Responsibilities:

• Develop and implement marketing strategies for the assigned product portfolio
• Plan and implement online/ offline marketing campaigns
• Assist in product life cycle and product launches
• Update on consumer trends and market research on competitors to maintain industry competitiveness
• Plan and execute product events to boost company and brand awareness
• Assist in organizing product training programs/ workshops for product knowledge
• Ad hoc duties when assigned

Requirements:

• Bachelor Degree in Marketing or related disciplines.
• At least 2 years of branding & product marketing experience, preferably from related industry
• Ability to start work within short notice will be an added advantage.

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R23117344

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Description

1. Ensure the reception, storage, dispatch and daily management of the stock of products marketed by the company.
2. Ensure the conformity of products received and delivered.
3. Ensure the management of inventories: control of the rotation of goods, verification of their availability, procurement from suppliers, tidying, cleaning, inventory.
4. Keep a record of sales and restock.
5. Maintain an automated supply inventory database.
6. Replenish supply inventories following established guidelines.

Requirements

1. Bilingual (English & Chinese)
2. Able to accept 5.5 days work per week (Saturday half day)
3. Ability to work in a team and manage multiple tasks simultaneously.
4. Strong attention to detail and accuracy in record-keeping.
5. Physical stamina and ability to lift and move heavy objects.
6. Excellent organizational and time management skills.
7. Good communication and interpersonal abilities.
8. Knowledge of warehouse operations and procedures.
9. Forklift certification is a plus.

Our client is from Oil and Gas industry, a local leading player. They are looking for a Project Operations Manager for the next phase of their business. They are located in West.

Duties of Project Operations Manager:

• Collaborate closely with Operations and Project teams to evaluate and ensure the safe and efficient delivery of projects.
• Manage the interface between Operations and Projects throughout all stages, from concept to final handover.
• Ensure project execution does not compromise terminal safety or reliability, proactively managing potential risks.
• Provide regular project progress reports and align with senior management.
• Develop resourcing plans for project management and coordinate staffing needs with HR.
• Lead, coach, and develop any direct reports.
• Foster a positive and collaborative work environment.

Requirements

• Min Degree in Engineering related field.
• Min 8 years of project operations experience in Oil & Gas or Petrochemical industry
• Experience in leading a team

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R2198636 (Oh Puey Xin)

Our client is from Oil and Gas industry, a local leading player. They are looking for a Senior Process Engineer to assist their team for the next phase of their business. They are located in West.

Duties of Senior Process Engineer:

• Provide technical support for routine and non-routine production activities.
• Develop best practices to improve production safety, reliability, and efficiency.
• Evaluate current production activities and implement continuous process improvements.
• Troubleshoot process and equipment problems to enhance operational reliability and efficiency.
• Measure plant performance, including power consumption index and process availability.
• Undertake energy efficiency and optimization projects as required.
• Manage alarm systems and ensure robust operations.
• Lead Management of Change projects for terminal modifications.
• Participate in safety evaluations, inspections, and emergency response efforts as needed.

Requirements:

• Minimum Bachelors Degree in Chemical Engineering or any relevant field.
• Minimum 3 to 5 years experience in Oil and Gas Industry or any relevant industry.
• Prior experience in handling process safety in plant design is a bonus.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv. We regret that only shortlisted candidate will be notified.

Email address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682
EA Reg. No. R2198636 (Oh Puey Xin)

Our client is a global manufacturer. Due to business needs, they are now recruiting a Tax and Compliance to be part of their Taxation team. They are located in the North Area - easily accessible.

Responsibility of Tax and Compliance Manager:

• Provide support for tax operations in Singapore, Malaysia, and Indonesia, including direct/indirect/withholding tax and transfer pricing. Oversee and review the work of internal staff and conduct compliance reviews for the relevant entities.
• Handle national and local tax audits and queries. Coordinate responses with internal teams and external advisors, estimate risks, and develop strategies for managing audits. Prepare technical memos as needed.
• Assist in creating deliverables for tax planning and advisory, supporting regional and global tax initiatives. Contribute to the development and execution of tax strategies.
• Help prepare and review tax reports, including cash tax and quarterly income tax provisions. Ensure compliance with ASC 740, FAS 5, and other regulations.
• Maintain SOX tax compliance by documenting processes and controls.
• Develop and implement strategies to enhance the organization’s competitive edge by boosting sales, reducing costs, or mitigating risks.
• Track legislative and regulatory changes in the Asia-Pacific region, and develop proactive strategies to address potential impacts. Communicate positions effectively to influence policy.
• Evaluate the success of initiatives and report to regional and country leadership teams.

