Job Description:

• Contribute to IT initiatives for Antaes Asia clients
• Delivery of comprehensive business analysis to provide solutions for business needs.
• Work with the project team including product owner, senior developers, architects, BA’s to deliver business requirements and improve business processes and systems.
• Work closely with stakeholders to define requirement and various artifacts around application development or enhancement.
• Specification of business rules for regulatory reporting, business operations and transformations.
• Functional design and testing of solutions.
• Maintenance and promotion of best practices around the data dictionary of the bank.
• Interaction with developers to define implementation specs.
• Interaction with other IT teams to explain and communicate on Data services
• Assisting with the daily operations through scrum, Jira and Kanban, techniques.
• Contribute to the promotion of Antaes services on top of assistance provided to clients

Job Requirements:

• At least Bachelor’s Degree in Computer Science, Information Technology, Programming & Systems Analysis, Science (Computer Studies) or related fields
• At least 5 years of relevant experience
• Strong Communication to bring consensus on requirement.
• Strong functional knowledge of financial product & regulatory reporting
• Knowledge on the MIFID2/SFTR/EMIR / any APAC transaction regulatory reporting principles is desirable.
• Experience of capital market processes, e.g. Pricing, Sales/Trader workflow, etc
• Exposure to Microservices based architecture, Kibana, Collibra is a plus
• Strong problem solving skills with ability to think out of box.
• Excellent communications and proven documentation capabilities.
• Skilled in Data analysis using database queries (SQL/Oracle/Sybase),TSQL
• A knowledge of FPML & XML/XSLT/XPath would be an added advantage

• End user support
• Assist in Operating Systems Migration and related support.
• Support, troubleshooting, diagnosis of hardware and software problems.
• Handle all problems associated to End User Equipment and Software.
• Installation of software/application.
• Provide accurate and timely documentation in IT Service Management Tool.
• Closing all assigned and resolved Incidents; focus on ticket resolution within SLA.
• Synchronizing application settings to environment requirement.
• Relocation of computer devices and peripherals.
• Setting up of the end users profiles for applications.
• To guide, update and follow up to end users.

Job Requirements

• Diploma in Information Technology, Computer Engineering, Electronics or related field
• At least 1 year of relevant experience
• Knowledge in IT Hardware
• Monday to Friday (9am to 6.30pm) work near Raffles Place MRT
• Bank working enviroment
• Salary $2600 to $3000
• Start work immediately or within short notice

Interested applicants please send in your MS Word resume. Shortlisted candidates will be contacted very soon. Thank you.

Job Description

• To generate, maintain and further develop sales forecasts for allocated customers’ accounts.
• To develop a new customer base through cold-calling, relationship management and industry contacts to maintain strong account relationships with the customers.
• To work cross-organizationally to co-ordinate pre-sales, professional services and support resources to drive successful solutions for customers.
• To achieve sales quota through identifying and gaining business from customers or new prospects and ensuring customer’s satisfaction through the products and services provided.
• To have a good understanding of the IT Products Solution and Services.
• To participate in development of value propositions and to negotiate successfully to close sales.
• To report on customer activities and general market activities at weekly sales meeting review.
• Any other ad hoc duties assigned by the supervisors.

Job Requirement

• Minimum 2 to 3 sales experiences in the relevant IT industry.
• IT Product Solution knowledge in Information Technology.
• Strong presentation and negotiation influencing skill.
• Excellent communication skill in both written and oral.
• Track record of consistent sales quota achievement and must be results driven to achieve target.
• Possess the ability to understand business problems that the prospects are resolving and able to qualify sales opportunity.

Interested applicants, please email your resume to Andre Chua Jing Ming

Email: [email protected]

CEI Reg No: R1989053

EA Licence No: 99C4599

Recruit Express Pte Ltd

About the job

Your main responsibility is to set up and grow a profitable and sustainable Business Unit, over which you will have full

operational and strategic control.

You will be operating across four main areas daily:

Business and Strategy

• Coordinating your Business Unit

• Defining your Business Unit development strategy & monitoring its KPIs

• Diversifying the implementation of existing and new services

• Drafting a structured technical and financial business proposal and negotiating fees

• Planning, preparing and leading meetings with prospective clients

• Preparing and leading qualification meetings between clients and consultants in your Business Unit

• Planning regular project reviews and follow-up meetings, and ensuring project reports are delivered timely

Managing client relationships

• Monitoring client activities to anticipate

needs and win new projects

• Strengthening existing client partnerships

and developing new ones

Managing legal and contractual aspectswhen opening new client accounts

• Maintaining an outstanding relationshipwith Key Accounts

Financial management (‘profit center’)

• You will be responsible for your BusinessUnit P&L

• Providing advanced P&L analysis,identifying any issues and building anaction plan to optimise turnover andcontributive margin

