Job Responsibilities:

•Drive programmes and community engagement with various communities of the Data & Artificial Intelligence space across various competency levels within the public service.

•Plan, execute, adapt and make changes to the community engagement plans where appropriate.

•Plan and execute omnichannel engagement (e.g. social media, MS Teams, Telegram, podcast) and campaigns to interact and drive public officers’ participation and/or support selected product/platform.

•Build partnerships and collaborate with other public service agencies, teams within the division to coordinate and organise impactful events for the community.

•Curate content and source for speakers within public sector and the industry for community meet-ups or events.

•Play an active role in engaging government agencies and officers to partake in and contribute to the community activities.

•Perform the role of a Customer Success Manager to onboard government agencies onto our suite of capability development initiatives such as competitions and support them with central resources as allocated.

•Work with the creative designers to ensure that all collaterals and website copywriting are in line with the campaigns and initiatives.

•Support in management and moderating of community channels such as sourcing for informative news or resources (articles, videos, tutorials) on Data & AI.

•Manage all aspects of the assigned projects independently, including but not limited to programme execution, budgeting.

Requirements:

• Degree or Diploma in Computer Science, Information Technology, Business, Communications or equivalent.

• Demonstrate some experience in planning and executing community engagement and running of events.

• Demonstrate some experience in digital marketing or communications.

• Confident in public speaking or hosting events for a diverse audience group from staff level to senior executives.

• Tech-savvy with (and fast learner of) new software, online cloud services, such as Google Forms, Google Drive, etc.

• Technical skills and prior experience in engaging public officers and government agencies on projects and collaborations is not a requirement but will be an added advantage.

• Excellent English language skills both oral and written.

• Singaporean(s) Only

Interested candidates may apply via email to [email protected](indicating Job ID J43781 for faster processing). All job applications will be processed with strict confidence and only shortlisted candidates will be contacted.

Coen Tay Zhi Xuan (R1989334)

ScienTec Consulting Pte Ltd (ScienTec Personnel) -11C5781

• Provide basic nursing duties (eg. phlebotomy, vaccination and wounds dressing).
• Deliver medical care and consulling to patient.
• Manage smooth and efficient clinic operation.

Requirements:

• SNB registered.
• At least 2 years of nursing experience in specialist clinic setting.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

• Supervise customer requirements and collaborate closely with their IT and maintenance support vendors.
• Take charge of technical issues reported by customers, ensuring they are tracked and resolved promptly, and escalate to the relevant channels when needed.
• Aid with the technical requirements within customers' environments by integrating new and established technologies.

Requirements:

• Diploma in Computer Science or equivalent.
• At least 2 years of experience as a System/Network Administrator.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

• Help in the preparation of sales quotations and monitor their status through follow-up. (training will be provided).
• Support in updating sales opportunities within sales pipeline reports utilizing cloud software.
• Coordinate with suppliers and customers to ensure timely completion of each sales order.
• In charge of order processing, purchasing, invoicing, and coordinate with customers on delivery schedule.
• Coordinate with customers regarding delivery schedules and provide updates on delivery status.

Requirements:

• GCE O level and above
• At least 1 year of relevant working experience.
• Proficient in MS office (Excel, Word, Outlook).

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

• Report to the Sales Director, you hold a crucial and fulfilling position within our dynamic and expanding sales team, specializing in selling IT services and solutions to large SMEs and MNC customers.
• Managing the entire sales cycle, from prospecting and cultivating leads to deal closure.
• Handle existing customers with new IT projects and business opportunities.
• Conduct direct sales efforts aimed at acquiring new B2B customers and visits to potential clients within the company's existing client base and/or personal contacts.
• Collaborate closely with internal pre-sales team and technical experts, as well as key technology partners, to capitalize on leads and business prospects. Assist in identifying opportunities within Gebiz and related portals, ensuring timely submission of ITQs (Invitation-to-Quote).

Requirements:

• Diploma in IT/ Business/ Marketing or equivalent
• At least 1 year of corporate sales experience in selling IT services &/ or solutions e.g. network/ system infra, network security/ managed services/ maintenance support services.
• Proficient track record experience in sales or business development background.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

• Manage KPI reports, billing overview for VIP customer's local delivery business.
• Compose instructions for the billing team to generate invoices.