Requirements:

• Min Degree in Finance / Accountancy or any related field
• Minimum 10 years tax experience in SEA region
• Experience in manufacturing industry is a bonus

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)

Our client is a manufacturer in Oil & Gas industry. Due to business needs, they are now recruiting a QC Inspector to join their QC team. They are located in the West - easily accessible.

Responsibilities of QC Inspector:

• Carry out dimensional inspections based on the order or technical drawings, using various precision instruments like bore and depth gauges, vernier calipers, dial indicators, surface testers, micrometers (for both internal and external measurements), and ultrasonic gauges.
• Interpret the dimensional and geometric specifications from the technical drawings and select the suitable measurement tools accordingly.
• Conduct both incoming and outgoing inspections, focusing on dimensional, length, visual assessments, and Brinell hardness tests. This includes:Preparing materials for hardness testing.
  Performing Rockwell hardness tests and marking as necessary.
• Maintain material traceability throughout the process to ensure proper documentation and accountability.
• Ensure jobs are completed according to order specifications and report any deviations to the QC Team Lead or Quality Manager. Be capable of creating sketches to represent defects when required.

Requirements:

• Min ITE or equivalent
• No experience needed

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)

. At least 10 years experience in F&B industry

· Willing to work on holidays / work on shifts / change of shift

· Able to stand/work for long hours

· Can work between different locations

· Have relavant certificates

• Control and direct the food preparation process and any other relative activities
• Construct menus with new or existing culinary creations ensuring the variety and quality of the servings
• Approve and “polish” dishes before they reach the customer
• Plan orders of equipment or ingredients according to identified shortages
• Arrange for repairs when necessary
• Remedy any problems or defects
• Be fully in charge of hiring, managing and training kitchen staff
• Oversee the work of subordinates
• Estimate staff’s workload and compensations
• Maintain records of payroll and attendance
• Comply with nutrition and sanitation regulations and safety standards
• Foster a climate of cooperation and respect between co-oworkers

Responsibility:

* Conferring with clients to determine their hairdressing needs, preferences, and specifications.

* Advising clients on suitable haircuts as well as hairstyles and hair color based on their physical features and hair type.

* Cutting, trimming, and shaping clients' hair as well as wigs, hair extensions, hairpieces, and toupees based on clients’ preferences and specifications.

* Shampooing, conditioning, and drying clients’ hair.

* Using various hairstyling tools and equipment, including hair straighteners, curling irons, rollers, hairdryers, and hot combs, to style clients’ hair accordingly.

* Cleaning and sterilizing all hairdressing tools and instruments to ensure that state health and safety standards are met.

* Operating the cash register to process client payments when necessary.

Requirements:

* The ability to stand for extended periods.

* The ability to work under pressure.

* The ability to follow instructions.

* Excellent organizational and time management skills.

* Effective communication skills.

* Exceptional customer service skills.

* Patient and detail-oriented.

* Able to work on weekend and public holiday.

If you have an interest in applying for this role, please WhatsApp me at 98198786 to apply. Only shortlisted candidates will be notified. Priority will be given to Singaporeans

Young hon Lim/ manager

Render private limited

EA licence no 15c7827

EA reg no R1550906

Job Responsibilities

• Provide professional service of makgeolli, ensuring proper presentation, pouring, and handling techniques that enhance the guest experience.
• Educate guests on the varieties of makgeolli, its cultural significance, and flavor profiles, offering personalized recommendations based on their preferences.
• Maintain and monitor makgeolli inventory, checking stock levels and quality to ensure proper storage conditions and freshness of products.
• Assist in training FOH staff on makgeolli basics, including its origin, types, and service techniques, to improve the team’s overall knowledge and service skills.
• Recommend makgeolli pairings that complement the restaurant’s dishes, and suggest additional beverages to enhance sales and customer enjoyment.
• Help organize and participate in makgeolli tasting events or promotional activities, introducing guests to different varieties and encouraging brand loyalty.

Job Requirements

• Passion for learning about makgeolli and other Korean beverages; prior knowledge of makgeolli is advantageous.
• Preferred to have a WSET Level 1 certification or similar basic qualification in wine or beverage service.
• Ability to engage guests with enthusiasm and professionalism, providing clear explanations and attentive service.
• Some experience in food and beverage or beverage service is preferred, with familiarity in serving drinks in a semi-fine dining environment.

