With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

A Front Desk Assistant Manager with Conrad Hotels and Resorts supervises the activities at the hotel front desk, responsible for assigning work and ensuring the completion of daily tasks, including check-in/check-out, guest requests, concierge services and promotion of in-house activities.

What will I be doing?

As a Front Desk Assistant Manager, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments to deliver outstanding guest service and financial profitability. A Front Desk Assistant Manager is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Supervise Front Desk operations during your assigned shift to a consistently high standard
• Ensure your shift team has a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
• Conduct pre-shift briefings and advise your shift team of any special events or VIP Guests in the hotel that day
• Assign daily shift tasks and ensure the tasks completion by every end of the shift
• Maintain and update guest history and marketing database as required
• Ensure that a detailed hand over is carried out between shifts including the volume of business, special guests, tasks to be clarified/completed and any special events that are taking place.
• Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
• Maximize sales revenues through up-selling and marketing program
• Manage Guest requests, inquiries, and complaints promptly and completely
• Support new team members in any areas that they are not yet competent to handle independently
• Conduct daily training, coaching and guidance accordingly to new team members, to provide evaluation to team members when required
• Handle group arrivals and departures in the absence of the group coordinator
• Coordinate with various departments such as F&B, Engineering, Finance, Housekeeping, Sales, and external parties when running as a Group coordinator.
• Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service
• Follow up on required actions to Guests and team members in other departments
• Monitor departure rooms promptly in order to manage the room situation and avoid any guest disputes
• Ensure that the Front Desk is sufficiently stocked with daily essentials (including stationery, letterheads, folio paper etc.)
• Support in receiving and confirming room reservations
• Supervise financial transactions at the front desk
• Ensure that operational challenges and Guest comments/ issues are communicated to the Manager on Duty
• Aid the shift team in cashiering-related matters as required
• Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
• Conversant with Operator operations, computer and CRM / HotSOS / Kipsu / Vision systems
• Follow and adhere to company brand standards and Forbes guidelines.
• Attend training and meetings as required
• Familiarize with hotel and Front Office policies
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

A Front Desk Assistant Manager serving Hilton Brands is always working on behalf of our guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills and values that follow:

• At least 3 years of Front Office experience in the hotel, leisure, and/or retail sector
• Strong commercial/business awareness and demonstration of sales capabilities
• Calm, organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory, inter-personal, and communication skills
• A passion for delivering exceptional levels of Guest service
• A relevant supervisory/management certificate/diploma or degree, preferred

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

A Host/Hostess is responsible for making the guest feel at home by extending a warm welcome, assisting the guests to sit and later give them a bid farewell. To assist in all ways to provide the highest degree of guest satisfaction a host/ hostess is concerned with the efficient and professional service of food and beverages, while ensuring guests receive optimum service in accordance with the standards, policies and procedures of the Conrad hotel and Hilton Group.

What will I be doing?

As a Host/Hostess, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest experience. A Host/Hostess will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Perform all opening and closing duties, especially handling e-mails and guest communications, responding to all enquiries and special requests.
• Answer the telephones according to Conrad Hotel standards and have a full understanding of the restaurant operation.
• Manage all the reservations and ensure all the reservations are handled swiftly.
• Arrange the service flow and seating plan through the restaurant operation.
• Greet guests at the door immediately and seat them comfortably.
• Maintain high standards of conditions of the restaurant through constant inspections, notifying those responsible for any improvements or repairs to be made.
• Effectively handle guest complaints and report to a manager of situation and resolution.
• Respond properly in any hotel emergency of safety situation.
• Coordinate and successfully perform the daily secondary duties.
• Perform other tasks or projects as assigned by hotel management and staff.
• Ensure the grooming standard are being met and maintained, demonstrating a professional image for our guests.
• Ensure that guest satisfaction is monitored and where appropriate, rectified throughout their meal experience.
• Bid “farewell” to guests, ensuring guest satisfaction has been reached and to encourage repeat guests.
• Guide our guests in organizing a private event in the outlet.
• Create a guest database collecting the contact details, guest preferences and feedback from previous visits.
• Ensure streamline communication with the team and guests and achieve consistent results.
• Anticipate, in advance, all materials and supplies and ensure their availability.
• Promote teamwork and foster a harmonious working climate.
• Follow through and constantly update the restaurant guest’s database to be efficient and consistent in relation to regulars and VIPs.
• Ensure all communication are efficiently made in regards to enquiries, groups or daily reservations.
• Update and maintain guest profile history. This includes keeping track of Guest birthday, Anniversary to offer to make reservation, if the guest wishes to dine with us.
• Ensure to keep up to date on Competition analysis by keeping track of happening in the city and calling competition on regular basis to update on promotion and pricing.
• Take ownership of the Restaurant and Bar areas in all aspects, including taking guests’ orders and the service of Food & Beverage products.
• Be able to maintain and update computer files whenever needed, including standardized letters, latest menus, etc.
• Discuss, in advance, any menu changes or daily specials with staff, ensuring knowledge of each.
• Respond properly in any hotel emergency of safety situation.
• Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene.
• Perform other tasks or projects as assigned by hotel management and staff.
• Set up a proper procedure and maintenance with regards to par-stocks for all menus, beverage lists and wine lists.
• Be fully aware of the reservation procedures and telephone etiquettes according to the Hilton standards.
• Ensure that the telephone system is working properly at all times.
• Perform other tasks or projects as assigned by the Restaurant manager.
• Set up hostesses check lists (daily, weekly and monthly).

