Summary

Responsible for the formation and implementation of the Food & Beverage annual business plan and medium term strategies, as well as establishing key performance objectives and plans to ensure the hotel meet its business targets and drives sustainable profitable growth.

Job Responsibilities

• Responsible for the conceptual and operational design of the restaurant and bar concepts in the Hotel.
• Be an active participant in the strategic marketing approach to ensure exposure the Food & Beverage of the Hotel.
• Create active strategies to maintain a strong social media capture.
• Daily monitoring of Food & Beverage performance and assume responsibility for its achievement.
• Leading the restaurants, bars and events team in proper expenses and cost control with required services and standards and monitoring the performance of all the outlets in this process.
• Proven track record in the ability to conceptualize, promote and deliver innovative promotional events.
• Overall responsibility of all operational components of the division to ensure efficiency and effectiveness of operations and maintain high standards of operations in all restaurants, bars and events.
• Drives high levels of guest satisfaction through the consistent execution of all brand standards, visible operational leadership, active trend analysis and hands-on interaction with guests and associates.
• Collaborate with the Executive Chef to continually review and refresh menu offerings as deemed by locality and region.
• Create an operational environment of education and empowerment that energizes the team to focus on guest preferences and aspirations, allowing for the creation of memorable guest experiences.
• Continuous focus on employee satisfaction and ensures continuous improvement action plans are executed effectively, and as need, with a focus on a team and succession planning culture.
• Cultivate a positive culture surrounding the guest feedback platform and formulate strategies to continually improve the guest experience.
• Cultivate a culture of exploring new strategies on how revenue streams can be developed.
• Create revolutionary new standards.
• Liaise with all outlet and kitchen management to improve service and product efficiency.
• To conduct regular hygiene audits in conjunction with the Executive Chef and Stewarding.
• Develop the Annual Department Business Plan and Financial Budget.
• Implement T&C activities within budgeted guidelines and time frame, controlling expenditure during the financial year.
• Ensure payroll for the department is run in accordance with statutory regulations and company guidelines.
• Facilitate the smooth running of the department through adequate supply of materials and equipment.
• Ensure that high level of food safety management and precautions with regards to the hotel food safety and hygiene standards (HACCP) are adhered to in the department.
• Be pro-active in controlling costs being fully aware of forecasted business and targeted profitability whilst maintaining standards.
• Plan, develop and grow the food& beverage team through leadership, mentorship and coaching to fuel the growth of the team.
• Conduct departmental orientation; ensure that all new hires and existing colleagues are trained in the on-the-job training of the Food& Beverage Division.
• Collaborate with Talent & Culture team that lead to efficient and effective recruitment process and also the team in the education plans to increase colleagues’ knowledge and skills in service and culinary excellence.
• Lead and facilitate the performance review process for the division, adhering process schedule and follow up.
• Have regular brainstorming sessions that includes all colleagues to create a flow of new and ‘improved’ ideas.
• Be fully conversant with hotel fire & life safety/emergency procedures.
• Attend all briefings, meetings and trainings as assigned by management.
• Perform other duties as directed by the management.

Today we are looking for a sales assistant to join our talented team in Singapore. This role will be part time for 12hours per week and includes shifts at weekends and evenings.

As a sales assistant you will have the chance to offer customers a high level of service by starting conversations, selling products at the cash desk, fitting rooms and on the shop floor, processing deliveries, stock replenishment and merchandising the latest garments on the shop floor.

Dual reporting to the CEO Singapore and the Chief Legal Officer in Gland, Switzerland, the candidate will be responsible for the following:

Compliance & MLRO duties:

• A senior role in the managing of the Compliance function as an MAS licensed firm,
• Acting as the primary MAS liaison officer, registered MLRO and DPO,
• Establishing and oversight of the implementation of SQPL’s local and group compliance and AML-CFT policies, procedures, systems and controls, including reviewing and updating as appropriate based on MAS and FINMA/Group requirements:
  • Responsible for the review and lodging of STRs,
  • Updating such documents on an annual and on-going basis.
• Identify, manage and report on key compliance risks using the prescribed risk based approach,
• Responsible for the review of client on-boarding, review of KYC DD, AML, SoW and SoF, and appropriate CDD files in accordance to MAS and Group requirements,
• Manage and adhere to the reporting timetable of the following:
  • Annual Compliance reports,
  • Compliance Monitoring Plan,
  • Quarterly AML Risk Analysis,
  • Quarterly Senior Management – compliance input,
  • MAS regulatory reports and Compliance returns,
  • Group Compliance reports,
  • Ad-hoc reports as requested by the Group and MAS.
• Act as the Compliance liaison point with Group, with regular update calls / communications,
• Embed a culture of compliance across the firm and support Senior Management,
• Conduct training on Compliance Induction, Ethics, AML, Bribery, Sanctions and all relevant compliance and AML policies and regulations as appropriate,
• Partner the business in an advisory capacity to provide solution-oriented advice on business compliance issues,
• Provide advice and guidance to the business on transactions, to ensure operations are within the sanctions regime of the UN, OFAC, FATF and other applicable rules and procedures,
• Provide guidance and training to staff on the appropriate implementation of compliance relevant rules, laws and standards,
• Responsible as the appointed MLRO for analysing transactions and, where necessary, filing of STRs to the relevant Singapore authorities,
• Continuously review compliance policies, procedures and communications from regulators so as to ensure the firm remains compliant and documents are kept up-to-date,
• Monitor effectiveness of the systems, policies and procedures designed to manage compliance risk and proactively assist and make recommendations for improvements to systems, policies and procedure,
• Act as the key contact point for communications with the regulator, build and maintain an effective working relationship with regulator so as to mitigate compliance risk,
• Supervise, manage and develop the Compliance team members.

Business risk duties:

• Maintain the policy suite for SQPL including but not limited to Compliance Manual, Risk Management Policy, Data Protection Policy, BCP Policy, etc,
• Annual updates of Business Impact Analysis and maintenance/update of risk registers for the entity,
• Submission of relevant reports to the Internal Controlling and Risk Department in the Head office and respond to ad-hoc queries from Group.

As a Compliance Officer, you will be part of the Compliance & Risk Department.

