Key Responsibilities:

• Source candidates through various channels, including job boards
• Conduct interviews and assess candidate qualifications.
• Collaborate with hiring managers to create job descriptions and define candidate profiles.
• Maintain accurate records of candidates and recruitment metrics.
• Build and maintain relationships with candidates and hiring managers.
• Stay updated on industry trends and best practices in talent acquisition.

Qualifications:

• Diploma/Degree holder in any field
• Keen interest in Talent Aquisition HR
• 1 to 1 mentorship

TELE me at @renovatingmyhouse or WA me at https://wa.me/+6586882353 NOW!

Interested candidates, please submit your resume to [email protected]

Celine Liew

Outsourcing Team

Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Responsibilities:

• Communicate with customers, understand their needs and attend to their queries
• Handle and resolve customers’ feedbacks and concerns
• Ensure a wonderful salon experience for our customers to increase customer retention
• Handling phone enquiries with etiquette
• Serving light refreshments to customers and attending to their needs
• Schedule customers’ appointments and other ad-hoc duties as assigned
• Gather customer satisfaction levels and feedback on customer services for continuous improvement
• Provide feedback and ideas to improve operations and enhance customer experience
• Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

Qualifications & Requirements:

• Well-groomed and maintain a professional self that suits our salon image
• Good and precise communication skills
• Service oriented and passionate about serving customers
• Prior experience in the beauty line would be advantageous

Responsibilities

• Dispensing medications: Locum pharmacists are qualified medical professionals who dispense prescribed medications to customers.
• Checking prescriptions: Locum pharmacists review prescriptions to ensure they are appropriate and legal.
• Maintaining stock: Locum pharmacists maintain stock, schedule deliveries, and keep records.

Requirement

• SPC Fully Registered
• Degree in Pharmacy

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!

Interested candidates, please submit your resume to [email protected]

Alison Chen

Specialist Recruiter

CEI Reg No: R25126657

Recruit Express Pte Ltd (EA Licence No.: 99C4599)

· Greet Guests: Welcome visitors with a friendly and professional demeanor.

· Provide Information: Offer directions, information about the venue, or event-specific details.

· Monitor Entry Points: Ensure only authorized individuals enter the premises

Elsa Fontanne (CEI No. R24124496)

Recruitment Consultant

Contact Number: 67860100

Email Address: [email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

Responsibilities:

• Identify and assess potential candidates

• Conduct interview and manage selection procedures

• Design job descriptions and interview questions

• Organize and attend recruitment events

• Lead discussions in quarterly and annual hiring needs by department

• Foster long-term relationships with past applicants and potential candidates

• Involve actively in Human Resource activities with regards to Hiring and Managing of potential candidates

Requirements:

• A levels

• Candidates with strong track record in sports or co-curricular activities will have an added advantage

• Candidate with great team spirit, persistency, good communication and interpersonal skills are welcome to apply

Interested candidates please send in your resume to:

[email protected]

EA Personnel: Valerie Yong Kian Fung

CEI No.: R1103704

Recruit Express Pte Ltd, EA License No.: 99C4599

Responsibilities:

• Build strong and collaborative relationships with AHP leaders and employees across various departments.
• Act as a trusted advisor on all HR matters, including talent acquisition, employee relations, performance management, compensation and benefits, learning and development, and employee engagement.
• Proactively identify and address HR challenges and opportunities within the AHP portfolio.
• Lead the recruitment and selection process for AHP positions, ensuring a diverse and high-quality talent pipeline.
• Develop and implement talent development programs to enhance the skills and competencies of AHP professionals.
• Manage performance management processes, including performance reviews, goal setting, and talent reviews.
• Conduct employee relations investigations and guide on disciplinary matters.
• Ensure compliance with all relevant HR policies, procedures, and regulations.
• Advise on the interpretation and application of HR policies and procedures.
• Contribute to the development and implementation of new HR initiatives and programs.
• Analyze HR data and metrics to identify trends and areas for improvement.
• Prepare reports and presentations on HR-related matters for management review.
• Collaborate effectively with other HR departments, such as compensation and benefits, learning and development, and employee relations.
• Build and maintain strong relationships with external stakeholders, such as professional associations and regulatory bodies.

Qualifications:

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Minimum 5 years of relevant HR experience, with at least 3 years in an HRBP role.
• Experience working in a healthcare setting is highly preferred.
• Strong knowledge of HR principles, practices, and legislation.
• Excellent communication, interpersonal, and presentation skills.