What are we looking for?

A Host/Hostess serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Senior High School education or specialty in Hospitality.
• Positive attitude and Excellent grooming standards
• Good communication skills (oral and Written)
• Committed to delivering high levels of customer service
• Flexibility to respond to a range of different work situations
• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
• Must have basic knowledge of food and beverage preparation and service of various alcohol.
• Open minded and outgoing personality.
• Willing to work for long hours.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Senior / Accounts Executive – Accounts Payable’s core responsibilities are audit, processing and timely payment of all hotel payments.

What will I be doing?

As the Senior / Accounts Executive – Accounts Payable, you will be responsible for performing the following tasks to the highest standards:

• Responsible for leading and ensuring the smooth and effective operation of the Accounts Payable function.
• Account for and audit all purchase orders, receive records and suppliers’ invoices (purchase invoices matching procedure).
• Ensure all invoices have proper supporting documents and authorization before processing payment.
• Follow up on any discrepancies noted between supplier invoices and relevant supporting documents.
• Ensure proper filing of Hotel supplier contracts and updating of supplier contracts listing.
• Review and ensure accurate updating of cost distributions and account codes for all suppliers’ invoices and credit memos before finalising of monthly profit and loss accounts.
• Ensure that proper supporting documents are obtained before assisting with the creation of Vendor accounts in accounting system.
• Balance suppliers’ monthly statements to the hotel’s accounting records and follow up promptly on any discrepancies noted.
• Answer suppliers’ and other parties’ queries relating to payments and suppliers.
• Assist with month-end closing journals relating to Accounts Payable and Accruals.
• Review month-end Accounts Payable ageing report and provide explanation for unpaid invoices aged over 60 days.
• Carry out any other reasonable duties and responsibilities as assigned by Cluster Accountant.

What are we looking for?

A Senior / Accounts Executive – Accounts Payable serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Diploma in Accounting or Finance or equivalent.
• 2-3 years of relevant experience, preferably in the Hospitality industry.
• Good organizational skills, attention to details and good interpersonal skills.
• Flexible with working hours and able to work on weekends and public holidays when required.
• Proficient in English to meet business needs.
• Proficient in Microsoft Windows, Word, Excel, etc.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

[What you will be working on]

In addition to your teaching duties, you will have to develop curriculum and create assessments. Carry out consultancy and industry projects to help you remain relevant in the evolving industry. You will need to connect and maintain industry partnership links to provide opportunity for student industry internship and staff attachment. Teaching staff are also required to perform student development and guidance.

[What we are looking for]

You should be proficient in the related disciplines and have at least 3 years of relevant work experience in the video production industry with the following attributes:

•       Have carried out various short-form and long-form video content production, such as Corporate & Training video, Marketing video, Multi-Camera production, Event video, Social Media & Multimedia content, etc.

•       Have experience in coordinating and managing many aspects of a video production process from start to finish in the following areas: concept pitch; story development; script breakdown; setting a budget; organizing logistics; carrying out the technical production; managing deadlines and communicating with the team each step of the way.

•       Competent in the operation of current digital camera and production lighting equipment.

•       Studio Production knowledge is an advantage

•       Proficient in photo and video editing apps and tools.

•       Location audio recording knowledge is an advantage

•       Good verbal communication and writing skills in the English Language

•       Office Software capabilities (Word, Excel, PowerPoint, Outlook)

•       Past teaching experience is an advantage.

•       A Team Player

Applicants may check their application status at the end of 8 weeks from the closing date of this job posting.

[What you will be working on]

In addition to your teaching duties, you will carry out industry or consultancy projects to help you remain relevant in your profession and to evolving changes in industry, and maintain strong linkages with industry and schools. You will also have the opportunity to have industry attachments or experience on a regular basis to update your skills, knowledge and practices of your profession.

[What we are looking for]

You should be trained in Mechanical Engineering or other Engineering-related disciplines, with preferably three years of relevant practical experiences in Mechanical or Manufacturing industry.

Good knowledge and technical competency in some of the following key area(s) will be an advantage:

- 3D modelling, finite element analysis and generative design

- System integration of sensors for IOT application

- Data Analytics for Predictive Maintenance

- Programming Language (Python, C/C++, Matlab, Java)

- Computer Visions, Robotic Operating System

- AR and VR package developments

- Development of Autonomous Mobile Robotics

Those with good and relevant experience can look forward to Senior Lecturer or equivalent positions, with career development opportunities to leadership positions in the Colleges or Headquarters.

Applicants may check their application status at the end of 8 weeks from the closing date of this job posting.

[What you will be working on]

In addition to your teaching duties, you will carry out industry or consultancy projects to help you remain relevant in your profession and to evolving changes in industry, and maintain strong linkages with industry and schools. You will also have the opportunity to have industry attachments or experience on a regular basis to update your skills,knowledge and practices of your profession. Your key role is to conduct the training for the design - Higher Nitec in Interactive Design. You will also help to review the curriculum and collaborate with external expertise on new training programmes.

