Location: Woodlands South MRT
Contract Type: 6-month contract (with potential for conversion to permanent) / Direct Perm
Working Hours: 5 days a week
Availability: Immediate

Key Responsibilities:

• Manage onboarding and offboarding processes for Nurses and Healthcare Assistants (HCA).
• Perform data entry for new hires and exit cases.
• Monitor contract renewals, confirmations, and competency assessments for nurses.
• Process work pass applications, renewals, and other necessary certifications.
• Provide administrative support for the cross-deployment of Nurses and HCA.
• Address queries from staff via walk-in, phone, and WhatsApp.
• Perform other ad-hoc duties as assigned.

Requirements:

• Minimum Diploma holder.
• Experience in recruitment support is an advantage.

Additional Benefits:

• Upon conversion to permanent, employees will receive a 4-month bonus per annum (including AWS).

All qualified applicants, please click “ APPLY NOW”

Or you may send in your resume to:

Whatsapp: https://wa.me/+6597430026

Email : [email protected]

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Job Description:

• Prepare and analyze water and solid samples.
• Analyze water using manual titration, colorimetric methods, and instruments like TOC, flow injection analyzer, UV spectrometer, and titrator.
• Assist in maintaining the ISO 17025 system.

Qualifications:

• Diploma holders in chemical process
• NITEC in Chemical Process with 2-3 years experience in a lab

All qualified applicants, please click “ APPLY NOW”

Or you may send in your resume to:

Whatsapp: https://wa.me/+6597430026

Email : [email protected]

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Responsibilities:

• Greet and assist patients and their families upon arrival.
• Provide directional guidance within the facility, helping visitors locate clinics, wards, and amenities such as the kopitiam.
• Offer physical support to patients with crutches or in wheelchairs, including assistance from taxis to the entrance.
• Maintain a friendly and empathetic demeanor, addressing any questions or concerns from patients and their families.
• Support staff in managing visitor flow and ensuring a smooth registration process.

Requirements:

• Min Nitec and above
• No experience needed , Training Provided

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Job Responsibilities:

• Manage outdoor/event sale and perform Gov funded course consultation
• Follow up with candidates for course enquiry & registration
• Manage enquiry on varies marketing channel such as XHS, Facebook, Google or Email enquiry
• Daily student and data management
• Perform ad-hoc duties as per requested

Requirements:

• Strong self-starter and high sense of ownership
• Ability to work, think, and respond quickly, maintaining attention to detail on multiple projects
• Process-oriented with an operations mindset
• Comfortable in a fast-paced, entrepreneurial environment with a lean team

Additional Information

Salary Package: $3,000- $8,000 per month.

• Promotion Opportunities & clear career progression plan
• On the job skill coaching & Career advancement
• Company with an expansion plan
• Office location at Somerset. Traveling out of the office may be required
• Bonus + Incentive + Allowance
• Training Provided

Location: Biopolis
Reports to: Regional Leader, Culinology, APAC
Workplace Type: On-site
Working Hours: 5 days, office hours
Salary: $2,800 - $3,300

Position Overview:

The Junior Pastry and Bakery Chef will prepare and bake a variety of pastries, desserts, breads, and other baked goods according to established recipes.

Core Responsibilities:

1. Bakery: Demonstrate knowledge of baking techniques and processes; follow recipes as required.
2. Pastry: Understand pastry techniques and applications; follow recipes accurately.

Qualifications:

Mandatory Requirements:

• 2 to 3 years of experience in kitchen settings, familiar with kitchen equipment.
• Diploma or certificate in pastry or a related field.
• Fluency in English, both written and spoken.

