Overview:

We are expanding our dynamic team and currently seeking for recruitment consultant ranging from Junior to Managerial levels.

Whether you're a seasoned professional who are looking for leadership and management career opportunities or just starting out in your career, we welcome you to explore this rewarding opportunity with us. We have opportunities for growth and development tailored to your career stage.

Job Descriptions:

• Acquire new clients and foster positive & long-term relationships.
• Recognize and strive to meet client's hiring needs and develop effective recruitment strategies.
• Engage in full cycle of recruitment process including source, screen, and evaluate candidates using various channels.
• Conduct interviews and assessments to identify candidates' skills, qualifications, and suitability for specific roles.
• Provide guidance and support to candidates and clients throughout the recruitment process.
• Build and maintain a strong network of qualified candidates and develop long-term relationships to ensure a consistent talent pipeline.
• Stay updated on industry trends, market conditions, and recruitment best practices.

Requirements:

• Dynamic, self-motivated individual with a positive work attitude.
• Results-driven mindset with a focus on achieving recruitment targets.
• Ability to converse professionally with both clients and talents on a daily basis.
• Applicants of all experience levels are welcome to apply.
• Minimum Diploma in any discipline.

What we offer:

• Comprehensive training and mentorship for junior recruiters.
• Opportunities for career advancement.
• Team based working environment and strong support from top management.

Centific Global Solutions is currently seeking a Circuit Provisioning Engineer with a keen eye for detail, adept at understanding interconnections, and experienced with Network/OTN equipment. The ideal candidate should be proficient in troubleshooting both physical and logical circuits across various internal stakeholders, external vendors, and different time zones. Flexibility in using multiple tracking platforms and sheets is essential, along with a strong inclination towards continuous improvement processes and solutions. Previous experience in a dynamic work environment is preferred, with an added advantage for those who have worked in the Telco/Infrastructure sector and have experience managing external vendors and data centres.

Job Responsibilities:

• Manage circuit move, add, change and disconnection orders (MACDs) life cycle.
• Issue Letter of Authorization and Connecting Facility Assignment (LOA-CFA) and loading cross connects orders.
• Directly execute or manage local vendor technicians for circuits and cross connect delivery, provisioning and troubleshooting.
• Facilitate physical layer installation of network cabling according to cabling matrices, physical circuit troubleshooting and fault analysis.
• Provide ongoing support of production environment and coordinate with vendors, system owners, and other operations teams to resolve any issues.
• Responsible for coordinating and tracking requests/orders and providing weekly reports.
• Post documentation on each implementation.
• Participate in On-Call Rotation for Ad-Hoc troubleshooting between internal teams and external providers.
• Assist with other regional works during business hours for maintenance related works.

Data Accuracy

• Inventory Database Improvement Strategy in terms of maintaining Circuit and Spares Inventory database.
• Create plan for healthy amount of spares at each site/warehouse and trigger request for additional spares when it reaches certain threshold
• Raise Site and Vendor Remote Hands to perform site audits when needed.
• Update CDP/Internal documents when requested and perform ad-hoc tasks when required.

Vendor Support

• Initial POC for all Vendor Queries relating to interconnection, troubleshooting.
• Create Colocation Inbound/Outbound Shipments and track Deliveries when asked.
• Update internal documentation for all Internet Provider contact and circuit details.
• Schedule onsite technicians and provide site access requests for all ad-hoc/scheduled activities.
• Submit Vendor Remote Hands Requests to support physical works on site.
• Perform regular audits for all circuits, spares inventory.

Job Requirements:

• Diploma or Bachelor’s Degree in IT, or equivalent.
• Minimum 2 years’ experience data centre or corporate/enterprise IT infrastructure, operating in IT best practices (ITIL), and operating within equipment lifecycle processes.
• Experience executing detailed MOPs, technical instructions, following documentation.
• Knowledge of relevant technologies - fibre optics, network interface types: form factors and protocols.
• Strong troubleshooting skills technical, logistical, process, and others.
• Experience planning and coordinating with field operation technicians, engineers, contractors, and vendors with Telecom ISP and Colo Providers.
• Excellent oral and written communication. Ability to express ideas clearly and provide effective remote technical guidance and troubleshooting.
• Basic command-line proficiency in Linux/Unix and any switch OS CLI
• Able to work independently with minimum supervision.

