職責：

• • 識別並創造銷售機會，以滲透零件銷售和主要現有產品的新客戶
  • 為公司客戶提供服務並管理整個銷售週期
  • 跟進客戶詢問
  • 與客戶建立牢固且可持續的關係
  • 任何其他指派的臨時職責

要求：

• • 工程文憑（任何）
  • 歡迎應屆畢業生
  • 優先考慮至少1年工作經驗
  • 技術傾向，有半導體產業銷售經驗者優先
  • 雙語，具有良好的溝通能力（口頭和書面）
  • 良好的演講技巧
  • 出國旅行的意願

好處

• • 5天工作
  • 運輸索賠
  • 手機索賠
  • 醫療保險
  • 年假、醫療假、兒童照顧/家庭護理假

Responsibilities:

• Identify and create sales opportunity to penetrate new accounts for parts sales and main existing products
• Service corporate accounts and manage full sales cycles
• Follow up with customer enquiries
• Build strong and sustainable relationships with customer
• Any other ad hoc duties assigned

Requirements:

• Diploma in Engineering (any)
• Fresh grads are welcome
• Prefer at least 1 year working experience
• Technically incline with Sales Experience in Semiconductor Industry are preferred
• Bilingual with good communication skills (verbal & written)
• Good presentation skills
• Willingness to travel oversea

Benefits

• 5 days work
• Transport claim
• Handphone claim
• Medical insurance
• Annual, Medical, Childcare/Family care leave

Are you driven, ambitious, and ready to thrive in a dynamic sales environment?

At Masstron Pte Ltd, we provide One-Stop Total Communication Solutions for the Marine and Factory Automation industries. We are looking for a passionate Sales Executive to join our team, playing a key role in expanding our client base and driving business growth in these fast-paced sectors.

Why Join Us?

• Competitive Salary Package: Attractive base salary + high commission
• Career Growth Opportunities: Fast-track career progression into leadership roles for high performers
• Comprehensive Training: Ongoing product and sales training to ensure your success
• Industry-Specific Exposure: Work with cutting-edge communication solutions for marine and factory automation industries

Key Responsibilities:

• Identify and generate new business opportunities through cold-calling, networking, and referrals
• Build and maintain strong relationships with new and existing clients in the Marine and Factory Automation sectors
• Present and promote our Total Communication Solutions to potential clients
• Achieve sales targets and contribute to the overall growth of the company
• Prepare and deliver sales presentations and proposals tailored to industry-specific needs
• Collaborate with internal teams to ensure smooth delivery and customer satisfaction
• Maintain accurate records of sales activities and client interactions

Requirements:

• Diploma or Degree in Business, Marketing, or a related field
• 1-2 years of experience in B2B sales, preferably in Marine or Factory Automation sectors (fresh graduates with passion for sales are welcome to apply)
• Excellent communication and interpersonal skills
• Driven, self-motivated, and results-oriented
• Ability to work independently and as part of a team
• Willingness to travel for client meetings (if required)

What We Offer:

• Competitive salary with attractive commission structure
• Transportation and mobile allowance
• Fun and energetic work environment with team-building activities
• Medical benefits
• Professional development and training opportunities

Perks & Benefits

• Employee equity
• Personal leave
• Personal development opportunities

Are you driven, ambitious, and ready to thrive in a dynamic sales environment?

At Masstron Pte Ltd, we provide One-Stop Total Communication Solutions for the Marine and Factory Automation industries. We are looking for a passionate Sales Executive to join our team, playing a key role in expanding our client base and driving business growth in these fast-paced sectors.

Why Join Us?

• Competitive Salary Package: Attractive base salary + high commission
• Career Growth Opportunities: Fast-track career progression into leadership roles for high performers
• Comprehensive Training: Ongoing product and sales training to ensure your success
• Industry-Specific Exposure: Work with cutting-edge communication solutions for marine and factory automation industries

Key Responsibilities:

• Identify and generate new business opportunities through cold-calling, networking, and referrals
• Build and maintain strong relationships with new and existing clients in the Marine and Factory Automation sectors
• Present and promote our Total Communication Solutions to potential clients
• Achieve sales targets and contribute to the overall growth of the company
• Prepare and deliver sales presentations and proposals tailored to industry-specific needs
• Collaborate with internal teams to ensure smooth delivery and customer satisfaction
• Maintain accurate records of sales activities and client interactions

Requirements:

• Diploma or Degree in Business, Marketing, or a related field
• 1-2 years of experience in B2B sales, preferably in Marine or Factory Automation sectors (fresh graduates with passion for sales are welcome to apply)
• Excellent communication and interpersonal skills
• Driven, self-motivated, and results-oriented
• Ability to work independently and as part of a team
• Willingness to travel for client meetings (if required)

What We Offer:

• Competitive salary with attractive commission structure
• Transportation and mobile allowance
• Fun and energetic work environment with team-building activities
• Medical benefits
• Professional development and training opportunities

Perks & Benefits

• Employee equity
• Personal leave
• Personal development opportunities

Are you driven, ambitious, and ready to thrive in a dynamic sales environment?

At Masstron Pte Ltd, we provide One-Stop Total Communication Solutions for the Marine and Factory Automation industries. We are looking for a passionate Sales Executive to join our team, playing a key role in expanding our client base and driving business growth in these fast-paced sectors.

Why Join Us?

