Position Overview:
Reporting to the Head of Systems and Platform, you will be part of a dynamic IT team responsible for driving the vision and strategy behind Infrastructure Operations and Support. Your role will involve exploring, architecting, leading, and managing the deployment of innovative technologies to transform the data center into a more agile, secure, and operationally efficient environment.

Key Responsibilities:

• Technology Trend Analysis & Recommendations: Identify emerging technology trends and issues affecting infrastructure service delivery. Recommend solutions or alternative actions to mitigate challenges and optimize performance.
• Cloud Infrastructure & Security Tools: Design, plan, and implement hybrid cloud infrastructure and deploy tools to meet operational and security requirements, ensuring scalability and security across the organization.
• Capacity Planning & Optimization: Conduct capacity planning, performance analysis, and optimization of existing infrastructure. Continuously enhance and improve infrastructure and processes for better efficiency and reliability.
• Infrastructure Architecture & Roadmap: Develop infrastructure architecture blueprints and implementation roadmaps. Plan the integration of new systems into existing infrastructure, ensuring alignment with business goals and technical requirements.
• Project Leadership & Implementation: Lead technical project implementations, ensuring successful deployment of infrastructure solutions. Manage the transformation of operational practices to align with new business needs and architecture changes.
• Collaboration & Solution Design: Work closely with project teams, business users, and stakeholders to understand IT challenges and business needs. Provide technical solutions that span a wide range of complexity, from simple server setups to complex multi-tier virtualization and hybrid cloud solutions. Ensure these solutions consider regulatory, security, cost, and sustainability factors.
• Procurement & Technical Specifications: Plan procurement schedules, develop technical specifications, and manage procurement activities to ensure timely acquisition of hardware, software, and services.
• Hands-On Technical Expertise: Be technically hands-on, capable of setting up proof of concepts (POCs) and eventually overseeing production implementations and integrations of new technologies.
• Infrastructure Upgrades: Plan and oversee the upgrading of infrastructure components and tools.

Qualifications Summary:

• Educational Background: A relevant university degree, with a minimum of 12 years of experience in IT infrastructure, architecture, and solution delivery.
• Experience:Infrastructure Architecture & Leadership: At least 8 years of experience as an infrastructure architect or technical lead, involved in solution design and deployment projects.
• Project Management: Minimum 4 years of experience leading and managing IT infrastructure projects.
• Technical Expertise:Operational & Security Frameworks: Strong understanding of operational and security best practices, including ITIL and ISO27001.
• Cloud & Infrastructure Technologies: In-depth knowledge of cloud computing, network, compute, storage, container management, automation tools, observability platforms, and security tools.
• Technical Skills:
• Proficiency in Linux and/or Windows Server Administration.
• Experience with systems, platforms, and database security, automation, and operational tools.
• Expertise in VMware virtualization, public cloud administration, and containers (e.g., Docker, Kubernetes).
• Familiarity with ITSM and monitoring tools.
• Ability to prioritize technology and service significance based on infrastructure needs, and to define and design the technology stack that meets business objectives.
• Communication & Interpersonal Skills:Excellent written and verbal communication skills, able to engage with stakeholders at various levels.
• Strong interpersonal skills for working effectively in cross-functional teams.
• Other Key Traits:Quick learner with a passion for applying technology to solve business challenges.
• Ability to think strategically, innovatively design infrastructure solutions, and adapt them to meet evolving business requirements.

Interested applicants please send your resume to [email protected]

Venessa Goh Wee Ni

R24124686

Recruit Express Pte Ltd

EA License No: 99C4599

RCB No.: 199601303W

We regret that only shortlisted candidates will be contacted.

