Responsibilities:

• Able to perform business development by actively engaging new and existing accounts and services
• Fulfill the client's staffing needs by performing searches through the company web portal, jobs portal, advertisements, referrals, and networking
• Conduct interviews of selected candidates and conduct screening thru phone or interviews.
• Develop and establish a good working relationship with existing accounts

Requirements:

• Diploma/Degree in any discipline
• Min 2 years of sales experience in any industry
• Good communications skills and experience in cold calling
• CEI Basic Cert

Clarence Khoh

R1552376

We are looking for a dynamic Country Manager who is strongly aligned with the mission to redefine investing and empower people to build long-term wealth. You are passionate about the service delivered to our clients on and off-APP. This is a role for a visionary leader who knows how to craft strategies that inspire—not just on paper, but in action—energising teams to deliver results that matter.

You care about building businesses, elevating people, and turning ambitious goals into reality. For someone preparing for a future C-suite role, this is your chance to own Singapore’s growth story while honing the leadership skills that will shape your career. You’re not just about personal success—you’re about bringing people along for the journey, building a legacy of shared achievement.

Key Responsibilities

• Develop and implement the business growth strategy for Singapore.
• Collaborate with Marketing and Product to achieve AUM growth, customer acquisition, and retention goals.
• Oversee day-to-day operationalisation of quarterly and yearly plans with direct reports and teams you collaborate with.
• Identify and act on new business opportunities, including partnerships and product innovations, to enhance our competitive position.
• Own the CSAT and NPS scores for Singapore and work on continuous improvement.
• Drive initiatives to differentiate the customer experience and expand market share.
• Represent the brand and our house investment view at any external engagement.
• Build, lead, and develop high-performing teams.
• Foster a culture of accountability, collaboration, and innovation.

• 12+ years of professional experience of which at least 3 years managing teams and growth/PnL responsibilities.

• Experience in Start-ups/Scale-ups, Marketing/Business Development or Management Consulting. Understanding of the Singapore Fintech industry is a must. 
• Demonstrated track record of delivering growth in digital & tech-led environments.
• Able to lead through influence in a cross-functional international environment.
• Strong interpersonal and analytical skills.
• Passion for Investing is a must.

Employee financial and physical well-being

• Compensation package: You will receive a competitive total compensation package that includes employee stock options if you are a full-time employee.
• Management fee discount: You will receive an employee discount on your asset management fees when you invest with StashAway.

Flexible work arrangements and policies

• Unlimited paid annual leave: It should be simple for you to decide if you would like to take more or fewer days off. We trust that you are accountable for your work and know best if you need 10 or 30 days of paid annual leave that year.
• Personal work equipment budget: It’s important that you have a workstation that’s optimal for you wherever you are.

Learning and development opportunities

• You will be given an annual Learning and Development budget to help you continuously learn in your pursuit of your professional and personal development. You may use the budget for resources and tools that may help you perform better at work. This budget is subject to management approval.

Team bonding budget and initiatives

• Quarterly team bonding budget: We encourage you to socialise with colleagues across job functions, departments, and entities to know them better as individuals beyond what they professionally do.
• Annual off-site (Nov): Each off-site gathers all employees for a full day of company-wide team bonding activities and challenges.

About Sleek

Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs.

We give Entrepreneurs time back to focus on what they love doing - growing their business and being with customers. With a surging number of Entrepreneurs globally, we are innovating in a highly lucrative space.

We operate 3 business segments:

1. Corporate Secretary: Automating the company incorporation, secretarial, filing, Nominee Director, mailroom and immigration processes via custom online robots and SleekSign.  We are the market leaders in Singapore with ~5% market share of all new business incorporations
2. Accounting & Bookkeeping: Redefining what it means to do Accounting, Bookkeeping, Tax and Payroll thanks to our proprietary SleekBooks ledger, AI tools and exceptional customer service
3. FinTech payments: Overcoming a key challenge for Entrepreneurs by offering digital banking services to new businesses

Sleek launched in 2017 and now has around 15,000 customers across our offices in Singapore, Hong Kong, Australia and the UK.  We have around 450 staff with an intact startup mindset. 

We have achieved >70% compound annual growth in Revenue over the last 5 years and as a result have been recognised by The Financial Times, The Straits Times, Forbes and LinkedIn as one of the fastest growing companies in Asia. Backed by world-class investors, we are on track to be one of the few cash flow positive, tech-enabled unicorns based out of Singapore.

About the role

We are looking for a Singapore Strategic Partnerships Manager that is excited about the below Mission and Outcomes over the next 6-12 months.

Mission: Develop Strategic Partnerships for Sleek in Singapore that drives meaningful business impact

Outcomes: 

1. Identify and secure high-impact partnerships and develop a pipeline of potential partners in Fintech, eCommerce, and other relevant industries to drive new customer acquisition.
2. Focus on identifying and signing partnerships with organizations that align with Sleek's value proposition and have the capacity to deliver 15 new customers/month within 3 months, scaling to 60 new customers/month by 12 months.
3. Strategically manage relationships to achieve revenue growth milestones of $5k/month within 3 months, increasing to $35k/month by 12 months, while ensuring alignment with Sleek's business objectives.
4. Implement strategies to optimize partner performance, ensuring increased customer and revenue contributions over time.
5. Work closely with internal teams, including marketing, sales, and operations, to design and execute solutions for partners. Support seamless implementation of partnerships, monitor performance metrics, and ensure partners are equipped to deliver on agreed goals, including incremental customer and revenue growth.

