• Install, maintain, and repair a variety of products, ranging from cabinets to insulation to tile to drywall
• Perform work in accordance with safety best practices
• Maintain tools and equipment in safe operating condition
• Conduct building inspections and identify needed repairs
• Document repairs and maintain thorough records
• Cut, shape, and alter materials as needed
• Build doors, cabinets, and windows
• Measure and mark materials for alterations

Job Purpose and Key Accountabilities:

As a Management Trainee, your main goal will be to learn and master various aspects of the company's operations, including but not limited to operations management, human resources management, team leadership, decision-making, and problem-solving. Through this training program, you will acquire the necessary skills and knowledge to prepare for future senior management positions.

Key Accountabilities:

1. Continuously learn and understand the specific business operations and management strategies of the company.
2. Participate in and lead team projects, enhancing teamwork and leadership.
3. Effectively manage and execute projects in a multitasking and high-pressure environment, with a results-oriented approach.
4. Solve problems encountered in work, formulate and implement solutions, emphasizing replicable processes.
5. Embrace change, continuously improve your skills and knowledge, and break through your own capability boundaries.

Main Duties and Responsibilities:

• Participate in the company's daily operations and management activities, learning the company's business processes and strategies.
• Assume a leadership role in projects, effectively distribute tasks and manage progress, ensuring smooth completion of projects.
• Think independently when encountering problems, propose and implement solutions, and conduct a review after problem resolution.
• Accept feedback from superiors and colleagues, continuously improve your skills and knowledge, and maintain positive energy with an open mindset to change.
• Enhance your professional knowledge and skills by participating in the company's training and learning activities and continuously learning.

Job Specification:

• Education: Bachelor's or master's degree in business management, education, psychology, or other related fields.
• Skills: Leadership and teamwork abilities, problem-solving and decision-making capabilities, project management skills.
• Personal Characteristics: High self-drive, leadership, adaptability, resilience.
• Career Goals: Passionate about education and training, looking forward to long-term development in the company, willing to take up a management position after completing the training.
• Others: Deep understanding of the education and training market in Singapore, familiar with basic information technology and software applications.

Working Hours (43 hours per work week):

Mon : off

Tuesday - Friday : 1.30pm - 7.30pm

Saturday and Sunday: 9.00am - 7.30pm

Job Specifications:

• Assist in tendering process
• Liaise with main-con, supplier & other parties involved in the project
• Prepare award of contract, bills of quantities and other contract related documents

Educational Qualifications:

• Degree / Diploma in Quantity Surveying or Equivalent

Job Requirements:

• Fresh Graduates Welcome
• Working hours: 0830 - 1730 (Mon - Fri) / 0830 - 1230 (Sat)

Job Responsibilities:

-Manage the front office at the Management Office and oversee its realization

-Assist Occupants in the booking of facilities and to monitor these bookings including providing reports

-Record receivables and undertake banking services for receivables and when directed to take action against arrears receivables

-Manage the process of invoices/bills received by the Management Corporation

Job Requirements:

-Candidate must possess at least a Higher secondary/Pre-U/A level/College, any field.

At least 1 year(s) of working experience in the related field is required.

-Good customer skills with self-drive

-Able to speak and read Chinese in order to communicate in Chinese language to handle customers queries and request.

-Preferably Junior Executives specializing in Clerical/Administrative Support or equivalent.

MULTIPLE LOCATIONS AVAILABLE

JOB RESPONSIBILITIES

-Be responsible for the day-to-day operations of the site.

-Plan, execute and supervise all the facilities' management and operational activities

-Conduct meetings, project co-ordination in residential/Commercial strata development

-Invite quotations, conduct evaluation for all services, provide recommendation reports and organise and coordinate Corrective Program for repairs and maintenance of the common properties

-Administer contracts renewals and issue of contracts

JOB REQUIREMENT

-Candidate with self drive possess Professional Certificate/ Diploma or degree in Estate Management or related disciplines.

