Roles & Responsibilities

1. Coordinate daily operations of customer service business
2. Supervise the customer service team's task allocation, agent training, and KPI completion
3. Handle unexpected or emergency incidents faced by the customer service team
4. Coordinate communication and collaboration with other departments to ensure high-quality and efficient customer service
5. Monitor the psychological well being of customer service team members, provide timely counseling and positive guidance, and identify and nurture talent within the team.

Requirement

• Candidate must possess at least a Diploma in any field.
• Minimum 5 years of relevant working experience.
• Capable of managing multiple tasks in a fast-paced environment.
• Independent and proactive with good problem solving skills.
• Proficient in English and Chinese (to liaise with HQ, China colleague).

Job Description:

• Handle maintenance lift services that are assigned by the supervisor.
• Performance servicing, parts replacement, load test, and minor repair work to lift.
• Ensure that correct work methods or procedures are applied to ensure the reliability of the services and safe operations.
• Support the service operations team to achieve department objectives on service quality standards.
• Standby for any emergency calls after office hours/weekends and public holidays.
• Any ad-hoc maintenance job assigned by your superior.

Requirements:

• Minimum 3 years of Experience. Candidates with no experience but willing to learn are welcome to apply for Lift Technician role.
• Team player and willing to learn on the job.
• Candidate needs to possess their own vehicle.
• 5.5 days work week (8.45 am - 6.15 pm) & Alternative Saturday (Half Day)

• Required to communicate well in response to sales enquiries
• Ability to generate quotations for handling of air/sea and local transportation
• Can liaise with all relevant suppliers and co-ordinate the execution of the job, which wil include the need to monitor the shipments and resource planning
• May be required to work on weekends and public holidays occasionally
• Candidate should ideally be able to multi-task, fast learner, diligent and interested to learn the business

Job Description

• Create program for CNC Milling, Wire cut and EDM
• Create drawing for copper electrode
• Create setup for EDM setting and CNC Milling
• Lead a group of CNC Mill Programmers
• File all documents / records according to ISO requirements
• Perform any tasks assigned by superior

Requirements

• Diploma or Technical Certificate
• 4 years related experience
• Knowledge of Plastic Injection Mould and Unigraphics

We are seeking a Junior ImmunoDx Scientist to support new projects and to drive our future growth.

Job Description:

• Conduct analytical and clinical validation.
• Optimize IVD/RUO products.
• Develop protein conjugation techniques for biosensors and manufacturing at scale.

Job Requirements:

• Bachelors's degree in Science, Biology, or equivalent with 1- 2 years of laboratory experience.
• Skilled in protein-based assays such as immunoassay and protein quantitation.
• Proficient in MS Office.
• Strong communication skills.
• Ability to multitask in a dynamic environment, and a self-driven, team-oriented attitude are essential for success in this fast-paced position.
• Candidates with no experience may apply.

The above eligibility criteria are not exhaustive. A*STAR may include additional selection criteria based on its prevailing recruitment policies. These policies may be amended from time to time without notice. We regret that only shortlisted candidates will be notified.

We are seeking an innovative Junior Scientist to support our new projects.

Job Description:

• Conducting experimental design, planning, performance and troubleshooting of experiments.
• Results report writing.
• Laboratory administration and operations.

Job Requirements:

• Bachelor's degree in Science, Biology, or equivalent with 1 - 2 years of laboratory experience. Candidates with no experience may apply.
• Basic Biosafety Level 2 laboratory skills e.g. micropipetting, handling of reagents and biological material in Biological Safety Cabinet.
• Performance of molecular-based assay such as polymerase chain reaction or other nucleic acid amplification-based platforms, and next generation sequencing.
• Proficient in MS Office.
• Strong communication skills, the ability to multitask in a dynamic environment, and a self-driven, team-oriented attitude are essential for success in this fast-paced position.

The above eligibility criteria are not exhaustive. A*STAR may include additional selection criteria based on its prevailing recruitment policies. These policies may be amended from time to time without notice. We regret that only shortlisted candidates will be notified.

