Our client is a Manufacturing MNC. Due to business needs, they are now recruiting a Desktop Support to be part of their IT Team for ongoing transformation projects. They are located in the West - easily accessible.

Duties of Desktop Support:

• Provide operational support and administration for IT systems, ensuring smooth system and storage infrastructure performance.
• Monitor all aspects of the infrastructure to identify potential service issues or gaps and maintain clear visibility across the region.
• Troubleshoot and resolve technical issues, collaborating with multiple vendors to identify root causes and implement solutions.
• Maintain accurate and up-to-date documentation of system configurations in the knowledge base.
• Assist in implementing infrastructure changes, performing routine maintenance, and managing component upgrades.
• Conduct regular data backups and support disaster recovery operations to ensure system continuity.

Requirements:

• Diploma in related field
• Minimum 1 year of relevant experience
• Comfortable with 1 year contract (convertible / renewable)

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Responsibilities

• Support the Business in trade validation activities

• Ensure all trades are validated and booked correctly, liaise with the Business or clients for any discrepancies timely.

• Ensure queries and escalations are managed in a timely manner

• Establish and maintain a strong working relationship with internal and external stakeholders

• Drives process improvement and system automation.

• Drive new ways of working and behaviour across organisation to deliver faster, better, cost-efficient customer (internal and external service)

• Participate / Support in projects, business-driven initiatives and UAT

• Ensure compliance to Department and Bank’s operational risk and regulatory requirements.

• Continuous participation to “Growing the Team”: formalisation of team procedure, training, coaching colleagues, brainstorm ideas for any occasions, creating a fun environment among others)

Experience

• Degree holder preferred

• Minimum 2 years of relevant experience in derivatives processing and lifecycle management preferred

• Good understanding of Front to Back Trade operational processes especially Trade control activities is an advantage

• Exhibits good communication and interpersonal skills, flexibility and accountability

• Ability to work in a fast-paced environment with good time management

• Innovative mindset and constantly on the lookout to improve efficiency

• Proficient in Microsoft Office applications

Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

• Schedule preparation, pre-planning and resource forecasting to all activities relating to the project.
• Monitor and control material management on site as to ensure proper storage and unnecessary wastage.
• Foster positive communications and relationships with team members, management, vendors and clients.
• Provide for site safety and security, devise and implement site policies and procedures.
• Handle emergencies appropriately according to established procedures, prepare and file accident reports.
• Supervise and evaluate staff, complete employee reviews; keep accurate records of employee attendance and timesheets; provide positive direction to motivate quality performance, discipline personnel when necessary and appropriate.
• Guarantee all safety precautions and quality standards are met.

Maintenance Engineer |

Location: Tuas
Working Days: 5 days (Mon-Fri)
Working hours : 7:30am to 5:15pm
Salary Range: $3k - 4k

Job Responsibilities

• Monitor the machines and company equipments operational performance and condition
• Conduct preventive maintenance to machine and company equipments as per schedule
• Review and update all existing machine maintenance documents
• Prepare and design the spare parts for machines and company equipments
• Report any unsafe conditions and practices to Production Manager
• Assist of production and purchasing department of manufacturing / purchasing spare parts
• Monitor spare parts stock level and raising purchase order
• Managing, delegating and training the maintenance group
• Involve in the implementation and continuous maintenance of HSE Management System
• Perform any other duties assigned by the Production Manager

Accountable

• Meeting department quality objectives
• Ensure maximized machine uptime
• Ensure planned preventive maintenance is carried out effectively to minimize machine down time
• Ensure sustainable continuous improvement initiatives are carried out on machine, equipment and facilities

Job Requirements

Skill Requirements

• Knowledge of precision machining machineries, equipment and facilities
• Knowledge of repair and maintenance on machineries and equipment
• Knowledge of Environment, Health & Safety

Education, Experience & Training

• Diploma in Mechanical/Electrical or Mechatronic Engineering
• 5 years experiences in machine repair and maintenance

Training Requirements

• Quality Management and its related Quality Procedures

The Supreme HR Advisory Pte Ltd | 14C7279
Ong Boon Kiet (Travys) | R22104769
Senior Recruitment Consultant

Our client is from Oil and Gas industry, a local leading player. They are looking for a Financial Analyst to assist their Finance team for the next phase of their business. They are located in South - easily accessible.