• Managing invoicing

HR & Management

• Leading a team of managers andorganising weekly meetings

• Monitoring the career development ofeach member of your team

• Coordinating and taking an active part inthe recruitment of managers andconsultants

• Finding creative and adaptive solutionsfor consultants in between projects

• Improving current processes andsuggesting new initiatives

• Participating actively in theimplementation of Amaris ‘CompetencesCenters’

About you

We are looking for senior professionalswith an entrepreneurial spirit, who want topush themselves beyond their limits. Weneed highly ambitious self-starters seekingnew challenges:

• Bachelor’s degree above in Business,Engineering, or related majors

• Experience in Life Sciences and IT Sector

• Experience in E2E business managementlifecycle

• Interested in working in a demandingenvironment where excellence is the maindriver

• You have 2 to 5 years’ experience in Consulting Industry

You are good at managing andmaintaining relationship with internationalclients

• You have international experienceworking with European clients

• You have strong knowledge and passionin providing technology solutions

• Strong entrepreneurial spirit, keen senseof communication, strength of conviction,leadership, and ability to identify talentand to develop skills to adapt to the localeconomy

• Excellent written and spoken English,French is a strong plus

Key responsibilities:
1. Drive migration project end to end including datacentre setup and application migration tracking
2. Develop and manage project plans, timelines, budgets, identify and mitigate risks throughout the project lifecycle
3. Oversee procurement processes, maintain up-to-date RAID (Risks, Assumptions, Issues, Dependencies) logs, and ensure timely escalation of critical matters to appropriate management levels for swift resolution.
4. Lead and participate in Project Steering Committee (PSC) meetings, providing regular updates on project status, risks, and key decisions
5. Collaborate with external (Govtech, CSA, Vendors etc.) and Internal stakeholders to comply for governance processes

Qualifications:
1. Minimum 10 years of experience in Project management. With specialisation in managing large scale IT projects, preferably datacentre and cloud setup and migration
2. Certifications in Project management and experience in Agile methodologies
3. Sound knowledge in IT Infrastructure (Compute, Network, Storage & cyber security) to drive the projects
4. Experience in disaster recovery and business continuity
5. Knowledge of value stream mapping and process improvement techniques

• Provide presales support by solving technical business solutions for the client.
• Responsible for product demonstration, proposal writing, creating compliance table, training and product enablement.
• Develop working proficiency and obtain certifications on assigned products and technologies.
• Conduct hands-on POC independently and present vendor’s solution to partners and end-users.

Requirements:

• Diploma in Computer Studies or equivalent
• At least 2 years of presales experience in IT network and Cybersecurity domain.
• Good knowledge of security and networking infrastructure environment.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Job Responsibilities:

• Coordinate with government agencies on delivery matters
• Organize daily delivery schedules for in-house drivers
• Collaborate closely with the Sales and IT departments on after-sales issues
• Maintain asset inventory and data records accurately
• Coordinate client relocations and arrange transportation with the in-house driver team
• Schedule IT engineers for on-site cryptographic erasure and verification, followed by equipment collection from agencies
• Prepare and submit monthly reports for each tender
• Send reminder emails to agencies 3, 2, and 1 month prior to the lease expiry to facilitate equipment returns before the end-of-lease date
• Assist with any ad hoc tasks assigned by the Manager
• Manage incoming calls and email inquiries from corporate customers

Requirements:

• Minimum of a Diploma in Business Administration or a related field
• Strong communication skills and the ability to work independently
• Capable of thriving in a fast-paced environment
• Customer-focused and able to interact effectively with various stakeholders
• Enjoys engaging with people and building strong rapport
• Proficient in Microsoft Office applications

Job Summary:

We are seeking a seasoned Project Manager to lead strategic initiatives and foster strong partnerships with business stakeholders. This role is critical in aligning project objectives with business goals, enhancing user experiences, and ensuring the successful delivery of projects within a large-scale organization.

Mandatory Skill-set:

• A degree in Computer Science, Information Technology, or a related field;
• A minimum of 5 years of technical lead experience within a large organization;
• Proven experience managing software projects, with expertise in project planning, resource management, and stakeholder communication;
• Strong understanding of Agile methodologies (Scrum, Kanban, etc.) and tools such as Jira, Trello, or similar;
• Experienced to lead and oversee large scale migration / platform upgrade projects within the organization;
• Experience in contract negotiation and vendor management;
• Exceptional leadership and project management capabilities;
• Strong decision-making and problem-solving skills;
• Detail-oriented with the ability to manage multiple tasks effectively;
• Excellent verbal and written communication skills, enabling collaboration with stakeholders at all levels.

Desired Skill-set:

• PMP or Scrum Certified is a plus;
• Experience in change management .

