Responsibilities

• Investigate production issues, respond based on production defect severity SLAs.
• Manage and respond to users on timely manner.
• Log incident ticket for production issues and user queries
• Follow up on defect and incident closure and meet incident closure KPI.
• Make sure system availability as per respective agreed SLA.
• Ensure daily start of day (SOD) and end of day (EOD) execution for supported applications complete successfully.
• Provide support for annual Disaster Recovery (DR) exercise for supported applications.
• Provide support to System Engineers on server level patches / upgrade as and when applicable.
• Knowledge with 3rd party monitoring tools like Control-M, Geneos, Splunk, SQL Monitor
• Knowledge with Market Data, and Genos monitoring setup and dashboard configuration
• Ensure application incident & task documentation is properly updated for each production release.
• Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail.
• Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using AS400/mainframe or Unix shell or DB scripts etc.
• Strong skills in AS400, Linux/Unix Shell scripting, MS SQL, Oracle, BMC Control-M Scheduler
• Good to have understanding and experience of ITIL methodology [service operation]

Requirements

• At least 3-5 years’ relevant experience preferably in a Application Support.
• Prior hand-on production support experience of OPEN Systems/AS4000
• Good support knowledge in either one of the retail or wholesale payment or customer information systems
• Willing to work in onsite shift-support model [24*7]
• Hands-on experience in writing AS400 and SQL queries and parsing logs for issue investigation
• Hands-on experience in writing shell scripts (UNIX) and optimize incidents investigation.
• Strong written, oral communication skills and able to manage user.
• Ability to easily adopt to any technology / environment.
• 2 or more years production support experience in bank or financial vendors across multiple technologies / platform
• Be able to work in fast pace and high-pressure working environment.
• Willingness to work across platforms – UNIX / SQL, AS/400 and Mainframe

Key Domain: UNIX / SQL, AS/400, Mainframe

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

Reporting to the Customer Service & Demand Planning Manager, the Customer Service Executive will be responsible for managing the order to cash process, building an effective customer relationship management and ensuring a strong collaboration with customers, 3PL, internal stake holders (Commercial / Finance / Marketing / Global Supply Chain) and UK supply chain to ensure timely delivery of goods and smooth operation.

Job Description:

• Execute Customer Order Management for APAC customers.
• Execute and manage order to cash (invoicing) transactions accurately and promptly.
• Coordinate and provide support to customers with 3PL and internal stakeholders (commercial / finance / marketing / global supply).
• Co-ordinate with business partners and customers to ensure on-time full delivery.
• Ensure smooth month-end financial reconciliation process on inventory and sales activity by the 1st working day of each month.
• Support business objectives; deliver high level service and performance.
• Ensure process execution is in compliant with audit and other regulatory requirements.
• Support cost reduction and/or process improvement initiatives.
• Support business reporting cycle.

Skills and Competencies:

• Min. Diploma or Degree in Business, Supply Chain, Logistics or equivalent.
• Customer order/supply chain management experience, preferably in Fast Moving Consumer Goods environment.
• Strong customer service focus with positive mindset.
• Strong analytical and organisational skills, coupled with good communication skills with the ability to work well with all levels.
• Ability to work under pressure and tight deadlines.
• Ability to work independently and yet collaborate and contribute as a team player.
• Fluent in English and Mandarin would be an added advantage.
• Proficient in MS Office/ SAP/ Incoterms/ Export documentation would be an added advantage.

Application will close on 12 January 2025. Only shortlisted candidates will be notified. Interested candidates, kindly specify your current and expected remuneration in your CV.

Reporting to the Assistant Manager, Grassroots & Women’s Football (or any other assigned Supervisor), the Executive, Grassroots & Women’s Football will provide administrative and operational support as part of football development initiatives of programmes and activities conducted by the Grassroots & Women’s Football Department as follows:

Duties & Responsibilities

· Administration of National Teams U-16, U-19 and “A” teams and Girl’s National Development Centres (NDC) – which includes correspondence to schools and employers, updating of players’ documents, travel arrangements, entry visa procedures, insurance, attendance records, allowances claims, registration of players and officials on AFCAS or other Confederations/Federations as necessary.

· Provide operational support to ensure proper documentation and record-keeping of all related activities, processes, and procedures in the key areas for compliance and transparency are adhered to.

