Job Scope

1. Perform completeness check on audit confirmation request form/online request from customers/auditors

2. Daily process/data input of customer request on timely and accurate basis

3. Verification of customer/auditor instructions against bank records.

4. Attends to enquiries from stakeholders pertaining to request handling.

5. Manage exception case sand escalate to team lead if necessary.

6. Reconciliation and all adhoc task

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

Job Description

• Project management, to ensure delivery of key initiatives on time and budget.

• Engaging with stakeholders across business and technology to ensure alignment on key deliverables and timelines.

• Providing regular updates and following up on action items at working groups across multiple workstreams in projects

• Manage project issues, form and execute actions to overcome blockers to project implementation

• Plan and execute with the project team on key aspects of the project including requirements gathering, development, testing and eventual production release

• Consolidate and provide regular (monthly) updates to the Project Steering Committee on the project status, including milestones achieved, project risks and issues for escalation and upcoming milestones (outlook)

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

Job Description

• Client Service Officer (CSO) within the team covering institutional investors active in public markets i.e. asset managers, hedge funds and family offices who trade actively in public markets.

• Support the public markets team RMs in client KYC documentation, account opening and onboarding.

• Assist RMs in fixed deposit (FD) matters such as placements, rollovers, withdrawals.

• Lead the client account maintenance processes, including change of account mandates, multi-currency account (MCA) currency opt-ins, fee debiting, fee waivers, entity/account name changes and account closure procedures

• Be in charge of payments and transactional matters – including RFI queries, manual exceptions, agent bank queries, GIRO rejections.

• Assist RMs in account retagging and data cleanup and maintenance

• Any other adhoc tasks / projects assigned by the RMs/team from time to time on revenue data collation, events, sales, marketing, etc

• Support a smoother end to end journey for customers from onboarding to settlement of trades by working closely with product teams and support units.

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

Responsibilities

• Inspect vehicle engine and mechanical/electrical components to diagnose issues accurately
• Inspect vehicle computer and electronic systems to repair, maintain and upgrade
• Conduct routine maintenance work (replacing fluids, lubricating parts etc.) aiming to vehicle functionality and longevity
• Schedule future maintenance sessions and advise motorists on good vehicle use
• Repair or replace broken or dysfunctional parts and fix issues (e.g. leaks)
• Provide accurate estimates (cost, time, effort) for a repair or maintenance job
• Keep logs on work and issues
• Maintain equipment and tools in good condition

Requirements and skills

• Proven experience as auto mechanic
• Excellent knowledge of mechanical, electrical and electronic components of vehicles
• Working knowledge of vehicle diagnostic systems and methods
• Ability to handle various tools (e.g. pliers) and heavy equipment (e.g. lift)
• Willingness to observe all safety precautions for protections against accidents, dangerous fluids, chemicals etc.
• Excellent physical condition
• High school diploma is preferred; Certification from a vocational school or completion of apprenticeship is preferred
• Valid certification (e.g ASE) is a definite plus

To support AML (Anti-Money Laundering) Projects/CRs for Singapore and Regional entities

Key skills required: Shell Script, SQL, Spark, Python, System Diagram

Responsibilities

• Participate in end-to-end projects for system implementation of machine learning system

• Engage and collaborate with Architects, Security and Development Lead to ensure solution design complies with enterprise design principles, security and control standards

• Liaise with application teams across group and countries build the enhancements according to the technical solution plan

• Analyse user requirements and convert requirements to design document and other system documentation to capture key design decisions.

• Ensure scalability and maintainability of applications

• Plan technical deliverables, perform design and development works to meet project’s requirements within schedule

• Perform data mapping and process mapping with interfacing applications

• Escalate issues that impacts project schedule on timely basis and propose workarounds/resolutions

• Create technical documents for the solutions. Compile timely, comprehensive, and accurate documentation as requested

• Test, maintain and recommend software improvements to ensure strong functionality and optimization

• Work with production support team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing

• Partner with Test Management teams to ensure completion of SIT, UAT, performance / load testing and application security testing

• Liaise with other application teams and business users to prepare test data to support test scenarios

• Manage project change request approval windows and deployment schedule

• Facilitate and provide technical and testing support before and after production deployment

• Liaise with other units across IT and Business in the organization

• Manage external vendors for project delivery within schedule

Requirements

• More than 10 years assuming techno functional role in compliance technology(preferred) or risk/finance technology

• At least 14 years of experience in application and process design

• Ability to multitask effectively and handle large amounts of data

• Moderate SQL skills are required

• Highly driven, pro-active and a strong team player

• Excellent interpersonal skills and written and verbal communication skills in English

• Experience in Hadoop ecosystem and technologies

• Experience in NoSQL database or Big Data

• Experience in Git, Jenkins, JIRA

• Experience in SharePoint and Confluence

• Experience / knowledge in Unix Shell Scripting, Oracle, Java and Python, Spark

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

Job Description

1. Maintain tunnel washer, washer extractor and dryers to keep laundry machinary and equipment in operational condition.
2. Follow standard routine system check procedure.
3. Follow regular maintenance programme procedure.
4. Perform troubleshoot-ing, repair and servicing procedure.
5. Upkeep spare parts inventory records.
6. Manage machinery cleaning and housekeep-ing of maintenance, repair and servicing tools.