Requirements:

• GCE O Level and above
• At least 2 years of relevant working experience

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

• Assess port agencies’ quotation from required port agents.
• Liaise with port agents and ship charterers on tanker movements.
• Coordinate pilot for Singapore inward, berthing, unberthing and outward passage.
• Monitor vessels’ status and movement on a daily basis.

Requirements:

• Diploma and above
• At least 2 years of operations/post fixtures experience with shipowners, charterers or shipbrokers.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

• Support in the monthly stock take of finished goods.
• Process delivery orders and inventory update.

Requirements:

• At least 2 years of warehousing experience
• Possess valid forklift licence.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

• Maintaining contacts with airlines, trade, industry and government bodies to keep abreast of information and economy/market developments
• Manage daily shipping co-ordination of shipments by air, sea (export/import/3rd party/local delivery)

Requirements:

• GCE O Level and above
• At least 2 years of working experience as Sales admin

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

• Assist the Medical Director in the consultation room and procedures both in & outside the Centre.
• Assist in laser refractive procedures and other minor procedures.
• Maintain stocks & inventory of surgical consumables and upkeep of operating theatre and instrument sterility.

Requirements:

• Fully registered with Singapore Nursing Board
• At least 2 years of nursing experience in Ophthalmic/Surgical setting

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

• Identify requirements and features for semiconductor equipment and create concepts and architecture of new equipment.
• Design mechanical systems which involve the selection and use of motors, actuators, gear drives, pumps, and valves.
• Responsible for design verification and validation testing to ensure compliance with specifications, safety regulations and product requirements.
• Create a detailed Mechanical drawing and apply analysis tools like Fish Bone Diagram and FMEA.

Requirements:

• Degree in Mechanical Engineering or equivalent
• At least 5 years of experience in Die Sorter.
• Familiar with 3D CAD software.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

• Prepare, setup and qualify machines before shipping out from factory to customer.
• Support site service as to when required.

Requirements:

• Diploma in Mechatronics
• At least 2 years of working experience in mechanical/electrical control system.
• Good understanding of machinery automation with electrical, servo, sensor, pneumatic system.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

• Perform full spectrum of HR and administrative support.
• Handle work pass applications, renewal and cancellation of foreign workers and process claims of government grants such as maternity leave and childcare leave applications.
• Responsible for monthly processing and submission of payroll and reports.
• Review, enhance and maintain HR policies and procedures.

Requirements:

• Diploma in Human Resource Management or equivalent.
• At least 2 years of HR and admin experience in Logistics/Freight Forwarding industry.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

• Implement software development/support for automated computer vision equipment.
• Participate in Software Development Life Cycle.

Requirements:

• Diploma in Engineering
• At least 2 years of working experience in Visual Studio Development Environment.
• Good understanding of automated Computer Vision equipment, image procession automatic

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Job Description

A. Business / Management Activity

Operations

• Attend to stakeholders enquiries and process all submitted documents relating to shareholder services
• Receive, check, sort, record and process all documents received from shareholder(s) or lodging agent(s) in accordance with the necessary procedures
• Acknowledge and issue receipt(s) to shareholder(s) or lodging agent(s)
• Ensure documents and forms are replenished
• Promptly, accurately, professionally and courteously receive all telephone calls and enquiries and direct and/or relay and record messages accordingly
• Process corporate actions, transfers, replacement cheques / certificates, proxy votes, and any other client / shareholders' instructions
• Support client Shareholders' Meetings - registration and polling services
• Proactive participation in projects
• Proactive participation in User Acceptance Tests
• Proactive updating of clients' information in the appropriate systems

Client Servicing

• Know Your Client by developing an in-depth knowledge of their industry and key contacts
• Develop effective and differentiating servicing techniques that will serve to set us apart in the market and to build and maintain client loyalty
• Proactively contact and communicate with clients regarding needs, experience and preferences according to a predetermined program. File all correspondences.
• Identify opportunities to provide value added services to clients
• Follow and be aware the importance of:meeting current Service Level Agreements (SLAs),
  minimising operational risk,
  resolving queries and complaints are efficiently and effectively with the necessary planning, and
  completing training to facilitate changes to the current environment, new clients and improvements to the service delivery for existing clients
• Escalate problems, errors and omissions to be dealt with immediately and in the most appropriate manner
• Coordinate the change of current business processes, procedures, and external party interactions to facilitate the requirements of new clients. This will involve interaction directly with clients and other Boardroom entities
• Assist Senior Manager / Manager with the communication to all stakeholders at every level internally and externally
• Assist in following up on outstanding and doubtful debts

