Job Description:

• Make sales calls to both new and existing clients to generate business opportunities.
• Develop and present presentations showcasing company products and services to potential and current clients.
• Negotiate contracts and pricing with clients to close deals effectively.
• Create and present tailored sales proposals based on client needs.
• Respond promptly to sales inquiries and address client concerns via phone, email, or in person.
• Ensure high levels of customer service satisfaction and build strong, long-lasting client relationships.
• Follow up on sales activities and maintain ongoing communication with clients, contractors, and interior designers.
• Conduct quality checks on product and service delivery to ensure client expectations are met.
• Participate in sales events and promotional activities.
• Meet and exceed assigned sales targets.

Requirements:

• Excellent communication and presentation skills.
• Experience in the office furniture industry (Office System Furniture) is an advantage.
• Result-oriented with a drive to achieve sales targets.
• Independent, creative, and resourceful in problem-solving.
• A team player who collaborates effectively with others.
• Ability to work under pressure and meet deadlines.
• Hardworking, honest, and cooperative with a positive attitude.
• Willingness to travel and meet with clients regularly.

Job Summary

Provide administrative support to the General Manager and the Senior Management team. Assist in fulfilling daily office requirements while overseeing the coordination of administrative calendars and activities.

Responsibilities:

• Offer administrative assistance to the General Manager and the Senior Management team, aiding in fulfilling daily office requirements while overseeing the coordination of administrative calendars and activities.
• Undertake various general administrative and clerical tasks to ensure smooth office operations.
• Efficiently coordinate and schedule meetings, including booking venues and overseeing room setup logistics.
• Manage incoming phone calls, providing appropriate responses or directing calls to the relevant parties.
• Organize and schedule appointments, demonstrating excellent time management skills.
• Effective organisation of documents using Microsoft Teams.
• Replenish office supplies, ensuring timely restocking and availability.
• Take comprehensive minutes during meetings will be an added advantage.

Requirements:

• Possess a diploma in Business Administration
• At least 5 years' relevant work experience.
• Demonstrate strong organizational skills with the ability to handle multiple tasks concurrently.
• Exhibit effective time management abilities.
• Display excellent written and verbal communication skills.
• Proficient in using Microsoft Office and email systems.
• Pay meticulous attention to details.
• Showcase strong interpersonal skills and the capacity to collaborate effectively with others.
• Capable of working independently as well as collaboratively within a team.

SMALLWOOD is an international design firm headquartered in Atlanta, USA, with a thriving design office in Singapore. Our Singapore office is home to a seasoned team of design professionals delivering innovative and world-class design solutions for hospitality, residential, office, and master planning projects.

We’re expanding our core design team and looking for a talented and motivated Intermediate Interior

Designer to join our Singapore office. If you're passionate about hospitality design and eager to work on large-scale international projects, this is an excellent opportunity for you. With a focus on hospitality, we offer the chance to gain international experience while working on projects across Southeast Asia, India, the Middle East, and Africa. You’ll collaborate closely with Senior Interior Designer/Design Lead, mentor junior team members, and contribute to the development of innovative, high-quality design solutions.

Key Responsibilities:

• Collaborate with Senior Designers to develop creative, practical concepts that align with project goals.
• Prepare interior design documentation, from presentation materials to detailed technical documents, ensuring consistency, quality, and compliance with local and international building codes, as well as hotel operator standards.
• Coordinate with architects, consultants, and contractors to maintain design integrity throughout the project.
• Mentor junior team members and foster a collaborative working environment.
• Stay current with industry trends and sustainable design practices.

Qualifications / Skills:

• Diploma or Bachelor’s degree in Interior Design or Architecture
• 5-7 years of experience in interior design, with expertise in executing hospitality and/or residential projects from concept to construction documentation, particularly on large-scale international projects.
• Advanced proficiency in SketchUp, Photoshop, InDesign, AutoCAD, and other design software.
• Strong communication skills, both written and verbal.
• Project management skills and the ability to meet deadlines.
• Leadership experience in mentoring and guiding junior designers

Salary Range:

• SGD 5,000 to 7,000

Responsibilities:

• Communicate with customers, understand their needs and attend to their queries
• Handle and resolve customers’ feedbacks and concerns
• Ensure a wonderful salon experience for our customers to increase customer retention
• Handling phone enquiries with etiquette
• Serving light refreshments to customers and attending to their needs
• Schedule customers’ appointments and other ad-hoc duties as assigned
• Gather customer satisfaction levels and feedback on customer services for continuous improvement
• Provide feedback and ideas to improve operations and enhance customer experience
• Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

Qualifications & Requirements:

• Well-groomed and maintain a professional self that suits our salon image
• Good and precise communication skills
• Service oriented and passionate about serving customers
• Prior experience in the beauty line would be advantageous

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus

Mon - Fri Office Hours

Location: West

Responsibilities

- Leverage on the various recruitment channels to source and hire quality candidates to meet the manpower needs of the current and new polyclinics.

- Work with HR Shared Services on the end-to-end on/off-boarding process for new hires and resignees

- Provide HR Admin support as follows:

i) Work with Uniform vendor to raise access for new hires and ensure uniform allocation is reflected correctly for the new hires

ii) Process the monthly allowance disbursement for students who are on a pre-service sponsorship programme

iii) Arrange pre-employment medical examination for interns as well as to process interns’ monthly allowance.

iv) Timely submission of funding claims

v) Maintain and update training records for all existing employees

vi) Ensure vaccination records are updated in the system on a quarterly basis for audits

vii) Co-ordinate logistics for monthly meetings and Employees’ engagement sessions

Requirements

- Min Bachelor’s degree in Business, preferably in human resource.

- Min 1-2 years of relevant HR working experience

Interested candidate, kindly send a copy of your resume to [email protected]



Adeline Lim Xin Ying [R23112000]

Email Address: [email protected]

Recruit Express Pte Ltd

EA Licence No: 99C4599

• Plan, organize, direct, control and evaluate the operations of a restaurant, bar, cafeteria or other food or beverage service
• Determine type of services to be offered and implement operational procedures
• Recruit staff and oversee staff training
• Set staff work schedules and monitor staff performance
• Control inventory, monitor revenues and modify procedures and prices
• Resolve customer complaints and ensure health and safety regulations are followed
• Negotiate arrangements with suppliers for food and other supplies
• Negotiate arrangements with clients for catering or use of facilities for banquets or receptions.

Responsibilities

• Issuance of new Marine business, renewal and endorsement documents
• Maintain service standards to customers by ensuring the accuracy of Marine policy documentation
• Manage Marine policy documentation and related administrative duties
• Assist to answer email and phone enquiries from customer care, intermediaries, and internal stakeholders
• Initiate and support system enhancements and User Acceptance Testing to improve efficiency and effectiveness of the department's work processes
• Undertake any other duties as may be assigned

Requirements

• Diploma/Degree in any relevant fields
• Proficient in MS Office

Interested applicants please email your resume to [email protected]

Megan Ng Su Ting

CEI Registration No.: R23115059

Recruit Express Pte Ltd

EA Licence No: 99C4599

*** We regret that only shortlisted candidates will be contacted.

Duration: 3 Months Extendable/ Convertible to Perm
Working Hours: 5.5 Days Office Hours


Job Description:
• Perform cashier duties, ensure billing transactions are accurate and correct at all times
• Provide information and assistance on products and prices
• Provide good customer service
• Update product knowledge to provide relevant and correct information to patients/customers
• Stack, maintain and replenish stocks/products
• Ensure the safety / security and housekeeping of shop floor


Interested candidate, kindly send a copy of your resume to [email protected]


Adeline Lim Xin Ying [R23112000]

Email Address: [email protected]

Recruit Express Pte Ltd

EA Licence No: 99C4599

Responsibilities:

• Handle customers needs with the best of abilities to design & create hairstyle, provide hair scalp treatment, single hair color & double hair color, mud treatment, re-bonding, head spa, bleach hair, shampoo & blow
• Handle equipment in the salon
• Oversees and manages salon inventory, involve in salon promotions, events & roadshow
• Create & enhances a good relationship with the customers and keep track of their appointments
• Excellent knowledge of the beauty therapy industry and always have an up-to-date skill set
• Provide professional training to new staff
• Ability to deal with difficult salon situations such as client complaints

Qualifications & Requirements

• Possess professional skills in hairstyling
• Possess hairstyling certifications backed by accredited schools
• Relevant experience in the beauty industry
• Knowledgeable in the different hair types
• Self-motivated and able to multitask
• Possess excellent communication & interpersonal skills
• Presentable with professional skills
• Self-motivated and able to multi-tasks
• Confident and dynamic personality