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!

Interested candidates, please submit your resume to [email protected]

Alison Chen

Specialist Recruiter

CEI Reg No: R25126657

Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Responsibilities:

• Responsible for ensuring the set up of the Japanese restaurant for service
• Ensure that guests receive prompt attention and service at the restaurant
• Responsible for ensuring that guest’s orders are efficiently processed
• Involved in training and coaching junior wait staff
• Exemplify the restaurant’s culture in front of junior wait staff

Requirements:

• Ineterested to work in a new Japanese restaurant
• Passion for the F&B industry
• Good service attitude – customer oriented
• Sociable and people oriented
• Tactful and courteous
• Team player
• Presents a well groomed appearance
• Versatile
• Able to think out of the box
• Ability to work under pressure

Job Responsibilities

System Support

• Provide day-to-day support to users for all relevant systems under Property Management
• Act as the escalation point and first-line support for any reported applications / hardware issues
• Manage the tickets in the ticketing system and ensure they are resolved and closed within the SLA
• Manage IT hardware inventory
• Create, maintain, update, and distribute written system documentation to respective parties
• Evaluates training needs of users; develop training curriculum and prepare/ update training material; conduct training workshops for Property Management personnel
• Onboarding process of new staff – laptops built and setup, guide new staff of all relevant IT applications.
• Proficient in Microsoft 365 suites, especially OneDrive and Sharepoint Online

System Change & Implementation

• Translate and documents work processes into business system functions
• Recommend solutions and changes for improving and aligning company policy, procedure and best practice
• Project-manage any identified system change with vendors and internal users
• Prepare test cases and test data for entering acceptance test; performs acceptance test of new and/or modified software applications
• Monitor system usage and report system change / implementation status to the management

Job Requirements:

• Minimum 4 years of working experience in IT / digital transformation environment
• Experience in IT project implementation, Agile preferred.
• Experience on enterprise application platforms
• Excellent problem-solving skills with ability to navigate technology and organizational issues to complete project tasks
• Positive, collaborative and solution-oriented attitude
• Knowledge of Real Estate preferred
• Excellent knowledge on IT solutions, new technologies and understand technology trends

Singer

Duties & Responsibilities

Responsible for Sing songs that guests enjoy

Sing in a production

Attend meeting to know the theme and to plan for the songs to sing

Source for musical scores

Arrange for extra rehearsals with musicians to ensure that quality of song

Source for the Costume and pros for your work performance (Can work with other musicians)

Sing in front of a live audience

Requirements

MINIMUM 2 YEARS OF STAGE EXPERIENCE

Main Vocal with strong knowledge of Mandarin Pop

Knowledge of Kpop is an advantage

Respond appropriately to guest song requests. Communicate guest requests to waiter as needed.

Understand and follow all company policies and procedures.

WE ARE LOOKING FOR PERFORMERS WHO HAVE FULL TIME EXPERIENCE

Able to Sing with Live Band

Any other ad-hoc duties as per assigned.

• Adecco is partnering with a leading bank to look for a QA Tester
• Starts off as a 12 months contract

Responsibilities: 
1. Assist Product Owner to lead the Agile team and deliver the product road map required to support the business growth.
2. Acquire in-depth understanding of business processes to articulate use-cases/user-stories for identified features/capabilities for the platforms
3. Work in agile framework and be accountable for delivery of product build road map by ensuring that platform road maps prioritised against business are published regularly
4. Engage key stakeholders periodically to refine business requirements and work towards maximising the product value based on the feedback
5. Collaborate with squad members to deliver wireframes, user journeys, and product backlog, and other artefacts as needed to support technical design and development
6. Be responsible for modification and enhancements of existing products to address emerging business/market, user or regulatory needs
7. Conduct market research on assigned industries/sectors and identifying key players in the sectors
8. Perform other project administrative tasks such as handling of presentation decks for senior management, assisting in organising inception workshops, regional stakeholder managements (PSC) etc
9. Coordinate with various key stakeholders to prepare UAT Test cases and review of test results based on targeted deliverables. Liaise with vendors or other departments to ensure testing is complete and results are documented and filed.
10. Develop test scenarios and perform system testing based on test plans.
11. UAT support and coordination: Support user acceptance testing by coordinating with end users, gathering feedback.
12. Reporting to Delivery Lead