B. Function - Specific Activity

• Carry out any other duties / projects that may from time to time be assigned by Managers / Senior Managers / Director

C. People Management Activity

• Work in collaboration with SRS colleagues to meet client requirements

Requirements

• Two to three years experience in Share Registry and/or Client Services
• A level / Diploma / Degree from a reputable institution
• You might be required to travel based on business requirements
• Ability to work in harmony with co-workers
• Drive for results
• Determination and persistence
• Eager and willing to strengthen knowledge base and skills
• Flexible, honest and loyal
• Strong business acumen
• Technical competency
• Work ethics
• Resourceful, meticulous and detailed
• Positive disposition and can-do attitude

Job Descrption

Reception

• Receive documents at reception
• Open and record the documents in system
• Date and time stamp all documents
• Receive shareholders, technicians, courier, crown staff etc and attend to their queries.

Admin

• Ensure all documents received on a daily basis are delivered to the Teams’ trays timely.
• Coordinate with CAD on the department’s behalf, the collection and dispatch of documents to CDP, Agent Banks or clients.
• Promptly, accurately, professionally & courteously receive all telephone calls and enquiries and direct and/or relay and record messages accordingly.
• Maintaining of department’s spilt operations.
• Regular monitoring of “srsproxy” email and “srsclientservices” email
• Processing all proxy forms accordingly received by hand, mail and email into the proxy register on timely manner.
• Updates of meeting fees to Gemms for revenue monitoring
• Amendment / update of Admin SOPs.
• Sending daily REITs report to CDP.
• Monitor the transactions and prepare billing for SGX lodgement reports in intranet.
• Responsible for the retrieval, collection, reconciliation and conduct of periodic housekeeping of the document storage boxes (Crown boxes) that are stored at the warehouse
• Quarterly reconciliation of Crown and provide numbers to Finance for billing clients
• Daily receive BCAS cheques, open and record in spreadsheet. Pass to Finance on a weekly basis
• Request / Monitor and follow up on Agent Bank statistics
• Preparation of LOE/GTC for Docusign
• Monitor and order all stationeries for the department
• Reconciliation of cheques /share certs in secured room

Requirement

• One to two years’ experience in admin roles
• A level / Diploma from a reputable institution
• You might be required to travel based on business requirements
• Ability to work in harmony with co-workers
• Proactiveness
• Determination and persistence
• Eager and willing to add knowledge base and skills
• Flexible, honest and loyal
• Strong business acumen
• Technical competency
• Work ethics
• Positive disposition and can-do attitude
• Resourceful, meticulous and detailed

We are currently looking for a Salesforce Consultant to join our Salesforce practice. You will become part of the Asia Salesforce practice and you will be working on projects comprising of multi-disciplinary team members engaged in a range of Salesforce projects across different business verticals. Candidates for this role should possess strong Salesforce knowledge in the core clouds as well as possessing experience in implementing Salesforce within a broader business applications landscape.

The Salesforce Consultant supports pre-sales activities and end-to-end implementation of the software and if any hardware requested by the client and the delivery of the same. This includes developing a comprehensive understanding of the Client’s requirements and based on Salesforce product expertise and best practices, designing and delivering a robust Salesforce solution that meets/exceeds requirements and supports the business objectives by designing and developing the program in cloud for their different cloud modules.

Role Description

• Conduct workshops with the clients (gathering requirements, demos, reviews etc)
• Capture, understand and analyse client user requirements and objectives
• Performs “As-Is” and Fit/Gap analyses to align the Salesforce technology’s offerings and capabilities to the Client business needs and advising client on solution options/offerings
• Design and conceptualize business solutions to support client needs
• Engage internal implementation team on client requirements, solution design, build, testing and solution delivery
• Update software, enhances existing software capabilities, and develops and direct software testing and validation procedures.
• Develop and deliver documentation deliverables across the project phases (BRD, FSD, Test cases, Training materials etc)
• Conduct testing and training on implemented solution
• Forging trusting relationships with team members and client stakeholders
• Providing support in a pre-salescapacity (demos, proposals)
• Continually improve knowledge and expertise on Salesforce.com solutions

