Cellotape Pte Ltd, located in Central District of Singapore, is looking for a Purchasing Support officer with a minimum 2 years office experience to join our team. Cellotape is a small but well established distributor offering a competitive wage and benefits to a dedicated individual looking to make a long term commitment to our company. Applicant must have recent experience with Microsoft Office software and have experience entering purchase orders and sales orders. English speaking and writing as well as Chinese speaking is very helpful. Less than the stated qualifications will not be short listed.

Job Scope:
As a member of customer support team, the Customer Support Engineer (CSE) will be responsible for technical support activities to customers and partners including on-site support and second line support as needed. He/she will act as the liaison between the field and customer support regional office in Hong Kong and being the technical representative to resolve customers and partners’ issues and escalations.

Responsibilities

• Provide remote support to customers to resolve technical problem
• On-site support to customers until problem solved
• Perform on-site installation and training to customers
• Handle and follow up escalated issues from customers until solution is provided. Communicate promptly escalations to the Regional Technical Specialist team in Hong Kong
• Provide application support to clients’ engineer or internal staffs
• Prepare timely report to customer support management
• Participate on special projects and company initiatives as needed.

Requirements

• Candidate must possess at least Professional Certificate/NiTEC, Diploma/Advanced/Higher/Graduate Diploma in Engineering (Electrical/Electronic), Engineering (Mechanical), Engineering (Mechatronic/Electromechanical) or equivalent.
• At least 2 Year(s) of working experience in the related field is required for this position.
• Required Skill(s): Microsoft Office
• Preferably Junior Executive specialized in Engineering - Mechanical/Automotive or equivalent.
• Preferably with Class 3 License

Job Scope:

• Install, maintain, and repair equipment and systems at customer sites
• Conduct regular inspections and preventive maintenance on equipment
• Troubleshoot and diagnose technical issues in the field
• Provide training and support to customers on equipment usage
• Prepare and maintain service reports and documentation
• Collaborate with internal teams to resolve customer issues
• Ensure compliance with safety and quality standards
• Manage inventory of spare parts and tools for on-site work
• Communicate effectively with clients to understand their needs and provide solutions

Requirements:

• Nitec/Higher Nitec in Mechatronics/Mechanical Engineering or Diploma in Mechanical/Electrical Engineering
• At least 2 years of hands-on experience in equipment servicing and repair
• More experienced candidates may qualify for higher positions
• Good command of written and spoken English
• Ability to write simple reports in English
• Responsible, hardworking, and able to work independently
• Positive work attitude and eagerness to learn new skills
• Capable of working under tight schedules
• Willingness to work after office hours as needed
• Availability for business trips on short notice

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Role Overview:

Our client is looking for a Technical Support Specialist to join our team in Singapore. In this role, you will be at the forefront of our Electronic Shipping Solutions (ESS), helping customers integrate and maximize the benefits of our solutions. You will be responsible for delivering technical support, managing deployment projects, and driving continuous improvements in the adoption and success of our client's ESS.

Key Responsibilities:

Customer Engagement:

• Deliver engaging presentations to customers, showcasing the benefits of Electronic Shipping Solutions (ESS).
• Assist customers with onboarding and guide them through the implementation of ESS.
• Provide on-site and remote technical support to resolve issues and queries related to ESS.

Technical Support & Escalation:

• Act as a technical escalation point, resolving complex issues related to ESS.
• Ensure all solutions are configured and maintained according to IT policies, including version control and label format management.

Project Deployment:

• Proactively plan and manage the deployment of ESS, ensuring timelines and targets are met.
• Collaborate with the commercial and project teams to ensure successful ESS implementations.

Continuous Improvement & Innovation:

• Contribute to the continuous improvement of our solutions and processes, driving efficiency and customer satisfaction.
• Collaborate on various initiatives aimed at improving ESS services.

Customer Facing IT Helpdesk Support (Backup Role):

• Provide backup support for the Customer Facing IT Helpdesk, assisting with ESS-related queries and problems.

Key Performance Indicators (KPIs):

• Achievement of customer-facing IT objectives and deployment timelines for eCommerce tools.
• Meeting country and regional targets for ESS implementations.
• Timely and accurate reporting on project progress and performance.