Job scope includes the following:

• Work closely with the Head of Compliance, Risk & MLRO, together with members of the local and global compliance team and other internal functions, to ensure that processes, system and controls are in place and reflect applicable Group and local regulatory requirements,
• Keep pace with regulatory changes, perform a gap analysis on new regulations and undertake an assessment of the relevant changes against current policies and procedures,
• Assist with regulatory audits and inspections,
• Undertake risk assessments and periodic reviews in accordance with the Compliance Monitoring Plan,
• Assist with monitoring the effectiveness of the systems, policies and procedures designed to manage compliance risk and proactively assist and make recommendations for improvements to systems, policies and procedure,
• Review of client account opening requests (private clients, companies, institutional clients, financial institutions, external asset managers, introducing brokers) from an AML/CTF standpoint (MAS, FATF, OFAC) including name screening, PEP review, background research etc,
• Undertake periodic and ad hoc name screening, review hits and clear alerts,
• Proactively identify gaps, highlight any potential concerns/risks, recommend remediation actions and share best practices to enhance existing policies and processes,
• Preparation of internal training material on compliance-related topics.
• Participation in ad hoc local/Group compliance and regulatory projects,
• Provide compliance advice and support to the Front line sales team and Management,
• Perform any other duties as may be assigned by the Company from time to time.

What a Senior Consultant, Client Success does at Visa

The Sr. Consultant enables new client capabilities, promotes product adoption and optimizes client performance. In this role you will be leading Client Services operational engagements for key global and regional Acquirers. This position requires execution, analytical skills, and client relationship abilities. This role works independently. The position requires a high level of technical proficiency, execution and analytical skills to succeed by supporting clients with complex problems and optimization opportunities. The individual is expected to have a keen insight into Visa's product offerings, best practices, and calls for deep collaboration and partnership with leadership across functions (e.g., Client Services, Sales, Product).

In this role, you are expected to

• Partner with Account Executives (AEs) to lead operational activities with our client providing an advanced level of technical consultation on systems and services.
• Act as liaison for the client and provide problem management, proactive identification of processing efficiencies, service change support and system enhancement support.
• Provide proactive planning and operational support to ensure that both the client and Visa are operating in the most effective and cost-efficient manner while managing costs and increasing overall transaction performance (including authorization, clearing and settlement, back-office processing)

• Represent complex customer change requests, system, or operational requirements, negotiate, and manage expectations.
• Lead operational activities with key stakeholders.
• Develop and deliver client success plans and delivery roadmaps for key Global as well as Regional Acquirers, supporting key client objectives and Visa initiatives.
• Support periodic operational reviews with Clients and Visa stakeholders, incorporating input, comparison and client progress against product metrics.
• Ensure that Client Services team deliver Visa’s objectives whilst helping to drive client success and a high level of client satisfaction. 
• Assist in incident management, identifying processing problems and client impacts, communicate ongoing situation status and resolution.
• Work with our clients to manage assignments such as client initiatives, or change requests that are diverse in scope, and determine the appropriate courses of action to deliver.

• Proactively identify analytical insights about client performance and drive opportunities to optimize client performance by monitoring client health and liaising with specialist Visa teams as needed.

• Identify additional business opportunities for clients, drive value-added services and new payment flows to increase service quality as well as revenue.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

We are seeking a highly skilled and innovative Associate (Electrical) to join our dynamic team in Singapore, Singapore. As an integral part of our engineering department, you will play a crucial role in designing and managing electrical systems for various projects, with a focus on delivering cutting-edge solutions to our clients.

• Lead and manage medium to large-sized electrical engineering projects, ensuring timely delivery and adherence to quality standards
• Develop and oversee electrical system designs, including power distribution, lighting, and control systems
• Collaborate with cross-functional teams to integrate electrical systems with other building components
• Prepare detailed project specifications, cost estimates, and design programs
• Manage project finances and resources to meet agreed-upon deliverables within budget
• Conduct quality control reviews of design calculations and drawings
• Mentor and guide junior engineers, fostering their professional development
• Participate in client meetings and presentations to discuss project requirements and progress
• Stay updated on industry trends, emerging technologies, and relevant codes and standards
• Contribute to the continuous improvement of our electrical engineering practices and methodologies

Are you passionate about Korean Beauty, Skincare, and Makeup? Do you thrive in a dynamic, creative, and professional environment? If the answer is yes, we’d love to meet you!

• Performance Bonus
• Meal Allowance
• Medical Insurance

We are seeking a talented Cloud Engineer with expertise in Google Cloud Platform (GCP) to join our growing team. The ideal candidate will be responsible for designing, implementing, and maintaining cloud infrastructure and services on GCP. This role requires a deep understanding of cloud architecture, best practices, and hands-on experience with GCP services.

Cloud Infrastructure Design: Architect, design, and deploy scalable, secure, and cost-effective cloud infrastructure on GCP.

Automation and Scripting: Develop automation scripts to manage cloud infrastructure using tools like Terraform, Ansible, or Cloud Deployment Manager.

CI/CD Pipeline Management: Implement and maintain CI/CD pipelines to automate the deployment process and ensure smooth software delivery.

Security and Compliance: Ensure that the cloud environment meets security and compliance requirements by implementing best practices in identity management, data protection, and network security.

Monitoring and Optimization: Set up monitoring, logging, and alerting systems to ensure the health and performance of cloud resources. Optimize resource usage to minimize costs.

Collaboration: Work closely with development teams to provide cloud infrastructure support and to troubleshoot any issues related to cloud services.

Disaster Recovery: Design and implement disaster recovery plans to ensure business continuity in case of cloud service disruptions.

Documentation: Create and maintain comprehensive documentation of cloud architectures, configurations, and procedures.

Continuous Improvement: Stay updated with the latest GCP services, tools, and industry trends to continuously improve cloud infrastructure.

• Min 5+ Years of experience as cloud Engineer with expertise in GCP Cloud
• Extensive experience with Google Cloud Platform (GCP) services, including Compute Engine, Cloud Storage, Cloud SQL, Big Query, Kubernetes Engine (GKE), and more.
• Strong knowledge of cloud architecture and best practices for designing scalable, resilient, and secure cloud solutions.
• Proficiency in infrastructure-as-code tools such as Terraform, Cloud Deployment Manager, or Ansible.
• Experience with containerization and orchestration technologies, particularly Docker and Kubernetes.
• Experience with CI/CD tools like Jenkins, GitLab CI, or CircleCI.