To do this, you will have a minimum of 5 years experience as a Strategic Partnerships role in a start-up or tech company in Fintech, eCommerce or EOR industry  with a proven track record of signing new partnerships and driving meaningful, incremental growth. You will be located in Singapore.

Behavioural fit is also important at Sleek, and we will be looking for candidates that have a proven track record of embodying the below attributes in their recent roles:

Ownership: This shows reliability and helps build trust within the team. We move fast and need to know that everyone will see things through to completion and proactively help to get things back on track when challenges arise. Accountability is really important to us.

Humility: There is so much we don’t know. Humility allows for open-mindedness to feedback and a willingness to learn from others. It paves the way for collaboration and creates a positive work environment. It is a key ingredient of self awareness and emotional intelligence.

Structured Thinking: Our business is complex with many layers (many services, many countries, many cultures). Regardless of whether you’re more analytical or creative in nature, being able to show sound judgement is important to us. It ensures solutions are pragmatic and balance the needs of the organisation, team and customers.

Data driven: We are a data rich business with ~15,000 small customers.  Each decision we make can impact many more people than we realise - so it’s critical that we use sound data to support our strategies and review the success of our initiatives.

Can have tough conversations in a positive way: It’s not a matter of if, but when difficult interpersonal situations arise.  Disagreement, conflict and disappointment are a given in a fast moving business where people care about their work.  People that proactively have tough conversations with kindness build empathy, trust and great working relationships.

Some other great things about working at Sleek…

Humility and kindness: Humility is a core attribute we hire for, which means we have a culture of not taking ourselves too seriously and being able to laugh. Kindness is also incredibly important. We are committed to creating and nurturing a diverse and inclusive environment. 

Flexibility: You’ll be able to work from home 3-4 days per week. If you need to start early or start late to cater to your family or other needs, we don’t mind, so long as you get your work done and proactively communicate. You can also work fully remote from anywhere in the world for 1 month each year

Financial benefits: We pay competitive market salaries and provide staff with generous paid time off and holiday schedules. Additionally, you’ll be able to access our S$1,200 pa flexi benefits scheme for home office equipment or health and fitness expenditure.  Certain staff at Sleek are also eligible for our employee share ownership plan and can share in the upside of our stellar growth trajectory as we work toward listing on a prominent stock exchange in the Asia Pacific region.

Personal growth: You’ll get a lot of responsibility and autonomy at Sleek - we move at a fast pace so you’ll be making decisions, making mistakes and learning. There’s also a range of internal and external facing training programmes we run. We’re also at the forefront of utilising AI in our space and are developing a regional centre of AI excellence. It is our intention that if you leave Sleek, you leave as a more well-rounded person and professional.

Sleek is also a proudly certified B Corp.  Since we started our journey in 2017, we’ve been committed to building Sleek as a force for good. In just over 5 years, we’ve joined a community of industry leaders like Patagonia, Ben & Jerry's, and P&G who are building an inclusive, equitable, and a regenerative economy. We have planted over 29,271 trees to reforest our ecosystem and saved 7 tons of paper from landfills by processing over 1.4M pages through SleekSign. We aim to be Carbon Neutral by 2030.

About the interview process

The successful candidate will participate in the below interview stages. 

It might seem like a lot - but fear not - we come prepared! We anticipate the process to last no more than 3 weeks from start to finish depending on your availability.

Whether the interviews are held over video call or in person will depend on your location and the role. 

Introductory call & Career Deep Dive

• A ~30 minute video call with a member of our HR team to discuss your application and get a better understanding of your experience and expectations for the role

Role-Related knowledge interview

• A ~30-60 minute chat with the Hiring Manager and/or another member of the team to validate your technical aptitude for this role.

Behavioural fit assessment

• A ~60 minute chat, usually with a member of HR or the leadership team
• We’ll dive into some recent work situations to understand how you think and work

Reference interviews

• We’ll have 2-3 short phone or video calls with references that you provide to us
• So as to not delay your offer, we may ask your permission to have these calls earlier on in the interview process

Requirement for background screening

Please be aware that Sleek is a regulated entity and as such is required to perform different levels of background checks on staff depending on their role. 

This may include using external vendors to verify the below:

• Your education
• Any criminal history
• Any political exposure
• Any bankruptcy or adverse credit history

We will ask for your consent before conducting these checks.  Depending on your role at Sleek, an adverse result on one of these checks may prohibit you from passing probation.

• Team-based environment
• Bi-yearly salary review and fast-track career progression
• 360 structure with individual commission and team incentives

Responsibilities:

• Provide full recruitment support to new and existing clients
• Perform research and understand clients and their industries well
• Source for suitable candidates via networking, social media, advertising, and referrals
• Conduct interviews with candidates and assess their suitability based on the client's requirements and needs
• Create profiling of the suitable candidates to be proposed to the engaged clients for consideration
• Provide professional advice to clients and candidates to manage the expectation
• Coordination of interview arrangements between clients and candidates
• Conduct reference checks on candidates on behalf of clients
• Coordinate and negotiate salary offers on behalf of clients and candidates
• Perform post-recruitment follow-up with clients and candidates
• Work closely with different teams to fulfill client's needs

Requirements:

• Proficiency in Japanese language (JLPT N2 and above) to liaise with Japanese-speaking clients
• Proven experience in recruitment, talent acquisition, or a client-facing role will have a distinct advantage
• Non-experience is welcome to apply as training will be provided
• The portfolio (by job functions basis) assigned will be determined on a mutual agreement basis
• Candidates who are flexible, adaptable to changes, willing to learn and improve, self-driven, and a team player will have a distinct advantage

To apply, please kindly email your updated resume to [email protected].