Job Requirement

1. At least a Higher NITEC / Diploma in Mechanical or Electrical Engineering, or Electrical & Electronics, or other Engineering-related field.
2. At least 1 year of working experience. Preferred in laundry or manufacturing industry.

Responsibilities

1. Project Management:

Support and coordinate regulatory projects, ensuring that timelines and resources are effectively managed to meet regulatory deliverables on time. Work across teams to keep projects on track and within scope.

2. Data Analytics:

Leverage data analytics tools to provide insights into regulatory performance, compliance trends, and risk areas. Use data-driven insights to optimize regulatory processes and improve decision-making.

3. Compliance Management:

Collaborate with business and support units to ensure that the organization remains compliant with applicable laws and regulations. Identify regulatory risks, gaps, and improvement opportunities across the business.

4. Risk Identification & Process Improvement:

Identify potential regulatory and operational risks in areas such as sales, trading, new product development, and operational activities. Work to improve processes and systems to mitigate those risks and ensure that business activities align with regulatory requirements.

5. Operational Risk Support:

Work closely with the business and support units to support various operational risk management deliverables, including reviews, assessments, and ad-hoc projects.

6. Stakeholder Engagement:

Collaborate with cross-functional teams including legal, finance, operations, and senior leadership to ensure alignment on regulatory and operational risk priorities.

Requirements

1. 3 years treasury / regulatory / project management / operational risk experience preferred, but fresh graduates may apply

2. Experience in use of excel and powerpoint is a must, ability to use data analytics tools (e.g. Tableau, Python) will be a plus

3. Able to work independently

4. Good command of verbal, written and presentation skills

5. Personality that reflects enthusiasm, willing to work and collaborate with others, energetic and enthusiastic

6. Graduate degree from a recognized University with, preferably in Accounting, Finance, Business

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

Responsibilities

• Develop and maintain technical documentation, including standard operating procedures and technical guides.
• Set up and configure computer hardware, software, networks, printers, and scanners.
• Oversee the functionality of computer systems and network infrastructure.
• Conduct system administration tasks, including software installation, configuration, patch management, monitoring, and performance tuning.
• Respond to service issues and handle support requests efficiently.
• Engage in staff training sessions to introduce new technologies and systems.
• Participate in shift work to ensure consistent IT support.

Requirements:

• Diploma or Degree in IT or a related field.
• Fresh Graduates with an IT Diploma/ Degree welcomed to apply or candidates with at least 1 year of relevant working experience
• Good team player and able to work independently.
• Good time management skills and able to meet deadlines.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: L5X96633

Our client is a local company, one of the leading Environmental Services provider. They are looking for a IT Executive to assist their team for the next phase of their business. They are located in West.

Duties of IT Executive:

• Provide support for on-site and remote end-users to resolve IT-related issues, including hardware, software, and network troubleshooting on notebooks, desktops, and related peripherals.
• Conduct installations, system migrations, and problem-solving for various systems.
• Troubleshoot desktop-related issues effectively.
• Maintain and support servers, databases, and IT infrastructure, including performing configuration upgrades.

Requirements:

• Minimum 1 year IT back end support experience
• Minimum ITE/Diploma in Information Technology
• Comfortable to work in fast-paced environment

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv. We regret that only shortlisted candidate will be notified.

Email address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682
EA Reg. No. R24124884 (Tham Wei Sik)

Job Responsibilities:

• Technical Support: Provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and IT related devices. Troubleshoot, diagnose, and resolve issues.
• Troubleshooting and Issue Resolution: Quickly assess technical issues, diagnose problems, and determine the best solutions to address user inquiries. This includes software troubleshooting, application errors, and system configuration issues. Interact with users to understand the issues they face and provide timely solutions. Maintain a positive, customer-focused attitude.
• Audio & Video System Support: Manage the setup and troubleshooting of audio and video conferencing systems, ensuring smooth operation for meetings and remote communication.
• Ticket Management: Log all support requests in a ticketing system, track the progress of each ticket, and ensure timely resolution or escalation when necessary.
• Escalation of Unresolved Issues: Direct unresolved or complex issues to the next level of support personnel or related teams when required, ensuring that escalated cases are managed with continuity and efficiency.
• System Monitoring: Continuously monitor system performance and proactively address potential issues to ensure smooth operations. Report incidents and suggest preventive measures.
• Software and Hardware Setup: Install, configure, and update software and hardware as required by the organization. Maintain an inventory of all IT assets.
• User Account Management: Set up and manage user accounts, permissions, and passwords, ensuring security protocols are followed.
• Documentation: Maintain detailed records of all IT issues and solutions for future reference. Create user manuals or guidelines when necessary.
• Training Manual Creation: Write clear, user-friendly training manuals and support documentation to aid customers and employees in resolving common technical issues and using new applications effectively. Provide training sessions or guidance to end-users on common issues, new software, or equipment usage.
• Network and Security Assistance: Assist with basic network troubleshooting and basic security issues, such as network connection, virus removal and adhere to organizational IT security policies.
• System Updates and Maintenance: Perform regular updates, backups, and maintenance on IT systems to keep them running efficiently.
• Additional Ad Hoc Assignments: Take on other ad hoc assignments as assigned, including tasks such as inventory tracking, assisting in the onboarding process, and preparing reports on common support issues.