· Handles administrative support in the efficient management of activities, programmes, events and other initiatives in the key areas of Grassroots & Women’s Football

· Handles the department’s procurement of equipment, apparel and other items to ensure the smooth delivery of Grassroots & Women’s Football development programmes.

· Assist the department in preparing reports for various events such as FAS Congress, FAS Women’s Football Committee meetings, AFC and FIFA women’s football reports, etc

· Coordinate with all FAS technical departments, including Women's Football, National Teams, Grassroots, and Coach Education, to ensure seamless interdepartmental collaboration and communication.

· Any other duties as assigned by the FAS Technical Director or the General Secretary.

Are you passionate about building relationships, uncovering opportunities, and driving growth? We are looking for a motivated Business Development Executive to join our team in Singapore!

Key Responsibilities

• Develop a deep understanding of sales processes and service offerings.
• Generate leads through cold calling, networking, and referrals.
• Engage with clients to understand their hiring needs, ensuring job orders are fulfilled and expectations are met.
• Conduct intelligent research to identify and build a strong pipeline of leads and opportunities.
• Nurture early-stage opportunities to develop a robust future sales pipeline.
• Maintain accurate records of lead and prospect activities to ensure effective lead management.
• Assist in creating business proposals, presentations, and materials for opportunities.

Requirements

• At least 3-5 years of experience in business development or sales.
• Possess a diploma or degree, preferably in business-related fields.
• Outgoing and energetic, you possess excellent interpersonal, communication, and negotiation skills, with the ability to build rapport with C-level executives on a global scale.
• Ambitious, passionate, and team-oriented, you are driven by an entrepreneurial spirit.

About Us
Salling Search is a young search, recruitment and headhunting agency based out of Singapore, primarily concentrating on the shipping and marine industry.

With a focus on mutual respect, honesty and hard work, Salling Search aims to become an established player in the Asian market.

Our intention is not to become the biggest but to become the best search, recruitment and headhunting company, and bring value and growth to our partners.

Job Scope:

• Play a crucial role in coordinating institution’s medical simulation education.
• Work closely with various departments to integrate different types of medical simulation into existing healthcare curricula.
• Assist to evaluate all simulation related programmes and to develop new courses and educational initiatives.
• Responsible for maintaining and troubleshooting of training and medical equipment.
• Perform programming, testing and applying educational scenarios in collaboration with faculty.
• Monitor medical aspects of training scenarios and adjust simulation equipment based on participants’ actions.
• Provide administrative support for workshop and department daily operations.
• Ad hoc duties as assigned.

Job Requirements:

• Bachelor’s Degree, preferably in Biomedical Engineering
• Strong interpersonal and organizational skills
• Proficient with MS Excel and PowerPoint
• Knowledge of medical terminology and human physiology will be an advantage

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button

**We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities**

“Jobstudio will not solicit any money, request to use your bank account for business or request you to transfer any monies to any parties, please be aware of scams impersonating Jobstudio and our employees, you may call our office directly at 64221390 for verification. we will not be liable for loss arising from scams.”

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Choong Yi Han

EA Personnel Reg No: R2196526

A Building & Facility Executive oversees all aspects of building facility functions and guarantees the safety, maintenance, and functionality of all facilities under the Company. Duties include running routine safety inspections, corresponding with contractors, planning maintenance work, maintaining records, and supervising the facility staff.

Job duties & responsibilities:

· Plan, organize, coordinate, and oversee operational processes of all Company facility areas assigned, including maintenance, safety and cleanliness

· Work within budgetary and compliance parameters to ensure upkeep of building facilities - Ensure legal compliance where needed

· Work closely and liaise with vendors, contractors, and suppliers to implement cost-effective, simpler, and faster ways of carrying out facility upkeep, development and maintenance

· Manage and attend to all feedback and service requests in a timely manner · Lead the technicians and manage vendor services to achieve the required professional standards in day-to-day operation

· Raise PO and certify job completion/delivery undertaken by contractors/vendors

· Manage and update online systems - Initiate B&F activities for dormitories to ensure compliance with regulations and Company facilities' policies

· Assume any other facilities-related duties assigned by the management

Essential Skills and Experience:

