Working location : 80 Bendemeer Road #03-01

Responsibility:

a) To achieve sales target set by company

b) To service and maintain good business relationship with existing account

c) To identify new business opportunity and develop new account.

d) To execute sales strategy and meet company’s objective

e) To liaise and coordinate with other divisions internally in regard to customer's request or new project implementation.

f) To provide quotation on customer's inquiry

g) To participate in contract negotiation

h) To review T&Cs between company and customer before implementation.

j) To provide problem reporting and resolution in regard to business issue

k) To report to Manager

Requirements:

a) Min qualification : Diploma

b) Good communication, Interpersonal skill & Negotiation skill

c) Min 2-4 years’ experience in related field

d) Self-motivated & independent

e) IT skill (Well versed in MS Office, Excel {knowledge of Pivot tables & other functions} and presentation skill

Our Healthcare client is looking for a dynamic and experienced individual to join their team in a vendor and contract management capacity. You will play a crucial role in managing correspondence and liaising with vendors to ensure the hospital's strategic and operational needs are met.

Responsibilites

• Ensure contract management and administration are fully compliant with terms and conditions
• Contract analysis and vendor management.
• Workforce qualifications and competency assessment.
• Vendor service standards and performance validation.
• Contract KPI accuracy checks and checklist completion.
• Issue escalation and daily operations oversight.
• Procurement management and compliance.
• Workplace safety and business continuity planning.
• Inventory and fixed asset management.
• Contract execution and KPI verification for payment approval.
• Documentation maintenance and budget assistance.
• Project and task leadership or participation.

Requirements

• Degree, preferably in contract management in Healthcare / Hotel Setting
• At least 3 years of related experience
• Good team player
• Strong interpersonal skills
• Good writing and communication skills
• Analytical, meticulous and high level of initiative

Interested applicants, please send in your detailed resume in MS Word format.

We regret only short-listed candidate will be notified.

Registration No: R23119349 / Kasie Tay Xiu Yun / EA Licence No: 12C6253

• Project lead experience in actual projects
• Facilitating BIM Coordination meeting
• Planning BIM processes
• BIM Legal and Contractual issues
• Organisation's adoption plan

Job requirement

• BIM quality check
• BIM authoring tool
• BIM design review
• BIM analysis tool
• BIM Coordination tool
• Project workspace
• BCAA specialist diploma

Job Description

• Prepare a lifting plans normal and critical lift plans
• Coordinate and Supervisor overall site lifting activities
• Conduct coordination and logistic meeting with subcontractors
• Visual Inspection of Cranes and lifting equipment’s
• Help site team in planning proper lifting equipment for required lifting works

Requirements

• 5 Years and more as Lifting supervisor/coordinator at construction site
• Lifting appointed person certified will be preferred
• Familiar with rigging techniques of construction material

Job description

· Responsible for the planning, management, and coordination of the MEP Subcontractors testing & Commissioning activities.

· Ensure that the required tests and inspections are performed in accordance with the approved plan.

· Follow-up with subcontractors to resolve any deficiencies that are found.

Job requirement

· Minimum of 10 years engineering experiences in construction industry with relevant diploma.

· Minimum of 5 years construction experience for similar size complexity projects & complexity projects.

Job description

· Review the safety management system and offer suggestions for enhancement.

· Implement and oversee the ECM Plan as per requirement.

· Collaborate closely to monitor earth control activities at different stages of the project.

· Manage on-site safety audits.

· Investigate incidents/accidents and propose corrective actions to prevent recurrence.

· Ensure staffs adhere to statutory acts, regulations, company safety protocols, and industry codes.

· Demonstrate effective communication abilities to interact with colleagues, clients, and governmental bodies.

· Perform any other ad-hoc duties as assigned.

Requirements

· Diploma in Workplace Safety & Health or equivalent

· Registered WSHO with ECO and ECMO

-Able to handle all HDB conveyancing matters.

-Able to work independently.

-Remuneration package is negotiable.

Please email resume to [email protected] or [email protected]. Kindly state full details of qualifications, experience, current and expected salary in your resume.

We thank all applicants for writing in. Only shortlisted candidates will be notified.

Requirement for Driver:

- Transport equipment and materials: The driver will be responsible for loading and unloading materials and equipment at various job sites.