Moomoo Financial Singapore Pte. Ltd. (Moomoo Singapore) is an advanced financial technology company transforming the investing experience by offering a digitalised brokerage and wealth management platform – moomoo. Moomoo enhances the user experience with market data, news, and powerful analytical tools. Moomoo also embeds an unique digitalised investment community to connect all users, investors, companies, analysts, media and key opinion leaders.

In Singapore, Moomoo Financial Singapore Pte. Ltd. (www.moomoo.com/sg) offers investment products for trading via the moomoo platform, and it is a capital markets services licence holder regulated by the Monetary Authority of Singapore (Licence No. CMS101000). In June 2022, Moomoo Singapore became the first digital brokerage to receive all five memberships from the SGX Group for the securities and derivatives markets.

Working at Moomoo, you will get

• Be a part of the world’s leading digital brokerage firm where growth and career development opportunities are endless.
• Enjoy a competitive total compensation package that truly values your skills and contributions.
• Comprehensive insurance coverage for employees and dependents to provide you a peace of mind
• Fun loving and diverse work environment that hosts various team-bonding programs and company events
• Business casual work attire everyday
• And Much More!: Discover even more perks and benefits as we take you through the hiring process!

Responsibilities

• Help manage and train offline sales and drive user acquisition and retention through offline community events and roadshow activations
• Oversee all offline campaigns and be responsible for quarterly and yearly sales targets and business objectives
• Run proper training program to ensure all sales team are well-accustomed to moomoo’s platform and product suite, marketing campaign mechanics, and adherence to compliance requirements
• Participate in company's marketing campaigns, provide trustworthy feedback, and collaborate closely with internal teams to meet and exceed the company sales goals

Please note that only short-listed candidates will be contacted.

Requirements

• At least 3 years of related working experience as a sales/senior sales
• Familiar with offline sales and customer engagement, and great with verbal communication
• Results-oriented, self-motivated, with strong interpersonal skill
• English speaking fluency is a must, Chinese speaking fluency is a plus
• Familiar with financial products and with FS compliance requirements is a plus

Our Values

• Integrity
• Integrity Story: Say No to Super High Leverage
• We hold fast to our value of integrity and attach great importance to user experience and risk management. Unlike some other brokerages, we don’t try to attract users’ attention by claiming to enable super high-leverage financing for IPO subscriptions, which quickly reaches the limit.
• Efficiency
• Efficiency Story: Promise Made to a User on New Year's Eve
• On February 11, 2021, Chinese New Year's Eve, a user wrote a post in the Community at around 8 AM and received Leaf's reply just 8 minutes later. According to the user's suggestion, we issued a letter to shareholders after releasing our annual report.
• Service
• Service Story: Providing Excellent Services and Undertaking Our Responsibilities
• After Ant Group’s IPO was suspended, we refunded all subscribers’ subscription fees and margin interest, bearing all the costs ourselves.
• Excellence
• Excellence Story: Leaf Opens Our App Over 30 Times a Day
• According to statistics, Leaf opens our app over 30 times a day on average. He repeatedly checks every detail. While normal users might just enter a trading page and stop there, Leaf taps some seemingly boring or repetitive elements on the page. He continually assesses the app’s loading speed and visual effects.

• Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification and escalation.
• Support on desktops, notebooks, printers, scanners hardware components.
• Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications that are found in the Desktop PCs and Notebook PCs. Examples of such software are Windows 10 OS or any standard desktop OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express, etc.
• Installation of Apple IPad software’s.
• Provide support for queries, escalation, problem determination, resolution and MAC – move, add and change.

• At least a Professional Certificate, Diploma or advanced /Higher /Graduate Diploma.
• Willing to learn and work in a team.
• Professional presence and excellent communication skills.
• Hardware Skill – Desktop, Laptop, Printer and Scanner
• ·Windows OS (Must know Windows 10)

PRISM+ is the largest Singaporean direct-to-consmer smart home appliances brand. Our mission is to offer cutting-edge products to the masses at affordable prices. We are a rapidly growing, ever-evolving organisation, and we are seeking new teammates to join us on our exciting journey.

We are looking for a motivated and detail-oriented Product Associate to support the development and optimization of our smart home app, PRISM+ Connect. The ideal candidate will have a keen interest in smart home technologies and a strong desire to learn and grow in the field of product management.

• Support Product Development:

• Assist the Product Manager in defining and documenting product requirements and specifications.
• Help coordinate the development process, ensuring timely delivery of features and updates.

• Market Research and Analysis:

• Conduct market research to understand industry trends, user needs, and competitor products.
• Analyze user feedback and data to identify areas for improvement and new feature opportunities.

• Cross-Functional Coordination:

• Facilitate communication between engineering, design, marketing, and customer support teams.
• Ensure all teams are aligned and informed about product updates, timelines, and requirements.

• User Experience Support:

• Work with UX/UI designers to create wireframes, prototypes, and user interfaces that enhance user experience.
• Assist in usability testing and incorporate findings into product improvements.

• Operational Tasks:

• Manage product documentation, including user stories, specifications, and release notes.
• Track project progress and update status reports to ensure transparency and accountability.

• Product Testing and Quality Assurance:

• Participate in product testing to identify bugs and ensure high-quality releases.
• Coordinate with the QA team to ensure comprehensive testing coverage.

• Performance Monitoring:

• Monitor product performance metrics and user engagement data.
• Assist in preparing reports and presentations for stakeholders and management.

Qualifications:

• Bachelor’s degree in Business, Marketing, Engineering, Computer Science, or a related field.

• 0-1 year of experience in product management, project management, or a related field is preferred but not required.

• Internship experience in a technology or product-focused role is a plus.

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Co-Development Business Unit is looking for Data Engineer

Internal Code: A24122

This is a contract role - the engagement is from January 2025 to July 2025

This is a healthcare application:

• Mobile application (iOS and Android)
• Dashboard (React)

What will you do?