Duties of Financial Analyst:

• Lead the evaluation, structuring, and financial modeling of investment projects, including funding assessments.
• Build and maintain comprehensive financial models (e.g., cash flow, P&L, sensitivity analyses) for project forecasting.
• Track financial metrics for new projects and report key insights to senior management.
• Ensure alignment with SLNG’s Investment and Project Frameworks.
• Review actual vs. forecasted performance, identifying key variances and recommending corrective actions.
• Partner with teams in costing, operations, and commercial to align financial forecasts with operational goals, supporting pricing and contract negotiations.
• Work with Treasury on project financing, loan reviews, and drawdowns; manage interest rate and currency risks through hedging.
• Contribute to the evaluation of new projects supporting company growth.
• Identify financial and operational risks and collaborate with Risk Management to apply hedging strategies to mitigate project exposure.

Requirements:

• Minimum Bachelors Degree in Accountancy or any relevant field.
• Minimum 3 years of FP&A experience in Oil and Gas or any relevant industry.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682
EA Reg. No. R2198636 (Oh Puey Xin)

Responsibilities

• Identify reliable sources of supply for materials and services of require quality and quantity to be delivered on time.

• Conduct RFI, RFP, RFQ, tender activities in accordance to Procurement Governance & Regulations.

• Carry out price analysis and conduct purchase/contract negotiation with vendors/suppliers to ensure materials/services are acquired at most competitive pricing.

• Adjudicate awards and make recommendations to management for approval.

• Processing of PO, Change Order as well as tracking of deliveries.

• Liaise and collaborate with stakeholders on materials/services received and closing of PO.

• Provide regular feedback on materials/services status to stakeholders.

• Engage vendors for quality issues and resolve disputes when needed

• Ensure department’s KPIs are met.

• Any other ad-hoc duties as assigned from time to time

Requirements

• Minimum two years’ experience in similar position

• Possess a tertiary Degree or Diploma

• Solid knowledge and understanding of purchasing processes and system

• Familiar with SAP platform is a plus but not a must, IT savvy (proficient with MS Office and Excel)

• Able to multitask, prioritize and manage time efficiently

• Accurate and precise attention to detail

• Confident to communicate with all levels/different cultural backgrounds

• Good team player, a person with integrity, maturity and self-motivated.

Licence no: 12C6060

Key Responsibilities:

- Establish and implement a robust system to regularly assess and maintain instructor teaching quality. This includes conducting classroom observations, reviewing student feedback, and analyzing teaching outcomes to identify areas for improvement. Develop and enforce standards for instructional excellence.

- Evaluate student performance through a variety of methods, including assessments, projects, and coding exercises.

- Develop and implement SOPs to train instructors on how to effectively communicate with parents.

- Assist with administrative tasks such as creating and maintaining class schedules, generating reports on student progress and instructor performance, and keeping accurate records of student enrollment and attendance.

- Other ad hoc duties assigned

Requirement:

- Minimum Degree / Diploma in any disciple

- Prior teaching experience with primary or secondary school is required

- On the job training for coding will provided

Jessica Nguyen Huynh Thanh Truc

Recruiter (R23113787)

EA License No. 99C4599

Location: Jurong East

Working hours: 9.00am to 6.15pm

Duration: 6 months contract

Job Scope

• Perform check of accounts payable invoices and data entry of invoices and payment into accounting system