-Previous experience in managing condominiums, industrial or commercial buildings.

-Good interpersonal, communication and leadership skills

-Knowledge of Management Corporation Strata Title (MCST) and Building Maintenance & Strata Management (BMSM) Act

MULTIPLE LOCATIONS AVAILABLE

Job Responsibilities:

· This role will require you to support GL, AP and AR activities, and to be part of the monthly closing process and other recurring accounting activities for the entity.

· Ensure timely, accurate month-end closing and financial reporting to Management.

· Responsible for preparation and closing of monthly and annual financial statements.

· Coordinate and liaise with internal parties to support intercompany activities.

· Coordinate and liaise with external parties like external auditors, tax agents, corporate secretarial agents, local tax and government authorities where required.

· Support and ensure compliance with all finance filing requirements, tax filing requirement (GST/WHT/CIT/…), audits, procedures, and forms both statutory and internal.

Requirement

· Bachelor’s degree in one of: business, finance, accountancy or similar field. CA, ACCA, CPA or CMA Certification is preferred.

· 2 - 3 years of experience working in audit, accounting/finance-related or similar field.

· Advance understanding and knowledge of Accounting in Construction Industry

· Highly flexible, creative problem solver, with a strong ability to multi-task.

· High tolerance for ambiguity, changing work priorities and deadlines, and a willingness to take on responsibilities and to prioritize own work on multiple projects.

· Strong analytical and problem-solving skills, with the ability to analyse complex data, identify trends, and communicate insights effectively.

Job Description:

• Responsible for daily finance operations and liaising with suppliers as and when needed.
• Manage full set of accounts for company, including bank reconciliation.
• Perform month-end closing and prepare journal entries, ensuring data accuracy.
• Maintain and reconcile general ledger accounts, accounting and audit schedules.
• Assist with preparation of financial statement for the company
• Assist with attending to external auditors and tax advisors.
• Support quarterly GST returns to ensure statutory compliance.
• Support tax filing and calculation.
• Any other duties assigned by superior.

Requirements:

• At least Diploma / Degree holder in Finance / Accounting or relevant experience in accounting.
• Able to work independently, a team player and ability to work under pressure and meet deadlines.
• Detailed and meticulous.

Key Information:

• Monthly salary: $2,650 to $3,300*
• Shift Pattern: 3 days on, 1 day off; 4 days on, 1 day off (permanent day or night shift)
• Location: Island wide (easily accessible by MRT)
• Shift Timing: 8 a.m. to 8 p.m.

Job Responsibilities:

• Manage static and access control points
• Screen personnel and vehicles entering/exiting
• Patrol and safeguard personnel and property
• Issue visitor/contractor passes in exchange for ID
• Respond to alarm activations
• Monitor CCTV
• Handle incidents (e.g., unattended bags)
• Maintain incident records

Send your Cv to [email protected]

• Delegating responsibilities and supervising business operations
• Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities.
• Resolving conflicts or complaints from customers and employees.
• Monitoring store activity and ensuring it is properly provisioned and staffed.
• Analyzing information and processes and developing more effective or efficient processes and strategies.
• Establishing and achieving business and profit objectives.
• Maintaining a clean, tidy business, ensuring that signage and displays are attractive.
• Generating reports and presenting information to upper-level managers or other parties.
• Ensuring staff members follow company policies and procedures.
• Other duties to ensure the overall health and success of the business.