• A Diploma/Degree holder in Facilities Management, Building Services or related discipline and preferably with three (3) years of relevant experience directly related to the duties and responsibilities as specified
• Minimum 3 years of working experience in building & facilities management and is 'hands on' to ensure planning to execution success in building & facility initiatives undertaken
• Team player, results-oriented, self-motivated, and resourceful
• Possess good interpersonal, communication, and coordination skills
• Mandarin speaking to speak to Chinese workers and customers

Job Description:

We are seeking a dynamic E-Commerce Operations Executive to join our team. The ideal candidate will be responsible for leading our operations team and managing our e-commerce platform(s) to significantly elevate productivity and maximize customer satisfaction levels. This role provides an exciting opportunity to work in a fast-paced environment and contribute significantly to maintaining our strong reputable brand.

Key Responsibilities:

· Manage & lead the day-to-day operations of the e-commerce team, including order-fulfillment, quality check & control, stock picking, product listings, inventory management & customer returns

· Provide good customer service, after-sales service and handling of enquiries on our online store & marketplaces (Zalora, Shopee, Lazada etc)

· Manage the procurement of office supplies & packaging materials to ensure smooth operations

· Work closely with Management to achieve sales targets, cost budgets, productivity deliverables & plan/ execute any ad-hoc events or projects

Requirements:

· Thrives in a fast-paced environment

· Capable of working both independently & collaboratively within a team

· Strong analytical & problem-solving skills

· Strong communication and interpersonal skills

· Meticulous & Diligent

· Strive for Excellence Attitude

Be a part of our vibrant team as an Online Sales Executive!

If you're a sociable and talkative person who thrives on connecting with people, we want you to join our close-knit family.

We're a dynamic team of Sales Executives specializing in leather goods and restoration services right here in Singapore.

Are you the outgoing individual we're searching for? Do you have a knack for sales and customer service? If so, we've got an exciting opportunity waiting for you.

Imagine spending your days engaging with customers and sharing your passion for leather. Luxury leather items like bags and shoes will be your playground.

Your role will include:

• Assisting customers, whether through WhatsApp, email, or phone calls.

• Occasionally visiting customers at their homes for sales visits.

• Collaborating with the sales team to reach and exceed monthly sales goals.

Don't miss out on this chance to be part of something exceptional. If you're up for the challenge, apply now and embark on a journey that's not just a job, but a fulfilling adventure

• Assist with executing plans to meet the company’s operational objectives and ensure smooth daily operations at specialist clinics.
• Develop and execute marketing strategies to enhance brand image and increase awareness among target audiences and stakeholders
• Stay updated on current marketing trends and explore new business opportunities to promote the company’s products and services.
• Oversee external agencies and vendors to support various marketing campaigns, including SEO/SEM, digital ads, content marketing, email campaigns, events, and other promotional activities.
• Protect the company’s reputation through PR efforts and manage customer feedback across multiple platforms, including emails and Google reviews.
• Build and maintain strategic relationships with key stakeholders, including healthcare professionals, insurance partners, and third-party platforms, to generate leads and referrals.

Job Requirements:

• Singaporeans Only
• Min Diploma in Communication / Advertising / Marcom
• Min 3 years in similar job function.
• Knowledgeable in social media. Experienced in communications, PR, advertising , branding, event management
• Preferable to have basic business acumen & simple data mining skills.
• Prior experience in a non-profit organization .
• Good people skills. Team player and able to demonstrate leadership skills

Check out Aber Care Website for more details.

Interested applicants please email your detailed resume to [email protected]

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504|

Working Days & Hours: 5 days, 8am-5:30pm
Salary: Up to S$3,500
Location: Bukit Gombak

Responsibilities:

• Lead, support, and evaluate the performance of the accounts payable team.
• Validate data and process various types of vendor invoices and employee reimbursements.
• Oversee daily department operations to ensure accuracy and timely completion.
• Maintain detailed and accurate financial records and client information.
• Compile, analyze, and present financial reports to management and stakeholders.
• Establish and drive the achievement of departmental goals.
• Build and maintain positive relationships with team members, clients, and vendors.
• Ensure compliance with company policies, procedures, and controls, ensuring accuracy and efficiency.
• Develop standardized processes to enhance internal efficiency, including creating templates for company-wide use.