Key Responsibilities:

• Assist Project Manager in daily execution of works
• Coordinate jobs between main contractors, sub-contractors and workers
• Manage and supervise day-to-day work of site projects and ensure all job activities are carried out and completed in a timely manner
• Work closely with site operations staff to meet project schedule deadlines
• Ensure installation is carried out as per construction drawings and within an acceptable standard of workmanship
• Monitor the progress and quality of work performed by workers
• Attend site survey/visits with contractors
• Attend daily tool-box meetings and convey clear instruction accordingly
• Understand and ensure compliance in project requirement and scope of work
• Adhere to all safety precautionary measures and ensure that environmental control measures are implemented while carrying out works
• Any other ad-hoc duties assigned by Project Manager

Requirements & Qualifications:

• Minimum ITE/Diploma holder in Civil Engineering/Building or equivalent
• Singaporeans/PRs preferred
• No prior experience required
• Proficient in reading and understanding CAD (2D & 3D) and Revit BIM drawings
• Able to work under pressure and independently in a fast-paced environment
• Strong problem-solving and communication skills
• Willing to learn and take on new challenges
• Good written and spoken English
• Able to work 6 days per week
• Required to work in construction sites & factory
• Candidates with Class 3 driving license preferred

*shortlisted candidates will be contacted.

• Responsible to oversee the day-to-day planning, management, operations and safety of facilities management works and service with adequate administrative staff.
• Responsible to carry out systems' heath and obsolescence monitoring, obsolescence management, crisis management, fire safety management, investigation and carry out rooy cause analysis of the incident, not limited to accident, power outage, and systems failure.
• Shall be full-time on-site
• Contract period Jan’25 – Jun’25

• Plan delivery routes.
• Dispatch drivers to complete deliveries.
• Record shipment details on the computer system.
• Review driver logs.
• Respond to client feedback or complaints.
• Prepare payslips for drivers.
• Visualize and facilitate logistics of the warehouse, transportation, and customer service.
• Communicate and negotiate with manufacturers, suppliers, vendors, and retailers.
• Supervise and organize orders of raw materials and equipment.
• Coordinate and monitor operations of the supply chain.

Working location: Potong pasir

Working hours: 9am to 6pm

5 days work week

Job Description:

- To prepare tender bids for submission on time

- Documenting any changes in design and updating budgets.

- Review and understand all drawings and specifications

- Monitor project costs to ensure objectives of the project are achieved in

accordance with building contract law; Ensure compliance with standards.

- Responsible for coordination with contractors, suppliers, and other parties.

- Handle pre or post-tender procurement which includes sourcing and

negotiating with suppliers and trade contractors.

- Tabulate and evaluate price comparison and costing summary.

- Handle project administration and documentation, including preparation of

sub-contract, Variation Orders, etc.

- Prepare cost analysis and cost reduction strategies to enhance overall

project value.

Requirements:

● 5 years construction experience IN

Singapore

● Resourceful, and sensitive to numerical.

● Experience in participating in full interior

fit-out projects

---- Only shortlisted applicants will be notified---

EA Personnel Name: YEO AHN AHN

EA Personnel No: R22109014

EA License No: 21C0845

Join our team as an English teacher!

Are you passionate about shaping young minds and making a lasting impact on their educational journey? We’re looking for a dedicated Kindergarten and Primary Teacher who is excited about teaching in a dynamic and flexible environment, with the opportunity to work with children during both afternoon and evening hours.

What You’ll Do:

• Teach engaging and inspiring lessons to young learners in both kindergarten and primary levels.
• Commit to staggering hours: afternoon and evening shifts, including weekends.
• Provide a stable learning experience with a minimum commitment of 1 year to ensure student continuity and growth.
• Collaborate with fellow educators to create a positive and nurturing learning environment.

Apply only when you are:

• A genuine passion for working with young children and a commitment to their academic and personal development.
• Able to work afternoon and night shifts, including weekends.
• Able to longer-term commitment (at least 1 year) for student stability.
• A keen learner and strong communicator, with the ability to engage young learners and their parents.

Why Join Us?

• Be part of a supportive and collaborative team focused on high-quality education.
• The chance to make a significant impact on children’s learning during their critical early years.

If you’re ready to take on a teaching role that offers flexibility and the chance to truly shape young lives, we’d love to hear from you!

To Apply:

Please send your resume and cover letter. Only shortlisted candidates will be notified.

