Mandatory Skills

Job scope

• Organize/Support Webex Event
• High profile meeting support and monitoring
• Advance troubleshooting for application related issue
• Issue TAC and collecting of log
• Perform daily system health check
• Perform CR
• Preparation of report and material
• Chinese speaking (prefer but not compulsory, to support our regional markets)

Requirements:

· Bachelor’s degree or diploma in Computer Science, Information Technology, Cybersecurity, or a related field.

· 1-5 years of experience in IT or cybersecurity roles.

· -Practical working expertise with one or more of the following technologies: Trend Micro Deep security, Web Gateway ,Tripwire, IWS, Fortigate.

· Sound fundamental knowledge on IP networking (e.g. TCP/IP, routing, etc.) and Firewalls (e.g. Checkpoint, Fortigate)

· Strong analytical and problem-solving skills.

Excellent communication and teamwork abilities.

About the Role

We are looking for a dedicated and resourceful Calypso Application Support Programmer to join our team. This role focuses on defining and implementing application monitoring solutions, providing Level 2 support for Calypso applications, and managing incidents and requests to ensure operational efficiency.

The ideal candidate will have experience with Calypso version 16, a solid understanding of financial assets and the trade lifecycle, and foundational skills in Java, PL/SQL, and Linux. If you are passionate about delivering reliable application support and improving system performance, this role offers a fulfilling career opportunity.

Key Responsibilities

1. Application Monitoring:Define and implement application monitoring solutions to ensure system health and availability.
   Proactively identify potential issues and resolve them before they impact operations.
   
2. Level 2 Support:Provide Level 2 application support, handling complex issues that require in-depth analysis.
   Work closely with Level 1 support teams to ensure timely escalation and resolution.
   
3. Incident and Request Management:Analyze, manage, and resolve incidents and requests related to the Calypso application.
   Ensure root cause analysis is performed and documented for recurring issues.
   
4. Collaboration & Communication:Liaise with cross-functional teams, including development, infrastructure, and operations, to address technical challenges.
   Provide clear and concise communication to stakeholders regarding incident status and resolutions.
   

Qualifications and Skills

• Technical Expertise:Basic knowledge of Java, PL/SQL, and Linux environments.
  Hands-on experience with Calypso version 16 is required.
  
• Domain Knowledge:Understanding of financial assets (e.g., equities, derivatives, fixed income) and the trade lifecycle.
  
• Problem-Solving:Analytical mindset with the ability to diagnose and resolve technical issues effectively.
  
• Soft Skills:Strong communication and interpersonal skills to work collaboratively with teams and stakeholders.
  Organized and proactive approach to managing incidents and requests.
  

Preferred Qualifications

• Degree in Information Technology, Computer Science, or a related field.
• Experience in financial services or a similar industry.
• Familiarity with monitoring tools and frameworks to enhance system performance.
• Knowledge of ITIL practices for incident and request management.

The Level 1 engineers will be the subject matter expert to assist on the administration and support of the System and monitoring. The engineer will require to equip with system administration knowledge, ITSM knowledge and operation experience for VMware and Windows

• Plan, execute, monitor, and control the various technical aspect of the project.
• Manage or participate in new setup or upgrade of system/network infrastructure projects.
• Responsible for supporting operational systems satisfying contractual Service Level Agreement
• Perform and manage routine preventive maintenance and operational activities
• Provide project documentation and reports
• Monitor and alert base on monitoring tools provided
• Diagnose and rectify technical issue

Requirement

• Experience in Windows server OS, Unix/Linux OS & VM environment
• Good knowledge and hands-on experience with Microsoft SQL Server would be an advantage
• Good Working knowledge with VPN, firewall appliances and Cisco routers/switches
• Excellent written and verbal communication to convey technical ideas to both technical and non-technical audiences and contribute within a team environment
• Pro-active, dynamic and with good analytical/conceptual thinking
• Candidate with relevant experience preferred

Work Location: Bedok

Responsibilities:

System Administration

• Install, configure, and maintain computer operating systems and services, including Windows, Linux, and macOS
• Monitor system performance, troubleshoot issues, and ensure network, system, and endpoint security