Position : Sales Coordinator

• Working day : 5 days ( 9:00am -6:30pm)
• Location : Kaki Bukit
• Salary : $2500 -$3200

Responsibilities:

• Manage day-to-day sales operation
• Sales Order Processing: Quotation, Sales Order, Purchases Order, Delivery Order, Invoicing
• Professionally handle high volume of inquires and assist to provide effective solution for customers’ issues
• Provide excellent support and customer-service
• Proactively sourcing for new sales opportunities through inbound lead follow-up
• Connect with key customer contacts (external) as needed
• Coordinate projects and support lead manager. Ensuring projects are worked according to agreed plan and kept on schedule
• Liaise with internal teams such as Finance, Procurement, Logistics and Marketing

Chin Wai Loon Reg No: R24121618

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Responsibilities:

• The 1st Level Remote Support is required to provide 1st level troubleshooting to users queries/incidents received (regardless of source; in a professional and timely manner)
• Provide First Call Resolution (FCR) technical support via phone and email.
• Ensure calls are answered and emails are responded in a timely manner.
• Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.
• Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
• Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
• Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
• Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

Requirements:

• Min Higher Nitec in any discipline
• Min1 year End user support experience, Desktop or Technical Service Desk.
• Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.

Job Description:

Department: Regional Information Systems Division

Reports to: Regional IT General Manager

Functional Relationships with: Global Security Team, ASEAN Business Units, ASEAN local IT divisions

Position Profile:

Based in: Singapore

Job site: Yishun

Work Conditions:

• Work on daytime shift. However, when security incidents occur, he/she might be required to work on holidays or at night.
• Communicate via email, MS Teams, web meetings, etc
• Required oversea business trips if necessary

Successful candidate will be: engaged and responsible for SecOps (security operations), security incident handling, SOC response, etc as a Senior Specialist, Information Security Incident Response Lead, responsible for CSIRT operations in cyber security

Key Duties & Responsibilities:

• Be responsible for handling overall SecOps in cooperation with partner IT vendors and related internal departments as a member of the incident handling team within CSIRT
• Work with partner IT vendors that maintain information security infrastructure tools implemented in our company
• Monitor and continuously assess the IT security aspects and impact.
• Knowledge and strong understanding on CIS CSC to continuously improve IT security
• Reporting to Regional IT General Manager and the head of Global Security Team

Benefits and Detailed Responsibilities:

While increasing cyber security risks, we must strengthen its security measures to secure our business expansion. He/She will be able to keep updating our skill sets by touching on the latest technology trends as we continue introducing new services and technologies to achieve "Zero Trust” and “IT/OT cyber security”.

In addition, he/she can obtain a global business perspective since there are many opportunities to discuss security countermeasures with overseas members by crossing the border

The following measures will be taken to promote cyber security enhancement activities within the company.

1. Cyber incident response

He/She must enhance the process of incident handling and our ability to respond to incidents through the implementation of security solutions, training, and incident-handling experiences.

2. Vulnerability Assessment on platform and application/implementation of countermeasures

Based on the results of various diagnostics and tools, countermeasures against vulnerabilities will be promoted together with each application engineer. We will also work with the CCoE team and PSIRT to implement measures for cloud environments, promote pre-release diagnostics, and add tools to meet operational requirements in the production environment.

3. Implementation and Maintenance of security solutions

Murata is developing advanced solutions for emerging threats.

He/she must be responsible for selecting suitable security products to fit our maintenance and operation requirements and leading PoC and implementation with well-designed operations.

Ability / Competency Required

• Bachelor or Master’s Degree in Computer Science, Information Systems, or equivalent experience
• Minimum 5 years of experience in the Cyber Security and Infrastructure fields
• Security tool implementation and operational experience/application security technology experience
• Obtain CISSP (Certified Information Systems Security Professional Certifications) is preferable
• Obtain CISM (Certified Information Security Manager) is preferable
• Fluent English skills (minimum B2 level)
• Able to travel for long business trip minimum 1 month

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.

We are currently looking to hire IT Service Management Officer (SMO) - Messaging. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Job Type: One-year Renewable Contract

Job Description – IT Service Management Officer (SMO) – Messaging

You should have proven track records in areas of Stakeholder management, IT Service Management, IT Configuration Management, Incident Management, IT Security Management and IT Security Compliance & QA Management.

If you thrive on being part of delivery and transforming the clients’ operation, then this is the position for you. Your 'hands-on' knowledge, vast exposure and wealth of experience either in vendor and/or user environments, coupled with a driven and self-motivated personality, will ensure your success.