Key requirements:
1. Candidate should possess at least bachelor’s degree in business management, IT, Science, Mathematics, Engineering or Digital Innovation.
2. At least 2-3 years of experiences, preferably in Banking domain.
3. Resourceful and possess strong analytical skills
4. Proficient with Microsoft Office applications
5. Experience in using JIRA and Confluence, SQL. Familiarity with Agile project delivery methodologies will be considered favourably
6. Pro-active and independent with a team player mentality
7. Eager to take on challenges, driven and motivated to grow
8. Strong communication, negotiation and stakeholder management skills to ensure the product roadmap and features are well presented and buy-in obtained from stakeholders.

Next Step

• Please send your resume to: [email protected]

Amos Tan Jun Han

EA Licence Number: 91C2918

Personnel Registration Number: R23113385

• Review of enquiries and contract tenders
• Attending meetings with tender pursuit team and identify responsibilities, required inputs and key dates
• Review of all information relating to bid, clarification of responses received from internal support departments and insertion of qualifications into bid document as appropriate
• Gathering support information from internal drives for insertion

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)
Recruit Express Pte Ltd (EA Licence No: 99C4599)

Duties & Responsibilities

Responsible for Sing songs that guests enjoy

Sing in a production

Attend meeting to know the theme and to plan for the songs to sing

Source for musical scores

Arrange for extra rehearsals with musicians to ensure that quality of song

Source for the Costume and pros for your work performance (Can work with other musicians)

Sing in front of a live audience

Requirements

MINIMUM 2 YEARS OF STAGE EXPERIENCE

Main Vocal with strong knowledge of Mandarin Pop

Knowledge of Kpop is an advantage

Respond appropriately to guest song requests. Communicate guest requests to waiter as needed.

Understand and follow all company policies and procedures.

WE ARE LOOKING FOR PERFORMERS WHO HAVE FULL TIME EXPERIENCE

Able to Sing with Live Band

Any other ad-hoc duties as per assigned.

Location: Tiong Bahru (Lower Delta road)

Mon-Fri office hours( 9.30 - 6pm)

Job scope:

- Prepare/check and provide invoices to customers through accounting software.

- Data entry of all invoices/receipts into system

- Work closely with logistics to ensure monthly invoices and documents are submitted timely

- Maintain proper and up-to-date filing of documents

- Record and apply outgoing and incoming payments accurately into systems

- any ad-hoc duties as assigned

For interested candidates, please send your updated resume:

Email: [email protected]

Whatsapp: 96503173

Telegram: @jesswongie

Jessie Wong Yuan Si

R2197171

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

• Review and investigate all transaction alerts generated by Transaction monitoring system
• Timely review of ad-hoc escalated review from other functional units within the AML team.
• Communicate with relevant business line and other functional units to provide AML and transaction monitoring advisory, expertise and all transaction monitoring matters
• Due Diligence and background check on suspicious cases/alerts
• Ensure timely escalation of alerts, and escalate suspicious transaction reports (STRs) appropriately
• Contribute and maintain KRI (Key Risk Indicators) for Transaction monitoring Team
• On an adhoc basis, may be involved in other FCC related work as assigned

Job Requirements

• Min Degree with banking experience.

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

Key Responsibilities:

• Assess and verify aircraft engine parts for conformity to airworthiness criteria and technical specifications.
• Utilize appropriate tools, equipment, and methods to conduct thorough inspections of engine components, modules, and accessories.
• Implement inspection techniques, analyze data, and apply lifecycle principles and risk-based approaches to support the inspection process.
• Carry out detailed visual and dimensional checks, identifying issues and recommending necessary repairs.
• Perform in-process evaluations to ensure components maintain proper condition and precise measurements.
• Communicate any discrepancies and document all inspection procedures and outcomes.
• Conduct final checks on engine parts to confirm repairs and modifications meet all required standards and technical guidelines.

Qualifications:

• Engineering or Aerospace certification required.
• 2 to 5 years of experience in inspecting aero engine components.
• Expertise in spotting and interpreting defects that could impact safety or quality.
• Proficient in using measurement tools such as micrometers, vernier calipers, and gauges.
• Strong understanding of inspection standards, methods, and lifecycle principles.

Why Join Us?