Job Requirements:

• Diploma in Computer Science, Engineering or any related discipline
• Good knowledge of System Administration and Networking
• Possess at least 1 year of network experience
• Meticulous, good interpersonal and communication skills.
• A team player and willing to learn.
• Able to work independently or with little supervision

About You

We’re looking for someone who loves to learn, share knowledge, and is a team player – someone who can bring a fresh perspective and one who is constantly seeking better practice for the overall quality of our work and our customer experience.

Key Areas of Responsibility

● Support of all Applications for ASIA

● Participate in Global Project and Future SAP lead for ASIA

● Develop and validate the application design.

● Gather feedback from business users and understand the requirements

● Define/Validate IT Application process and governance

● Work with other Regional/Global IT teams/Vendor

● Author complex stored procedures, SQL Jobs

● Assists in project planning and scheduling

● L1-L2 Support/trainer for end-users

● Vendor Coordination & Vendor-Contract Management

Qualifications/ Experience

● Diploma/relevant qualification in IT or Computer Science

● Exposure to end-user environments with different application technologies (ERP, CRM, BI…)

● 5+ years experience in ERP, BI space

● Team player with experience working with multi-cultural team and regional exposure

● Pro-active and independent

● Good knowledge of Business process and ERP architecture

● knowledge and exposure working with different modes of integrations ( ETL, ELT, ESB….)

● Very good Knowledge of Microsoft SQL, SSIS.

● An understanding of Financial Reporting and / or Financial Concepts

● An understanding of cash-to-order, procure-to-pay process

● Ability to prioritize assignments,

● Excellent communication skills, both written and verbal, with the ability to present complex ideas to technical and non-technical audiences.

● Excellent analytical and problem-solving skills with an understanding of existing and emerging technologies.

● Ability to prioritize workload and work well under pressure to meet deadlines and manage business expectations.

● Regional travel will be required

● Experience working in the manufacturing domain is a plus

● Willingness to learn new applications is a plus

Title: IT Security Analyst

Our client is a global US MNC in the IT industry. Due to business needs, they are now recruiting a Logistics Coordinator be part of their Logistics Team for ongoing transformation projects.

Duties of Logistics Coordinator:

• Assist with daily warehouse operations, including picking, packing, and stock management.
• Maintain high accuracy in receiving, picking, and Warehouse Management System (e.g., SAP) processes.
• Monitor and respond to emails and handle general inquiries efficiently.
• Sort and organize inventory in line with established procedures.
• Provide administrative support, including document filing, scanning, and retrieval (e.g., PODs, invoices).
• Conduct regular stock-taking and cycle counting as assigned.
• Ensure punctuality and commitment, including availability for overtime when needed.
• Perform other tasks as directed by supervisors.

Requirements:

• Relevant experience
• Physically fit to carry loads up to 20kg

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

You are assisting the in-house IT Engineer in managing and resolving the day-to-day IT requests from employees. These tasks may include, but are not limited to the responsibilities as follow:

Responsibilities:

· Installing and configuring computer hardware, software, systems, networks, printers and scanners.

· Maintain and monitor the list of e-mail address in the company.

· Create login credential and the access rights to the new employees and deactivate all the access when employees leave the company.

· Ensure the security of data, network access and backup systems are kept up to date.

· Providing technical support across the company, including repairing and replacing equipment when necessary.

· Manage and update IT infrastructure list for the whole company.

· Raise Purchase requisition by identifying and selecting the appropriate equipment that align with the requirements of management.

· Support overseas office user from remote connection.

· Any other ad-hoc duties as assigned by IT lead/Management.

Requirements:

· Only Singaporeans may apply

· Part-timers are welcome

· Diploma or Degree holder with 2-3 years of relevant working experience.