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Chay Yoke Ting Vanessa (Xie Ruoting)
EA Personnel Registration Number: R23115805
EA License No.: 07C5771

Role and team:

The Internal Audit Manager will lead audit projects, assess risks, evaluate internal controls, and spearhead Internal Audit representation across the APAC region. The candidate is required to have proven audit expertise with strong SAAS/ Technology business acumen to drive improvements in operational efficiency, compliance, and governance.

This position will be reporting to Director of Internal Audit based in the US HQ in Santa Clara.

This is a project manager and currently does not have people supervisory responsibilities.

What you get to do in this role:

Assurance Engagements

• Strengthen the ServiceNow’s internal control environment through assessing and evaluating internal controls over sales and marketing business functions(direct sales, sales operations, channel sales, services, revenue, marketing, sales commissions, etc.), including operational, financial and ABAC and other compliance areas
• Performs an internal audit annual risk assessment with ServiceNow’s APAC management team input to determine internal audit scope / plan for the period
• Perform internal audits of regional APAC business activities based on the internal audit plan
•  Organize and execute end-to-end internal audit projects, conducting in-depth evaluations of the internal controls, documenting the results and producing audit reports
• Report to ARC Audit Team and regional APAC Leadership on internal audit results and findings

Governance and Advisory

• Assist and support regional stakeholders with internal control improvements in anticipation of external and internal audits
• Utilize data analysis to identify risks in business operations and audit response plans
• Monitor and follow up on audit findings, coordinating with departments to implement corrective actions on time, ensuring closed-loop internal control management
• Support internal control and compliance requirements during the expansion of new businesses or markets, ensuring operations adhere to industry regulations and local requirements
• Collaborate with regulatory bodies or external auditors, providing necessary support and documentation as needed
   

Your Career

The Palo Alto Networks Global Customer Services (“GCS”) organization plays a pivotal role in safeguarding businesses against evolving cyber threats.  We match our best-in-class cybersecurity product portfolio with our industry-leading services portfolio including Professional Services, Customer Success and Technical Support to ensure customers have a seamless experience to drive optimal security outcomes for their business. We guide customers up the security maturity curve and continuously support them when, where, and how they need it - keeping their business safe.

As the Senior Manager - Global Customer Services Operations, JAPAC at Palo Alto Networks, you will play a crucial role in designing and implementing new processes to support the growing and transforming organisation; and enhancing the efficiency and effectiveness of the GCS organization across our JAPAC region which includes Technical Services, Account Health management and Support teams. This leader will perform data analysis and provide relevant, proactive insights to aid the Vice President of Global Customer Services (JAPAC) and their leadership team manage the day to day business to meet and exceed their business objectives.  

This leader will also be accountable for establishing robust operating rigor and driving initiatives to maintain high standards across the region and the global GCS team, aligned with the company's commitment to unparalleled service delivery. 

As the Global Customer Services Organization undergoes transformational changes to adapt to evolving market dynamics and customer expectations, this leader will play a crucial role in supporting process re-design and operationalization initiatives. This role requires a forward-thinking individual capable of driving innovation and piloting programs to enhance the efficiency and effectiveness of overall customer satisfaction and business performance.

Your Impact

Strategic Alignment and Operational Cadence: 

Align the theater operating cadence with GCS’ overall vision and strategy. Define and manage schedules for key meetings, ensuring focus on strategic priorities, key metrics, alignment to global programs, problem-solving and process excellence.

Performance Analysis and Reporting: 

Regularly analyze baseline data to identify trends, patterns, and areas for improvement, translating insights into actionable recommendations into both strategic initiatives and routine operations. Develop and implement robust data analysis frameworks to assess team efficiency, business performance metrics and global customer services initiatives against established KPIs. 

Regularly prepare and distribute reports and dashboards that provide senior stakeholders with a clear and data-driven perspective on key trends and indicators.

Feedback and Improvement: 

Establish a feedback loop with Support Delivery Managers and Engineers for insights into customer issues and bottlenecks. Utilize this feedback to iteratively improve meeting structures, communication channels, and overall operational processes.

Process re-engineering and Pilot Programs:

Drive the operationalization of redesigned processes, ensuring seamless integration into day-to-day activities and alignment to global policy, process, systems and tools. Identify opportunities for pilot programs aimed at testing and implementing innovative approaches to customer success operations. Work cross-functionally to conceptualize, launch, and evaluate pilot initiatives, leveraging data and feedback to inform broader operational strategies.

Predictive Analytics:

Explore the integration of predictive analytics to anticipate customer needs and proactively address potential challenges. Utilize data models to forecast future trends and recommend preemptive actions to enhance customer success outcomes.

Collaboration and Cross-Departmental Engagement: Foster collaboration between different departments including: Go-to-Market organization, Renewals teams and Sales Operations, ensuring representation in relevant meetings and initiatives. Be the connective tissue for JAPAC into the other GCS theatres and Global Technical Services Operations teams.  Foster collaboration and information-sharing across global teams to drive a cohesive and unified customer success approach.

Adaptability and Flexibility: Build flexibility into operations to adapt to changing business conditions and priorities, while defining and tracking key metrics and KPIs in line with organizational goals.

As a Service Delivery Executive, Infrastructure Support, you will oversee the Integrated Services Desk team, serving as the primary point of leadership for desktop support operations. The Team Lead is responsible for ensuring prompt, efficient assistance to customers across a variety of IT topics and issues, while also maintaining high standards of service delivery. Key responsibilities include managing team performance, enhancing operational processes, and ensuring that service desk operations adhere to established standards and best practices

What will you do? 