Responsibilities:

• Hands-on in preparation of financial reports in compliances with the Group and Company policies and SFRS standards.
• Oversee monthly, quarterly, and annual financial reporting processes.
• Supervise, lead, and provide coaching to the Finance and Operations Team on daily routine activities and review all the tasks performed by the team.
• Coordinate closely with the team to maintain up-to-date project / SO status. Ensure timely updates to project-related schedules, including contract assets, contract liabilities, and project job costing.
• Manage treasury related activities eg. cash flow projections, loans, trade finance, BG and LC related matters.
• Provide support on credit control and AR review.
• To support the company on the financial reporting and tax filing related matters.
• Provide assistant on company annual budget and monthly forecast.
• Handle internal and external statutory audit related matters, preparation of statutory accounts.
• To assist the Finance & Operations team on any ad hoc tasks as assigned by the company.

Requirements:

• Bachelor’s Degree/ Post Graduate, Professional Degree in Finance/Accountancy/Banking or equivalent Holding a CPA qualification will be an advantage.
• Strong in SFRS or IFRS knowledge and able to work in tight dateline environment.
• Proficient in Microsoft Office Application especially in Ms-Excel & Ms-Word.
• Meticulous, organized and ability to handle multi-task in a dynamic/fast-paced environment.
• A resourceful team player with strong analytical, problem-solving skills, and ability to communicate efficiently and effectively to all levels.
• Able to work under pressure and meet tight deadlines with minimum supervision.
• Minimum of 5 years in managerial role or operations support experience.
• Strong leadership capabilities and the ability to operate successfully in an unstructured, dynamic and collaborative environment.
• With good knowledge and exposure on project accounting will be advantageous

Benefits:

• Basic Salary up to $5,500 with yearly increment based on performance.
• Monday to Friday, 9am to 5.30pm

Job Description:

This is a full time role for a Sales Marketing Manager (Freight Forwarding) located in Jalan Kilang. Our client is in the logistics industry. This role focuses on securing new customers, maintaining revenue from existing accounts, and balancing new business development (50%) with account management (50%). Responsibilities include meeting sales targets, delivering tailored logistics solutions, managing cross-trade business, and supporting network shipments. Key tasks involve preparing quotations, RFQs, SOPs, and maintaining strong carrier relationships. Collaboration with Customer Service and Operations ensures smooth execution, while regular reporting to the Managing Director and Sales Manager keeps management updated on progress and market trends.

Qualifications:

• Diploma/ Degree in Business, Sales, Marketing or in a discipline related to Logistics & Supply Chain Management.
• More than 5 years Sales experience in 3rd Party Logistics & distribution and / or Freight forwarding / or warehousing.
• Experience with a good sense of hunting in developing new sales opportunities or having the experience in Key Account Management.
• Ability to understand customers’ expectations and make value proposition to customers.

· Responsible for assigned functional area of the Enterprise Resource Planning (ERP) application

· Participate in developing internal processes for application management

· Manage support process for assigned functional area of the ERP application

o Provide user support

o Manage issue logs

o Work with vendors to ensure that deliveries are done in a timely manner and to expected quality

o Test vendor deliveries and internal deliveries

· Lead or participate in implementation efforts

o Provide solutions for requested application changes

o Ensure that initiated application changes are well coordinated and planned before implementation

o Develop documentation to describe application changes, application processes and application functions

· Provide application training to super users, other Application Process Managers (APMs) and other applicable roles

· Ensure optimization and alignment of application processes and application use

o Promote correct, consistent and optimal use of application and basic data

o Initiate changes to improve application use, with the objective to improve processes, data quality and routines

o Follow up to ensure application processes are aligned across locations and companies

· Keep up to date with new features and functions within the ERP solution and closely related applications

· Ensure a good understanding of the overall ERP solution and how it interacts with/impacts the assigned functional area(s) and other areas of the business

Job Responsibilities:

• Prepare menus in collaboration with colleagues
• Ensure adequacy of supplies at the cooking stations
• Prepare ingredients that should be frequently available (vegetables, spices etc.)
• Cook and complete dishes in timely manner
• Able to cook vietnamese cuisine, snackes, spring roll, etc.

