Job Description
The Operations Manager will independently manage office & kitchen activities alongside the Director and HR Team, ensuring smooth operations in office, high-quality food preparation, and excellent customer service. This role is critical for maintaining standards, optimizing resources, and supporting business growth.
Key Responsibilities
Individual to be involved in:
1. Prepare daily operations on outlets and maintaining high-quality standards.
2. Track and manage ingredient stock levels, placing orders as necessary to ensure a continuous supply.
3. Implement and uphold food safety and hygiene practices in accordance with regulatory standards.
4. Ensure positive customer interactions, addressing feedback promptly to enhance the customer experience.
5. Identify ways to streamline kitchen processes to improve speed, efficiency, and reduce waste.
6. Monitor daily expenses, food costs, and contribute insights for budgeting and cost control.
7. Maintain office activities & workflow for HR, Recruitment & Admin Team
8. Any ad hoc given by management
Technical Skills & Competencies
1. Operations Management
2. Inventory Management
3. Promotional Strategy
4. Client Relations and Conflict Resolution