[What we are looking for]

You should possess credentials in interface design, knowledge in front-end scripting related disciplines, and work experience in the digital media industry with strong background in the following areas:

- Web design and development (HTML, CSS, Javascript, PHP, MySQL, Node.js)
- Interface design & information architecture
- Infographic Design
- User experience design

Those with good and relevant experience can look forward to Senior Lecturer or equivalent positions, with careerdevelopment opportunities to leadership positions in the Colleges or Headquarters.

Applicants may check their application status at the end of 8 weeks from the closing date of this job posting

[What you will be working on]

- Leading and overseeing the design and development of cutting-edge machines and mechanical systems, ensuring optimal performance, efficiency, and safety.

- Providing expert consultation and technical guidance in mechanical design, automation, medical compliance, and supporting various projects and initiatives.

- Analysing technology trends, conducting feasibility studies, and proposing innovative solutions to enhance machine design and automation processes.

- Collaborating with cross-functional teams to integrate mechanical designs into complete machine systems, considering aspects such as controls, electronics, and software.

- Initiating and managing project proposals for funding, grants, and sponsorships

- Leading various programs for the organization, ensuring seamless execution and alignment with organizational objectives.

[What we are looking for]

- Suitable credentials in Mechanical Engineering, Mechatronics, Product Design or an equivalent field.

- A minimum of 8 years of professional experience in mechanical design, machine automation, or related areas.

- Proficiency in utilizing software for mechanical design (e.g., SolidWorks, AutoCAD)

- Expertise in designing mechanical systems, machine components, medical devices and automation solutions, ensuring efficiency, reliability, and compliance with industry standards (e.g. ISO 13485, etc).

- Knowledge of automation technologies, including PLC programming, robotics, and control systems.

- Familiarity or experience in additive manufacturing, materials science, or 3D printing is considered a valuable advantage.

[What you will be working on]

You will provide case counselling/management support to students. You will be part of the professional team to coordinate and monitor the help provided to these students and/or work with their families and relevant stakeholders within ITE/external agencies to render support to these students

[What we are looking for]

You are expected to provide case counselling/management support for students-and their families and implement mental wellness intervention programme, which include the following:
- Case counselling/management support for students
- Referring students to relevant stakeholders within and outside ITE to render necessary support.
- Implement programmes for students’ mental wellness social-emotional development

Applicants may check their application status at the end of 8 weeks from the closing date of this job posting.

[What you will be working on]

In addition to your teaching duties, you may assist in areas such as: 

• Student Development Activities
• Industry Projects/Events

[What we are looking for]

You should possess the knowledge and competency to teach the above course area.

Successful applicants may be appointed on a 2 year contract.

Appliants may check their application status at the end of 8 weeks from the closing date of this job posting.

We are recruiting a new Vice President to lead our successful Preparations Business Unit based out of Singapore or another location in South East Asia.

You will have the full responsibility for the region´s revenue, profitability and customer satisfaction. We are looking for a passionate leader willing to further develop our Preparations business in Asia.

Your Responsibilities will include:

• Growing business pipeline, revenue and EBITDA growth
• Budget achievement
• Successful new product launches
• Overall responsibility for highly efficient operations
• Developing a high performing team

As Marketplace Inventory Lead, You are a key contributor to our merchandising unit, focused on driving our assortment strategy, availability and profit on marketplaces in close collaboration with the Merchandising Managers and key stakeholders from the marketplace team. You will play a critical role in ensuring product availability, reducing carrying costs, and maximizing operational efficiency and driving a profitable sales result in our marketplaces. You will work cross functionally mainly but not limited to the stakeholders within the regional merchandising team, Marketplace team & logistics team.

You are customer and sales-driven professional with a strategic mindset. You are a detail-oriented professional with expertise in inventory management, data analysis, and with a strong supply chain understanding. You thrive working in a fast pace, in and agile environment. You are natural team player that strives to foster collaboration across channels, roles and functions.

Key responsibilities

• Implement the product strategy by allocating the correct products and stock to our marketplaces . Support in setting the product strategy (connected to our overall brand plan and marketplace strategy) for the marketplaces in the region in close collaboration with the Merchandising Managers, Digital Merchandising Leads, Key account Leads and Marketplace Manager
• Support with input to the commercial business analysts and commercial merchandising managers to ensure we drive a strong product offer activation in our marketplaces through commercial planning.
• Follow up and optimize inventory targets, contribution for warehouse and connected marketplaces to maximize sales results.
• Coordinate and drive the overall sales and profit evaluation from a product perspective on our marketplaces in close collaboration with.
• Evaluate the product performance of marketplaces and drive initiatives to further improve our assortment

As Inventory Optimization Lead, you are a key contributor to our merchandising unit, focused on achieving the optimal balance between inventory levels and customer demand between markets, warehouses and selling channels. You will play a critical role in ensuring product availability, reducing carrying costs, and maximizing operational efficiency as well as drive efficient regional demand fulfilment, spurring sales growth. You work cross functionally mainly but not limited to the stakeholders within the regional merch-team & logistic team.

You are customer and sales-driven professional with a strategic mindset. You are a detail-oriented professional with expertise in inventory management, data analysis, and with a strong supply chain understanding. You thrive working in a fast pace, in and agile environment. You are natural team player that strives to foster collaboration across channels, roles and functions.

