market trends, and feedback or organizational goals.
• Build and maintain strong relationships with internal and external stakeholders, customers, suppliers across Asia.
• Keep abreast of competitive and industry trends in the digital space to evaluate beIN’s competitive edge in regional markets.

Requirements

• Familiarity with Customer Support system, e.g. Zendesk or other CRM & ticketing management systems.
• A good command of spoken and written English.
• Conversant with another Southeast Asian language, e.g. Indonesia Bahasa or Thai.
• Experience with using video-streaming services on various platforms such as web browsers, mobile, and connected TV apps is an advantage.
• Able to work late nights, early mornings and/or weekends when required.

We are a centrally located boutique recruitment firm experiencing strong growth. As the company scales, we are looking to bring on a Human Resource Specialist - Talent Acquisition & Training who can help support through the next phase of growth and development roadmap.

Job Description / Duties:

• Manage the entire talent acquisition function to support expansion of company
• In charge of onboarding/ off-boarding of employees
• Assist in talent retention and crafting out competitive strategies with regards to compensation and benefits
• Implement and execute training plans and conduct trainings as well as post-training evaluations
• Organise company events including festival celebrations, anniversary dinner and team-bonding events
• Handle work pass application, renewal and etc
• Ensure company’s compliance with local relevant regulations
• Assist in other HR operations and business functions
• Ensure that the company's objectives and sales targets are met
• Ad-hoc duties as assigned

Requirements:

• Diploma in relevant discipline
• Minimum 3 years of relevant experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

*Attractive Package ： Basic Salary + Commission (after confirmation of employment - Up to 10K monthly)*

Job Summary:

We’re looking for Pet Companion Specialist to join our passionate team. The ideal candidate should be a results-driven individual with a passion for sales, Well organized, high sense of responsibility, customer-service oriented and patient with both pets and people.

Working Location

Serangoon Garden or Sungei Tengah

Job Requirements

• Sales motivated
• Must have basic knowledge of dog breeds
• Able to handle puppies of all sizes
• Knowledge of basic grooming and basic dog care.
• Have a huge passionate for animals
• Willing to work 6 days a week
• Able to work on weekends and public holidays
• At least 1 year experience in puppies sales

Duties and Responsibilities

• Support the day-to-day business operations
• In-charge of sales and wellbeing of puppies
• Daily checking of skin and health of the puppies
• Prepares daily reports of puppy’s sales transactions
• Perform general housekeeping to maintain a safe and hygienic environment of kennel and sales area.
• Daily updating of social media platform
• Responsible for photo/video taking of puppies and uploading to social media
• Responsible for grooming of puppies
• After sales follow up with customers on conditions of the puppies sold
• Build and maintain excellent relationships with clients and business partners
• Achieve sales target set by management
• Resolves issues, returns and other post-sale transactions
• Responsible for sending/fetching of puppies to/from vet clinics, if needed
• Monthly submission of form and sales record to AVS
• Addressing and resolving customer’s complaints in a professional manner
• Any other ad hoc duties as assigned

Job description

• Experience in dental devices sales will be preferred
• Hunger for success and career advancement
• Good remuneration package

Introduction:

Our company is based in Singapore with networks across the region dealing with Medical and Dental devices. We are aggressively expanding our product range and sales network. We require experienced and motivated sales personnel to drive and develop our Medical sales division in Singapore. Ample opportunity for career development and advancement both locally and regionally will be provided to successful applicants. Attractive remuneration and performance based commission packages will be also provided.

Main Role:

• Executing marketing programs and sales promotion of dental devices and consumable products to professionals in government and private sectors
• Product development and managing of key opinion leaders
• Provide training, application support and assistance to customers

Requirements:

• Experience in dental devices sales will be preferred
• Experience and existing network in the Dental Industry will be highly regarded
• Motivated, independent and able to perform under minimal supervision
• Hunger for success and career advancement
• Strong interpersonal skills and high level of self discipline

If you feel you meet the requirements for this position, please send your full resume.