Responsibilities:

• Project Manage, gather and understand the business objectives with multiple business stakeholders on projects;
• Manage the projects from end-to-end, quality, budgets and teams to completion;
• Build and lead cross-functional project teams while motivating and coaching team members to ensure project success;
• Lead technical design and architecture reviews for project related enhancements and investigations on system issues;
• Manage and communicate project status, progress, and risks to stakeholders, including senior management and project sponsors;
• Define project scope, objectives, and deliverables that align with organizational goals;
• Work with technical and functional teams, vendors, business stakeholders and delivery teams;
• Manage external service providers and vendors to ensure operational SLA is met;
• Provide proposals for internal teams on functional and technical scope, architecture, system integration, user experience and training;
• Formulate solution plans on gaps identified for the project;
• Keep abreast of regulatory/legislation changes that affects the compliance, procedures and processes;
• Support regulatory audit and review activities for projects;
• Work closely with IT Infrastructure and Cloud team to ensure systems are well supported by underlying infrastructure in an hybrid environment;
• Work closely with IT Governance to ensure all audit and compliance requirements in the project area are met.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

Position Summary:

Provide vital administrative and operational support to ensure the effective execution of IT-related projects, with a focus on investigative analysis. This role is ideal for individuals who are passionate about technology, have strong organizational and communication skills, and are eager to grow in the fields of IT and project management.

Responsibilities:

Assist in the following Project Coordination activities

• Cordinate project activities, ensuring timelines and objectives are met.
• Develop and review investigative case project plans in collaboration with the supervisor.
• Conduct open-source research through both open and subscribed databases, as well as social media platforms, to gather relevant and actionable data for investigative analysis.
• Extract key information and insights from investigative reports and intelligence products, transforming findings into actionable reports.
• Review all submitted analysis and investigative reports for accuracy, completeness, and professional quality.
• Ensure all project activities comply with client contract requirements and necessary measurements.
• Organize and coordinate project meetings, prepare agendas, and take detailed minutes.
• Perform other duties as assigned to support project success.

Job requirement:

• A Polytechnic Diploma in Information Technology, Computer Science, or a related field.
• Basic knowledge of IT systems, hardware, and software troubleshooting.
• Familiarity with operating systems (Windows, Linux, macOS) and network basics.
• Strong analytical and investigative skills to identify, assess, and resolve issues.
• Ability to collect and analyse data, identifying trends and patterns.
• Attention to detail and methodical approach to problem-solving.
• Good communication skills to report findings and collaborate with teams.
• Basic knowledge of security protocols and practices is an advantage.
• Self-motivated and able to work independently with minimal supervision.

Role & Responsibilities:

• IT project management which includes:developing project plans according to business requirements
  identifying risks and implement mitigation/ solutions
  ensuring projects progress to meet agreed schedules and costs
  plan and conduct UAT to ensure quality of project deliverables
  
• Identify, prepare, and curate data sets suitable for training and validating generative AI models.
• Monitor and evaluate the performance of generative AI solutions, track key metrics, and identify areas for continuous improvement.
• Stay up-to-date with the latest generative AI technologies, trends, and best practices.
• Manages the implementation and adoption of new technology solutions, driving successful integration with existing systems and processes.
• Communicate effectively with stakeholders at all levels of the organization to ensure project progress and milestones are achieved.
• Provide technical pre-sales support, including participating in client meetings, preparing technical proposals, and presenting solutions to clients.
• Perform or oversee system patches, security upgrades and routine maintenance to minimize downtime and protect against IT security threats.
• Conduct IT audits on system administration, operations and processes, and to propose as well as deliver solutions based on the audits.

Requirements:

• Minimum Bachelor's Degree in Information Technology/Computer Science or related discipline
• At least 1-2 years of proven experience in prompt engineering or a related role in the Generative AI technologies/ model
• Able to define and articulate business needs and translate them into clear requirements for generative AI solutions
• Strong analytical skills to interpret data generated by Generative AI models and derive meaningful insights.
• Effective communication abilities and a rapid grasp of business requirements
• Understanding of Agile software development practices is an advantage

Familiarity in software development projects involving PHP, React and .NET is an advantage

Job Responsibilities:

· Manage IT, Information Security policies and other supporting documents according to applicable regulations (MAS guideline/notices, HO policy and etc.).

· Liaise and manage of contract and documents from related service providers such as telephone line, internet

line, security system, Server room maintenance and other electrical equipment (Eg. PC, Printer and etc.).

· Manage IT asset inventory (purchase, register, disposal and etc.).

· Manage user accounts and permissions in order to keep it securely.

· Manage access of security system such as CCTV and Alarm system.

· Manage hardware and software installation, configuration, and maintenance. (Server, firewall, PC, router and etc.)