Key responsibilities

• Responsible for overall allocation, you execute strategy, ways of working and is accountable for execution of initial allocation parameters to be correctly set at all times. You own and drive PM level execution and follow up of allocation parameters.
• You drive inventory optimization through following up on inventory targets for warehouse, store segments and support with actionable direction e.g replenishment and push strategy, setting deliver schedules to store with logistics counterpart, monitor and improve stock accuracy by supporting RFID routines.
• Execute, monitor and follow up on system set-ups to secure warehouse stock composition, optimize SKU and enable stocking and storage management in collaboration with demand & supply unit, merchandise managers and logistics.
• Optimize supple to minimize constrains and driver impacting sales in line with inventory optimization strategy as well as monitor and act on inbound/ outbound garment flow to support logistic planning.
• Follow up on execution of framework for prioritization of articles for allocation to secure commerciality in stores.

The position is responsible in maintaining the cleanliness and quality of all food and beverage, kitchen equipment and kitchen area. This will allows all guests to enjoy a safe and wonderful dining experience with kitchen hygiene standards being met.

Primary Responsibilities  

Maintains The Cleanliness And Quality Of F&B And Kitchen Operation Equipment

• Efficiency of work in washing dishes and kitchen equipment.
• Takes ownership of all OE, kitchen and hotel equipment.
• Soaking of OE weekly.

Maintains The Cleanliness And Safety Of The Kitchen

• Maintains kitchen floor to be clean and dry at all times.
• Efficiency of work in cleanliness and safety – dish washer machine.
• Sanitation of all OE is critical according to the kitchen’s hygiene standard.

Works As Part Of The Culinary (Stewarding Team)

• Positive work attitude.
• Team player.
• Good personal hygiene practice.
• Be part of the recycle team.
• Offers support when situation require.
• Competency in the yearly internal and external hygiene audit (departmental goal).

Involvement In Wider Job Function Relationships

• To be active in learning to enhance personal skill and industry knowledge.
• Follows Hotel and Departmental guidelines.
• Understands emergency procedure and health and safety requirement.
• Maintains collaborative working relationships between colleague and supervisor / manager.
• Performs any other duties and responsibilities that may be assigned.

We are currently seeking to recruit a Document Controller to join our team. Initiative and problem-solving skills are a must, as are strong interpersonal and communication skills. Possess experience in implementing document control procedures, setting up, configuring and managing Common Data Environments (CDE) / Electronic Document Management Systems (EDMS) at an administrator level.

Key Responsibilities

• Management and configuration of CDE – Undertake configuration and day-to-day management of the system, adding and maintaining user accounts and security groups. Respond to ad-hoc requests from users to move or rename any incorrectly uploaded file/document.
• Interface with the Project Team and other agreed stakeholders - Act as the main point of contact for all queries and requests relating to the CDE system.
• Provide CDE training and maintain training log – Organise and undertake regular training sessions on the purpose and use of the system for new users and refresher training for existing users. Provide training and guidance on file naming protocols. Create and maintain training logs.
• Provide advanced training – to super users and local administrators, covering advanced user and administrator CDE functionality.
• Maintain Container Configuration and workflows – Undertake regular checks on file/document links across the system and fix as required. Undertake periodic reviews of file/document workflows and release/move on locked workflows.
• Develop and Maintain User guides – Prepare and update training packs, system user guides and quick reference sheets.
• Manage system compliance and provide compliance reports – Undertake weekly compliance audits regarding file naming, file storage locations, and user access and provide reports to the head of WSO.
• Create new project setups on CDE – Create new project sites and assign users.
• Support – Provide ad-hoc reports and information on system usage, compliance and assist with ad-hoc requests relating to user activity.
• Maintain User Directories, IM Protocol and File naming protocol – Update and maintain the user access matrix, IM and File naming protocols to reflect new projects and users of the system.
• Respond to ad-hoc requests relating to document management/CDE – Provide ad-hoc advice and guidance on using the system and associated user guides and policy documents.

We are seeking an individual with mechanical, electrical, or plumbing technical experience for the position of Design for Manufacturing and Assembly (DfMA) Site Supervisor at Fortis Construction Pte. Ltd. Singapore operations.  The candidate will work directly with the Engineering Manager and the subcontractors throughout the construction phase of the largest multistory data center in Asia (The Project).

Reporting to the Engineering Manager, the candidate will be responsible for coordinating DfMA-related works with the contractors to perform their scope of work in the strictest of compliance to the contract documents.  This role is focused on working in the field and will report directly to the Engineering Manager. This candidate should understand all aspects of construction in relation to executing Prefabricated Prefinished Volumetric Construction (PPVC) work. 

It is expected that the candidate will be detail-oriented with previous experience working as a supervisor or manager at a DfMA/PPVC factory for data center projects and/or other complex technical projects.  There will be a significant amount of “hands on” work coordinating with contractors in the field during the installation of all aspects of the project superstructure.  The candidate must have strong Emotional Quotient (EQ) skills and be able to relate to and communicate with the client, the Fortis Construction Pte. Ltd. team, subcontractors of all tiers, vendors and immediately establish trust and confidence in his/her ability.