All qualified applicants, please click “ APPLY NOW”

Or you may send in your resume to:

Whatsapp: https://wa.me/+6597430026

Email : [email protected]

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

• Perform month end closing process including journal entries preparation, balance sheet account reconciliations
• Review and analyze monthly variances for any irregularities or unusual transactions and work closely with other counterparts to understand those variances
• Preparation and computation of monthly sales accrual computations
• Preparation and timely submission of monthly, quarterly, year-end reporting package to Regional FP&A
• Ensure financial records are maintained in compliance with specified policies and procedures.
• Complete quarterly P&L forecast & annual budget
• Liaise with external auditors for statutory audit, including preparation of audit schedules and financial statements
• Assist the Regional Team with other administrative tasks for month end close
• Any other assigned duties

Requirements:

• Minimum Diploma or Bachelor degree in Accountancy or equivalent qualification
• Minimum 3 to 5 years of experience in General Accounting role
• SAP hands on experience and basic excel skills is a must.

Interested candidates please send in your resume to:

Topaz Liang Huimin (CEI No. R1104500), email to: [email protected]

EA License No: 99C4599

Overview:

The Procurement Manager oversees contracts and procurement activities, ensuring accuracy in performance requirements, delivery schedules, and cost estimates. They lead the purchasing team, driving efficiency and performance while supporting product conversions and achieving organizational savings.

Responsibilities:

• Manage the competitive bidding process for capital equipment.
• Coordinate bid reviews and contract implementations.
• Negotiate contracts and advise on rights and obligations.
• Prepare estimates and monitor contract compliance.
• Resolve invoice exceptions and maintain vendor performance.
• Serve as the primary contact for capital procurement requests.
• Prepare reports and assist in budget management.
• Participate in HR activities for the purchasing team.

Job Specifications:

• Minimum Diploma or Degree from a recognized institution.
• At least 5 years of purchasing experience.
• Proficient in SAP and Excel.
• Strong communication skills and ability to work collaboratively.

All qualified applicants, please click “ APPLY NOW”

Or you may send in your resume to:

Whatsapp: https://wa.me/+6597430026

Email : [email protected]

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

• Nearest MRT: Newton
• Gather and input data into databases and verify accuracy
• Review data for errors or redundancies, make corrections and check output
• Work with different stakeholders to deliver process improvement and efficiency

Interested applicants may email resume to [email protected]

Cheryl Lee Shi Le (CEI Registration No: R1434624)

Recruit Express Pte Ltd (EA: 99C4599)

Job Overview:

We are seeking an experienced Group Travel Planner to join our dynamic team in Singapore. In this role, you will be responsible for setting detailed arrangements based on our company’s designed travel itineraries, ensuring a seamless and enjoyable experience for all group members. Additionally, you will handle essential office administrative tasks.

Responsibilities:

• Set detailed arrangements according to the company’s designed and planned travel itineraries.

• Communicate and coordinate with various travel suppliers, such as hotels, transportation companies, and attractions.

• Ensure all travel-related tasks are carried out smoothly, including but not limited to visa processing, flight bookings, and accommodation arrangements.

• Address any issues that arise during the trip, ensuring the safety and satisfaction of all group members.

• Manage the budget and financial records of the travel group.

• Provide excellent customer service by answering participants’ inquiries and needs.

• Perform office administrative duties.

Requirements:

• At least two years of relevant experience in the field.

• Excellent interpersonal and teamwork skills.

• Fluent in both Mandarin and English for communication and writing.

• Strong organizational and planning skills, with the ability to remain calm and focused under pressure.

• Knowledgeable about travel regulations and international travel standards.

• Good problem-solving skills.

The Job:

• Perform manual testing for user acceptance testing for various systems
• Perform end to end User Acceptance Testing (UAT) with full understanding of the Business Requirements and Functional Specs.
• Track and monitor testing progress and defect resolutions.

The Requirements:

• Min GCE A level
• Proficient in MS Office

Interested applicants can send their detailed resumes to [email protected] or call JANE @ 6735 1955.