• Competitive Salary Package: Attractive base salary + high commission
• Career Growth Opportunities: Fast-track career progression into leadership roles for high performers
• Comprehensive Training: Ongoing product and sales training to ensure your success
• Industry-Specific Exposure: Work with cutting-edge communication solutions for marine and factory automation industries

Key Responsibilities:

• Identify and generate new business opportunities through cold-calling, networking, and referrals
• Build and maintain strong relationships with new and existing clients in the Marine and Factory Automation sectors
• Present and promote our Total Communication Solutions to potential clients
• Achieve sales targets and contribute to the overall growth of the company
• Prepare and deliver sales presentations and proposals tailored to industry-specific needs
• Collaborate with internal teams to ensure smooth delivery and customer satisfaction
• Maintain accurate records of sales activities and client interactions

Requirements:

• Diploma or Degree in Business, Marketing, or a related field
• 1-2 years of experience in B2B sales, preferably in Marine or Factory Automation sectors (fresh graduates with passion for sales are welcome to apply)
• Excellent communication and interpersonal skills
• Driven, self-motivated, and results-oriented
• Ability to work independently and as part of a team
• Willingness to travel for client meetings (if required)

What We Offer:

• Competitive salary with attractive commission structure
• Transportation and mobile allowance
• Fun and energetic work environment with team-building activities
• Medical benefits
• Professional development and training opportunities

Perks & Benefits

• Employee equity
• Personal leave
• Personal development opportunities

Are you driven, ambitious, and ready to thrive in a dynamic sales environment?

At Masstron Pte Ltd, we provide One-Stop Total Communication Solutions for the Marine and Factory Automation industries. We are looking for a passionate Sales Executive to join our team, playing a key role in expanding our client base and driving business growth in these fast-paced sectors.

Why Join Us?

• Competitive Salary Package: Attractive base salary + high commission
• Career Growth Opportunities: Fast-track career progression into leadership roles for high performers
• Comprehensive Training: Ongoing product and sales training to ensure your success
• Industry-Specific Exposure: Work with cutting-edge communication solutions for marine and factory automation industries

Key Responsibilities:

• Identify and generate new business opportunities through cold-calling, networking, and referrals
• Build and maintain strong relationships with new and existing clients in the Marine and Factory Automation sectors
• Present and promote our Total Communication Solutions to potential clients
• Achieve sales targets and contribute to the overall growth of the company
• Prepare and deliver sales presentations and proposals tailored to industry-specific needs
• Collaborate with internal teams to ensure smooth delivery and customer satisfaction
• Maintain accurate records of sales activities and client interactions

Requirements:

• Diploma or Degree in Business, Marketing, or a related field
• 1-2 years of experience in B2B sales, preferably in Marine or Factory Automation sectors (fresh graduates with passion for sales are welcome to apply)
• Excellent communication and interpersonal skills
• Driven, self-motivated, and results-oriented
• Ability to work independently and as part of a team
• Willingness to travel for client meetings (if required)

What We Offer:

• Competitive salary with attractive commission structure
• Transportation and mobile allowance
• Fun and energetic work environment with team-building activities
• Medical benefits
• Professional development and training opportunities

Perks & Benefits

• Employee equity
• Personal leave
• Personal development opportunities

Squarepoint is a global investment management firm that utilizes a diversified portfolio of systematic and quantitative strategies across financial markets that seeks to achieve high quality, uncorrelated returns for our clients. We have deep expertise in trading, technology and operations and attribute our success to rigorous scientific research. As a technology and data-driven firm, we design and build our own cutting-edge systems, from high performance trading platforms to large scale data analysis and compute farms. With offices around the globe, we emphasize true, global collaboration by aligning our investment, technology and operations teams functionally around the world. Building on our quantitative research platform and process-driven approach, Squarepoint also runs discretionary strategies to take advantage of opportunities which cannot be traded fully systematically.

We are looking to hire recent graduates to join our Discretionary Trading team. As a Junior Discretionary Trader, you will have the opportunity to work alongside our senior discretionary traders, who will provide on the desk training and mentorship. Your goal will be to help maintain target portfolio positions by assisting the senior traders with daily portfolio monitoring, maintenance, and hedging. As a collaborative organization, our discretionary traders work closely with quantitative researchers to leverage our world-class research platform to improve both discretionary and systematic strategies. You will leverage and develop a broad range of skills including fundamental and macro analysis, research, portfolio construction, risk management and execution. We currently run discretionary strategies in Equities, Commodities, Rates/FX, and Credit including Volatility trading across all asset classes. If you have an interest in trading and would like to learn how to manage your own risk overtime, we encourage you to apply.

Responsibilities:

• Collaborate with senior traders and quantitative researchers to structure and evaluate new trading opportunities
• Generate PnL tracking and attribution reports based on trade ideas
• Monitor and analyze portfolio performance to generate risk reports
• Hedge books and allocate hedges appropriately
• Execute large or complex trades which cannot be automated due to complexity or liquidity constraints

Qualifications:

• Recent, or soon to be graduate, with relevant course work, internship, or other applicable experience or knowledge
• Bachelor’s degree in a quantitative or related field such as Mathematics, Statistics, Econometrics, Engineering, Operations Research, Computer Science, Physics, Economics, Finance
• Strong communication skills with the ability to collaborate with teammates globally
• Strong sense of urgency with the ability to work well in a fast-paced environment
• Programming skills essential, with at least one major programming or scripting language, strong preference for Python.

Squarepoint is a global investment management firm that utilizes a diversified portfolio of systematic and quantitative strategies across financial markets that seeks to achieve high quality, uncorrelated returns for our clients. We have deep expertise in trading, technology and operations and attribute our success to rigorous scientific research. As a technology and data-driven firm, we design and build our own cutting-edge systems, from high performance trading platforms to large scale data analysis and compute farms. With offices around the globe, we emphasize true, global collaboration by aligning our investment, technology and operations teams functionally around the world. Building on our quantitative research platform and process-driven approach, Squarepoint also runs discretionary strategies to take advantage of opportunities which cannot be traded fully systematically.

We are looking to hire recent graduates to join our Discretionary Trading team. As a Junior Discretionary Trader, you will have the opportunity to work alongside our senior discretionary traders, who will provide on the desk training and mentorship. Your goal will be to help maintain target portfolio positions by assisting the senior traders with daily portfolio monitoring, maintenance, and hedging. As a collaborative organization, our discretionary traders work closely with quantitative researchers to leverage our world-class research platform to improve both discretionary and systematic strategies. You will leverage and develop a broad range of skills including fundamental and macro analysis, research, portfolio construction, risk management and execution. We currently run discretionary strategies in Equities, Commodities, Rates/FX, and Credit including Volatility trading across all asset classes. If you have an interest in trading and would like to learn how to manage your own risk overtime, we encourage you to apply.

