Field Service Engineer

We are looking for experienced junior and senior full-time Field Service Engineers to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Able to support off hours or require to perform ad hoc duties as and when needed
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 3 years of IT deskside support experiences for junior level.
• At least more than 6 years of IT deskside support experiences for senior level.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

Job Description

· Establish and develop stronger relationships with existing & new clients

· Ability to prospect and self-generate leads

· Identify new business opportunities

· Plan and execute sales activities

· To achieve set revenue and business goals

· Ensure customers satisfaction with the company products and services

Requirement

· Candidate must possess at least Primary/Secondary School/"O" Level or equivalent.

· Possess Class 3 driving license

· At least 1 Year(s) of working experience in the related field is required for this position.

· Self-motivated, independent and responsible personality

· Able to make cold calling

· Possess good personality and positive mindset

· Able to communicate in English, Mandarin & Dialects (for business communication)

· Applicants should be Singaporean citizens

· Possess own vehicle / Company provide transport allowance

Who we are looking for look for

You have excellent people skills and enjoys interacting with people, is patient, polite, optimistic, and works well both independently and in team.

A fast and keen learner, you are resourceful, has good problem-solving skills and initiative, works flexibly and receptive to feedback, and constantly looks for ways to value-add to the team.

Your responsibilities include

• Explain our programmes clearly to prospective parents at the front desk, through phone and email
• Follow up with prospective parents after trial lesson for enrolment
• Build strong relationship with parents, manage requests and arrange trial and replacement lessons
• Monitor billing and fee collections, complete day-end closing and month-end reporting
• Update facebook and instagram
• Ensure front desk and reception area are clean at all time
• Assist in taking children's temperature, hand sanistising, take them to classroom and help with class dissmisal

Qualifications & skills

• Possesses at least Diploma in any field
• No work experience required for entry-level candidates
• Experience with customer service and social media marketing will be a plus
• Required languages: English, Mandarin (strong proficiency in written and spoken English, able to converse in mandarin so as to communicate with mandarin-speaking parents)
• Friendly demeanour and likes children, patient, responsible
• Comfortable with using email and in-house IT software
• Neat and organised
• Willing to learn new things and best practices

Working hours & benefits

• 5-day work week including both Saturday and Sunday. Mondays, Tuesdays and public holidays are off days
• Part-time arrangement: Wed to Fri (afternoon half day) and Sat and Sun (full day)
• Competitive remuneration and benefits based on your qualifications and experience
• Cohesive work culture, close-knit team of teachers and co-workers with shared passion for nurturing children
• Mentorship and development opportunities to be exposed to management functions of your choice such as marketing, operations, accounting, etc