User Helpdesk Support

• Provide end-users remote and onsite technical support, addressing hardware, software, and network issues
• Respond promptly to helpdesk tickets, emails, and phone calls, and resolve or escalate issues effectively as necessary

Knowledge Sharing

• Document and track technical support issues and resolutions in the ticketing system
• Maintain up-to-date network diagrams and technical documentation

Project Work

• Lead client project as Project Manager, overseeing all aspects from inception to completion
• Conduct annual internal IT assessment and provide actionable recommendations
• Set up and configure next-generation firewall, managed switches, enterprise wireless, SIEM, and endpoint security
• Deploy cloud servers with an open-source virtualisation
• Configure Microsoft 365 environments, including user provisioning, licensing, and other essential services
• Configure and manage Microsoft 365 services, including Exchange, SharePoint, OneDrive, and other services
• Implement and maintain Microsoft 365 security measures and policies, including Entra ID, Intune, Purview, Cloud Defender, MFA, and Conditional Access

Security Management

• Comply with all policies and procedures published under Information Security Management System category
• Fulfil the requirements of Information Security Management System standards

Others

• Any other ad-hoc duties as required by the company from time to time

The Ideal Candidate:

• Diploma or Degree in Information Technology or a related field
• Strong communication and teamwork abilities
• Ability to work independently and under pressure
• Strong work ethic and commitment to quality
• Ability to learn new things quickly

By submitting your resume to us, you agree that we may process your personal information in accordance with our Data Protection Policy. This includes collecting, storing, and using your personal data for the purpose of evaluating your qualifications and suitability for employment opportunities within our company. You understand that providing inaccurate or incomplete information may affect the evaluation of your application. If you have any concerns regarding the processing of your personal data, please refer to our Data Protection Policy or contact our Data Protection Officer.

https://www.entrustnetwork.com/privacy-policy/

Job Description:

POSITION OVERVIEW : Front Office Level 2 Application Support

POSITION GENERAL DUTIES AND TASKS :
Qualifications, Skills, and Experience

Experience: 1 - 3 years

Proven experience in Level 2 application support within the financial services or trading technology space.

Expertise in front-office trading platforms and financial applications, such as ION, Bloomberg, MarkitWire, Fidessa, Front Arena, CME Brokertec, TradeWeb, and Trading Technologies.

Experience supporting a diverse range of financial products, including IR and CR Derivatives, TRS, Equities, Fixed Income, FX products.

Strong understanding of incident management processes, familiarity with ITSM tools (e.g., GLPI, ServiceNow, Remedy, JIRA) and the ability to resolve complex technical issues under pressure.


Technical Skills:

Advanced troubleshooting and diagnostic skills, particularly within trading platforms, market data feeds, and trade execution systems.

Familiarity with ITSM tools (e.g., GLPI, ServiceNow, JIRA) for managing incidents, requests, and tracking progress.

Proficiency in Unix/Linux and Windows environments, including command-line tools and scripting for basic system administration.

Understanding of networking protocols and data feeds and how they interact with trading platforms.

Experience with SQL and the ability to query databases to investigate data-related issues.


Communication Skills:

Excellent verbal and written communication skills, with the ability to effectively communicate with traders, ensuring seamless communication across teams, all while working in a fast-paced, production-driven environment.
Ability to explain technical issues to non-technical stakeholders, providing clear instructions and updates.

Maintain composure and focus while working in high-pressure, fast-paced environments to ensure issues are resolved quickly and efficiently.

Problem-Solving Skills

Ability to think critically and solve complex problems, particularly in high-pressure situations.
Proactive approach to identifying and addressing potential issues before they impact the project.
Excellent attention to detail, ensuring tasks are completed accurately and thoroughly.


Personal Attributes:

Customer-focused with a passion for delivering excellent user support.
Self-motivated, with the ability to work independently and as part of a team.
Strong attention to detail and methodical approach to incident management.
Ability to multi-task and manage a high volume of incidents simultaneously. This role typically operates in a fast-paced, high-pressure environment within a financial institution or consultancy.