Responsibilities:

• Collaborate with senior traders and quantitative researchers to structure and evaluate new trading opportunities
• Generate PnL tracking and attribution reports based on trade ideas
• Monitor and analyze portfolio performance to generate risk reports
• Hedge books and allocate hedges appropriately
• Execute large or complex trades which cannot be automated due to complexity or liquidity constraints

Qualifications:

• Recent, or soon to be graduate, with relevant course work, internship, or other applicable experience or knowledge
• Bachelor’s degree in a quantitative or related field such as Mathematics, Statistics, Econometrics, Engineering, Operations Research, Computer Science, Physics, Economics, Finance
• Strong communication skills with the ability to collaborate with teammates globally
• Strong sense of urgency with the ability to work well in a fast-paced environment
• Programming skills essential, with at least one major programming or scripting language, strong preference for Python.

Document Change Control Specialist

Duration: 18 months contract

Location: Changi Business Park (CBP)

Responsibilities:

• Administers document revision control to ensure appropriate security based on business need
• Assists with the assessment, and/or deployment of electronic document management systems
• Provide additional support to the organization as required including maintaining original documents, loading PDFs into the SharePoint, updating controlled lists
• You will be responsible for seamless, rapid and global implementation of material, BOMs, and product data supporting the business strategies and supply chain requirements via the Change Order process management
• Analyze, process, and track Change Orders and other design documentation submissions to minimize processing time between submission and implementation, optimizing department throughput
• Interface with all necessary individuals in supporting departments in order to accurately process changes and structure new products released to mass production or customers

Requirements:

• Min Diploma
• Responsive, flexible and able to succeed within an open collaborative peer environment.
• Direct experience in process documentation preferred
• You must be motivated to work in a data driven environment
• Knowledge of Agile or alike PLM tools preferred
• Proficient with MS Office.
• Ability to be organized, detailed-oriented, multitasked, prioritized, and meeting deadlines as needed
• Good communication and interpersonal skills.
• Able to work independently with minimum supervision and a positive work attitude.

We need a proactive individual who will become a member of our team that promotes sustainability to our clients by suggesting numerous creative methods and implementations to reduce their properties' carbon footprint.
Global and local businesses have established goals to attain net zero carbon emissions by 2040/ 2050, with a strong emphasis on Green Mark Certification, WELLS, and LEED. Our team will play a significant role in this endeavor.

Join our team and shape the future with us.

Roles & Responsibilities

• To conduct Green Mark consultancy services
• To coordinating Suppliers and Contractors in projects
• To manage and raise purchase requisition, purchase order, accruals, process and follow–up claims and invoices by service providers; Handling the billing and invoicing of projects
• To coordinate with HQ admin and finance departments for monthly invoicing and payment;
• To keep proper records for all monies collected and expenditure in relation to the management and maintenance of properties;
• To perform operation administrative duties and preparing operation reports to client; Handling Clients on the after-service work
• Attend to all complaints/feedback, incidents and crisis situations and Submit incident report
• Manage A&A and project works
• Co-ordinate, Attend meetings and/or inspections and follow-up with Authorities/Departments and service providers
• Supervise and ensure that all types of Routine and ad hoc repair works undertaken by the term contractors are carried out according to the Contract
• Recommend and seek approval from client for all repair/replacement works
• To maintain and upkeep documents, records and filing in proper document inventory;
• Prepare service contract, invitation of quotes and cost comparison.
• Ensure compliance of all statutory requirements.
• To support in all necessary licenses and certificates renewal from the relevant authorities; and
• Any other ad-hoc duties as assigned.

Requirements

• Bachelor degree in a related technical subject (e.g. Engineering, Sustainability, Energy, project facilities management, projects, Building, Facilities Management, Building Services)
• Familiar with Green Mark Certification is preferred
• 1 - 3 years of experience in delivering sustainability consulting projects, green building projects, or in a related role is preferred
• ACMV knowledge is preferred
• Excellent communication abilities, including report writing and visual and verbal presentation approaches, as well as the ability to read and comprehend reports and technical drawings.
• Interest in energy & sustainability.
• Interact with multiple groups, such as relevant government bodies (BCA, NEA, for example) or civic organizations and corporate personnel.
• Explore and introduce new market-available technology and products.
• Analytical in interpreting trends from data generated from an energy management system and highlighting anomalies in the data
• Flexible and efficient in problem-solving
• Excellent planning and organizing skills
• Meticulous and works well in a dynamic work environment
• Able to work independently within a team environment

"We regret that due to anticipated overwhelming response, only successfully shortlisted applicants will be contacted."

JOB SUMMARY

• The role holder will be accountable for business change and transformation of the Transaction Banking business and core business enablement initiatives. The successful candidate will be responsible for driving and executing TB Sales Enablement program. The goal of the program is to enhance Sales performance for TB Sales by working closely with other Sales Performance Management (SPM) functions, Regional Corporate Sales Heads & their Sales teams, Global functional Corporate Sales Heads (CTF, SSD, Trade Utilization and Global Content & Proposal Management) and partner Cash & Trade Product Managers, TB Finance, and TB COO teams as well as CIB Business Development team.
• In addition to the above, the role holder will be involved in delivery of key TB business change strategic initiatives and associated processes designs and improvements to meet business growth aspirations and risk reduction, whilst strengthening ways of working, execution, deliver outcomes, and ensure best in class capabilities are embedded into BAU.
• The role holder will bring a strategic mindset with focus on hands-on delivery and oversight over the outcomes and must be comfortable dealing with ambiguity and building strong stakeholder relationships and communication channels across TB. The role holder will work closely with Senior Executives, Business Heads, and cross-functional teams to ensure successful delivery of the programme and alignment with business objectives.