Job Requirements:

• Friendly and service oriented
• Able to perform shift; work on weekends and Public Holidays
• Excellent communication and interpersonal skills
• Ensure good hygiene practices and quality control of food and presentation
• Must be able to work in a fast pace environment

Roles & Responsibilities

· Performing different types of massages, beauty treatments, and wellness therapies.

· Maintaining detailed records of massages, treatments, and therapies performed on each spa guest.

· Communicating with guests during massages to adjust massage techniques as required.

· Resolving guest complaints and reporting any accidents to the supervisor.

· Cleaning and sanitizing work areas, changing treatment room sheets, and sterilizing all instruments and equipment before each use.

· Explaining massages, treatments, and therapies to guests and providing suitable recommendations as needed.

· Ensuring that the spa is adequately stocked with spa supplies and reporting shortages to the supervisor.

· Enquiring about guests' medical conditions and allergies before providing spa services.

Requirements

Preferably with ITEC / WSQ certificate or massage certification

Able to commit on weekends/public holidays

6 days work week

Minimum 4 years of relevant experience

Pleasant personality and hardworking

Overview

As Local Coordinator and as part of the Blended Care Team, you will assist the care management team in developing social activities and interest groups for residents at a physical centre, under the Health District @ Queenstown. This effort is in part to support social-health integration and enhance care delivery in the community.

These activities include working with residents and community partners to co-create, plan and conduct ground-up activities (e.g. exercise groups, hawker centre tours, etc.), encourage residents to participate in suitable programmes, within and beyond the physical space and oversee the general operations at the centre.

You will be involved in facilitating the development and implementation of Health District Queenstown Lighthouse Projects involving National University Health System (NUHS) and various community partners in Queenstown to support social-health integration and enhance care delivery in the community.

Job Responsibilities

You will be responsible for the following:

1. Co-create and organise activities and interest groups at the physical space

· Engage residents and volunteers to co-create, plan, and conduct activities and interest groups e.g. hawker centre tours to share on healthier eating habits.

· Encourage and support residents to self-run activities and interest groups

· Partner with local community leader(s) and stakeholders to organise programmes and services

· Organise regular resident engagement sessions to gather feedback on activities and services provided by the Blended Care Team

· Develop and implement strategies to raise awareness of the space amongst Queenstown residents

2. Encourage residents to participate in suitable activities and programmes

· Encourage and direct residents to participate in suitable health and social activities (e.g. exercise, volunteerism, interest groups) at the space and in the community

· Coordinate with the Blended Care Team to ensure residents’ health and social care needs are met

3. Facilitate development of the physical space and oversee general operations

· Facilitate the conceptualisation and development of the physical centre

· Oversee general operations of space, and support in logistics and budgeting matters

· Record attendance and other data for evaluation

Requirements

· Bachelor Degree in the field of Social Sciences (e.g. social work, counselling, psychology), with prior experience in related areas such as social care services, aged care services and/or community engagement.

· At least 2 – 3 years of working experience.

· Ability to work independently, adaptable, analytical and a good team player.

· Strong communication and stakeholder management skills, and able to engage with partners and older adults in the community.

· Good organisational, time management, administrative and interpersonal skills.

· Good written and verbal communication skills in multiple languages and dialects is preferred.

· Proficient in Microsoft Office Suite with ability to learn new IT systems.

Assurity Trusted Solutions (ATS) is a wholly owned subsidiary of the Government Technology Agency (GovTech). As a Trusted Partner over the last decade, ATS offers a comprehensive suite of products and services ranging from infrastructure and operational services, authentication services, governance and assurance services as well as managed processes. In a dynamic digital and cyber landscape, where trust & collaboration are key, ATS continues to drive mutually beneficial business outcomes through collaboration with GovTech, government agencies and commercial partners to mitigate cyber risks and bolster security postures.

We are looking for a Cybersecurity Engineer (Cloud Infrastructure and Log Management) to join us. The employment contract will end on 31 March 2026.

