Responsibilities
• Monitor production issues, respond based on production defect severity SLAs.
• Respond to production issues related to AS/400 platforms, providing quick and effective solutions.
• Investigate, diagnose, and resolve production issues, including system errors, slow performance, and application failures.
• Ensure minimal downtime and provide detailed troubleshooting steps for incidents.
• Track, prioritize, and resolve incidents related to the AS/400 systems, ensuring timely closure within service level agreements (SLAs).
• Collaborate with other technical teams to escalate and resolve more complex issues.
• Use monitoring tools to continuously track system health, applications, and background processes.
• Strong skills in AS400, Linux/Unix Shell scripting, MS SQL, Oracle, BMC Control-M Scheduler
• Maintain detailed documentation of system configurations, troubleshooting steps, and procedures.
• Provide regular reports on system performance, incident resolution, and overall system health.
• Ensure that all work is properly logged in the incident and change management systems.
Requirements:
• At least 3-5 years’ relevant experience preferably in Application Support.
• Hands-on experience in writing AS400 and SQL queries and parsing logs for issue investigation
• Willing to work in onsite shift-support model [24*7]
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