Responsibilities

1. Service Management
2. Configuration Management
3. Incident Management
4. IT Security Management
5. IT Security Compliance & QA Management

The following are the activities in each scope of work:

Service Management

• Monitor and report on the SLA/KPI of the in-scope systems, grouped under the System Family, to the client
• Liaise and work directly with client (stakeholders, Ops Managers and/or Contractors) for purpose of project delivery and maintenance support.
• Monitor and update client on operation concern and/or compliance matters and propose resolution.
• Provide monthly summary and/or progress report on systems health, statuses, risk status and status of CR/SR and System Problem.
• Conduct and/or participate in management update meetings - CCC, Operations, Service Review, Audit and Management Meeting.
• Review reports from Operations & Support (O&S) project teams within the System Family
• Provide support to O&S Project teams during Audit, DR/BCP, Backup & Recovery exercise.
• Propose continuous improvement initiatives with recommendations to strengthen IT governance & compliance, increase efficiency on work quality and processes.
• Prepare Management plan and submit compilation to the Client annually

IT Configuration Management

• Periodically review IT asset inventory (hardware, software, network equipment, network attached equipment and end-points) records maintained and updated by Client appointed Asset Officer.
• Maintain oversight and review the Obsolescence at System Family Level.
• Prepare and submit report to Client

Incident Management

• Lead investigation and resolution of incident
• Conduct root cause analysis and recommend improvement solution for recurrent incident to Client

IT Security Management

• Schedule security scan for identified systems according to policies and verify all vulnerability rectifications are satisfactorily performed.
• Conduct Security Review on System Access and administration patterns weekly, and report unusual or suspicious activities, if any, to SMO Head Office.
• Track, mitigate and deploy patch security vulnerabilities accordingly to the stipulated timeline. Maintain oversight and submit reports on monthly basis.
• Escalate and/or seek Client’s acceptance and approval of assessed risks.

IT Security Compliance & QA Management

• Ensure compliance status of the Systems adheres to applicable standards, polices, directives and guidelines.
• Declare, review and report compliance status to SMO head office annually.
• During audit exercise, work with stakeholders to provide responses and evidence to auditors or compliance related declarations.
• Provide a Rectification Plan on any gaps found.
• Provide rectification plan for issues arising from audit.
• Seek waiver on compliance whenever it is justifiable.
• Ensure all applicable standards, policies, directives, guidelines, deliverables and quality assurance records are filed and kept up-to-date for audit and review purposes.
• Work with Client on system enhancement required for policy changes and audit requirements.

The ideal profile should have / be:

• Degree in Information Systems, Computer Science or equivalent
• More than 5 years of IT project management experience and at least 10 years of IT experience
• Familiar with Software Development Life Cycle (SDLC)
• Experience in IT business analysis techniques
• Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques
• Able to lead, develop and maintain respectful and trusting relationship
• Working experience with both Microsoft Exchange (2013/2016) and Active Directory in an enterprise environment, including in depth familiarity with Windows Server (2012/2016), Skype for business 2015 and related technologies.
• Knowledge of Microsoft Outlook client support, SMTP mail routing, DNS, OWA is a must.
• At least 3-5 years’ hands-on deployment and support experience in server infrastructure for Microsoft Active Directory, Exchange 2013/2016/2019, Skype for business.
• Candidates are required to handle clients professionally during all interfaces, and are customer oriented, and work effectively both independently and in a team environment.

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected]. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Deepa Shivakoti

Reg No: R1765546

Avensys Consulting Pte Ltd
EA Licence 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

Reporting line:

• IT Department (DSI)
• Direct collaboration with ADENES General Management and ADENES Asia BUs

Main tasks:

Loss Adjuster and Business Solutions Expertise

A solid understanding of the Loss Adjuster profession is required.

Prior experience with the insurance expertise tools suite developed by the Adenes group is preferred.

Proficiency in Ello World is necessary to assist with its integration and facilitate cooperation between the companies within the Adenes group.

The ability to leverage this knowledge to enhance business solutions and foster collaboration across various teams is essential.

1. Main mission

• To deliver all the processes, tools and partnerships required for the final establishment of an IT department for ADENES Asia.