• Preparation of payments and ensure approval of payments are obtained on time

• Preparation and data entry of other entries into accounting system

• Proper filing of documents

• Open and sort out incoming letters/mails

• Other ad hoc duties assigned

Requirement

• Minimum GCE A level/ Diploma in any field

• No experience needed, training will be provided

Jessica Nguyen Huynh Thanh Truc

Recruiter (R23113787)

EA License No. 99C4599

Job Description

• Talent headhunting, screen resumes & sharing roles
• Handle Job Onboarding & Contract Signing
• Handle incoming calls to the department & admin work

Requirements:

• Minimum Diploma / Degree in ANY discipline
• Possess good communication skills
• Passion in interacting with people from diverse background
• No prior experience required, training will be provided !!
• Able to start work immediately or on short notice will be advantageous

Interested candidates please send your updated resume in MS Word Format to:

[email protected]

Subject: HR Assistant

or call 6736 3280 and ask for Kate

EA Personnel: Kate Leau Wei Xuan (R1552331)

Company Registration No.: 99C4599

Key Responsibilities

• Drive revenue growth and expand the market for general laboratory products and solutions in the assigned segment.
• Handle customer inquiries and provide exceptional pre-sales and after-sales support.
• Build and maintain strong relationships with existing and potential customers, including key opinion leaders.
• Monitor and analyze customer needs, feedback, and market trends to identify opportunities.
• Collaborate with the marketing team to implement strategies and campaigns.
• Follow up with customers on marketing promotions, campaigns, and open quotations to generate sales opportunities.
• Manage tendering processes for platforms such as GeBiz, SESAMI, and hospital tendering websites in Singapore.

Requirements

• Bachelor’s degree in a scientific discipline or business administration.
• Minimum 2 to 3 years of experience in laboratory sales, sales support, or customer service in the science industry.
• Good knowledge of scientific and general lab consumables.
• Strong communication, interpersonal, and problem-solving skills.
• Self-motivated with a proven ability to meet and exceed sales targets.

Interested candidates please apply online or send your latest CV to [email protected]

AlwaysHired Pte Ltd

Reg No: R1549345

EA: 24C2293

We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in compliance with the relevant provisions of the Privacy Policy available at www.alwayshired.com.sg/privacy-policy

2 years contract basis (upon expiry of contract, extension or conversion based on performance)

Responsibilities:

• Involved in large projects ranging from commercial, industrial, institutional, residential, healthcare, infrastructure, LTA etc
• Project management, design and development
• Liaise with clients, consultants and contractors
• Ensure compliance with local codes and regulations
• Confidently administer the contract and effectively manage the project/design team
• Coordinate and carry out tender, evaluation, recommendation and award processes
• Proactively identify and resolve technical coordination
• Keep updated on contractual and authorities' requirements
• Nurture, coach and upgrade skill levels of team members

Requirements:

• Architectural master/degree recognized by Board of Architects Singapore (BOA)
• Minimum 10 years post graduate experience
• Familiar with BIM and Authorities submission processes and guidelines
• Proficient in Autocad, Revit, Sketchup
• 5 days work week, Mondays to Fridays (Central, Singapore)
• All company benefits will be the same as a permanent staff (there is no bond to be served for the 2 years contract)

Interested and suitable candidate kindly click quick apply. Resume will be routed to Jasmine Chin Yan Min. We regret that only suitable candidate will be notified.

GEMS Recruit/EA License: 23C1459

EA Personnel No: R1442379 (Jasmine Chin Yan Min)

Beauty Therapist

Salary: $1,600 - $2,400 (Basic + Commission = Gross up to $4,000)

Working Hours: 6 day work week 9.30am - 8.30pm

Working Location: City Hall Mrt / Tanjong Pagar Mrt

Responsibilities

• Recommend suitable skin and body treatments to customers
• Perform skin and body treatments
• Manage client's appointments

Requirements

• Relevant Experience in eyelash extension

Email: [email protected]

Tan Yong Zhi (Jackson) | Reg: R24124461

The Supreme HR Advisory Pte. Ltd | EA No: 14C7279

Our client is a Manufacturing MNC. Due to business needs, they are now recruiting a Sales Coordinator to be part of their Sales Team for ongoing transformation projects. They are located in the West - easily accessible.

