Job Purppose
. Provide technical assistance and advice to both the sales personnel and customers and maintaining a high standard of service to the Company’s clients through quality service and professionalism in attending to customers’ needs.
. In charge of planning and coordinating project/service initiatives to make sure they can complete within the budget and according to schedule and accepted by customers.
Planning and Scheduling
. Assist in co-ordinating, scheduling, planning and supervising of purchases, production and site management.
. Review the scheduling, purchasing, installation, commissioning, operation of equipment / machinery to ensure that all objectives of safety, completion time and profitability are met.
Technical Drawings
. Study and make recommendations on technical drawings prepared by consultants.
Market Information
. Report on the performance of sales products and feedback from customers so as to assist in maintaining customer acceptance.
. Attentive to new products and other general information of interest to the Company and customers.
Customer Service
. Handle all customer queries and respond with appropriate actions expeditiously to secure sales and maintain customer satisfaction.
. Liaise with all relevant Departments closely on matters pertaining to delivery and receipt of goods and commissioning of equipment.
. Follow up with after-sales service to customers.
. Maintain contacts with customers with regard to their present and future requirements.
Standard
. Assist in keeping up the Company’s long established good image by providing prompt and good service.
Quality
. Support the Quality philosophy by setting a personal example of high performance standard and comply with all its requirements.
. Comply with all ISO9002 documentation requirements and ensure procedures are adhered to.
. To carry out any other duties as assigned by the Superior.
· Describe the job’ s key responsibilities, functions and activities in a concise matter
· List amount of time spent on each responsibilities, functions and activities, where possibl
Education / Professional Qualification
· Min Nitec in Electrical/Mechanical Engineering
Professional Experience
· Min 3 to 5 yrs of project management experience
· Min 3 to 5 yrs of relevant experience in similar industry