Responsibilities:

• Represent Fortis Construction Pte. Ltd. in the utmost professional manner while constantly embracing honesty, integrity, and truth
• Comply with Fortis Construction Pte. Ltd. anti-graft, non-bribery requirements
• Develop a comprehensive understanding of the contract documents (drawings and specifications), phasing plans, structural systems interrelationships, construction sequencing, and project schedule
• Attend daily job site safety meetings and perform weekly project safety audits
• Work with the project safety team to ensure all works are being carried out to the highest levels of safety
• Coordinate with on-site Resident Technical Officers (RTOs) and Resident Engineers( REs) for all required inspections and work verification
• Develop look-ahead schedules and assist the Engineering Manager in long range planning
• Facilitate problem solving, as may arise, between the subcontractors during construction
• Work closely with the Engineering Manager to lead logistics of all installed DfMA/PPVC modules
• Working knowledge of mechanical, electrical, or plumbing systems and how mechanical, electrical, or plumbing are sequenced in a high-rise construction project
• Log and post all changes and as-built information on field drawings. Provide such information to the Virtual Design & Construction (VDC) team so such information can be incorporated into the final virtual model
• Ensure all information is current and communicated with the project team
• Interface with the Fortis Construction Pte. Ltd. Owner Furnished Equipment (OFE) manager for all client-provided equipment
• Liaise with the engineering consultants, supervisory engineers, inspectors and relevant staff
• Produce weekly cloud-based QA/QC check for the DfMA/PPVC scope of work
• Ensure that DfMA/PPVC contractors adhere to relevant quality documentation/records

We are seeking an individual with QA/QC experience in the steel trade for the position of QA/QC Engineer for Fortis Construction Pte. Ltd. Singapore operations. The candidate will assist with the QA/QC program throughout the design and construction phase of the largest multistory data center in Asia (The Project).

Reporting to the QA/QC Manager, the candidate will be responsible for assuring the implementation and compliance with the Quality Assurance System and for scope of work related to the structural steel items. 

It is expected the candidate will be a very detailed and organized individual with extensive previous experience working as a QA/QC on large, international projects with deep knowledge of steel structural systems. There will be a significant amount of “hands on” work understanding and implementing the VDC QA/QC systems. The candidate must have excellent leadership and Emotional Quotient (EQ) skills and be able to relate to and communicate with the client, the Fortis Construction Pte. Ltd. team, subcontractors of all tiers, vendors and immediately establish trust and confidence in his/her ability.

The candidate will provide guidance to other team members they interact with and manage daily. The candidate will be expected to know the drawings and specifications and dig into the details to resolve issues.

Responsibilities:

• Contribute and share program evolutions and lessons learned with Fortis Construction, Inc. US operations QA/QC Managers
• Represent Fortis Construction Pte. Ltd. in the utmost professional manner while constantly embracing honesty, integrity, and truth
• Comply with Fortis Construction Pte. Ltd. anti-graft, non-bribery requirements
• Review approved steel drawings, and ensure compliance with the construction specifications
• Coordinate with Project Engineers for technical assistance, generating Root Cause Analysis (RCA) for Client-requested quality observations, and project closeout
• Work together with the contractors to properly document the quality process, tracking and final turnover
• Run the weekly QA/QC Meetings, drive open CSA quality issues to closure, keep meeting minutes and document for future reference together with subcontractors
• Play a proactive role with field inspections, together with the subcontractors and the Client in developing pre-test plans prior to contractual testing and stay ahead of normally scheduled inspections with the authorities having jurisdiction (AHJ). Assist the contractor in resolution of known issues and lessons learned from other sites
• Assist with onsite/remote BIM 360 Field training of new Trade Partners / site personnel (iPad and Desktop) and competency with BIM 360 Field to create issues, capture QA/QC related issues, and create checklists.
• Identify issue and close them prior to punch walk and area substantial turnover date, by working with Client and Trade Partner’s QA/QC team
• Establish a great relationship with the Client, Trade Partner and local AHJ
   

We are seeking an individual with QA/QC experience in the Design for Manufacturing and Assembly (DfMA) or Prefabricated Prefinished Volumetric Construction (PPVC) for the position of QA/QC Engineer for Fortis Construction Pte. Ltd. Singapore operations. The candidate will assist with the QA/QC program throughout the design and construction phase of the largest multistory data center in Asia (The Project).

Reporting to the QA/QC Manager, the candidate will be responsible for assuring the implementation and compliance with the Quality Assurance System and for scope of work related to DfMA/PPVC items. 

It is expected the candidate will be a very detailed and organized individual with extensive previous experience working as a QA/QC on large, international projects with deep knowledge of DfMA/PPVC methods. There will be a significant amount of “hands on” work understanding and implementing the VDC QA/QC systems. The candidate must have excellent leadership and Emotional Quotient (EQ) skills and be able to relate to and communicate with the client, the Fortis Construction Pte. Ltd. team, subcontractors of all tiers, vendors and immediately establish trust and confidence in his/her ability.

The candidate will provide guidance to other team members they interact with and manage daily. The candidate will be expected to know the drawings and specifications and dig into the details to resolve issues.