Responsibilities:

• Responsible for all the technical requirements including code design, construction, testing, debugging and documentation
• Manage and coordinate enhancements and/or projects
• Partner with the business teams to analyse and prioritise requirements
• Partner and liaise with geographically diverse vendor teams to ensure deliverables are achieved within agreed time frames
• Set up frameworks of standards, guidelines and procedures
• Support the day-to-day management of the product including business queries and issue resolution
• Other ad-hoc projects as assigned

Requirements:

• Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication), Science & Technology or equivalent
• Possessing at least 3 years of application development and management experience
• Hands-on experiences in ASP .NET 4.0 and above, SQL Database Design, tortoise SVN, PHP
• Good knowledge of Bootstrap / HTML / CSS / AJAX / JQuery and other client or server-based web tools
• Other technology such as Java, Power BI, Outsystem, UiPath RPA, Boomi, OTRS will be added advantage
• Strong communication, social awareness and good interpersonal skills

To apply, please visit www.gmprecruit.com and search for Job Reference: 24999

To learn more about this opportunity, please contact Yingying at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239

Job Scope:

• Assist users with technical issues related to software applications
• Analyze and troubleshoot software and application-related problems
• Create and maintain support process documentation and knowledge base articles
• Help with the installation, configuration, and updates of applications
• Work with development teams to report bugs and relay user feedback
• Provide training sessions to improve user understanding of software applications
• Track application performance metrics and user satisfaction
• Escalate complex issues to higher-level technical teams as needed
• Regularly communicate with clients to address their needs and provide updates
• Participate in testing new software versions or features prior to release

Requirements:

• Degree in Electronics, Electrical Engineering, Industrial Engineering, or Mechatronics
• Entry-level candidates are welcome; no prior experience required
• Passion for automation with a creative and adaptive mindset
• Strong communication skills to convey technical concepts effectively
• Product training will be provided
• Knowledge of PLC, Control/Automation, and IoT is advantageous
• 1 to 2 years of experience preferred

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Main duties:

• Provides technical support for sales staff, including installation, commissioning, testing and maintenance of all products handled by the respective divisions in the region.
• Project implementation of IT infrastructure or medical equipment system project in a hospital environment.
• Provide first level of support for network, server, and security.
• Troubleshoot hardware and software problems.
• Provides customer relations and ensures customer satisfaction on all application support, repairs, and servicing activities.
• Conduct training to end-user and staff members.
• Maintenance of relevant technical and product documentation and information.
• Provide feedback to the manager regarding product/project conditions in the field.

Pre-requisite:

• Diploma in Computer Networking / Engineering (Electrical/Electronics) with 2 years' experience.
• Preferably with 1 Year(s) of working experience in Computer Networking or related field.
• Customer-oriented, effective communication, and able to work independently

Job Posting: Temporary Project Support (3 Months to 1 Year, Renewable up to 3 Times)

Location: West
Working Hours:

• Monday to Thursday: 8:30 AM to 6:00 PM
• Friday: 8:30 AM to 5:30 PM

Hourly Pay: $12/hour

Key Details

• Contract Duration: 3 months, renewable up to 1 year.

Job Responsibilities

1. Community Engagement:Contact leads to verify their interest in participating in community health programmes, such as Functional Screening and Community Health Posts.
   
2. Onsite Support:Assist with onsite operations during community health screening events.
   
3. Data Management:Collate data related to phone calls and appointments.
   
4. Additional Assignments:Carry out projects and tasks as assigned by the team.
   

How to Apply: Send your resume to Jocelyn Chan at [email protected] or contact via Telegram @jocelynchan

Jocelyn Chan | Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience) Company EA Licence Number: 99C4599 Personnel EA License: R133182

Direct Responsibilities

As a team member of APS , he/she will:

• Provide L1/L2 Application support to end-users
• Ensure that unresolved tickets are escalated to appropriate individuals/teams based on established guidelines and procedures
• Provide a high level of customer services and maintains customer’s trust and confidence by creating positive customer relationships
• Adhere to Service Level objective target and roadmap
• Maintain knowledge articles.