Requirements:

• Diploma or Bachelor’s degree in accounting, finance, management, or a related field.
• Strong communication and interpersonal skills.
• Proficiency in MS Excel; experience with SAP is an advantage.
• Strong planning and problem-solving abilities.
• Prior supervisory experience is an asset.

Back-End - SQL Server

Responsibilities

• Designing database tables

• Creating views, functions and stored procedures

• Writing optimized SQL queries for integration with other applications

• Creating task schedules for use in automation

• Creating SSIS projects for ETL (Extract, Transform, Load),

• Creating reports in SSRS

• Optimize and maintain legacy systems

• Modify databases according to requests and perform tests

• Monitoring and managing user enquiries and issues on the systems helpdesk

• Troubleshooting system issues

• Extraction of reports as per the business requirements

• Support existing systems

Requirements

• In-depth knowledge on SQL server 2016 or above

• Hands-On experience on writing stored procedures, performance tuning and troubleshooting

• Experience with Microsoft SQL Server Reporting Services (SSRS) , Integration services (SSIS)

• Familiarity working with .Net Framework, JavaScript, HTML

• Understanding of Agile methodologies

• Good troubleshooting and communication skills

• Attention to detail

• Degree in Computer Science, Engineering or a related field

Technical Support Chemist (Segregation)

Salary: $3,200 – $3,600

Working Hours: Monday to Friday (8am to 5pm)

Working Location: Tuas (Company Transport / Transport Allowance $120 if candidate possess own transport)

Job scope

• To supervise and support the functions of incoming waste segregation including bulk waste and loose waste as well as weighbridge.
• To constantly monitor improve the department performance.
• To conduct periodic review of existing workflows and procedures, and make recommendations for improvements and executing the improvement plans.
• To supervise and ensure the effectiveness and smoothness of waste unloading, segregation and distribution.
• Daily and regular inspection of the plant processes and monitor the working area 5S and TPM activities, safety and discipline at works, machineries and equipment conditions.
• Ensure incoming waste streams being checked properly for suitable treatment processes and current safe work procedures are suitable for handling by operation staff.
• As the core coordinator, lead and monitor the communication flow among internal departments on incoming waste discrepancy and revise related SOPs accordingly.
• To evaluate and develop new treatment methods and handling procedures for new and unknown wastes, and review of operation costs and regular update to management.
• To implement and supervise correct EHS practices within the department.
• To work with resale for arrangement of recovered products to minimize the storage.
• To prepare and analyse daily and monthly operation records/reports (e.g., cost, productivity, quality, nonconformance, etc) on plant processing and maintenance.
• And follow up necessary corrective actions and monitor consistently to relevant department staffs to follow up closely.
• Regular briefing / training to be conducted to department staffs for safety handling of high flammable solvent, MSDS, PPE requirement and risk assessment before operations.
• To activate emergency response team of operation and maintenance staffs and response to any in house spill and fire incident if in case of emergency.
• To liaise with EHS department to ensure fellow dept staff are upkeep with method of handling and emergency equipment usages in terms of spills and fire incident and to conduct regular practice and drill exercises with different scenarios to workers so that they are well familiar in emergency to response in time.
• To ensure all fellow staffs are well trained according to OJT program and ensure they can follow up SOPs and work safely.

Secondary responsibilities

• To undertake any other tasks assigned by the Management from time to time.
• As an ISO committee member, to develop and implement documents for operation procedures, such as SOP, RA and MOC, SWP and participate in auditing the various departments as an Internal Auditor

Requirements

• Degree in Engineering or Chemistry
• At least 2 years relevant experience

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Business Support Assistant

• Location: Woodlands
• Salary : $2500
• Working days: Monday - Friday (830am - 6pm)

Job Responsibilities

• Assist to develop and implement trade marketing strategies to drive sales achieve business objectives.
• Work closely with sales team and to follow through on execution of trade and in-store activities.
• Track and manage the brand marketing budget efficiently, including preparation of A&P Claims.
• Ensure timely execution of point-of-sale marketing materials, displays, and in-store promotions.
• Analyse market trends and competitor activities for growth opportunities.
• Monitor and measure the effectiveness of branding campaigns and initiatives, and provide recommendations for improvement
• Assist in the management and delivery of the assigned brand’s profitability.
• Prepare monthly reports as required.
• Collaborate with various departments and external stakeholders to facilitate smooth communication and coordination.
• Other ad-hoc job-related duties as assigned

Job Requirements

• With experience in brand activation within the consumer products industry is required, with prior experience in a trade marketing role often preferred.