· To assist the Project Manager in implementing the project

. Must have the experience in Diaphragm wall and pilling and

· To oversee Engineer, prepare method statement, drawings, materials, work progress, and other relevant documents

· To oversee project costs are kept within budget and the completion of site activities are within the specified time frame

· To assist and co-ordinate with relevant authorities on submissions, inspections, and testing requirements.

· To perform tasks at work sites.

Requirements:

· Bachelor Degree in Civil Engineering recognized by the Professional Engineers Board

· At least 6 years of experience in LTA / MRT projects

· Must be literate in English and have experience using computer software, and Microsoft office such as Microsoft word, excel, PowerPoint, etc.

• Lead and manage the mechanical and electrical (M&E) design and engineering activities.
• Oversee the planning, design, and implementation of M&E systems for construction projects.
• Collaborate with architects, consultants, and contractors to ensure integration and coordination of M&E systems with overall project design.
• Review and analyze project specifications, drawings, and technical documents.
• Prepare and present technical proposals and reports to clients and stakeholders.
• Ensure compliance with regulatory requirements and industry standards in the design and construction of M&E systems.
• Manage and monitor project progress, budget, and quality of deliverables.
• Must be able to review and do design calculations for approval.

Requirements:

• Bachelor's degree in Mechanical or Electrical Engineering or related field.
• Minimum 5 years of experience as Resident Engineer which at least 3 years shall be in the supervision of works similar in nature to the works in the civil constractors also have minimum 3 years of experience in M&E works.

Job Responsibilities:

• Experience with MYOB & Xero Accounting Software
• Check supplier’s invoice & seek approval before process payment.
• Prepare payment voucher and issue cheques
• Accounting report/Financial Statements Preparation/Bank Reconciliation
• Account Payable/Accounts Receivable
• Data entry
• Managing Emails and Calls
• Keeping track of all monthly payments and expenditures, including invoices and purchase orders
• Assist with Employees Grants & Claims
• Employees Petty Cash

Job Requirements:

• Diploma/Degree in Business/Administration/Accounting
• Familiar with Xero and MYOB would be advantage
• Basic accounting skills/knowledge
• At least 2 Year(s) of working experience
• Able to work 5 Days week
• Only Singaporeans or Singapore PR may apply

Expected Start Date: Asap

Job Responsibilities

• Provide professional service of makgeolli, ensuring proper presentation, pouring, and handling techniques that enhance the guest experience.
• Educate guests on the varieties of makgeolli, its cultural significance, and flavor profiles, offering personalized recommendations based on their preferences.
• Maintain and monitor makgeolli inventory, checking stock levels and quality to ensure proper storage conditions and freshness of products.
• Assist in training FOH staff on makgeolli basics, including its origin, types, and service techniques, to improve the team’s overall knowledge and service skills.
• Recommend makgeolli pairings that complement the restaurant’s dishes, and suggest additional beverages to enhance sales and customer enjoyment.
• Help organize and participate in makgeolli tasting events or promotional activities, introducing guests to different varieties and encouraging brand loyalty.

Job Requirements

• Passion for learning about makgeolli and other Korean beverages; prior knowledge of makgeolli is advantageous.
• Preferred to have a WSET Level 1 certification or similar basic qualification in wine or beverage service.
• Ability to engage guests with enthusiasm and professionalism, providing clear explanations and attentive service.
• Some experience in food and beverage or beverage service is preferred, with familiarity in serving drinks in a semi-fine dining environment.

Operations Manager

Job Scope:

Assist storekeeper with packing, loading, unloading of equipments.

Liason and scheduling of daily operations.

Monitor workflow and work men day to day.

Requirement:

- Billingual(English & Chinese)

- Fork Lift

- Class 3 Driving License

- Storekeeper experience minimum 3 years

- Only Singaporean or Singapore PR may apply

Responsibilities:

· Create and implement effective sales strategies to achieve sales targets and expand the company’s market presence in the maritime industry.

· Identify and pursue new business opportunities by researching potential clients, attending industry events, and leveraging networking opportunities.

· Build and maintain strong relationships with existing clients to ensure high levels of satisfaction and repeat business.