We regret to inform you that only shortlisted candidates will be contacted.

There is currently an open position for an IT Helpdesk Analyst.

• The purpose is to handle emails, phone calls and provide remote assistance: IT helpdesk first-level support. To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.
• Call Center experience is advantageous
• Basic experience with IT troubleshooting
• Problem diagnostics via remote support tool and calls
• Familiar with office productivity tools such as O365
• Familiar with Ticketing System (ServiceNow, Jira)
• Experienced in using Active Directory (Azure, Microsoft)
• Strong communication skills and detailed work
• Proficient Customer Service
• Proficient email and verbal communication
• Qualification: Nitec or equivalent
• Experience: Min 2 years related experience.
• Able to provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

Responsibilities:

· Cooperation in Japanese and English with ICT Department at HQ / Group companies

Ø Basic & Detail design and implementation for Asia Regional Hub operation with HQ

Ø Contract practice for internal transactions with HQ and Asia Regional Hub

Ø Application of Group's Large-Scale Strategy, IT Governance and Security Policy to Group Companies under Asia Regional Hub

· Provide IT support to users under Asia Regional Hub (Contact Point, Realization of Requests, Incident Response, Operation)

· Maintenance and maintenance of Group’s common platform, consisting of about 10 solutions related Microsoft365

· Devices Management (PC/iPhone/iPad/MFP)

· Development, maintenance and operation of enterprise systems

Ø Maintenance and operation of SAP Concur

Ø Maintenance and operation of external data linkage (Bank, Contractor, etc.)

Ø Maintenance and operation of other SaaS business systems

Requirements:

• Bachelor Degree in Computer Science / Information Technology, or other highly technical, scientific discipline.
• Certification in ITIL and Project management (PMP) will be advantageous
• 10 years of experience in IT related positions in the following capacity:

1. 3 years of experience in Office Automation (Business support infrastructure such as Microsoft365, PC, iPhone, multifunction machines, and base network) at companies (More than 300 employees with experience supporting multiple sites.)
2. 3 years of experience in service desk and other IT user support
3. 2 years of experience at regional headquarters of a global company
4. 3 years of experience in project management in enterprise application development
5. 3 years of experience in enterprise application development, maintenance, and operation (SAP Concur, SAP S/4HANA experience better)

• Solid understanding of the culture and business of Japanese companies

To apply, please visit www.gmprecruit.com and search for Job Reference: 23836

To learn more about this opportunity, please contact Yingying at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239

Role & Responsibilities

1. Oversee, manage multiple vendors and external providers of ICT services, work with team members from application and infra teams, to deliver project on time and within budget;

2. Project Management (Scope, Budget and Schedule) including regular management reporting for maintenance and/or development projects;

3. Conduct requirements workshop to gather user requirements and analyses business processes to provide clear analysis and documentation of the problems and proposed;

4. Ensure that projects are executed based on the project plan to meet identified business needs, within agreed parameters of cost, duration and quality;

5. Participate and contribute in project activities such as Requirement Gathering, User Acceptance Testing, Training & Implementation;

6. Review project deliverables. e.g. functional specifications, system test plan & results, user guide, operation manual;

7. Plan and perform user acceptance testing;

8. Assess service requests for enhancements and maintenance of systems;

9. Ensure Service Level Agreements for projects and incidents are met;

10. Identify potential project risks and its implication to the organisation and to recommend mitigating measures to manage the risks;

11. Understand the IT management policy, quality management policy and security guidelines to ensure the development processes, procedures and system are designed to comply with these policies and guidelines; and

12. Manage and resolve day-to-day IT related issues pertaining to application, infrastructure or security, to facilitate smooth running of daily operations

As a Project Manager, you need to have:

• Relevant working experience as Project Manager/Scrum Master in at least 1 Agile/full project development life cycle.
• Relevant experience in web-based development and mobile IT projects.
• Working experience in .Net/J2EE applications, iOS/Android for mobile apps is preferred.
• Familiarity with governance, adoption and training in RPA in enterprise IT environments.
• Working experience in government environment and familiarity with the critical systems will be an added advantage.
• Work experience and strong troubleshooting skills in resolving application, infrastructure (including desktop, server, network) and security related issues in a (Singapore) government environment is preferred.
• Strong analytical, conceptualisation and problem-solving skills.
• Ability to take a broad, strategic perspective as well as drill deep to understand business needs and challenges.
• Results and customer oriented.
• Team player with strong organization and people handling skills.
• Excellent communication skills, both oral and written, with the ability to pitch ideas and influence stakeholders.