Responsibilities:

• Contribute and share program evolutions and lessons learned with Fortis Construction, Inc. US operations QA/QC Managers
• Represent Fortis Construction Pte. Ltd. in the utmost professional manner while constantly embracing honesty, integrity, and truth
• Comply with Fortis Construction Pte. Ltd. anti-graft, non-bribery requirements
• Review approved drawings, and ensure compliance with the construction specifications
• Coordinate with Project Engineers for technical assistance, generating Root Cause Analysis (RCA) for Client-requested quality observations, and project closeout
• Work together with the contractors and factories to properly document the quality process, tracking and final turnover
• Run the weekly QA/QC Meetings, drive open quality issues to closure, keep meeting minutes and document for future reference together with subcontractors
• Play a proactive role with field inspections, together with the subcontractors and the Client in developing pre-test plans prior to contractual testing and stay ahead of normally scheduled inspections with the authorities having jurisdiction (AHJ). Assist the contractor in resolution of known issues and lessons learned from other sites
• Assist with onsite/remote BIM 360 Field training of new Trade Partners / site personnel (iPad and Desktop) and competency with BIM 360 Field to create issues, capture QA/QC related issues, and create checklists.
• Identify issue and close them prior to punch walk and area substantial turnover date, by working with Client and Trade Partner’s QA/QC team
• Establish a great relationship with the Client, Trade Partner and local AHJ
   

As a member of our Client Service Team, you will be the professional and client-centric voice of Experian Credit Services Singapore, addressing enquiries, feedback, and disputes about our products and services through all communication channels (Emails, Calls and In-person). You will provide solutions in ways that best meet our customers’ requirements in accordance with our organization’s best practices and deliver best-in-class service experience to our customers. Areas of work include Customer Care Support, Disputes Management and Lead Qualification.

We are looking for a self-driven, accountable, assertive team-player with a can-do-attitude and relevant experience in Customer Service to succeed in this role. The ideal candidate must have worked in MNC / financial institutions and has demonstrated track records to overcome the complexities of working in a fast-paced and challenging environment.

What you’ll need to bring to the team:
- Minimum 2 years of experience in customer service and dispute management via a corporate setup
- Strong sense of client-centricity and ability to connect with diverse client profiles (both B2C and B2B)
- Professional interpersonal and communication skills (Emails, Calls and In-person)
- Excellent situational-handling skills and ability to thrive in a fast-paced environment
- Proactive and committed with a positive learning attitude
- Proven ability to excel both independently and as part of a team
- Bilingual candidate (English & Mandarin) is required
- Diploma/Degree in business or relevant studies is preferred
- Familiarity with Singapore business landscape is preferred

About the job

Reporting to the IKEA Restaurant Manager and Team Leaders, you support the daily operations of IKEA Tampines Restaurant by providing excellent customer services and housekeeping in the work area.

Your assignment

• You adhere to existing operating procedures and ensure high levels of Quality, Service and Cleanliness (Q.S.C.) in your work area.
• You provide customers with a clean dining environment by cleaning the areas and tables and clearing of food wastage
• You render accurate cash registry of sales transactions when required.
• You check for stock inventory and ensure accuracy of stock inventories
• You take customers order in the Q and serve them the food
• You ensure conformance to Food Safety and Hygiene practices, actively practice First-In-First-Out (FIFO) in all products to ensure proper rotation of freshness and quality in the area of food preparation
• You execute store operations and do your part to ensure operations are in line with the Functional Commercial Review Standards

Your profile

• You are a team-player, customer-service oriented and enjoying working in a fast-paced Food & Beverages environment
• You are comfortable to handle basic food preparation, maintain cleanliness of the restaurant and work area and cover cashiering duties.
• You are physically fit to with stand prolong hours of standing in view of the business needs.
• High level of personal grooming and hygiene are to be maintained at all times.
• You are able to commit to working on weekends and public holidays, inclusive of both AM & PM shifts

The Gig: Are you a creative maestro with a penchant for all things social media and content-driven campaigns? We want your vibe in our squad! Bring your flair, analytical genius, and a portfolio to steer brands into the limelight.

What are we looking for:

The position is responsible for ensuring the ongoing impeccable cleanliness and organisation of public spaces and facilities in accordance with established standards of the hotel. He/she needs to maintain the impeccable cleanliness in his/her area of responsibility as per hotel standards related to the nightly deep cleaning by outside companies as per contractual agreement in public spaces and back-of-house areas.

Primary Responsibilities

Supervises The Daily Housekeeping Operations For Public Area

• Supervises the upkeep of the entire hotel premises to maintain an immaculate and luxurious state according to Raffles Hotel Singapore standards. Priority and full attention is given for VIP events.
• Monitors the smooth operations of public area team by ensuring all tasks are completed in adherence with the code of ethics as issued by Raffles Hotel Singapore.
• Upholds a flawless impression and perception of the Raffles Hotel Singapore products, services and colleagues.
• Establishes the foundations of public area operations through detailed planning of work and maintenance schedules, supervision of the team and proper organisation and delegation of duties.
• Possesses good knowledge with cleaning techniques and use of necessary equipment to perform deep cleaning around the public areas.

• Communicates verbally and in writing to the morning manager all relevant occurrences or problems encountered related to the hotel’s or the department’s function.

Provides An Experience That Meets Guests’ Expectations

• Ensures guests receive the experiences as detailed in brand Standard Operating Procedures (SOP), Raffles Hotel Singapore local SOP as well as Leading Quality Assurance (LQA) standards, and aims to achieve the targets set by management.
• Analyses and responds to guest feedback to ensure that guests are satisfied. Is continuously committed to improving the quality of products, services and performance of team members.