Qualifications & Requirements:

Educational Requirements:

• Degree in Information Services or equivalent.

Experience:

• Minimum 2 years of experience in IT customer support, with a preference for candidates with experience in the eCommerce industry.
• Senior-level candidates should have 4-5 years of experience in a similar IT support role.
• Fresh Graduates are also welcome to apply

Technical Skills:

• Excellent IT skills with a strong understanding of eCommerce technology.
• Proficient in software tools (Word, Excel, PowerPoint)
• Strong analytical, organizational, and technical troubleshooting skills.
• Basic coding skills

Soft Skills:

• Strong presentation, communication (both spoken and written), and negotiation skills.
• Proven ability to influence decisions and work collaboratively across teams.
• Ability to manage multiple priorities and work effectively under pressure.

Competencies & Leadership Traits:

• Results Orientation: Demonstrates focus on achieving goals, overcoming obstacles, and delivering measurable results.
• Teamwork: Collaborates effectively with others to achieve shared goals and objectives.
• Adaptability: Remains optimistic and resilient in the face of challenges, managing uncertainty and change positively.
• Communication: Provides clear, concise, and timely information to internal and external stakeholders.
• Accountability: Acts with integrity, taking responsibility for actions and commitments.

Career Development:

• Next Steps: Possible career growth opportunities include roles such as Program Manager, Integration & Solutions or Project Manager.
• Feeder Roles: Candidates with technical support experience or a background in eCommerce-related IT services will be ideal for this position.

For quick response, applicants who express interest in this job advertisement, kindly contact 84945469.

By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.**

We wish you all the best in your career search.

EA Personnel Name: Jess Clarke
EA Personnel No: R24123918
EA License No: 03C5577

How you will create an impact

• Establishing business relationship and act as a single point of contact for handling support escalations.
• IT vendor management and SLA monitoring.
• Work with the team on the Service Improvement Planning.
• Assisting in application rollout, performing validation post implementation.
• Disaster Recovery and Business Continuity planning (and associated testing) as well as the maintenance.
• Work with Infrastructure Services and other IT teams in handling the downstream, infra related items.
• Focus on the security of the applications, periodic Software Security Assessment refresh, Security Architecture Review refresh etc.
• Ensuring the security framework and controls are followed for the applications (Hammer).

What you’ll need to succeed

• Bachelors or Masters in Computer Science/IT.
• Proven experience in Application support – preferably in BFSI industry.
• Good knowledge or solid experience in Enterprise monitoring and observability domain; preferably in BFSI industry.
• Enterprise logging platforms - Splunk, Elasticsearch, etc.
• Familiarity with workflow management and ITSM tools such as Remedy or ServiceNow.
• Good understanding of Agile (Scrum or Kanban) and implementation of same in real world along with exposure to associated tool sets (JIRA/Confluence).
• Highly desirable - exposure to Cloud Technologies, SRE, and DevOps concepts with focus on automation.
• Self-directed and self-learner, displays resilience and discipline.
• Excellent analytical and communication skills.
• Good planning and organizing skills with structured thinking and innovative solutions.
• Strategic forward-thinking approach to challenges.
• Strong in influencing / negotiating and leveraging strong professional relationship to drive and deliver the right business outcomes.
• Ability to look at issues from multiple angles and appreciate diverse perspectives and complexity.

Responsibilities:

• Provide administrative support to the sales team by creating and managing sales opportunities.
• Assist in the preparation and follow-up of sales contracts.
• Collaborate with the sales team to develop and maintain customer relationships.
• Handle customer inquiries and provide product information.
• Coordinate with other departments such as products, finance, compliance and technical support to ensure smooth sales processes.
• Stay updated on product knowledge and industry trends to provide effective support to the sales team.

The successful applicants will work in the Operations Department – involve in the logistical functions for events and furniture movement, maintain the cleanliness of designated areas, work alongside other members of the school’s traffic control team ensuring the safety of users in the school grounds.