RESPONSIBILITIES

Sales Enablement Program

• Collaborate with internal stakeholders, external consultants and SPM team to design and execute the workstreams within the Sales enablement program.
• Deliver a standardized Sales methodology and processes, instil pipeline discipline, and increase revenue realization.
• Collaborate with TB Finance and agree on key metrics to measure success and to ensure successful implementation of sales enablement program

Strategy and Execution

• Support the TB business change agenda.
• Execute a business-aligned enablement change plan (including KPIs to ensure the initiatives are embedded and adopted).
• Drive excellence in business enablement, through identifying and delivering business success requirements. Monitor and report on the realisation of benefits from the enablement initiatives, supporting them in meeting objectives.
• Drive assigned workstreams by gathering and analysing information, formulating, and testing hypotheses, and developing recommendations.

Programme Management

• Govern business change projects, including ensuring requirements, timelines and detailed plans are produced and managed, tracking projects to ensure on-time delivery within scope and budget, with the flexibility and agility to change and adapt as you go.
• Ensure good programme governance through programme / project disciplines, oversight committees and correct documentation of programme plans, approaches, and documentation (as outlined in the Bank’s Programme Governance Policy and Project Management Standards).
• Produce clear documentation such as plans, briefings, timelines, processes, stakeholder comms, or meeting notes.
• Set a consistent methodology for measuring baselines and tracking/reporting benefits, tracking of transformation programmes at key milestone level (investments, costs, and benefits).
• Manage relationships with business and functional stakeholders on related projects.
• Support effective communication strategies.

Change Management

• Facilitate the delivery of business change programmes, ensuring appropriate programme structure, tracking, reporting and governance.
• Design and implement tools to support the TB business change and enablement agenda. Support TB in adopting the change, with all necessary training, resources, skills, and support in place.
• Work closely with business units across the organisation to ensure they are prepared for the change, addressing any concerns or resistance.
• Where specific subject matter expertise is required, bring together and facilitate the optimal outcome for TB and the Group and communicate it in a clear and compelling way to key stakeholders.
• Work closely with TB businesses impacted by relevant initiatives and changes to solve issues and spot opportunities as they arise.
• Ensure that all change management deliverables are completed on time and to the required standard.
• Develop and execute effective communication plans to inform and engage all relevant parties about the change. Prepare supporting documents and presentations.
• Establish mechanisms for gathering feedback on the change process, and make necessary adjustments based on this feedback.
• Ensure end-to-end delivery of business enablement initiatives and facilitate effective handovers to BAU.

Risk Management & Governance

• Ensure risks are appropriately managed with the Risk Appetite, supporting mitigation and resolution of risks and issues which may impair delivery, escalating unresolved risks/issues.
• Identify, escalate, and support in the resolution of issues that have the potential to hinder or delay the implementation TB initiatives.
• Support the resolution of any issues or conflicts arising within the book of work. Work with other key project teams in TB or the Group to ensure inter-dependencies are appropriately considered and managed.
• Manage audits and assurance reviews, both internal and external.​​​​​​​

Enterprise Agility & Business Efficiency

• Support the delivery of large-scale business enablement and change agenda, ensuring execution across the highest value items.
• Focus on streamlining and improving business efficiency (not limited to people, process, and technology) and touchpoints to support TB revenue production, utilizing lean six sigma methodology as appropriate.
• Collaborate with cross-functional teams and support in the identification of opportunities for improvement and develop solutions that address these needs.
• Embed a mindset across TB to measure success in simplifying processes and activities.
• Proactively propose improvements, enhancements, and simplifications across TB, obtaining buy-in to implement will be a plus.

​​​​​​​

People and Talent

• Champion and act as a role model of the Group’s values and culture.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.

Qualifications and Skills:

• Bachelor’s degree
• Track-record of driving demonstrable commercial change within current/ previous role or team

Our Ideal Candidate

• 5+ years of relevant work experience in a sales / origination, strategy, or analytical role, preferably in financial services sector
• Proactive and positive with the ability to make good / sound decisions and use independent judgement
• Project and Program Management skills to monitor specific projects and take ownership of issues / tasks
• Ability to create effective work relationships across functions & borders
• Interpersonal skills in networking, influencing and decision taking
• Good presentation, time management, negotiation and influencing skills
• Excellent written & oral communication skills
• Can work independently to strict timeframes
• Focused, organised and results-oriented
• Experience of working with senior stakeholders. Ability to influence senior staff and offshore shared services teams and drive change agenda
• Assertive, tenacious, and willing to challenge when required
• Knowledge of the Global regulatory environment and the ongoing developments
• Interpersonal skills in networking, influencing and decision taking

Role Specific Technical Competencies

• Effective governance
• Risk escalation and awareness
• Effective Quality
• Effective Training
• Effective Communication
• Business Markets ​​​​​​​
• Financial Analysis
• Risk Management
• Planning: tactical , strategic
• Managing Change
• Relationship management

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Responsibilities
Perform the business support analyst role for a strategic project of medium complexity and
scale.
· Work closely with IT project team and internal stakeholders to ensure timely & successful
system delivery.
· Document business direction, structure, business processes and requirements.
· Interact internally to determine involvement, requirements, analysis and interfaces with the
users.
· Assist in the collection and consolidation and analyze required information and data.
· Participate in the definition, testing, training, implementation, and support of processes and
systems.
· Identify areas of potential business risk and communicate these to the business.
· Validate and report production errors to IT for resolution. Work with IT to ensure timely and
successful resolution of production errors.
· Writing, modifying and implementing efficient codes.
· Compilation of monthly report and minutes of meeting.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.
We regret to inform that only shortlisted candidates will be notified.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

EVO Outsourcing Solutions Pte. Ltd
• RCB No. 202233837K
• Reg. <Gan Hui Xian>

General Description:

Bank of Singapore opens doors to new opportunities.
Start your career with Bank of Singapore as a Client Lifecycle Management (CLM) Business

Programme Manager

At Bank of Singapore, we are constantly on the lookout for exceptional individuals to join our team. We promote a culture of openness, teamwork, and fairness. Most importantly, we invest in our people through our programs that develop them on both professional and personal levels. Besides attractive remuneration packages, we offer non-financial benefits and opportunities to develop your potential within OCBC Group’s global network of subsidiaries and offices. If you have passion, drive, and the will to succeed, rise to the challenge today!