· Conduct market research to understand industry trends, competitor activities, and customer needs, and use this information to adjust sales strategies.

· Prepare and deliver compelling sales presentations and proposals to potential clients, highlighting the benefits and unique selling points of our maritime solutions.

· Negotiate contracts and terms with clients to close deals while ensuring the company's interests are protected and profitability is maximized.

· Track and report on sales performance, including sales metrics, pipeline status, and client feedback, to management on a regular basis.

· Work closely with the marketing, operations, and customer service teams to ensure a seamless sales process and address any client issues promptly.

· Stay up-to-date with the latest developments in maritime technology and services to effectively communicate product benefits and advancements to clients.

· Ensure all sales activities comply with company policies, industry regulations, and legal requirements.

Requirements:

· Min Bachelor’s degree in Business, Marketing, Maritime Studies, or a related field.

· Minimum of 3 years of sales experience, preferably within the maritime industry or related sectors.

· Strong sales and negotiation skills with a proven track record of meeting or exceeding sales targets.

· Excellent verbal and written communication skills, with the ability to present information clearly and persuasively.

· Familiarity with maritime operations, industry trends, and regulatory requirements.

Clarence Khoh

R1552376

Position Purpose

• Provide guidance and day-to-day training to staff within assigned area

• Carry out day-to-day operations in managing floor control to maintain & improve quality, service cleanliness & ambience

• Manage and coordinate activities with people, products and equipment to maximize sales and profit

Responsibilities

Restaurant Operations

• Lead a team of service staff within assigned unit by allocating tasks and roles for individuals in the service team

• Check readiness of restaurant for service day and brief service crew on staffing roster for service day

• Manage customer flow and seating arrangement

• Oversee the service rendered by the team to ensure it meets the quality, service, cleanliness and values standards and to address lapses in service quality when necessary

• Manage cash floats, audit rolls, and provide technical troubleshoot for cash register errors when necessary

• Ensure documentation of all cash shortage and surplus in record book and to tally payment collection

Restaurant Management & Planning

• Act as point of escalation for service crew regarding service issues

• Resolve day-to-day operation issues as and when it occurs and to provide support as necessary to ensure service crew are able to carry out assigned task

• Lead investigation and resolution of all complex customer complaints and/or feedback in a timely and efficient manner

Quality Assurance & Control

• Enforce restaurant quality, service, cleanliness and value standards

• Monitor operations to ensure compliance with all safety procedures and guidelines in the restaurant

• Implement corrective actions to resolve unsafe and/or non-compliant conditions and behaviors regarding personal and food safety

People Management

• Conduct induction for new hires to provide them with the necessary skills and information to carry out roles and functions

• Provide training to encourage role rotation amongst service staff

• Train and monitor staff in the company SOPs (standard operating procedures)

• Ensure workplace safety practicesPosition Purpose

• Provide guidance and day-to-day training to staff within assigned area

• Carry out day-to-day operations in managing floor control to maintain & improve quality, service cleanliness & ambience

• Manage and coordinate activities with people, products and equipment to maximize sales and profit.

Roles & Responsibilities

Assistant Cook Job Description:

A CHIEF Cook ensures the kitchen is orderly and able to work with assistant Cooks to prepare and arrange food. Their duties include cleaning the kitchen area, washing dishes and utensils used for cooking.

Assistant Cook duties and responsibilities:

•Responsible for food preparation activities

• Cleaning and sanitising the food preparation areas based on company and industry hygiene codes and health and safety standards

• Ensures that he can work with Restaurant manager in order food items,all inventories within strict budgetary limits.

• Operating a variety of kitchen appliances and instruments including cutters, knives, mixers and ovens

• Managing inventory, unloading supplies and organising the storeroom

• Participates in and/or contributes to programs, committees, or projects designed to improve quality of service and employee productivity.

• Develop new menu items while improvising the existing ones.

• Able to cook Dum Biryani,Indian style curries and various other dishes(mutton curry,VADAI,SAMOSA ETC) usually cooked in indian muslim food.

• Able to cook north Indian food.

• Able to do shift work,work on weekends.

Roles & Responsibilities

Assistant Cook Job Description:

A CHIEF Cook ensures the kitchen is orderly and able to work with assistant Cooks to prepare and arrange food. Their duties include cleaning the kitchen area, washing dishes and utensils used for cooking.