Requirements:

• Minimum completed PSLE

• Able to understand and speak simple English

• Experience in cleaning work and in handling cleaning equipment

• Able to communicate and work well with colleagues

• Willing to work overtime on weekdays and weekends if required

Key Responsibilities

1. Events

• Assist in setting up and tearing down staging/seating for events as required; and
• Assist in preparation and handling of equipment/resources/refreshments for events/ meetings.

2. Logistics

• Assist in moving/transferring/transporting of items both in-house and off-site locations when required; and
• Be responsive and committed to meet the users’ requirements and needs.

3. External Housekeeping

• Maintain cleanliness in designated areas to plan;
• Be proficient in usage of cleaning equipment/machinery; and
• Ensure that the cleaning storage area is tidy and clean.

4. Traffic

• Assist the children in entering/alighting from vehicles at designated drop-off/pick-up points in the school; and
• Assist in guiding vehicles and pedestrians for a smooth flow of traffic.

5. Safety

• To be conscious of safety when carrying out duties in all areas;
• To follow safe work procedure in manual handling, operation of machines, use of electrical tools; and
• Put on personal protective gear provided such as safety glasses, gloves, safety shoes, and water boots.

6. Organization

• To adhere to duties roster as scheduled by the line manager;
• Maintain orderly storage of furniture/equipment/event supplies for operational usage ready;
• Organize and look after areas and equipment;
• Report any organizational problems to the line manager or whomsoever delegated the responsibility as appropriate; and
• Required to put in overtime on a regular basis.

7. Communication

• Communicate regularly with line manager on any organizational issue;
• Communicate with users related to job requests; and
• Build a good working relationship with colleagues.

8. General

• Maintain a high standard of personal appearance, including uniform;
• Maintain a high standard of conduct and behaviour that is sensitive to children;
• Be punctual and have a positive attitude to attendance;
• Be willing to move from one set of duties to another as needs arise; and
• On an annual basis, complete the Review and Development exercise and undertake identified development opportunities. Maintain an accurate and up to date record of all Professional Development opportunities.
• Be responsible for reporting any concerns about a child to the Designated Safeguarding Lead.
• Embrace the School’s commitment to creating a diverse and inclusive environment.

Personal Attributes

• Able to understand and speak simple English;
• Have a commitment to punctual timekeeping and good attendance;
• Be willing to work overtime on weekdays and weekends if required;
• Positive attitude and good initiative and
• Able to work independently as well as a good team player.

The school is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We will conduct thorough background checks on all successful applicants.

5.5 day week. Interested applicants, please email with an application letter and detailed resume, stating your current and expected salary, date of availability and contact number to [email protected].

(Only shortlisted applicants will be notified)

CPE Registration No.: 196100114C | Period of Registration: 7 June 2023 to 6 June 2029

Duties and Responsibilities:

• Responsibilities would include supporting brokers in negotiating and fixing of ships
• Provide market updates and research for clients.
• Updating all market information and gathering market intelligence
• Following cargo negotiations closely within the Capesize desk

Detailed Day to Day task:

• Able to update all market information such as Capesize fixtures across all routes which will need to be sent by Brokers to clients in the mornings
• Support cape size Brokers on all clients updates through internal communication channel on a centralized data report
• Updating and sending timely reports to all key clients of Capesize Brokers.
• Ensuring internal data is kept relevant and updated timely
• Assist cape Brokers in sending out cargo/tonnage blast to relevant client list
• Follow up with Brokers on tonnage and cargoes list
• Ability to add value to Capesize desk through initiatives and process management.

Job Requirements :

• Articulate with good inter-personal skills.
• Data and Information analytical skills
• Proficient in Microsoft Excel
• Basic knowledge in SQL/Python/C# or any coding language will be advantageous
• Possess strong communication skills and customer oriented.
• Able to work independently
• Self-motivated and driven
• **Knowledge on international trade, commodities and shipping is not necessary but will be advantageous.