JANE LUI JIE'EN

CEI: R1104482

Company Reg. No. 199601303W || EA Licence No. 99C4599

The Opportunity

• Adecco is partnering with a leading bank to look for KYC Analyst
• Starts off as a 12 months contract
• Located in Changi Business Park

Principle Responsibilities

• Assist Anti-Scam Command Ops team to comply with Production Orders from the Singapore Police Force
• Documentation and registration of Production Orders onto internal bank system
• Support Anti-Scam Command Ops team in general and administrative workload
• Able to work shift hours and both weekends. Shift hours – 12pm to 12.30am daily including weekends. Off will be two weekdays.

Profile/Qualifications

• Minimal experience with retail banking KYC or with retail banking systems
• Experience with data entry
• Team player, able to work independently and quick.

Next Step

• Send your resume to [email protected]
• All shortlisted candidates will be contacted

We are looking for a Beautician supervisor to take care of our customers’ cosmetic needs, include removing hair, recommending skin care therapies and managing client appointments. You should be well-versed in beauty treatments, including hairstyling, makeup, facials, hair removal, manicures and pedicures. Ultimately, you will ensure our clients receive high quality cosmetic services and walk out our door smiling.

Job Requirements:

• Proven 5 yrs working experience as a Beautician Supervisor.
• Hands-on experience with makeup and hair removal techniques.
• Familiarity with skin care therapies, like moisturizing, exfoliation and peeling.
• Knowledge of beauty products and trends.
• Ability to provide personalized services based on each client’s requirements.
• Relevant qualification.
• Must be able to work night shift or split shift
• Must be able to work extra hours or weekend if needed

Responsibilities:

• Manage the full recruitment cycle for assigned departments, including:

1. Sourcing candidates
2. Screening applicants
3. Conducting interviews
4. Proposing salaries
5. Following up on offers and start dates

• Ensure a positive candidate experience throughout the recruitment process.
• Collaborate with hiring managers and heads of departments (HODs) to understand current and future hiring needs.
• Develop a pipeline of qualified candidates for critical and evergreen roles to minimize hiring lead times.
• Build and maintain relationships with institutions of higher learning (IHLs) and professional organizations.
• Representive at career fairs and networking events.
• Maintain and analyze recruitment metrics to assess and enhance performance.
• Regularly review and improve recruitment workflows and procedures.

Skills and Qualifications:

• Min Degree
• Internal HR Recruitment experience (healthcare experience not required)
• Strong interpersonal and communication skills
• Proficient in data analysis and recruitment metrics
• Ability to build and maintain relationships
• Proactive approach to problem-solving and process improvement

All qualified applicants, please click “ APPLY NOW”

Or you may send in your resume to:

Whatsapp: https://wa.me/+6597430026

Email : [email protected]

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Responsibilities:

• Manage the full recruitment cycle for assigned departments, including:

1. Sourcing candidates
2. Screening applicants
3. Conducting interviews
4. Proposing salaries
5. Following up on offers and start dates

• Ensure a positive candidate experience throughout the recruitment process.
• Collaborate with hiring managers and heads of departments (HODs) to understand current and future hiring needs.
• Develop a pipeline of qualified candidates for critical and evergreen roles to minimize hiring lead times.
• Build and maintain relationships with institutions of higher learning (IHLs) and professional organizations.
• Representive at career fairs and networking events.
• Maintain and analyze recruitment metrics to assess and enhance performance.
• Regularly review and improve recruitment workflows and procedures.

Skills and Qualifications:

• Min Degree
• Internal HR Recruitment experience (healthcare experience not required)
• Strong interpersonal and communication skills
• Proficient in data analysis and recruitment metrics
• Ability to build and maintain relationships
• Proactive approach to problem-solving and process improvement

All qualified applicants, please click “ APPLY NOW”

Or you may send in your resume to:

Whatsapp: https://wa.me/+6597430026

Email : [email protected]

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Key Responsibilities:

• Clinical Risk Management: Collaborate with cross-departmental teams to identify, prioritize, and mitigate clinical risks.
• Framework Implementation: Execute and support the clinical risk management plans aligned with our strategic goals.
• Data Integration: Analyze data from various sources, including incident reports and clinical complaints, to enhance risk management processes.
• Horizon Scanning: Lead proactive risk identification and analysis to anticipate potential impacts on the organization.
• Committee Support: Serve as the secretariat for the Clinical Risk Management Committee, ensuring effective operations and communication.
• Project Management: Lead or contribute to assigned projects that drive our clinical risk management initiatives forward.