You will be working on:

• Responsible to develop, setup and maintain large scale log ingestion cloud infrastructure.
• Responsible to handle the log ingestion workflow from Subscriber till backend SOC.
• Develop automation for end-to-end log ingestion processes to facilitate scalable ingestion infrastructure and provide better Subscriber experience.
• Develop and maintain custom log parsers.
• Monitor and respond to incidents for the cloud infrastructure and log ingestion system.
• Provide consultancy to Subscribers and their contractors on their log ingestion matters.
• Assist Subscribers on-site to setup and troubleshoot their log management system, ensuring their log are successfully being forwarded to the SOC.
• Engage stakeholders and enhance operations to improve on the log ingestion workflow/pipeline.

To succeed in this role, you will ideally have:

• Minimum 3 years of working experience in Cybersecurity.
• Minimum 3 years of working experience in one or more of AWS, Azure or Google Cloud Platform, doing Cloud Infrastructure or Cloud DevOps.
• Experience with IAC deployments and it’s best practices.
• Knowledge of SIEM or log parsers will be an added advantage.
• Good to have knowledge on Node.js, Python or other scripting languages
• Good to have knowledge and experience on GitOps
• Possess good communication skills and interpersonal skills.
• Passion for improving operations to ensure the system are secure and resilient.
• Self-motivated, driven, and possesses a strong aptitude for continuous learning.
• Good team-player who is willing to help the team to succeed in the achieving the objectives.

Join us and discover a meaningful and exciting career with Assurity Trusted Solutions!

The remuneration package will commensurate with your qualifications and experience. Interested applicants, please click "Apply Now".

We thank you for your interest and please note that only shortlisted candidates will be notified.

By submitting your application, you agree that your personal data may be collected, used and disclosed by Assurity Trusted Solutions Pte. Ltd. (ATS), GovTech and their service providers and agents in accordance with ATS’s privacy statement which can be found at: https://www.assurity.sg/privacy.html or such other successor site.

Position: Indoor Playground Crew (Sat/Sun)

We are looking for a dedicated and enthusiastic individual to join our team.

Job Details:

• Work Schedule: Fixed working day (Sat & Sun, 10am to 9pm daily)
• Salary: $100 per day, 2 breaks.

Key Responsibilities:

• Ensure the safety and well-being of children within the playground.
• Assist with daily operations, including cleaning, organizing, and maintaining the play area.
• Provide friendly and engaging customer service to parents and children.
• Support in setting up and facilitating activities, events, or birthday parties.
• Uphold the cleanliness and hygiene standards of the facility.
• Handle cashiering duties accurately and efficiently.
• Build positive relationships with customers, ensuring a welcoming and enjoyable experience for families.

Requirements:

• Passionate about working with children in a fun, vibrant environment.
• Team player with good communication and interpersonal skills.
• Able to handle physical tasks, such as cleaning and organizing play equipment.
• Prior experience in customer service or childcare is an advantage, but not mandatory.

If you’re ready to bring smiles to kids and their families,

we’d love to hear from you!

As part of the national HealthierSG initiative to transform the way healthcare is delivered, NUHS Regional Health System Office (RHSO) is setting up a Care and Call Centre (CareHub) to support the western population through phone calls, telemedicine and digital communication platforms to become healthier and take charge of own health.

You will be responsible to helm CareHub in line with CareHub’s service standards and key performance indicators (KPIs) and deliver a positive customer experience for residents and community partners who reach in to CareHub for support to age well in the community. The job scope would include referrals to community partners, facilitating community appointments, conducting outbound nudges to encourage participation in screening and vaccination to assisting residents and community partners with navigation of the healthcare landscape.

You will have the opportunity to be part of a dynamic team and we are looking for like-minded individuals to join us who are positive, passionate about service experience with a quality improvement mindset.

You will also participate in the development, implementation and review of CareHub’s functions and initiatives, as well as be a knowledge champion for CareHub ’s knowledge management system.

The job holder will support the operations of CareHub Care and Call Centre in the following areas but not limited to:

1. Engagement of residents and community partners to address enquiries about population health and RHSO services and initiatives and link up with the appropriate team / service where appropriate;
2. Proactively liaising with NUHS teams and community partners to facilitate coordination of community based services for residents
3. Support the navigation and provision of community based resources / services to support residents and caregivers to take charge of own health
4. Assisting residents with community appointment related requests
5. Conduct outbound nudges to encourage enrolment and participation in screening and vaccination
6. Proactive team player to contribute to service improvement initiatives and projects and be part of implementation
7. Scan for new ways, tools and technology to improve resident and partners’ experience and efficiency of processes.