Assistant Cook duties and responsibilities:

•Responsible for food preparation activities

• Cleaning and sanitising the food preparation areas based on company and industry hygiene codes and health and safety standards

• Ensures that he can work with Restaurant manager in order food items,all inventories within strict budgetary limits.

• Operating a variety of kitchen appliances and instruments including cutters, knives, mixers and ovens

• Managing inventory, unloading supplies and organising the storeroom

• Participates in and/or contributes to programs, committees, or projects designe

Job Title: Promoter for Lifestyle Bags

Location: Takashimaya

Job Description:

We are seeking a motivated and enthusiastic promoter to join our team at Takashimaya, specializing in selling lifestyle bags, including lunch bags and cooler bags.

Key Responsibilities:

- Engage with customers and provide excellent service.

- Demonstrate product features and benefits to encourage sales.

- Maintain an organized and visually appealing display.

- Assist with inventory management and restocking.

- Collaborate with the team to achieve sales targets.

Qualifications:

- Strong communication and interpersonal skills.

- Previous retail or promotional experience preferred.

- Passion for lifestyle products and customer service.

- Ability to work flexible hours, including weekends.

$12/hour, mealtime included.

Position Purpose

• Lead the kitchen operation team to prepare and deliver quality menu in accordance to concept offering

• Oversee the implementation of processes and guidelines in Kitchen Operations

• Train & develop kitchen staff in the preparation of all meals to the highest quality standards

• Position kitchen staff according to operation needs to maximize kitchen efficiencies

• Manage quality and level of kitchen inventory as well as products delivered from suppliers

• Understand food cost models and how these impact the profitability of the restaurants Responsibilities Menu Execution and Delivery

• Supervise stations to deliver orders in accordance to defined cooking processes, recipe and health & safety standard

• Conduct final check on finished product to ensure that food quality and presentation are in accordance to specifications of the menu Kitchen Processes and Concept Development

• Manage kitchen inventory levels and quality by placing orders for all food and kitchen supplies based on projected store demand endorsed by chef; and upon delivery, check to ensure quality ofdelivered supplies

• To support the projection and ordering of food and kitchen supplies by providing inventory report detailing usage & stock level, wastage and product shelf life while considering sales pattern andkitchen storage capacity

• Oversee the setting up and cleaning of stations by staff• Oversee workflow for stations to ensure that processes adhered to specifications and guide line and to provide recommendations to improve efficiencyQuality Assurance & Control

• Investigate causes and reasons for customer complaints pertaining to food quality

• Oversee operations to ensure compliance with all safety procedures and guidelines

• Oversee preparation of all food in accordance to SOPs to ensure and maintain consistent food quality

• Oversee overall kitchen cleanliness and sanitary conditions and to ensure all kitchen equipment are in good working condition

• Take corrective actions to resolve unsafe and/or non-compliant conditions and behaviors regarding personal and food safetyPeople Management

• Lead team by providing guidance, support and motivation

• Conduct induction for new hires to provide them with the necessary skills and information to carry out roles and functions

• Train and develop kitchen and kaiten staffs in the preparation of all meals to the highest quality standards while adhering to SOPs and workplace safety practices

• Carry out team management activities, including and not limited to appraisals, handling disciplinary issues and holding communication sessions in conjunction with immediate supervisor

• Carry out team management conversation with team members, including and not limited to doing appraisals and personal improvement plans in conjunction with immediate supervisor

· To assist the Project Manager in implementing the project

. Must have the experience in Diaphragm wall and pilling and

· To oversee Engineer, prepare method statement, drawings, materials, work progress, and other relevant documents

· To oversee project costs are kept within budget and the completion of site activities are within the specified time frame

· To assist and co-ordinate with relevant authorities on submissions, inspections, and testing requirements.

· To perform tasks at work sites.

Requirements:

· Bachelor Degree in Civil Engineering recognized by the Professional Engineers Board

· At least 6 years of experience in LTA / MRT projects

· Must be literate in English and have experience using computer software, and Microsoft office such as Microsoft word, excel, PowerPoint, etc.

• planning and undertaking scheduled maintenance
• responding to breakdowns
• diagnosing faults
• repairing equipment
• supervising engineering and technical staff
• obtaining specialist components, fixtures or fittings
• managing budgets
• maintaining statistical and financial records
• ensuring compliance with health and safety legislation
• creating maintenance procedures
• managing stocks of supplies and equipment.

What do we expect from you?

