About ByteDance
Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.
Why Join Us
Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At ByteDance, we create together and grow together. That's how we drive impact-for ourselves, our company, and the users we serve. Join us.
Team Introduction The Global Payment team of Bytedance provides payment solutions - including payment acquisitions, disbursements, transaction monitoring, payment method management, foreign exchange conversion, accounting, reconciliations, and so on to ensure that our users have a smooth and secure payment experience on ByteDance platforms including TikTok.
Responsibilities:
- Contribute to the design of fraud programs and projects in line with defined roadmap and risk appetite.
- Supervise analysts to perform fraud related investigations and provide subject matter expertise in various projects.
- Lead fraud investigations to identify suspicious trends and resolve escalated issues from cross functional teams taking into consideration risk versus customer impact
- Analyse cardholder disputed transactions as per card scheme regulation, and provide subject matter expertise in payments risk
- Implement on-going tracking and monitoring of the performance of decision systems and models and produce clear, understandable visualizations, dashboards and reports with support from the risk analytics team.
- Keep current on card scheme rules and regulation
- Support the risk team with various initiatives and ad hoc projects as required
- Work individually and with peers to help achieve the overall goals of the risk team
Minimum Qualifications:
- Strong SQL skills
- Experience in e-commerce payment risk control experience
- Results oriented and comfortable working in a fast-paced environment requiring prioritization and ownership
- Confident communicator with the ability to interact at all levels, including working closely with cross functional teams
- Aptitude to identify new ways to approach risk management and to think creatively
Preferred Qualifications:
- 5+ years of experience in fraud management and strategy. Strong knowledge of the Payment industry and Fraud rule writing is a must.
ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