Job Scope:

• Assist in planning, organizing, and overseeing project activities
• Coordinate and communicate with clients, contractors, and team members
• Monitor project progress and ensure deadlines are met
• Help manage project budgets, track expenses, and ensure cost control
• Maintain project documentation, including contracts, reports, and schedules
• Support in risk management and problem-solving during project execution
• Assist in procurement of materials and services needed for the project
• Prepare and present project status reports to stakeholders
• Ensure compliance with safety regulations, quality standards, and project specifications
• Assist the project manager in managing the project team and resources
• Facilitate project meetings, document action items, and follow up on deliverables
• Ensure smooth communication across various departments involved in the project

Requirements:

• Minimum 2 years of experience in project management, renovation, or construction
• Strong time management and organizational skills for handling multiple projects
• Excellent communication and interpersonal skills for stakeholder collaboration
• Proficiency in Google SketchUp and Autodesk AutoCAD is a plus

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

About the role

Join the team at ComfortDelGro Bus Pte Ltd, a leading provider of public transport services, as an IT & Resource Planning Manager. In this full-time role based in the North-East Region, you will play a pivotal part in ensuring the efficient and effective management of the company's IT systems and resources.

Key Responsibilities:

Budget management: Monitor and report on the impact of tech initiatives, cost-benefit analysis across tools and processes.

Strategic Planning and Execution: Develop detailed project plans, including scope, timelines, resource allocation, and budget management. Monitor project progress and adjust plans as necessary.

Stakeholder Management: Serve as the primary IT liaison between clients, internal teams, and other stakeholders. Facilitate effective communication to ensure alignment and address any issues promptly.

Resource Management: Allocate resources efficiently to meet project goals. This includes coordinating with ODC, cross function teammates and project schedules. Mobilization for commercial/event contracts.

Process Facilitation and Documentation: Maintain comprehensive project documentation, including project plans, status reports, and post-implementation reviews. Provide regular updates to stakeholders on project progress and performance.

Change Management and User Adoption: Develop and implement strategies to enhance user engagement and proficiency. Provide ongoing support to users to facilitate successful utilization of the system.

Continuous Improvement: Identify opportunities for process improvement. Implement best practices to enhance cost efficiency and effectiveness. Offering insights and recommendations for further improvements based on feedback and observed outcomes.

Data Processing and Output: Use excel to manipulate and analyse data and generate meaningful information.

What we're looking for

Minimum of 5 years of experience in project management.

Project Management: Strong understanding of project management methodologies and tools. Ability to manage multiple projects simultaneously.

Communication: Excellent verbal and written communication skills. Ability to convey complex information clearly to diverse audiences.

Problem-Solving: Strong analytical and problem-solving skills. Ability to think critically and make informed decisions.

Leadership: Demonstrated leadership capabilities, including the ability to motivate and guide teams toward achieving project goals.

What we offer

At ComfortDelGro Bus, we are committed to providing our employees with a rewarding and fulfilling work environment. You can expect:Competitive salary and benefits package
Opportunities for career development and growth
Supportive and collaborative team environment
Work-life balance initiatives

About us

ComfortDelGro Bus Pte Ltd is a leading provider of public transport services in Singapore serving commuters across the island. We are dedicated to delivering safe, reliable and efficient transportation solutions to our customers. Join us in shaping the future of public transport in Singapore.Apply now to become our next IT & Resource Planning Manager.

Job Description:

• Looking for an IT Project Manager with a proven track record in implementing and delivering IT Infrastructure projects.
• The project manager will be able to manage projects deploying IT infrastructure technologies and working with MNC customers.
• It’s a role that challenges the candidate to be decisive and driven when managing projects with the ability to stay focused on the project deliverables

Responsibilities:

• Define the scope of the project, roles, and responsibilities and manage customer’s expectations for assigned projects
• Responsible for the on-time and on-schedule delivery of the project & ensure that the project scope is met with high quality.
• Plan, execute and coordinate with project team members to ensure project deliverables are delivered as per the agreed timeline and within budget.
• Conduct regular updates/meetings with customers/internal management, monitor project costing, resources scheduling, and project tracking
• Lead and supervise the project team to ensure the effective implementation of projects assigned
• Provide Leadership to project team members in the execution of projects
• Occasionally participate in pre-sales advisory scoping out project management deliverables
• 
  

Requirements:

• Diploma/Degree in Engineering or Computer Science discipline
• 3 to 5 years of overall experience in working in IT Infrastructure projects
• Knowledge of project management principles and Agile development methodologies.
• Knowledge and hands-on experience of technical implementations
• Strong project management skills with the ability to work and track multiple projects simultaneously
• Strong Presentation and negotiation skills in managing customer’s expectations
• Good exposure to IT Infrastructure Technologies (eg. Network, Server, and Storage)
• Familiar with different Project Management Tools
• Keen in learning new techniques to better manage projects
• PMP certified

Contract Type: 12 Months (Renewal)
Salary: SGD4,000 to SGD5,000
Location: MacPherson
Working Hours: Mon – Fri 9 am to 6 pm (onsite)
Commencement: Immediate

Job Responsibilities:

• Collaborate with various stakeholders to determine software requirements for printer utility tool.
• Create & manage product specifications and design documents.
• Guide and assist the development team throughout the process.
• Troubleshoot and resolve issues related to design or coding.
• Present regular progress reports to stakeholders and setting acheiveable goals for the team.
• Work closely with Quality Control (QC) Engineers to test the final product to ensure the functionality and adherence as per the development schedules and deadlines.
• Update software solutions as required.

Job Requirements:

• Minimum Diploma in Computer Science / Information Technology or equivalent.
• Candidates with 3-5 years in software development and project management are preferred.
• Good proficiency in C# , .NET, .NET MAUI, Javascript and front-end frameworks (React) will be highly preferred.
• Excellent organizational and leadership abilities.
• Knowledge of architectural styles and design patterns.
• To have a long term vision (Able to see big picture) while focusing on operational requirements.

Duration: 12 months contract

Location: Raffles Place

Working hours: Mon - Fri (9am - 6pm)

Responsibilities

• Handle incoming mails and sorting of mails for claims registration
• Print settlement letters and handle matching of claims settlement/medical report letters with cheques payment for mailing to meet the expected turnaround time.
• Handle filing of claim documents and settlement letters for scanning or warehousing
• Liaise with Servicing Representatives and/or Claimants for self-collection requests.
• Perform any other ad-hoc admin tasks assigned by Supervisor
• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
• Highlights any potential concerns /risks and proactively shares best risk management practices

Requirements

• Diploma holder with relevant admin duties or customer service experience
• Customer-centric and meticulous with the ability to work under pressure
• High level of integrity, takes accountability of work and good attitude over teamwork.
• Takes initiative to improve current state of things and adaptable to embrace new changes.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

• Working location : Boon Lay ( office)
• Working days : 5 days
• Working hours : 8am - 5pm
• Salary : $2,500-$3,500

Description:

• Preparation of Quotation for both spare parts and service attendance to customer
• Preparation and issue service kits and spare parts to service engineers
• Maintain good rapport with customers
• Attend to technical enquiries from customers
• Pick & pack of spares when necessary
• Prepare shipping documentation and arrange delivery with courier companies

Job Requirements:

• Able to read and understand schematic and block diagrams(Training will be provided)
• Min. Diploma in Electrical and Electronic

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

• Develops a detailed project plan to monitor and track project progress.
• Leads and/or coordinates project planning, resourcing, staffing, supply and subcontract management, progress reporting, troubleshooting, and people management.
• Communicates and tracks regularly on the status of project goals by ensuring project results meet requirements regarding quality, reliability, schedule, and cost.
• Monitors performance and recommends schedule changes, cost adjustments and resource additions.
• Provides direction and support to project team to ensure accomplishment of agreed upon goals, objectives, and deadlines.
• Assembles and coordinates project staff while managing resource availability and allocation.
• Reports on progress of project to all stakeholders by presenting reports defining project progress, problems and solutions.
• Successfully manages relationships with the client and all stakeholders. Establishes and maintains relationships with third parties/ vendors.
• Experience handling IT projects with multiple Singapore Government agencies is a key requirement.

To perform business applications to maintain functional and operational availability for the business. This includes problem analysis and resolution, ensuring maximum uptime of business applications, handover of systems from development, and working proactively to improve the operational efficiency and reliability of the platform. This role is hands-on as well as requiring day-to-day operations of the application support and working closely with business users.