Duties of Sales Coordinator:

• Accurately process sales orders in the system, ensuring correct product details, pricing, and customer information.
• Prepare and maintain sales documents, including quotations, invoices, contracts, and sales reports.
• Assist the sales team in preparing presentations, proposals, and any other necessary documents.

Requirements:

• Relevant experience
• Experience with SAP or ERP System

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Tittle: Marine Service Engineer

Office location : Boon Lay
Working Location: On board ship

Working days : 5 days (Mon- Friday)

Working hours : 8am - 5pm

Salary : $2,000-$2,800 basic + OT + Allowances (Gross Salary $3,000 - $4,000)

Job Description

• Conduct periodic inspections, repair, service and maintenance of marine equipment to ensure reliable
  operation.
• Collaborate with clients and superintendents to deliver quality services efficiently.
• Generate reports and present findings to relevant personnel.
• Provide remote troubleshooting support through emails, ensuring customer issues are resolved promptly to maintain high satisfaction levels.
  
  Requirements:
• Diploma in Engineering or equivalent (Electrical/Electronics/Mechanical/Mechatronics).

✅The Supreme HR Advisory Pte Ltd EA No: 14C7279

✅SAMUEL SIAW Reg No: R24124745

• Provide patients and visitors with direction and assist with their enquiries/requests at the Concierge counter
• Visit patients, go the extra mile by offering assistance and recording feedback received
• Receive feedback from patients and visitors and provide appropriate service recovery
• Ensure smooth traffic flow at the lobby and at the driveway
• Ensure admitting patients are sent to the room as soon as possible
• Ensure discharging patients are fetched as soon as possible and coordinate limousine pick-up
• Liaise with florist and other departments for the offering of fruits/flowers gift/arrangement sets for designated patients
• Prepare ward visitation reports (as required)
• Conduct maternity and hospital tours (as assigned).
• Maintain records and reports of tours.
• Circulate VVIP list daily
• Assist with visa extension documentation for patients and their family members
• Make specialist referral appointments for walk-ins
• Work with supervisors to ensure the assigned service stations are manned effectively
• Participate in projects and assist in events as assigned
• Perform any other duties or undertake other responsibilities as assigned by Customer Service executive and above

Requirements

• Min NITEC / Diploma in any courses
• Min 1 to 2 years of customer service

5 days work, 2 off days

Able to commit weekends

42h per week

7am - 430pm ($12/h)

930am - 7pm ($12/h)

11am - 830pm ($12/h)

8pm - 730am ($16/h)

Interested candidates, please forward your resume to [email protected]

Consultant: Huang Jingsheng Kevyn (R1333338)

Recruit Express Pte Ltd (99C4599)

• Planning and developing concept, key visual, graphics, illustrations, and other creative materials.
• Research and study relevant information and materials.
• Communicate and Coordinate internally with creative director and sales art services on production matters and timeline.
• Preparing final artwork for printing and digital media
• Contributing to team efforts by accomplishing tasks as needed.
• Reviewing final layouts and suggesting improvements when necessary
• Proper and systematic documentation and archiving of artwork
• Exercise judgment and project management skills to balance priorities and communicate to teams to meet and exceed project deadlines and commitments;
• Ensure a creative, yet consistent look and feel that adheres to and supports the corporate branding, visual identity, guidelines, and messaging

Job Description:

• Competent in reading and understanding drawings and perform measurements.
• Competent in preparing Bills of Quantities.
• Competent in understanding tender/contract/document/specifications/terms of contract
• Competent in analysing quotations/prices/rates, build-up rates and perform pricing
• Competent in performing contract administration including but not limiting to valuation of payments and variations claims in accordance to contract requirements
• Competent in performing all tender activities necessary for the procurement of new projects
• Competent in performing any other activities in connection with the businesses of the holding company
• Competent in working independently as well as with a team
• Participate in any activity ancillary to the company's other objectives e.g. charity events
• Competent in completing required obligations within stipulated timings and other constraints

Job Requirements:

• Bachelor's Degree in Quantity Surveying
• Minimum 3 years of working experience, preferably in the construction industry
• Proficient in Microsoft Office Tools

Candidate is to assist the Manager in maintaining overall system of our central kitchen and plainning of staff roster.