• Leadership and Team Management: Direct and oversee the Service Desk team, ensuring high levels of technical support and customer service. Lead by example to motivate team members towards achieving individual and team objectives.
• Strategic Oversight: Develop and implement strategies to enhance the efficiency and effectiveness of first call resolution (FCR), including optimizing call and email response times. Evaluate team performance metrics and conduct regular review sessions to identify areas for improvement.
• Incident Management and Escalation: Oversee the process of incident classification, prioritization, and escalation to 2nd level resolver groups. Ensure a streamlined workflow and maintain clear communication channels between all involved parties.
• Quality Assurance and Training: Monitor and evaluate the quality of support provided by the team. Identify training needs and organise sessions to address skill gaps, ensuring the team remains proficient in the latest technologies and service management processes.
• Customer Relationship Management: Maintain a proactive relationship with customers, providing them with regular updates on incident resolutions and gathering feedback to drive continuous improvement.
• Reporting and Documentation: Generate comprehensive reports on team performance, incident trends, and resolution statistics. Ensure all incident documentation is accurate, complete, and adheres to service level agreements (SLAs).
• Crisis Management: Lead the response to critical incidents, ensuring swift action and communication. Coordinate with internal teams and stakeholders to minimize impact and conduct post-incident reviews to prevent future occurrences.

• To conduct feasibility studies and writing procurement reports
• Estimating and cost planning to include producing and presenting the final cost plan
• Tendering and procuring, including managing the pre-qualification stage, producing the tender list, putting the preliminaries together, tender analysis, producing the tender report and compiling the contractual documents
• Dealing effectively with post contract cost variances and the change control processes, where applicable referring major changes to line manager
• Responsibility for making cost checks and carrying out valuations on larger projects and in all cases ensuring that timely and accurate cost checking and valuation takes place
• Producing monthly post contract cost reports and presenting them to the client
• Inputting into value engineering.  Negotiating and agreeing final accounts
• Interfacing with the client and other consultants, at all project stages.
• Assisting in the production of bid documentation
• Identifying ways in which cost management procedures, templates and products can be improved and referring ideas to the appropriate line manager 
• Knowledge management – Ensuring that key information and learning generated from each commission is input into the internal database
• Process improvement – Identifying ways in which internal systems and processes can be improved and referring ideas to the appropriate line manager

• To conduct feasibility studies and writing procurement reports
• Tendering and procuring, including managing the pre-qualification stage, producing the tender list, putting the preliminaries together, tender analysis, producing the tender report and compiling the contractual documents
• Dealing effectively with post contract cost variances and the change control processes, where applicable referring major changes to line manager
• Responsibility for making cost checks and carrying out valuations on larger projects and in all cases ensuring that timely and accurate cost checking and valuation takes place
• Assisting in the production of bid documentation
• Identifying ways in which cost management procedures, templates and products can be improved and referring ideas to the appropriate line manager 
• Knowledge management – Ensuring that key information and learning generated from each commission is input into the internal database
• Process improvement – Identifying ways in which internal systems and processes can be improved and referring ideas to the appropriate line manager 

Job Description and Responsibilities

Team Summary

The Global Clients team exists to support Visa’s key clients to provide world class support to our clients globally and across our regions. The position will work closely with both a core and cross-functional team of internal partners, regionally and globally, and will work closely with client executives to create value for both organizations. 

The team is responsible for driving growth and new business opportunities with Visa’s key global Fintech clients. They are at the forefront of payments innovation and our team ensures Visa supports their ambitions, whether launching a new product or expanding into new geographies.

What a Director, Global Clients does at Visa:

The Director role is responsible for managing clients, developing and executing account plans and sales strategies to increase revenue from existing and new businesses.  This Director will actively identify new revenue opportunities, manage current contractual obligations, and ensure clients are equipped with the best and most relevant Visa products and services.  

• Lead and manage client relationships by providing dedicated support
• Build, solidify, and foster strong client relationships across their wide range of business functions
• Proactively identify, develop and execute on opportunities, manage sales pipelines, and work with relevant stakeholders to mutually grow client and Visa business
• Coordinate and drive a collaborative and focused effort including business development, account executive and solutions specialists. Work collaboratively with other teams in Visa, such as product management and client services teams, to ensure that customer objectives are met and that regional financial targets for spend and revenue are achieved.
• Deliver disciplined account planning to meet and exceed identified goals and implement strategic initiatives
• Collaborate closely with market teams to align on goals and key initiatives, providing necessary support
• Analyze sales and performance data to measure success and identify areas for improvement
• Support the deployment of shared investment funds globally and locally, in accordance with the funds mandated purpose. Provide and follow robust governance for fund deployment, secure funds allocation to the best possible business opportunities.

Vaster Learning Pte Ltd, situated in the bustling business area of Novena, has emerged as a leader in providing both online and offline classes in a variety of subjects. By winning the support of many parents, it has gained tremendous recognition among the students. Our teachers are dedicated and have worked closely with our students to achieve their academic goals. We aim at providing excellence in educational services.

Responsibilities

· Conduct 1-to-1 online/offline (@Novena) lessons

· Conduct group online/offline (@Novena) classes

· Create an engaging learning experience for students

· Inspire and motivate students to excel in attaining their objectives for having tuition classes: be it exam preparation and academic improvement

· Monitor learning progress and periodical exams

· Prepare and deliver lessons that facilitate active learning experiences

· Communicate clear objectives for students learning activities

Requirements:

· A good Diploma/Degree in Science (Chemistry/Biology)

· Familiar with IB programme

· Passionate in teaching and inspiring teenagers

· High level of professional integrity and good work ethic

· A team player and a self-starter, open to feedback and willing to take on new challenges.