Requirements:

• A relevant degree from a reputable university.
• Experience in quality management and risk management is preferred, with healthcare experience being an advantage.

All qualified applicants, please click “ APPLY NOW”

Or you may send in your resume to:

Whatsapp: https://wa.me/+6597430026

Email : [email protected]

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

The Key roles and responsibilities of the internship in Human Resource Department include the following:

• Assist in the end-to-end recruitment process and onboarding
• Update and maintenance of the staff personnel files
• Assist in preparation in Payroll
• Assist in granting consolidated documents
• Support and make recommendation to HR processes and practices
• Prepare and present key metric reports for the Global HR Team and the Leadership Team

WHAT WE ARE LOOKING FOR:

• Must be in HR Related or Project Management course or equivalent
• Strong in project management and communication skill
• Excellent analytical, problem solving and time management skills
• A pro-active individual with the ability to work independently with minimum supervision
• Able to commit for 6 months for optimal development programme

WHAT TO EXPECT:

• Guaranteed career growth at one of the best salons in Singapore
• Competitive Salary and Benefits
• Opportunity for career advancement/progression
• Cozy working environment
• Energetic & innovative work culture

ABOUT US:

INITIA GROUP is the biggest brand concept leader in Singapore & Malaysia. We have been in the beauty and F&B industry for years and are now in Art, Retail, and Photo Studios. We are a fast-paced growing company, bringing all unique and on-trend concepts. We have a lot of expansions going on and we need additional talents in our growing family.

If you’re excited about our company’s vision for this position, we’d like to hear from you.

You may visit our website to learn more about us: https://initia.sg/

BE ONE OF THE BEST!

BE THE BEST!

BE PART OF INITIA!

Responsibilities:

• Support leadership in developing, planning and implementing continuous improvement and innovation programmes, adhering to the National Standards of Healthcare Work.
• Develop, conduct and customize training and hands-on application programmes in Lean Thinking, RCA and Design Thinking methodologies
• Facilitate events, projects and workshops, providing advice on Rapid Improvement (RIE), Process Preparation (2P) and 6S
• Provide guidance to a pool of in-house trained facilitators
• Drive and support innovation and digitalization efforts
• Introduce and administer Quality Improvement Project awards
• Organize the annual Quality & Safety Festival
• Coordinate MOH, AIC or RH (CGH) initiated surveys (e.g. Patient Safety Culture Survey, Patient Experience Survey), analyze survey data and follow-up with improvement efforts
• Collaborate with external organizations for quality improvement efforts such as organizing Quality Conferences and cross institutional improvement projects
• Any other tasks as assigned by HOD

Requirements:

• Min Degree in Business / Industrial Design / Engineering / Medicine / Nursing / Pharmaceutical Science
• Certified Lean Six Sigma Green or Black Belt is highly preferred
• At least 5 years of relevant work experience in Healthcare
• Experience in facilitating workshops and conducting training
• Experience in applying Design Thinking framework and other human-centric design techniques, including persona development, jobs-to-be-done, crafting of insights, journey mapping, rapid prototyping and the building of wireframes, clickable or physical prototypes is highly preferred
• Experience in design and marketing will be an added advantage
• Excellent planning, analytical, problem solving and communication skills are essential.
• Is highly self-motivated and driven, possessing a positive can-do attitude and the perseverance to overcome challenges

Interested candidates please send your updated resume to:

[email protected]