- Maintain vehicles: The driver is responsible for keeping the vehicle clean, well-maintained, and inspected in accordance with state and federal regulations.

- Adhere to safety regulations: The driver must follow all safety rules and regulations when driving on the job site and on public roads.

- Coordinate deliveries: The driver may need to coordinate deliveries within a specific timeframe and ensure that materials and equipment are delivered to the correct job site.

- Must 5 to 8 years experience.

- Education Secondary level.

- Age more than 30 years.

Job Description

• Overall in charge of the day-to-day F&B outlet' operations
• Create plans for hiring, training, and managing F&B staff
• Train F&B staff on the job
• Conduct F&B staff performance appraisals
• Create, maintain, and distribute weekly schedules for staff and communicate changes where necessary
• Ensure that all service staff adhere to food safety, sanitation, food preparation, and food storage standards and that guests' needs and expectations are met
• Conduct frequent checks on operating equipment and outlet cleanliness to ensure they are properly maintained
• Monitor costs and financial performance of F&B outlet
• Monitor outlet operating equipment inventory and F&B item inventory, purchase inventory on itemized budget
• Generate monthly reports on sales, performance, and profit and loss
• Identify and target sales opportunities through marketing and work with staff and head chef on promotion and outlet events
• Any other duties as directed

Requirements

• Relevant working experience would be an added advantage
• Need to be able to multi-task, a team player, and willing to learn
• Must be prepared to work during weekends/ public holidays and overtime as and when required

We are looking for a Senior Manager, Strategic Partnerships, Business Development & Subsea Network Investments with proven experience, strong sense of ownership and passion for defining and driving large cross-functional programs in the infrastructure and networking space.

The candidate should be self-driven, can learn quickly and influence decision-making across organizations.

In this position, you will work closely with various Keppel business divisions to gather, refine, and drive program goals to deliver various projects.

At Keppel, we set a high bar, so expect to be challenged on the scope and scale of the problems we tackle. We are moving fast, using the latest technologies, and transforming the way we leverage telecommunication services. If you're looking for a place to make a huge difference, this is it.

Job Description:

• Business Development/ Strategic Partnerships/ Investments
  Team leader to lead in new business opportunities in the subsea arena with potential strategic partners and customers.
  Develop budgets and financial models for international submarine cable systems and domestic terrestrial networks, for the entire project lifecycle from seed funding to development to operational phase
  The team is to work closely with tax advisors, create tax efficient holding structures for the investment
  The team is to work closely with Corporate Legal and External Legal Teams to negotiate MOUs, Binding Term Sheets and Definitive Agreements
  Ability to review agreements and contracts and be able to negotiate with partners and customers
  To manage and engage third party consultants for the relevant areas of work requirements
  Ability to data process with information on emerging markets and feasibility studies done on key markets
  Clear and objective analysis and recommendations for the investment
  Business cases and approvals from internal stakeholders including KCL, KTT, KAIF and KDC
  Manage market research for new projects
• Partnership Management
  Provide inputs to sales team in developing compelling business propositions to potential customers who may be partners in the branch landings.
  Working closely with Corporate Legal and External Legal Teams to negotiate MOUs, Binding Term Sheets and Definitive Agreements (IRU)
  Ability to review agreements and contracts and be able to negotiate with partners and customers
• Internal Stakeholder Engagement
  Coordinate monthly/quarterly reporting to KCL, KTT and KAIF and all other BU units
  Work closely with GRC on Red Team engagement and GCC on SGX/Press releases
  Assist Keppel Capital, KAIF, etc.… in their fund-raising activities, approval process, due diligence, and lenders documentation
  Engage, coordinate and to cooperate with Corporate Finance in their debt raising activities
  To support Business Operations in facilitating internal audit processes pertaining to your area and to work the team process as well for audit purposes

Job Requirements:

Skills & Qualifications:

• Bachelor’s Degree required or equivalent combination of education and experience
• Possess management experience, preferably on a global scale, otherwise, regional level
• Experience in delivering large cross functional international programs and driving milestones
• Knowledge of Asia Pacific internet ecosystems, fiber optic networks, submarine cables
• Experience driving and contributing to project playbooks, building schedules
• Strong written and verbal communication skills
• Experience interacting with senior executives and other management within a company and working across commercial, technical, domestic, and international arms of an organization
• Strong organizational, multitasking, prioritization abilities, and an excellent attention to detail
• Demonstrated ability to conceptualize, manage, and prioritize multiple projects
• Knowledge of and be familiar with the operation and deployment of optical transport systems
• Travel overseas for work / assignment as and when necessary or requested by your immediate supervisor / the head of department
• Such other duties and responsibilities as may be reasonably requested by your immediate supervisor / the head of department from time to time

Sales Coordinator

< Job description>

・Work as a sales coordinator in Singapore.