• Contribute directly to the safety and reliability of the aviation industry.
• Work with state-of-the-art technology and equipment in a dynamic environment.
• Grow your career with numerous advancement opportunities.
• Be part of a team dedicated to excellence and innovation in aerospace engineering.

Interested applicants may send their resume to [email protected] or click APPLY NOW

Talentvis Singapore Pte Ltd | EA License No: 04C3537
EA Personnel Name: Ong Hui Shan (Gwen) | R1767800

GOODWOOD PARK HOTEL SINGAPORE

One of Singapore’s most established Heritage Hotel and strategically located at Scotts Road, the Goodwood Park Hotel has celebrated its timeless elegance, legendary hospitality, and tradition of excellence. We are committed to building a high-performing team that is thoroughly engaged in achieving service excellence to exceed our guests' expectations.

To continue the legacy of Goodwood Park, we are looking for dynamic and committed candidates to join our Marketing Communications Office Department.

Reporting to the Director of Marketing & Communications, your job responsibilities include, but not limited to:-

Primary Responsibilities

• Responsible for the ideation, development and implementation of marketing initiatives and tactical campaigns to strengthen branding and drive revenue for Goodwood Park Hotel, encompassing rooms, F&B establishments as well as meeting and event facilities.
• Manage the brand marketing projects and tactical campaign executions by the marketing communications team members.
• Work with internal cross-functional teams to review business needs to identify gaps and opportunities for establishing, planning and execution of marketing and promotional activities.
• Leverage collaborations with external business partners to enhance marketing outreach.
• Ensure adherence to corporate guidelines and consistent brand articulation in owned marketing assets, paid media channels and partner platforms.
• Craft and proofread content for marketing communications efforts.
• Work with appointed PR agency to schedule and conduct media engagement activities to generate editorial opportunities and maximise coverage.

Secondary Responsibilities

• Assist in planning and budgeting for the marketing communications needs.
• Assist in analysis reports of campaigns and making recommendations on strategies and tactics to address level of effectiveness.
• Work with the in-house designer or external vendors on conceptualisation and development of marketing materials.
• Supervise media and external partner requests for photoshoots, filming and interviews.
• Plan and manage internal photography or videography requirements.
• Assess recommendation for sponsorship or collaboration requests.
• Provide adhoc administrative support to the department, as and when required.

Requirements:

• Recognised degree in Business Management / Marketing / Mass Communication.
• Minimum 5 years of relevant experience preferably in the hospitality, travel or F&B industry.
• Excellent command of English with proficiency in Chinese language.
• A self-starter and strong team player with the ability to work independently.
• Meticulous and organised.
• Good numerical aptitude and analytical skills.
• Strong project and time management skills.
• Possess good interpersonal and communication skills.
• Able to start work within short notice.

Responsibilities

• Monitor and evaluate the quality of channel operations processes to ensure compliance with organizational standards and guidelines. This includes performing sample checks on contact centre agents’ email response to citizens.
• Conduct regular audits, prepare quality reports, and recommend improvements to enhance efficiency and customer satisfaction.
• Develop and maintain quality control policies, training materials, and operational documentation.
• Collaborate with the team lead to identify root causes of process inefficiencies and implement corrective actions.
• Provide regular training and guidance to the operations team on quality standards and best practices.

Requirements

• Diploma or Bachelor’s degree in Quality Management, Business, or a related field.
• Minimum of 3 years of experience in quality assurance, preferably in a channel or operations environment.
• Detail-oriented with strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.

Angela Teh Ling Wei (CEI No.R1104464)

Contact Number:67860100

Email Address:[email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

• Conveniently accessible via Orchard MRT Station
• Fun working environment
• Attractive Crew welfare and benefits

The Mission Control Manager (Guest Services Manager) is responsible for overseeing all aspects of the Front Office Operations and to lead the YOTEL team by example and motivate them.

Main Responsibilities:

• Handles daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest satisfaction
• Anticipate guest needs through observation and offer prompt, efficient service either personally or through effective communication with other departments
• Coordinates with Security with regards to any criminal act within the Hotel or suspicious guests
• Work with relevant departments on vouchers, billing instructions, rebates, deposits to ensure no bad debts, skippers, untraceable charges and allowances.
• Coordinate and take charge of any emergency while higher Management is not on duty in hotel premises. Supervises and executes required emergency procedures in the events of fire, power failure and other emergency situations
• Ensure that pre-check in procedures are effectively carried out according to standard operating procedures
• Deal with guests’ enquiries, problems and complaints promptly, efficiently and courteously to the satisfaction of guests and interest of the Hotel
• Manages lobby guest flow effectively to ensure that there is no congestion, jumping in to assist where needed.