· Extensive knowledge of computer hardware systems

· Familiarity with general OS systems, Enterprise, programming languages, and Office software

· Knowledge of LAN and wireless networks

· Good communication skills

· Ability to troubleshoot complex software and hardware issues

· Knowledge of database and networking security systems

Responsibilities:

• Designing, implementing, and managing security solutions to protect against cyber threats while ensuring seamless IT Infrastructure, Servers and Applications performance.
• Continuously optimize existing IT Infrastructure, Servers and Applications security policies and models, monitor and respond to threat detection event alerts and response handling, and enhance overall detection levels and coverage.
• Be responsible for vulnerability management (CVE, CVSS, OWASP Top 10), container, network & systems security, as well as cloud security tools and services
• Design, configure, and maintain firewalls, VPNs, intrusion detection/prevention systems (IDS/IPS), and other security devices.
• Monitor and analyze security events and logs to identify potential vulnerabilities and incidents.
• Threat Prevention & Incident Response: Identify, investigate, and resolve security breaches and incidents.
• Develop and implement strategies to mitigate identified risks and vulnerabilities.
• Ensure all compliance and security control functions are performed timely and orderly.
• Drive continuous improvement of procedures and processes related to cybersecurity process and operations monitoring.
• Conduct regular audits of IT Infrastructure, Servers and Applications security to ensure compliance with security policies.
• Maintain compliance with industry standards such as ISO 27001, GDPR, or SOC 2.
• Create and maintain detailed network diagrams and security documentation.
• Work closely with IT teams to ensure robust security integration across systems.
• Educate employees on security best practices and emerging threats.
• Manage tools like SIEM, antivirus solutions, IDS/IPS and DLP software.
• Stay updated with the latest technologies, trends, and vulnerabilities in cybersecurity.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Relevant certifications (e.g., CISSP, CEH, CCNP Security, Palo Alto PCNSA) are a plus but not mandatory.
• 7 to 12 years of experience in the designing, implementing, and managing of IT Infrastructure, Servers and Applications security according to industry standards such as ISO 27001, GDPR, or SOC 2.
• Expertise in one or more IT Security Engineering topics, such as Secure Browsing, PAM, PKI, or Multifactor Authentication.
• Proven ability to contribute to the development of architecture, concepts, and processes in IT security.
• Strong understanding of network protocols (TCP/IP, DNS, HTTP, etc.), firewalls, VPNs, intrusion detection / prevention systems (IDS/IPS), vulnerability management (CVE, CVSS, OWASP Top 10) and etc.
• Proficiency in firewall technologies (e.g., Fortinet, Palo Alto, Cisco ASA).
• Experience with vulnerability scanning tools and penetration testing.
• Experienced with cloud environments and cloud security principles. Knowledge in AWS/Azure cloud security tools and services.

We are seeking a skilled IT Project Manager to oversee the planning, execution, and delivery of technology-related projects. The ideal candidate will have a strong background in IT project management methodologies and a deep understanding of technology systems and processes.

Key Responsibilities:

· Define project scope, goals, and deliverables that align with business objectives.

· Develop detailed project plans, timelines, and resource allocation.

· Coordinate internal resources and third-party vendors for project execution.

· Monitor and track project progress.

· Conduct risk assessments and implement mitigation strategies.

· Prepare and present regular project status reports to stakeholders.

· Foster clear communication between project teams and stakeholders.

· Ensure adherence to project management standards and methodologies.

· Manage project budgets and ensure cost-effectiveness.

· Lead project meetings and facilitate collaboration among teams.

Qualifications:

· Bachelor’s degree in Computer Science, Information Technology, or a related field.

· Minimum of 3 years of experience in project management.

· Proven experience with project management tools (e.g., Microsoft Project).

· Excellent leadership and team management skills.

· Strong problem-solving and analytical capabilities.

· Exceptional communication and interpersonal skills.

· Relevant certifications (e.g., PMP, PRINCE2, Agile) are preferred.

Withersworldwide

Job title: IT Support Analyst

Reports to: Regional IT Service Desk Manager/Head of IT Service Delivery

Location: Singapore

Join a dynamic and fast-growing employment practice that is well-regarded by clients and has gained a foothold in all legal directories in recent years. We service top-tier clients including family offices, Fortune 500 companies, financial institutions, cutting edge start-ups, and individuals including founders, C-suite executives and executives. The nature of the work that we do is complex, high-value and challenging, and we offer strategic, commercial and pragmatic solutions to clients. In so doing, we test the frontiers of employment law, the tripartite landscape, and good practice.

About Withers KhattarWong LLP

Withers KhattarWong LLP is amongst the largest international law firms in Singapore. We are a fully integrated global law firm with lawyers located across five continents in 18 offices.

Our broad global platform allows us to guide clients through the legal challenges inherent in the ever-changing international landscape.

Internationally, we have made a reputation for ourselves as the leading law firm for private capital; our clients include public and private companies founded by successful families, MNCs, financial institutions, international brands, family offices and HNWIs, charities and not-for-profit organisations, amongst others. We pride ourselves on our integral role in helping our clients achieve success.