Join Our Team at Appvantage in Singapore!

Are you ready for an exhilarating new journey with us?

At Appvantage, we're not just a team; we're a passionate community of digital strategists, designers, and developers. Our expertise shines through as we tackle major digital projects for global corporations across the Asia & Pacific region, particularly in the automotive industry.

Why Appvantage?

We are proud to be recognized as a leading workplace in the technology sector. Appvantage has received accolades and has been named on the prestigious "Singapore Best Workplaces™ in Technology List". This "Great Place to Work" certification is a collective achievement that we are all proud of, as it reflects our shared commitment to creating a supportive, empowering, and inclusive work environment. Join us and be part of a dynamic team dedicated to innovation and excellence.

As we continue to expand and drive innovation, we are seeking a dynamic and experienced Support Manager to join our team in Singapore and oversee the support operations for our in-house digital products. As the Support Manager, you will be responsible for timely and effective resolution of customer issues and delivering exceptional customer service. The ideal candidate should have a deep understanding of digital products and applications, strong leadership skills, and a passion for customer satisfaction.

Job Description

Here's a glimpse of your responsibilities:

Cultivate Connections: Foster strong relationships with clients, vendors, and partners while ensuring that project implementations meet our stringent quality standards.

Operation Support: Oversee and manage the support operations, ensuring efficient and effective resolution of customer issues and providing exceptional support to our in-house product.

• Ensure timely and accurate responses to customer inquiries and issues, maintaining a high level of customer satisfaction.
• Collaborate with cross-functional teams to identify root causes of issues and drive continuous improvement in product quality and development processes.
• Develop and implement strategies to optimize the support processes, including ticket management, issue resolution, and customer communication.
• Monitor and analyze key performance indicators (KPIs) to assess the effectiveness of the support operations, identify areas for improvement, and implement corrective actions as needed.
• Collaborate with the product management team to provide customer feedback and insights for product roadmap planning and enhancement prioritization.
• Develop and maintain comprehensive documentation, including FAQs, troubleshooting guides, and knowledge base articles, to enable the support team to efficiently address customer inquiries.
• Stay up-to-date with industry trends and best practices in digital product support, customer service, and user experience.

Quality Assurance: Oversee QA/QC activities to ensure the highest quality and reliability of our in-house product.

• Develop and execute comprehensive test plans, test cases, and test scripts to ensure the quality and functionality of our in-house product.
• Collaborate with product owners, designers, and developers to understand software requirements, user stories, and acceptance criteria.
• Verify backlog items to ensure accurate implementation and alignment with customer requirements and expectations.
• Conduct User Acceptance Testing (UAT) for new product features and enhancements, collaborating with the development team to ensure functional requirements are met, and providing feedback on usability and potential issues.
• Provide regular updates on UAT progress, backlog verification status, and documentation efforts to relevant stakeholders.
• Ensure accurate and up-to-date documentation of UAT scenarios, test cases, and results.

Versatile Contributor: Take on additional duties and responsibilities as assigned.

Job Requirements

1. Educational Background: Bachelor’s Degree in Information Systems or Business.
2. Experience: 1-2 years' experience in the IT industry is preferred.
3. Communication: Excellent communication skills are essential.
4. Tech-Adept: Proficiency in Microsoft Office (Excel, Word, PowerPoint). Experience with JIRA or similar Project management tools.
5. Attitude: You're organized, meticulous, and always approach tasks with a positive attitude.
6. Project Acumen: Strong administrative skills and a general understanding of the project life cycle, project documentation, and project standards.
7. Methodologies: Prior experience with SCRUM/Agile methodologies is a plus.

