Client Services Director
Who we are:
Access Partnership makes innovative technology work for the world.
We’re tech optimists who believe that innovative technology has been the driver of transformative change in the world. As the pace of innovation accelerates, and paradigm shifts across areas including AI, healthcare, space, and climate occur, we believe the potential for economic growth and human progress will increase.
Delivering across 200 markets worldwide, we help businesses navigate complex regulatory challenges, optimise their technologies, accelerate growth, and support governments in designing policies and regulations that attract investment.
Our specialist knowledge runs deep across all areas of digital technology, and we advise and drive every step of the journey; from setting strategy to designing policy, achieving and maintaining compliance, and measuring success.
We join the dots to reduce risks and optimise outcomes, fuelling progress competitively, responsibly, and sustainably.
Through the powerful partnership of transformative technology and purposeful policy, we’re creating a world where people everywhere can benefit from innovation.
Team Summary
Client Services are responsible for leading and growing relationships with our key clients, principally responsible for growing the year-on-year value of these relationships. The team ensures that our clients experience Access Partnerships’ full suite of service offerings, and that we continue to deliver exemplary solutions to them. Client Services act as ambassadors for Access Partnership, showcasing our brand, values, and commitment to client excellence.
What you’ll do:
You will play a pivotal role in ensuring client satisfaction, retention, and revenue growth. Working as part of a global team of Client Services Directors, you will own Access Partnership’s relationships with 10-15 clients, including major public-sector bodies such as the Asian Development Bank, the Australian Department of Foreign Affairs and Trade, USAID and others, primarily but not exclusively located in Asia.
You will be responsible for building strong client relationships, driving business expansion through farming, and ensuring that clients receive exceptional service and support. You will also spend a proportion of your time working as the Executive Director for the Asia Cloud Computing Association (ACCA) in Singapore, focused on supporting and growing their members, affording a platform and opportunity to work with some of the leading technology business in APAC.
Role and Responsibilities
What you’ll need:
- 8+ years of experience, preferably in an advisory or management consulting or other services capacity.
- Referenced experience working with one or more global, multilateral bodies, specifically including USAID, Asian Development Bank, the Australian Department of Foreign Affairs and Trade and The World Bank.
- Significant experience winning work, managing renewals and upsell opportunities with similar institutions.
- Significant experience setting and achieving revenue and customer satisfaction targets.
- Excellent problem solving and analytical skills.
- Excellent written and verbal communication.
- Leadership experience or potential, as demonstrated through work experience.
What we offer you:
We work in a flexible hybrid model, typically aligning each employee to one of our global offices, with each person spending 2 days per week in the office, and 3 days remote.
Our diverse, international client base of technology giants, start-ups and governments will provide the opportunity to work on multiple projects on behalf of industry leading companies.
We boast a collaborative working environment, social events and a robust support system. We are committed to providing training and professional development for all colleagues.