Key Responsibilities:

• Liaise with Solutions team to understand systems design
• Perform installation, configuration and maintenance of network devices and AD server / management server on-site
• Assist Project Managers and Engineers to prepare systems related diagram for the project implementation
• Ensure systems design conforms to contract and technical requirements
• Engage with back line support and/or with vendor’s support to diagnose and rectify technical problems to effectively resolve project implementation issues
• Attend to preventive and corrective maintenance to backend system

Competence (Knowledge, Skills and Abilities):

• Skills in relating to and servicing the customers with a win-win mind set
• Skills in troubleshooting technical problems related to servers, routers, switches, and IoT devices.
• Good knowledge of the security and surveillance solutions landscape and industry trends
• Knowledge on Microsoft Clustering, Active Directory, Agent VI, Milestone, VMware and IT Security is required
• Knowledge of CentOS, Ubuntu, VMware (ESXi), Firewall, Networking, and Windows Server OS
• Proficient in Active Directory, Certificate Services, Virtualization technology, and cyber security is required
• Skills in planning and scheduling
• Professional Certificate in MCSE and CISSP would be an advantage

Requirements:

• Minimum Degree in Computer Engineering or related discipline
• At least 3 years’ experience in a similar capacity
• Experience in installation on Server / Client configuration, Network Storage and IT Network

We welcome applications from hardworking and self-motivated individuals and a keen interest in intellectually demanding work for the following:

• Coordinate and Administration of e-commerce platform (Online Shop, Qoo10, Shopee, Lazada etc.)
• Handle the processing of all orders with accuracy and timeliness.
• Plan, create and Manage all E-commerce Promotion activities.
• Work with warehouse operations to ensure timely shipments and inventory management.
• Ensure the fulfilment of customers' orders via store pick or delivery service.
• Engaged with customers to effectively build rapport and lasting relationships.
• Collaborating with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently.
• Proactively acts to understand customer needs and identify solutions to non-standard tasks/queries
• Answering incoming calls and dealing with email enquiries.
• Monitor and Prepare Operation reports and Reconciliation.
• Manage Social media marketing.

Requirement:

• Min. Diploma in any discipline
• Min 2 years experience in e-commerce marketplace, website administration, and sales
• Understanding of Search Engine Marketing (SEM) and Search Engine Optimization (SEO) processes will be an advantage
• Good administrative, organizational, and problem-solving skills.
• Ability to multitask, work in a fast-paced environment, and meet deadlines.
• Hard working, positive mindset, innovative, cheerful, good attitude
• Can work independently
• Email full resume and expected salary

POSITION SUMMARY

• Plan and manage all marketing, advertising, publicity, and promotional events for the assigned brand(s) according to set guidelines

• Manage Public Relations, event, creative and production agencies

• Support the store Business Goals

• Support the CRM and increase existing base of VIP customers

KEY AREAS OF RESPONSIBILITIES

• Organize and oversee advertising / communication campaigns and promotional events

• Conduct market research and analysis to evaluate trends, brand awareness and competition ventures

• Translate copy for marketing distributions (social media posts, EDMs, press releases etc)

• Maintain relationships with media vendors and publishers to ensure collaboration in promotional activities

• Monitor progress of campaigns using various metrics and submit reports of performance

• Collaborate with managers in preparing budgets and monitoring expenses

• Make periodical store visits to better understand the business marketing needs

• Build effective working relations with Brand Manager and store teams

• Monthly engagement with Store Manager at store level

REQUIREMENTS

• Minimum a Diploma / Degree in Marketing

• Minimum 2-3 years & above of solid working experience in marketing planning, promotional programs development and execution, with excellent commercial insight and good analytical skill

• Good working knowledge of Ecommerce, digital media, media strategy, marketing, or retail marketing

• Agency experience preferred

JOB SCOPES

-Manage and supervise staff of assigned properties

-Be responsible for the day-to-day operations of all the sites

-Plan, execute and supervise all the facilities' management and operational activities

-Conduct meetings, project co-ordination in residential/Commercial strata development

- Lead a team of technical officers or technicians in troubleshooting, preventive management and breakdown maintenance

JOB REQUIREMENT

-Candidate with self drive possess Professional Certificate/ Diploma or degree in Estate Management or related disciplines.

-Previous experience in managing condominiums, industrial or commercial buildings.

-Good interpersonal, communication and leadership skills

-Knowledge of Management Corporation Strata Title (MCST) and Building Maintenance & Strata Management (BMSM) Act

MULTIPLE LOCATIONS AVAILABLE

· Understanding curriculum standards and Principles of Physics/Chemistry/Biology.