· Manager system vulnerability to ensure firm governance of IT system.

· Support Business Continuity Management.

· Audit response (TRM, Head Office and etc.

· Provide assistance and support for IT-related inquiries from employees and management.

· Fulfill any other duties as assigned by senior management.

Job Requirements:

· Min 3 years of experience in related filed (Software engineering, Computer science and any other related field).

· Recognized Bachelor’s or Master’s Degree in Software engineering, Computer science and any other related field.

· Proficient with relevant technical skill and knowledge and strong interpersonal skills for collaboration and/or challenge as appropriate.

· Solid analytical thinking and project management skills with ability to work autonomously and adapt to shifting priorities.

· Detail-oriented, organized, adaptable, able to multi-task and work under pressure.

Our client is a well-established MNC, market leader in the IT industry. Due to their current expansion plan, they are looking for a Presales Consultant to join their team, in hopes of developing the current high performing team. They are located in the West.

Responsibilities:

• Deliver pre-sales technical assistance for specific products to both customers and partners.
• Collaborate closely with the Sales team to develop and position solutions for market readiness and customer proposals.
• Analyze customer IT and business needs.
• Conduct/Provide cybersecurity strategic solution selling, product demonstrations, showcase cybersecurity solutions, and Proof of Concept (PoC).
• Work with solution vendors to develop business proposals, and respond to RFI/RFP requirements.
• Conduct in-house lab tests to validate proof-of-concept setups, network designs, and deployments for new products and features.
• Stay current on competitive solutions, products, and services in the market.
• Offer regular updates on new product developments to internal sales teams.
• All other adhoc duties as assigned.

Requirements:

• Minimum diploma in IT / Cybersecurity or other related field of studies.
• Minimum 1 years’ relevant experience.
• Knowledge on Security Service Edge product is a bonus.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

Responsibilities:

• Partners product team to adapt and develop the existing solution platform to the needs of the market.
• Serve as the trusted data and analytics consultant to the market.
• Project Manager of the engagement.
• Gather business requirements and translates that into analytics requirements.
• Individual contributor and expected to manage third-party contractors or external analytics partners.

Requirements:

• Master or Bachelor's Degree in Research, Economics/Mathematics, Business Studies, Engineering.
• Minimum relevant experience of 7 years preferred.
• Strong track record of working.
• Passion for empirical research and for answering hard questions with data.
• Expert knowledge of an analysis tool such as Microsoft and Word
• Ability to apply an agile analytic approach that allows for results at varying levels of precision.
• Ability to communicate complex quantitative insights in a precise, and actionable manner.
• Manage accounts by Implementing self-help to allow downstream users to self-service questions.
• Partner with Control, Analyst & Vendor to implement process to keep accounts.
• Can-do attitude with a keen-to-learn mindset. Self-starter with excellent attention to details.
• Knowledge of Market Data vendors and products, and how they are used within business.
• Business Analysis experience

Requirements:

• Minimally Five (5) years hands-on experience in administration of On-Premise Servers and Cloud Operations (AWS and Azure).
• Working experience with IAM, ECS and EKS in AWS/Azure
• Working experience with Route Tables, NACL, Security Groups, NSG
• With DevOps experience e.g. CI/CD pipeline building and management
• Very good working experience with Terraform using Ship/Hats
• Good working experience with Linux and Windows platform
• Good working experience with Microsoft Hyper-V, VMWare ESXi’s & vCenter, Nutanix, Azure and AWS experience
• Very proficient with Windows Operating Systems 2012/2016/2019/2022 Server
• Very proficient in Active Directory, DHCP, DNS, Group Policy, IIS, SCCM, WSUS, Windows Cluster
• Preferably experience in Commvault/Netbackup Veritas Backup Products
• Preferably experience in TrendMicro/Symantec Anti-virus products
• Exposure with cloud automation tools such as Terraform, Chef etc
• Knowledge with storage products is an advantage
• Able to manage daily support tasks to meet stringent SLA requirements
• Regular 8x5 support (shift rotation but no graveyard), required to be on standby for 7x24 support.
• Expected to work during off-peak hours on system activities
• Basic understanding of Linux OS and willing to be cross trained in Linux/Unix environment
• Basic Networking knowledge is a plus
• Preferably certified in RHEL, Microsoft Certified Systems Engineer (MCSE), Microsoft Certified Systems Administrator (MCSA), ITIL or equivalent.
• AWS SysOps Certified or Azure Administrator Certified is a must

Responsibilities:

• Install and configure software and hardware
• Manage servers and other related technology tools
• Set up accounts and servers
• Monitor performance and maintain systems according to requirements
• Work with users and vendors to take timely and appropriate steps to resolve and troubleshoot issues impacting service levels and conduct root cause analysis
• Ensure security through access controls, backups and hosts firewalls
• Ensure patching is done monthly and systems are upgraded with new releases and models
• Ensure systems always comply with security policies, including vulnerability assessment, patching, and hardening.
• Respond promptly to Incidents and SRs
• Generate and Review Accounts monthly or as per required
• Researching and recommending new approaches to improve the computer system.
• Providing technical support when requested within and after office hours
• Develop expertise to train staff on new technologies
• Build an internal technical documentation, manuals and IT policies

To apply, simply click the "Apply" button or send your updated profile to [email protected]

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is expanding and actively seeking talented individuals. We encourage applicants to follow Percept Solutions on LinkedIn at https://www.linkedin.com/company/percept-solutions/to stay informed about new opportunities and events.

• Provide presales support by solving technical business solutions for the client.
• Responsible for product demonstration, proposal writing, creating compliance table, training and product enablement.
• Develop working proficiency and obtain certifications on assigned products and technologies.
• Conduct hands-on POC independently and present vendor’s solution to partners and end-users.

Requirements:

• Diploma in Computer Studies or equivalent
• At least 2 years of presales experience in IT network and Cybersecurity domain.
• Good knowledge of security and networking infrastructure environment.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Responsibilities:

• Strategize and plan IT infrastructure and networking solutions.
• Set up and configure routers, switches, firewalls, servers, and other network devices.
• Manage and maintain IT infrastructure to ensure high availability of company systems, infrastructure, and services.
• Serve as a subject matter expert in the design, deployment, operation, and management of virtualization platforms, network infrastructure, and security.
• Proactively monitor, perform preventive maintenance, and respond to system issues and faults, resolving them in a timely manner.
• Responsible for capacity planning, asset planning, and performance analysis.
• Liaise with and manage 3rd party vendors/suppliers to ensure fulfillment of contractual obligations, including price negotiations and defining scope of work.
• Support the rollout of company-wide ICT infrastructure and services initiatives, including audits.
• Implement backup and disaster recovery plans to ensure network resilience in case of failures.
• Maintain and develop proper documentation of IT inventory, infrastructure policies, and procedures.
• Manage IT policies and procedures to ensure compliance.
• Participate in projects and budget planning activities.
• Perform other ad-hoc duties as assigned.

Requirement

• Diploma/Degree in IT or any relevant field.
• Minimum 5 years of IT infrastructure experience or equivalent.
• Prior experience in network technologies, including TCP/IP, DNS, DHCP, VPNs, and various network hardware would be an added advantaged.

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only shortlisted candidates will be notified.

For information on our Career Conversion Programme, join our Telegram channel @ https://t.me/elitezCCP

Registration No.: R1101084

EA License No.: 20C0426 (Elitez & Associates)

Responsibilities:

• Develop and maintain project dashboard to ensure objectives and timelines are met.
• Work closely with and support work stream and project leads to manage interdependencies, clear roadblocks and balance competing demands, where required.
• Co-ordinate with work stream and project leads to report and document on the progress and status of the various projects.
• Ensure prompt response to matters arising and escalate issues on a timely manner.
• Prepare reports, documents and presentations and ensure that work is produced with accuracy and within timeline.
• Support the team with BAU support of Epic changes and Medical Device Integration.
• Participate in any duty as assigned by the Head of Department.

Requirements:

• Degree holder in Computer Science / Information Technology or equivalent
• Possessing at least 1 year of project management experience. Prior experience in healthcare industry, business analysis, project coordination, communications or change management are added advantages.
• Proficient in Office Productivity software suite; especially on Microsoft Excel
• Ability to work collaboratively with diverse groups and different levels of stakeholders
• Certified in Project Management (PMP) would be an advantage

To apply, please visit www.gmprecruit.com and search for Job Reference: 24975

To learn more about this opportunity, please contact Yingying at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239

Responsibilities

• Collaborate with internal teams to produce quality applications

• Write clean, scalable code using .NET programming languages

• Test and deploy applications and systems

• Revise, update, refactor and debug code

• Improve existing software

• Develop documentation throughout the software development life cycle (SDLC)

• Provide technical support

Requirements

• Knowledge with the ASP.NET framework, SQL Server and design/architectural patterns (e.g. Model-View-Controller (MVC))

• In-depth knowledge of at least one of the .NET languages (e.g. C#, Visual Basic .NET) and HTML5/CSS3

• Familiarity with architecture styles/APIs (REST, RPC)

• Understanding of Agile methodologies

• Good troubleshooting and communication skills

• Attention to detail

• Degree in Computer Science, Engineering or a related field

Netpoleon Solutions is a well-established IT Network Security solutions provider and the Asia arm subsidiary of Macnica Inc – a Global Company with trillion-yen revenue.