• Support the development and business teams in unit testing and archiving data, engineered features, and algorithmic inputs/outputs throughout the data pipeline and to support analytics.
• Proven experience as a data engineer/ data analyst in mobile app development projects and administrative dashboards.

1. Create unit tests throughout the data and algorithms domain:

• Work with engineering and business teams to implement wide-coverage unit tests of data and engineered features at different stages throughout the data collection and processing pipeline
• Create unit tests of inputs to and outputs from the algorithms that drive the clinical service
• The unit tests include validation of the inputs and outputs of black-box machine learning algorithms
• Establish a regular process to execute the tests and document their outcomes as a part of our product development and release lifecycle

2. Implement and refine mechanisms to continuously archive the state of algorithmic inputs and outputs:

• Implement a process of taking snapshots of data/features input into algorithms necessary to recreate their outputs/predictions at any point in the past during the service
• Communicate requirements to the software development team

3. Assist in the successful delivery of regular service analytics and reports:

• Support the business and analytics teams in their daily and weekly delivery of reports on data completion, user engagement, and algorithm actions by addressing any data quality and validation requirements.

What are we looking for?

• Bachelor's Degree in computer science, engineering, business analytics, technology, or a related field.
• Minimum of 2 years of experience in data engineering, data analytics, or data product management roles within the tech industry. Experience in healthcare is a plus.
• Ability to implement tests in Python.
• Experience in machine learning algorithms
• Good understanding of the validation requirements of an algorithmic product. Knowledge of healthcare regulation and auditing requirements is a plus.

What do we offer in return?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Assurity Trusted Solutions (ATS) is a wholly owned subsidiary of the Government Technology Agency (GovTech). As a Trusted Partner over the last decade, ATS offers a comprehensive suite of products and services ranging from infrastructure and operational services, authentication services, governance and assurance services as well as managed processes. In a dynamic digital and cyber landscape, where trust & collaboration are key, ATS continues to drive mutually beneficial business outcomes through collaboration with GovTech, government agencies and commercial partners to mitigate cyber risks and bolster security postures.

We are looking for an individual to join us as Procurement and Contract Management Specialist. This person should be familiar with government procurement procedures and contract management. We will be offering as a contract employment.

A brief summary of your job responsibility:

• Plan with other project teams within the Division to ensure timely procurement of contracts for development projects.
• Lead the procurement of contracts for Division’s development projects. Safeguard good governance of procurement processes to ensure compliance with the Government Instruction Manuals (IMs) and GovTech internal financial and procurement rules
• Reviews current workflows, processes, and identifies areas for standardization and improvements.
• Draft, review and refine structure of tenders, contractual terms, and requirement specifications for ICT systems, products and services procurement.
• Advise project teams on government procurement policies and ensure compliance while meeting project needs; provide guidance on specification requirements and queries.
• Assists in audits conducted by both internal and external auditors on contracts/projects.
• Identify potential procurement risks and its implication to the project stakeholders, and propose mitigating measures to manage the risks
• Apply contract monitoring methods to assess suppliers’ performance, and execute contract management procedures and techniques.
• Manage vendors (in accordance to contractual obligations) to meet stipulated service levels within scope and schedule and perform variation and technology refresh (when necessary).
• Provide regular and timely project status reports to upper management and manage project timelines, stakeholders, and communications.
• Ensure compliance of ICT projects with Quality Management System (QMS) and contractual requirements.
• Provide leadership, direction and guidance to help staff in the team to carry out their duties effectively and efficiently so as to achieve the Team’s targets.
• Perform any other duties as assigned.

To succeed in this role, you will ideally have:

• Be familiar with Government IM on Procurement
• Minimum 5 years of relevant work experience in the ICT Industry and/or Government procurement
• Good knowledge of ICT procurement and contract management practices
• Experience in procurement of Cloud, Software as a Service (SaaS), and/or AGILE projects will be beneficial
• Participated in full software or product development cycles
• Proven experience in IT business analysis
• Experience in Project Management for Monitoring and Tracking
• Ability to communicate effectively across all levels
• Good analytical, organization and planning skills
• Ability to work collaboratively as a team player and independently as a self-motivated individual
• Excellent oral and written communication skills, with the ability to pitch ideas and influence stakeholders
• Good command of the English language, both written and spoken

Join us and discover a meaningful and exciting career with Assurity Trusted Solutions!

The remuneration package will commensurate with your qualifications and experience. Interested applicants, please click "Apply Now".

We thank you for your interest and please note that only shortlisted candidates will be notified.

By submitting your application, you agree that your personal data may be collected, used and disclosed by Assurity Trusted Solutions Pte. Ltd. (ATS), GovTech and their service providers and agents in accordance with ATS’s privacy statement which can be found at: https://www.assurity.sg/privacy.html or such other successor site.

• A wholly-owned subsidiary of GovTech.
• We promote a learning culture and encourage you to grow and learn.
• A competency framework is in place to help you grow your career with us.
• Contract Staff enjoys the same benefits as Permanent Employees.
  

As a Database Administrator (DBA) at Unison Consulting Pte Ltd, you will play a crucial role in managing and maintaining our database systems. Your primary responsibilities will include designing, implementing, and optimizing database solutions to ensure high availability, security, and performance. You will work closely with development teams to support application needs and ensure data integrity.

Key Responsibilities:

• Design, install, configure, and maintain database management systems.
• Monitor and optimize database performance and troubleshoot issues.
• Implement and manage backup and recovery strategies to ensure data protection.
• Ensure high availability and scalability of databases.
• Collaborate with developers to define database requirements and support application development.
• Perform regular database audits and security checks.
• Prepare and maintain documentation for database configurations and procedures.

Perform day-to-day database administration tasks, including monitoring and maintenance.

Assist in database installation, configuration, and patching.

Monitor database performance and optimize queries to improve efficiency.

Implement backup and recovery procedures to ensure data integrity and availability.

Troubleshoot and resolve database issues in a timely manner.

Apply security measures, including user management and database permissions.

Assist with database upgrades and migrations as needed.

Perform regular database health checks and generate reports.

• Salary: SGD 6000 - 9000
• Great Work Culture
• Includes comprehensive insurance for self and family. Includes Specialist and Dental Coverage.
• Includes Standard Annual and Sick Leave

The future has many facets: for the courageous, it is opportunity.  