Preferred qualifications:

• Experience coordinating/leading junior field operation technicians/engineers, contractors, and/or vendors in a telecommunication working environment.
• Experience collaborating across multiple levels and functions.
• Anticipate problems in planning and proactively limit project-impacting factors.
• Strong documentation skills for technical processes & procedures as well as accurately recording large amounts of detailed data.
• Have basic knowledge in ticketing system (JIRA) for tracking all requests.
• Relevant Certifications: Server+, Network+, A+, CDCTP, CDCPM, etc.

About Centific

Centific is a global digital technology services company with solutions across various industries. Led by a people-first, intelligence-driven approach, Centific enables experiences that help brands thrive in a sustainable and meaningful way, working to create long-term value and loyal customers for our clients – now and in the future. With clarity of vision, technological expertise, and operational excellence, Centific is the partner of choice for those who want to run smarter - and those who want to change the race. Our diverse team of over 3,800 people works to deliver on the promise of technology and human-centricity every day. Are you ready to start solving today’s industry-specific challenges with tomorrow’s cognitive technology? Lets talk.

Your Authentic Self at Centific

Centific is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Centific is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

What you’ll be doing

• Perform system analysis, design and testing according to the project goal and needs
• Gather requirements from users, design, implement, maintain application system and project management.
• Deploy, maintain and troubleshoot core business application including application servers, associated hardware, endpoints, and databases.
• Develop, analyse, prioritize, and organize requirement specifications, data mapping, diagrams, and flowcharts for developers and testers to follow.
• Translate highly technical specifications into clear non-technical requirements.

What you’ll need

• Degree or diploma in Computer Science, IT, or relevant field
• At least 6 years of web-based applications development experience with one or more of the following qualities:

1. .NET Platform: Windows, IIS Server, HIS Server, SQL Server
2. J2EE Platform: Apache HTTP Server, JBoss Application Server, Oracle Database
3. Pega CRM

• At least 3 years as a Project Leader, able to handle projects and contracts independently
• Technically competent in one or more of the following languages, tools and technologies:

1. Frontend/full-stack development experience using Microsoft Azure development platform such as .Net core, Logic Apps, App Services, Azure Data Factor, SQL database,
2. Others such as Angular, NodeJS, CSS, HTML, Javascript, etc
3. Micro-services and container technologies eg. Kubernetes, Restful API, OAUTH 2 and 2 Way SSL
4. Experience in building secure and resilient applications

• Experience in the following will be an added advantage:

1. UI/UX design
2. Adobe technologies eg. Adobe Experience Manager (Sites/Forms), Adobe Analytics, Adobe Target, Adobe Launch, Adobe Campaign, Adobe Audience Manager
3. Azure DevOps
4. GitHub

• Agile software development tools and standards eg. SCRUM
• Proven experiences in implementing, troubleshooting, performance tuning of web applications.

Benefits

• AL: 14 days
• ML: 14 days
• Medical card
• 1 month bonus upon completion of contract
• Renewable contract

Interested applicants: kindly submit your resume to [email protected]

Job Description

• Handle full set of accounts, ensuring compliance with current accounting practices.
• Oversee daily accounting and finance operations, including but not limited to:
• Purchasing and payables
• Cash receipts and receivables
• Intercompany balance and transaction reconciliation
• Bank reconciliation
• Maintenance of Fixed Asset Registry and other asset and liabilities schedules
• Perform group consolidation to streamline financial reporting.
• Monthly review of entities’ and group's receivables, ensuring conformity to IFRS 15 and IFRS 109.
• Monthly review of entities’ and group's leases, ensuring conformity to IFRS 116.
• Prepare, review, and analyze monthly management reports, variance analysis, and commentaries against budget, forecast, and prior periods.
• Ensure timely preparation of Financial Statements, management reporting, cash flow, budget, and audited financial statements by Entity and Group.
• Check and ensure all audit schedules, payment vouchers, invoices, and credit notes are in order.
• Liaise with auditors, tax agents, corporate secretary, and bankers for all financial accounting matters.
• Manage and coordinate with outsourced accountants including but not limited to Australia and Japan.
• Possess knowledge of trust structures in Australia and Japan, a significant plus.
• Handle any other adhoc requests by the Head of Finance.

Job Requirements:

• Minimum Degree in Accounting with at least 5 years of relevant working experience.
• Proficient in using finance systems and MS Excel.
• Strong leadership, communication, and interpersonal skills.
• Positive mindset and open to taking up new challenges.
• Project management skills.
• High analytical and problem-solving skills.
• Critical thinker with intellectual curiosity and strong professional judgment.
• Self-motivated individual with an initiative mindset.
• Able to work independently or as a team player.
• Applicants with CA, CPA, or ACCA qualifications are a plus.
• Applicants with international, real estate, or relevant audit background are preferable.