What are we looking for?

We are looking for an experienced, technical and personable IT Support Analyst to support to all users within the APAC offices.

The ideal candidate will be able to empathise, adapt and have excellent analytical troubleshooting skills with the ability to resolve problems methodically and logically. You will inspire confidence and be an excellent communicator at all levels, capable of dealing with people in a calm, effective and efficient manner. The ideal candidate will have experience working in a professional services environment, ideally in a law firm.

Areas of focus and responsibilities

• Perform technical support functions via phone, remote connection and desk side visits
• Log calls in the Service Desk management tool to ensure incidents and requests are managed in a timely manner and escalated using the correct procedures. Close calls when a satisfactory resolution has been achieved
• Correctly diagnose software and hardware faults and liaise with 3rd party engineers. Incidents should be carried out within reasonable time scales and monitored to resolution
• Identify major support incidents and liaise with support teams, following the Major Incident process
• Build and support laptops, desktops, printers and remote devices such as iPhones
• Inform the Regional IT Service Desk Manager of any escalating support issues in order that they may be resolved within reasonable time scales
• Assist with user account management and administration i.e. new hires/leavers etc
• Administer IT asset inventories, ensuring records are kept fully up to date
• Produce and maintain technical documentation and articles for the knowledge base
• Participate in IT projects, implementation and roll outs as required

This list of duties and responsibilities is not exhaustive. It is intended to describe the general content of, and requirements for the performance of this job, and as such, the role may also include the undertaking of additional tasks as required.

Technical skills and qualifications

• Minimum 3-4 years' experience in a law firm or similar/professional environment
• Graduate or equivalent in a numerate subject
• Technical knowledge of supporting Windows 10 Professional in a networked environment
• Experience of working in a Microsoft Active Directory and Exchange environment
• Detailed knowledge of the Microsoft Office 365 suite including installing, configuring and support within a network environment
• Understanding of networking technologies (wired and wireless)
• Knowledge of remote working technologies – Citrix, VPN and DUO 2 factor Administration
• Mobile phone (iPhone) support and administration using MDM (Airwatch)
• Experience supporting VDI environments
• PC and Laptop configuration
• Configuration, analysis and diagnostics of PC, Printer and Laptop faults. Familiarity with HP PC hardware, Lenovo / HP Laptops, HP Laser printers and Canon multifunction devices
• Experienced supporting Video Conferencing Systems and Solutions
• Document Management System – iManage or similar
• Professional Services specific applications – Laser forms, Elite and InterAction
• Time Management/Recording – Elite 3E or similar - desired but not essential
• Being ITIL V3/V4 certified is desirable

Personal qualities and approach

• Service oriented and collaborative approach. Able to work with a wide variety of users both technical and non-technical.
• Inspires confidence that issues raised will be resolved and stakeholder's expectations are effectively managed.
• Excellent communicator at all levels. Empathises with user frustrations; capable of dealing with people in a calm, professional and effective manner
• Excellent analytical troubleshooting skills with the ability to resolve problems methodically and logically
• Strong written communication skills with a high standard of user training documentation and technical procedure writing skills
• Enthusiastic and approachable
• Must possess good problem-solving skills and a calm and focused attitude.
• Must be a pro-active, team player but have the ability to work and focus on tasks independently of others. The individual will be required to manage major service outages and incidents in a calm, methodical and professional manner.

The Essentials

• Monday to Friday, 35 hour week, working a shift rotating between the hours of 8:00am to 6:30pm. Flexibility is a must as shift coverage, out of hours support and occasional overtime during projects and rollouts is a requirement of the role
• 12 week probation period, 4 week notice period

About Withersworldwide

A law firm focused on people and collaboration

For the past 125 years, Withers has supported some of the world's most remarkable people and organisations at defining moments in their lives.

We are the only international law firm focused on successful individuals and private capital, working closely with founders, investors and family offices. We also advise governments, charities, global brands and start-ups of all shapes and sizes.

Many of our clients are shaping the future and creating solutions to tackle many of the world's problems. It makes for a fascinating and challenging practice. Our role is to get to know each individual client, find out where they want to be, and help them to get there – whether they are building a business, looking after their family, involved in a complex dispute or protecting their finances for the future.

To meet their unique needs we are exceptionally collaborative, working together across teams and time zones.

We are agile, focusing on strategy rather than rigid ideas and traditional hierarchy. It is a truly flexible working culture that puts people first.

Join us to be part of a team that is always looking to the future. Where initiative, big ideas and bold moves are always encouraged. Where you can truly be yourself.

Information for Recruitment Agencies

Withersworldwide endeavours to recruit and fill vacancies directly. However, when we do need to engage with agencies, Withersworldwide operates a preferred supplier list and will not be accepting unsolicited applications from non-PSL agencies for this role.