Your Profile

• Minimum 5 years of Salesforce Development/ Enhancement/ Experience
• Minimum Bachelor's Degree in IT/Computer Scrience/Engineering
• Experience working in IT Consulting companies
• Client engagement experience in Singapore and APAC region
• Good analysis, critical thinking and solution designing skills
• Effective presentation and communication skills (written and oral)
• Working experience and knowledge in the related IT field is expected for this position, preferably in: Consulting; Project Management; CRM; Cloud technologies; Systems integration
• Salesforce Sales and Service Cloud Certification is a must
• Any Business Analyst Certification is a plus
• Highly motivated, resourceful and success oriented
• Able to work in a multi-discipline, multi-cultural and multi-geolocation team
• Travel and overseas posting for mid-to-long term to be expected

Key Responsibilities:

· Assist team leaders in servicing an existing portfolio of SGX-listed and privately-owned companies to help them achieve their IR/PR objectives

· Regular communication with C-Suite executives to understand their IR/PR objectives in order to plan or refine their IR/PR roadmap accordingly

· Prepare relevant communication collateral, which includes corporate presentations, factsheets, press releases, website information, and quarterly/yearly financial reports, that incorporate our clients’ positioning and key messages

· Co-develop and execute IR/PR strategies on a case-by-case basis effectively based on the clients’ requirements among the targeted audience of analysts, investors, and media

· Organise and coordinate investor meetings, conferences, and media interviews for clients

· Proactively seek out media feature opportunities, be it corporate or personality profiling to improve clients’ publicity and awareness in Singapore and the region

· Carry out media monitoring for clients and prepare summary reports of IR-related activities

Candidate Criteria:

· Bachelor’s Degree in Business Administration, Communications, Economics, or Finance with at least 2-3 years of relevant work experience. Those with relevant background (agency or in-house) eg journalism, finance, asset management, investment analysis or corporate communications.

· Excellent organizational skills and attention to detail, presentation, interpersonal, and project management skills

· Excellent verbal communication and business writing skills in English and Mandarin

· Able to meet hard deadlines and work effectively under time pressure and provide consistent high-quality work

· Proven ability to multi-task and work both independently and as a team player

· Self-motivated, strong work ethic needed.

· Enthusiastic fresh graduates with keen interest will be considered

Interested candidates are invited to send resume and cover letter to [email protected]. Please send full resume with a recent photograph, internship/employment history & reasons for application.

All applications shall be treated confidentially
(We regret that only short-listed candidates will be notified)

Technical and Behavioral Competencies required

• Diploma/Degree in electrical/electronic engineering, computer engineering or related discipline
• Attained CCNA/CCNP/CCIE technical certification
• 5-10 year’s work experience in either the financial or telecommunications industry with an excellent understanding of WAN, LAN and Voice technologies and network operations
• Good knowledge of TCP/IP, OSPF, BGP and MPLS technologies
• Good knowledge of DWDM Optical Transport technologies.
• Experience in various network monitoring and telemetry tools in data & security infrastructure such as Solarwind, cPacket, CISCO ISE, ServOne
• Experience in ITIL and defining various network documentation for operations support
• Experience on Automation using Python, Ansible or any other programming language.
• Experience in Change, Incident, and Problem management in banking industry
• Proficiency in SharePoint
• Experience with Vendor management
• Understanding the risk management and work closely with the Bank information security and risk team.
• Strong interpersonal, written and verbal communication skills
• Proficiency in written and spoken English
• Proactive and possess initiative , self-motivated team player capable of working with minimal supervision,
• Willing to work in non-office hour and provide 7x24 on-call standby support

Experience and Qualifications required

• Holder of CCNP is the minimum requirement
• 5+ years of experience in Network services, with minimum 2 years in finance industry
• Expertise in connectivity and data center network infrastructure design, implementation and support (CCIE is a strong ‘plus’)
• Expertise in Firewall implementation and support (Checkpoint certification is a strong “plus”)
• Strong Background in Automation and Tooling.
• Client-oriented, strong communication and organization skills
• Self-starter
• Ability to work under pressure and delivery the project on time.
• Fluency in English

Job Details

Location: Maxwell/ Tanjong Pagar

Working Hours: Office Hours

Work Type: 11-Month Contract

Salary: Up to $ 3,500 per month

Job Scope

• The role involves assembling 3D models of buildings in different BIM formats (e.g. RVT, IFC, GIS) through a suite of CAD/BIM authoring software.
• You will be required to understand and interpret planning and development records by synthesizing various data sources including approved plans in various formats (e.g. CAD, PDF, Bentley), as well as performing quality checks to ensure the accuracy of assembled data.
• You will also be required to extract information from building floor plans, and update them into relevant data repositories, both in tabular form as well as a spatial data model using GIS software (ArcGIS).