· Flexible, able to manage change and ambiguity well and able to work under tight deadlines.

· Relevant teaching experience (preferred)

· Adept in learning new educational tools and software where necessary

· Able to work on evenings and weekends

[Order Number: 828257]

Responsibilities :

• Outreach Activities: Conduct outbound prospecting activities including cold calls, emails, social media outreach, and networking.
• Inbound Lead Handling: Respond promptly to inbound leads generated through marketing campaigns, website inquiries, and other channels, ensuring they are qualified and supported.
• Leverage Sales tools such as LinkedIn Sales Navigator, HubSpot and Lusha to research, track, and manage leads effectively.
• Lead Generation: Identify and qualify new sales opportunities within the target market. Create and maintain an accurate list of prospects.
• Pipeline Management: Proactively manage and update the CRM with lead details, contact information, and qualification status.
• Collaborate with BDM: Work closely with the BDM to transition qualified leads and opportunities to the next stages of the sales cycle.
• Support Marketing Initiatives: Assist in generating content and promoting campaigns to increase inbound leads.
• Qualifying Leads: Identify key decision-makers and ensure a clear understanding of the prospect’s needs, goals, and challenges.
• Reporting: Regularly update sales activity and progress to the BDM, providing insights into pipeline health and market insights.
• Maintain Knowledge: Stay informed on industry trends, competitors, and customer needs to have meaningful conversations with potential clients

Requirements :

• Experience: Minimum of 1-2 years of experience in sales or lead generation, preferably in a B2B environment.
• Exceptional Communication Skills: Ability to build rapport, engage prospects, and communicate value propositions effectively, both in writing and over the phone.
• Target-Driven: A proven ability to meet or exceed sales targets, with a focus on qualifying and setting appointments for the sales team.
• Tech-Savvy: Familiar with CRM tools (e.g., HubSpot, Salesforce) and other sales tools (e.g., LinkedIn, email automation).

To Apply, please kindly email your updated resume to [email protected]

Please kindly refer to the Privacy Policy of Good Job Creations for your reference:
https://goodjobcreations.com.sg/en/privacy-policy/

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

EA Personnel Name: Gary Ho Cheng Xuan
EA Personnel Reg. No.: R1549767
EA License No.: 07C5771

JOB RESPONSIBILITIES

• Manage and make amendment to reservations or cancellation of reservations.
• Receive email and faxes, etc. and input the booking information into the HMS system.
• Check and verify reservations for the day’s arrivals before putting up the expected arrival list.
• Answer any enquiries pertaining to room reservations and other facilities of the hotel.
• Coordinate with Front Desk on all last-minute arrivals, especially VIP guests to enable prompt follow up.
• File all correspondences in filing cabinets according to the month and date order.
• Perform other duties as and when assigned by the Management.

JOB REQUIREMENTS

• Possess at least a GCE ‘N’ / ‘O’ Level or equivalent
• At least 1 year of experience in related field
• Fresh Grade is welcome
• Fluent in spoken and written English to handle email/guest
• Proficient in Microsoft Office and Hotel systems
• Strong ability to work independently as well as a team player
• Good communication and interpersonal skills
• Work well under pressure
• May be required to work nights, weekends and public holidays

OTHER INFORMATION

• Yearly increment
• Annual Wage Supplement
• Outpatient medical benefits
• Dental benefit

ABOUT US

Hotel Royal Limited was incorporated in Singapore in 1968 to carry on the business of a hotelier. It located right in the heart of Singapore's most exclusive district and is only minutes away from the renowned shopping and entertainment haven of Orchard Road. The Novena MRT Station is within 8 minutes walking distance from the hotel. Public transport such as taxis & buses are also easily available from the hotel's main entrance to bring guests to all parts of Singapore. We have been awarded several gold awards with the National Crime Prevention Council over the past years since 1997 for excellent security practices

JOB SCOPE

The role of the Security Officer is to maintain the safety and security levels of all our guests, customers, employees, tenants and service vendors.

JOB RESPONSIBILITIES

1. Conduct random checks on goods and staff entering/leaving the hotel premises.

2. Perform CCTV surveillance and hotel patrolling duties, reports suspicious and or any unusual activities to the Supervisor.

3. Perform traffic enforcement patrols at hotel's driveway and carpark when necessary.

4. Ensure safekeeping of all lost and found items and record down in the Occurrence Book.

5. To be well versed with the fire alarm panel and the follow-up procedures.

JOB REQUIREMENTS

1. GCE O Level or N Level equivalents.

2. Minimum one (1) year's of related experience at the Senior level.

3. Able to carry out heavy physical tasks.

4. Possess valid PLRD licence and Recognised Terrorist Threat Certificate.

5. Permanent part-time position, able to work Thursday - Sunday or Friday - Sunday, 10am - 6pm and/or 2pm - 10pm

JOB SUMMARY:

Senior Administrative Assistant plays a pivotal role in providing administrative support to Quality Management Department, responsible for training administration, information management, project, audit and meeting co-ordination and reward and recognition program, hospital occurrence report.

PRIMARY DUTIES & RESPONSIBILITES:

• Information Management
  • Maintain policies and procedures and ensure these are reviewed and updated in a timely manner.
  • Maintain confidential and sensitive information.
  • Organize and manage files, documents, and records.
  • Develop forms when needed.
  • Be proficient with office software and technology tools, including word processing, spreadsheets, software such as canva,slido etc.