What is this person like?

• Minimum of 4 years of Front Office experience with at least two years as a Guest Services Manager role in a high-volume hotel environment preferred.
• Pro-active with a ‘can do’ positive attitude.
• Great attention to detail in everything that they do.
• Sociable and confident with each other and our guests.
• Able to do shift work, 5 days work week

Responsibilities

• Support the execution of daily channel operations, ensuring smooth handling of inquiries, escalations, and issue resolutions.
• Act as the first point of contact for channel-related issues, ensuring timely resolution and escalation when necessary. Develop responses for clearance with ServiceSG’s Service Transformation & Planning Team.
• Troubleshoot operational problems, document cleared responses, and maintain a knowledge base for future reference.
• Collaborate with the Quality Assurance Specialist to implement process improvements and support training initiatives.
• Provide feedback to the team lead regarding recurring challenges and opportunities for improving processes.
• Maintain accurate and up-to-date records of operations activities and provide administrative support to the team.
• Communicate and coordinate with internal and external stakeholders to address operational challenges.
• Assist in preparing reports and metrics for internal reviews and meetings.

Requirements

• Diploma or Bachelor’s degree
• 1 to 3 years of experience in customer service or support, preferably in a channel operations environment.
• Strong organizational, time management, and multitasking skills.
• Strong communication and problem-solving skills, with a proactive attitude.
• Familiarity with CRM systems and support tools is an advantage.

Angela Teh Ling Wei (CEI No.R1104464)

Contact Number:67860100

Email Address:[email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

Company Overview:

At BIPO, we are a global leader in HR services, delivering innovative, award-winning solutions that simplify and enhance HR operations. Our cloud-based Human Resource Management System (HRMS) streamlines processes, enabling businesses to scale efficiently while staying agile in a fast-evolving world. Our comprehensive services—spanning Payroll Outsourcing, Attendance Automation, HR Consulting, Recruitment, and Flexible Employee Management—modernize HR functions, allowing businesses to focus on growth as we handle their HR complexities.

Why Join BIPO:

BIPO stands out with its dynamic, fast-paced culture that champions innovation, collaboration, and adaptability. As part of a global team spanning over 40 countries, you’ll work alongside passionate professionals shaping the future of HR. With headquarters in Singapore and R&D centers across APAC, we drive growth and innovation with a diverse, forward-thinking workforce.

Since 2004, BIPO has built a vast global network, delivering cutting-edge HR solutions in over 40 countries. Joining BIPO offers the opportunity to make a meaningful impact, collaborate with industry leaders, and grow your career while shaping the future of HR. The possibilities are limitless—be part of our success story!

What you'll be doing

• Payroll Product system analysis and solution provider
• To be independent and an expert in HRMS Payroll related product
• Technically analyze existing payroll system, functional requirement and provide system solution or areas of impact will there be any enhancement/customization/system issues bring up by the team
• Read the system source codes and advise on the behavior or feasibility of the requirements
• Review the technical specification document and provide a detail or sufficient content to the Development Team
• Discuss and Work with Research and Development (R&D) team for any required discussion pertaining to the system and solution design
• Strictly follow the process and ensure proper documentation (functional/technical specification) is in place
• Ensure effective communication to the respective team(s) involved
• Take overall responsibility and actively follow up the tasks assigned to ensure the deadline is met

What we're looking for

• Bachelor’s degree holder in Computing and/or Information System
• Hands-on experience in HRMS/HCM modules and technical analysis / system design experience
• Proficiency in the English language and an additional Asian language is advantageous to effectively communicate with a diverse group of stakeholders.
• Able to work in a fast-paced environment

Eduquest International Institute is a Registered Training Provider by SkillsFuture Singapore (SSG) to offer high quality, industry-relevant skills-based training programmes leading to the Singapore Workforce Skills Qualifications (WSQ).

We provide ample opportunities for all our staff to upskill and reskill during their tenure with us.