Job Requirement

• Minimally Diploma in Architecture / Interior Design / Engineering or equivalent
• Ability to read and interpret building submission drawings in both CAD and BIM formats (Revit, ArchiCAD, Bentley Aecosim, IFC)

Interested candidate may apply via email to [email protected] (indicating Job ID J43742 for faster processing). All job applications will be processed with strict confidence and only shortlisted candidate will be contacted.

Carmen Tan Huei Mun | R23115837

ScienTec Consulting Pte Ltd (ScienTec Personnel) |11C5781

As an experienced Salesforce.com Technical Architect with 8-10 years of experience, you have a good functional and technical knowledge of Salesforce and its suite of solutions. The Salesforce Architect role will be responsible for building and mentorship of a multi-skilled Salesforce team as well as design and implementing Salesforce solutions for our customers that follow best practices in both IT and Salesforce projects

Your responsibilities will be to:

• Engage clients & prospects and conduct technical presentation meetings on Salesforce.com
• Design robust architectural solutions for enterprise-level Salesforce implementations
• Provide solution design expertise spanning across multiple industries
• Shape a digital blueprint and technology roadmap
• Plan and lead solution delivery requirements gathering, analysis, design, configuration, integration, testing, migration and deployment
• Ability to understand pain areas of business and present workable solutions
• Project manage resources and delivery of business implementation successfully
• Manage robust teams of Salesforce.com delivery team members, including BAs, Tech Leads, Architects, Developers & QA
• Define and execute best practices in solution analysis, design and implementation
• Document solution for IT and client reference
• Take accountability of delivery of work packages to customer facing project teams, ensuring packages are delivered on time and with quality
• Ensure all code is peer-reviewed against VISEO development standards prior to deployment to UAT
• Maintain and publish Salesforce development standards to broader technical teams on a quarterly basis
• Ensure developers are incorporating code review feedback prior to deployment to UAT. Enforce the practice with regular training & project audits.
• Experience in implementing DevOps
• Acts as the escalation point when issues arise and understand what to do and who to work with to resolve them.
• Be an active part of the regular project reviews, owing technical & solution reviews for all projects on a regular basis
• Keeping up to date with Salesforce releases and new functionality.
• Adhere to company and project standards and guidelines.
• Accurate time management and reporting of own work.
• Quality, on time delivery of agreed deliverables.
• Ability to work on multiple projects simultaneously

Your Profile:

• Minimum Bachelors Degree in IT/ConputerScience/Computer Engineering/ Engineering
• Must have minimum 8 years of Salesforce Hands-on Experinnce with Development and solutioning
• Must have 2-3 years of Architect Experience.
• Must have at least one of the certifications: Salesforce Application Architect Certification; ·Salesforce System Architect Certification; ·Salesforce Technical Architect Certification
• Strong analysis and solution designing skills
• Effective presentation and communication skills
• Relevant and practical experience in Salesforce.com consultancy required
• Open to travel and overseas posting for 2 to 3 months to be expected

Manage a full set of accounts

· Review and manage all bookkeeping activity

· Perform other financial operations such as petty cash management, bank reconciliation, checking of expense claims

· Prepare audit schedules and monthly management accounts

· Manage GST, annual audit, budgeting, and forecasting exercises

· Prepare monthly payroll, CPF submission, Annual IR8A submission

· Audit and Claims Processing with ESG, WSG (Fun Management)

· Provide support for consolidation during SICCI group audit (Jan-Dec)

· Ensure Audit Reporting SICCI/SME Centre AGM takes place as per regulatory requirement

· Bank interfacing

· Approval Matrix, as per decisions to be made on signatory

· HR submissions and HR Admin matters:

v Database management, Leave, Claims

v Employment and compliance with regulatory concerns regarding employees

v Study and review of employment contracts

v Employee Handbook

v Policy development and Documentation

v Recruitment and Staffing

v Exit Staff Documentation Formalities

· Identify, initiate and execute opportunities for continuous process improvements

