WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

Working Location:Tai Seng
Working Days:5days (office hours)
Salary Range:$10,000 – $12,000

Job Requirement:

• ATE Test Program Design and Development for new products (Production and Characterization Test)
• Design/Develop Final Test Loadboard and Wafersort Probecard
• Perform Characterization Testing, prepare test specifications, define tests, conditions, criteria, etc.
• Solid digital and mixed-signal programming experience on ATE using C++/VB language, and scripting
• Monitor and manage production test yields, maverick lots, engineering lots, product test log maintenance, product data statistical process, characterization data process.
• Hands-on test debugging, RMA analysis, and improving test solutions (Hardware and Software)
• Establish cost-effective production test solutions
• Develop team technical competency.
• Build product test plan, schedule, resources requirement and project tracking and execution.
• Conduct product test and releases review, approve the test program releases.
• Maintain and improve the product test process.

Job Requirement:

• Minimum Bachelor's Degree in Engineering (Electrical/Electronics)
• Minimum 5-yrs ATE Test Program Development (C++ and/or VB)
• Experience in Test HW Development (Loadboard and Probecard)
• Good knowledge on manufacturing process (fab, packaging, test)
• Hands-on development experience is a must with Teradyne J750 ATE testers, IG-XL test programming
• Hands-on development experience with Chroma and other main stream testers.
• Project management skills and experience in people management.
• Preferred: Knowledge in AEC Q100 automotive qualification guidelines, experience in the automotive test flow, AEC Q100 data analysis, wafer and FT lot process.

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

Job Description

• Preparation of site, set up site office, store and project signboard
• Make arrangement for preliminary works; (eg cable detection by LEW, trial hole, urvey setting out, etc)
• Control on the sub con workmanship and quality of works.
• Planning for materials ordering in advance.
• Comply and practice the company procedure/objectives
• Compile materials for approval
• Ensure and responsible for all safety and compliance of work on site
• Manage project site for necessary tests/ inspections, prepare site office documents and submissions.
• Coordinate and resolve site issues with subcontractors, suppliers, consultants, Clients and Authorities through meetings and/or correspondence
• Manage the project site and ensure timely completion

Requirements

• Diploma in Construction/ Building Management/ Facilities Management and/or Equivalent and/or higher qualifications.
• Relevant past experience in RR and A&A industries.
• Skills and Knowledge: Preferably literate and bilingual for English and Mandarin.
• Preferably possessed Class 3 license.
• Able to work independently.
• Able to work as a team.
• With PC knowledge such as, MS Excel/Words/Power Points/Projects.

Job Description:

• Manage the business requirements and functional solution aspects of the project.
• Analyse the stakeholders’ needs to identify improvement opportunities.
• Design and implement solutions (e.g. process optimisation, process automation, digital solutions and systems) that deliver operational excellence and productivity savings.
• Work with the stakeholders to ensure smooth implementation of new solutions, including change management activities to ensure buy-in for the solution.
• Refine and clarify the business need, define solution scope, and develop business case
• Explore, identify, and document business needs
• Analyze stated requirements of stakeholders, and elaborate to sufficient detail that accurately defines business need within specified scope.
• Source and evaluate alternatives to identify solutions that best fit business needs, identify gaps, and determine workarounds/changes to the solution. Assess deployed solutions or revamped processes to see how well they met the original need.
• Manage conflicts, issues, and changes to ensure stakeholders and project team remain in agreement on solution scope, communicate, and manage expectations of stakeholders.
• Prepare end-user documentation (training manual, user manual, business process flows) on the operation or maintenance of technical systems, or implementation of new standard operating procedures.
• Lead and perform system validation activities and user acceptance tests.
• Review the performance of the solution measurement metrics and provide recommendations to continue to optimize current business processes.
• Assists with the documentation of technical design, specification, and technical solution.
• Maintain document repositories used by project teams and assists with project documentation as needed.

Job Requirements:

• Bachelor's degree in Business, Information Technology or any related fields.
• Business Analysis certification (Certification of Competency in Business Analysis™ (CCBA®), Certified Business Analysis Professional™ (CBAP®)) or an equivalent certification will be an added advantage.
• Hands-on experience in full project development life cycles
• Past track record in business analysis, application solutions and design
• Excellent communication and interpersonal skills.
• Ability to model business requirements in business process modelling tool.
• Ability to perform qualitative, quantitative, and root-cause analysis.
• Ability to facilitate discussions/workshops to elicit, manage, and prioritize key business needs.
• Strong problem-solving abilities to assess and improve processes.
• Ability to take a broad, strategic perspective as well as drill deep to understand business needs and challenges.