The world is becoming increasingly digital, connected, but also more uncertain and volatile. Yet, the iconic German sports car brand Porsche sees this complex future as opportunity. “In the beginning I looked around and could not find quite the car I dreamed of. So I decided to build it myself.” With this aspiration, trailblazer Ferry Porsche set the guiding principles for Porsche now, and beyond – to be the brand for those who follow their dreams.  

Now, we dream a new future for automotive retail with our new venture, Porsche Singapore Pte. Ltd. Our mission: to enhance the way Porsche engages with customers and fans at every touchpoint, integrating digital solutions and transforming brand experiences in Singapore and the region. 

Join us on this trailblazing endeavour and be part of an agile team in an enriching environment. Porsche Singapore Pte. Ltd. offers long-term career prospects within the larger Porsche ecosystem, opportunities for personal development, and affirms fair hiring and remuneration policies. 

Service Advisor
Porsche Singapore Pte. Ltd.
Porsche Singapore is seeking a customer-focused and detail-oriented Service Advisor to serve as the primary contact for our customers and workshop team, delivering exceptional, prompt, and seamless service while ensuring all automotive service and repair needs are met with professionalism and efficiency. The successful candidate will manage the entire service process, from initial customer contact to final vehicle delivery, ensuring that all services align with the brand’s high standards and foster a positive atmosphere that builds trust and ensures customer satisfaction.  

• Handle customer interactions and service consultations by warmly welcoming customers, actively listening to and understanding their concerns, utilising diagnostic tools and software to accurately identify vehicle issues, and providing clear and concise explanations of services, repairs, and maintenance procedures, while also supporting customer enquiries.
• Manage the overall service workflow to ensure efficient service delivery, including scheduling appointments, preparing accurate job orders and cost estimates with necessary services, parts, and labour, closely monitoring progress, proactively updating customers on their vehicle status, and effectively communicating any additional service requirements with both customers and technicians.
• Identify opportunities to recommend additional services and products, such as extended warranties, service packages, accessories, special offers, and promotions, to encourage customer adoption and support the achievement of aftersales targets.
• Review completed jobs with technicians to ensure that no details are overlooked and all services meet Porsche and industry standards before vehicle handover, providing a thorough explanation of the completed work to customers to ensure their satisfaction.
• Accurately document all work performed, including parts and labour, to maintain complete repair records, while overseeing the billing process to ensure accurate invoicing.
• Follow up on customer satisfaction surveys and resolve any complaints or issues promptly and effectively, collaborating with various stakeholders and crafting responses to achieve customer satisfaction targets.
• Stay updated on the latest automotive technical advancements, industry best practices and service procedures for Porsche vehicles

• Singaporean or Singapore Permanent Residents (SPR) are preferred.
• Previous experience as an Automotive Service Advisor, particularly with a luxury car brand, is highly preferred.
• Proficiency in Dealership Management Systems and diagnostic tools.
• Detail-oriented with a positive attitude and a strong commitment to delivering a best-in class customer experience.
• Ability to work independently and collaboratively as part of a team, with excellent communication and interpersonal skills, and the ability to effectively interact with both internal and external stakeholders.
• Proactive, self-driven, with a strong learning mindset, Can-Do attitude, and the ability to prioritise and multitask efficiently.
• Possess a Class 3 Driving License with a minimum of 4 years of driving experience
• Ability for a 5.5 day work week

The future has many facets: for the courageous, it is opportunity.  

The world is becoming increasingly digital, connected, but also more uncertain and volatile. Yet, the iconic German sports car brand Porsche sees this complex future as opportunity. “In the beginning I looked around and could not find quite the car I dreamed of. So I decided to build it myself.” With this aspiration, trailblazer Ferry Porsche set the guiding principles for Porsche now, and beyond – to be the brand for those who follow their dreams.  

Now, we dream a new future for automotive retail with our new venture, Porsche Singapore Pte. Ltd. Our mission: to enhance the way Porsche engages with customers and fans at every touchpoint, integrating digital solutions and transforming brand experiences in Singapore and the region. 

Join us on this trailblazing endeavour and be part of an agile team in an enriching environment. Porsche Singapore Pte. Ltd. offers long-term career prospects within the larger Porsche ecosystem, opportunities for personal development, and affirms fair hiring and remuneration policies. 

Service Manager
Porsche Singapore Pte. Ltd.
Porsche Singapore is seeking a highly motivated and experienced Service Manager to lead our service team and oversee daily operations, ensuring the delivery of exceptional, timely, and seamless service. The successful candidate will be responsible for meeting all automotive service and repair needs with the highest level of professionalism and efficiency, driving team performance, upholding Porsche’s standards, and cultivating a customer-centric environment that fosters trust, loyalty, and operational excellence.

• Develop, manage, and implement strategies to ensure a seamless customer experience across all service touchpoints, while achieving service profitability, cost control, and KPIs, such as service efficiency, productivity, parts inventory turnover, customer satisfaction, and retention.
• Manage service operations to build long-term customer relationships, foster trust and loyalty to encourage repeat business, ensure efficient service delivery, and uphold compliance with brand standards, warranty policies, and government regulations, including workplace health and safety for both workshop and frontline employees.
• Drive revenue growth alongside Service Advisors by proactively identifying opportunities and recommending additional services and products, such as extended warranties, service packages, and accessories, to encourage customer adoption.
• Handle and resolve escalated customer concerns promptly and effectively, collaborating with various stakeholders to achieve customer satisfaction targets.
• Prepare, review, and analyse budgets, expenses, and other KPIs, while monitoring team performance and overseeing inventory to ensure parts availability, and maximising workshop efficiency, productivity, and utilisation.
• Collaborate with sales and parts teams to continuously identify ways to streamline operations and maximise efficiency and productivity.
• Lead, mentor, motivate, and develop the service team, including service advisors, technicians, and support staff, to foster a culture of excellence and high performance while ensuring continuous upskilling with the latest technological advancements, product updates, and industry best practices.