2. Progressive transition

• Accompany the transition of the current ADENES France activities to activities exclusively dedicated to VRS Asia Pac, according to the priorities defined by:

i) The VRS Asia Pac BU

ii) ADENES General Management

iii) IT Department

Key objectives:

• Develop and implement an IT infrastructure tailored to the needs of VRS Asia Pac.
• Identify, select and integrate the necessary tools to meet local and international requirements.
• Establish strategic partnerships with local and global service providers.
• Standardise and document all processes to ensure the sustainability and scalability of the department.
• To ensure a gradual and coordinated ramp-up of activities in collaboration with internal stakeholders.

Skills required:

1. Technical and operational

Proven experience in managing IT infrastructures (Windows Server, Linux, Azure).

Strong expertise in Microsoft 365 administration, including multi-tenant organizations, Intune, and M365 Defender. Proficiency in monitoring and supervision tools. Expertise in scripting and automation with a good understanding of development and the ability to challenge application development.

Proven track record in Agile project management, particularly in cloud deployment and solution integration.

Experience in training teams on IT best practices.

Comprehensive understanding of security policy implementation, with experience in managing security incidents, SOC analysis, and incident response planning.

Solid knowledge of endpoint security and IT risk assessment, including identifying threats and deploying tailored solutions.

• Expertise in IT project management.
• In-depth knowledge of ITIL or similar processes.
• Experience in setting up IT structures internationally, ideally in the Asia-Pacific region.

2. Soft Skills

Strong interpersonal communication abilities, capable of bridging technical and non-technical stakeholders.

A strategic mindset to align IT initiatives with business objectives, ensuring effective problem-solving and decision-making.

High adaptability and effectiveness in cross-cultural, international work environments, enabling smooth interactions with diverse teams and stakeholders.

• Ability to work with multicultural teams.
• Excellent communication and cross-functional project management skills.
• Autonomy and initiative.

Profile sought:

• Education: Master's Degree or equivalent in computing or IT project management.
• Minimum Years of Experienced: 6 to 7 years

Working conditions:

• Location: Based in Singapore, with frequent travel in the Asia-Pacific region.

Language Proficiency:

• Excellent proficiency in both English and French required.
• Good German and Arabic skills are valued

Company’s Profile

Our client is an IT security solutions provider has been established for more than 25 years with a strong reputation in the industry. They specialize in delivering comprehensive turn-key security systems, from design and integration to maintenance and support and serve clients in government, trade and commercial sectors. They are now looking for an Accounts Officer to join their expanding team!

Location: Tampines

Working hours: Monday to Friday, Office Hours

Responsibilities:

• Accounts Receivable

1. Issue invoices, credit notes, debit notes, inter-companies billing
2. Initiate recoverable activities for expenses paid on behalf and staff refunds
3. Record and post incoming receipts
4. File and update paid invoices
5. Generate age analysis and follow up on delayed payments, non-payments and other irregularities/discrepancies
6. Track outstanding billable milestones; work with PMs on estimated delivery dates/billings, earmark and follow up in the respective months for projected billing or deferment if not triggered by PMs
7. Communicate with internal and external stakeholders on billing queries
8. Follow-up with Telco and other service providers on refund for terminated service, etc

• Accounts Payable

1. Issue Purchase Orders (especially for general needs)
2. Download, 3-way match, save digitalized and post suppliers’ invoices/DNs/CNs
3. Prepare and process GIROs payments
4. Record and update cash book transactions daily
5. Obtain signatories and approval; process TTs and payments timely, create and submit online bank payment transactions; follow-up with authorized signatories to complete online approval
6. Reconcile suppliers’ Statement of Accounts and follow up on discrepancy, CNs and refund
7. Check, process and disburse staff claims timely
8. Process and update staff travel claims and spending
9. Follow up with requestors for long outstanding POs and obtain approval to close off unneeded Pos
10. Maintain monthly foreign currency hedging and cash projection requirements
11. Update telco contracts record and termination
12. Assist with new suppliers’ credit application; update suppliers’ payments detail in system and online bank payment master record
13. Calculate, pay and file Withholding Tax timely to IRAS C)

• Month-end Closing

1. Reconcile Intercompany and clearing account
2. Prepare and post monthly accruals, provisions and journals
3. Maintain and record Fixed Assets register; asset and serial numbered tagging; ownership movements (additions, depreciation, transfer and disposal); scan and maintain assets invoices, DOs and records
4. Prepare monthly bank reconciliation
5. Prepare monthly Balance Sheet and Profit & Loss Schedules

• GST – Prepare quarterly GST return; reconciliation and submission
• Annual audit – Attend to auditors and tax queries
• Assist in other ad hoc duties; complete and submit GIRO forms; draft service termination email/notice/letters.