He/she is to be familiar with kitchen settings and raw materials handling. Food hygiene certification is a must.

Candidate is to train juniors/ new staffs to perform their job duties should they be unfamilar with their job scope.

6 days work week.

Sales Interior designer

Job Highlight

• Flexible working hours (No showroom duty)
• Attractive income (Commission Based)

Job Responsibilities

• Schedule meeting with prospects to understand their design requirements.
• Provide solutions for space planning and design conceptualization.
• Preparation of quotations for project costing.
• Execution of projects and projects coordination with contractors and vendors.

Job Requirements

• LOCAL APPLICANTS ONLY.
• Passionate and creative in interior design.
• Good communications skills.
• Able to work as a team player.
• Proficient in basic Autocad & Sketchup (Minimum).
• Minimum Diploma in relevant field.
• Fresh grads welcome, training will be provided.
• Mandarin speaking preferred.

*Only shortlisted candidates will be contacted.

Our Client is in the Aviation Industry. Due to their current expansion plan, they are looking for an Quality Engineer to join their team, in hopes of developing the current high performing team. They are located in the East.

Responsibilities;

• Ensure product and process quality by managing the Quality Management System (QMS) in compliance with government regulations, aviation authority standards, and customer requirements.
• Update and refine quality procedures and control instructions to align with operational and regulatory standards.
• Collaborate with customers, vendors, and suppliers to address non-conformance issues.
• Perform root cause analysis and implement corrective actions to reduce poor quality costs.
• Conduct internal audits to evaluate compliance with ISO 9001, AS9100, and NADCAP standards.
• Carry out vendor and on-site audits as required to ensure quality performance.
• Ensure strict adherence to customer and regulatory authority standards and specifications.
• Lead efforts to minimize the cost of poor quality and reduce scrap through effective quality management practices.
• Any ad-hoc duty as assigned

Requirement

• Min Degree in Mechanical or Aeronautical Engineering
• Min 2 years experience in ISO9001 / AS9100 Quality Management System and NADCAP process
• Experience and knowledge in fishbone diagrams, FMEA and 5-whys methodology
• Able to read and interpret technical and blue print drawings

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R21103987 (Yan Yongmao)

Our client is a Manufacturing MNC. Due to business needs, they are now recruiting a Laboratory Technician to be part of their Labortory Team for ongoing transformation projects. They are located in the West - easily accessible.

Duties of Laboratory Technician:

• Assist in routine lab tasks such as paint preparation, panel setup, and airless spray applications.
• Conduct sampling, testing, and analysis for paint products.
• Support chemists in development projects, including managing stock levels for panels, raw materials, and lab supplies.
• Participate in trial applications and inspections outside the lab under supervision.
• Handle non-chemical waste disposal and maintain a safe work environment by following ISO, safety, and environmental standards.
• Communicate progress or delays effectively with the line manager.
• Ensure workplace safety, especially in handling chemicals, and follow preventive measures to reduce risks.