· Creating stimulating lesson plans to foster maximum student’s engagement in Physics/Chemistry/Biology

· Strategizing lessons to create student’s interest in Physics/Chemistry/Biology with analogies from daily life situations and examples.

· Adjusting teaching practices to support differentiated learning.

· Supervising lab sessions, guiding students on Individual assessments, delivering practical demonstrations.

· Developing experimental and investigative scientific skills including the use of current technologies

· Creating real world connections via transdisciplinary and cross- curricular approach to bring out the nature of science

· Appreciating scientific study and creativity within a global context through stimulating and challenging opportunities

· Guiding students to be critically aware, as global citizens, of the ethical implications of using science and technology

· Developing an understanding of the relationships between scientific disciplines and their influence on other areas of knowledge.

· Creating a critical awareness of the need for, and the value of, effective collaboration and communication during scientific activities

· Developing an ability to analyse, evaluate and synthesize scientific information

· Taking part in the process of mentoring and supervising of the Extended Essay component of the IB for Physics/Chemistry/Biology and world studies.

· Willing to teach Physics/Chemistry/Biology across the age and ability ranges from Cambridge Lower Secondary (Grades 6 - 8) through to IGCSE (Grades 9 & 10), to the IB Diploma Programme (Grades 11 & 12) and CBSE (6-12)

· Identifying and teaching study skills that will develop students' ability to work both independently and collaboratively.

· Planning activities and worksheets aligned to foster approaches to learning.

Job Requirements -

· Graduate & Bachelor in Education (Specialisation in Subject for Middle teacher & senior teacher)

· Preferred Masters in the desired Subject with International Teaching Qualification / Certificate that qualifies for accreditation according to IB educational system OR Cambridge Curriculum.

· Computer literacy, is required to work on software.

· Fluent English Level: reading, writing, speaking; a professional command of the English language.

· Strong technology application skills.

· Ability to support Blended cum Hybrid Learning.

· Competent in applying the principles of Digital Pedagogy.

Responsibilities:

• Perform a variety of Chemistry testing and ensure that all incoming samples are tested and completed on time using the appropriate sampling procedures, test methods and other good laboratory practices along with the proper reporting and maintenance of records
• Maintain a proper understanding of Chemistry techniques and test methods
• Operate, maintain and trouble-shoot laboratory equipment
• To actively engage the supervisor/team leader of all “out-of-spec” results, analytical issues or any other problems encountered
• To uphold the scientific integrity and professional reputation of both themselves and that of the laboratory and exercise professional judgement and seek advice from the senior staff in difficult issues
• To ensure all quality control procedures are in place along with identifying and reporting any quality issues
• To ensure that all laboratory corrective actions are carried out and completed in time with root causes identified and to follow the appropriate preventative measures implemented by the supervisor or team leader
• To report all customer complaints/concerns to the team leader or the laboratory manager followed by the appropriate course of action as instructed
• Participate and contribute to health and safety continuous improvement initiatives. Report all incidents, including near misses, whether or not these incidents involve actual consequences, ensure safe work practices are followed, and proactively promote safe behaviour and injury prevention. Participate in training and working safely including the proper use of safety equipment. Ensure safety at work is top priority

Requirements:

• Possess minimum Diploma in Chemistry or related discipline
• Minimum 2 years of relevant working experience in food testing laboratories
• Good chemistry knowledge, good instrument skills, e.g. HPLC, GC
• Possess work experience in similar or within an accreditation/ certification industry will be an advantage

Only shortlisted candidates will be notified.

Job Description & Requirements

The incumbent will be responsible for FF&E in all design phases , from design process to project concept , branding , sourcing products, preparing sample boards and producing specification and schedules including to obtain material unit cost reference information.

The incumbent also worked closely with partner and team to ensure designs are in accordance to contractual and Client’s agreement.