WhatsApp: +65 9837 8400

Lim Jun Yao Reg No.: R1989028

The Supreme HR Advisory Pte Ltd EA No.: 14C7279

• Singapore Based (Tuas, Changi)
• 5 days | Monday - Friday (8am-5pm)
• Bachelor Degree or equivalent in Computer Science or related field; 1-2 years’ experience in Windows Desktop support.
• Career Progression Opportunities

Job Description

• Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.
• Facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.
• Desktop Support Engineer provides Break Fix, fault diagnosis and resolution.
• Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.

Position Responsibilities and Functions

• Provide first/second level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of Mac operating system, to support Apple pc users.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Qualifications and Skills

• Bachelor Degree or equivalent in Computer Science or related field.
• CompTIA A+, Microsoft Certified Professional (MCP) or better.
• 1-2 years’ experience in Windows Desktop support.
• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting and problem solving skills.
• Willing to work off-hours and weekends when required for projects or emergency support.

In addition the Band 1 Technician will mentor and assist Band 0 technicians in their work and provide support to Band 2 Technicians in resolving tickets.

Kylen Seah Reg No: R24124248

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Description:

The suitable candidate will join a team of engineers and operations specialists in the support of DBS’ enterprise privileged access management infrastructure and operations. He/She will be responsible for the end to end design, deployment, operations and development of the bank’s privileged access management framework, infrastructure and processes.

Key responsibilities

• Drive the automation and integration of privileged access management infrastructure to other systems to achieve straight through processing and reduce manual work.
• Provide on-going operations support including management reporting and operations dashboards relating to the governance oversight of privileged accounts and passwords.

Requirements

• 5+ years of CyberArk Experience: Demonstrated expertise in the deployment, configuration, management, and support of CyberArk infrastructure components. Proven ability to provide regional support and integrate CyberArk solutions via APIs. CyberArk certifications are preferred to validate knowledge and skills.
• Scripting and Reporting: Proficient in writing PowerShell scripts and SQL statements to develop comprehensive management reports focused on the usage and operational management of privileged accounts. This includes automating reporting processes and ensuring accurate data presentation for stakeholders.
• Data Visualization: Experienced with Grafana for creating data visualizations and dashboards, enabling real-time insights into access management and security posture. Skilled at translating complex data sets into understandable visual formats for better decision-making.
• Privileged Access Management: Strong understanding of enterprise privileged access management principles, encompassing risk management, compliance, governance, and control. Ability to develop and enforce policies that mitigate risks associated with privileged access.
• Audit Experience: Extensive experience in responding to audit queries and preparing detailed reports related to access management. Skilled in analyzing audit findings and implementing corrective actions to address compliance gaps. Proven ability to collaborate with internal and external auditors to ensure all necessary documentation is accurate and readily available.
• Remediation Expertise: Extensive experience in remediating CyberArk failed objects to ensure that auto-managed objects comply with security policies and standards. This includes troubleshooting and resolving issues to maintain operational integrity and compliance.
• Technical Platform Knowledge: In-depth knowledge of key operating systems and databases, including Windows, Unix, MSSQL, and MariaDB. Previous experience in administering these platforms enhances ability to manage and secure privileged accounts effectively.
• Banking Environment Experience: Familiarity with working in a banking or financial services environment, understanding the unique regulatory and security requirements involved. This background supports effective implementation of access management solutions tailored to industry standards.
• Educational Background: Bachelor’s degree in Computer Science, Information Systems, or Engineering (or a related field). Alternatively, a combination of relevant professional experience and CyberArk certifications is also acceptable, demonstrating a solid foundation in security practices.

Front Office Level 2 Application Support & Development

POSITION GENERAL DUTIES AND TASKS :
Qualifications, Skills, and Experience

Experience: 4-7 years

Proven experience in Level 2 application support within the financial services or trading technology space.
Expertise in front-office trading platforms and financial applications, such as ION, Bloomberg, MarkitWire, Fidessa, Front Arena, CME Brokertec, TradeWeb, and Trading Technologies.
Experience supporting a diverse range of financial products, including IR and CR Derivatives, TRS, Equities, Fixed Income, FX products.
Strong understanding of incident management processes, familiarity with ITSM tools (e.g., GLPI, ServiceNow, Remedy, JIRA) and the ability to resolve complex technical issues under pressure.