Equal Opportunities Employment Statement

It is the policy of Withersworldwide to provide equal opportunities for all employees in relation to recruitment, training and promotion. Decisions in these areas will be made only by reference to the requirements of the job and shall not be influenced by any consideration of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race (including colour, nationality and ethnic and national origin), religion or belief, sex or sexual orientation.

About ST Engineering

ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

Our history spans more than 50 years, and our strategy is underpinned by our core values – Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture – from the people we hire, to working with each other, to our partners and customers.

About our Line of Business

Our Training & Simulation Systems business has close to 40 years of experience in delivering innovative learning, training, and simulation solutions to customers in the defence, public safety and security, and enterprise domains. We envision to create a better future together through learning, training, and simulation.

Together, We Can Make A Significant Impact

We are seeking a highly skilled Project Manager, IT Service Operation with over 5 years of experience in managing Large scale IT service operations (>60 IT Support Engineers). The ideal candidate must hold at least an ITIL Foundation certification and demonstrate expertise in project management, service delivery, and IT support functions. Familiarity with educational technology (edutech) and experience working in a defence environment are highly desirable.

Be Part of Our Success
Project Management:
• Lead and manage IT service desk projects from initiation to closure.
• Develop and maintain project plans, schedules, and budgets.
• Coordinate with cross-functional teams to ensure project deliverables are met on time and within scope.
• Monitor project progress, identify risks, and implement mitigation strategies.
• Prepare and present project status reports to stakeholders.

Service Operations:
• Oversee day-to-day IT service desk operations to ensure high-quality service delivery.
• Develop and implement service desk policies, procedures, and best practices.
• Ensure compliance with ITIL processes and standards.
• Manage and resolve escalated service desk incidents and requests.
• Analyse service performance metrics and implement improvements.

Team Management:
• Lead, mentor, and motivate a team of IT service professionals.
• Conduct performance reviews and provide professional development opportunities.
• Foster a positive and collaborative work environment.

Customer Relationship Management:
• Serve as the primary point of contact for stakeholders regarding IT service projects.
• Establish and maintain strong relationships with customers and clients.
• Ensure customer satisfaction through effective communication and problem resolution.

Qualities We Value
• Minimum of 5 years of experience in IT service management or related roles.
• Proven track record of successfully managing IT projects.
• Experience in an educational technology (edutech) environment is highly desirable.
• Experience working in a defense environment is highly desirable
• Strong project management skills with the ability to manage multiple projects simultaneously.
• Excellent understanding of IT service management (ITSM) principles and practices.
• Proficiency in ITIL processes, including incident management, problem management, and change management.
• Exceptional leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Familiarity with IT service desk software and tools.
• Knowledge of Cloud infrastructure, network and End users Computing Devices.
• Understanding of cybersecurity principles and best practices.
• ITIL Foundation certification is required.
• PMP or PRINCE2 certification is a plus.

Our Commitment That Goes Beyond the Norm
• An environment where you will be working on cutting-edge technologies and architectures.
• Safe space where diverse perspectives are valued, and everyone’s unique contributions are celebrated.
• Meaningful work and projects that make a difference in people’s lives.
• A fun, passionate and collaborative workplace.
• Competitive remuneration and comprehensive benefits.

Summary

The Senior IT Engineer is responsible for managing and supporting the IT infrastructure, ensuring the stability, integrity, and efficient operation of the information systems that support core organizational functions. This role involves designing, implementing, and maintaining IT systems, providing technical guidance, and ensuring compliance with industry standards and best practices. This role provides IT support over the phone and in person to non-technical end-users and performs basic device support independently. It involves installing, assessing, troubleshooting, maintaining, repairing, and upgrading computers and equipment of various types. The engineer will fulfill customer requests, resolve technical problems, and respond to customer questions in a timely and professional manner. Building relationships with employees and providing exceptional customer service are key aspects of this role.

Essential Duties and Responsibilities

• Design, implement, and maintain IT infrastructure, including servers, networks, and storage systems, ensuring high availability and performance.
• Provide advanced technical support and troubleshooting for complex IT issues, serving as an escalation point for junior IT staff.
• Develop and enforce IT policies, procedures, and standards to ensure compliance with regulatory requirements and best practices.
• Manage and monitor security solutions, including firewalls, anti-virus, and intrusion detection systems, to protect the organization's IT assets.
• Collaborate with other departments to understand their IT needs and provide solutions that align with business objectives.
• Plan and execute IT projects, including system upgrades, migrations, and new implementations, ensuring minimal disruption to business operations.
• Stay current with emerging technologies and industry trends, recommending and implementing new solutions to improve IT services.
• Provide IT user support using standard screens, scripts, reference guides, and procedures while completing ongoing training to deepen skillset.
• Interview users to collect information about problems and lead them through diagnostic procedures to determine the source of errors. Troubleshoot and resolve technical support questions professionally.
• Image PCs, install software, and peripheral equipment.
• Provide first-level network administration support, including creating user accounts, assisting in file restores, maintaining passwords, increasing user space, and providing rights to some areas.
• Update assigned tickets with the latest status and continuously communicate with necessary parties, including providing follow-up to the user on the status of the problem until resolution.
• Escalate incidents and service requests to next level support if the issue cannot be resolved.
• Work on incident response and resolution targets in an Information Technology Service Management (ITSM) environment with Service Level Agreements (SLAs).