The incumbent is responsible to check shop drawings and samples including manufactured items together with team and leading team together with partner

This incumbent is also responsible to ensure budget are meet and FF&E items are sourced up to Client’s expectation.

The incumbent shall assist in overseeing the FF&E designers.

Job Description

· Working closely with design team in concept and design development.

· Responsible to select and prepare FF&E presentation of materials and finishes.

· Coordinating with design team in developing furniture layout, perspectives and 2D/3D renderings.

· Working closely with Design teams to ensure designs are in accordance to contractual and client’s agreement.

· Working closely and assist in co-ordination with consultants and clients when the need arises.

· Ensuring that project assignmenst are completed within the given deadline.

· Preparing full sets of FF&E specifications and documentations for tender & construction drawings.

· Reviewing of shop drawings from suppliers and contractors.

· Attending site meetings and site/factory inspection to review materials and furniture.

· Flexibility in handling multiple projects.

· Assisting in overseeing the work & performance of FF&E designers.

· Able to coordinate, delegate, give feedback, and mentor subordinates regarding their work

Work Experience & Qualifications

· Must possess relevant Degree in Textiles or Interior Design or equivalent.

· Minimum 15 years of relevant experience in FF&E especially in hospitality industry.

· Professional knowledge of AutoCAD and MS Office. Knowledge of Adobe Photoshop, 3D Max and sketch up will

be a plus.

· PC versatility essential.

· Good understanding of design (composition, planning, materials, details, furniture, and fixtures).

· Good knowledge of drawing preparation and CAD standard, strong organizational skill and attentive to detail.

· Able to interpret specifications and layouts.

· Excellent interpersonal and problem-solving skills.

· Must be meticulous, a good team player and able to work under pressure to meet tight deadlines and perform

in a fast-pace environment.

· Highly motivated, strong communication, interpersonal, observation skills and team player.

· Creativity and artistic flair.

· Passionate and aware of global design trends and FF&E supplies.

· Responsible and able to work independently with minimum supervision.

· Good communication, interpersonal, observation skills.

· Handled and experienced projects in all design phases.

· Good Knowledge of site work and progress.

· Strong in design detailing and freehand sketching would be advantage.

- Oversee operations and cleanliness on ground

- Perform general cleaning to maintain cleanliness

- Manage customer complaints in professional manner

- Manage manpower deployment

- Conduct site inspections to ensure compliance with health and safety standards

- Prepare operations reports and other administrative duties

- Any other related duties assigned by manager

• Reading blueprints or looking at sketches to determine how to install rebar or mesh
• Figuring out the quantity, size, and shapes of reinforcing rods and determining where to place them
• Preparing rebar and mesh for installation using metal shears, hacksaws, and torches
• Bending or welding rebar together
• Installing cables
• Using pliers to tie wire around rods to fasten them together
• Positioning and securing rods, cables, mesh, or rebar in concrete forms

Job Description & Requirements

Job Responsibilities:

• Loading, conveying and delivering food items to different customers in a timely manner
• Professional interaction with customers for taking orders, recording orders and helping with food preparation and planning if needed
• Count and verify all parcels before leaving the kitchen
• Coordinate with management and other department ensuring customer satisfaction
• Inspect containers to ensure they are good enough to present for delivery to customers
• Delivering the food items safely
• Listening to customer complaint and reporting to the concerned manager
• Maintaining proper inventory for specific deliveries
• Log transport details, processing order paperwork, and payment transaction

Job Requirements:

• Must be properly licensed to drive
• Should maintain professionalism
• Experience required as a food delivery driver
• Require high school diploma/GED
• Being safety conscious
• Should possess superb conversation skill
• Able to work during weekends and holidays
• Should possess a clean driving record
• Strong time management skill
• Willingness to adhere to schedule and safety procedures
• Extra trip incentives

Job Description & Requirements

Maintenance Technician (Electrical/PLC)

Responsibilities:

• Preventative maintenance on all the equipment in plant as per instruction manufactures manuals
• Troubleshoot electrical and pneumatic faults
• Continual improve manufacturing process and equipment capability to achieve higher production yield and quality.
• Plan and organize preventive maintenance programme for manufacturing equipment
• Perform machine maintenance and repair

Requirements:

• Min ITE or NITEC in Electrical or Electro-Mechanical engineering
• Possess 2 year of working experience in manufacturing industry
• Knowledge type of water pumps, Programmable Logic Controller & Touch Panel
• Positive working attitude and able to work independently.