Join us at Appvantage, where every day brings exciting challenges and opportunities for growth. If you're ready to make your mark in the dynamic world of digital innovation, we invite you to embark on this journey with us. Your adventure starts here!

Responsibilities

• Responsible for coordinating and following up on IT projects implementation
• Responsible for coordinating IT related projects on technological analysis, solutions implementation, administration, and maintenance.
• Responsible for supporting ERP issues

Requirements

• Min Diploma in Computer Science / Information Technology or equivalent
• Min 1 year of working experience in D365/AX/NAV support
• Regional travel as and when required

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Jane Neo

Registration Number: R1328870

EA License No. 22C1026

WONDER SOFTWARE PTE. LTD. is not just a software development company, we are the architects of cutting-edge solutions tailored for the medical industry including clinical research operations. Our journey commenced at the dawn of 2023. We proudly stand as the offspring of a distinguished parent company with a remarkable 17-year legacy in Shanghai (HQ) and other district. Our roots in the industry run deep and our mission is to become the Singapore's leader within 5 years.

Roles & Responsibilities:

1) Supporting in Sales

2) Work closely with backend system developers, product managers and engineers.

3) Participate in development of backend system

4) Provide customer service and handle sales’s enquiries

5) Understand web application development requirements and procedure

6) Supporting in system maintenance (training provided)

7) Trademark and Intellectual Property (IP) application

Qualifications:

1) Minimum 3 years relevant experience

2) Diploma / Advance Diploma/ Degree in Computer Science, Engineering, or a related subject with at least 3 years of related presales working experience in IT.

3) Good presentation skills

4) JAVA, SQL, SaaS knowledge is a bonus

5) Proficiency in both Mandarin and English is a mandatory requirement. You are required to contact and work closely with colleagues stationed in China.

We regret that only shortlisted candidates will be notified.

Our client is from Medical industry. They are looking for a Sales Specialist to assist their team for the next phase of their business. They are located in Central - easily assessable.

Duties:

• Provide discreet support to the Sales Account Manager, promptly addressing customer and prospect inquiries.
• Identify opportunities to expand into new markets for both existing and upcoming products.
• Maintain meticulous and confidential records of contracts, customer agreements, quotations, proposals, opportunities, accounts, contacts, leads, and actions.
• Cultivate and nurture customer relationships to foster loyalty and allegiance while maintaining confidentiality.
• Oversee tendering websites for Singapore, including platforms like SESAMI, and hospital tendering websites, ensuring discretion.
• Keep confidential and current records of the company's profile, financial documents, and product documentation for the tendering process.
• Actively participate in training and development programs to support personal growth and continuous learning discreetly.
• Be prepared to cover vacant field territories at the manager's request while maintaining confidentiality.
• Conduct discreet follow-ups with customers regarding marketing promotions, campaigns, and open quotations, aiming to convert leads into sales.

Requirements:

• Min Diploma in Life Science, Biotechnology or any relevant field.
• Min 3 years of working experience in Medical industry.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv. We regret that only shortlisted candidate will be notified.

Email address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Reg. No. R23115873 (New Jirn Tone)

WHO WE ARE:

PALO IT is a global innovation consultancy and Agile software development company dedicated to helping organizations embrace tech as a force for good. We work with clients to rapidly launch products and services, create new business models, and prepare leadership and culture for the future. We are a community of innovators, designers and technologists across 11 offices and five continents (France, Hong Kong, Singapore, Thailand, Australia, Mexico and Colombia).

We're committed to helping businesses transform to better our world. We're proud to be a World Economic Forum (WEF) New Champion, and a B Corp-certified company in Singapore and Hong Kong, currently working towards certification across all other locations.

YOUR ROLE:

As the Head of DevSecOps, Cloud, and SRE, you will lead teams of consultants, driving both strategic and operational excellence in our technology department. Your role is pivotal in shaping our future technological landscape, especially in the realms of DevSecOps, Cloud, and Site Reliability Engineering, with an emerging focus on AI integration.