Qualifications:

Education:

• Required: Bachelor’s Degree in Information Technology, Computer Science, or a related field.
• Preferred: Master’s Degree in Information Technology, Computer Science, or a related field.

Experience:

• Required: 7+ years of experience in IT infrastructure management and support.
• Preferred: 10+ years of experience in IT infrastructure management and support, with a focus on enterprise environments.

Knowledge, Skills, and Abilities:

• Required:
  • In-depth knowledge of IT infrastructure components, including servers, networks, storage, and virtualization technologies.
  • Strong understanding of IT security principles and practices.
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
  • Ability to manage multiple projects and priorities in a fast-paced environment.
  • Knowledge of standard business desktop software and hardware.
  • Ability to troubleshoot and resolve technical support questions of customers in a professional manner.
  • Experience with PC or network administration.
  • Ability to effectively prioritize tasks and perform well under pressure.
• Preferred:
  • Experience with cloud computing platforms, such as AWS or Azure.
  • Relevant certifications, such as CISSP, CCNP, or MCSE.
  • Experience with troubleshooting in a Windows environment.
  • Self-motivated and well-organized; possesses both the initiative to work individually and contributes appropriately to working as part of a team.
• Work Environment:
• The Senior IT Engineer will work in an office environment but may be required to travel to other company locations as needed.
• May be required to work outside of regular business hours to perform maintenance or respond to emergencies.

Others

· Work Location: 28 Woodlands Loop, #01-00, Singapore 738308

· Full time, 5 days work-week, Hybrid environment, Monday to Friday, 8.30 am to 5.30 pm

· 13th month, variable bonus and medical benefit

Interested applicants, please submit your updated resume in MS format by using the APPLY NOW button.

Please include the following information in your resume:

· Reason for Leaving

· Current and expected salary

· Date of availability/Notice period

Only shortlisted candidates will be notified.

Job Responsibilities

• To provide efficient and effective sales administration process flow and coordination to ensure highest customer satisfaction.
• To support Account Managers in preparing Sale Quotations to customers’ enquiries with an eye of detail and close follow up.
• To response to customers’ request on quotations and products information for new purchases requirements or renewals of licenses/maintenances.
• To verify on prices before submitting to Purchaser to process Purchase Order.
• To process Sales Orders for confirmed sales orders.
• To response to Customer’s request on delivery and co-ordinate with Operations team.
• To escalate maintenance or support issues that has been reported by the Customers with Operations team.
• To work closely with the Account Managers to meet sales performance goal.
• To document all relevant data systematically.
• To gather information and support Account Managers when there is a Tender requirement in liaison with Suppliers and Technical Solution Team.
• To follow up on tender progress and updates.
• To establish a good relationship with Customers to explore if there are any other opportunities apart from those products requested and expand the business opportunities to create more sales revenue.
• To perform other administrative duties as assigned or other duties as deemed required by Company.

Job Requirements

• Minimum ‘O’ Level with 2 to 3 years Customer Services’ working experiences preferably in Information Technology or IT System Integrator industry.
• Strong customer experience mindset, listening, understanding and responding to customer needs.
• Keen to learn and a team player.

Work Environment

• Office environment
• Work-life balance
• Flexible working arrangement
• Training will be provided
• Free access to office building facilities ie swimming pool, gym rooms, tennis court and BBQ pit

Customer Service Executive salary range : $2300 to $2500, with attractive monthly sales incentives and monthly mobile reimbursement claim max up to $50.

Job Responsibilities:

• Support network and computing infrastructure (for on premise or on cloud);
• Install all new hardware, systems, and software for networks/servers;
• Install, configure, maintain network services, equipment and devices (for on premise or on cloud);
• Perform troubleshooting analysis of workstations, servers and network equipment;
• Manages system back-up and restore;
• Monitors network performance and implements performance tuning;
• Manage, check logs files and generate monthly reports;
• Perform software and anti-virus patching for security;
• Strong analytical abilities and professional office experience needed;
• To adopt and manage change management processes for all production equipment;
• Coordinate with internal, external parties and customers for problem resolution, defect management and reporting.
• Perform Windows server administration
• Provide technical support;
• Setting up user accounts, permissions and passwords;
• Manage user accounts, permissions, email, anti-virus, anti-spam;
• Asset management, tracking and generate reports;
• Familiar with Linux and Windows operating systems