We are looking for passionate trainers who can train and assess candidates in Data Visualisation Tools and Techniques, Including Emerging tool Google Data Studio

Requirements:

• Familiar with emerging Data Visualisation Tools and Techniques from a business analytics context.
• Able to train with effective presentation skills on insights and trends by organizing and consolidating graphs into dashboards. Examine insights with stakeholders and interpret analytics with subject matter experts by designing Interactive visualizations with dashboard control and parameters.
• Familiar with digital methods of learning, including Synchronous and Asynchronous e-learning and e-assessment
• Min 3 years experience in relevant field
• He/she should have a relevant polytechnic diploma or higher qualification (Minimum ICT polytechnic diploma or higher qualification in ICT)
• ACLP or ACTA is a must.
• Rate: per day basis

If you have what it takes to be an awesome trainer, please write to us!

Job Responsibilities:

• Set-up, dismantle, store, maintain, handle and use of all products and resources required for outlet according to set standards. This includes the tidiness and cleanliness of all work and service stations
• Deliver products and services that achieve the set standards
• Check guest satisfaction, receive feedback, and report and provide feedback for improvement of products and services
• Participate in the trainings provided, and apply them on the job to achieve set standards and to keep the brand promise
• Complete initiatives to achieve or exceed monthly budget targets
• Contribute in building a conducive and productive working environment and a strong section team

Job Requirements:

• Positive attitude and team player
• Service-oriented

Job Responsibilities:

• Checking of Next Day’s Arrivals
• Keep one informed of the available rooms for sale and help maximize room sales by up-selling
• Attend to all incoming calls with pleasant and polite manner following the SOPs
• Confirm and process the reservations received from telephone calls accordingly to the established procedures
• Respond promptly and tactfully to guests’ booking requests and inquiries using the set standards, via email or fax immediately
• Input reservations received from OTA (On-line Travel Agent) into the in-house system (PMS)
• Update details in the PMS for all bookings that are booked by the Central Reservations System (2-way interface)
• Prepare the special requests for guests’ amenities (for example; fruit plates, boxes of chocolates, wine) to the Room Service Department daily
• Check next day arrivals from all OTAs to ensure that the bookings are in order. Follow through if there are any discrepancies

Job Requirements:

• Good interpersonal skills
• Able to work independently and in a team
• Able to work in fast-paced environment
• Detail-focused and guest-oriented
• Able to work on rotating shift and saturday

Job Responsibilities:

• Handle the daily maintenance of the room inventory status to achieve optimal levels of revenues while maintaining high levels of guest satisfactions
• Work in conjunction with Finance to maintain and minimize levels of account receivables
• Report on a regular basis to the FOM on the performance of the Front Office against operations and human resources performance. Analyze variances and monitor the impact of initiatives and corrective actions
• Manage the training and development of the team with an eye toward maximum Host’s satisfaction, productivity and guest satisfaction
• Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with the team
• Deal with problems and complaints received from guest and act upon immediately to ensure guest satisfaction
• Co-ordinate the Front Office operations for Sections under their supervision, including Reception, Concierge, Bellman, Doorman and Operator to ensure guest service excellence and adherence to standards and procedures at all times
• Contribute and actively participate and implement any activities to upgrade and improve service concept and operations
• Operate the Department with Hotel policies as they are related to the ethical codes, standards of good business practice and local laws and regulations
• Be well versed and ensure compliance with all relevant Workplace Health & Safety and Occupational Health & Safety legislation, and related Hotel policies. Ensure the team are aware of their duty of care as determined by legislation and that they maintain completed familiarity

Job Requirements:

• Strong interpersonal skills
• Detail-focused and guest-oriented
• Excellent leadership and problem-solving skills
• Strong verbal and written command of English

Responsibilities

• Provide quality Management and Administrative support
• Oversee an efficient and effective day to day operations of the branch or outlet
• Coach and develop colleagues to ensure standards are being maintained
• Assist in the development strategy plans
• Assist Managers complete daily tasks (implementing new policies)
• Understand each department's daily processes and goals
• Participate in company's strategic planning
• Assist Manager in evaluating performance (writing reports and data)
• Monitor and manage customer complaints, ensure satisfaction and administer efficient follow up for same to receive feedback
• Implement and Improve customers retention measures
• Attract customers by answering product and service questions
• Ensuring a clean and safe working environment

Qualifications & Requirements

• Bachelor’s Degree in any field
• Strong verbal and written communication skills
• Customer-Oriented or Passionate about serving customers
• Knowledge or experience in management or relevant similar field is a plus