Supervision Of The Housekeeping Team

• Leads the Public Area Team with a Heartist® approach and constantly seeks to create an all-encompassing and welcoming working environment for a multi-cultural and diverse group of Housekeeping colleagues. He/she will focus on the well-being, safety, training and development needs of colleagues.
• Plans for a 24-hours shift coverage of the Public Area team and is able to personally cover any role or duty in their absence.
• Oversees the provision of cleaning supplies, cleaning equipment, linen and chemicals.

Involvement As A Member Of The Housekeeping And Hotel Team

• Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Follows sustainable procedures and practices that support ‘Planet 21’ initiatives (Accor’s Corporate Social Responsibility program).
• Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports are trained in, and follows WSH guidelines.
• Undertakes any reasonable tasks and secondary duties as assigned by the Housekeeping Manager.
• Performs any other duties and responsibilities that may be assigned.

The Housekeeping Attendant (Rooms) is responsible for the immaculate upkeep and cleanliness of all the suites and work areas in their assigned sections.

Primary Responsibilities

Upkeeping the Comfort and cleanliness of suites

• Promotes a positive and inviting image of Raffles Hotel Singapore by ensuring all suites and assigned sections are immaculately clean and comfortable.
• Ensures smooth running of the Housekeeping section by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.

Creates a welcoming room experience that meets residents’ expectations

• Ensures residents receive the experience as detailed in brand SOP, Raffles Hotel Singapore local SOP as well as Leading Quality Assurance (LQA) standards, and aims to achieve the targets set by management.
• Upholds flawless impression and perception of the Raffles Hotel Singapore products, services and colleagues.
• Observes and anticipates resident’s needs in a discreet and non-intrusive manner, offering prompt, efficient and personalised service to our residents.
• Ensures observed preferences of residents are communicated with the Assistant Manager for follow up and recording in guest profile.
• Reports and hands over lost and found articles to the Housekeeping office immediately.

Involvement as a member of both the Housekeeping and Hotel Team  

• Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Follows sustainable procedures and practices that support ‘Planet 21’ initiatives (Accor’s Corporate Social Responsibility program).
• Shows care for assigned work areas by organising and maintaining the pantries and work areas in pristine condition throughout and at the end of shift. Ensures that all equipment used is clean and kept in good working condition at all times.
• Ability to organise own work flow to ensure completion of all assigned duties before the end of shift.
• Exercises flexibility and accepts changes with a positive attitude by showing understanding and consideration to the needs of the operations and department.
• Adheres to Work Safety and Health (WSH) policies and procedures.
• Undertakes and performs any additional duties as assigned by Managers.
• Attends and contributes to colleague meeting and any other related activities.

The Spa Concierge is responsible for the management of appointment bookings, data collection, consolidate reports and generate sales opportunities through a variety of techniques.  This position is expected to maintain guests’ confidentiality and adhere to the PDPA (Personal Data Protection Act) policy.

Primary Responsibilities

Sales and guest experience

• Generates appointments from calling list.
• Has full knowledge and understanding of Raffles Spa products, services and extraordinary guest experience.
• Performs pre-consultation for all first time and regular guests.
• Executes sales, service and guest experience initiatives at the Raffles Spa.
• Meets and exceeds assigned goals; guest experience and reputation, sales and service, revenue and productivity.
• Attends scheduled meeting, training, educational sessions.
• Reviews guest feedback daily.
• Escalates any billing or service issues.
• Updates guest profile and treatment redemption record promptly and accurately.
• Adheres to the Code of Business Conduct.

Product Quality and Knowledge of Work

• Maintains complete knowledge of all spa features/services, hours of operation, spa products, current spa promotions and activities.
• Keeps guests updated on currently available promotions and discounts in services offered in Raffles Spa.
• Processes payments from guests for services ordered from Raffles Spa.
• Ensures all information and personal data provided by guests are kept strictly confidential.

Administrative duties and inventory management

• Performs light administrative and clerical duties such as updating guest profile, updating treatment usage in the system, sales report, filing and data entry.
• Assists Director of Raffles Spa in maintaining a good level of spa collaterals and printing materials such as guest profile folder and consultation cards.

General Housekeeping and Maintenance

• Ensures general cleanliness of the reception area, lounge and retail area.
• Ensures diffuser burner is lit at all times at the reception, lounge and retail area.
• Replenishes all writing materials and marketing collaterals at the reception.
• Reports to Director of Raffles Spa on any defects of spa facilities and equipment.

Training

• Attends all training courses deemed necessary, and adheres to training set by Director of Raffles Spa.
• Fulfills all scheduled theory and practical training requirements.

The Spa Therapist is responsible for retailing and delivering a variety of spa and aesthetic products and services such as body treatments, massages, facials, waxing, manicure /pedicure in a safe and professional manner.   The Spa Therapist will maintain the equipment, inventory of products, treatment tools and supplies, acknowledging and responding to relevant guest queries, needs and expectations.

Primary Responsibilities
Product Quality and Knowledge of Work

• Delivers outstanding body/face treatments consistently in accordance to service standards.
• Performs professional technical pre-consultation, to recommend suitable treatments in accordance to the guest’s needs and concerns.
• Provides clear and concise treatment introduction and product benefits to the guest.
• Responsible for recording and updating guest’s profile such as post treatment analysis, product and treatment purchase and any other relevant information, together with the Sales Team, to ensure personalised service and maximise potential sales opportunity.
• Proficient in body/face care product(s) brand knowledge, body/face care expertise, knowledge of both professional and retail products.
• Well-versed in general anatomy & physiology/ skin knowledge such as skin structure and common skin diseases.
• Strong knowledge in professional product, retail product and treatment knowledge to drive treatment-product link selling.