Job Descriptions:

• Use UX principles and approaches to solve problems for clients briefs
• Be able to create all visual outputs such as ATL key visuals, Digital Banners, Social media posts, UI design for web and mobile applications.
• Produce low to high fidelity wireframes, for usability testing before actual creative input and production.
• Be responsible for every visual outputs for internal and external needs
• Ensure the timely and successful delivery of all deliverables requires
• Always crave for new knowledge, and always keep up with latest digital and visual trends

Requirements :

• Diploma and above from any reputable polytechnic, university, preferred in fields of Visual Communication Design, or Advertising
• Minimum of 3-5 years experience in Design & Creative Industry or Digital Marketing Industry
• Proficiency in Adobe Creative Suite, Adobe XD, Figma
• Excellent communication skills with internal and external parties
• Excellent oral and written communication skills in English
• Be a team-player and possess a positive attitude towards learning
• Have strong work ethic and committed to building enduring, client focused relationships, goal oriented
• Possess keen eyes for details on visual communication and guidelines
• Possess strong creative conceptual ability for generation of key visuals for campaigns for property, FMCG, Fashion and automobile briefs
• Have a basic to middle level understanding of User Experience Design principles
• Ability to work agile and flourish in a fast-paced environment
• Excellent interpersonal, organizational, and problem-solving skills with the ability to multitask
• Must be able to take on constructive feedback criticism well.
• Must have an interest in learning and growing, and be able to demonstrate reliability, professional conduct, and a strong work ethic
• Strong sense of urgency and responsiveness

About our client: Our client is a leading energy retailer in the residential and commercial sectors.

Work Location: East

About the role:

• To assist in the drafting of customer agreements for the Group promptly.
• To conduct searches, collate and verify relevant documents from various parties, and ensure completeness of documentation before drafting agreements
• To maintain proper filing of contracts and safekeeping of original agreements at all times.
• To assist and support in providing contract-related information to various parties as and when requested.
• Preparation of documents to respective finance personnel for accounting purposes.
• Scanning and uploading the full contracts with all attachments onto ERP Systems
• Create of new customer code.
• To furnish a final reminder, initial and commence a legal proceeding as according to the Group protocol.
• To monitor and follow up on legal cases until the cases have closed or concluded.
• To liaise with lawyers on legal matters
• Arrange to meet up with customers together with Sales personnel to negotiate repayment plans
• To update respective Finance/Commercial/Credit Control personnel on the account status on legal-related matters.

About you:

• Diploma in any discipline with at least 2 years of working experience.
• An energetic individual who can work efficiently and independently
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced environment.
• Proficient in Microsoft Office applications.

*Please note that only shortlisted candidates will be contacted.

EA Name: Kingsforce Management Services Pte. Ltd.

EA License: 94C3545

EAP Name: Paola Jane Ofrasio Fajardo

EAP Reg. No: R1325507

Lung cancer is one of the most common cancers in Singapore. There are many unmet needs of patients coping with lung cancer. Lung Cancer Education and Advocacy for Patients (LEAP) was launched in 2019 with the aim to educate, support and empower our patients. As the patients’ voices and experiences are integral to advancing lung cancer care, LEAP has set up a patient advocate council to keep educational and research efforts patient-centric, improve patient journeys and provide holistic care.

As the council increasingly engages the local, regional and international stakeholders, a patient advocate council manager is vital to its success. LEAP is looking for an experienced, nimble and enthusiastic advocacy manager, who can enable the council’s growth and amplify the impact of its initiatives.

Responsibilities:

• Engage and collaborate with a core groups of patient advocates to address critical issues and seek solutions relating to lung cancer care
• Build and manage strategic relationships with various local and international patient advocacy organisations, medical associations, industry partners and government bodies
• Foster patient centric focus in lung cancer research, education and care by enabling opportunities for patient participation and collaboration

Requirements:

• Degree in healthcare, business, marketing, health economics or closely related discipline
• At least 3 years of experience in relevant healthcare, pharmaceutical or advocacy field
• Prior experience in engaging patient organisations, pharmaceutical industry or government bodies is highly desired
• Excellent interpersonal and communication skills - able to engage with all levels of stakeholders
• Possess good organizational skills and a strong interest in finding solutions and improving health outcomes for patients
• Proactive, self-motivated with a solution-oriented mindset
• Expert command of language both written and spoken
• Keen passion for advocacy

A glimpse of what you’ll do:

• Network Optimization and Performance:

1. Monitor network performance and proactively identify and resolve bottlenecks and issues.
2. Perform ongoing tuning and optimisation of network hardware and software components such as updates and upgrades.
3. Perform network operations activities such as installations of network equipment according to design specifications.
4. Align infrastructure operations with agreed service agreement standards.