YOUR RESPONSIBILITIES:

Strategic Leadership:

• Develop and execute a dynamic technology strategy that aligns with the organization's growth, focusing on emerging trends and technologies. Be visionary in exploring emerging technologies that can be integrated in our delivery life cycle.

Team Unification and Development:

• Manage and nurture the talent within the DevSecOps & Cloud and SRE teams. Foster a culture of high performance and continuous skill development, ensuring our team remains market-relevant and excels in delivering quality services.

Collaboration and Alignment:

• Work closely with the CIO, CTO, Business Teams, Marketing, and the broader Management Team to ensure technology strategies are well-integrated with company-wide goals. Your role is crucial in harmonizing technological initiatives with business objectives.

External Representation:

• Act as a key ambassador for our company in external forums and events related to your domain of expertise. Your thought leadership will enhance our brand presence in the technology community.

Budget and Resource Management:

• Oversee budget and resource allocation for the DevSecOps & Cloud and SRE teams. Your decisions will directly impact the efficiency and effectiveness of our technology operations.

Innovation and R&D:

• Lead innovation and research and development initiatives. Your role involves exploring new areas and defining cutting-edge projects that prevent technological stagnation and promote growth.

WHO YOU ARE:

A creative individual with deep technological expertise, business acumen, and a software development background with at least 12-15 years in IT industry, with substantial experience in a leadership role within a high-growth tech environment. Familiarity with Agile methodologies is essential.

Technical Acumen:

• Expertise in Core Areas: You have an extensive understanding of DevSecOps, Cloud technologies, and SRE principles, with significant hands-on experience in multi-cloud environments (both private and public clouds). Your expertise encompasses distributed systems, cloud security, performance optimization, and cloud cost optimization.
• Design and Automation Skills: Proven experience in designing enterprise-grade, Cloud-native architectures and executing efficient CI/CD automations. Your approach should be focused on creating scalable and resilient systems.
• Tech Trend Tracker: A constant drive to explore new technologies in DevSecOps, Cloud, and SRE, aiming to enhance delivery cycles and boost operations and system reliability.

Leadership:

• Strong managerial skills, with a proven track record of scaling, building and leading high-performing teams (minimum 25 people). Ability to maintain a people-centric culture while driving outstanding performance.

Visionary Mindset:

• Demonstrated ability to stay ahead of technology trends and effectively integrate them into business strategies. High entrepreneurial spirit and ability to operate independently.

Communication and Representation:

• Excellent communication skills for both internal collaboration and external representation, where you can balance idealism and pragmatism. A history of effective participation in industry forums and events is a bonus point.

MORE ABOUT PALO IT:

As innovators, we're committed to helping businesses transform to better our world. On that same token, we’re also committed to transforming ourselves. There are massive implications for ESG in the tech sector and in the industries that we serve, and it is our goal to together build products, services and business models that provide both business value and positive impact. With 2025 as our horizon, we are taking action to meet the following objectives:

• Become a climate net-zero company
• Attain 50% of revenue from projects with a positive impact
• Train 100% of our workforce on impact
• Achieve B Corp certification across offices worldwide
• Continuously measure and improve employee happiness

Our clients (https://www.palo-it.com/en/case-study) are amongst the world's most successful companies. We innovate with both established Fortune 1000s, SMEs and start-ups who aim to make an impact, become global leaders and address the world's most complex challenges.

WHAT WE OFFER:

• Stimulating working environments
• Unique career path
• International mobility
• Internal R&D projects
• Knowledge sharing
• Personalized training

For more on our team culture and benefits in Singapore, check out our careers page (https://www.palo-it.com/en-sg/careers)

PALO IT Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Palo IT SG does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Palo-IT.