• Office and Training Administration
  • Registration and enrollment : Managing the process of enrolling staff in the training courses as per training schedule and tracking their progress. Collaborate with all stakeholders and ensure sufficient participants for the training to be held as planned.
  • Classroom Set Up : Ensure appropriate classroom set-up for the training programs.
  • Resource Allocation : Allocate resources such as training rooms, training materials, aids etc. for the training programs.
  • Training Inventory: Ensure sufficient and appropriate training materials are accounted for and purchased in a timely manner.
  • Evaluation: Measure the effectiveness of the training programs through assessments, feedback, and performance improvement metrics
  • Documentation: Keep records of training attendance, completion, and any certifications or credentials obtained
  • Continuous Improvement: Analyze training outcomes and feedback to make improvements to the training on an on-going basis with trainers
  • Compliance : Maintain repositories for training programs, licenses and permits, risk register to meet legal and regulatory requirements, not limiting to ISO & HCSA Requirements

SECONDARY DUTIES & RESPONSIBILITIES

• Support Internal and external audits, including but not limited to licensing, certification and accreditation.
  • Perform secretariat roles for assigned committees.
  • Perform planned activities such as Quality week events, Reward & Recognition etc
  • Handle correspondences and coordinate meetings
  • Any other tasks as assigned by the Supervisor.

REQUIREMENTS:

• Diploma level preferably with ability to type & computer literate
• At least 3 years working experience
• Must be conversant in computer program such as Microsoft Word, Power Point and Excel
• Good written and verbal communication skills

(A) JOB SUMMARY

• Manage daily patient's discharge and preparation of their bills including weekends and public holidays (on rotational basis).
• To coordinate requests for information by insurers, medical concierge prior to admission, inflight and post discharge.
• Establish good working relationship with insurers, medical concierge including medical clinic staff.

(B) PRIMARY DUTIES & RESPONSIBILITIES

• Assist to provide bill estimation to insurers, medical concierge and any other information relating to the issuing of a LOG before patient's admission.
• Work with clinic to facilitate insurers issuing a LOG.
• All insurance guaranteed cases must be supported with a LOG from an approved insuers unless otherwise stated without which, the bill must be fully settled on the day of discharge. To advise patient to seek reimbursement from their insurers directly.
• For inflight cases, ensure all documentations provided are in order, the amount covered is sufficient to cover the bill amount otherwise to trigger an email to the insurer to top up the coverage before the patient's discharge.
• During discharge, work with BO and PSC to ensure that non-covered amount such as companion charges, foreign insurers admin fee, room difference (if any) is/are collected before patient's leave the hospital otherwise to ensures some preauthorization amount is obtained from patient's credit card before leaving the hospital.
• Work with PSC and BO staff to manage sending the final bill with interim LOG to the insurer including the discharge summary within a week from date of discharge.
• To assist insurers/medical concierge on requests for reports, summary/detailed bills, discharge summary, etc to facilitate them to process the bills.
• Final LOG will be provided by insurers/medical concierge and to forward it to BO AR team to send final bill to insurers for payment.
• Assist in reviewing workflows and processes on a regular basis.
• Undertake any other duties as assigned by supervisor and/or management.

(C) REQUIREMENTS:

• A minimum of a polytechnic diploma graduate
• Preferably 1-2 years in a healthcare settings, preferably with some insurance background,
• Good team player with excellent interpersonal skills
• A detail oriented and ability to multitask
• 5.5 days work week 8:30am to 5:00pm / Sat or Sun 8:30am to 1pm

Clinical Care

• Is responsible for compliance of all therapy standards as stipulated by the Ministry of Health and Allied Health Professions Council (AHPC)
• Carry out assessment on residents as part of the admission assessment and conduct regular routine assessment on in-house residents who may require physiotherapy or rehabilitation service.
• Recommend appropriate physio or rehab programme for residents.
• Provide leadership to the therapy staff to ensure safe and quality resident care, and in compliance to standards. Is responsible for the supervision, evaluation and disciplining of staff in her/ his team
• Promote evidence-based practices on therapy services
• Ensure written policies, procedures and work process are available and up to date to guide therapy services
• Evaluate and ensure that therapy services are being delivered in accordance to policies, guidelines and procedures
• Assist in the implementation of resident’s discharge plan to ensure smooth transition back to the community
• Provide training for caregivers in preparation for resident’s discharge back to the community.
• Monitor therapy service quality performance indicators and develop action plan for continuous improvement.
• Keep good records of all services performed and submit weekly case reports to the Nursing Home Managers. A monthly consolidated report of workload statistics and other concerns to do with service standards would be required to be submitted to the Manager.

Quality

• Review and update therapy services workflow, policies and procedures
• Ensure team members are familiar with the Standard Operating Procedures (SOP) and all emergency protocols
• Work with nursing team, other allied health professionals and support care team to coordinate, conduct and facilitate quality improvement initiatives and continuous improvement projects
• Maintain systematic inventory control and maintenance of equipment to achieve optimal utilisation and ensure equipment is safe for use
• Coordinate, manage and evaluate therapy services to ensure the provision of safe, effective and quality care to residents

Training & Development

• Direct and facilitate therapy aides’ development, skills and competency upgrading through various opportunities
• Teach, mentor and supervise therapy aides in performing the various prescribed therapy services
• Conduct regular and on-going assessment of therapy aides’ competencies to ensure achievement of targets set and/or expected competency levels
• Orientate and appraise newly joined staff members during their induction
• Assist the Rehab Manager in identifying, planning and making decisions to meet training and developmental needs of therapy aides

Administration

• Utilise performance management and counselling skills effectively to motivate staff to perform at their optimal level and ensure care delivered is in compliance to standards of practice
• Ensure the safe storage of all confidential files, records, documents; and that residents confidentiality is maintained at all times
• Ensure that effective and cooperative working relationships are maintained within the Therapy team, and between internal and external customer groups
• Oversee the administration of the physiotherapy office, station, equipment and all relevant facilities. To report any faults to the manager. Ensure proper documentation and billing for residents.
• Maintain an inventory list of therapy equipment and ensure regular maintenance is done
• Perform such other duties and responsibilities that may be assigned from time to time by the Administrator.