Duties

• Generate Inpatient billings.
• Submit MediShield claims via CPF portal.
• Update Oracle Collection module on MediShield payout.
• Submit Medisave claims via CPF portal.
• Update Oracle Collection module on CPF Medisave payout.
• Write to NOK to settle any outstanding amounts not covered by MediShield Life and Medisave.
• Issue receipts for all modes of settlement and deposit cash/cheque.
• Check all visit logs entered by homecare doctors and nurses to ensure accuracy.
• Liaise with homecare doctors and nurses for amendments, if any, of visit logs wrongly updated previously.
• Monthly review of homecare subsidies for both new and existing homecare patients to ensure that they are accurately updated in the system by homecare admin.
• Quarterly upload/submission to MOH via ILTC portal for homecare subvention claims.
• Quarterly submission to AIC for claims on consumables and assistive devices for homecare patients.
• Undertake to keep oneself well informed of the updated industry guidelines and develop new skills that are necessary for the job.

Requirements

• Prior experience in accounts receivable is required
• Understanding of patient subsidy scheme is an added advantage

Interested and qualified candidates, please send in your resume to [email protected]

Ivy Yong Shi Mei

R2198995

Recruit Express Pte Ltd 99C4599

Responsibilities:

• Assist in scheduling of future appointments
• Registration of patients
• Assisting the doctors and nurses in basic medical care if needed
• Data entry of patient’s particulars into the hospital system
• Handling phone calls and enquires and providing information
• Other ad hoc duties as assigned

Requirements:

• Min Nitec and above
• No need experience , Training Provided
• Able to commit 2 rotating shift , 5 days including weekend ( Paid Shift Allowance )

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Responsibilities:

• Assist in scheduling of future appointments
• Registration of patients
• Assisting the doctors and nurses in basic medical care if needed
• Data entry of patient’s particulars into the hospital system
• Handling phone calls and enquires and providing information
• Other ad hoc duties as assigned

Requirements:

• Min Nitec and above
• No need experience , Training Provided
• Able to commit 3 rotating shift , 5 days including weekend ( Paid Shift Allowance )

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Responsibilities:

• Greet and assist patients and their families upon arrival.
• Provide directional guidance within the facility, helping visitors locate clinics, wards, and amenities such as the kopitiam.
• Offer physical support to patients with crutches or in wheelchairs, including assistance from taxis to the entrance.
• Maintain a friendly and empathetic demeanor, addressing any questions or concerns from patients and their families.
• Support staff in managing visitor flow and ensuring a smooth registration process.

Requirements:

• Min Nitec and above
• No experience needed , Training Provided

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Location

Ang Mo Kio

Salary

$2,200 - $2,400

Working Hours

Mon 12pm – 9.45pm
Tue 8.30am – 6.15pm
Wed 8.30am – 6.15pm
Thu OFF
Fri 12 pm – 9.45pm
Sat OFF
Sun 8.30am – 5.15pm

Job Scope

• 20% Front desk counter duties (registration, appointment scheduling, payment collection, etc.)
• ⁠80% Provide assistance to dentist during procedures (must be comfortable with blood, saliva, etc.)

WA me at https://wa.me/+6584998483 NOW!
Interested candidates, please submit your resume to [email protected]

JeAnn Leow
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Location

East region (Sengkang/ Tampines/ Bedok/ Chai Chee/ Punggol/ Serangoon)

Salary

$12/h

Duration

16 Jan 2025 to 24 Jan 2025

Working Hours

Mon to Fri, 7am to 9am & 7pm to 9pm (4h/day)

Background

As part of the marketing effort collaborating with a gym company to distribute free tuna meals to gymgoers in exchange for their emails. This ambassador will be assisting with the distribution and engagement.