Technical Skills:

Advanced troubleshooting and diagnostic skills, particularly within trading platforms, market data feeds, and trade execution systems.
Development / implementation experience
Familiarity with ITSM tools (e.g., GLPI, ServiceNow, JIRA) for managing incidents, requests, and tracking progress.
Proficiency in Unix/Linux and Windows environments, including command-line tools and scripting for basic system administration.
Understanding of networking protocols and data feeds and how they interact with trading platforms.
Experience with SQL and the ability to query databases to investigate data-related issues.


Communication Skills:

Excellent verbal and written communication skills, with the ability to effectively communicate with traders, ensuring seamless communication across teams, all while working in a fast-paced, production-driven environment.
Ability to explain technical issues to non-technical stakeholders, providing clear instructions and updates.
Maintain composure and focus while working in high-pressure, fast-paced environments to ensure issues are resolved quickly and efficiently.


Problem-Solving Skills

Ability to think critically and solve complex problems, particularly in high-pressure situations.
Proactive approach to identifying and addressing potential issues before they impact the project.
Excellent attention to detail, ensuring tasks are completed accurately and thoroughly.


Personal Attributes:

Customer-focused with a passion for delivering excellent user support.
Self-motivated, with the ability to work independently and as part of a team.
Strong attention to detail and methodical approach to incident management.
Ability to multi-task and manage a high volume of incidents simultaneously. This role typically operates in a fast-paced, high-pressure environment within a financial institution or consultancy.

We are looking for a skilled and customer-focused Product Support Engineer fluent in both Japanese and English to join our team in Singapore. This role involves delivering exceptional product support for our global customer base, with a focus on the Japanese market. You will collaborate with diverse teams to ensure customer success and satisfaction while working with innovative SaaS solutions.

The Product Support Engineer is responsible for responding to customer issues across the Workiva platform. Their every day workload consists of providing technical and functional support to customers over the phone, chat or case management, this includes troubleshooting issues with customers, identifying problems, researching answers, and guiding the customer through corrective steps.They are responsible for owning the customer experience and improving our ability as a business to support their dynamic needs.

What You’ll Do

• Provide technical and functional expertise to customers through phone, chat, and ticket management
• Manage customer inquiries within expected time frames, escalating only when necessary
• Maintain professionalism and establish positive rapport with customers
• Troubleshoot customer issues using application knowledge, experience, and self-guided research
• Resolve customer issues independently or with minimal assistance
• Link, author, and edit content in Workiva’s knowledge base to enhance customer self-service resources
• Accurately capture ticket notes, document activities, and manage tickets for clarity and actionability

What You’ll Need

Minimum Qualifications

• Language Skills: Native or professional-level fluency in Japanese (both written and spoken) to communicate effectively with Workiva clients in Japan, along with a strong command of English
• Technical Expertise: Experience with SaaS products and familiarity with cloud technologies, APIs, and databases
• Customer Service: Proven experience in an enterprise customer-facing role, with excellent interpersonal and communication skills
• At least 2-3 years of experience in a Technical Helpdesk/Support environment
• Ability to multitask and manage changing priorities across various communication channels (email, phones, ticketing system)
• Bachelor’s degree or equivalent work experience
• Self-motivated and results-oriented, able to coach others to demonstrate similar characteristics
• Anticipate obstacles, establish timelines, and define service level agreements
• Enjoy troubleshooting, asking critical questions, and probing for information to facilitate problem-solving
• Represent the team in cross-functional meetings or projects, contributing to a positive team culture

Preferred Qualifications

• Experience with support tools like Zendesk, Jira, or similar platforms
• Technical aptitude, proficiency in Google Drive, Microsoft Office Suite, OneCloud
• Basic or intermediate experience in database support or network security support preferred

Travel Requirements & Working Conditions

• Varying and overtime hours may be required during peak seasons
• Up to 10% travel for regular customer meetings and events
• Reliable internet access required for any period of time working remotely and not in a Workiva office

Responsibilities

• Engage product owners to groom user stories

• Profile, cleanse and classify data

• Design and develop data pipeline that ingest data from various sources.