• Gross from $2,700 to $5,000
• 6 days off per month
• Working hours: 9 hours per shift
• Location: Near MRT Stations

Responsibilities

• Conduct scalp analysis and perform hands-on treatment.
• Promote and sell hair care treatments and products.
• Build rapport with clients to ensure satisfaction and retention.
• Achieve sales targets and provide excellent customer service.

Requirements

• Relevant sales experience in haircare or beauty line.
• Good communication skills and a customer-focused attitude.
• Able to work retail hours, including weekends and public holidays.
• Fluent in MANDARIN and English to liaise with Mandarin-speaking customers

For consideration, kindly submit your CV by clicking “APPLY NOW” or email to [email protected]

**Only shortlisted candidates would be notified**

MTC Consulting Pte Ltd | 15C7752
EA. Registration No.: R24123733 | Chen Yit Keat

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

Preschool L2 Language Teacher

Job Description

• Plan, supervise and implement the programme for the class in accordance with centre’s policies and framework.
• Complete progress reports on children for each semester and prepare a developmental portfolio for each child.
• Set up and create a stimulating and engaging pleasant learning environment that promotes self-directed learning.

Requirements

• Minimum Diploma in Early Childhood Care and Education
• Certified by ECDA at L2 category.

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

Job Role:

• Collaborate with parents to foster holistic developments of infants and toddlers.
• Carry out interactive and stimulating programs to enhance their learning and development.
• Ensure the safety, health and hygiene of infants and toddlers

Requirements:

• Minimum HCIC, ACEY or its equivalent.
• Passion for early childhood teaching.
• Excellent communication and interpersonal skills.
• Able to work well independently as well as within a team
• Candidates who are currently undergoing ACEY/HCIC are welcome to apply.

Job Description

• Industry/ Organization Type: Training courses for sports and games
• Position Title: Storeman Driver
• Working Location: Jurong East
• Working Hours: 5 days (Monday to Friday 8.30am – 6pm)
• Salary Package: Basic salary up to $2,000 + OT + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Class 3 driver with Singapore class 3 license and clear driving experiences.
• Adhere to company rules and follow all arrangements.
• Safely various products and materials to and from specified locations in a timely manner.
• Assisting with the loading and offloading of materials.
• Perform data entry for stock and inventory.
• Support daily warehouse operations.
• Perform any other duties as assigned.

APPLY NOW!!!

• Must have a Class 3 Driving License.
• Experience driving a 10-footer truck/van is a plus.
• Demonstrate a good working attitude and communication skills.
• Willingness to work overtime.

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #70843 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

Job Title: Call Centre/Contact Centre Representative

Job Description & Requirements

• 1st level helpdesk to respond to calls Provide first call resolution to users who called into our hotline which is public facing, advising on issues Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
• Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.
• Primary responsibilities are focused on customer contact Perform outbound calls to users who leave callback
• Handle emails as assigned by team leader
• Handle responses via the Chatbot Agent would need to be able to take stress of answering calls from members of public

Primary Skill: Customer Experience Management, Contact Centre, Call Centre

Experience Level: O Level Experience

Work schedule – 44 hours per week. 5.5 days

Shift: Candidate is expected to work on rotating shift

Shift timing: (6.45am to 3.45pm, 8am to 5pm, 9am to 6pm, 11am to 8pm, 12.45pm to 10.45pm

Work Location: Suntec

Job Description:

• Provide technical on-site support (hands on) on equipment in semiconductor industry
• Ensure customer support and satisfaction
• Build up strong relationships with existing and potential customers and manage expectations
• Follow up on technical items, continuous improvement programs and escalations with customer
• Channel communication with Asian service head

Expectations:

• High level of technical knowledge: Experience in automation machines … robotics, control, sensors
• Experience in semiconductor production environment will be an advantage
• Self-driven, self-organized and self-motivated
• Hands on mentality, sense of urgency, ready to take the extra mile
• Positive open minded personality with excellent communication skills
• Fluent in English

Requirements

* Proven experience as Supervisor or similar role

* Organizational and leadership abilities

* Communication and interpersonal skills

* Self-motivated with a results-driven approach

* Problem-solving skills

* Able to work longer hours with prolonged period of standing.

