The Operations Manager is responsible for supervision and management of staff, facilitating interdepartmental communication and allocating tasks and resources as needed to efficiently and effectively run program operations at the One Stop Center. Manages the maintenance of the buildings, grounds, equipment, and facilities adhering to pertinent regulations. Responsible for information technology, telecommunications, and security for all programs at the Center
Work experience that can be demonstrated to be applicable to the duties listed on the job description required. ● Successful implementation of business management principles, organizational structure, workflow, and operating procedures. ● Demonstrated ability to adhere to budget, providing cost estimating, and implementing fiscal management principles and procedures. ● Strong interpersonal and communication skills and the ability to work professionally and effectively with a wide range of constituencies in a diverse community. ● Skilled in evaluating and revising operations and procedures in response to organizational change. ● Ability to communicate effectively orally and in writing with administration, staff, volunteers, clients, and external individuals and entities. ● Ability to maintain strict confidentiality. ● Strong knowledge of and experience with network planning and administration for all aspects of IT network infrastructure, including installations, maintenance, network equipment, servers, and software applications. Ability to bring in reliable, durable, and cost-effective solutions for all IT related needs. ● Demonstrated experience of facility management and maintenance. ● Detailed knowledge of building & clinic regulations including OSHA and HIPAA. ● Demonstrated knowledge of the principles and practices of human resources, personnel administration, including such functions as payroll processing, placement and training, and employee relations
- Assist Workplace Safety and Health (WSH) department in assigning roles and responsibilities to key personnel in emergencies pertaining to safety in the workplace.
- Collaborate with quality management team to identify operational processes to be prioritised for quality improvements.
- Ensure the business goals, customer requirements and maintenance plans are achieved and that the resources capacity meets the order winning plans.
- Establish operational management policies that adhere to Workplace Safety and Health (WSH) guidelines.
- Identify areas for technology and machinery improvements.
- Implement policies based on assigned performance measurement standards and indicators.
- Lead and engage employees in daily management to drive sustainable, continuous improvements in safety, quality and productivity, and to ensure on-time delivery.
- Lead incident investigations arising from non-compliance with Workplace Safety and Health (WSH) procedures.
- Lead negotiations with key suppliers and vendors.
- Lead transition to re-direct resources, procedural changes in sub-function workflows and cross-functional operations.
- Liaise with quality management teams to ensure operational adherence to quality management policies.
- Manage career development for operations team.
- Manage cost, quality and schedule, as well as health, safety and environmental activities for the site.
- Manage strategic relationships with internal and external partners and vendors.
- Manage the performance and development process for all direct reports, including providing coaching and development opportunities that will allow each individual's potential to be maximised and used effectively.
- Maximise productivity within the maintenance environment through sound scheduling and planning.
- Monitor organisational preparation for internal and external operational Workplace Safety and Health (WSH) audits.
- Promote overall governance of safety and quality management of the work team - in the documentation and in the workplace.
- Provide leadership, guidance and direction to the section managers across functional areas.
- Review work capacity requirements to identify potential areas of new business opportunities.