· Maintain staff records and administer the employees’ compensation and payroll process

· Manage the recruitment and selection process

· Maintain records as per ISO standard

· Procurement factoring in Related Party Transactions reporting

· Maintain all statutory required records regarding to property

· Vendor and Contract Management

· Negotiations with Vendors

· Liaising with Legal officers on contracts

· Assisting the Finance Manager

· Trade Documentation cash reconciliation

- Knowledge of Xero Accounting software

· Any other ad-hoc duties when assigned by the Management

Objectives/Purpose of the Job - Responsible to deliver ServiceNow Solution by designing Service Catalog Tasks process workflow, programming on ServiceNow platform, ensuring quality assurance of ServiceNow configuration/codes and maintenance of it.

Key Responsibilities & Key Result Areas

• Service Catalog Management
• Design, configure, and maintain the organization's Service Catalog within the ServiceNow platform.
• Collaborate with stakeholders to gather service requirements and ensure accurate representation in the catalog.
• Continuously update and improve the Service Catalog to meet evolving business needs.
• Requested Item Processing:
• Configure and optimize the ServiceNow platform to efficiently process and fulfill user-requested items.
• Analyze and streamline the request fulfillment process, identifying areas for automation and improvement.
• Ensure timely and accurate handling of requested items, providing a seamless user experience.
• Workflow Automation and Service Catalog Tasks Generation
• Utilize Flow Designer to create configuration-driven workflows and automate Service Catalog Task generation.
• Design and implement efficient and scalable workflows to support business processes.
• Troubleshoot and resolve issues related to workflow automation and Service Catalog Task generation.
• Service Level Agreement (SLA) Management
• Define, implement, and manage SLAs within the ServiceNow platform.
• Link SLAs to Service Catalog Task and ensure adherence to defined service levels.
• Monitor SLA performance, identify areas of improvement, and propose corrective actions.
• Reporting and Dashboarding:
• Develop and maintain reports and dashboards within the ITSM platform.
• Create custom reports to track service performance, SLA compliance, and other key metrics.
• Analyze data, identify trends, and provide actionable insights to improve service delivery.
• Configuration and Customization:
• Configure and customize the ServiceNow platform using tools such as Business Rules, UI Policies, Action Buttons, and Script Includes.
• Implement enhancements and modifications to meet specific business requirements.
• Ensure adherence to best practices and maintain version control of customizations.

Qualifications

• Tertiary education in Computer Science / Engineering or related discipline.

Experience

• At least 2-4 years’ experience in ServiceNow development.
• Experienced in ITSM configuration/design/implementation and requirements gathering

Technical / Professional Skills

• Must have strong knowledge on ServiceNow fundamentals, configuration & scripting.
• Configuring, developing and testing solutions on the platform to meet business requirements
• Excellent problem solving & communication skill
• Non-Technical / Soft Skills
• Ability to work both independently and as part of a team with professionals at all levels
• Strong commitment to professional and service excellence
• Excellent oral/written communication, planning, project management, networking and influencing skills
• Project planning and task estimation
• Strong analytical skills and logical approach

As an experienced Salesforce.com Technical Architect with minimum 11-12 years of experience, you have a good functional and technical knowledge of Salesforce and its suite of solutions. The Salesforce Architect role will be responsible for building and mentorship of a multi-skilled Salesforce team as well as design and implementing Salesforce solutions for our customers that follow best practices in both IT and Salesforce projects

Your responsibilities will be to:

• Engage clients & prospects and conduct technical presentation meetings on Salesforce.com
• Design robust architectural solutions for enterprise-level Salesforce implementations
• Provide solution design expertise spanning across multiple industries
• Shape a digital blueprint and technology roadmap
• Plan and lead solution delivery requirements gathering, analysis, design, configuration, integration, testing, migration and deployment
• Ability to understand pain areas of business and present workable solutions
• Project manage resources and delivery of business implementation successfully
• Manage robust teams of Salesforce.com delivery team members, including BAs, Tech Leads, Architects, Developers & QA
• Define and execute best practices in solution analysis, design and implementation
• Document solution for IT and client reference
• Take accountability of delivery of work packages to customer facing project teams, ensuring packages are delivered on time and with quality
• Ensure all code is peer-reviewed against VISEO development standards prior to deployment to UAT
• Maintain and publish Salesforce development standards to broader technical teams on a quarterly basis
• Ensure developers are incorporating code review feedback prior to deployment to UAT. Enforce the practice with regular training & project audits.
• Experience in implementing DevOps
• Acts as the escalation point when issues arise and understand what to do and who to work with to resolve them.
• Be an active part of the regular project reviews, owing technical & solution reviews for all projects on a regular basis
• Keeping up to date with Salesforce releases and new functionality.
• Adhere to company and project standards and guidelines.
• Accurate time management and reporting of own work.
• Quality, on time delivery of agreed deliverables.
• Ability to work on multiple projects simultaneously

Your Profile:

• Minimum Bachelors Degree in IT/ConputerScience/Computer Engineering/ Engineering
• Must have minimum 10 years of Salesforce Hands-on Experinnce with Development and solutioning
• Must have 2-3 years of Architect Experience.
• Must have at least one of the certifications: Salesforce Application Architect Certification; ·Salesforce System Architect Certification; ·Salesforce Technical Architect Certification
• Strong analysis and solution designing skills
• Effective presentation and communication skills
• Relevant and practical experience in Salesforce.com consultancy required
• Open to travel and overseas posting for 2 to 3 months to be expected

Responsibilities:

Technical Leadership: Provide expert guidance and technical leadership in AEM development projects.

Architecture and Design: Collaborate with architects and other team members to design AEM solutions that align with best practices, client

requirements, and AWS cloud architecture.

Development: Develop AEM components, templates, workflows, content fragments, and experience fragments to enhance website functionality

and user experience.

Integration: Integrate AEM with various third-party systems and APIs, utilising AWS services for seamless data exchange and CDN for content

delivery optimisation.

Performance Optimisation: Identify and address performance bottlenecks and optimise AEM applications for speed and scalability, leveraging

AWS cloud resources.

Infrastructure Automation: Implement and manage infrastructure as code (IaC) solutions, automating deployment and scaling processes using

AWS CloudFormation or similar tools.

Migration: Involve in POCs and implementation of Migration AEM to Cloud

Content Delivery Network (CDN): Configure and optimize CDN services to improve website load times and content delivery efficiency.

Quality Assurance: Conduct code reviews, perform unit testing, and ensure the overall quality of AEM solutions and associated infrastructure.

Documentation: Create and maintain technical documentation for AEM projects, architecture diagrams, infrastructure setups, and code

documentation.

Mentorship: Mentor junior developers and provide guidance on AEM best practices, AWS, CDN, and infrastructure automation standards.

Problem Solving: Troubleshoot and resolve technical issues as they arise during the development process, utilising AWS tools and services.

Stay Current: Stay up-to-date with the latest AEM trends, AWS services, CDN technologies, and infrastructure automation tools. Recommend

improvements to existing processes.

Qualifications:

Technical AEM

Bachelor's degree in Computer Science, Information Technology, or a related field (Master's preferred).

Minimum of 10 years of experience in AEM development, with strong proficiency in Adobe Experience Manager (AEM) and related technologies.

Expertise in Java, JSP, HTML, CSS, and JavaScript.

Experience with AEM component development, templates, workflows, content fragments and experience fragments.

Solid understanding of AEM building blocks, including Sites, Assets, and Forms.

Experience with AEM integrations, including third-party APIs and systems.

Must have experience in working with AEM version 6.5 or above.

Experience in working with AEM migration projects.

Experience in working with AEM as a Cloud Service or migration from On-Prem/Adobe managed service to Cloud Service.

Adobe certified developer or architect is preferred.

Experience working with relevant Adobe Marketing Cloud solutions such as Adobe AEM, Target, Analytics or other web related products

Technical Others

Strong AWS cloud skills, including AWS certification.

Proficiency in infrastructure automation and IaC tools such as AWS CloudFormation, Terraform, or Ansible.

Experience in other web technologies like Search, XML, XSL, Google Analytics, GTM, etc.

Familiarity with CDN setup and optimisation.

Experience in SpringBoot is added advantage.

Soft Skills

Experience in working with Agile.

Excellent problem-solving skills and attention to detail.

Strong communication and teamwork skills.