ADMIN EXECUTIVE (TEMP 5 Day Week)

· Manage day-to-day employee-related issues.

· Responsible for recruiting, screening, interviewing, and placing of workers.

· MOM Applications – Work Pass & S Pass.

· Prepare confirmation letters and monitor every Employee’s contract expiry for renewals.

· Update and manage employee records.

· Responsible for maintaining all training records; including Core Trade.

· Submission of applications and claims and then to follow up on the payment procedures.

· Preparation and monitor jobs completion schedule to carry out routine maintenance works by sub-contractors.

REQUIREMENTS

· The appointment is temporary for at least 2 months and it is possible to be permanent after two months.

· Minimum GCE O Level with at least 1 years related working experience, preferably within a Construction field.

· Good communication and interpersonal skills.

· Knowledge of MOM statutory requirements and pass issuance process for foreign employees preferred.

· Willing to multi-task.

This role reports to the Head of Infrastructure and expected to be deployed into a project to deliver end-to end infrastructure expertise from Implementation until Operations

The role is expected to work as part of the project implementation team, leveraging on his infrastructure expertise, to deliver a turn-key cybersecurity project to the customer. As part of the implementation, you will be expected to understand the infrastructure of the project, provide operations excellence suggestions, develop operations document and eventually translate into the infrastructure operations lead within the project to bring up-to-skill, the infrastructure operations team

This role requires you to have a good and wide understanding of difference infrastructure solutions, as well as relevant experience in an infrastructure operations role. You need to have a desire for improvement using modern technologies and techniques such as automation and devops. This role exposes the person to an end-to-end project from design all the way until operations

Responsibilities

• Work as part of the project implement team to design and deploy the infrastructure components to a turn-key project
• Help work on technical documentations during the project, including project implementation documents as well as operational documents
• Work closely with the eventual Operations Manager to operationalise and optimise the infrastructure operations within the project
• Suggest and continuously improve the operations using a mix of automation scripts and other tools to increase operational efficiency
• Mentor, train up and empower new infrastructure operations personnel to eventually take over the infrastructure operations of the project

Requirements

• Degree or Diploma in Engineering, Computer Science/Information Technology or its equivalent
• At least THREE (3) years of experience in working in an infrastructure operations role
• Strong knowledge of technologies such as networking, virtualisation, Active Directory and Red Hat Linux
• Able to develop PowerShell and bash scripts
• Implementation experience is advantageous but not necessary
• Able to work in a highly regulated environment and to make adjustment to meet project deadlines
• Good communication / stakeholder skills and emotional intelligence to influence key decisions, mediate conflicts and build consensus

Responsibilities

• Process contracts, orders, invoices and ensure all documentation comply with revenue and company policy.
• Works with Sales, Project Management, Competency Towers and Customers to assist resolution to customer billing investigations and disputes.
• Prepare and follow up on renewals, terminations and planning for reporting and insights to Sales Team
• Monitor delivery/shipments of products to customers
• Maintenance of Sales related FAQ in collaboration with Sales, Finance and Ops, etc.
• Challenge legacy policies and procedures that complicate quote, order, invoice and revenue processing, understanding the flexibility for change, and formulating creative solutions or workarounds based on that analysis.
• Provide proactive feedback to improve sales and support workflows (in systems) to work more effective and efficient
• Assist in ad hoc projects and tasks.

Requirements

• CAN-DO attitude.
• Ability to work independently as well as within a team in a fast-paced environment.
• Ability to demonstrate creativity and analytical skills in problem solving.
• Ability to work on multiple projects simultaneously and react to changing priorities.
• Excellent interpersonal and communication skills.
• Strong ability to build trusted relationships with both internal and external stakeholders on a regular basis in relation to ongoing projects and operational trouble shooting
• Detail oriented, meticulous, systematic and possess strong documentation skills.

Preferred Skills / Qualities

A highly motivated individual with the ability to be mindfully present and appreciate the humour of each moment.