* Must work on weekends/PH.

Responsibilities

* Set daily/weekly/monthly objectives and communicate them to employees

* Organize workflow by assigning responsibilities and preparing schedules

* Oversee and coach employees

* Identify issues in efficiency and suggest improvements

* Enforce strict safety guidelines and company standards

Account Collector Role

An Account Collector recovers overdue payments on accounts. Account Collectors track debtors down by phone, digitally, or mail and assist them to make payments by negotiating repayment plans and encouraging them to find alternative payment solutions. Also known as a Collections Agent or Collections Specialist.

We are looking to hire an enthusiastic Account Collector to recover late payments on our accounts. The Account Collector will review clients’ accounts in our database, and interview them to establish their financial resources. Based on this the Account Collector will establish their ability to pay debts. You will ask clients probing questions over the phone to better understand payment objections and use your ability to multitask by typing notes simultaneously.

Top candidates will be articulate and have strong critical thinking and listening skills.

Account Collector Duties

• Previous work experience collections or a phone-based job.
• Good customer service skills
• Several years of telemarketing experience preferred.
• Good knowledge of collection processes.
• Excellent verbal communication, negotiation and people skills.
• Outstanding phone etiquette.
• Strong computer skills.
• Excellent mathematical skills.
• Great Interpersonal skills.

Account Collector Requirements

• Interview clients telephonically to establish their ability to pay the debt.
• Overcome stall tactics and objections and suggest sources of money for debt payments.
• Inform management regarding the effectiveness of strategies for various accounts.
• Previous work experience collections or a phone-based job.
• Good customer service skills
• Several years of telemarketing experience preferred.
• Good knowledge of collection processes.
• Excellent verbal communication, negotiation, and people skills.
• Outstanding phone etiquette.
• Strong computer skills.
• Excellent mathematical skills.
• Great Interpersonal skills.

Responsibilities

· Load and unload materials from vehicles.

· Carry out the transportation tasks assigned by the supervisor and perform the duties conscientiously according to the instructions.

· Transport company employees and various products and materials to designated locations in a timely and safe manner.

· Responsible for daily routine inspections and maintaining the general cleanliness of the vehicle.

· Assist and support the project team in daily operations of the project to ensure timely and smooth progress of the work

· Any other temporary duties assigned by supervisor.

Requirements

· Valid class 4 driving license

· At least 1 year of lorry driving experience

· Familiar with Singapore roads and use of navigation apps

· Drive in a safe manner at all times and adhering to traffic rules & regulations stated in the Road Traffic Act

· Able to work on weekends and night work if required

· Familiarity with shipyard entry and requirements is a plus

Responsibilities:

• Preparing equipment and treatment rooms.
• Liaising between clients, therapists, and other departments.
• Document client responses to treatment and update client files.
• Performing basic prescribed treatments as instructed.
• Cleaning and sanitizing equipment and therapy areas, as well as changing linen.
• Performing administrative tasks, including ordering supplies, answering phone calls, and scheduling appointments.

Requirements:

• Previous experience in a healthcare environment will be advantageous.
• Proficiency in office software, such as MS Word, Excel, and Outlook Express.
• Exceptional organizational and time management skills.
• Superb interpersonal, communication, and collaboration abilities.
• Keen attention to detail and a caring nature.
• Ability to perform tasks that require physical strength.
• Must work on weekend and public holidays.

Industry: Research Facility (Large Compound)

Location: West area (Shuttle Service Available)

Schedule: 5-day work week (Regular Work Hours)

Skills: Hands-on, Building Facilities, Electrical and Repair Management

The position will be a hands-on Facilities Technician / Support for the Building / Research Facility Centre, a large compound that cater to various research, testing for high-security devices and equipment.

Position Responsibilities:

• The primary scope is to oversee the upkeep and maintenance of the Building Facility which will include (but not limited to) Electrical, Mechanical, Electronics and major and minor work related to the building.
• Handle projects and oversee Building Technicians who perform remedial works, audit inspections and engaging with third-party contractors (eg: Waste Management, Pest Control).
• Handle purchase orders for parts replacements, severe maintenance or overhauling.
• Will lead the documentation, coordination and operational aspect of building administration management.