• Singaporean or Singapore Permanent Residents (SPR) are preferred.
• Bachelor’s degree in business, automotive management, or a related field with relevant certifications or training in automotive aftersales management preferred.
• 5 to 8 years of relevant experience in service management role, preferably within a luxury automotive brand.
• Comprehensive knowledge of service centre management, customer service, technical services, automotive technologies, diagnostics tools, repair techniques, along with an understanding of industry trends, technological advancements, market dynamics, and regulatory requirements.
• Proficiency in Dealership Management Systems and diagnostic tools.
• A team player with excellent leadership, people management, communication, negotiation, and interpersonal skills, capable of interacting effectively with stakeholders while inspiring and motivating team members.
• Ability to excel in a fast-paced, dynamic environment with a strong commitment to delivering an exceptional customer experience.
• Strong analytical and problem-solving skills, with the ability to assess situations, make informed decisions, and implement effective measures.
• Proactive, self-driven, with a strong learning mindset, Can-Do attitude, and the ability to prioritise and multitask efficiently.
• Possess a Class 3 Driving License with a minimum of 4 years of driving experience

The Marketing manager, APAC is a key role in the expansion of the marketing team.  You will play a crucial part in aligning our sales and marketing efforts, improving our lead generation strategies, and contributing to the overall growth and success of our brand in the APAC region.

PRINCIPLE ACCOUNTABILITIES

Lead regional go-to-market activities

• Lead campaign go-to-market activities in APAC for all Fastmarkets key verticals (Forest Products, Metals and Mining, Agriculture, Carbon) by collaborating with cross-functional teams in sales, marketing, and product to create and execute demand-generation strategies that drive high-quality leads and pipeline growth.
• Drive multi-channel marketing campaigns that increase lead flow to deliver on New Business revenue targets, deepen relationships with existing customers to retain and grow accounts, and build new relationships within existing accounts leveraging account engagement strategies
• Monitor, analyze, and report on performance metrics, hold teams accountable to achieving goals, and provide recommendations for improvement based on data-driven insights.
• Work closely with the APAC sales team to ensure the sales team understands marketing plan and campaign activities impacting lead flow and ensure there is a seamless lead handoff between Sales and Marketing and an ongoing feedback loop
• Oversee the on-site event commercial consideration experience at Fastmarkets branded events, including creating on-site booth strategies, lead generation materials and collaborating with Customer Success and Sales members who will be on site
• Help build best-in-class nurture programs, that include regular a/b test, learn, and optimize approaches for educating higher funnel leads and bringing through to consideration and conversion
• Work to establish the company's brand and enhance our presence in the region.

KEY INTERFACES

• Marketing Team
• Sales & Customer Success
• Product Strategy
• Sales Enablement

As a member of our Solution Consulting team, you will have a major impact on our future success by supporting [Employee Experience, Customer Workflow, ITX] Solution Sales. You will guide revenue for one of our  products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.

What you get to do in this role:

The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.

• Support product sales as a technical and domain expert of a client-facing sales team
• Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
• Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
• Provide feedback to product management about product enhancements that can address customer needs and provide additional value
• Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
• Stay current on competitive analysis and market differentiation
• Support marketing events including executive briefings, conferences, user groups, and trade shows

PRIMARY OBJECTIVE

• Perform the daily BAU operations, i.e. loan disbursements, repayments, fee collections, prepayments, rollovers and redemptions, monitoring and sweeping of funds from special-purpose accounts, e.g. DSRA, Operating accounts for loan repayments and monitoring of scheduled repayments for bilateral and syndication deals.
• Perform GL reconciliation & ensure outages are resolved within stipulated turnaround time.
• Ensure accuracy, efficiency and meets the agreed turnaround time with the Business Units while avoiding operational risks and losses.
• Support the department’s effort to improve productivity, efficiency and lower costs via continuous process improvements.
• Maintain good business relationships/partnerships with key stakeholders, aligning actions to customer needs.

KEY RESPONSIBILITIES

Customer/Market – Business Transformation

• Perform loan disbursements, repayments, rollovers, redemption and fee collection with accuracy and within the stipulated turnaround time.
• Respond to Business Units’ requests and enquiries within a stipulated timeline.
• Collaborate with the Team Lead to engage the Business Units on a regular basis to resolve BAU issues and improve cooperation between the teams.
• Actively participate as a member of a team to move the team towards completion of goals, i.e. develop a service-oriented culture within the team.

Process Digitalization or Automation/STP

• Participate in process digitalization or automation initiatives.

Productivity Improvement

• Ensure all SLA/TAT are being met.
• Ensure work is completed with speed and accuracy.
• Contribute process improvements ideas to improve TAT, efficiency and reduction of internal errors in work processes.

Process Efficiency/Process Improvements

• Participate in process improvement discussions to improve the turnaround time for BAU processes. 
• Identify operational risks and implement measures/controls to plug the risk gaps so that processes are in line with all internal & external policies/guidelines and requirements of the regulators.

Operational Risk & Compliance

• Work together with Team Lead to ensure that audit rating is “Satisfactory” or better.
• Work together with Team Lead to ensure that CRA rating is at least “On Target” or better.
• Work together with Team Lead to ensure no/minimal operational lapses/financial losses.

Individual Contribution/Competency

• Participate in BCP Coordinator/Risk Coordinator or Data Steward roles.

Learning/Competitive Positioning

• Maintain high standards for self-development to achieve/exceed the goals of the team and to derive satisfaction from achievement of goals and continuous improvement.
• Initiate action plans to achieve self-development goals which has to be in line with the department and Group’s direction of building high performance culture.
• Develop a mindset of continuous learning to keep up with the pace of change in the Bank and to be competent in the job assigned.

With a high degree of autonomy, you will be supporting the legal function within the Wise group to help take the business to the next level, including:

• Support legal function across APAC markets, advising on licensing, market entry, and partnerships.
• Structure, draft, and negotiate commercial agreements with banking/payments partners and service providers.
• Provide practical advice to Product and Expansion teams, supporting new services and market entry.
• Assist with governance initiatives and advise on legal rights and duties of subsidiary companies in APAC.
• Collaborate with the global Legal team to support wider company needs and stay updated on legal developments in APAC.
• Mentor and upskill relevant directors, officers, and teams, simplifying complex legal matters.

