Oversee and optimize the full lifecycle of the Microsoft 365 environment, including Exchange Online, SharePoint Online, Teams, OneDrive, and other services.
Develop and refine the M365 architecture to align with organizational goals and support a geographically diverse workforce.
Ensure compliance with data governance policies, retention strategies, and regulatory requirements.
Manage identity and access control using Entra ID (formerly Azure AD), implementing MFA, conditional access policies, and role-based access control.
Drive organizational adoption of M365 features through training, best practices, and continuous improvement initiatives.
Stay informed of emerging features and technologies in M365.
Manage M365 operations for a large-scale user base.
Resolve complex escalations related to M365 platform..
Collaborate with support teams to deliver consistent performance and user satisfaction.
At least 5 years or more experience in leading and managing M365. Experience with Google Workspace will be an added advantage.
Proven experience managing enterprise-scale M365 environments.
Experience with Google Workspace administration and integrations. .
Advanced PowerShell scripting skills for automation and reporting.
Experience administering and troubleshooting on-premises Exchange environment.
Certifications (Preferred):
Microsoft Certified: Enterprise Administrator Expert
Google Cloud Professional Collaboration Engineer (Advantage)
ITIL Foundation or other IT service management certifications