Subject: Manager, Clinical Quality

EA Personnel : Kate Leau Wei Xuan (R1552331)

Company Registration: 99C4599

• Location: Kallang Sector
• Coantract until Jun 2026

• Perform daily operational duties for Manual and Remote reading related activities via the various meter reading and billing systems
• Following up with relevant parties to resolve daily operational issues
• Perform User acceptance testing for meter reading and billing system changes and upgrade activities
• Attend to enquiries via Case Activities, telephone and emails
• Any other ad-hoc duties as assigned by supervisor

Interested applicants may email resume to [email protected]

Cheryl Lee Shi Le (CEI Registration No: R1434624)

Recruit Express Pte Ltd (EA: 99C4599)

Job Description:

• Oversee post-sales activities Cybersecurity products.
• Participate in project implementations
• Provide on-site implementation services, including testing, deployment, and documentation.
• Offer technical support to ensure customer satisfaction.
• Analyze and address customer queries by troubleshooting and consulting existing knowledgebase articles and known issues.
• Be available for 24x7 maintenance support calls on a routine standby basis.
• Any other ad hoc duties as assigned by supervisor.

Requirements:

• Bachelor’s Degree or Diploma in Cyber Security, Computer Science, Computer Engineering, or a related field.
• 1-3 years of relevant experience in IT, particularly in network support and administration.
• Knowledge and experience in networking, including routing and switching technologies.
• Capable of working independently as well as part of a team.
• Willing to work diligently and eager to learn about new technologies.
• Strong analytical and troubleshooting abilities.

Interested applicants, please email your resume to Andre Chua Jing Ming

Email: [email protected]

CEI Reg No: R1989053

EA Licence No: 99C4599

Recruit Express Pte Ltd

Responsibilities:

• Work closely with the Project Manager to ensure that the project milestones are met, and coming out with the detailed schedule with the tasks, dates and duration
• Work closely with Pre-sales team to review their design, scope and effort estimation for new opportunities
• Lead a team of Technical resources in the project to complete the required scope on-time.
• Lead the design and architecture of cloud solutions based on business requirements and best practices.
• Oversee the deployment of cloud services and applications, ensuring reliability, scalability, and performance.
• Lead cloud infrastructure provisioning, configuration, and optimization efforts.
• Collaborate with cross-functional teams to integrate cloud solutions with existing systems and applications.
• Monitor and analyze cloud infrastructure performance metrics to identify areas for optimization and improvement.
• Implement performance tuning strategies to enhance the efficiency and responsiveness of cloud-based systems.
• Drive initiatives to automate repetitive tasks and streamline cloud operations.
• Provide technical leadership and guidance to cloud PS teams.
• Mentor team members on cloud technologies, best practices, and emerging trends.
• Evaluate cloud service providers and technologies to determine the best fit for organizational needs.
• Any other ad hoc duties as assigned by supervisor.

Requirements:

• 15 years of experience in IT infrastructure management, with at least 8 years focused specifically on cloud technologies.
• Relevant certifications such as AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect Expert, or Google Professional Cloud Architect are preferred and may be required depending on the role.
• Demonstrated experience in designing, implementing, and managing cloud solutions in public, private, or hybrid environments is essential. Candidates should be proficient in one or more cloud platforms such as AWS, Azure, or Google Cloud.
• Strong understanding of cloud architecture principles, including compute, storage, networking, and security concepts. Experience with cloud-native services and technologies is highly desirable.
• Proficiency in cloud automation, orchestration, and infrastructure-as-code tools such as Terraform, Ansible, and Kubernetes. Experience with DevOps practices, CI/CD pipelines, and containerization technologies (e.g., Docker) is a plus.
• Experience with infrastructure automation and configuration management tools such as Terraform, Ansible, Puppet, or Chef. Ability to define infrastructure resources declaratively and manage them programmatically.Ability to work in a fast-paced, dynamic environment and adapt to changing priorities and requirements.
• Knowledge of containerization technologies like Docker and container orchestration platforms such as Kubernetes. Experience in containerizing applications, managing container clusters, and optimizing containerized workloads.
• Understanding of cloud networking concepts including virtual networks, subnets, routing, load balancing, and security groups. Knowledge of network protocols, VPNs, and SD-WAN technologies.
• Familiarity with DevOps principles, continuous integration/continuous deployment (CI/CD) pipelines, version control systems (e.g., Git), and agile methodologies. Ability to automate software delivery processes and streamline development workflows.

