Job Description
· Provide strategic leadership and direction to the service operations division and supervising Singapore & Malaysia personnel to achieve the operations key performance index and the required service standards.
· Monitor and analyse the Income & Expenses of the service operations, establish business controls and provide solutions to reduce cost and increase revenue.
· Manage the customer services and relationship through providing regular feedback and periodic operations review with clients to optimize quality of service, business growth, and customer satisfaction.
· Communicate with Japanese Engineers and HQ in Japan and provide technical guidance to our team of site managers and service engineers.
· Defines roles and responsibilities, plans for the department’s future needs and operations; counsels and discuss with managers on performance.
· Coordinating with Site Managers on manpower planning and arrangements.
· Challenge for more business opportunities and expand service contracts in various fields to increase revenue.
· Promoting company services and sales of machines parts.
· Ensuring safe and secure work environment for all employees.
· Ensuring compliance in all procedures including documentation.
· Attending and preparing documents for audit by customers.
· Any other duties assigned by the Technical Manager.
Requirements
· Fluent in Japanese (Native) and English (Spoken & Written).
· Min Degree or higher with at least 7-10 years of related working experience with our company's abatment systems in a semiconductor environment.
· Strong ability in handling technical issues and able to propose and negotiate service contracts to customers.
· Experience in Semiconductor Fab and Service Audit will be an advantage.
· Good understanding & knowledge of semiconductor facilities & processes will be an advantage.
· Willing to travel daily to various sites and overseas when required.
· Must be self-driven, energetic, resourceful, and good leadership.
· Meticulous and timely in documentation.
· Able to project strong, positive image of self and company.
· Able to build good partner relationship at all leve.l
· Team player with good communication skill.
· Responsible, independent with excellent customer service skill.