Position Requirements:

• Technical Certification or Diploma in Engineering and/or Facilities Management, Building Services.
• Ideally at 4 to 5 years’ experience in M&E Facilities experience, hands-on repair and maintenance. Will consider 1 to 2 years working experience.
• Good verbal and able communicate with various stakeholders and colleagues for guidance and consultation.
• Work arrangement, Mon to Fri at 830am to 530pm schedule - however, may need to render overtime for installation and repair that need to be done outside production hours - overtime and transportation allowance provided.

We will consider all candidates but will prioritise those who have closer requirements to client needs.

Thank you!

Joseph Syho

Reg Number: R1108657

EA Licence No: 18C9079

Job Description

• Industry/ Organization Type: Japanese Food Ingredients Distributor
• Position Title: Sales Executive
• Working Location: Senoko
• Working Hours: 5.5 days (Mon – Fri, 9am – 6pm, Sat 9am – 1pm)
• Salary Package: Up to $3,700 + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Market and sell products and services to local, B2C, and international clients.
• Handle all aspects of international shipping, including documentation and packaging.
• Foster and maintain relationships with both new and existing clients.
• Address customer feedback and manage complaints efficiently.
• Keep accurate records of sales leads, activities, order histories, and pricing.
• Prepare monthly sales forecasts for purchasing department.
• Compile and submit sales reports to management.
• Support sales team by coordinating appointments, handling urgent communications, and managing sales-related inquiries in their absence.
• Process orders received via phone, email, SMS, or mail, ensuring accuracy in pricing, discounts, and minimum order quantities.
• Ensure timely and accurate order entry into the company’s system, meeting customer specifications and delivery schedules.
• Perform additional tasks as required.

APPLY NOW!!!

• At least 1 year of Sales experience preferred.
• Fluency in Japanese for communication with Japanese counterparts.
• Comfortable with touching all types of meat products.
• Candidates without relevant sales experience are welcome to apply.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #71171 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

Job Description

• Industry/ Organization Type: Spa
• Position Title: Spa Therapist
• Working Location: Central
• Working Hours: 6 days (1.30 pm to 10.30 pm)
• Salary Package: Up to $1800 + $200 (fixed allowance) + Body treatment incentive + OT
• Duration: Permanent Role

Key Responsibilities

• Consult customers before and after treatment.
• Perform body massage and spa treatments on customers.
• Update customer records regularly.
• Handle basic front desk duties.
• Ensure store cleanliness and hygiene are well maintained.
• Other duties assigned.

APPLY NOW!!!

• At least 1 year of experience in body treatments
• Excellent knowledge of skin and beauty treatments

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #65055 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

Key Task or Responsibilities:

• Perform raw material, intermediate and final product Quality analysis.

• Interpret and report test results accurately and timely based on test method.

• Supports troubleshooting technical issues pertaining to equipment and analysis.

• Support establishment and maintenance of lab system and equipment validation and

calibration.

• Maintenance of quality document and development of quality procedures.

• Provide training to Laboratory Analysts and Process Technicians in analysis instrument

procedures.

• Manage and maintain chemicals, reagents, and consumables.

• Support Procurement process and upkeep of inventory.

• Implement and improve analytical and equipment work process.

• Implement and participate in safety and quality improvement activities.

• Other works as assigned by Superior.

Our Requirements:

• Diploma in Chemical Process Technology or Science related field.

• Min 5years experience in analytical laboratory environment.

• Hands-on experience with GC, ICP, Titration and polymer testing equipment.

• Hands-on experience with equipment calibration and reagent preparation.

• Ability to multi-task in a fast-paced environment.

• Strong analytical and problem-solving skills, detail oriented.

• Strong commitment to safety and quality.

• Ability to work without direct supervision.

Job Responsibilities

• Arrange air export shipment bookings received from Customer
• Coordinate with Operations on shipment execution on the booked flight
• Check and respond to the customer query on air export bookings or shipment
• Handle day-to-day shipment activities and respond to Client
• Other ad-hoc duties as and when assigned

Job Requirements

• Minimum 'O' Level
• At least 1 to 2 years of relevant working experience in handling air export duties with a freight forwarding organization
• Good communication and interpersonal skills
• A good team player and hardworking person
• High proficiency in computer literate
• Tradenet
• Knowledge in the handling of dangerous goods

Location: Manjusri Secondary School, 20 Ubi Ave 1, Singapore 408940

Contract Details:

Contract Period: 1 January 2025 - 31 December 2025
Option to Extend: Not applicable

Working Hours:

• Mondays to Fridays: 7:30 AM - 4:30 PM (inclusive of 1-hour lunch break)

Non-Working Days (Unpaid):

• Saturdays, Sundays, and gazetted public holidays
• Scheduled school holidays: Youth Day, Teachers’ Day, Chinese New Year Eve, National Day Eve, Teachers’ Day Eve, Christmas Eve, and New Year’s Eve.