This role is for a technical support position and they will be responsible for overseeing the project initiated by APAC Infrastructure as a Service (IaaS) team. They must ensure that the project deliverables are delivered on time and aligned to agreed SLAs and processes.They will help ensure the quality of IaaS services remains consistently high, that operating policies are developed or are strictly followed, and adhere to all IT security policies to maintain system integrity and quality.

Key Responsibilities:

Technical Management Responsible for the overall BAU support operations of IaaS systems in APAC (infrastructure in Australia, Singapore, Hong Kong and Japan) and regional oversight of the rest of APAC countries

.Must have skills in :Microsoft Windows Server 2012, 2016 & 2019 Microsoft Active Directory ITIL 3 or 4 Foundation

Good to have skills :PowerShell scripting

• Must have experience working on virtual technology platform VMware websphere 6.x or Microsoft HyperV 2019.
• Must know how to manage Active Directory for the authentication and privilege account management.
• Candidate must be competent on how to manage the OS on physical servers and virtual servers.
• Preferable if the candidate has knowledge and skills working with Low Latency or Electronic Trading Network
• Strong knowledge on governance, server administration and services in cloud based environments. In short, able to follow the bank’s standards, processes and procedures.
• Proficiency in handling and/or contribution to complex IT projects.Knowledge and experience with Ansible Tower, Ivanti, Centrify, Veritas and BMC software.
• Knowledge using or supporting VSAN, iSCSI, DAS, NAS, SAN storage technologies.
• Have good scripting skills, in PowerShell, Python or other programming languages.
• Have knowledge and experience using Agile methodologies and/or has been part of DevOps teams.
• Project Management experience is a bonus

| | Specific Qualifications Required | |

• A professional certification in any of the Operating Systems listed.
• Qualified in ITIL 3 or 4 Foundation

Job Purpose:

The Art Teacher is responsible for developing each child interest in arts and the ability to express their artistic ability and creativity, to acquire knowledge and aesthetic understanding, to nurture and develop talents.

Job Responsibility:

• Prepare course materials and execute planned art curriculum lessons in group settings.
• Educate and nurture child to express artistic ability, creativity through principles of art and techniques.
• Demonstrate art techniques in activities including drawing and painting.
• Provide guidance by which children develop aesthetic concepts and appreciations.
• Guide and explain to children on proper care and use of art materials and tools.
• Adopt supportive classroom approach which facilitates positive learning and development.
• Encourage children to express their own personalities and thoughts through creative process.
• Evaluate each child’s performance and growth in knowledge and aesthetic understandings.
• Provide quality feedback on child’s development progress.
• Participate in campus events including parent meeting sessions and festive events.
• Perform any other duties and responsibilities as assigned by the Art Teacher (Supervisor).

Job Requirement:

• Possess Diploma or Bachelor degree in Arts or equivalent.
• Prior experience working in classroom setting is an added advantage.
• Candidates who are innovative, highly driven and take initiative are encouraged to apply.
• Passionate in engaging, teaching and developing children.

Working Hours (43 hours per work week):

Mon : off

Tuesday - Friday : 1.30pm - 7.30pm

Saturday and Sunday: 9.00am - 7.30pm

Job Description

-Manage day to day operations and ensure smooth running of Tree Art campus.

-Proactively engage customers and build good rapport through understanding of students and their progress development.

-Engage in effective sales pitch through familiarising with Tree Art curriculum and programme.

-Support management in planning and executing strategies to increase sales.