Requirements:

• Diploma in related field
• Entry level are welcome to apply. Training provided.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Service Technician

Salary: $2,500 to $3,000

Working Days: 5 days (9am - 6pm)

Office Location: Bukit Batok

Working Location: Singapore Islandwide - Client site

Main Responsibilities:

• Routine Maintenance: Performing regular inspections and preventative maintenance on BMS equipment and system. Ensuring that all equipment and systems operate efficiently to prevent breakdowns.
• Repairs and Troubleshooting: Identifying and fixing equipment and system level issues. Troubleshooting malfunctioning equipment and performing repairs to resolve issues promptly.
• Emergency Response: Handling emergency repairs, such as system breakdown or broken equipment. Responding quickly to maintenance requests from the Building Facility Team.
• Managing Building Systems: Monitoring the operation of building management systems (BMS), which may include HVAC, lighting, security, and fire protection systems. Adjusting settings and controls as necessary to maintain optimal building conditions.
• Performing replacement/ A&A work requested by building FM Team upon receive of Job confirmation.
• Record-Keeping and Reporting: Documenting completed maintenance tasks and repairs in logs or maintenance management systems. Reporting major issues to supervisors or management for further action.
• Compliance and Safety Standards: Ensuring compliance with local building codes, safety regulations. Following safety protocols for handling hazardous materials, using protective equipment, and working in potentially dangerous environments.

Experience and Qualifications Required:

• Diploma/Degree in Mechanical Engineering or Electrical Engineering or any related discipline
• At least 1~3 years of working experience in construction or retrofit projects in BMS/ACMV/Electrical/ELV Technical skills in Building Management System, low voltage electrical works.
• Hands on repair and maintenance skill is a must

WhatsApp: +65 9837 8400

Lim Jun Yao Reg No.: R1989028

The Supreme HR Advisory Pte Ltd EA No.: 14C7279

Our client is a well-established market leader in the FMCG industry. Due to their current expansion plan, they are looking for Warehouse Officer to join their warehouse team, in hopes of developing the current high performing team. They are located in the West.

Jobs Scope:

• Perform receiving and QC checks, updating records in WMS/QC systems.
• Ensure items meet quality standards and manage quality photos in reports.
• Reject non-compliant items, handle disposal, and prevent store delivery of such products.
• Train new staff on fruit quality checks and handle administrative tasks like orders and feedback.
• Carry cartons (up to 20 kg) and operate MHE for pallet movements.
• Support quality improvement initiatives and other assigned duties.

Requirement:

• Min 1 year of warehouse experience
• Comfortable with rotating shift

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R22108850 (Chan Mun Mun)

Assistant Cook Job Description:

An Assistant Cook, or Assistant Chef ensures the kitchen is orderly and assists Cooks to prepare and arrange food. Their duties include cleaning the kitchen area, washing dishes and utensils and ensuring that the Cook has everything required to run the kitchen efficiently.

Assistant Cook duties and responsibilities:

· Assisting the Cook in food preparation activities, such as cleaning, cutting, chopping and peeling food ingredients

· Cleaning and sanitising the food preparation areas based on company and industry hygiene codes and health and safety standards

· Washing, disinfecting and properly storing cooking and kitchen utensils and equipment

· Buying, weighing and storing ingredients and food supplies

· Operating a variety of kitchen appliances and instruments including cutters, knives, mixers and ovens

· Managing inventory, unloading supplies and organising the storeroom

· Participates in and/or contributes to programs, committees, or projects designed to improve quality of service and employee productivity.

· Maintains clean work areas, utensils, and equipment.

· Develop new menu items while improvising the existing ones.

· Maintain and manage kitchen expenses,food costs, inventory, and staffing with in budgetary limits.

· Able to cook north Indian food.

· Able to do shift work.

Job Summary: The Front Office Manager is responsible for the overall management and operation of the Front Office department providing efficient service and meaningful experiences. You will foster a culture of hospitality, leading and directing the Front Office team towards achieving service excellence at all times and ensuring that every guest experience aligns with the hotel’s brand and service quality.