・Input customer’s PO in our buying systems by GOOSS (SANYO DENKI original tool)

・Input customer’s PO in our selling systems by ERP.

・Adjust delivery schedule with factory staff and customer.

・Send Invoice and packing list to customers.

・Inventory control and stock movement analysis

・India office support(Create invoice and PL.)

・Support the other sales coordinators if necessary.

・Make sales result report, stock qty report, Profit analysis and so on.

・Job volume may increase once he/she will accustom to do.

・Warehouse experience

< Requirement>

・Diploma/Degree in logistic or equivalent

・Possesses MIRCOSOFT knowledge preferred

・Experience in NAV /ERP / MRP / Inventory management system.

・Shipping Experiences in manufacturing industries

・A good knowledge in shipping terms

・Language: English, Mandarin and Japanese (Japanese will be an advantage)

・Budget: 2.8K – 3.2K

Immediate role, Contact Boon Hong for Interview at (65) 6978 3503 or submit your resume.

Wages:

SGD 1500 - 1800 (Commensurate with Experience)

Job Hours:

Five half-day work flexible hours either (9am - 1pm or 2 pm to 6 pm)

Responsibilities:

· Account Receivable & Payable function

· Invoicing and coordination with the operation/ logistics team.

· Receivables monitoring and collection

· Perform bank entries and monthly Bank reconciliation.

· Perform other accounting duties as assigned by the Supervisor.

· Provide administrative support

Job Requirements:

· Bilingual in English and Mandarin

· Positive attitude

· Independent and able to multi-task

Job Description:

• Oversee Finance and Purchasing functions and ensure their operating effectiveness and compliance with regulatory requirements
• Responsible for the company's financial budgets and preparation of periodic financial reports/statements
• Responsible for liaising with the Management and internal and external auditors on finance and tax related matters
• Direct and control all financial and accounting systems to ensure timely and reliable financial services and information flow.
• Deliver insights from sales reporting/P&L to influence plans and strategies.
• Review financial control systems, policies and procedures by identifying weaknesses and recommending improvement
• Responsible for the proper management of the company's cash funds and resources and maintain a set of records concerning banking arrangements.
• To ensure all accouncting functions are on place.
• Perform such other duties and responsibilities that may be assigned by the Management

Job Requirements:

• Degree in Accountancy or ACCA
• F&B sector experience will be preferred

• To assist the MR in controlling and distribution of the IMS (QEHS) manual, QEHS procedures, Standard Work Method and Standards Documents.
• To administer the IMS forms record and maintaining the masterlist.
• To disseminate the internal audit programme to the auditors and coordinate with the auditors for their audit schedule, records of audit results, review and evaluate the audit findings for reporting to MR.
• To liaise with external auditors for annual management/ EHS audits- IMS, BizSAFE, GGBS, CONSASS, etc
• Supports upper management on related EHS and Integrated Management Systems matter
• Plan and organize annual management reviews, prepare inputs; consolidate presentation slides, minutes of meetings, corrective actions and follow-up actions
• Oversees the development and maintenance of an effective Management System which meets ISO 9001, ISO 14001, ISO 45001 standards; updates and reviews IMS manual yearly
• Liaise with external certification bodies, lead and facilitate EHS related audits (ISO certification audit, Green and Gracious Builder Scheme (GGBS) audit, Risk Management, BizSafe STAR);
• To carry out any assignment as directed by the MD / GM / MR.

About TSL:

TSL Media Group is Singapore’s leading data-driven and content-led media tech collective. The Group has a team of over 200 staff and is home to some of the most well-loved media brands in the region, such as TheSmartLocal, Must Share News and Eatbook. Driven by a mission to connect the world through a hyperlocal lens, TSL Media Group has an annual viewership of over 200 million pageviews and 200 million video views across all of its websites and social media platforms. For more information, visit https://tslmedia.sg/

TSL is built on an energetic and collaborative work culture. We operate on hybrid work arrangements in a bid to aid employees balance work life and personal life.