Qualifications

• Candidate must possess a recognised qualification in Physiotherapy and fully registered with AHPC, Singapore.
• At least 2 year(s) of working experience in a healthcare environment.
• Applicants must be able to communicate effectively with a wide variety of people and cultures, maintaining a high level of quality service.
• Self-motivated to keep up-to-date with advances in the field of physiotherapy.
• Have an interest in neuro and geriatrics rehabilitation preferred.
• Applicants must be willing to travel across Singapore.

Other Information

• Ability to work effectively in team environment.
• Proficient in physiotherapy activities/treatment.
• Knowledge on transferring of patients.
• Possess strong communication and interpersonal skills.
• Possess leadership and planning skills.
• Ability to work under pressure.
• Proficiency in MS Office.

Responsibilities

· Planning, preparing and delivering lessons in accordance with students’ need

· Lesson preparation and marking, including the preparation of appropriate teaching aids and resources

· Classroom administration

· Completing student progress reports for students each semester

· Establishing and maintaining good relationships with students and parents

· Assessing and reporting on the development, behavior, performance and progress of students

· Providing regular updates to parents on students’ performance and progress

· Conducting training for part-time teachers when needed

· Participating in marketing events and open houses as ambassadors of the company, as required

· Any other ad-hoc duties as assigned

Requirements

· A good Diploma/Degree

· English Teachers with CELTA, TESOL or TEFL certification will have priority consideration

· Able to follow tuition centre working schedule (i.e. work during both weekends)

· Relevant experience is preferred

· Nurturing, possesses a natural affinity with children

· Excellent interpersonal, communication and classroom management skills

· Thrives in a high-buzz work culture

· Most importantly, a strong desire to inspire and groom the leaders of tomorrow

1. Responsible for assisting in explaining large schools in Singapore;

2. Responsible for assisting in processing various valid documents in Singapore;

3. Maintain the business of old customers and tap their potential;

4. Communicate regularly with cooperative customers to establish good long-term cooperative relationships.

Property rights qualifications:

1. 20-40 years old, noisy articulation, fluent in Mandarin, and contagious voice;

2. Have the same enthusiasm for sales and administrative work;

3. Have excellent learning ability and good communication skills;

4. Tough character, quick thinking, good adaptability and pressure resistance;

5. Have keen market insight, strong sense of professionalism, responsibility and positive work attitude

Vaster Learning Pte Ltd, situated in the bustling business area of Novena, has emerged as a leader in providing both online and offline classes in a variety of subjects. By winning the support of many parents, it has gained tremendous recognition among the students. Our teachers are dedicated and have worked closely with our students to achieve their academic goals. We aim at providing excellence in educational services.

Responsibilities

· Conduct 1-to-1 online/offline (@Novena) lessons

· Conduct group online/offline (@Novena) classes

· Create an engaging learning experience for students

· Inspire and motivate students to excel in attaining their objectives for having tuition classes: be it exam preparation and academic improvement

· Monitor learning progress and periodical exams

· Prepare and deliver lessons that facilitate active learning experiences

· Communicate clear objectives for students learning activities

Requirements:

· A good Diploma/Degree in Physics subject preferred

· Familiar with government schools syllabus, or O/A Level, IGCSE or IB programme

· Passionate in teaching and inspiring teenagers

· High level of professional integrity and good work ethic

· A team player and a self-starter, open to feedback and willing to take on new challenges.

· Flexible, able to manage change and ambiguity well and able to work under tight deadlines.

· Relevant teaching experience (preferred)

· Adept in learning new educational tools and software where necessary

· Able to work on evenings and weekends

JOB SCOPE

The role of the Room Attendant is to ensure that the rooms are well cleaned and tidy ready to sell to the guests.

JOB RESPONSIBILITIES

• Check and stock up all the necessary linens and supplies required for the day.
• To check all room status is the same as on the Room Attendant daily report. To report any discrepancy found to the Supervisor immediately.
• Responsible for cleaning a minimum of fifteen (15) rooms daily.
• eplenish all amenities according to the Operational Standards.
• 5. Perform rotation cleaning duties (thorough cleaning, shampoo carpet cleaning etc) as required.
• Responsible for the cleanliness, maintenance of her/his work area and ensure security of guestrooms and privacy of guests.
• Check and report faulity items that needed repair to the Floor Supervisors/Housekeeping office while in the process of cleaning the guestrooms.
• Check Room Safe and set dials for check-out and vacant clean rooms.
• Report and hand in any Lost and Found items to the Floor Supervisors/Housekeeping office.
• Check and record the number of soiled linen correctly and enter it in the Linen Changing list before exchange for clean linens at the Linen Room.

