RESPONSIBILITIES

• Handle incoming calls and walk-in enquiries
• Carry out basic admin duties such as filing, data entry, scanning/sorting documents and reports
• Support sales team with coordination of orders/samples
• Support coordination of import/export shipments
• Process quotations/invoices/POs/goods receipt
• Other ad-hoc duties assigned from time to time with different departments as and when required

REQUIREMENT

• Immediate Full-Time position available
• Good team player, pro-active, meticulous and organized
• Problem solver who enjoys working closely with people
• Pays strong attention to details esp when capturing data
• Good knowledge with Microsoft Office applications (Office 365, Excel, Teams etc)
• Ability to multitask and also work independently
• Possess a positive learning attitude
• Hiring only Singaporeans/PR/Malaysians WP

Working Days/Hours/Location

· Monday - Friday

· 8.30am - 6pm

· No OT

· Located in the East, Tampines

Interested applicants may apply through the following methods

· Send your resume/CV to [email protected]

· Call or WhatsApp 9183 7676 for a faster response

We are searching for an energetic individual who enjoys engaging people, understand the concept and design of customer journey and digitally savvy. If you have any of these attributes, we hope to hear from you.

About the JOB:

Customer Experience and Audit

• Plan, conduct, and facilitate stakeholder discussions, workshops, user surveys, and interviews.
• Create user stories, personas, and storyboards.
• Maintain, review, and create new customer journey maps to enhance corporate clients' and their online and offline experiences.
• Translate all findings and goals into actionable recommendations.
• Plan and conduct user testing or mystery shopping to audit current offerings.

Service Delivery

• Develop, implement corporate clients’ service, and feedback policies, SOPs, and workflows in compliance with the Company’s policies, procedures, and processes to handle customer interactions and communications.
• Spearhead service excellence and sourcing training for Social & Recreational related topics
• Reinforce service excellence and operations training for the Guest Services team and lead the Guest Experience team to achieve service excellence across the Company.

Requirements:

• Degree/Diploma in Business, Marketing, or equivalent.
• At least 2 years of work experience, preferably in customer service and experience, and/or user experience.
• Digitally savvy with familiarity in CX/UX design, conducting UAT.
• Design thinking and customer service skills will be an advantage.
• Familiar with CRM programmes, databases, and data analytics such as Salesforce.
• Strong analytical, conceptualisation, and problem-solving skills.
• Excellent PowerPoint, visual presentation, and facilitation skills.

*Please attach portfolio link in resume

· Maintain general filing system manually or electronically

· Validate and record staff petty cash claims for reimbursement

· Compile and prepare bi-weekly progress site reports.

· Consolidate time card for worker monthly

· Assist in raising material request form for purchasing

· Other administrative duties as assigned (example: maintain office stationery stocks)

· Handle public inquiries, complaints, and feedback

· Establish and maintain good relationships with stakeholders living/working near to construction site

Requirement

Minimum O’ Level or some formal qualification

Minimum 3 years of relevant working experience in administrative role, preferably in the construction industry

Job Description:
• Process the drawing on laser program before cutting the material (Stainless steel / Metal / Aluminium)
• Check and be able to do simple troubleshooting on the machine and maintain a good quality work

Requirement:
• Experienced operator who has handled similar machines and have knowledge of materials;

• Able to read engineering drawing;
• Must be able to work in a team;