Job Position: Call Centre Associate
Job Description:
You will provide quality and personalized one-stop information service for the Hospital. This includes handling general enquiries and managing outpatient appointments through phone, email, web chat, as well as other online platforms
Job Responsibilities:
· Answer high-volume inbound calls and respond to inquiries related to day surgery and/or imaging services.
· Manage all dial in booking and WhatsApp/online scheduling.
. · Schedule appointments and manage patient records accurately.
· Address patient’s concerns with empathy
· Collaborate with medical staff to resolve issues efficiently.
· Maintain confidentiality in compliance with PDPA regulations.
· Support administrative work and other duties as assigned.
Job Requirements:
· Minimum GCE O Levels with at least 1-2 years experience in a customer service role.
· Experience in call centre, customer service or healthcare industry will be advantageous
· Excellent team player with strong interpersonal and communication skills
· Customer-oriented and highly adaptable in a dynamic and fast-paced environment
· Proficient in Microsoft Office applications
· 9am to 6pm but willing commit to OT if high volume of calls.
. 5.5 days week (half day on Sat)
. willing to commit to rotating shifts in future if needed
Only shortlisted candidates will be notified
EnviroDynamics Solutions Pte Ltd I EA License No.: 12C6285
Anna Toh I Reg. No: R23118739
Email CV to : [email protected]