Platforms and Transformation (“P&T”) is the team responsible under BOS Global COO (“GCOO”) to build and manage strategic programme for Bank of Singapore. The team is responsible for strategic initiatives including the Client Lifecycle Management (CLM) Programme, Group Wealth Platform Programme. The team is also in charge of financial markets and client data as well as the Agile practice at BOS. x

Reporting to the Head of P&T Management Office, the CLM Business Programme Manager will oversee the end-to-end execution of Client Lifecycle Management programme. This programme will enhance the lifecycle of client engagement, ensuring compliance, enhancing the client experience, and driving operational efficiency. This role requires a strategic thinker with strong project management skills and a deep understanding of client lifecycle management processes.

Main Duties:

Role and Responsibilities

Programme Leadership:

• Implement the Target Operating Model of Client Lifecycle Management (CLM) and lead cross-functional teams to ensure the successful execution of CLM initiatives and system implementationEstablish and maintain key programme level artefacts to monitor delivery progress
• Coordinate the preparation of material for, and facilitate the CLM Programme Steering Committee
• Manage implementation planning – giving consideration to technical go live, data migration, business rollout and process transition

Project Management:

• Manage multiple initiatives and project phases simultaneously, ensuring they are delivered on time, within scope, and within budget
• Utilise project management methodologies to track progress, manage risks, and report on status

Stakeholder Engagement:

• Build and maintain strong relationships with internal and external stakeholders, including project sponsors, consultants, project managers and internal project teams
• Facilitate communication and collaboration between departments to achieve CLM objectives
• Collaborate with stakeholders to ensure impediments, risks, and dependencies are escalated and addressed in a timely manner

Performance Monitoring:

• Maintain key performance indicators (KPIs) to measure the effectiveness of CLM processes
• Analyse data and feedback to identify areas for improvement and implement changes accordingly

WORK EXPERIENCE, SKILLS, AND EDUCATION REQUIREMENTS

• Bachelor’s degree in business administration, Finance, or a related field. A master’s degree or relevant certification (e.g., PMP, Six Sigma) is a plus
• Minimum years of experience in programme or project management, preferably in Client Lifecycle Management or a related field
• At least 10 years of experience in a Programme Manager role
• Proven track record of managing complex projects and leading cross-functional teams.
• Excellent project management skills with proficiency in project management tools (e.g., MS Project, JIRA)
• Exceptional communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels
• Analytical mindset with strong problem-solving abilities
• Ability to work in a fast-paced environment and manage competing priorities

Job Description

· Build data pipelines (ETL) to enable scalable processing of large volumes of data in AWS environment (Informatica, Pentaho)

· Organise, build and maintain data stores (e.g., RedShift, RDS) of structured and unstructured data (e.g., text, customer transactional data, work-flow/ticket/log data)

· Co-evaluate business needs and objectives

· Identify opportunities for data acquisition

· Conduct data analysis, working independently or with data analysts, and report on results

· Analyze and organize raw data

· Interpret trends and patterns

· Prepare data for prescriptive and predictive modeling

· Combine raw information from different sources

· Explore ways to enhance data quality and reliability

· Work with stakeholders to identify and solve business needs related to advanced data processing



Job Requirements

· Minimally a Degree in Computer Science, IT, or similar field

· At least 1 year experience working with SQL or as a data engineer or in a similar role.

· Proven work experience with ETL tool such as Pentaho Data Integration (KETTLE), Informatica.

· Excellent SQL knowledge and with proven experience with Data Analysis, Data Profiling and Data Processing.

· Good knowledge of working with databases such as Oracle, PostgreSQL, RedShift.

· Experience working with Tableau or similar BI tools.

· Technical expertise with data models, data mining, and segmentation techniques

· Ability to integrate data /data streams from different sources

· Great numerical and analytical skills

· Detail-oriented, with excellent organizational skills and experience

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.
We regret to inform that only shortlisted candidates will be notified.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

EVO Outsourcing Solutions Pte. Ltd
• RCB No. 202233837K
• Reg. <Gan Hui Xian>

Work or Professional Experience:

Implementation and maintenance for the infrastructure of mission critical system.
At least 3 years’ experience in infrastructure system design, development and testing as the project basis in a large organization.
At least 1 year experiences of Financial domain in Singapore (required some common knowledge and understanding in Banking domain e.g. Access control, Change management process, Hardening)
Working experience in Japanese company
Functional or Technical Competencies

Strong experience and knowledge of implementation for following software are mandatory:Linux OS
Any Application Server software (e.g. WebLogic Server)
Strong experience and knowledge of Shell scripting.
Basic understanding of Networking(e.g. TCP/IP, Segument, Submnet)
Experience in conducting root-cause analysis and tracing to resolve issues.
Good to have experience and knowledge of Windows base Infrastructure/Middleware:
Oracle DB
HULFT
JP1AJS3 / IWA
Windows OS
SQL Server and SQL Server Reporting Service,
Active Directory

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.
We regret to inform that only shortlisted candidates will be notified.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

EVO Outsourcing Solutions Pte. Ltd
• RCB No. 202233837K
• Reg. <Gan Hui Xian>

Job Description:

• Global Polyolefin & PVC Plastics trading business.
• Match the suppliers and customers in the world.
• Development of new supply sources and customers.
• Planning a global plastic trading strategy.
• Manage the activity of the section, and develop and execute strategic plans to achieve sales targets.