Contributing Responsibilities

• Assist on DR, BCP exercise and patching cycles

Technical & Behavioral Competencies

Technical

• With basic AS400 and Unix troubleshooting skills
• Strong knowledge on SQL queries, data analysis
• Familiar with Production support tools like ServiceNow and JIRA is a plus

Behavioral

• Excellent verbal and written communication skills and has the ability to interact with a diverse group.
• Proactive, positive attitude and desire to work as a team and help the team to achieve its objective

Specific Qualifications (if required)

• At least 7 years of experience in Banking industry as an IT Production L1/L2 support
• With good knowledge and experience in supporting banking products (Investment Instruments, Corporate Action, Loan, Deposits, Remittance, Foreign Exchange)
• With good knowledge on general ledger and general accounting schemes of financial products
• Knowledge and experience in supporting Olympic banking system is a strong plus

Provide administrative support to the team and ensure seamless coordination with

internal and external stakeholders till fulfilment of activities.

Specific Responsibilities Include, but are not limited to:

Administrative Support

• Provide administrative support for events and visits.
• Support in reception duty covering and provide general assistance to visitors.
• Raise purchase requisitions for supported divisions/offices.
• Manage calendar scheduling for assigned Directors / management.
• Assist Directors/Management with internal training, claim, and leave submission.
• Facilitate arrangements for management overseas trips.
• Organize and coordinate meetings/visits, including assist in preparation of materials.
• Take meeting minutes and follow up on action items, when required.
• Assist with onboarding of new hires in supported divisions/offices
• Handle requests and queries from management.
• Perform other ad hoc duties as assigned by Management or Reporting Officer.
• Maintain a systematic filing system.
• Update and manage office policies and procedures.
• Track, maintain, and order office supplies inventory.
• Maintain divisions/offices distribution list and contact lists.
• Assist in planning and executing internal and external events, ensuring all logistical details are managed effectively.
• Drive continuous improvement within the administrative and secretarial support organization.

JOB REQUIREMENTS

• Diploma in a relevant field. Candidates without a diploma but with equivalent relevant experience will also be considered.
• Minimum of 2 years working experience in administration work is a plus.
• Ability to break down tasks into deliverables and set realistic timelines for completion.
• Strong written and verbal communication skills are essential.
• Must be a team player with excellent interpersonal skills, independent and adaptable
• Proficient in Microsoft Office applications.
• Familiarity with SAP is an advantage.
• Willingness to be scheduled to work off-shift hours in support of visits/events occasionally

Provide administrative support to the team and ensure seamless coordination with

internal and external stakeholders till fulfilment of activities.

Specific Responsibilities Include, but are not limited to:

Administrative Support

• Provide administrative support for events and visits.
• Support in reception duty covering and provide general assistance to visitors.
• Raise purchase requisitions for supported divisions/offices.
• Manage calendar scheduling for assigned Directors / management.
• Assist Directors/Management with internal training, claim, and leave submission.
• Facilitate arrangements for management overseas trips.
• Organize and coordinate meetings/visits, including assist in preparation of materials.
• Take meeting minutes and follow up on action items, when required.
• Assist with onboarding of new hires in supported divisions/offices
• Handle requests and queries from management.
• Perform other ad hoc duties as assigned by Management or Reporting Officer.
• Maintain a systematic filing system.
• Update and manage office policies and procedures.
• Track, maintain, and order office supplies inventory.
• Maintain divisions/offices distribution list and contact lists.
• Assist in planning and executing internal and external events, ensuring all logistical details are managed effectively.
• Drive continuous improvement within the administrative and secretarial support organization.

Job Requirements

• Diploma in a relevant field. Candidates without a diploma but with equivalent relevant experience will also be considered.
• Minimum of 2 years working experience in administration work is a plus.
• Ability to break down tasks into deliverables and set realistic timelines for completion.
• Strong written and verbal communication skills are essential.
• Must be a team player with excellent interpersonal skills, independent and adaptable.
• Proficient in Microsoft Office applications.
• Familiarity with SAP is an advantage.
• Willingness to be scheduled to work off-shift hours in support of visits/events occasionally.

Provide administrative support to the team and ensure seamless coordination with

internal and external stakeholders till fulfilment of activities.