• Monitor third party security feeds, forums, and mailing lists to gather information related to the client through automated means
• Produce intelligence outputs to provide an accurate depiction of the current threat landscape and associated risk through the use of customer, community, and open source reporting
• Produce actionable intelligence information for delivery to colleagues and customers in the form of technical reports, briefings, and data feeds
• Review vulnerabilities advisories
• Review and process threat intelligence reports
• Perform detailed investigative works into all traffic anomalies against established, historical baselines of individual agencies. Reviewing and profiling the events of all monitored clients
• Assess each event based on factual information and wider contextual information available
• Review, propose and generate reports to automate or reduce low value event escalations
• Build rules and intelligence to detect such threats and proliferate to all monitored networks. Implementing and devising detection method of such threats in our security operations through SIEM Rules, DB scripts etc.
• Perform periodic analysis of security events, network traffic, and logs to engineer new detection methods, or create efficiencies when available
• Supports the development of tactics, techniques, and procedures in providing proactive threat hunting and analysis against the available information sources (e.g. Netflow, DNS and Firewall logs, etc.)
• Assist the Security Analysts with the investigative works
• Prepare training programme for Security Analyst and conduct knowledge sharing sessions for Security Analyst
• Fulfil Change Requests, Service Requests and respond to internal / external enquiries with regards to detection Use Case
• Any other tasks as assigned

Requirements

• Degree holder with at least 5 years' of experience in related field and capacity
• Prior experience working in a Security Operations Centre (SOC) or Computer Emergency Response Team (CERT/CIRT).
• Possessed deep interest in open source research and critical thinking / contextual analysis abilities
• Investigative and analytical problem solving skills
• An understanding of the current vulnerabilities, response, and mitigation strategies used in cyber security;
• Related professional cyber security certification, such as GCIA, CEH, will be preferred.
• Experience with intelligence analysis processes, including Open Source Intelligence (OSINT) and closed source intelligence gathering, source verification, data fusion, link analysis, and threat actor.
• Ability to research and characterize security threats to include identification and classification of threat indicators

Responsibilities

• Engage clients to identify requirements relating to cyber security solutions for Data Protection
• Proposal, scope and size technical solutions for clients
• Deploy competency’s related projects and provide consultation to clients with regard to the deployment as a Subject Matter Expert (SME)
• Create technical documentation for the solution deployment
• Empower clients through technical enablement
• Provide post-sales support services for corrective and preventive maintenance when necessary

Requirements

• Good Diploma or Bachelor’s Degree in Information Technology
• At least 5 to 8 years of IT security experience
• Experience in leveraging and expanding the capabilities of existing analytical tools and technologies; recommend new technologies as appropriate
• Experience with web security, email security and Cloud Access Security Broker (CASB) and will be preferred
• Positive working attitude
• Good communication and written skills
• Passionate in information security
• Experience in programming and scripting is preferred

Duties & Responsibilities:

• Provide leadership for our clients, influencing and supporting their cybersecurity strategies, operations and plans.
• Develop practical and fit-for-purpose strategies for clients to address their nature of business, the threat environment they operate in and constraints.
• Conducts a variety of analysis of business and technology environments, threat environment, infrastructures and markets to develop solutions to address the needs to grow while ensuring the application of a consistent methodology for smooth delivery of the project objectives.
• Support client transformation journeys while ensuring alignment to strategic and project objectives.
• Perform research and analysis on a full range of business, technology and people considerations, including strategic planning, governance, policy, knowledge management, industry research and emerging trends.
• Perform research and analysis on regulations and policies to determine alignment and assist with the development, implementation and tracking of the progress of clients’ objectives with supporting goal targets.
• Develop appropriate methodologies, frameworks and approaches to address project objectives, drive the clients towards positive business results, reinforce the clients’ strategic objectives, achieve improvements in effectiveness, gain efficiencies and increase digital maturity.
• Influence, drive and support the clients in their cybersecurity transformation journeys while maintaining alignment to their business objectives.
• Apply business principles, theories and concepts to assignments, including the development of documentation and artefacts and contribute to the development of intellectual capital and the building of brand presence.