Job Requirements:

• Handling Polymer Sales (PP, PE, PVC).
• Target Market: India Subcon, Africa, Middle East.
• Experience in Sales and Marketing. Polymer experience add merit.
• Basic knowledge in Shipping Logistics. Basic knowledge in Finance payment terms.
• Excellent knowledge in IT skills (Microsoft Word, Excel, Powerpoint).
• Strong interpersonal skills with demonstrated ability to build rapport and maintain a good relationship with Management, superiors, Subordinates and local/overseas counterparts.
• Challenging, open-minded, sensitive and able to work in a multicultural environment.

Exciting opportunity for a corp sec team lead to be groomed to take over a lean experienced corporate secretarial department. This is a fantastic role for someone with proven leadership experience and strong SGX-listed technical skills.

Responsibilities

You'll be working closely with the Board of Directors and Management team to handle SGX listing requirements and corporate governance regulatory work.

Apart from the day to day overseeing of corporate secretarial matters, you'd remain hands on when needed to execute the work itself.

Requirements

CSIS Qualified or in progress towards completion with at least 12 years corporate secretarial experience. Demonstrated working knowledge handling SGX-listed entities will be required.

Prior/current experience leading at least a lean team is advantageous.

Interest and referrals to [email protected]

Reg: R1544641 Lic: 16S8060

Job Descriptions

Maintaining and administering the computing environments including systems software, applications software, hardware, and configurations.
Performing disaster recovery operations and data backups/recover when required.
Protecting data, software, and hardware by coordinating, planning and implementing security measures in accordance to best practises
Troubleshooting, diagnosing and resolving hardware, software, and other system problems.
Coordinate replacement of faulty hardware components with vendors when required.
Maintaining, configuring, and monitoring virus protection software and email applications.
Monitoring system performance to determine if adjustments need to be made.
Conferring with users about solving existing system problems.
Operating master consoles to monitor the performance of various systems.
Configuring and testing the systems
Responding to inquiries from users, IT peers, vendors and to provide technical assistance and support
Create system architecture diagram and documentation for design and planning interfaces with various communication systems.
Ensure control and compliance for the systems and servers related are available to only authorize users which follows policies and SOPs closely
Attending audit meetings and ensure proper documentation of all work done
Work as team with users and within IT for problem resolution
Vendor management
Establish/maintains customer relationship with partners or internal users to ensure complete understanding of business processes to enable the delivery of viable Infrastructure solution.
Responsible for providing leadership, advice and to line management on Infra & security. Its role also includes identifying risk and to recommend and develop corrective plans as appropriate.
Coordinate with any contractor/partners for interfacing matters
Perform regular backup/recovery test and any other compliance test where to ensure business continuity based on SOP
Job Requirements:

4-5 years on Hyper-V/Wondows Server/Linux
Familiar with HCI (Nutanix) or blade technology
System security
Ability to create accurate system architecture diagram and documentation for design and planning interfaces with various communication systems.
Cloud experience (Azure/AWS/GCP) is a plus
Work with vendors
Knowledge of system best practices
Basic networking knowledge

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.
We regret to inform that only shortlisted candidates will be notified.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

EVO Outsourcing Solutions Pte. Ltd
• RCB No. 202233837K
• Reg. <Gan Hui Xian>

Members of Marina Bay Sands Butler Services Team offer contemporary ultra-luxurious butler service with a strong commitment to create unforgettable memories for our very important guests within the Marina Bay Sands.

The new hire will be expertly trained to carry out tasks to highest standards in a dynamic environment to become a one-stop service for the VIP guests within the Hotel. The new hire will learn how to anticipate guests’ needs, acquire an attention to detail, to personalize interactions and applying creativity to craft unforgettable experiences for our guests. The main duties of the Butler include but are not limited to preparing VIP suites and rooms for arrival, be available for in-stay and departure arrangements as well as execute tasks typically carried out by departments such as Front Office, Concierge, In-room Dining, Housekeeping and Customer Service.

Members of the Butler Services team perform their duties with utmost integrity and purpose to delight our VIP guests and create unforgettable memories in ultra-luxurious settings.

JOB SCOPE

1. Supervise Day to Day OperationsAssist to carry out all business operational activities including customer experience, legal and safety matters, adequate manpower coverage, sufficient supplies, functional equipment and first to know of all the up-to-date information for a seamless operation.
   Engage the Team Members to ensure their high competency and commitment to perform their specific job roles.
   Resolve issues pertaining to guest’s negative feedback and manages the complaint efficiently to maximize guest satisfaction.
   Collaborate closely with all internal team and relevant departments to ensure seamless guest experience.
   Assist in monitoring to ensure adherence to organizational operating procedures and service standards are met.
   Assist the execution of enhancement projects and new processes and follow-through with detailed evaluation.
   Supervise the manning to ensure that operation is covered with sufficient manning.
   Conduct regular audits and inspections with detailed report to relevant department.
   
2. Lead Service and Operational Excellence
3. Conduct service audit to ensure Service Quality Standards are met.
4. Innovate new ideas to enhance guest experience and revenue generation.
5. Manage guests experience consistently according to OneMBS purpose, vision, and mission.
6. Be directly involved in any service enhancement or review of service measurement index such as Net Promoter Score (NPS), this includes the action plan and follow through to improve the score.
7. Respond, resolve, and review guest comments, requests, and complaints in a timely and professional manner.
8. Supervise Operational Risk Adverseness
9. Supervise Marina Bay Sands Workplace Safety and Health Policy practices.
10. Ensure that all TMs are complying to all MBS policies and guidelines.
11. Report any work incidents; may include vandalism, fight, fire, abuse, accidents, etc.
12. Monitor activities in both front and back of the house; report any suspicious characters, items and/or activities to Security Department.
13. Supervise emergency situations.
14. Achieve Employee Engagement
15. Be the mentor to guide TM on their career and personal goals.
16. Establish learning and development plans and opportunities to enhance TM work performance.
17. Ensure that all TMs including self are well groomed as per company standard.
18. Hold regular meetings such as daily briefing to communicate departmental updates and review of operational standards.
19. Create a pleasant working environment that inspires the team and cultivate OneMBS culture.
20. Assist Documentation, Financial and report management
21. Attend scheduled departmental meetings as required.
22. Prepare scheduled reports as stipulated by management.
23. Manage cost control to keep departmental operating expenses within budget includes forecasting to better facilitate manpower and costing allocations.
24. Review systems and processes for workflow and productivity improvement.
25. Lead in supporting Sands Cares and Sustainability programmes.
26. Perform any other duties and responsibilities as and when assigned by Management.