Specific Responsibilities Include, but are not limited to:

Administrative Support

• Provide administrative support for events and visits.
• Support in reception duty covering and provide general assistance to visitors.
• Raise purchase requisitions for supported divisions/offices.
• Manage calendar scheduling for assigned Directors / management.
• Assist Directors/Management with internal training, claim, and leave submission.
• Facilitate arrangements for management overseas trips.
• Organize and coordinate meetings/visits, including assist in preparation of materials.
• Take meeting minutes and follow up on action items, when required.
• Assist with onboarding of new hires in supported divisions/offices
• Handle requests and queries from management.
• Perform other ad hoc duties as assigned by Management or Reporting Officer.
• Maintain a systematic filing system.
• Update and manage office policies and procedures.
• Track, maintain, and order office supplies inventory.
• Maintain divisions/offices distribution list and contact lists.
• Assist in planning and executing internal and external events, ensuring all logistical details are managed effectively.
• Drive continuous improvement within the administrative and secretarial support organization.

Job Requirements

• Diploma in a relevant field. Candidates without a diploma but with equivalent relevant experience will also be considered.
• Minimum of 2 years working experience in administration work is a plus.
• Ability to break down tasks into deliverables and set realistic timelines for completion.
• Strong written and verbal communication skills are essential.
• Must be a team player with excellent interpersonal skills, independent and adaptable.
• Proficient in Microsoft Office applications.
• Familiarity with SAP is an advantage.
• Willingness to be scheduled to work off-shift hours in support of visits/events occasionally.

Regional Marketing Manager

[Marketing & Communication]

• Take charge of developing, executing, and monitoring campaigns, including branding, event marketing, digital marketing and lead generation in Singapore and APAC region

• Manage and foster marketing initiatives to assist KICC’s in-house companies and

other Korean vendors to drive traffic, engagements and leads in ASEAN

• Maintain strong working relationships with key partners to ensure smooth transition and execution of projects

• Liaise and manage 3rd parties partnerships with various institution and government agency for collaboration opportunities

• Maintain and update social media and KICC website regularly

[Vendor Management]

• Handle RFPs and other necessary paperwork

• Provide pre and actual support in areas such as transportation, logistics, facilities booking, event set-up and etc

• Formulate and execute channel marketing strategies

[Others]

• Working closely and supporting local teams of existing KICC’s in-house companies and other Korean vendors

• Track and analyse results of existing events and programs to identify

opportunities and enhance performance

• Supporting HQ projects

[Requirements]

• Proven success in developing marketing plans and campaigns

• Strong vendor management and decision-making skills

• Excellent written and verbal communications skills

• Ability to communicate in Korean, Indonesian language is a plus

Interested parties, please send your resume to [email protected] stating clearly your availability, skills, experiences and expected salary.

We regret to inform that only shortlisted candidates will be notified

Work Hours: 8am to 7pm | Mon - Fri

(Staggered work hours i.e. either 8-5, 9-6 or 10-7 depending on which login time is assigned to you)

Weekend / OOH Work Requirement:

ADHOC weekend and out of office hours’ activities. Participation for such activities is a requirement for this position. These activities vary from Power Down, network verifications, desk moves, etc. but are not frequent and will be made aware in advance.

Job Summary

The IT Support engineer will be working within a team structure to provide world class IT services to end client. The IT Support engineer and the Local IT team will provide a full range of IT related services onsite as well as dispatch, including the support of IT hardware and software related to PCs, laptops, Thin Clients and corporate mobile devices.

Responsibilities:

• Provide onsite hands-on technical support and insightful advice to customers
• Focus on providing customers with best-in-class support experiences
• Listen and in take all customer queries, requirements and needs with patience and empathy
• Educate & share with customers on new technology and processes to enhance technology adaption
• Provide guidance and training to customers on current technology and IT policies
• Promote self-help through the use of Knowledge Base and technology specific portals
• Provide continuous improvement on end user services offered to customers
• Manage customer expectations accordingly to enhance IT Support experience.