Job Description:

​Problem Resolution

• Reactive problem investigation, diagnosis & resolution
• Participate in post-mortem activities for any breaks in system availability
• Carry out root cause and trend analysis of problems and identify, and implement solutions to prevent repeat reoccurrence

Change Management

• Participate in change review meetings to review application development and infrastructure changes that impact applications

Application Management Standards

• Define and implement best practice operational standards (e.g. standardized monitoring, logging, escalation, scheduling).

Application Availability

• Work with the Infrastructure team to proactively improve application serviceability, reliability, and scalability

Product Evaluation & Implementation

• Work with the Infrastructure team to identify and implement new products that will increase operational robustness and efficiency

Product Evaluation & Implementation

• Review and amend technical documentation such as support and disaster recovery procedures to ensure that they are kept up to date

Performance Monitoring & Enhancement

• Work with the Infrastructure team to ensure that all relevant metrics for server performance and capacity are available
• Use metrics to maintain and enhance system performance

Requirements:

• Candidate must possess at least a Diploma/Advanced/Higher/Graduate Diploma.
• At least 3 years of Application Support experience
• Ability to pick up new information quickly and to work independently
• A consistent attitude and respect for high-quality standards and maintains this despite competing pressures
• Excellent verbal and communication skills and ability to translate complex technical issues into plain English, easily digestible for customers and stakeholders
• A strong relationship builder who develops and maintains relationships to help attain targets. Able to share information across teams, business lines, and geographies
• Strong problem-solving background with a focus on ownership of issues and a commitment to resolving them
• Comfortable working in a fast-paced, customer-focused organization, undergoing changes. Flexible and able to adapt to new situations as the business demands
• Influential and able to persuade peers and stakeholders (at various levels) and thereby, overcome uncertainty to change and sustain support
• Innovative and able to create new ways of working, which are effective and easily accepted
• Occasional travel and on-call availability at all times
• Good analytical skills and ability to investigate the source of a problem across several different systems if required
• Track record of effecting application management changes within a global, high-availability environment
• Required Skill(s): Business Central, Navision, SQL

Job Title:

IT Systems Specialist

Job Description:

Do you enjoy going the extra mile to analyze the root causes of software or interface issues and find effective solutions?

At Vanderlande, we specialize in delivering advanced logistics automation solutions for complex airport and parcel operations. Our systems are a blend of Electromechanical, IT, and Control components, all requiring specialized expertise and support.

As an IT Systems Specialist, you’ll ensure high system availability by applying expertise in virtualization, Linux, Windows OS, and hardware. You’ll analyze and resolve software, hardware, and network issues, configure and optimize OP5 monitoring tools, and maintain IT infrastructure. You’ll work closely with customers, internal teams, and suppliers to research solutions, propose improvements, and implement technical enhancements.

Key Responsibilities:

• Identify and resolve issues in IT and control software of the Vanderlande baggage handling system, working closely with cross-functional teams.
• Review system logs to analyze and trace application issues.
• Develop and maintain validation processes for customer-specific change logs.
• Work with XML structures for data processing, configuration, and integration.
• Analyze and troubleshoot Java logs to identify errors and performance issues.
• Configure and optimize OP5 monitoring tools to ensure IT infrastructure availability.
• Triage events, maintain incident reports, and plan preventive maintenance tasks.
• Act as primary contact for customers, offering technical solutions and minimizing downtime.
• Ensure 24/7 high availability of IT services through proactive monitoring and maintenance.
• Manage preventive and corrective maintenance for applications and middleware like Oracle, WebLogic, and Java interfaces.

Qualification:

· Bachelor’s or Master’s in Computer Science, IT, Networking, or related field.

· 5+ years in industrial systems, IT support, and troubleshooting.

· Skilled in XML for data processing, configuration, and integration.

· Proficient in Java log analysis and OP5 monitoring configuration.

· Expertise in Oracle Databases, SQL, PL/SQL, and middleware (Oracle, WebLogic).

· Hands-on experience with Windows Server, Linux administration, and VMware.

· Strong knowledge of network hardware, firewalls, and IT security software.

· Familiar with ITIL practices; strong English communication.

· Proactive, team-oriented, willing to work 24/7 as needed