Key Responsibilities:

• Maintain a high guest service focus by always approaching your job with the guests in mind.
• Drive departmental objectives and oversee the daily operations and administration of the Front Office department which includes the Reception, Concierge and Communication Centre.
• Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both guests and colleagues.
• Be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
• Flexible, respond quickly and positively to changing requirements including the performance of any tasks requested of you.
• Maintain presence in the lobby, setting the example to team members for guest service.
• Coordinate with the Housekeeping and Engineering department to ensure that cleaning and maintenance is followed up with and procedures are maintained.
• Develop, implement and monitor action plans to make improvements to guests’ experience and / or address shortfalls in standards. Identify shortfalls before they affect guest experience.
• Carry out recruitment, selection and onboarding activities for all Front Office team members.
• Able to explain the standards to the team and train each team member individually with specific job skills checklists that relate to their responsibilities.
• Monitor and assess team members’ performance through regular review checks and feedback
• Plan, develop and conduct training for the team and identify and training gaps.
• Ensure the shift is reviewed, handovers and briefings are carried out.
• Maintain leave plans, monitor, control and minimize overtime for the department
• Maintain guest histories to assist with returning guests and VIPs.
• Review arrival list for all arrivals and VIPs, coordinating with all departments concerned to ensure that room allocation, amenities and special requests are arranged.
• Work closely with the VIP Services Manager, ensuring all VIP arrivals and departures are well organized. Welcome, escort and bid farewell to all VIP guests and any guests that require special attention.
• Continuously monitor and evaluate operations, policy and procedures of the Front Office. Identify opportunities to streamline processes and propose necessary productivity improvements to the Director of Rooms.
• Aid the Director of Rooms in the preparation of the monthly forecast and annual departmental budget. Control and review expenses, implementing control actions when needed.
• Be familiar with the hotel’s fire safety, security and emergency evacuation procedures. Coordinate with the Security team in times of crisis or vice activities within the hotel.
• Serve as the primary decision-maker when it comes to service recovery for guests.
• Oversee the development, management, communication and progress of the hotel’s Customer Relationship Management efforts and programmes.
• Ensure that all online and offline guest feedback has been addressed and resolved in a timely manner, recommend and implement correction actions as needed.
• Utilizing insights from guest feedback, industry trends and best practices, work closely with the Assistant Front Office Manager to recommend strategies in driving service enhancement.
• Depending on operations and / or manpower requirements, be ready to stand in and manage any sections within Front Office.

Skills & Knowledge:

• Service-Oriented: Passion for hospitality and strong commitment to service quality.
• Problem-Solving: Ability to identify and act on opportunities, think critically and act decisively.
• Interpersonal Skills: Recognize and address the different needs of both internal and external guests. Effectively communicate, engage and influence different stakeholders.

Experience & Qualifications:

• Diploma in Hotel Management or related field. MBA is a plus.
• 5+ years of managerial experience in hotel front office operations
• Proven leadership and decision-making skills, especially in high-pressure situations
• Proficiency in Opera / Opera Cloud
• Willingness to work flexible hours, including weekends and extended shifts when needed

About Royal Plaza on Scotts

At Royal Plaza on Scotts (RP), we continuously strive to create a workplace that promotes fun, happiness, trust, pride and camaraderie that will spur our talents to be their best.

Our best practices were being validated and recognized when we were awarded the Best Employer 2013 and Best Employer for Commitment to Engagement by Aon Hewitt, #1 Best Companies to Work by Great Place to Work® Singapore in 2019 and #1 Asia’s Best Workplaces by Great Place to Work® Singapore from 2019 to 2020.

RP is also immensely proud to receive the Tripartite Alliance Award in Work-Life Excellence, the only employer award endorsed by the tripartite partners (namely Ministry of Manpower, National Trades Union Congress (NTUC) and Singapore National Employers Federation). This award recognizes RP as one of the best organizations to work for in Singapore, with fair, responsible and progressive employment practices.

Voted Best Independent Hotel in Asia Pacific by TTG Asia Travel Awards for 10 consecutive years and awarded the 2017 Certificate of Excellence by TripAdvisor, RP is an iconic hotel located in the Orchard area, a bustling district in Singapore.

Come experience our culture and journey with us towards a great and progressive workplace!