Interested applicants, please email your resume to Andre Chua Jing Ming

Email: [email protected]

CEI Reg No: R1989053

EA Licence No: 99C4599

Recruit Express Pte Ltd

Your duties include overseeing regulations of the fundraising and development work, reviewing fundraising collaterals, gift agreements, appeal letters and preparation of management reports, budgets and forecasts.

Email: [email protected]

Whatsapp: 96503173

Telegram: @jesswongie

Jessie Wong Yuan Si

Personnel EA License No.: R2197171

Recruit Express Pte Ltd (EA Licence No.: 99C4599)

• Process sales orders based on customer needs.
• Update data and support operations accurately.
• Coordinate logistics to ensure timely deliveries.
• Track shipments and handle customer claims efficiently.
• Assist team with month-end and daily tasks.

Requirements:

• Minimum Dip/Deg holder in Logistics/Supply Chain.
• At least 1-2 years of prior relevant working experience in Logistics/Supply Chain.

Interested candidates please send in your resume to:

Yvonne Suan Ying Zhen

CEI No: R24122857

Email: [email protected]

EA License No: 99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

The Wolfgang Violin Studio invites applications for a full-time position in Cello.

About

Wolfgang Violin Studio, founded in 2009, established a music academy in Singapore that focuses on Violin, Piano, and Cello.

Responsibilities

We are looking for dedicated Cellists interested to join our teaching team and embark on an exciting journey to nurture the next generation of musicians. Successful applicants will work closely with the Head of the Cello Department to effectively deliver the Cello programs across all levels for students in individual and group classes.

• Inspire, and guide students toward graded exams and building their knowledge in practical, aural, and theoretical skills

• Contribute to the Cello academic resources

• Upkeep of library and studio resources

• Active participation is expected in weekly teacher meetings and student progress reports Qualifications/Requirements

• Senior Teachers to teach advanced students up to Diploma: minimum three years of teaching experience

• Junior Teachers to teach beginner students from three years of age: minimum two years of teaching experience

• Highly motivated with a passion for teaching and inspiring children to learn

• Have a cheerful and approachable demeanor toward children and parents

• Good communication skills and fluent in English

• Bachelor's or Master's degree in Music

• Knowledge of the ABRSM Exam and Trinity Guildhall syllabus

Compensation

Wolfgang Music School offers competitive compensation salary packages that commensurate with experience and reputation. Other benefits include: paid annual leave and medical benefits, opportunities for training, and career growth.

Instructions to Applicants

Applicants should submit the following to: [email protected]

Required Documents

• Cover Letter with completed details to https://tinyurl.com/WolfgangHR

• Curriculum Vitae and recent photograph

• List and contact information for two References Optional Documents

• Academic Transcripts

Review of applications will begin on November 27 and continue until the position is filled

The Wolfgang Violin Studio invites applications for a full-time position in Piano.

About

Wolfgang Violin Studio, founded in 2009, is an established music academy in Singapore that focuses on Violin, Piano, and Cello.

Responsibilities

We are looking for dedicated Pianists interested in joining our teaching team and embarking on an exciting journey to nurture the next generation of musicians. Successful applicants will effectively deliver the Piano programs across all levels for students in individual and group classes.