Requirements:

• 8 – 10 years of professional working experience
• 5 – 8 years of experience with cybersecurity governance, risk and compliance activities
• 3 – 5 years of experience with working with the executives and leaders (e.g. Chief Information Security Officer, Chief Risk Officer, Chief Executive Officer and Board members)
• 3 – 5 years of experience in management / strategy / cybersecurity consulting, including internal and client facing experiences
• Strong interpersonal and stakeholder management skills
• Ability to work with cross-functional, multi-disciplined team to formulate, institute and monitor security policies and procedures
• Bachelor degree in Business Administration, Economics, Accounting, Law, Psychology, Behavioural Sciences, Physics, Mathematics, Applied Sciences, Information Security, Computer Engineering, Electrical Engineering, Electronic Engineering or other equivalents.
• Good understanding of business, technology and cyber security trends and their application to businesses.
• Ability to travel 20% of the time.
• Applicants selected may be subjected to security screening and may need to meet eligibility requirements for access to classified information.

Duties and Responsibilities

• Act as Incident first responder for a 24/7 staffed SOC, reviewing and verifying system alerts
• Assist with the development of incident response plans, workflows, and SOPs
• Maintain security sensors and tools
• Monitor security sensors and review logs to identify intrusions
• Escalate security incidents using established policies and procedures
• Perform initial analysis of security events, network traffic, and logs to engineer new detection methods, or create efficiencies when available
• Work directly with threat intelligence analysts to convert intelligence into useful detection
• Identify incident root cause and take proactive mitigation step
• Perform lessons learned activities
• Provide analysis of security log data from a large number of heterogeneous security devices
• Review vulnerabilities and track resolution
• Review and process threat intel reports
• Implement detection use cases
• Liaise with Ensign customers on security intrusions and provide swift and accurate remedial action.

Requirements

• Diploma/Degree in Information System/Information Security from a recognized institution.
• 0-2 year of working experience in networking environment.
• Basic, yet sound knowledge of network routing and switching fundamentals to include knowledge of Multiprotocol Layer Switching (MPLS)
• Basic, yet sound technical understanding of operating systems, network architecture and design
• Basic, yet sound knowledge of encryption, key management and cryptology
• Proven ability to plan and prioritize work, both their own and that of project team.
• Sound understanding of organizational issues and challenges. Able to work effectively with participants at all levels in an organization
• Ability to analyze problems and determine root causes, generating alternatives, evaluating and selecting alternatives and implementing solutions.
• Possess excellent writing skills and the ability to communicate to teammates as well as technical and executive level staff
• Results Oriented
• Fresh graduates with passion for cyber security are welcome and they will be enrolled in an extensive On-Job-Training (OJT) and training for professional certification

Preferred Skills /Qualities

• Professional information technology/security certifications such as ITIL, CCNA and CEH will be preferred but related qualification (i.e. GCIA, CISSP etc.) will be an advantage

Other Special Working Conditions

• Able to perform 12-hour shift duties (2 days’ work with 2 off-days). Working hours: AM - 8:30am to 8:30pm; PM - 8:30pm to 8:30am. Shift patterns and duration may vary from time to time.

Central Control Officer

Salary: $1800 - $2000

Job Description

• Attend and respond efficiently to calling customers regarding their carpark enquiries/ feedback/ complaints.
• Obtain and evaluate all relevant information to handle car park cases either operationally or technically.
• Checking and monitoring of CCTV’s for discrepancies, system issues, or occurrences.
• Document all call information according to standard operating procedures.
• Perform investigations and process refunds for customers
• Assist the team on ad-hoc duties and administrative tasks related to Control Centre.