-Plan, organise and communicate to customers on the various programme and campus events.

-Serve as customer’s main point of contact and manage communication platforms.

-Responsible for customer enquiries, student enrolment and post-sales services.

-Coordinate class schedule and arrange for replacement teachers when necessary.

-Monitor student attendance and follow up to arrange for makeup lesson.

-Perform administrative duties including maintaining ERP, student records and tracking withdrawals.

-Share expertise and provide guidance to direct report.

-Motivate and work as a team in the achievement of service excellence and centre targets.

-Liaise with landlord on updates.

-Perform any other duties and responsibilities as assigned by the Operations Director.

Qualification:

-Minimum Diploma in Business, Marketing, or a related field.

-Sales experience in industries such as beauty, cosmetics, or retail services is highly desirable. -Fresh graduates with a strong sales acumen are welcome to apply.

-At least 1 year of relevant experience in sales, hospitality, marketing, or education. -Proficient in Microsoft Office (Excel, Word, PowerPoint).

-Excellent communication and interpersonal skills.

-Meticulous, organized, and able to multitask. -Prior experience working with children is an added advantage.

Working Hours (43 hours per work week):

-Mon : off

-Tuesday - Friday : 1.30pm - 7.30pm

-Saturday and Sunday: 9.00am - 7.30pm

ViSenze, an AI-powered Commerce Search and Discovery platform, is looking to hire a motivated and experienced Senior Data Scientist

We revolutionize the retail industry with product discovery solutions, processing over a billion monthly queries globally from retailers such as Myntra, Ajio, Meesho, Rakuten, Zalora, Mango, and Target

Our mission is to empower customers to 'See. Style. Shop', and we need you to help us continue to deliver this promise

Responsibilities

• Understand complex real-world problems and leverage domain knowledge to develop reliable models
• Strategize ways of constructing training datasets that are representative, diverse and free of bias
• Continuously review model performance with sharp analytical skills, identify potential issues and improve them iteratively
• Optimize workflows and processes, as well as develop useful tools to boost the efficiency and scalability of routine tasks
• Provide requirements for new or existing internal tools to improve internal analytical capabilities, pipelines and platforms
• Be an expert in communicating insights and recommendations to audiences of varying levels of technical sophistication

• Bachelor’s degree in Computer Science, Electronic Engineering, Statistics, Applied Mathematics, Operation Research, or a related quantitative Bachelor’s or Master’s degree
• At least 2 years of experience with building machine learning and predictive model
• Familiar with Python is a must
• Familiar with essential data science libraries, including Pandas, Numpy, Scipy, Scikit-Learn and Matplotlib
• Sound knowledge of popular deep learning frameworks, such as PyTorch, TensorFlow, MXNet, Caffe, etc
• Strong problem-solving mindset, down-to-earth attitude, passion for machine learning and everlasting curiosity to learn

Good to Have

• Excellent communication skills - able to present their findings and models to senior stakeholders
• Experience in deploying models and systems into production environments
• Knowledge of golang
• Experience with developing Deep Convolutional Neural Networks (CNN)
• Familiar with Software Development Life Cycle (SDLC)
• Fluent in Data Visualization

Location: On-site Client Office (Singapore)

This position requires you to be on-site, Monday - Friday

Salary: Up to 62000 SGD base + 10% performance bonus DOE & Geographic Location

A little bit about us:  

Applied Value Technologies is an early-stage, mission-driven venture revolutionizing the way companies view IT productivity. We help our customers scale with next-generation application services that accelerate user productivity through enhanced automation and a highly personalized user experience. Our goal is to be a trusted partner, collaborating with customers to design and implement user-centric, technology-enabled support solutions at scale. 