What you will do:

• Execute videography content for Facebook platform
• Execute photography content for the website, Facebook as well as Instagram platforms
• Assist in content creation, working closely with project managers and content strategists

You should possess:

• Aesthetic eye for content
• Strong interest and familiarity with Instagram and Tik Tok – always in the know on the trends
• Relevant videography and photography portfolio – hit us with your best shots
• Know how to use mirrorless/DSLR camera systems effectively
• Can shoot and edit both videos and photos (knowledge of Adobe Premiere Pro, Lightroom, Photoshop will be a plus)
• Ability to work independently in a fast paced environment

We are looking for individuals that can commit for at least 6 months.

How to apply:

Your email will be your first "interview" so think of a way to make yourself stand out. Send an email to Miss Athene at [email protected] with the subject being the position you’re applying for. e.g “Creative Intern”

Use a conversational writing style and tell us over 3 paragraphs:

• About yourself and relevant background experience
• Why you think you’re suitable
• Your social media accounts
• Your period of availability
• Your resume

Alternatively, you may also submit your application on: https://tslmedia.sg/job/creative-assistant/

All candidates will be required to submit a copy of your resume and portfolio link on our application form. Kindly note that applicants with a portfolio (e.g. videos or photos taken/edited) will be prioritised.

Only shortlisted applicants will be notified.

Description

This position is responsible for the growth of the company. He/she will be working with the sales team to develop mutually beneficial proposals, negotiate contract terms and communicate effectively with stakeholders and clients. He/she will help to prepare sales projections and forecasting revenue, in line with projected income.

Responsibilities

• Contacting potential clients to establish rapport and arrange meetings.
• Researching organizations and individuals to find new opportunities.
• Increasing the value of current customers while attracting new ones.
• Finding and developing new markets and improving sales.
• Attending conferences, business networking, and industry events.
• Developing quotes and proposals for clients.
• Developing goals for the development team and business growth and ensuring they are met.

Technical Skills and Competencies

• Maintain good relationships and rapport with customers
• Actively source, identify and contact new prospects
• Possess Analytical and Problem Solving Skills
• Implementation of company SOP and strategies

Description

A creative, driven and self-motivated individual with a background in graphic design, photography and videography. He/she plays a key role in managing the social media channels, creating compelling content (posts, images, videos, stories) and analysing the performance metrics to improve the social media presence.

Responsibilities

• Create innovative content for social media platforms.
• Photography and graphic design.
• Video production and collaboragte with influencers to create contents if required.
• Create strong and interesting written posts to grab the attention of the audience.
• Stay up to date with all developments in social media.

Technical Skills and Competencies

• Possess good Chinese/English written skills which include grammar and spelling.
• Able to think out of the box and work with the team to create visually compelling visuals.
• Able to manage multiple different social media channels across multiple clients.
• Familiar with social media platforms like Facebook, Instagram, Tiktok and Xiaohongshu.

Job Responsibilities

• Software Development & Integration experience applying data analytics to Engineering or business problems
• Understanding of data modeling, system/schema design, SQL and ETL implementation
• Experience in any in data science language like Python, R , Rust and SQL
• Statistics knowledge with understanding of ML Algorithms and related Framework & Open source Libraries is an added advantage
• Hands-on experience with any one database Oracle, MySQL, Postgres and NoSQL databases
• Good understanding of Object orientation and its principles
• Experience in terminology of Project management
• Self-motivated and driven learner who is willing to share knowledge with the team
• Strong communication skills, visualization and ability to collaborate with a diversified team are required

Responsibilities:

• Responsible for the full spectrum of monthly financial accounting from preparation, reconciling, closing, reporting, cashflow forecasting and budgeting.
• Coordinate and liaise with internal parties to support intercompany activities & external parties (external auditors, tax agents, corporate secretarial agents, local tax and government authorities) to support and ensure compliance with all statutory and internal finance & tax filing requirements, audits, procedures, and forms.
• Any Ad-hoc financial matters
• Manage multiple tasks under tight deadlines with strong attention to detail and accuracy

Requirements:

• Degree in Accountancy or equivalent
• At least 3 years of experience in similar capacity
• Working experience in construction or real estate industry preferred
• Able to work independently
• Meticulous and positive
• Good interpersonal and communication skills
• Well-versed in MS Office, especially MS Excel, PowerPoint and Word
• Hand-on experience with ACCPAC system is an added advantage
• Immediate availability or able to start work at short notice preferred

Description

This role is responsible for developing, implementing and managing detailed marketing strategies to enhance the company's visibility, increase conversions and drive engagement.