Key Responsibilities:

1. Cookery Room / Kitchen Duties:

• Food & Ingredient Management:Assist in placing orders, receiving, and storing food supplies.
  Manage perishable items, ensuring proper storage and tracking expiration dates.
  
• Preparation & Cleaning:Prepare ingredients before practical lessons.
  Mop and clean kitchen floors daily to remove stains.
  Clean sinks, window ledges, storage shelves, cupboards, and kitchen equipment.
  Wash, dry, and store kitchen utensils and crockery used by teachers.
  Machine wash, dry, fold, and store dishcloths and tea towels.
  
• Safety & Maintenance:Ensure safety valves are switched to neutral at the end of the day.
  Maintain cleanliness and orderliness of utensils, shelves, and storage cabinets.
  

2. Stock-Check & Inventory Duties:

• Replace broken glassware and manage kitchen equipment records.
• Maintain a stock-book and breakage record.
• Prepare an annual inventory list for the school’s stock-take exercise.

3. Operations Support Duties:

• Clean special rooms, cabinets, and shelves as directed by the Operations Manager.
• Assist with emergency logistics such as moving resources, tables, and chairs when needed.

Additional Duties:

• Perform other duties as assigned by the Administration Manager and School Leaders.

Qualifications, Skills & Experience:

1. Educational Requirements:Able to read and converse in simple English (equivalent to Primary 6 level).
   
2. Work Experience:Minimum of 1 year of relevant experience as a Kitchen Helper, OSO, Cleaner, or Hawker’s Assistant.
   

✔️ Basic Salary up to $6500

✔️ Mon to Fri: 8.00am - 5.10pm

✔️ Location : Pioneer (Company provided at multiple locations.)

✔️Permanent Role + VB + 21 AL

Job Responsibilities:

• Develop and implement procurement strategies and policies to optimize costs and maximize value.
• Ensure compliance with governance, control, and risk management processes.
• Manage supplier relationships, contract negotiations, and performance monitoring.
• Implement digital tools and cost reduction initiatives to enhance procurement efficiency.
• Lead procurement team development and succession planning.
• Ensure responsible sourcing and adherence to ethical and environmental standards.

Job Requirements:

• Degree qualification or 8 years of equivalent practical experience.
• Proficient in MS Dynamic 365.

☎ Call 6817-2691

✉ WhatsApp 9422-1220

EA License No: 15C7752

EA Personnel No: R22111807

EA Personnel Name: Yap Teng hui

"Job duties:

· Able to work on Weekend/PH

· Able to follow company's schedule to carry out cleaning duties and supervision (multiple locations)

· Able to work outdoor and under sun

· Supervise, manage and control operations daily activities.

· Manage and handle client feedback and on-site incidents

· Monitor and ensure smooth running of daily manpower operations, arrange for replacement of staff as and when necessary

· Manage equipment and supplies inventory and replenishment as and when necessary

· Planning and ensuring orientation for all new staff and job sites

· Cleaning tasks such as drains clearing, dusting, mopping, sweeping, waxing floors and vacuuming

· Cleaning spills, broken glass and other messes up as quickly as possible

· Carry out heavy cleaning tasks and special projects when required.

· Execute, and manages the general cleaning process, monitoring cleaning logistics and supervising other cleaners

· Require hands-on with cleaners

· Perform and meet the cleanliness and hygiene standard in assigned areas and cover manpower whenever required (eg. staff on leave/MC/absent).

Requirements:

· Prior experience in operations in cleaning is highly preferred.

· Experience in cleaning will be an advantage.

· Committed and responsible team player with good personality.

· Diligent attitude and willing to learn.

· Self-driven, Independent and resourceful.

· Strongly oriented towards service level"

✔️ Basic Salary up to $6500

✔️ Mon to Fri: 8.00am - 5.10pm

✔️ Location : Pioneer (Company provided at multiple locations.)