Netpoleon Solutions has offices in Singapore, Malaysia, Indonesia, Philippines, Thailand, Vietnam, Myanmar, India, Australia and New Zealand, with its parent Company based in Japan.

We are now inviting individuals to join the Singapore office. Candidates should ensure efficient operations, fosters team growth, and contributes to overall customer satisfaction and loyalty. If you have these qualities, you will embark on an exciting career together with us to pursue our strategic expansion.

Job Description:

A Technical Support Manager plays a crucial role in overseeing and managing the technical support team to ensure high-quality service delivery.

Primary Functions:

Team Leadership and Management

• Supervise and mentor the technical support team to maintain productivity and morale.
• Conduct regular training sessions to ensure the team is up-to-date with the latest technologies and support protocols.
• Set clear goals, objectives, and performance expectations for team members.
• Handle recruitment, onboarding, and performance evaluations of team members.

Customer Support

• Oversee the resolution of customer issues and ensure a high level of customer satisfaction.
• Act as the point of escalation for complex or unresolved technical issues.
• Monitor customer feedback and take proactive steps to address recurring issues or dissatisfaction.
• Develop customer support strategies to improve service levels.

Operational Oversight

• Develop and maintain Standard Operating Procedures (SOPs) for technical support processes.
• Ensure the team meets Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Implement tools and systems for ticket management, reporting, and communication.
• Analyse support trends to optimize workflows and improve efficiency.

Technical Expertise

• Maintain a strong understanding of the company’s products, services, and technologies.
• Provide guidance to the support team on technical troubleshooting and problem-solving.
• Collaborate with product and engineering teams to address recurring technical challenges.
• Stay updated with industry trends and incorporate relevant practices into the support process.

Communication and Collaboration

• Serve as a liaison between the support team and other departments, such as sales, marketing, and product development.
• Provide regular updates and reports to senior management on team performance, customer satisfaction, and operational challenges.
• Coordinate with external vendors or partners to resolve third-party issues impacting customers.
• Clear verbal and written communication for resolving customer issues, team collaboration, and presenting insights to stakeholders.
• Ability to explain technical concepts to non-technical audiences.

Strategic Planning

• Plan and implement strategies for scaling support operations in line with business growth.
• Budget and allocate resources effectively to meet current and future support demands.
• Develop and implement customer service policies that align with company goals.

Risk Management

• Identify potential risks in the support process and develop mitigation strategies.
• Ensure compliance with regulatory standards and data protection laws, if applicable.

Metrics and Reporting

• Monitor support metrics like first-response time, resolution time, customer satisfaction score (CSAT), Net Promoter Score (NPS), etc.
• Use data-driven insights to make decisions and improve support processes.

Requirements:

• Minimum of 5 years of experience in technical support, customer service, or IT management roles.
• Hands-on troubleshooting in software, hardware, networking, or systems.
• Proficiency in Operating Systems (Windows, Linux, macOS), Networking Concepts (DNS, DHCP, firewalls, VPNs), Cloud Platforms (AWS, Azure, Google Cloud), and Application Support tools (e.g., ticketing systems, monitoring tools).
• Proficiency in Helpdesk Tools (e.g., Zendesk, Freshdesk), CRM Platforms (e.g., Salesforce), and Monitoring Tools (e.g., Nagios, SolarWinds, Datadog).
• Familiarity with ITIL frameworks or similar methodologies.
• Degree in Cybersecurity / Computer Science / Information Technology / IT Engineering / Business Administration.
• Certification in CompTIA A+, Azure Administrator, AWS Solutions Architect, CCNA, ITIL Foundation, ScrumMaster, or Six Sigma will be considered an added advantage.
• Goal setting, performance monitoring, and feedback delivery.
• Strong organizational, project management, and strategic planning abilities.
• Conflict resolution and adaptability in fast-paced environments.
• Expertise in troubleshooting and diagnosing issues accurately.
• Commitment to high-quality service and satisfaction.
• Handling escalations and maintaining professionalism.

Other Information:

• Working hours: 9am to 6pm, Monday to Friday*
• Salary will commensurate with qualifications and experiences
• 13th month bonus AWS / Variable bonus

*After office work may be required due to the nature of IT/IT-networking job scope

Interested candidates, please apply via the “Apply Now” button below.

We regret that only shortlisted candidates will be notified.