Responsibilities

• Plan and execute marketing campaigns across various channels.
• Oversee social media accounts and develop ideas to increase engagement and generate leads.
• Able to manage the rest of the teammates, ensuring a smooth work-flow.
• Manage the digital marketing budgets effectively and strategically.

Technical Skills and Competencies

• Proficiency in managing campaigns on various digital advertising platforms like Google Ads, Facebook Ads and etc...
• Undertsanding the principle of SEO/SEM as well as experienced in managing it.
• Ability to develop and execute social media marketing strategies across various platforms.
• Ability to manage multiple projects as well as strong analytical skills.

Job Description:

• Oversee the planning, management and coordination of scheduled, preventive and ad-hoc maintenance/ facilities and building works.
• Manage and coordinate all aspects of assigned projects (renovation works, new business facilities etc) from start to finish, ensuring that projects are completed on time, within budget, and to the satisfaction of stakeholders.
• Oversee the coordination with retail mall landlords, contractors, vendors, consultants, end users and relevant authorities concerning technical & maintenance services, repairs, installation, renovation, reinstatement works and operational support for promotional activities.
• Prepare cost estimates for repair works, work specifications, drafting of contract documents, invitation for quotation, tender and recommendation for award of quotation/tender
• Identify facilities problems and ensure solutions are implemented.
• Oversee the improvements and revision of existing work processes and policies.
• Ensure proper compliance with local authorities' guidelines and regulations.
• Respond appropriately to emergencies / urgent issues as they arise.

Requirements:

• Good Degree/Diploma in Estate or Facility Management, Building, Engineering or equivalent related fields.
• Minimum 5 years of experience in project management.
• Proven capability to manage a cross functional team and drive process improvement initiatives
• Self-starter with good interpersonal, project and stakeholder management, communication skills with a positive and growth mindset.
• Ability to deal with a variety of complex issues concurrently, within tight operational deadlines
• Fire Safety Manager (FSM) certification will be an advantage.
• Effectively Bilingual in English and Mandarin (required to liaise with Mandarin speaking contractors)

Job Description:

• Managing the design and coordination of a team of M&E coordinators, Engineers, and BIM modellers.
• Liase with consultants on matters relating to all M&E works.
• Participate in technical meetings and site meetings.
• To assess and resolve any technical or site issues related to M&E drawings and M&E work with consultants and subcontractors
• On-site supervision of work progress
• Maintaining schedules and coordinating the work of subcontractors.
• Assist in finalising accounts of MYE Sub-contractors.

Job Requirements:

• Degree or Diploma in Engineering or Construction related degree
• At least eight (8) years of relevant experience as M&E Manager in large scale projects is an advantage
• Highly motivated, independent, initiative and responsible.
• Great communication and interpersonal skills.

About TSL:

TSL Media Group is Singapore’s leading data-driven and content-led media tech collective. The Group has a team of over 200 staff and is home to some of the most well-loved media brands in the region, such as TheSmartLocal, Must Share News and Eatbook. Driven by a mission to connect the world through a hyperlocal lens, TSL Media Group has an annual viewership of over 200 million pageviews and 200 million video views across all of its websites and social media platforms. For more information, visit https://tslmedia.sg/

TSL is built on an energetic and collaborative work culture. We operate on hybrid work arrangements in a bid to aid employees balance work life and personal life.

About the Role…

The Group Strategy Analyst position resides in the founder’s office and reports directly to the Group Chief of Staff. The candidate will work closely with the senior management team and will receive constant guidance across the term.

This unique opportunity will allow the candidate to be exposed to the workings of the largest new media business in Singapore and help drive real and impactful decisions that will define the company’s path forward.