Under the general guidance of the Reservation Supervisor or any other authorized by the management, handle all room reservation enquiries to the required standard, maintain accurate and complete records of all reservations, and take every opportunity to maximize revenue potential for the hotel through upselling and increasing length of stay.

How your day looks like:

• Accountable for maximizing revenue by converting reservation enquiries in accordance with the hotel selling strategy, and providing an excellent standard of customer service.
• To answer all incoming reservation enquiries, by telephone, fax or email, in a timely manner, to the agreed departmental standard, and wherever possible convert them into bookings.
• To be fully knowledgeable in the operation, functionality and standards required in using Opera and TARS System.
• To adhere to the minimum rate / minimum stay selling strategies, as implemented by the revenue. team, whilst always attempting to gain the highest possible revenue advantage for the hotel
• To input reservations into Opera reservation system, ensuring all details are accurate and complete in line with agreed departmental standards.
• To update any special requests and billing details in Opera.
• To provide polite and friendly response to all incoming telephone enquiries.
• To be fully aware of the hotels facilities and to pass information on to the customers, and to maximize hotel revenue by taking every opportunity to up-sell products and hotel services wherever possible.
• To process all enquiries and reservation confirmations on the same day as receipt.
• To maintain accurate filing systems for all correspondence within the department.
• To build a good rapport with customers / regular bookers on the telephone to encourage future loyalty and business opportunities.
• To identify potential sales leads for the sales team to develop future accounts.
• To be aware of the hotels financial targets and the contribution made by the reservations team in achieving those targets.
• To ensure a high degree of personal skills, accuracy and attention to detail, and a positive attitude.
• To perform as part of a team, assisting colleagues where necessary and carrying out relevant duties as requested by the Reservations Supervisor and Director of Revenue Management.

How do I deliver this?

• Tell it like it is- Authentic, honest, you mean it, sincere, true.
• Have fun and make friends -fun, energetic, whimsical, upbeat, “wink", casual.
• I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.
• Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different.
• Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.

• Preparation

- Oversee central kitchen bakery team

- Producation planning and employee scheduling.

- Advance preparation, weighing is done accurately, check extensibility and following the daily mixing schedule

• Dividing - Understanding the characteristics of each dough and able to perform troubleshooting

• Shaping - Understanding the amount of portion filling, roll up without damaging the dough, shape properly and according to the procedure

• Baking - Understanding and following the baking procedure and process

• Filing - Can weight correctly and understand the expiration date of each filling

• Sanitation – Understand and follow the correct cleaning procedures

• Other duties – Any ad-hoc duties as required by the manager such as housekeeping

Requirements:

• Minimum 5 years experience of bakery culinary

• Rotating shift (44 hrs 6 days - Day and night shift)

We are looking for a dedicated and personable Service Operator to join our team. As a Service Operator, you will be the first point of contact for our guests over the phone, ensuring that their requests and inquiries are handled efficiently and with the utmost professionalism. This role is crucial to delivering the exceptional guest experience Mondrian Singapore Duxton is known for.

Key Responsibilities:

• Answer all incoming calls promptly and professionally, directing them to the appropriate departments or handling guest requests directly.
• Process guest requests, such as room service, housekeeping, or maintenance needs, and ensure timely follow-up and resolution.
• Provide accurate information about hotel facilities, services, and local attractions to guests.
• Manage internal communication between departments to coordinate and fulfill guest needs seamlessly.
• Record and log guest requests and any service issues, ensuring clear communication and efficient solution.
• Handle emergency calls and follow hotel protocols to ensure guest and staff safety.
• Assist with wake-up calls and other routine guest service requests.
• Uphold hotel standards in all interactions to ensure a positive and welcoming guest experience.

Qualifications:

• Experience: Previous experience in a customer service role; experience in hospitality or hotel services is a plus.
• Communication Skills: Strong verbal communication skills in English; additional languages are an advantage.
• Technical Skills: Familiarity with hotel phone systems and property management systems is helpful.
• Customer Service: Friendly, patient, and committed to providing exceptional guest service.
• Problem-Solving: Ability to handle guest inquiries or issues calmly and efficiently.
• Team Player: Work collaboratively with all hotel departments to meet guest needs.
• Flexibility: Willing to work in shifts, including weekends, nights, and holidays.

How do I deliver this?

• Tell it like it is- Authentic, honest, you mean it, sincere, true.
• Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual.
• I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.
• Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different.
• Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.