• Act as a software detective, providing a dynamic service identifying and solving issues within multiple components of critical business systems.

• Expected to perform independently and become an SME, actively participate in team discussions, and contribute in providing solutions to work-related problems.

• Develop innovative strategies to improve application support processes

• Collaborate with cross-functional teams to troubleshoot and resolve complex issues

Requirements

• Diploma or greater in Computer Science or related areas or equivalent practical experience

• Hand-on experience working on RDBMS, such as Oracle, DB2, MS SQL or PostgreSQL

• Database Design and Data Modelling (Logical and Physical)

• Experience in using ETL tools such as SAS DI, Informatica or Talend

• Experience with data streaming technologies like Kafka and Spark is a plus

• Experience with data visualisation such as Qlik, Tableau or Power BI is a plus

• Self-motivated and driven learner who is willing to share knowledge with the team

Licence no: 12C6060

Job scope:

• Organize/Support Webex Event
• High profile meeting support and monitoring
• Advance troubleshooting for application related issue
• Issue TAC and collecting of log
• Perform daily system health check
• Perform CR
• Preparation of report and material
• Chinese speaking (prefer but not compulsory, to support our regional markets)

Job Description

• Conduct workshops and lead discussions with customers for business requirements
• Perform feasibility study and fit/gap analysis on the requirements
• Liaise with subject matter experts/technical team for the design of solutions
• Perform system configuration and run the unit testing
• Able to coordinate and organize systems integration testing with external parties
• Coordinate and assist the customers during user acceptance testing.
• Coordinate and assist in the reporting of vulnerability assessment and penetration testing
• Work with technical team to resolve issue/bug fixes
• Conduct user training session
• Support UAT & PRD deployment
• Documentation of material required for deliverable (Functional Specification, Test Plan, Test Scripts, Training Material etc.)
• Assist in project management activities by supporting the Project Manager
• Mentor and guide new or junior colleagues
• Perform Ad hoc tasks not limited to the list of responsibilities mentioned above.

Requirements

• Preferably prior business analyst or consulting working experience
• Degree or Diploma in Computer Science, Information Systems, Information/Infocomm Technology, Computer or Electronics Engineering or related discipline.
• Experience in programming languages such as Java and .NET is preferred.
• 2 Years working experience.
• Excellent communication and collaboration skills to work with customers, internal teams and external vendors
• An ability to articulate and clearly communicate complex problems and solutions in a simple and logical manner
• Strong analytical, problem-solving skills and detail oriented
• Able to work independently and as part of a team

Responsibilities

• Support the Regional Cloud Infrastructure hosting all the Critical Regional Business Solutions.
• Support Cloud Consolidation and Integration to Common Cloud for the Region.
• Plan, Design and Setup adequate Infrastructure for Operation Companies (OPCOs) to connect to Global and Regional Solutions.
• Support various Regional IT Infra projects, with primarily focus on Infrastructure, Elimination of Legacy hosted Infra.
• Support SD-WAN and other Infra Initiatives for the Region.
• Work closely with Global / Regional / Country IT teams to implement & Support Global IT Security Initiatives
• Manage other duties as assigned for Automation of Patch Management (Using Manage Engine), for GSOC, implementing Multi-Factor Authentication (MFA), Zscaler, Rapid 7 (Vulnerability Management), Trend Micro EDR and Others.
• Supporting initiatives advised by Global Security Audit (GSA) teams, resulting in overall improvement of IT Security Posture for the region.
• Assist in Documentation of IT Section Policies.
• Regular PDCA and follow up with Countries, to ensure adherence for the above Initiatives.

Requirements & Qualifications

• Bachelor’s degree in IT or related field preferred
• Minimum 5 to 7 years In-Depth experience in Handling IT Infrastructure & IT Security.
• Business driven with a Strong understanding of Prevalent / Current IT infrastructure and IT Security Solutions.
• Infrastructure Management and IT Security Skills.
• Cloud Solution Skills with a must have experience to handle a regional Cloud Setup using AZURE.
• Understanding of relevant technology requirements required to handle the responsibilities mentioned above.
• Strong Project Management Skills.
• Proven strength in strategic and conceptual thinking and design, implementation, and execution of strategies.
• Strong problem-solving and Co-ordination skills.
• Strong Vendor Management Skills.
• Good verbal and written communication skills.
• Proficient in Microsoft O365 Tools (Word, Excel, PPT and Others)
• Business travelling may be required for this position.