✔️Permanent Role + VB + 21 AL

Job Responsibilities:

• Develop and implement procurement strategies and policies to optimize costs and maximize value.
• Ensure compliance with governance, control, and risk management processes.
• Manage supplier relationships, contract negotiations, and performance monitoring.
• Implement digital tools and cost reduction initiatives to enhance procurement efficiency.
• Lead procurement team development and succession planning.
• Ensure responsible sourcing and adherence to ethical and environmental standards.

Job Requirements:

• Degree qualification or 8 years of equivalent practical experience.
• Proficient in MS Dynamic 365.

☎ Call 6817-2691

✉ WhatsApp 9422-1220

EA License No: 15C7752

EA Personnel No: R22111807

EA Personnel Name: Yap Teng hui

Our client is a global MNC in Chemical Manufacturing Industry. Due to business needs, they are now recruiting a Chemical Procurement Specialist to be part of their Procurement Team. They are located in the West - easily accessible (Transportation Provided)

Duties of Procurement/ Sourcing Specialist:

• Source for both Direct and Indirect Material, as well as Equipment categories.
• Prepare and consolidate monthly savings reports and pipeline data in the procurement portal.
• Develop and implement sourcing strategies and cost-saving projects.
• Collaborate with the Regional Category Team on strategy development.
• Engage suppliers and internal stakeholders to meet project milestones.
• Develop alternative suppliers and coordinate their qualification and approval.
• Assemble contracts to ensure supply security and meet procurement goals.
• Work with the Supply Chain team on inventory control, material quality, and process safety.

Requirements:

• Diploma / Degree in related field
• Min 2 - 3 years of experience in similar industry
• Proficient in SAP / Oracle system is highly preferred

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

Email Address: [email protected]

EA License No: 19C9682

EA Personnel No: R21101676

EA Personnel Name: Ng Zhi Qing Alethea

Role: L1 Technical Support

Work Location: Woodlands/Yishun/Bendemere

Domain: Healthcare

Job Description:

ARC Tier 1 is required to work in a secure ARC environment. ARC is a type of call center that specializes in providing technical support or customer service for complex products or services. They may also use advanced technologies such as artificial intelligence, chatbots, and automation to assist with customer inquiries and support.

In addition to providing technical support, an ARC may also be responsible for proactive monitoring and management of the product or service being supported, identifying, and resolving issues before they become problems for customers. This can help to improve overall customer satisfaction and reduce downtime for critical systems or services.

Overall, an Advanced Response Center plays a critical role in ensuring that customers receive high-quality technical support and service for complex products and services.

ARC Tier 1 is responsible for provide first level technical support to customers. ARC Tier 1 will work closely with ARC Tier 2, TeamLeads & Technical Support Engineers to achieve this purpose. ARC Tier 1 is the first line of technical support. This team is responsible for basic customer issues/enquiries/request/alert. It is the same as 1st Level support which provide basic technical or non- technical support functions.

ACR Tier 1 functions and responsibilities (not limited)

• Respond to the incoming enquiries/incident/request/alerts (Call, Email, Webchat, EUP, IVR handling, Monitoring consoles)
• 1st level troubleshooting of in supported systems i.e. Workplace; Server; Network; Microsoft 365; Secure Access Service Edge; Point of Sale
• Security event monitoring
• Server and network availability and performance monitoring
• Password reset and unlock
• Perform log & route [to higher tier or Resolver Team(s)]
• Record and manage all transactions/ cases in Service Management System
• Broadcast notifications to the relevant parties
• Provide timely status update, follow up on cases escalated until closure within the service level agreement. Ensure daily tasks are executed according to the Standard Operation Procedure

Our client is a Education Industry. Due to their current expansion plan, they are looking for a Telesales Representative to join their team, in hopes of developing the current high performing team. They are located in the Central.

Responsibilities:

• Use sales scripts to introduce products or services to leads, adapting scripts as needed.
• Understand the target market and confidently answer questions about the company or its programs.
• Qualify leads and refer them to the sales team.
• Enter and update customer information in Salesforce, maintaining accurate records.
• Ensure accuracy in sales information to avoid misrepresentation.
• Achieve or exceed sales goals.

Job Requirements:

• Diploma or Higher Nitec in any field.
• Proven experience in telesales or a similar sales/customer service role.
• Proficiency in Salesforce and telephone systems.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

R24122162 | LAI CHAI LI