Requirements

• At least Diploma qualification
• Positive attitude with a customer experience mindset
• Highly independent, self-motivated and collaborative in team setting
• Good interpersonal communication and writing skills
• Highly adaptable and good situational judgement.
• Meticulous
• Experience in call centre or service line will be advantageous.
• Ability to speak various languages will be advantageous.
• Proficiency with Microsoft suite of applications
• Open to work extended hours eg weekends

Computational Systems Biology deals with mathematical formulation adopted on a computational platform to analyse experimental biological datasets. Here, the candidate with work with multidisciplinary team members to develop a computational model of a microbial system under variable experimental conditions.

The highly motivated and experienced candidate will drive a project in optimizing sustainable food production through a microbial chasis. The candidate will have an opportunity to learn and innovate on deep learning -based flux analysis.

Responsibilities:

• Set up computational pipeline, code in python, and conduct relevant bioinformatics analysis
• Communicate progress, research findings, and implications to stakeholders
• Draft documentation, manuscripts, and slides

Requirements:

• Bachelor or Master in Bioinformatics, Computer Biology, Molecular Biology, or related field.
• Experience in preprocessing and analyzing RNASeq and/or meta-transcriptomics data
• Coding or scripting experience in any language
• Be a self-starter, detailed orientated, and with a growth mindset
• Proficient in python programming and the usage of its interactive notebook
• Have experience in applying flux balance analysis
• Have interest in, or a basic understanding of microbial biology
• Have an interest in post-graduate studies

The above eligibility criteria are not exhaustive. A*STAR may include additional selection criteria based on its prevailing recruitment policies. These policies may be amended from time to time without notice. We regret that only shortlisted candidates will be notified.

Part-Time/ Full Time:

Main Duties & Responsibilities:

• Provide supervision and guidance on daily school homework and testing of spellings for P1 – P6 students
• Maintain order and discipline in the Centre and ensure students’ safety and well-beings at all times
• Plan and conduct Centre’s festive celebrations, holiday activities and enrichment lessons
• Maintain regular communication with parents on their child’s academic progress and behavioural management
• Routine operational duties

Requirements:

• Minimum GCE ‘O’ Level with preferably 1 year of relevant work experience
• Able to handle all four subjects of English, Chinese, Mathematics and Science will be an advantage
• Team player with strong passion and patience in guiding / teaching children
• Organised and able to multi-task
• Good in Microsoft Office (Words, PowerPoint) advantageous
• Retired teachers are welcome to apply

Part-Time: Monday to Friday: 12.30pm to 6.30pm

Overview

As a member of Precinct Planning and Development Department under Regional Health Systems Office (RHSO), you will be involved in development of healthy precincts in the Western Region of Singapore in collaboration with key internal and external stakeholders and partners.

Healthy Precinct is a geographical location with an environment and culture that supports residents to achieve and sustain healthy lifestyles.

The successful candidate will be placed in an appropriate position based on experience.

Job Responsibilities

1. Support in planning and operationalising of Health Precincts concept to achieve health-social integration with internal and community stakeholders
2. Support in developing and operationalising plan to empower community to take care of their health.
3. Develop and implement community health plan for the precincts under your care, with emphasis on preventive health and social-health integration
4. Track and review progress on implementation of community health plan for different focus areas
5. Engage & build partnership with internal and community stakeholders e.g. grassroots organisations, social service agencies and healthcare providers to keep patients and residents healthy and integrated care across care settings
6. Secretariat work for meetings
7. Any other duties, projects or assignments by Reporting Officer and/or HOD

Requirements

• Bachelor degree in any discipline
• Minimum 2 years of working experience
• Able to think critically
• Strong planning, project management and organisational skills
• Adept in stakeholder engagement to foster buy-in and collaboration
• Strong written and verbal communication abilities
• Resourcefulness in problem solving and resilient in overcoming challenges

Overview and purpose of the position

The incumbent be responsible to operationalise engagement and operational strategies in support of MOH Healthier SG /Age WELL SG and play a role in the crisis response team.