What you will do:

• Support the development of the company’s strategy via indepth market study & competitor research
• Provide in-depth analysis and recommendations for management decision-making
• Support management meetings and strategic discussions and help supplement internal or external data to drive decision making
• Identify potential opportunities and risks to the business and recommend potential business models or plans to address each topic effectively
• Support the management team in ad-hoc projects including office improvement projects, employee wellness programs, new business development, CSR programs

The successful candidate should have:

• Undergraduate or MBA candidate majoring in Business, Finance or Economics.
• Proficient in Google Workspace
• Able to work independently and with minimal supervision.
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate information with attention to detail and accuracy.
• Ability to thrive in a highly ambiguous environment.
• Ability to manage multiple activities and projects.
• Passion for new media, media, agency business

We are looking for individuals that can commit for at least 6 months.

How to apply:

Your email will be your first "interview" so think of a way to make yourself stand out. Send an email to Miss Athene at [email protected] with the subject being the position you’re applying for. e.g “TSL Strategy Analyst”

Use a conversational writing style and tell us over 3 paragraphs:

• About yourself and relevant background experience
• Why you think you’re suitable
• Your social media accounts
• Your period of availability
• Your resume

Alternatively, you may also submit your application on: https://tslmedia.sg/job/strategy-analyst-internship/

Only shortlisted applicants will be notified.

About TSL:

TSL Media Group is Singapore’s leading data-driven and content-led media tech collective. The Group has a team of over 200 staff and is home to some of the most well-loved media brands in the region, such as TheSmartLocal, Must Share News and Eatbook. Driven by a mission to connect the world through a hyperlocal lens, TSL Media Group has an annual viewership of over 200 million pageviews and 200 million video views across all of its websites and social media platforms. For more information, visit https://tslmedia.sg/

TSL is built on an energetic and collaborative work culture. We operate on hybrid work arrangements in a bid to aid employees balance work life and personal life.

About the Role

As a Social Media Assistant, you will be taking care of our social media platform and be involve in ideation to video creation. You will also get the opportunity to attend media invites.

This role is available for Eatbook, MS News, Uchify, Zula.

What you will do:

• Take charge of the content that is produced on our Instagram and Tik Tok channels
• Strategize ways to develop trending content
• Plan detailed schedules to film and upload content regularly
• Take visually aesthetic photographs and come up with visually pleasing infographics to support our editorial pieces
• Aid in the production of social media deliverables on Instagram and TikTok

You should possess:

• Aesthetic eye for content
• Strong interest and familiarity with Instagram and Tik Tok – always in the know on the trends
• Have a relevant videography and photography portfolio
• Can shoot and edit both videos and photos (basic proficiency in Adobe Premiere Pro, Lightroom, Photoshop is a must)
• Can also design and/or illustrate

We are looking for individuals that can commit for at least 6 months.

How to apply:

Your email will be your first "interview" so think of a way to make yourself stand out. Send an email to Miss Athene at [email protected] with the subject being the position you’re applying for. e.g “Social Media Intern”

Use a conversational writing style and tell us over 3 paragraphs:

• About yourself and relevant background experience
• Why you think you’re suitable
• Your social media accounts
• Your period of availability
• Your resume

Alternatively, you may also submit your application on: https://tslmedia.sg/job/social-media-assistant/

All candidates will be required to submit a copy of your resume and portfolio link on our application form. Kindly note that applicants with a portfolio (i.e. videos/social media account) will be prioritised.

Only shortlisted applicants will be notified.

• Flexible working schedule
• Opportunity to convert to permanent roles
• Attractive incentives and bonuses

We are a business consultant for clients who specialize in recruitment and business support services.

Compensation and Benefits

• Incentives and performance bonuses
• Flexible working schedule, minimum 2 days per week, 5 hours per day
• Opportunity to convert to Permanent Roles
• No experience required, training and mentorship provided

Job Scope

• Developing a pipeline of potential corporate clients, leads will be given
• No sales presentation required. All appointments scheduled will be accompanied and handled by our Business Consultant
• Relationship management for cross selling opportunities
• Strategic analysis for new potential markets and opportunities

Who we are looking for

• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in any field
• Suitable for candidate looking for second source of income
• Suitable for candidates keen to explore B2B business development
• Suitable for candidates with previous corporate network and experience especially in the HR field

Our office is located at CT hub2, near to Bendemeer MRT, interview will be done strictly face to face.