About the Role:  

Applied Value Technologies is looking for a People Experiences - Sr Technical Support Specialist to join our Fulfillment team. In this role, you'll play a key part in supporting mission-critical applications for our internal customers, ensuring exceptional technical support, customer service, and timely issue resolution. As part of our Application Support organization, you'll need a versatile skill set to manage a broad range of applications within our client's Commerce Engineering products. We're seeking candidates who are passionate about technology, committed to outstanding customer service, and thrive in a fast-paced environment. Our clients, Fortune 100 technology companies, prioritize scaling their businesses by putting people first, and our team is dedicated to advancing this mission by focusing on customer needs above all else. 

About You:

• Familiar with end-to-end Customer/IT support processes 
• Adjusts easily to new or changing circumstances.
• A collaborative utility player mentality (low ego) with a proactive sense of curiosity
• Focuses on achieving results that promote business success.
• Demonstrate proactive and professional communication skills with all stakeholders and partners
• Maintain a professional, adaptable, and respectful manner
• Provide high quality service to all users  

Responsibilities: 

• Handle and resolve complex customer issues that have been escalated from Level 1/Tier 1 support
• Utilize advanced troubleshooting techniques to diagnose and solve problems.
• Ensure issues are resolved within the agreed service level agreements (SLAs).
• Utilize Service Cloud analytics tools to identify trends, recurring issues, and areas for improvement in the triage process.
• Use Salesforce Service Cloud to track, manage, and resolve customer cases.
• Communicate effectively with IT and business stakeholders to improve on the ground engagement with cross-functional partners
• Maintain accurate and detailed case records, ensuring all interactions and solutions are documented
• Generate and analyze reports to identify trends and areas for improvement
• Provide exceptional customer service and ensure a high level of customer satisfaction.
• Follow up with customers to ensure their issues are fully resolved and gather feedback.
• Work closely with other departments, including Level 3 support, engineering, and product management, to resolve complex issues.
• Escalate unresolved issues to appropriate teams and follow up to ensure timely resolution.
• Participate in regular team meetings and provide feedback on service improvements.
• Stay updated on the latest features and best practices of Salesforce Service Cloud.
• Suggest and implement process improvements to enhance efficiency and customer satisfaction.
• Participate in ongoing training and professional development opportunities.

Your Expertise:

• Bachelors in Information Technology, Business or a related field preferred
• 3-5 years of experience in application support, with a focus on cloud services, HCM recruiting and/or SaaS platforms
• 3+ years in a hands-on application production support role working on triage, troubleshooting, and coordination on HRIS / ATS systems
• Understanding of end-to-end HCM recruiting processes (Workday)
• Proficiency in using Service Cloud, CRM systems, and support ticketing systems
• Experience in other 3rd party CRM tools
• Understanding of cloud computing concepts and architectures and familiarity with APIs, integrations, and common web technologies.
• Knowledge of database management and querying.
• Excellent verbal and written communication skills. Ability to convey complex information clearly and concisely.
• Experience operating with SLAs in a client-facing role in a production environment
• Ability to work effectively as part of a team and collaborate with other departments.
• Highly organized with the ability to manage multiple cases and tasks simultaneously.
• Ability to work in an onsite office setting 100% of the time
• Flexible to work on-call schedule on weekdays and occasionally on weekends

Preferred Qualifications: 

• Experience with case management, automation, and service analytics in Salesforce.
• Intermediate SQL skillset
• Strong familiarity with Workday HCM and Salesforce Service Cloud
• Experience with reporting and metrics
• Strong expertise with rules-based automation, process documentation, and ITSM best practices (ITIL)
• Salesforce Service Cloud Certification
• Workday HCM Certification

We’ve got you covered:

• Competitive salary + performance bonus
• Unlimited paid leave
• 100% employer - paid healthcare benefits (medical, dental vision)
• Sick leave accrual
• 100% paid parental leave - up to 16 weeks
• $1,200 Learning & development allowance (annually)
• $1,200 Health & Wellness allowance (annually)
• Employee referral program
• 401k match up to 4%
• 12 paid holidays annually

Applied Value is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Hiring is contingent on candidate verifying their eligibility to work in Singapore and passing a complete background check.