Your personal data will be processed for the purposes of managing Palo-IT’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.palo-it.com/en/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Description:

• Install and configure the relevant hardware and software for shops, office and distribution, including products procurement and routine checks
• Carry out IT function during stock take process
• Upload daily FTP sales
• Create and update user list and user address for intranet and the email system
• Liaise with network providers for the smooth operation in Singapore
• Support IT functions of online sales platforms
• Perform any other duties as assigned

Requirements:

• 1 year experience in IT Management
• A general knowledge of a wide scope of issues, IT strategy and IT architecture
• Commercially focused, well-organized and able to work effectively in a fast paced environment

We are actively seeking individuals who exude self-assurance and have a strong focus on delivering high-caliber performance to join our workforce. If you possess the ability to quickly grasp new information and have exceptional communication skills, you are an excellent match. This role provides flexibility in your work hours, enabling you to carry out your responsibilities from the comfort of your home.

Your responsibilities encompass

- Coordinating sales meetings with potential prospects
- Delivering company updates to our existing clients
- Managing administrative tasks in cooperation with our sales services.

Since this is a remote position with adjustable timing, it underscores the need for self-reliance and discipline.
The monthly salary range falls between $3,000 and $6,000. We require candidates to have "A" Level, diploma, or degree qualifications.

• Experience in managing BAU financials and tracking forcast and reporting of projects budget.
• Able to handle PMO work ; prepare detailed financial reports for management reporting
• Experience in financial and operations metrics preparion , preparing yearly budget for planning purpose
• Ability to work well under pressure and meet deadlines
• Analytical and logical thinker
• Strong interpersonal skills

Video Specialist - Hybrid (Financial Education)

• Salary range $2.8k - $4k
• 5 days, 10am - 6pm (3 days in office, 2 days WFH)
• Location: Eunos

Responsibilities

• Conceptualize, script, shoot, and edit engaging video content that aligns with the Marketing Team’s goals and target audience
• Maintain and operate video equipment, including cameras, microphones, lighting and accessories, ensuring optimal quality of video production
• Plan and execute shoots for a variety of video content including commercials, interviews, testimonials, behind-the-scenes, lifestyle, skits, etc.
• Work with the marketing team to develop the storyboard for video scripts before each shoot
• Create engaging short-form videos for YouTube Shorts / Reels / TikTok, filming with either a DSLR camera or phone camera, depending on the need
• Optimize videos for various social media platforms and formats
• Sort out footages and perform creative video editing (including cutting, trimming, adding effects, subtitling, colour correction and improving audio quality)
• Be in tune with latest video trends, techniques and keep conceptualising new video ideas
• Maintain an organised video library, including file management, tagging and archiving for easy retrieval and repurposing of video assets

Requirements

• Diploma or degree in Videography / Media Production / Film Production or relevant disciplines
• Minimum one year of relevant work experience
• Strong technical knowledge in videography / lighting / audio equipment
• Experience in growing a YouTube channel or other social channels
• Video animation / motion graphics
• Keen interest in financial markets, investing and trading

Chew Xing Shan Reg No: R22107044

The Supreme HR Advisory Pte Ltd EA No: 14C7279

WhatsApp: +65 83592812 [Shannon]

• Monday - Friday
• Farmer & Hunter role
• Remuneration to be discussed further, inclusive of basic salary and allowances

Roles

• Find and attract new customers.
• Plan and implement sales strategies to meet sales targets.
• Collaborate with various teams for integrated IT solutions.
• Manage the sales process from prospecting to closure.
• Build strong networks with decision-makers and influencers.
• Cultivate long-term, trustworthy relationships with customers.
• Collaborate effectively both internally and externally.
• Collect, track, and analyze data efficiently.
• Demonstrate adaptability and strong problem-solving skills.
• Possess excellent active listening skills.
• Handle additional tasks and projects as assigned by Reporting Manager or Management.

Requirements:

• Ideally, 1 to 2 years of experience in IT sales.
• Self-motivated individual.
• Strong oral and written communication skills.
• Thrives on customer interaction.
• Capable of building relationships with clients and colleagues.

Whatsapp- 93392324

email- [email protected]
EA License No: 18C9495EA Personnel No: R1874043EA Personnel Name: Lucas Chang