JOB REQUIREMENTS

Education

• Minimum GCE O Level.
• Diploma or bachelor’s degree in hospitality management from a recognized institution is an advantage.

Required Experience

• Minimum 1 year experience in the same or similar capacity.
• Be ready to work on weekend, public holiday, and every shift, including night shift.

Competencies

• Proficient in the use of Property Management System.
• Capable to use Microsoft Office applications and presentation skills.
• Proven leadership skills and ability to operate independently.
• Having a good command of spoken and written English, and any additional language is an advantage.
• Pays attention to details and have strong customer service skills.
• Mature, meticulous, resourceful, organized, and able to work independently.
• A team player and takes initiative to assist other Team Members when required.
• Have impeccable follow-through; and “Can Do” attitude and mindset.
• Be ready to work every day and every shift.
• Good guest relation and problem-solving skills.
• Good planning and execution skills.

Are you a dedicated and passionate Physiotherapist looking to take your career to the next level? Join our dynamic team at Focus Movement, a well-established clinic with over 20 years of excellence in providing top-notch physiotherapy services. We are expanding and looking for enthusiastic professionals to be a part of our growing team!

Why Join Us?

• Extensive Experience: With two decades of experience, we have built a strong foundation and a loyal patient base.
• Comprehensive Training: Work alongside and learn from seasoned physiotherapists. We provide continuous training and professional development to keep you at the forefront of the industry.
• Innovative Approach: Our unique selling point is the integration of traditional physiotherapy methods with the rehabilitation and fitness benefits of Pilates reformer and equipment.
• Patient-Centered Care: We pride ourselves on delivering personalized and effective treatment plans, ensuring our patients receive the best care possible.
• Attractive Salary: We offer a competitive salary package to attract the best talent.
• Heavily subsidised training: We subsides all our staff that undergo the Polestar Pilates Course, a skill you can take with you for life! (Oh, and its internationally recognised)

Responsibilities:

• Assess and diagnose patients' physical conditions.
• Develop and implement individualized treatment plans.
• Utilize both traditional physiotherapy techniques and Pilates equipment for rehabilitation and fitness.
• Monitor patients' progress and adjust treatments as necessary.
• Educate patients on preventive care and lifestyle changes to improve their overall well-being.
• Collaborate with a team of experienced physiotherapists and other healthcare professionals.

Requirements:

• Bachelor's or Master's degree in Physiotherapy.
• AHPC Registered
• Experience or interest in Pilates reformer and equipment is a plus.
• Strong communication and interpersonal skills.
• Commitment to continuous learning and professional development.
• Must be willing to take a Pilates course

Join Our Team:

At Focus Movement, we are more than just a clinic; we are a community dedicated to improving our patients' lives through innovative and effective treatment. If you are a motivated physiotherapist looking to grow with us, we would love to hear from you!

Apply Now:

Send your resume and cover letter to [email protected] and become a part of our exciting journey!

Overview:

Abaxx Exchange seeks a highly motivated and detail-oriented Risk Management Master's Intern to join our dynamic team. This role offers the opportunity to gain valuable hands-on experience in the financial industry, specifically focused on identifying, analyzing, and mitigating financial risks associated with commodity trading activities.

Who We Are Looking For:

We are seeking a qualified candidate with a strong academic background (ideally pursuing a Master's degree in Finance, Risk Management, or a related field) or relevant work experience (1-2 years) in risk management. You should possess a strong analytical mind and a passion for delving into complex financial data.

Key Responsibilities:

· Assist in the identification, analysis and assessment of financial risks for various financial products and counterparties.

· Utilize SQL to manage and query databases for risk analysis.

· Support the development and maintenance of internal risk models (e.g. margin models, counterparty credit rating) and tools using programming languages (e.g., Python); and assist in making improvements thereto

· Collaborate with the risk team to prepare reports and presentations for management.

· Develop analytical reports and dashboard for key risk indicators

· Conduct research on industry trends and regulatory changes impacting financial risks of clearinghouses.

· Participate in team meetings and contribute to discussions on risk management strategies.

Requirements:

· Master's degree in Finance, Risk Management, or a related field or with relevant work experience (1-2 years) in risk management

· Proficiency in SQL for database management and querying.

· Proficiency in one or more programming languages (e.g., Python).

· Excellent analytical and problem-solving skills.

· Strong attention to detail and ability to work independently.

· Effective communication and teamwork skills.

· Able to commit working full-time for a minimum of 6 months

Preferred Qualifications:

· Previous internship or project experience in counterparty risk or financial analysis.

· Familiarity with data visualization tools.

· Experience with version control systems (e.g., Git).

· Interest in regulatory frameworks related to financial risks of a central counterparty.

What We Offer:

· Hands-on experience in a dynamic and supportive work environment.

· Mentorship and guidance from experienced professionals in the field.

· Potential for future career opportunities within the company.

How to Apply:

· Interested candidates should submit their resume, availability and relevant qualifications to [email protected].