Requirements

• Candidate must possess at least Primary/Secondary School/"O" Level.
• Basic computer skills
• Able to work rotating shifts, Sundays / Public Holiday

• Diploma/Degree in Information Technology or equivalent
• Good working experience in the related field - preferably with retail sector.
• Good knowledge of Microsoft windows operating systems
• On-site support and resolution of all software and equipment issues
• Proven analytical and troubleshooting abilities.
• Excellent analytical, troubleshooting and communication skills.
• Microsoft MCSE or Cisco CCNA certified but not compulsory.
• Good understanding of Microsoft SQL server and scripts

Responsibilities

• Produce intelligence outputs to provide an accurate depiction of the current threat landscape and associated risk through the use of customer, community, and open source reporting
• Produce actionable intelligence information for delivery to colleagues and customers in the form of technical reports, briefings, and data feeds
• Participate in regular threat focus meetings with fellow SOCs
• Perform detailed investigative works into all traffic anomalies against established, historical baselines of individual agencies. Reviewing and profiling the events of all monitored clients
• Assist the Security Analysts with the investigative works
• Build rules and intelligence to detect such threats and proliferate to all monitored networks. Implementing and devising detection method of such threats in our security operations thru CESM IE/MCE Rules, DB scripts etc.
• Works with R&D for new signature package for deployment.
• Filtering and fine-tuning the security events flowing to our databases
• Prepare training programme for Security Analyst and conduct knowledge sharing sessions for Security Analyst
• Working with engineering team to set up new initiatives i.e. honeypot on the Internet ADSL link to improve security incident detection capabilities
• Monitor real-time third party security feeds, forums, and mailing lists to gather information on vulnerabilities and exploits related to the client
• Assess each event based on factual information and wider contextual information available
• Any other tasks as assigned

Requirements

• Degree holder with at least 5 years' of experience in related field and capacity
• Prior experience working in a Security Operations Centre (SOC) or Computer Emergency Response Team (CERT/CIRT).
• Possessed deep interest in open source research and critical thinking / contextual analysis abilities
• Investigative and analytical problem solving skills
• An understanding of the current vulnerabilities, response, and mitigation strategies used in cyber security;
• Related professional cyber security certification, such as GCIA, CEH, will be preferred.
• Experience with intelligence analysis processes, including Open Source Intelligence (OSINT) and closed source intelligence gathering, source verification, data fusion, link analysis, and threat actor.
• Ability to research and characterize security threats to include identification and classification of threat indicators

The Security Coordinator (Systems) is responsible for overseeing and supporting the development and maintenance of physical security systems at client sites within the APAC region. They will have regular interactions with the Global Security team members across the globe and will also work closely with people from various functions, including EH&S, Facilities, and critically GIS (IT).

The Coordinator can expect to work on the design and delivery of products, solutions, outcomes, and data production. They will develop and execute projects relating to physical security program, from scope and definition to implementation and continuous improvement. With the guidance and direction of the Security Systems team, this position will work with various system integrators, collaborate in the procurement of goods and services, installation of systems and maintenance required. They will help identify end of life system replacement needs and make recommendations accordingly.

The Coordinator is an embedded role within the client organization, and will report direct to the Security Systems Specialist for EMEA & APAC, while having an operational reporting line to the Regional Security Lead for APAC. They will be physically sited at one of the major client sites in Singapore.

Responsibilities:

• Assist in maintaining and supporting physical security tools across the APAC footprint with systems and technology at the forefront.
• Support the enhancement of the ‘front of house’ customer experience through the best use of systems and data made available.
• Work closely with Global Security team members at facilities assigned, to include ensuring that metrics are met and efficient services are provided
• Support the design and delivery of effective security systems projects to relevant staff across the APAC Region
• Support Global Physical Security policies, procedures, guidelines, standards, and best practices
• When needed, interface with other business areas and sectors to accomplish cooperative goals, representing Global Security in multidisciplinary initiatives
• Foster effective communication and coordination with the Global Security leadership and team

Preferred Qualifications & Education

• Relevant technical background with previous experience administering enterprise security systems (Lenel, Milestone, Genetec, etc.)
• Demonstrated analytical, problem solving and critical reasoning skills
• Excellent organizational and time management skills
• Excellent oral, written, and interpersonal communication skills
• MS Office Suite
• Experience in project management preferred

We are looking for a dynamic UI/UX designer who will be responsible for the user experience (UX) and user interface (UI) design of our various digital assets. You will ensure that all elements of the online user experience are optimized for improved usability, usefulness, and exceptional visual design. The successful candidate will evidence a passion for delivering adaptive and creative solutions to UI/UX design problems by staying up to date with best practices and emerging trends in user experience design and user interface technology.