• To facilitate and create a smooth and seamless process to enrol eligible residents on Healthier SG
• To effectively communicate and convey the mission, vision and its benefits of Healthier SG
• To render assistance in residents in resetting of Singpass
• To educate and assist residents with the successful on boarding to Health 365 and Health Hub App
• On-board residents who are Non-adopter to H365 Lite

Qualifications and Job Requirements

• Validate individual’s incentive who completed their 1st Health Plan Consultation
• Diploma/degree in any discipline, preferably in the Healthcare industry.
• At least 3 – 6 years of working experiences, with at least 2 years in supervisory role.
• Confident and comfortable to work with all levels of internal and external stakeholders.
• Possess strong and effective organization skills.
• Able to work in a fast-paced and dynamic work environment, both in indoor and outdoor operational environments.
• Meet vaccination requirements mandatory by law to work in Public Health Institutions (PHI).

As a Senior Executive/Assistant Manager, you are responsible to support the day-to-day operations of the Care and Call Centre (CareHub) to meet CareHub’s service standards, key performance indicators (KPIs) and deliver a positive customer experience for residents and community partners who reach in to CareHub for support to age well in the community.

You will work closely with stakeholders and the CareHub team including Call Centre Officers (CCOs) who are helming CareHub, to draft, develop and implement requirements (including IT systems) and collaborative workflows and SOPs to bring plans into reality dovetailed to implementation timeline, organisation’s strategies, priorities and national’s directives. You will ensure that CCOs are properly trained and supported by a relevant knowledge management system to support handling of enquiries in the most professional and timely manner.

You will have the opportunity to support the developmental plans and partnerships of CareHub by driving and facilitating conversations with stakeholders and community partners to further develop CareHub and review CareHub’s functions and initiatives which improve outcomes in tandem with the wider community ecosystem.

Another key accountability is data visualization and reporting of CareHub’s KPIs and standards to stakeholders and senior management in a timely manner. You are passionate about service and innovation with a quality improvement mindset and shall play an active role in sustaining the team’s positive and service oriented culture.

You will have the opportunity to be exposed to other functions / roles in the division if you have the capability to take on concurrent roles.

Key accountabilities but not limited to:

1. Support the day-to-day operations of the CareHub including being the point of escalation when required, in line with CareHub’s service standards, key performance indicators (KPIs), developmental plans and organisation’s policies
2. Support in the implementation of CareHub’s functions and IT systems through monitoring and tracking of timelines, translating plans and requirements into actionable workflows, development/review of SOPs to working collaboratively with stakeholders, vendors and users to propose go-forward solutions to meet implementation timeline
3. Facilitate collaborative conversations and change management with presentation slides internally and with stakeholders to further develop CareHub’s functions and facilitate adoption of new/improved workflows and SOPs
4. Support in the continuous development and implementation of projects and quality initiatives to enhance operational effectiveness and efficiency with a focus on providing a positive customer experience in line with CareHub’s standards and KPIs.
5. Risk management incorporated in workflows and SOPs
6. Ensure that Call Centre Officers are competent and trained in the most efficient and timely manner supported by a relevant knowledge management system
7. Data visualization and reporting of CareHub’s KPIs and standards to stakeholders and senior management in a concise and timely manner
8. Utilise data driven approach to identify opportunities and forecast growth areas / trends to further develop CareHub
9. Keep abreast of the current issues impacting the healthcare industry and conduct periodic scanning for new ways and modes which CareHub could better support our residents and partners

Requirements

• Good bachelor’s degree in any discipline.
• Preferably with relevant Contact Centre / healthcare and operations related experience
• Have experience with project management and working collaboratively with stakeholders at all levels to successfully deliver outcomes / meet project milestones
• Highly adaptable and responds with resilience when faced with multiple demands, shifting priorities and ambiguity
• Highly independent, self-motivated and collaborative in team setting
• Good analytical and organization skills with attention to details
• Excellent interpersonal, communication, presentation, writing and problem solving skill
• Ability to analyse complex issues, identify and communicate potential solutions to get buy-in
• Ability to interpret data, visualize and derive insights to drive outcomes
• Positive attitude with a customer experience mindset
• Possess Quality improvement (QI) mindset to ensure standards are relevant, maintained and CareHub is constantly innovating to be better
• Proficiency with data visualization / processing and Microsoft suite of applications (eg. Excel, Powerpoint, Word)