• Troubleshooting and Problem Resolution:

1. Lead efforts to diagnose and resolve network incidents and outages.
2. Follow up with users to ensure problem has been resolved.
3. Recommend system modifications to reduce user problems.

• Technical Leadership:

1. Provide technical leadership and mentorship to junior network engineers.
2. Design and implement complex network solutions that align with business goals and industry best practices.
3. Plan and execute network expansion and upgrade projects.
4. Participate in network architect designs discussion.

What you’ll need:

• Bachelor's Degree in Computer Science, IT, or equivalent fields
• At least 5 years of experience in the network engineering with a strong background in network design.
• Expertise in routing and switching technologies (Cisco, Juniper, etc.).
• In-depth knowledge of security protocolsand best practices.
• Industry certifications such as CCNA, CCNP or CCIE are highly desirable.

Benefits

• AL: up to 21 days
• ML: 14 days
• Flexibenefit: $660 per year
• Bonuses: total package ranging from 14-15 months

Interested applicants: kindly submit your resume to [email protected]

The Manager (CTE-CTO) shall have sufficient professional experience to fulfill a specialist role in contributing to the development of the clinical trial program at NCCS. The Manager shall also assist the Senior Manager / Principal Clinical Research Coordinator (PCRC) to plan and manage the operations of the Clinical Trials Office (CTO) of the Division of Clinical Trials & Epidemiological Sciences (CTE).

The Manager has to ensure that clinical trials are performed in accordance with applicable guidelines such as the protocol, Good Clinical Practice (GCP) Guidelines, all applicable regulatory requirements and the Clinical Trials office’ Standard Operating Procedures.

Major Duties And Responsibilities (90%)

• Obtain sufficient information from study protocols and industry sponsors, obtain costings from relevant divisions/departments involved and assist in budget drafting for studies. Negotiate with the sponsors on the pricing and the type or number of patient assessments to be included in the budget.
• Assist Senior Manager / Principal Clinical Research Coordinator (PCRC) to create training plan for CTE-CTO. The Manager shall be involved in the training of staff and recommend staff for external courses. The Manager will monitor the progress and outcome of training to ensure competency, obtain feedback and ensure documentation of all training provided.
• Assist to ensure proper supervision of staff and operations of CTE-CTO. This includes monitoring of individual work progress and providing assistance whenever necessary, solving and giving advice on problems associated with procedures, communications, teamwork or working relations with other departments, time management, limited resources etc.
• Assist in ensuring that CTE-CTO has sufficient Standard Operating Procedures (SOPs) to guide its operations. The Manager shall write SOPs or supervise the drafting of SOPs for CTE-CTO.

Minor Duties And Responsibilities (10%)

• The Manager may be involved in drafting and reviewing of department P&Ps.
• Perform any other duties assigned by the supervisors or the Clinical Trials Office higher management staff

Requirements:

• A recognised degree, with at least 10 – 15 years of relevant healthcare or research setting.
• Possess breadth of knowledge and experience in relevant research regulations (HBRA, Health Products and Medicines Act) and Good Clinical Practice.
• Strong communication skills, good EQ, strong ability to be a good team player.
• Strong leadership and management skills.
• Meticulous and responsive with excellent communication and writing skills.

The Backup Delivery Specialist provides operational support and guidance to customers to support the management and use of DELL EMC Backup solutions. Responsible for performing a wide variety of daily storage or Backup management tasks as well as providing recommendations for effective and efficient storage system use. Capable of working with minimal supervision. Considered an expert in the implementation and use of DELL EMC Backup solutions. Knowledgeable of industry best practices in the implementation of complex backup environments. Demonstrates strong interpersonal skills with DELL EMC Sales, Services and external customers.

Join us to do the best work of your career and make a profound social impact as a Deployment specialist on our Services Team in Singapore.

You will:

• Provide proactive recommendations to the customer for improving their use of DELL EMC backup solutions to help maximize their satisfaction with DELL EMC. Actively contributes to the configuration, layout and performance tuning of DELL EMC products.