Requirements:

• Min. Diploma/Degree in Accountancy or Accounting or Banking & Finance or any other related field
• Min 2-3 years’ experience in full-spectrum of Accounting duties including AR and AP
• Experience in IT industry handling accounts is a good bonus but not a must
• Experience in EPICOR/ERP System is an added advantage
• Ability to meet tight deadlines
• Good communication skills to liaise with multiple stakeholders

Your recruiter for this job: WhatsApp Celine @ 6421 4966 for a quicker response.

Connect with me on LinkedIn: www.linkedin.com/in/your-recruiter-celine-chan

Celine Chan | R21103433

Talentsis Pte Ltd | EA No: 20C0312

Company’s Profile

Our client is an IT security solutions provider has been established for more than 25 years with a strong reputation in the industry. They specialize in delivering comprehensive turn-key security systems, from design and integration to maintenance and support and serve clients in government, trade and commercial sectors. They are now looking for an Accounts Bookkeeper to join their expanding team!

Location: Tampines

Working hours: Monday to Friday, Office Hours

Responsibilities:

• Accounts Receivable

1. Issue invoices, credit notes, debit notes, inter-companies billing
2. Initiate recoverable activities for expenses paid on behalf and staff refunds
3. Record and post incoming receipts
4. File and update paid invoices
5. Generate age analysis and follow up on delayed payments, non-payments and other irregularities/discrepancies
6. Track outstanding billable milestones; work with PMs on estimated delivery dates/billings, earmark and follow up in the respective months for projected billing or deferment if not triggered by PMs
7. Communicate with internal and external stakeholders on billing queries
8. Follow-up with Telco and other service providers on refund for terminated service, etc

• Accounts Payable

1. Issue Purchase Orders (especially for general needs)
2. Download, 3-way match, save digitalized and post suppliers’ invoices/DNs/CNs
3. Prepare and process GIROs payments
4. Record and update cash book transactions daily
5. Obtain signatories and approval; process TTs and payments timely, create and submit online bank payment transactions; follow-up with authorized signatories to complete online approval
6. Reconcile suppliers’ Statement of Accounts and follow up on discrepancy, CNs and refund
7. Check, process and disburse staff claims timely
8. Process and update staff travel claims and spending
9. Follow up with requestors for long outstanding POs and obtain approval to close off unneeded Pos
10. Maintain monthly foreign currency hedging and cash projection requirements
11. Update telco contracts record and termination
12. Assist with new suppliers’ credit application; update suppliers’ payments detail in system and online bank payment master record
13. Calculate, pay and file Withholding Tax timely to IRAS C)

• Month-end Closing

1. Reconcile Intercompany and clearing account
2. Prepare and post monthly accruals, provisions and journals
3. Maintain and record Fixed Assets register; asset and serial numbered tagging; ownership movements (additions, depreciation, transfer and disposal); scan and maintain assets invoices, DOs and records
4. Prepare monthly bank reconciliation
5. Prepare monthly Balance Sheet and Profit & Loss Schedules

• GST – Prepare quarterly GST return; reconciliation and submission
• Annual audit – Attend to auditors and tax queries
• Assist in other ad hoc duties; complete and submit GIRO forms; draft service termination email/notice/letters.

Requirements:

• Min. Diploma/Degree in Accountancy or Accounting or Banking & Finance or any other related field
• Min 2-3 years’ experience in full-spectrum of Accounting duties including AR and AP
• Experience in IT industry handling accounts is a good bonus but not a must
• Experience in EPICOR/ERP System is an added advantage
• Ability to meet tight deadlines
• Good communication skills to liaise with multiple stakeholders

Your recruiter for this job: WhatsApp Celine @ 6421 4966 for a quicker response.