Funding Societies | Modalku is the largest SME digital financing & payments platform in Southeast Asia. We are licensed and registered in Singapore, Indonesia, Thailand, Malaysia, and operating in Vietnam, and backed by PeakXV Partners, Softbank Vision Fund and SMBC bank amongst many others. Funding Societies | Modalku provides business financing to small and medium-sized enterprises (SMEs), which is funded by individual and institutional investors.

Here at Funding Societies | Modalku we live by our core values GETFS:

• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.
• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.

We are looking for an experienced Commercial Director to add value to our growth activities by identifying new commercial opportunities and managing commercial efforts and discipline across Sales and Partnerships. You will keep abreast of trends and market conditions to provide strategic advice to upper management while ensuring success metrics of each team are met. You will be an individual with an entrepreneurial mindset and strong leadership skills, someone with creative strategies and excellent organizational abilities. Success will be achieving quantitative targets (financials e.g. GTV, Revenue, Profitability & non-financials e.g. customer acquisition, retention, etc.) as well as delivering a world class customer experience to ensure FSMK and CU have an excellent brand representation in the market.

What you will do: 

• Accountable for top and bottom line P&L achievements (GTV, Revenue, Profitability) and, raising and resetting the bar consistently
• Develop and implement commercial strategies according to company goals and objectives, to accelerate growth.
• Drive consistent new client acquisition across product lines and customer segments to achieve targets.
• Serve as the overall subject matter expert for the payment business, staying abreast of industry trends, emerging technologies, and competitive developments.
• Provide insights and recommendations to senior leadership based on your expertise, contributing to strategic decision-making.
• Lead the Sales and Partnerships team to drive profitable growth and deliver an exceptional customer experience at all times via a scalable sales machinery
• Manage the sales team in pipeline discipline, taking a data driven approach to managing performance and report to senior management on commercial activities using key metrics.
• Conduct regular training sessions for the sales teams to enhance overall business knowledge.
• Act as the go-to person for the sales team regarding segment-specific knowledge, providing guidance on customer pain points, industry regulations, and product / service positioning.
• Collaborate across sales teams and other departments e.g. compliance, operations, and product to ensure that products and services align with the unique requirements of the customer segments, whilst balancing risks
• Source relevant new commercial, negotiate commercial arrangements and execute whether via sales, marketing or product development to achieve revenue targets.
• Create value by driving referrals across B2B and B2C partners and maintain performance analysis per partner.

What we are looking for:

• Minimum 8 years of payments experience and team leadership experience.
• Extensive SME payments experience
• A passion for meeting the needs of the customer and generating maximum benefit from each customer interaction.
• Proven track record of multi-tasking in a fast-paced environment and delivering an exceptional customer experience at the same time
• An adaptable to constantly changing requirements, and to be independent and highly disciplined.
• Excellent communication & negotiation skills and personal qualities of integrity, credibility and quality

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Flexible Working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
• Medical Benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too.
• Mental Health and Wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit!
• Learning & Development - We believe learning should never end and we support everyone with curated learning programs on our internal learning platform
• Tech Support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity

Moomoo Financial Singapore Pte. Ltd. (Moomoo Singapore) is an advanced financial technology company transforming the investing experience by offering a digitalised brokerage and wealth management platform – moomoo. Moomoo enhances the user experience with market data, news, and powerful analytical tools. Moomoo also embeds an unique digitalised investment community to connect all users, investors, companies, analysts, media and key opinion leaders.

In Singapore, Moomoo Financial Singapore Pte. Ltd. (www.moomoo.com/sg) offers investment products for trading via the moomoo platform, and it is a capital markets services licence holder regulated by the Monetary Authority of Singapore (Licence No. CMS101000). In June 2022, Moomoo Singapore became the first digital brokerage to receive all five memberships from the SGX Group for the securities and derivatives markets.

Working at Moomoo, you will get

• Be a part of the world’s leading digital brokerage firm where growth and career development opportunities are endless.
• Enjoy a competitive total compensation package that truly values your skills and contributions.
• Comprehensive insurance coverage for employees and dependents to provide you a peace of mind
• Fun loving and diverse work environment that hosts various team-bonding programs and company events
• Business casual work attire everyday
• And Much More!: Discover even more perks and benefits as we take you through the hiring process!

Intern, Product Strategy & Business Intelligence Analyst (Data & Metrics Focused)

Be part of the Southeast-Asia (“SEA”) Business Solutions team that work on high-impact projects, providing strategy development and solutions design to formulate product strategy, prototype new products, and execute product expansion and improvement initiatives. As an intern, you will be involved in the following areas:

Responsibilities

• Analyse front end traffic to identify user behaviour patterns & identify conversion improvement areas
• Define and build dashboard for tracking of key user persona, business & front end metrics to provide actionable insights
• Conduct A/B test & leverage statistical methods to interpret test results
• Render research support on new products and verticals, focusing on gathering insights to develop high impact, best in class practices and product solutions for our users.
• Perform ad-hoc projects and other initiatives as required to meet business requirements

Please note that only short-listed candidates will be contacted.

Requirements

• Currently pursuing an undergraduate degree in finance, business, engineering, or mathematics with a strong academic record
• A fast-learner with a strong background and aptitude in analytics, strategic thinking, ability to process complex issues and problem solve
• Working proficiency in spoken and written English and Chinese
• Have interest in investing and basic understanding of investment and other financial products
• Proficiency in Microsoft Office (Powerpoint, Excel), SQL, & Analytics Platform like Mixpanel/Google Analytics or similar tools.
• Proven track record of identifying & improving conversion rates
• Ability to present findings in structured & actionable manner
• Candidates with previous internship or work experience in product strategy, growth analytics, business intelligence in tech or e-com environments will be preferred.

Our Values

• Integrity
• Integrity Story: Say No to Super High Leverage
• We hold fast to our value of integrity and attach great importance to user experience and risk management. Unlike some other brokerages, we don’t try to attract users’ attention by claiming to enable super high-leverage financing for IPO subscriptions, which quickly reaches the limit.
• Efficiency
• Efficiency Story: Promise Made to a User on New Year's Eve
• On February 11, 2021, Chinese New Year's Eve, a user wrote a post in the Community at around 8 AM and received Leaf's reply just 8 minutes later. According to the user's suggestion, we issued a letter to shareholders after releasing our annual report.
• Service
• Service Story: Providing Excellent Services and Undertaking Our Responsibilities
• After Ant Group’s IPO was suspended, we refunded all subscribers’ subscription fees and margin interest, bearing all the costs ourselves.
• Excellence
• Excellence Story: Leaf Opens Our App Over 30 Times a Day
• According to statistics, Leaf opens our app over 30 times a day on average. He repeatedly checks every detail. While normal users might just enter a trading page and stop there, Leaf taps some seemingly boring or repetitive elements on the page. He continually assesses the app’s loading speed and visual effects.