Responsibilities:

The design, development and implementation of applications related changes to agreed timeframes and standards.
Responsible for peer code reviews to ensure the quality of the code deployed in the NEMS systems.
Working closely with the Applications team and internal business users to ensure changes are developed in a way that that provides maximum benefit to the company, in a cost-effective, secured and operationally “risk-free” manner.
Providing assessments on the impact and risk of potential changes to the systems and the business as a whole.
Creation of concise detailed system specifications for changes that solve business needs and implementing changes to these agreed specifications.
Following strict change control and version control processes to ensure quality changes are implemented in an auditable manner.
Be outspoken in providing “best practise” recommendations.
Proactively suggest ways to reduce operational overhead by “streamlining” manual tasks into automated procedures.
Providing application support to the Operations team whenever necessary.
Requirements:

Degree (IT) or Equivalent Formal Training.
Strong applications development experience with at least 8 years of development work experience with the following tools and technologies:J2EE, Java, PrimeFaces, JSP, Servlets, JMS, Angular, SpringBoot, PL/SQL, java Microservice, REST API, XML, XSL, EJB, Struts, Hibernate, J2EE Design Patterns, Java Security, Oracle DB19C, Oracle Weblogic / DB11g and 12C, JBoss EAP 7.0 Eclipse, Container based architecture
Experience on Applications security throughout the development lifecycle and ability to enhance applications to meet the security best practices.
Highly motivated to provide complete solutions to customers. Being able to talk to users and understand their requirements is essential.
The ability to manage oneself during projects from start to finish, throughout the whole development lifecycle.
Experience with software configuration management principles and systems.
Experience with test methodologies and tools.
Experience with implementing medium to large scale projects. (i.e. project that span across at least 6 calendar months with at least 2 full developers and above)

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.
We regret to inform that only shortlisted candidates will be notified.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

EVO Outsourcing Solutions Pte. Ltd
• RCB No. 202233837K
• Reg. <Gan Hui Xian>

Job Description & Requirements
• Apply technical knowledge, hands-on and customer insights to operate and administrate a cloud infrastructure
• Ensure all configuration conforms to high levels of performance, security, scalability, maintainability, and appropriate reusability and reliability upon deployment, aligning to design documentation specifications
• Ability to codify or implement/deploy configurations with the principles of automation by default in new projects with proper documentations will be advantageous
• Ability to codify or maintain cloud systems in an automated fashion using tools like Ansible, CloudFormation, Terraform etc with proper documentation will be advantageous
• Participate in Cloud Migrations for VMs using tools like CloudEndure, Azure Migrate with more than 20 VMs migration or Databases would be preferred
• Collaborate with team members to engage clients in operational meetings, discussions, process betterment and contribute to optimisations for the client’s environment
• Maintain technical skills, certifications and knowledge of market trends and competitive insights; collaborate and share with the technical community specifically in the cloud space
• Ability to resolve issues with proper resolution/documentation technically and SLAs is required for this role

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.
We regret to inform that only shortlisted candidates will be notified.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

EVO Outsourcing Solutions Pte. Ltd
• RCB No. 202233837K
• Reg. <Gan Hui Xian>

JOB SCOPE

Overview

To ensure specific rooms are ready and inspected for on day’s VIP and groups’ arrival by stipulated time and investigates complaints regarding housekeeping service and equipment and taking corrective action for service recovery.

Job Responsibilities

• Assign Team Members with duties and inspect work for conformance to prescribe standards of cleanliness.
• Supervise, train, support and monitor Team Members.
• Conduct on the job and in-service trainings and explain policies, work procedures and to demonstrate use and maintenance of equipment.
• Evaluate records to forecast department’s manpower requirements.
• Advise manager and front office Team Members on rooms’ status.
• Screen job applicants, hire new employees and recommend promotions, transfers, and dismissals.
• Coach and counsel Team Members on work performance.
• Ensure clear and effective communication between housekeeping and other departments.
• Report all work orders to facilities for rectifications.
• Approach all encounters with guests and Team Members in a friendly, service-oriented manner.
• Comply at all times with the hotel standards and regulations to encourage safe and efficient hotel operations.

JOB REQUIREMENTS

• Minimum Diploma in education.
• Minimum 1 year experience in housekeeping.
• Ability to communicate verbally and written effectively; convey information to team members and liaise with stakeholders on their needs and requirements.
• Strong leadership skills to teach and manage Team Members.
• Ability to work both independently and in a Team.
• Ability to obtain and supervise the use of equipment and materials needed.

The Service Delivery Manager is responsible for managing all aspects of day-to-day Service Delivery Support. • The Service Delivery Manager will work closely with all operational areas of their assigned accounts/business • units, in particular with all Lines of Service. • Ensure Incident Management processes are followed effectively (ie SRT’s escalation and notification). • Process management and co-ordination for PIR’s and RCA’s for incidents affecting their respective customers, in conjunction with the Problem Management, ensuring the appropriate Business implement actions to prevent reoccurrences of the same issue. • Monitor and Manage Service delivery and Service Level Agreements ensuring that obligations are issues escalated and prioritized. • Coordinating Change Management activities as required. • Identify, implement and drive service improvements to increase customer satisfaction. • Forecast resource demand to ensure can plan and effectively deliver end-to-end services with minimum resource requirement. Interpret and plan projects and workload forecasts on an ongoing basis. • Service Delivery Manager is accountable for account service problems and prioritization of work requests for their monitoring specific customers. • Work with Business to integrate new, enhanced and existing service offerings for the account. • Take a positive leadership role in both and customer businesses by demonstrating core values. • The Service Delivery Manager may supply input to the customer Annual Technology Plan. • Assist with providing the customer IS team and LOS with relevant reporting and trend analysis statistics to pro-actively support and improve the customer business. • Work with Tower to analyse the client requirements and provide technical inputs (Server, Network and Database) for better Service delivery. • Understand Technical setup of the Client and provide technical inputs to manage existing with continuous improvement/enhancement required. • Work with Internal teams for delivering the services beyond BAU with additional revenue generated