Location: 50 Gul road

Job Description & Requirements

Role:Applications Support

• Application Support: Provide first and second level technical support to end-users of the projects’ applications, troubleshooting and resolving issues in a timely manner.
• Incident management: Monitor and manage the application support queue, ensuring that issues are logged, triaged, and resolved within the defined SLAs.
• Root Cause Analysis: Perform root cause analysis on application issues, identifying the underlying cause and proposing solutions to prevent recurrence.
• Release Management: Participate in the deployment of new application releases, ensuring that they are properly tested and deployed in accordance with the change management processes.
• Maintenance: Work with the vendors team to ensure that applications are properly maintained and updated to meet changing business requirements.
• Documentation: Create and maintain documentation related to the applications, including standard operating procedures, and troubleshooting guides.
• Collaboration: Work with other IT teams, such as infrastructure, database, and security, to ensure that applications are properly integrated and secured.
• Process Improvement: Identify areas for process improvement within the application support function, proposing and implementing changes to improve efficiency and effectiveness.
• Training: Provide training to end-users and other IT staff on the use and maintenance of the applications.

Requirements:

• Strong analytical and problem-solving skills
• Possess positive work attitude, self-motivated in a highly demanding environment
• Excellent communication skills
• Able to work collaboratively with a diverse group of stakeholders
• Experience with application support tools and technologies
• Good understanding of software development and maintenance processes

Company’s Profile (PM)

As a security solutions provider has been established for more than 25 years, they have garnered a strong reputation in the industry. They specialize in delivering comprehensive turn-key security systems, from design and integration to maintenance and support and serve clients in government, trade and commercial sectors. They are now looking for a skilled Project Managers to join their expanding team!

Location: Tampines

Working hours: Monday to Friday, Standard Office Hours

Our Project Managers are responsible for full IT and engineering project delivery life-cycle which includes contract negotiations, risk management, financial budgeting and cost management, project scheduling and tracking, scope management, resource planning, project reporting and stakeholders management.

Responsibilities:

• Accomplish strategic objectives by overseeing multiple project activities
• Manage IT and engineering project delivery life-cycle within scope, schedule and budget and standards within regulations and compliance.
• Responsible for all stages of full turnkey project deliveries covering requirements gathering and analysis, design, systems / software development, construction, delivery, integration, systems / data migration, testing, commissioning and maintenance services
• Map out overall project management plan and ensure that the roles and responsibilities, objectives, commitment, deliverables, schedule, critical path and risks are defined and communicated to stakeholders
• Manage project budget and costs with the objective to maximize revenue and margin achievements
• Establish risk management plan to identify and review potential risks and mitigation actions
• Manage changes in project delivery with proper impact analysis, resolutions and contingencies plan.
• Build a high performance delivery team, and provide effective leadership to the team members
• Maintain a pro-active and responsive relationship with all stakeholders, both internal management and customers, to provide regular and accurate progress updates, problem reporting, escalation and resolution processes
• Participate in pre-sales activities & work with solution team to develop the Request for Proposals (RFP)

Requirements:

• Min. Degree in IT / Computer Science / Engineering, or equivalent
• Possess Project Management certifications (e.g. PMP, CITPM)
• Min. 4-5 years’ experience in managing large-scale multi-million dollar IT and engineering integration projects and cross-functional delivery teams
• Good knowledge on large-scale management of multi-service line teams, with strong service delivery, client relations, planning, scheduling, budgeting, financial management, resource management, quality assurance and situational negotiations
• Knowledge of security requirements and implications relating to government security standards would be advantageous

Your recruiter for this job: WhatsApp Celine @ 6421 4966 for a quicker response.

Connect with me on LinkedIn: www.linkedin.com/in/your-recruiter-celine-chan

Celine Chan | R21103433

Talentsis Pte Ltd | EA No: 20C0312

Position Overview
We are looking for an experienced and detail-oriented IT Procurement Operations Senior Manager with expertise in managing procurement systems to join our operations team. This role is responsible for overseeing procurement operations, managing vendor and stakeholder relationships, and optimizing the use of digital procurement tools to enhance purchasing efficiency.

Role & Responsibilities

• Manage the complete procurement lifecycle, including sourcing, evaluation, contracting, and vendor management
• Leverage procurement systems to create purchase orders, manage contracts, and track procurement activities effectively
• Work closely with cross-functional teams to ensure procurement processes align with organizational goals
• Negotiate terms and pricing with suppliers to secure optimal agreements and achieve cost efficiencies
• Monitor vendor performance and implement corrective measures to maintain service quality and performance standards
• Establish and nurture relationships with key suppliers to encourage collaboration and support continuous improvement efforts
• Analyze procurement data regularly to identify trends, cost-saving opportunities, and process enhancements.
• Provide guidance and support to internal stakeholders regarding procurement policies, procedures, and best practices
• Stay updated on industry developments, market trends, and regulatory changes related to procurement and supply chain management

Requirements

• A bachelor’s degree in supply chain, business administration, IT, engineering, or a related field
• A minimum of 8–10 years of experience in procurement
• Familiarity with IT procurement and experience in formulating and reviewing procurement policies is advantageous
• Proficiency in procurement system management, particularly in handling purchase-to-order, source-to-contract management, and supplier collaboration tools
• Strong negotiation skills with a proven ability to drive cost reduction initiatives
• Excellent communication and interpersonal skills to engage effectively with internal and external stakeholders