Duties:

• You will diagnose IT issues on the spot and offer solutions to quickly get users up and running with minimum downtime.
• Provide customers with training and advice on client technologies and updates during service visit
• Perform IMAC activities
• Utilize Service Now to record and track all incident related to service calls
• Work with Local IT team to provide coverage for a full business day
• Provide written documentations, updates and root cause analyst on IT issues to management as needed
• Create knowledge articles for new issues discovered where there’re no existing KBs
• Provide feedback on potential issues or concerns to mitigate risks in the future

Skills Required

General:

• Communicative, friendly and reliable
• Good level of spoken and written English

Basic Technical skills:

• Microsoft Office Products
• Microsoft Operating System (currently Windows 7, 10)
• Hardware and provisioning (PC/Notebooks/Printers/Smartphones)
• Mac System
• Security knows how
• Usage of Ticketing Tools

Enhanced Technical skills:

• Structure and functionality of IT networks and the components (basic)
• Microsoft Active Directory
• Mobile Office (VPN-Solution, iOS devices)
• Virtual Desktop troubleshooting(basic)
• ITIL or process know how
• IT Security (basic)
• Installation/troubleshooting Knowledge of trading platforms (Bloomberg, Reuters) (basic)

Provide administrative support to the team and ensure seamless coordination with

internal and external stakeholders till fulfilment of activities.

Specific Responsibilities Include, but are not limited to:

Administrative Support

• Provide administrative support for events and visits.
• Support in reception duty covering and provide general assistance to visitors.
• Raise purchase requisitions for supported divisions/offices.
• Manage calendar scheduling for assigned Directors / management.
• Assist Directors/Management with internal training, claim, and leave submission.
• Facilitate arrangements for management overseas trips.
• Organize and coordinate meetings/visits, including assist in preparation of materials.
• Take meeting minutes and follow up on action items, when required.
• Assist with onboarding of new hires in supported divisions/offices
• Handle requests and queries from management.
• Perform other ad hoc duties as assigned by Management or Reporting Officer.
• Maintain a systematic filing system.
• Update and manage office policies and procedures.
• Track, maintain, and order office supplies inventory.
• Maintain divisions/offices distribution list and contact lists.
• Assist in planning and executing internal and external events, ensuring all logistical details are managed effectively.
• Drive continuous improvement within the administrative and secretarial support organization.

JOB REQUIREMENTS

• Diploma in a relevant field. Candidates without a diploma but with equivalent relevant experience will also be considered.
• Minimum of 2 years working experience in administration work is a plus.
• Ability to break down tasks into deliverables and set realistic timelines for completion.
• Strong written and verbal communication skills are essential.
• Must be a team player with excellent interpersonal skills, independent and adaptable
• Proficient in Microsoft Office applications.
• Familiarity with SAP is an advantage.
• Willingness to be scheduled to work off-shift hours in support of visits/events occasionally

We are looking for a motivated and detail-oriented Customer Service Representative/Exec with a strong knowledge of Crypto to join our expanding team. As a senior team member, you will not only be the voice of Independent Reserve, delivering an exceptional and personal experience that builds trust and loyalty with every single interaction, but you will also serve as the escalation point for more complex customer issues. Your experience and skill in this field will allow you to resolve escalated issues effectively or direct them to higher-level management as needed.

The ideal candidate will have a solutions-driven and critical thinking mindset who is genuinely delighted to help customers.

Based in our Singapore office, you will support customers across Singapore, Australia, and the APAC region on a full-time basis. Reporting to the COO in Singapore, you’ll collaborate closely with teams across the business, including the OTC Desk, KYC, Compliance, and Sales.

Important Note: To ensure you’re fully equipped for this role, you will participate in a comprehensive three-month training program in Sydney, Australia. Independent Reserve will cover all travel and accommodation expenses during this period, allowing you to immerse yourself in our operations, learn directly from our Australian team, and build valuable connections with key stakeholders.

An integral role with plenty of growth and development opportunities, some of the key responsibilities will include:

• Responding to customer queries or concerns by email or phone, in a professional and timely manner.
• Serving as an escalation point for more complex customer issues and using your judgement to determine when matters require senior management’s involvement.
• Effectively and empathetically engaging with customers to identify needs and resolve concerns, including the appropriate handling of customers in vulnerable circumstances.
• Diagnosing and troubleshooting customer technical issues, including issues with devices, account access, login difficulties, and transaction errors.
• Identifying and reporting any customer request or account irregularities and proactively communicating with customers to understand their objectives and provide solutions.
• Collaborating with sales to assist with onboarding and gain a thorough understanding of the client's expectations and requirements.
• Collaborating with the KYC team to facilitate and assist with the client verification process.
• Maintaining accurate records of customer interactions and providing the business with valuable feedback and insights to improve our service.
• Staying up to date with industry trends and company policies to provide current and accurate information to customers.
• Staying up to date with regulatory training from Compliance and KYC.