• Facilitate Scrum ceremonies such as daily stand-up meetings, sprint planning,
• sprint review, and sprint retrospective.
• Ensure that the team follows the Scrum framework and adheres to Agile principles.
• Identify and troubleshoot obstacles that are hindering the team’s progress. 
• Promote continuous improvement through retrospectives and feedback sessions.
• Communicate project status, risks and issues to stakeholders.
• Track KPIs and help teams deliver high-quality products/solutions on time.
• Coordination with business and other key stakeholders. 

• Strong knowledge of Agile Scrum principles and practices.
• Ability to lead and facilitate Scrum ceremonies.
• Knowledge of an agile framework or method (i.e. Scrum, Kanban), or understanding of software development life cycle models as well as in-depth knowledge of traditional project management principles and practices Internal
• Adept at refinement, story splitting, estimation, velocity, retrospection, and other Scrum techniques
• Planning and problem solving with product management and delivery teams
• Certification in Agile methodologies, like Certified Scrum Master (CSM) or
• Professional Scrum Master (PSM).

Funding Societies | Modalku is the largest SME digital financing & payments platform in Southeast Asia. We are licensed and registered in Singapore, Indonesia, Thailand, Malaysia, and operating in Vietnam, and backed by PeakXV Partners, Softbank Vision Fund and SMBC bank amongst many others. Funding Societies | Modalku provides business financing to small and medium-sized enterprises (SMEs), which is funded by individual and institutional investors.

And here at Funding Societies | Modalku we live by our core values:

• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.
• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.

We are looking for a dynamic and driven Polytechnic / University undergraduate Intern to join our Financial Product team specializing in SME lending solutions. This internship offers a unique opportunity to gain hands-on experience in fintech, commercial banking, risk management and handling end-to-end lifecycle of lending products. Ideal candidates are pursuing diplomas / degrees in Business, Finance, Economics, Accountancy, Analytics, Data Science, or related fields and have a strong interest in banking, technology and customer-centric innovation.

What you will do:

• Assist in the design, development, and optimisation of lending products and programmes.
• Analyse market trends, customer feedback, and competitor offerings to identify growth opportunities.
• Collaborate with cross-functional teams, including Sales, Credit, Operations, Data and Risk to ensure seamless product delivery.
• Participate in creating and maintaining product documentation, including product specifications, business initiatives and implementation plans.
• Support product performance monitoring by analysing key metrics and preparing reports.
• Help enhance customer journey experiences by identifying and addressing pain points in the lending process.

Must have:

• Currently pursuing a diploma / degree in Business, Finance, Economics, Accountancy, Analytics, Data Science, or a related field.
• Strong analytical and problem-solving skills with a customer-focused mindset.
• Career Interest in financial services, banking, fintech or product management.
• Basic knowledge of lending products or a willingness to learn.
• Proficient in data analysis tools like Qlik, Power BI, Tableau, Excel, or similar business analytics platforms.
• Strong communication skills, both verbal and written.
• Ability to work independently and collaboratively in a fast-paced environment.

Nice to have:

• Familiarity with SME businesses in Southeast Asia and SME financing concepts
• Comfortable with software and coding skills such as Figma, Qlik, Snowflake, Python, HTML, JavaScript, SQL, R, Excel VBA

Note: This position is set to onboard in April 2025, with a duration of 3 to 6 months.

The Service Solutions Director is responsible for positioning Dynatrace’s Customer Success strategies and increasing sales of Dynatrace’s Professional Services and Support offerings.  This highly dynamic role works closely with the Dynatrace Product Sales Organization through all phases of the sales process and ensures a successful handoff to customer facing post-sales teams.  The Service Solutions Director will build and mature collaborative relationships with the Dynatrace Product Sales Organization, as well as customers, to understand needs and objectives, gain trust, and ultimately position the appropriate post-sales offerings.  There is also a strong need for good partner alignment with co-delivery strategies, partner support strategies, etc.

The goal of this role is to help new and existing Dynatrace customers realize success and maximize value from the Dynatrace platform and accelerate further investment in Dynatrace.  The scope of post sales offerings includes Customer Success, Professional Services, Business Insights services, Education, and Support.

Responsibilities:

• Develops strong, trust-based relationships with product sales and post-sales teams.
• Works with account teams to articulate the portfolio of post-sales offerings based on a prescriptive solution selling approach. 
• Matures the services sale through the opportunity pipeline to completion, including scoping, pricing, contracts, and procurement.
• Understand the Partners’ business and align Dynatrace Post Sales solutions to develop compelling ‘go to market’ propositions
• Develops relationships with Partners and delivers associated success strategies considering partner positioning.
• Delivers a well-orchestrated hand-off to post-sales teams ensuring knowledge captured during the pre-sales process is thoroughly communicated.  Ensures important information such as Customer business and technical objectives, known pain points, key customer milestones and contacts, scope of services, schedule and all presentations and artifacts shared with the customer are known to the teams engaging to deliver on the post-sales offerings.
• Delivers post-sales offering and positioning enablement to the product sales organization
• Participates in RFP responses to customers addressing post-sales topics
• Tracks and owns service sales forecast, pipeline, and opportunity hygiene.  Reporting on a frequent basis to track both productivity and performance.
• Identifies opportunities and collaborates with the global team to optimize and automate as much manual process as possible when selling service solutions
• Works collaboratively with Dynatrace Services Portfolio GTM, Post Sales Marketing and Enablement teams.  Provides input based on customer feedback and market trends which validates and consistently looks to improve post-sales offering positioning
• Provides unique skills and perspectives to cross-train team member peers
• Tracks and reviews regional post-sales revenue targets

Travel Requirements

• Occasional travel to client locations, Dynatrace offices and Dynatrace events may be required