• Technical knowledge on various DELL EMC backup products and good understanding on IT Operations, ITIL Processes, Policies, and Compliance with exposure and familiarity on a Shared Services type of operations on both regional and global infrastructure.

• Participates in the design and operational execution of the customer's disaster recovery process as required. Performs necessary storage and backup infrastructure maintenance and necessary data migration, as required. Provides assistance to DELL EMC technical teams in the development of custom solutions and implementation preparation.

• Performs complex and/or extended-stay software implementations per the specifications in the Statement of Work, Scope document, Architecture Design Document or Project Manager direction.

• Successfully manages relations with Customers utilizing negotiation and influencing skills to acquire the internal and external resources necessary for optimal results. May occasionally be called upon to act as a backup to the Project Manager or to provide team technical leadership on specific implementations.

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• Minimum 5 Years’ Experience

• Knowledge in Backup and Recovery solutions is mandatory

• Knowledge in DELL EMC Backup and Recovery Solutions (e.g.: Data Domain, Avamar, Networker, IDPA, etc) is Advantageous

• Knowledge in VMWare/Virtualization and Dell Networking Solutions added Advantageous • Strong Technical Aptitude

• High level clearance by Singapore government.

Desired Skills:

• Represents DELL EMC in a professional manner to customers, DELL EMC Partners and other DELL EMC personnel at all times. May be required to support and train both customers and less experienced coworkers.

• DELL EMC Proven Professional Certification desired. Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Application closing date: 15-March-2024

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.

The Department of Pathology and Laboratory Medicine (Blood Bank) at KK Women’s and Children’s Hospital currently has a contract vacancy for a Medical Laboratory Technologist/ Scientist. You will be an enthusiastic member of the team providing scientific and technical input to the daily operations, issuing of blood/ blood products for transfusions, process improvement, management and development of the Blood Bank. The successful candidate will be appointed as either Medical Laboratory Scientist or Medical Laboratory Technologist, commensurate with qualifications and experience.

Essential basic requirements:

• A good degree (BSc or MSc) in Transfusion Science or Haematology or Biomedical Science.
• Ability and willingness to work shifts, including overnight, weekends and public holidays and on-call standbys.

Desirable requirements:

• Experience of working in a hospital-based Blood Bank or clinical Haematology Laboratory.
• Experience in quality assurance for the testing of clinical specimens.

Job Description

The successful candidate will join SIA Group's IT Infrastructure team and will be responsible for the following:
• Work closely with internal stakeholders and external vendors to efficiently manage and deliver EUC projects, ensuring successful implementation within defined timelines and budgets.
• Troubleshoot technical issues related to end-user computing, encompassing both hardware and software components. Proactively address any challenges that may arise, striving to minimize downtime and enhance user experience.
• Take ownership of administering, maintaining, and supporting key Microsoft technologies, including Active Directory, Azure AD, Intune, and O365. Ensure these services are operating optimally and securely.
• Lead a team of EUC field engineers, fostering a collaborative and supportive environment. Identify team skill development opportunities.
• Oversee the management and administration of end-user devices, such as laptops, smartphones, and tablets, ensuring they are up-to-date, secure, and compliant with organizational standards.
• Develop, update, and maintain comprehensive technical documentation, including user guides, process documentation, and training materials. This will facilitate efficient onboarding and support for end-users.
• Collaborate closely with other IT team members and various departments to ensure the seamless delivery of IT services. Promote effective communication and cooperation to achieve common goals.
• Stay abreast of emerging technologies and industry trends. Participate in evaluating and implementing new solutions that align with the organization's evolving needs and improve the overall IT infrastructure.
• Coordinate with vendors and third-party service providers to resolve issues promptly and ensure the efficient delivery of IT services. Maintain strong vendor relationships to leverage expertise and resources when necessary.
• Provide exceptional customer service and support to internal clients regarding EUC-related concerns. Act as a point of contact, responding promptly to inquiries and ensuring high levels of user satisfaction.
Note: You could be posted to any subsidiary in SIA Group.

Requirements

•A bachelor's degree in Information Technology, Computer Science, or a related field (preferred).
• A minimum of 3 years of experience in an EUC Engineer role or a similar IT support role.
• Advanced knowledge of Microsoft Active Directory, Azure, O365 and Intune.
• Strong troubleshooting and problem-solving skills.
• Excellent oral and written communication skills, with the ability to explain complex technical concepts to non-technical users.
• Exceptional customer service and interpersonal skills, with a focus on building relationships with internal clients.