Key Requirements

• Ideally 5+ years of customer service or customer support experience; previous experience in crypto or Fintech is advantageous but not essential.
• Knowledge of Bitcoin and other cryptocurrencies.
• Bi-lingual in Mandarin and English.
• General technical proficiency and familiarity with different operating systems, devices and security protocols such as 2FA.
• Strong attention to detail.
• Excellent written and verbal communication skills.
• Ability to prioritise and handle multiple customer queries or issues simultaneously without sacrificing the quality of service.
• Comfortable working with Google Suite, Slack, and quick to adapt to new systems.
  Ability to communicate with customers at both a technical and non-technical level.
  Proven ability to find solutions and defuse difficult situations with customers.
• Experience working in a customer-centric and dynamic environment.

Other skills and experience which would be ideal:

Familiarity with the mechanics of cryptocurrency trading as well as a solid understanding of blockchain technology, including how transactions work, types of wallets, etc.

Experience/knowledge of KYC and AML/CTF protocols.

About Independent Reserve

Founded in 2013, Independent Reserve is one of Australia’s most secure and trusted cryptocurrency exchanges, with a mission to transform digital asset technology into secure, regulated financial services.

With over 300,000 customers in Australia, New Zealand, and Singapore, we provide services like Bitcoin and Ethereum trading, an OTC desk, AutoTrader, API connectivity, and world-class security.

In 2021, Independent Reserve became the first cryptocurrency exchange in Singapore to receive a PSA license from MAS, standing out among 170 global competitors.

As we continue to grow, we’re looking for talented individuals to join our team and be part of our exciting journey in the cryptocurrency space.

This an in-office role so please do not apply if you are looking for a remote or hybrid role.

Overview

The Marine Parade Community Space Ltd (MPCSL) is a charity and Institute of a Public Character established to look after vulnerable residents in Marine Parade. Its main role is to run the upcoming Marine Parade Community Care Hub, a social service Hub that will be operation in late 2025.

The Head, Caregiver Support Network (CSN) will oversee the running and development of the CSN programme which was launched in 2022 to look after caregivers in the community. The CSN programme is a programme of MPCSL.

Expectations

The Head role is a dynamic one, and candidates are expected to take ownership of the role and CSN’s development. The candidate must take an interest in maintaining existing relationships with community partners, understand the community’s culture, and build/ grow new relationships.

The role is also hands-on, and requires the candidate to be adept at both strategic thinking and handling the day to day operations of the programme.

Qualifications

Candidate must have minimally a bachelor’s degree and have experience leading small teams. Candidate must have good written English capabilities. Experience in the social service sector is a bonus.

Attributes

Candidate must be a team player and be supportive of his/ her colleagues. Candidate is required to take on a mentoring role towards his/ her subordinates.

Candidate must have a problem-solving attitude and be able to take on tasks independently and complete them comprehensively. The candidate must show a heart for the cause.

Responsibilities

CSN Operations:

Guide the Programme Manager(s) on the day-to-day operations of the programme, including:

• Managing new enrolments
• Executing the activities of the programme
• Managing the Caregiver Relief Fund

Supervise and mentor the Programme Manager(s) and ensure their positive development

CSN Planning:

• Oversee the strategic development of CSN, and ensuring it meets its intended targets
• Engage the CSN Sub-Committee

Caregiver Clubhouse/ Resource Centre:

Oversee and manage the development of the upcoming Clubhouse/ resource centre

CSN Admin:

• Ensure sustained funding for the CSN programme
• Be responsible for the use of funds ringfenced for CSN
• Engaging donors and preparing the necessary reports/ updates for donors/ grant bodies
• Application of new grants to fund CSN

Interested candidates can email their CV to Mr. Derrick Wong at [email protected]

Relevant information: www.facebook.com/CaregiverSupportNetwork