Responsibilities:

• Ensure that all projects are delivered on time, within scope, and within budget.
• Assist in defining project scope and objectives, involving all relevant stakeholders, while ensuring technical feasibility.
• Ensure resource availability and appropriate allocation.
• Develop detailed project plans to monitor and track progress.
• Manage changes to project scope, schedule, and costs using approved verification techniques.
• Measure project performance using relevant tools and methodologies.
• Report and escalate issues to management as required.
• Manage relationships with clients and stakeholders effectively.
• Identify and manage project risks, including those related to schedule, cost, and performance.
• Track project milestones to ensure successful completion of short- and long-term goals.
• Continuously develop and exercise leadership skills.

Requirements:

• Bachelor's degree in Data Science, Computer Science, Engineering, or related disciplines.
• At least 8 years of proven experience in project management and leading project teams.
• Experience across all stages of the project lifecycle, including planning, requirements gathering, design, testing, rollout, and transition to operations.
• Strong background in managing information systems projects.
• Solid understanding of data analytics concepts and ethical artificial intelligence.
• Experience delivering projects for the defense sector is an advantage.
• PMP or CITPM certification is a plus.

Only shortlisted candidates will be notified.

Please email a copy of your detailed resume to [email protected] for immediate processing.

(EA Reg No: 20C0312)

We are seeking a seasoned Assistant Director to join our dynamic team. The ideal candidate will be responsible for overseeing the successful execution of various IT projects, from conception to completion. As a AD, you will play a pivotal role in developing project plans, ensuring adherence to timelines, budgets, and quality standards, and resolving any issues that may arise during implementation.

Key Responsibilities:

• Develop comprehensive project plans, including detailed activities and resource allocation.
• Review project plans to establish time frames, budgets, and procedural guidelines for project completion.
• Drive project execution to meet schedules, budgets, manpower allocations, and technical quality targets.
• Collaborate with users, technical staff, and management to identify and resolve issues associated with project implementation.
• Provide leadership and guidance to project team members, ensuring alignment with project objectives and priorities.
• Monitor project progress, identify potential risks or obstacles, and implement mitigation strategies as needed.
• Communicate project status, milestones, and deliverables to stakeholders and senior management.
• Foster a collaborative team environment, encouraging innovation, creativity, and continuous improvement.
• Ensure compliance with company policies, procedures, and industry best practices.

Qualifications:

• Bachelor's degree in Computer Science, Computer Engineering, or related field.
• Proven track record in project management, with experience leading small to mid-scale IT projects.
• Strong understanding of project management methodologies, tools, and techniques.
• Excellent interpersonal, communication, and leadership skills.
• Ability to multitask, prioritize tasks, and work effectively under pressure.
• Proficiency in project management software and tools.
• Certification in project management (e.g., PMP, PRINCE2) is a plus.

If you are a results-driven IT professional with a passion for leading successful projects and delivering innovative solutions, we encourage you to apply for this exciting opportunity. Join us and be part of a dynamic team that is shaping the future of technology.

Please click "Apply Now" should you be interested to proceed with the job application.

Only shortlisted candidates will be responded to, if you do not receive a response within 14 days, please accept this as a notification that you have not been shortlisted.

EA Licence No: 11C5502
EAP Registration No: R1876670

[Job ID: 824485]

Responsibilities:

• Lead the end-to-end execution of the GDC migration project, including the setup of data centers and tracking of application migration progress.
• Develop, manage, and monitor project plans, timelines, and budgets, while identifying and addressing risks throughout the project lifecycle.
• Supervise procurement activities, maintain current RAID (Risks, Assumptions, Issues, Dependencies) logs, and ensure timely escalation of critical issues to relevant management levels for quick resolution.
• Lead and actively participate in Project Steering Committee (PSC) meetings, providing regular updates on project status, risks, and important decisions.
• Collaborate with external stakeholders (e.g., Govtech, CSA, vendors) and internal teams to ensure compliance with governance processes.
• Undertake any other ad-hoc responsibilities as assigned

Requirements:

• At least 10 years of experience in project management, with a focus on large-scale IT projects, preferably involving data center and cloud setup and migration.
• Certification in project management and experience with Agile methodologies.
• Strong understanding of IT infrastructure (compute, network, storage, and cybersecurity) to drive project success.
• Experience in disaster recovery planning and business continuity.
• Familiarity with value stream mapping and process improvement techniques.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.
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EA Personnel Name: Sandy Ng Mei Qi
EA Personnel Registration Number: R24125475
EA License No.: 07C5771