• Attractive salary that commensurate with working experience
• Opportunities for career advancement within the company
• Safe working environment
• East
• Description: Basic Knowledge of Accounting.
• Preparing and issuing payments to creditors.
• Calculating time sheet for workers and coordinating salary payment.
• Preparing monthly schedules.
• Filing and organizing of document in accordance with ISO requirement.
• Carrying out ad-hoc projects and tasks as instructed by Director

We are looking for an experienced Software Developer, which knowledge in low code applications.

As an Low Code Developer, you are responsible for the development and maintenance of mobile and web based applications assigned and ensure that the applications are in working well, supporting both internal and external stakeholders in any errors or bugs in the applications.

Certified OutSystems (Traditional/ Reactive) are preferred.

Job responsibilities should cover the following but not limited to:

• Development, maintenance, support and troubleshoot reported systems errors and bugs and facilitate successful deployment and implementation of the applications.
• You will be assigned to develop functional components including screens, business logic and custom UI using the platform.
• Run test and documentation to ensure that applications are working in order
• Advise recommendations and corrections for applications across different teams
• You will be part of the agile project team responsible for delivering and maintaining applications
• Work as a team together with Product Owners and other stakeholders to understand user requirements
• To develop functional features while meeting the User Experience (UX) goals.
• You will participate in the definition and/or extend the data model of the applications enforcing proper referential integrity constraints
• You will be assigned to develop functional components including screens, business logic and custom UI using the platform

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Manage daily operation, roster planning of the team, monthly commission, and incentive submission.
• Identify opportunities and challenges of team members in achieving commercial and service targets by working closely with Clients Relations Centre Manager to provide training needs as required.
• Ensure efficient communication and escalation of cases across teams/departments/brands.
• Attend regular meetings to share CRC updates, operational feedback and conduct bi-monthly CRC performance review with stakeholders.
• Responsible for consolidating reports based on pre-determined KPI’s, analysis, highlighting all anomalies and insights, with an executive summary to Client Relations Centre Manager and stakeholders.
• Manage, coach and evaluate team members’ performance (in collaboration with CRC Manager / QA Executive / Trainer) by monitoring quality of calls, e-mails chats, and contacts records to uphold SLA target and client satisfaction.
• Foster team discipline, communication, and morale to strengthen teamwork within the team.
• Assist Clients Relations Centre Manager on other tasks and duties as and when necessary.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Diploma, Bachelor’s Degree, Professional Degree in Media related, or Marketing will be added advantage.
• Preferably with 2 years of team managing experience in luxury (retail) or hospitality experience is ideal for this position.
• Experience in spearheading client centricity with commercial and sales targets.
• Highly self-motivated, energetic, team player, proactive and sales driven with a positive attitude.
• Comfortable working with computers and multiple systems; MS Office, Salesforce, SAP and CRM are a plus.
• Flexibility with working in shifts, working on weekend and public holidays if required.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint.

We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Job Descriptions

• Greet and assist customers with orders.
• Operate cash registers, process transactions, and maintain a balanced cash drawer.
• Prepare food items following Fun Toast's recipes and safety standards.
• Coordinate with the kitchen for timely order preparation.
• Ensure cleanliness in the kitchen and dining areas.
• Multitask efficiently during peak hours.
• Collaborate with the team for smooth operations.
• Adhere to company policies and procedures.
• Upsell additional items to enhance customer experience.

Job Requirements

• Positive attitude and strong customer service skills.
• Ability to work in a fast-paced environment.
• Basic math skills for cashier duties.
• Excellent communication and interpersonal skills.

Working hours

• 6 Days Work Week , 7 hours a day excluding 1hr break
• 7am to 4pm or 11am to 8pm

Job Responsibilities:

• Handle calls and emails promptly by providing accurate and timely information, alternatives and solutions to customers on relevant products and services
• Respond to customers' queries and concerns with the aim of achieving first call resolution satisfactorily
• Depending on the projects assigned, candidates may be required to perform cross selling and upselling of products and services to existing customers and prospects

Requirements:

• Able to communicate fluently in English and at least one other language to attend to non-English speaking customers
• Prior experience in a call centre environment is preferred
• Candidates with prior customer service experience in other businesses and operations may be considered as well
• Possesses a customer service mind set and is able to empathise with customers and quickly grasp the issues they’re facing