Interested applicants, please Email , and look for

Jensen Fang Lifa

[email protected]

Recruit Express Pte Ltd

EA License No. 99C4599

EA Personnel Registration Number: R2197080

We regret that only shortlisted candidates will be contacted.

Our client is a well-established MNC, market leader in the IT industry. Due to their current expansion plan, they are looking for a Marketing Executive to join their team, in hopes of developing the current high performing team. They are located in the West.

Responsibilities:

• Organize and manage marketing events/activities such as workshops, training sessions, conferences, and industry expos.
• Develop and maintain event budgets, ensuring costs are effectively controlled.
• Collaborate with external vendors and partners to coordinate event logistics and partnerships.
• Oversee administrative tasks related to marketing campaigns and produce regular performance reports.
• All other ad-hoc duties as assigned.

Requirements:

• Minimum Diploma in IT / Cybersecurity or other related field of studies.
• Minimum 2 years’ relevant experience.
• Proficient in Photoshop and Illustrator.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

Our client in the private banking space is urgently hiring an experienced professional to join their team.

Officer, Client Due Diligence (6 months contract)

Responsibilities:

1. Reviews new client account opening, including documents, due diligence / KYC information, AML risk profile, call report
2. Perform blocking and unblocking of accounts
3. Perform Avaloq testing
4. Perform due diligence checks (including tax due diligence) against World-check and Factiva and public searches for account opening.
5. Undertakes projects and reporting

Requirements:

• Tertiary qualifications, ideally in business, accounting or law.
• Minimum 3-5 years relevant experience in a financial institution or securities firm, covering private banking or AML/KYC is a plus
• Good communication and writing skills in English
• Team Worker
• Strong analytical and evaluative skills and attention to details.
• Good computer skills in MS Excel, Word & Powerpoint

EA License No. 16S8296 • EA Personnel Registration No. R21102756

Job Responsibilities:

• Responsible for assisting with the organization and management of fundraising events and providing administrative support for fundraising campaigns.

• Involved in event planning, donor engagement, administrative tasks, and coordination with other teams.

• Support in creating and sending emails, letters, and other communications related to fundraising campaigns.

• Help track donations and ensure they are recorded accurately in the organization’s donor management system.

• Set and adhere to donation guidelines, manage fundraising protocols, and perform compliance screenings.

• Create and submit management reports on fundraising effectiveness and donation impact.

• Work closely with marketing team in creating promotional materials for fundraising campaigns, including brochures, flyers, and social media posts.

• Oversee members onboarding, renewals, and member communication to enhance their experience.

• Coordinate membership events, logistics for AGMs and EOGMs, and prepare related reports.

Job Requirements:

• Good communication and coordination skills

• Attentive to details

• Experience in donation/fundraising event management and planning

• Able to work in evenings / weekends to support fundraising / membership events.

Off-in-lieu will be provided

AngelineMah

Reg No: R2096146

One Vogue Pte Ltd

EA License: 19C9629

Location: Ang Mo Kio
Salary: Up to S$3,800
Working Days & Hours: Monday to Friday, 8:30am - 6:00pm

Key Responsibilities:

• Manage full sets of accounts, ensuring accuracy and timeliness.
• Handle day-to-day financial transactions, including accounts payable, accounts receivable, journal adjustments, and ensure adherence to service standards.
• Perform compliance checks on transactions to ensure alignment with relevant regulations.
• Prepare bank reconciliation statements and management reports regularly.
• Assist in audit exercises by preparing audit schedules and facilitating the audit process.
• Monitor and maintain service standards, continuously seeking areas for improvement.
• Provide feedback for SOP reviews and contribute to process enhancement.
• Handle statutory reporting requirements.
• Take on additional duties as assigned by the management.

Requirements:

• Diploma/Degree in Accountancy or equivalent professional qualifications.
• At least 2 years of experience in managing accounts for an organization with IPC status.
• Strong attention to detail, able to work independently with good problem-solving and analytical skills.
• Good understanding of FRS and Charity Accounting Standards.
• Proficiency in written and verbal communication.
• Competent in MS Word and Excel; experience with WorkDay ERP system is a plus.