Job Requirements:

• Min Diploma in IT related discipline
• Min 3 years of relevant working experience
• AWS /MCSA certifications will be added advantage
• Strong sysadmin skillset for AWS Cloud Services (E.g. EC2, DynamoDB, API Gateway, RDS, Lambda, CloudFront, CloudFormation, CloudWatch etc.).
• Experience in Windows Servers, Active Directory, Group polices, routers configuration

IT Engineer

Responsibilities:

• Provide IT and network support including system installation, configuration, upgrading and troubleshooting.
• Manage computer networks and related computing environments on systems software, applications software, hardware, and configurations.
• Provide daily support to user and operation system platform.
• Documentation of all the IT assets, user information, phone lines, data lines and software licenses and maintenance.
• Protect data, software, and hardware by coordinating, planning and implementing network security measure.
• Troubleshoot, diagnose and resolve hardware, software and network problems.
• Managing of IT assets and assists in decision making on acquiring IT assets.
• Setting up all the IT requirements which includes PC, Copier Machines, required software and the applications pertaining to the respective department.
• Email configuration – creating email IDs for the new staffs, taking backup of the outlook files, adding additional email accounts in accordance to internal procedure.
• Monitor server infrastructure and application full data and system backup, load balancing web server, VM server and windows SQL cluster fail over services
• Carry out and deliver change request from operation team to enhance system security and data process tracking system.
• Conduct training related to operation system application, shop floor management system and internal IT Management policy.

Mon to Fri 9am to 6pm

Summary:

• Provide support and manage project

• Follow up with clients in timely manner

• Assist sales team with site survey & system design

• Provide onsite support to diagnose and rectify technical issue

• Outline budget based on requirements and tracking costs to deliver project on budget.

• Prepare detailed project plan to schedule key project milestones, workstreams & activities.

• Manage delivery of the project according to project plan.

• Track project and providing regular reports on project status to project team and key stakeholders.

• Manage and adjust for any changes in project scope, schedule and/or budget.

• Managing the relationship and communication with the client and all stakeholders, ensuring the project is delivered to their satisfaction.

Additional Information:

• Relevant educational qualifications in Diploma or Degree in Computer Science / Information Technology

• At least 1 year experience in handling software projects

• Good understanding of programming , new technology trends / applications etc and with .basic cybersecurity & network knowledge.

• Proficient in Windows, Word, Power Point, Excel, and Access

• Able work independently and with other both indoor and outdoor locations

• Effective interpersonal skills for working in a team environment

• Able to work with deadlines and pressure

• Good working attitude and self-motivated

· 8 - 10 years of IT Security experience in administration and management of IT Security technologies primarily Symantec Data Loss Prevention, Symantec Endpoint Protection, Email Security, Data Classification and other endpoint & data security solutions;

· Should be a bachelors/masters/engineering graduate or equivalent technical degree in Information Technology or Computer Science;

· Knowledge of different domains of IT Security;

· Working & hands-on experience in administering the IT Security Solutions;

· Must have experience in working in similar Production setup in Run (Operations) mode;

· Ability to apply risk based approach while working on assigned responsibilities;

· Experience in defining, implementing, and enforcing enterprise-level IT security policies for endpoint and data security solutions;

· Must have working experience in managing endpoint security solution for a Large enterprise level environment, working experience in financial organization is preferred;

· Excellent in analytical, communication and documentation skills;

· Must have strong understanding of ITIL processes and comfortable working in process oriented environment

Responsibilities

• Provide technical support and troubleshooting for CCTV systems.
• Provide software application support to hardware systems.
• Assist customers with installation, configuration, and maintenance of CCTV equipment.
• Diagnose and resolve hardware and software issues remotely.
• Collaborate with the engineering team to escalate and resolve complex technical problems.
• Document and track customer interactions and solutions in the support ticket system.
• Educate customers on proper usage and best practices for the systems.
• Conduct routine system checks and updates to ensure optimal performance.
• Stay updated on the latest trends and technologies in the surveillance industry.

Qualifications

• Diploma or Degree in Engineering or IT field
• Experience in technical and software support or a related field, specifically with monitoring and surveillance systems.
• Strong problem-solving and analytical skills.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Detail-oriented with strong organizational skills.

Mandatory Skills

• Technical troubleshooting
• Software application troubleshooting
• Customer service
• Time management
• Communication
• Remote diagnostics

Plus to Have

• CCTV systems
• Monitoring and surveillance systems
• Networking

Working Arrangement

• Working Hours : On-site period – shifts of either 00:00 to 12:00 or 12:00 to 23:59.
• Working Days : 4 Days On, 4 Days Off Rotation (weekly).

Team Orientation

• Teams size of at least 5 members.
• Senior team member will provide training and guidance to junior team member.