Job Scope

•⁠ ⁠Collect email from gymgoers

•⁠ ⁠Replenish samples on the standee

•⁠ ⁠Distribute product samples

•⁠ ⁠Promote our tuna meals

Requirements

•⁠ ⁠Okay with travelling

•⁠ ⁠Can commit to the stated dates with no holidays

•⁠ ⁠Must be comfortable with interacting with people

WA me at https://wa.me/+6584998483 NOW!
Interested candidates, please submit your resume to [email protected]

JeAnn Leow
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Location

Various branches islandwide (can indicate preference for the branch)

Salary

$11/h

Duration

13 Jan 2025 to 7 Feb 2025

•⁠ ⁠28 Jan: may need to work half-day depending on the branch’s operating hours

•⁠ ⁠29 & 30 Jan: not required to work

Working Hours

6 days work week (depends on Branch)

Job Scope

•⁠ ⁠Based at the banking hall to provide crowd control measurement and to provide excellent customer service to all customers.

•⁠ ⁠Attend to general enquiries from the customers.

•⁠ ⁠Other ad-hoc duties / project(s) as assigned by the Supervisor(s)

All temp staff are required to attend the training session on 6 Jan 2025 (2h) – will be paid.

Requirements

•⁠ ⁠No need interview

•⁠ ⁠Min. O/A levels and above

WA me at https://wa.me/+6584998483 NOW!
Interested candidates, please submit your resume to [email protected]

JeAnn Leow
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

WeLoveSuperMom, a fast-growing and dynamic marketplace and community platform, has a mission to enable parents and families to live better and smarter in Southeast Asia.

Boasting one of the largest family communities in Singapore and growing fast in Indonesia and Malaysia, we are looking for self-driven, innovative, and collaborative media salespeople to be a part of this growth story.

Your role:

• Leverage your existing customer network to pitch and close innovative customer solutions from SuperMom’s array of products for insights, brand building, content marketing, and demand generation.
• Actively seek out qualified new sales opportunities through cold calling, networking, and social media.
• Collaborate with team members to achieve larger deal sizes and better results.
• Gather feedback from customers and prospects and share with internal teams to improve products and service deliveries.
• Develop and maintain strong partnerships with customers to be seen as a trusted consultant at all levels.

You Have:

Benefits:

Job Summary:

We are seeking a highly skilled and detail-oriented Accountant to join our finance team. The successful candidate will be responsible for preparing and examining financial records, ensuring accuracy and compliance with regulatory requirements. The ideal candidate will have excellent analytical skills, be proficient in accounting software, and possess a strong understanding of accounting principles and practices.

Key Responsibilities:

- Handle General Ledger and post the relevant entries into accounting software

- Manage month-end closing and ensure the month is closed on time

- Prepare and review financial statements, including balance sheets, income statements, and cash flow statements

- Conduct account reconciliations and resolve discrepancies

- Prepare balance sheets schedules and ensure they reconcile with the balance sheet

- Ensure compliance with accounting standards, regulatory requirements, and company policies

- Perform financial analysis and reports as required

- Develop and implement accounting processes and procedures

- Collaborate with external auditors, tax agents and corporate secretary, and internal stakeholders

- Maintain accurate and organized financial records

- Provide financial insights and support to management

- Bachelor's degree in Accounting or Professional certification (CPA, CMA, etc.)

- At least 2 years of experience in accounting

- At least 1 year of experience with financial planning and analysis

- Proficiency in accounting software (Xero) preferred

- Strong analytical, problem-solving, and communication skills

- Attention to detail and organizational skills

- Ability to meet deadlines and work under pressure

Test bbbb

Financial Crime Analyst

Team Summary

Visa is looking for a Financial Crime Analyst based in Singapore to be part of Currencycloud’s Asia Pacific (APAC) New Business Onboarding team. Currencycloud is part of Visa Group entities and covers Visa’s regulated payment business within Money Movement Solutions (MMS) in APAC. Currencycloud is also consolidated under Visa Direct which streamlines all of Visa’s cross border payments under one unified branding. The Currencycloud APAC New Business Onboarding team is an essential partner to the MMS business. The team provides solutions-oriented advice to ensure timely client onboarding, address stakeholder queries promptly, complete tasks within Service Level Agreements (SLA), and perform all duties to a high standard.

What a Financial Crime Analyst does at Visa:

This role, based in Singapore, supports the Currencycloud APAC New Business Onboarding Manager with new client onboarding. It reports to the APAC New Business Onboarding Manager and is part of Visa’s expansion in the region.

The core responsibilities for this role are as follows:

• Responsible for new business onboarding applications for Financial Institutions, Payment Institutions and Corporates in a myriad of industries and jurisdictions

• Carrying out know-your-customer (KYC) and Know-your-business (KYB) checks.