• Inspire, and guide students toward graded exams and building their knowledge in practical, aural, and theoretical skills

• Contribute to the Piano academic resources

• Upkeep of library and studio resources

• Active participation is expected in weekly teacher meetings and student progress reports Qualifications/Requirements

• Minimum two years of teaching experience

• Highly motivated with a passion for teaching and inspiring children to learn

• Have a cheerful and approachable demeanor toward children and parents

• Good communication skills and fluent in English

• Bachelor's or Master's degree in Music

• Knowledge of the ABRSM Exam and Trinity Guildhall syllabus

Compensation

Wolfgang Music School offers competitive compensation packages commensurate with experience and reputation. Other benefits include: paid annual leave and medical benefits, opportunities for training, and career growth.

Instructions to Applicants

Applicants should submit the following to: [email protected]

Required Documents

• Cover Letter with completed details to https://tinyurl.com/WolfgangHR

• Curriculum Vitae and recent photograph

• List and contact information for two References Optional Documents

• Academic Transcripts

Review of applications will begin on February 2024 and continue until the position is filled

Main Responsibilities

The primary function of the Deskside IT Support (Mac) role is to support users and workstations, maintaining and troubleshooting systems as required, with the aim of providing a stable and fully functioning environment, either onsite or remotely.

• Deploy and maintain new workstations
• Provide technical support for desktop issues
• Support VIP members of Hogarth
• Assist users in Joint Ventures, liaising with Hogarth Production Support to ensure the site is fully supported
• Document and update documentation on standard procedures
• Escalate and formally report faults to specialist engineers (including third party support when required)
• Working with standard application suites and custom workflow tools at Hogarth (detailed below)
• Maintain meeting rooms’ A/V equipment
• Technical support for in-house agency facilities
• Adobe Creative Cloud support
• Microsoft Office support

Additionally, provide first line support for Hogarth staff and clients that utilise Hogarth's applications, ensuring concise and accurate logging and management of all incidents and requests reported to the online service desk. Ensure tickets are resolved to the highest quality within agreed service levels whilst meeting customer expectations. Resolve first line issues and use the appropriate escalation channels if unable to provide a fix.

Specifically;

• Monitor service management system activity and log / acknowledge incidents and service requests, allocating appropriate category and priority definitions
• Respond against defined Service Level Agreements and Key Performance Indicators and ensure that appropriate and timely responses are provided
• Complete first line investigation and diagnosis, updating incident records as necessary
• Carry out, and report on daily system health checks for all supported applications
• Triage incoming incidents and escalate problems to 2nd and 3rd line support teams, engaging external advisory and technical operations partners where necessary
• Resolve incidents and service requests and deliver appropriate, timely and accurate communications for internal use and for client distribution
• Participate in major incident events, adhering to defined best practice
• Review incidents and identify trends and underlying problems, ensuring that they are referenced, logged and tracked in appropriate systems
• Maintain the Knowledge Base, updating documentation where appropriate
• Weekend on-call coverage rota for Major Incidents (P1’s and P2’s)

Qualifications and Experience

Essential Experience & Skills

• Good experience of macOS support
• An excellent working knowledge of technical support for desktop issues
• Effective problem solving, able to recognise root causes and identify ways to overcome them
• Good working knowledge of Adobe Creative Cloud
• Quick learning skills with information retention and a good technical aptitude/ability
• Confidence to deal professionally with staff at all levels in the organisation
• Service focused "can-do" attitude
• Excellent administration and organisation skills
• Excellent communication, interpersonal, team working and multi-task management skills along with time management
• Self-motivated with the ability to work autonomously but also to contribute as a team player
• Ability to communicate technical information in a user-friendly way
• Positive attitude towards problem solving and tight deadlines
• A commitment to service improvement with a customer focused attitude

Desirable Experience & Qualifications

• Previous work experience within an advertising agency/post production facility
• Knowledge of media types and file formats
• ITIL V3 Foundation
• Knowledge of JAMF Pro
• Knowledge of Apple Remote Desktop / Microsoft Remote Desktop
• Apple Certified Support Professional (ACSP)