JOB REQUIREMENTS

• Minimum secondary education or equivalent.
• At least 1 year of experience in housekeeping or related field.
• Able to understand the communicate in simple English to communicate with guests and in work.
• Knowledge in use of vacuum clearner and proper chemicals handling.
• Functional knowledge in room cleaning.
• Hardworking team player with pleasant personality.

OTHER INFORMATION

• Yearly increment
• Annual Wage Supplement
• Outpatient medical benefits
• Dental benefits

ABOUT US

Hotel Royal Limited was incorporated in Singapore in 1968 to carry on the business of a hotelier. It located right in the heart of Singapore's most exclusive district and is only minutes away from the renowned shopping and entertainment haven of Orchard Road. The Novena MRT Station is within 8 minutes walking distance from the hotel. Public transport such as taxis & buses are also easily available from the hotel's main entrance to bring guests to all parts of Singapore. We have been awarded several gold awards with the National Crime Prevention Council over the past years since 1997 for excellent security practices

Job Descriptions:

1. Deliver Meal Service to patients, attend to and assist with food related concerns and queries of patients.
2. Take the patients’ meal orders using the Electronic Meal Ordering System (eMOS).
3. Perform duty as a Service Ambassador to meet requests and attend to the hospitality needs patients.
4. Ensure accuracy of every patient’s meal orders, preference, restrictions, special requests and food allergies are properly recorded in the eMOS.
5. Clear soiled meal trays from patient rooms at the given time.
6. Attend to wards and patient’s food related issues, complaints and feedbacks. Coordinate with the Kitchen staff for follow up action and service recovery.
7. Undertake any duties as assigned by Superior.
8. Comply with all Food Hygiene and Safety practices and NEA regulations governing leanliness and hygiene.

Requirements:

• At least a Secondary Education in any discipline
• Preferably with Basic Food Hygiene cert will be an advantage
• Service oriented and good communication skills
• Experience in healthcare, hotel, food & beverage, hospitality industry will be an added advantage
• Able to work on 12-hour shifts, weekends and public holidays

· Liaise with students, trainers and related departments & organisations to ensure programmes run smoothly

· Provide support for learners and companies through telephone, emails and walk-ins

· Ensure smooth daily operational activities

· Assist in facilitation of training

· Preparation of course materials

· Administrative work (Attendance, Evaluation, Document Filing, etc)

· Monitor and schedule all trainings to ensure compliance

· Plan and submit trainers' monthly calendar, trainer hours report

· Assist in the company’s continuous improvements and training related areas

[Requirements]

· Able to commit on weekend classes

· Candidate must possess at least "O" Level or equivalent.

· Minimum 1 year of relevant experience in an Administrative or Customer Service role

· Good follow up and coordination skills

· Proficient with Microsoft Office.

· Fluency in both Mandarin and English is essential, as due to job nature we serve English and Mandarin-speaking customers.

1) Correspondence With Parents

· Handle all enquiries and student registrations online and offline

· Provide feedback to parents on current students' progress

2) Data Entry

· Prepare the centre’s enrolment on a daily basis

· Maintain and update students' profile

3) Curriculum & Worksheets

· Assist the Academic Department with the assignment of curriculum

· Preparation of worksheets and answer sheets for weekly classes

· Checking and correcting errors in worksheets and answer sheets

4) Upkeeping Centre

· Maintain centre’s common areas in a neat, clean and orderly manner

· Ensure classrooms are clean and well-stocked with materials and stationery

· Any ad-hoc administrative duties as assigned by the Supervisor

Requirements:

· Fluent in Mandarin for communication with parents

· Proficient with Microsoft Office, Microsoft Excel, Wechat, WhatsApp, etc.

· Attention to details

· A team player

· Excellent time management skills and the ability to prioritize work

· Strong organizational skills with the ability to multi-task

· Pleasant inter-personal communication skills

[Order Number: 828257]

Responsibilities :

• Business Application Support – Provide day-to-day technical support and troubleshooting for key business applications. Coordinate with vendors and internal teams to resolve application-related issues.
• Business Process Management – Analyse and document existing business processes. Propose and implement process improvements to enhance operational efficiency.
• Business Requirements – Engage with business stakeholders to identify and document digital needs, translating them into actionable project specifications. Ensure project goals align with overall digital transformation objectives.
• Project Management – Manage small to mid-scale projects, from initiation to closure. Develop project plans, timeline and budgets, ensuring adherence to deadlines. Track project performance and provide regular updates to stakeholders.
• Solution Delivery & Change Management - Design, develop, test, and deploy IT solutions to meet project goals. Ensure smooth implementation, maintenance, and issue resolution while managing stakeholder expectations through effective change management.
• Internal Stakeholder Management – Build and maintain strong partnerships with applications owners and other IT members. Work with internal business stakeholder to identify and prioritise application support needs, issues, and digital transformation projects.
• Vendor Management - Facilitate and maintain relationships with vendors/partners, negotiating contracts, creating standards for the vendors, and finding the best available vendors.

Requirements :

• Minimum 5 years working experience in a similar role, preferably within the maritime sector.
• Proven track record in Business Application Support, BI tools, and managing small to mid-scale projects.
• Hands-on experience with BI tools and report development.
• Proficient with project management tools
• Familiarity with AI/ML technologies and leveraging these tools to enhance business processes and analytics.
• Ability to incorporate AI/ML methodologies to optimize workflows and decision-making.
• Good understanding of maritime business processes, project management concepts, and quality standards.

To Apply, please kindly email your updated resume to [email protected]

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We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

EA Personnel Name: Gary Ho Cheng Xuan
EA Personnel Reg. No.: R1549767
EA License No.: 07C5771