• Reviewing client’s regulatory cover

• Performing Risk Assessment on new clients

• Assessing the effectiveness of each client’s AML framework

• Leading AML calls with clients including visual walkthroughs of their processes and systems

• Responsible for undertaking enhanced due diligence on customers that pose greater risks, including investigating the legitimacy of the funds used in the business relationship

• Proactively escalating cases to senior members of the team

• Complete Compliance administration (such as keeping client records up to date).

• Work cross-departmentally to proactively identify and resolve any queries.

What you will need:

To apply for this role, we are looking for someone who has bachelor’s degree or higher education qualification and at least 3 years of working experience within AML/CFT compliance functions in the financial / payments industry. Professional AML accreditation preferred.

We will also seek candidates with the following:  

• Understanding of Singapore’s Payment Services Act and all relevant subsidiary legislation, especially PSN01 on Prevention of Money Laundering and Countering the Financing of Terrorism – Specified Payment Services. Knowledge of other payments regulations and AML typologies across APAC will be advantageous but not necessary.

• Possesses a comprehensive understanding of key Anti-Money Laundering (AML) and Risk frameworks

• Excellent communication skills in English & Mandarin (both written and verbal) and can provide constructive and clear feedback to queries.

• Fast thinker and quick learner with the ability to work effectively under pressure, in a rapidly changing environment.

• Excellent team working skills, capable of managing own workload and has tenacious attention to details.

• Ability to priorities work by taking the impact and scale of the work into consideration, as well as manage time effectively to meet deadlines.

• Able to analyse information to formulate questions and recommendations

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Summary

Responsible for the receipt of guests’ luggage and parcels, and ensure accurate delivery to and from guestrooms. The Bellman also assists guests with enquiries and fulfilling other service requests.

Job Responsibilities

• Greet and welcome guests at the main entrance, use the guest names whenever available
• Liaise with front desk for all arrivals and departures
• Assist in driveway management, opening and closing of vehicles’ doors
• Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner
• Provide information and other assistance to guests when required
• Maintain cleanliness of the entrance and baggage room
• Assist the concierge to book taxi upon guest request
• Alert Security or Duty Manager of suspicious looking person(s) / articles in the lobby
• Maintain complete knowledge of all hotel products and services

Summary

Guest Services Executive focuses on customer service and foster relationships with other departments to ensure that guests’ needs are met. He/She is responsive to activities that take place at the Front Office area and is a point of contact for guest upon their arrival until their departure from the hotel. He/She supervises the front desk in the absence of the Duty Manager, attend to guest feedbacks and attempt to perform first person recovery steps.

Job Responsibilities

• Be part of Front Office areas such as Front Desk, Executive Lounge and Concierge
• Assist guests with check-in and check-out, and other cashiering duties
• Register guests and assigns rooms according to their reservation confirmation
• Work towards maximising room revenue by upselling higher room categories to guests whenever possible
• Maintain the privacy of all guests by ensuring their details are kept strictly confidential
• Understand all room types and work with Housekeeping to manage room status effectively
• Adhere to proper credit matters and cash handling policies and procedures
• Understand the usage of internal communication logs to communicate effectively with other colleagues
• Handle guest feedback and attempt to perform first person recovery steps
• Monitor front office emails and respond to them effectively
• Provide guidance and on job training for Guest Services Officer
• Ensure and check that all daily front desk tasks are completed
• Ensure that all guest arrival and departure procedures are in accordance to SOP and recommend improvements accordingly
• Assist to perform Executive Lounge and Concierge duties whenever required
• Provide warm welcome and fond farewell in accordance to hotel standards and SOPs
• Be efficient in assisting guests throughout their stay, handle guest feedback, and take ownership in providing reasonable solutions
• Be familiar with hotel products and services and recommend to guests accordingly
• Alert Security or Duty Manager of suspicious looking person(s) / articles in the lobby
• Maintain complete knowledge of all hotel products and services
• Maintain the cleanliness and neatness of the Front Office areas
• Be fully familiar of the Emergency Procedures, Policies and Standard Operating Procedures as established by the Hotel
• Attend all briefings, meetings and trainings as assigned by management
• Perform other reasonable duties as assigned by the management

This is a Senior Account Manager role in a team of experienced professionals developing, delivering and winning high impact opportunities for Visa. Responsible for a portfolio of regional clients in Cybersource, potential engagements could include portfolio management diagnostics, authorization optimization strategies, assessments of digital product and marketing programs, development of new products with implementation roadmaps, optimizing client customer servicing processes and contract negotiation. Key objectives are client retention, revenue growth and improving NPS. 