Connect with me on LinkedIn: www.linkedin.com/in/your-recruiter-celine-chan

Celine Chan | R21103433

Talentsis Pte Ltd | EA No: 20C0312

• Global Company
• Good Autonomy

About Our Client

Our client is a leading global provider of IT managed services, specializing in delivering innovative, reliable, and scalable technology solutions to businesses across various industries. Their offerings include cloud computing, cybersecurity, data management, and IT infrastructure services, designed to help organizations optimize their operations and enhance their digital transformation journey.

Job Description

• Develop and execute a comprehensive sales strategy for the Singapore and Malaysia markets, in line with the business objectives.
• Identify, target, and engage prospective clients to sell IT Managed Services solutions, including cloud computing, cybersecurity, data management, and IT infrastructure services.
• Build and maintain strong, long-lasting customer relationships, ensuring high levels of satisfaction and retention.
• Generate qualified leads, manage sales pipelines, and convert opportunities into closed sales.
• Monitor market trends, competitor activities, and customer needs to identify growth opportunities and adjust strategies accordingly.
• Lead negotiations and drive the closing of sales deals to meet or exceed revenue targets.
• Work closely with the marketing, technical, and delivery teams to align sales efforts with product capabilities and service delivery standards.
• Provide regular sales reports, forecasts, and performance updates to senior management.

The Successful Applicant

• At least 5 years of experience selling technology solutions
• Previous experience selling IT Managed Services
• Experience selling to BFSI is a plus

What's on Offer

This is an opportunity to join a global business that will reward to candidate with strong autonomy and an attractive package.

Contact

Antoine Ratajczak (Lic No: R1985336 / EA No: 18C9065)

Quote job ref

JN-012025-6638493

Phone number

+65 6416 9849

Michael Page International Pte Ltd | Registration No. 199804751N

Job Description

• Industry/ Organization Type: IT Consultancy Firm
• Position Title: IT Sales Executive/ Sales Engineer
• Working Location: Ang Mo Kio
• Working Hours: Monday to Friday, 9am – 6pm
• Salary Package: Up to $4,000 + Commission + AWS + Bonus
• Duration: Permanent

Key Responsibilities

• Drive growth and meet sales targets by acquiring new customers.
• Develop and implement a strategic sales plan to expand the customer base.
• Provide sales, revenue, and expense reports, along with realistic forecasts, to the management team.
• Recognize emerging markets and market changes while staying informed about new products and competitive landscape.
• Comprehend the characteristics of our ideal customers and their connection to our products.
• Foster and maintain strong, long-term customer relationships by collaborating with them and addressing their needs.

APPLY NOW!!!

• Minimum Diploma in IT, Computer Science or related discipline.
• At least 2 years in Enterprise Software/ Security Software channel sales or channel partner development.
• Able to travel to Asia Pacific countries as and when needed.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #70399 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

The Job

Specific (85%)

• Working in a team to provide support for existing application systems, including managing daily system operations and account-related support.
• Assist end-users in using applications effectively, providing guidance and training when necessary. Point of contact for users experiencing application-related problems.
• Troubleshoot and resolve issues related to application functionality or performance. Collaborate with vendors or developers to escalate and resolve issues, ensuring effective and timely resolution.
• Carry out system setup, configuration changes or customisations to applications to meet user requirements. Ensure proper documentation, software change management and control procedures for all systems.
• Work closely and support project managers to implement new IT application, gathering user requirements ensuring that system implementation meet users’ requirements and within deadline.
• Identify, source and recommend new innovative functionalities and IT solutions that add value to SATA’s future operation needs. Work closely with stakeholders, process owners, and users to integrate technical and application components into business processes.
• Document operational procedures, account management, audits and IT procurement activities. Carry out monitoring and report on application performance and other related metrics.

General (15%)

• Work closely with the infrastructure and network team to ensure maximum system stability and uptime.
• Any other duties, tasks and non-IT related events as assigned by Head of Information Technology.