Retail Sales

• Maintains long-term relationship with guest, shows genuine care and concern for their needs through relevant link-selling and effective home care advice after each treatment.
• Able to upsell treatments and perform home-care product retail during post treatment.

Training

• Attends all training courses deemed necessary and adhere to training set by the Director of Raffles Spa.
• Fulfills all scheduled theory and practical training requirements.

General Housekeeping and Maintenance

• Maintains all spa treatment rooms in accordance to the Health and Safety standards.
• Reports any electrical faults and visibly unsightly defects.
• Discharges professional treatment room setting, care for equipment and maintain overall treatment room sanitation.
• Sets treatment room professionally before and after each treatment, in accordance to standard treatment room setting protocol provided.
• Applies treatment room housekeeping/presentation checklist before and after each treatment.
• Ensures the towel and linen in the treatment room is adequately replenished for the day and stored as per Standard Operating Procedure.
• Ensures general cleanliness of the treatment room, pantry & public area.
• Ensures cleanliness of the preparation room is maintained at all times.

The Mixologist is the backbone of the bar operation. They will lead the outlet’s personality and soul. The Mixologist is to assist the Head Bartender where needed in all aspects of the operation. The Mixologist will supervise team members through proactive, interactive and reactive leadership, allowing each member of the team to feel confident and satisfy our guests during their experience.

Primary Responsibilities

Food & Beverage Service

• Develops plans and prioritises, organises and manages resources in order to accomplish business goals within a specific period.
• Maintains the bar training manual and conduct departmental service training in coordination with the Learning and Development Manager.
• Supports review simulation processes and update evaluation criteria for a smooth operation.
• Interacts with guests and colleagues in a friendly and courteous manner.
• Has extensive knowledge of our food & beverage menus.
• Takes orders and is able to confidently offer different menu options and advice.
• Remembers a guest’s preferences to extend a personalised service.
• Takes guest’s food & beverage orders accurately and assures correct input into the Point of Sale system.
• Ability to anticipate a guest’s needs.
• Verifies guest satisfaction with each table during service.
• Serves food and drinks in a timely and efficient manner.
• Makes sure that all products served are accounted for on the final bill before presenting it.
• Clears tables throughout the guest’s experience in accordance with the hotels standard operating procedure.
• Delivers all checks and reports to the appropriate place according to established standards.
• Adjusts service to suit guests’ requests and personalises any interaction with them.
• Uses a Heartist® approach – making guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances is aligned with AccorHotels Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect and also the outlet’s values.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.
• Actively engages in upselling and adds value.
• Ensures outlet hygiene is kept to Raffles Hotel Singapore and HACCP standards.

Overseeing Daily Operations and Achieving Targets

• Maintains the quality and consistency of the beverage program and service within the outlet.
• Able to monitor an operating par stock of OS&E and beverage.
• Adheres to outlets recipes in Material Control.
• Ensures that a maintenance equipment checklist is conducted on weekly basis. Liaising with the Engineering and Housekeeping team as necessary.
• Ensures the outlet and related areas are kept to HACCP and hygiene standards.
• Ensures cleanliness and appearance of the outlet and related areas at all times.
• Supports Raffles Hotel Singapore beverage programs through Public Relations, media and industry outreach.

Provide a Leading and Consistent Guest Experience

• Promotes sales through direct guest contact.
• Constantly obtains guest feedback during operation to ensure satisfaction.
• Assists in building a loyal following and return guest database.
• Handles guest complaints and comments competently and swiftly.
• Delivers an exceptional guest experience in accordance with MOQ, Forbes and LQA Standards.
• Maintains levels of confidentiality and guest, colleague, and operator discretion at all times.

Management and Leadership of Outlet

• Displays cultural affinity and shows empathy to all team members.
• Observes a colleague’s individual performance, grooming and punctuality.
• Assists in recruitment and to induct and train new colleagues.
• Supports project management, including research of equipment, materials, supplies and methods. Sourcing and negotiating with qualified suppliers or contractors, reviewing contracts, and quality control during all stages of the project.
• Ensures grooming and hygiene practices of colleagues are in line with Raffles Hotel Singapore and National Environmental Agency standards.
• Checks daily opening and closing duties.

Marketing Plan and Revenue Management

• Able to confidently answer all questions and feedback regarding Raffles Hotel Singapore and respective Food and Beverage outlet.
• Makes recommendations to the Management regarding other potential sources of revenue.
• Implements appropriate and effective measures to improve cost control of expenses and labour.
• Ensures all reports generated are accurate before submission.

Training, Learning and Development of the Team

• Responsible to arrange training for all colleagues in line with established training requirements.
• Conducts regular on the job trainings for colleagues to develop their skills and knowledge.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.
• Assists and guides the departmental orientation of new colleagues.
• Adheres to Raffles Hotel Singapore fire and safety, emergency procedures.
• Follows NEA hygiene rules and regulations are met and achieve.