We are looking for a highly motivated individual who will deliver strategic thought leadership and a consultative approach to service our leading regional Acquirer and merchant clients. The incumbent must be able to develop enduring, strategic relationships with clients and across the Visa organization.

Specific responsibilities include

• Proactively engage with key regional clients and Visa leadership in regular strategic and planning discussions
• Cultivate, manage and service strategic market leading regional accounts
• Develop frameworks, approaches, solutions and recommendations that effectively and efficiently address the most impactful opportunities and challenges
• Partner with peers in other functional areas (e.g., marketing, analytics, risk, innovation) and across global regional teams to execute projects in ways that leverage the breadth and depth of Visa’s resources
• Produce insights and analyses ways to improve client performance, drive understanding of client issues and provide strategic guidance for client priorities across the payment profit and loss 
• Travel may be required

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Summary

Responsible for the formation and implementation of the Food & Beverage annual business plan and medium term strategies, as well as establishing key performance objectives and plans to ensure the hotel meet its business targets and drives sustainable profitable growth.

Job Responsibilities

• Responsible for the conceptual and operational design of the restaurant and bar concepts in the Hotel.
• Be an active participant in the strategic marketing approach to ensure exposure the Food & Beverage of the Hotel.
• Create active strategies to maintain a strong social media capture.
• Daily monitoring of Food & Beverage performance and assume responsibility for its achievement.
• Leading the restaurants, bars and events team in proper expenses and cost control with required services and standards and monitoring the performance of all the outlets in this process.
• Proven track record in the ability to conceptualize, promote and deliver innovative promotional events.
• Overall responsibility of all operational components of the division to ensure efficiency and effectiveness of operations and maintain high standards of operations in all restaurants, bars and events.
• Drives high levels of guest satisfaction through the consistent execution of all brand standards, visible operational leadership, active trend analysis and hands-on interaction with guests and associates.
• Collaborate with the Executive Chef to continually review and refresh menu offerings as deemed by locality and region.
• Create an operational environment of education and empowerment that energizes the team to focus on guest preferences and aspirations, allowing for the creation of memorable guest experiences.
• Continuous focus on employee satisfaction and ensures continuous improvement action plans are executed effectively, and as need, with a focus on a team and succession planning culture.
• Cultivate a positive culture surrounding the guest feedback platform and formulate strategies to continually improve the guest experience.
• Cultivate a culture of exploring new strategies on how revenue streams can be developed.
• Create revolutionary new standards.
• Liaise with all outlet and kitchen management to improve service and product efficiency.
• To conduct regular hygiene audits in conjunction with the Executive Chef and Stewarding.
• Develop the Annual Department Business Plan and Financial Budget.
• Implement T&C activities within budgeted guidelines and time frame, controlling expenditure during the financial year.
• Ensure payroll for the department is run in accordance with statutory regulations and company guidelines.
• Facilitate the smooth running of the department through adequate supply of materials and equipment.
• Ensure that high level of food safety management and precautions with regards to the hotel food safety and hygiene standards (HACCP) are adhered to in the department.
• Be pro-active in controlling costs being fully aware of forecasted business and targeted profitability whilst maintaining standards.
• Plan, develop and grow the food& beverage team through leadership, mentorship and coaching to fuel the growth of the team.
• Conduct departmental orientation; ensure that all new hires and existing colleagues are trained in the on-the-job training of the Food& Beverage Division.
• Collaborate with Talent & Culture team that lead to efficient and effective recruitment process and also the team in the education plans to increase colleagues’ knowledge and skills in service and culinary excellence.
• Lead and facilitate the performance review process for the division, adhering process schedule and follow up.
• Have regular brainstorming sessions that includes all colleagues to create a flow of new and ‘improved’ ideas.
• Be fully conversant with hotel fire & life safety/emergency procedures.
• Attend all briefings, meetings and trainings as assigned by management.
• Perform other duties as directed by the management.