Who we are
Crédit Agricole Corporate and Investment Banking (CA-CIB) is the CIB arm of Crédit Agricole Group, world’s 11th largest bank by total assets.
Our Singapore center is one of the 3 main IT Hubs for CA-CIB's worldwidebusiness. We work daily with international branches located in 33 countries by:
- Envisioning and preparing the Bank’s futures information systems
- Partnering and supporting core banking flagships and transverse areas in their large scale development projects.
- Providing premium In-house Banking applications,
This unique positioning empowers us to bring our core banking business a sustainable competitive advantage on the market.
We seek innovative and agile people sharing our mindset to support ambitious and forthcoming technological challenges.
The Department and position
The department is responsible for development and maintenance of Capital Market applications used by worldwide users.
The DATA and Regulatory Reporting section within Capital Markets IT division is responsible for the delivery and monitoring of various Pre & Post Trade transactional reporting covering various regulations - MIFID, SFTR, EMIR, APAC regulatory bodies. The team is in charge of internal transactional exchanges to regulatory authorities, as well as quality control and remediation frameworks for regulatory data reported to external regulators in support of our business activities.
“Run the bank” is the first mission of IT department. It involves many front line IT professionals who understand the nature of business operations, timing of activities & data flowing through internal and external systems. They are continuously working with business users, infrastructure engineer and system managers.
The candidate will join the Singapore Capital Market Run the bank team in charge of running application for capital market from Front-Office (Murex, Apex, Orchestrade…), Back-Office (Summit, Calypso…) and Market data referential (Asset Control..), Market Risk applications (in-house application on big data technologies). The key responsibility will be Supporting the transaction regulatory reporting domain worldwide.
Main responsibilities
Application monitoring responsibilities
· Define and implement in coordination with the build team the needed application monitoring
· Supervise and monitor daily and monthly chains and handle user request by working closely with project, infrastructure and production teams
· Support overnight batches which take place during the Singapore Morning and early afternoon time to ensure that problems are swiftly analyzed and resolved to minimize down-time.
· Process and issue daily, weekly and monthly reporting on data quality of risk chain in which the activity is usually more intense on monthly run.
· Release management activities performed with an alignment to DevOps principles.
Incidents and Requests management (business users and others IT teams)
· Provide level 1 and level 2 application support to the business users (trader, risk manager, market risk monitoring operator, back-office and middle-office analyst, market data administrator,…)
· Analyze and manage incidents/problems/requests coming
Problem management and continuous improvement
· Prepare and maintain knowledge base for each of the application in the scope of the team in coordination with the build team and the ops team
· Collaborate with build team to assess the priority of the problem and follow-up the resolution, even contributing to the definition of long term solution.
· Provide non-functional requirement to the build team to implement monitoring as code whenever available.
The Support analyst should have a pro-active mindset in security, incident preventive measures, productivity and global improvement of the quality of service. Candidate should have a strong appetite in the capital market functional business.
The position requires autonomy and reliability in performing duties while maintaining close communication with rest of project/support team.
Qualifications and Profile
Candidates should have 8+ years’ experience in support activity.
· Candidates should have ITIL knowledge.
· Experience in Software development or Devops team.
· Should be able to do
o SLA & KPI management, client communication & interaction
o Predictive analysis, consulting, escalation management
o Risk analysis and project execution
· Appetite for continuous improvement, out of the box solution and automation mindset
· Strong knowledge in XML, SQL, PL/SQL, MQ Series, CFT and Control-M.
· Knowledge of monitoring solution (E.g ITRS Geneos)
- At least 3-year experience with Jenkins, GIT (GitLab)
- At least 1-year experience in Ansible
- Shell scripting, Perl Scripting (not mandatory)
- Unix Batch creation
Good to have
· Experience with Docker/Kurbernetes
· Experience with Liquibase or equivalent
· General banking and finance understanding and knowledge
· Understanding of trade life cycle, financial products (Treasury, FX, Bonds, Credit, IRD…)
· Exposure to Capital Market FO/BO system (E.g. Summit, Kondor+, Murex…)
Other Professional Skills and Mind-set
· Excellent written and verbal communication skills for both team mates and management
· Strong analytical and problem solving skills
· Proficient software development life cycle
· Appetite to follow technology trend and participate to communities
· Passion for sharing expertise and grow team members’s skills
· Interest in mentoring and guiding junior team members on the path of high quality deliverables.
· Ability to work well under pressure
· Autonomous, self-motivated and excellent team player
· Strong perseverance and diligence towards attaining goals and effective time management
Shift Timings:
Person may be requested to work in shifts as support is requiring 24/6 Support.
(00:00~9:00) (7:00 ~16:00) (15:00 ~1:00next day)