Key Responsibilities:

• Investigating user experience design requirements for our suite of digital assets.
• Developing and conceptualizing a comprehensive UI/UX design strategy for the brand.
• Producing high-quality UX design solutions through wireframes, visual and graphic designs, flow diagrams, storyboards, site maps, and prototypes.
• Designing UI elements and tools such as navigation menus, search boxes, tabs, and widgets for our digital assets.
• Testing UI elements such as CTAs, banners, page layouts, page designs, page flows, and target links for landing pages.
• Collaborating with the marketing team, and internal and external designers to ensure the creation and delivery of tailored experiences for the digital user.
• Providing advice and guidance on the implementation of UX research methodologies and testing activities in order to analyze and predict user behavior.
• Adhering to style standards on typography and graphic design.
• Other roles & responsibilities as delegated by the Management.

Requirements:

• A bachelor's degree and a minimum of 2 years UI/UX design experience for digital products or services.
• A portfolio of professional UI/UX design work for both web and mobile platforms.
• Working knowledge of the following technologies and software: Sketch, InVision, Figma, Visio, HTML, CSS (SCSS), iOS, Android, Design Systems, and Adobe Creative Suite.
• A team player but can work independently too.
• Excellent written and verbal communication skills.
• Multi-tasking and time-management skills, with the ability to prioritize tasks.

Thank you in advance for your interest in seeking a career with us, and we look forward to speaking with you soon.

Job Description

*Must know how to do full set of accounts*

• Ensure timely, accurate month-end closing and financial reporting.
• Responsible for preparation and closing of monthly and annual financial statements.
• Responsible for accounting processes and tasks.
• Coordinate and liaise with internal parties to support intercompany activities.
• Support forecasting and budgeting exercise as per corporate guidelines.
• Coordinate and liaise with external parties like external auditors, tax agents, corporate secretarial agents, local tax, and government authorities where required.
• Support and ensure compliance with all finance filing requirements, tax filing requirement, audits, procedures, and forms both statutory and internal.
• Assist in new processes and system implementation when required.
• Plan and control the company’s cash flow, funding, and budget allocation.
• Ensuring all accounting systems, practices, controls, and procedures are fully compliance with company policy.
• Establish effective internal control procedures to improve accounting and reporting systems.

Job Requirements

• Minimum 3 years of experience in accountancy.
• Diploma/Degree in relevant field.
• Efficient in Microsoft Excel, Word etc.

We are looking for a Senior/Full Stack Developer to join our team. The ideal candidate should be experienced in both front-end and back-end development, with a focus on creating robust and scalable solutions. If you have a passion for delivering high-quality software, are proficient in a range of technologies, we welcome you to apply for this exciting opportunity!

Responsibilities

• Back-End Development: Develop robust server-side logic using NodeJS, connecting the front-end and back-end components.
• API Development: Build RESTful APIs and integrate third-party services as needed.
• Quality Assurance: Ensure the performance, security, and responsiveness of applications. Conduct thorough testing and debugging.
• Cross-Functional Collaboration: Collaborate with UX/UI designers, product managers, and other stakeholders to understand and deliver on project requirements.
• Optimization: Identify and address performance bottlenecks and optimize applications for maximum speed and scalability.
• Cloud Deployment: Deploy applications and services on AWS Cloud infrastructure.
• Ability to function in ambiguity and adapt to rapid changes common in early-stage product development.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Minimum 3-5 years of professional Full Stack Development experience.
• Expertise in NodeJS for back-end development.
• Experience with AWS Cloud services and deployment.
• Familiarity with databases, both SQL and NoSQL.
• Proficient with web technologies such as HTML, CSS, JavaScript, and AJAX.
• Experience with version control systems, such as Git.
• Knowledge of RESTful APIs and integration techniques.
• Experience in building and optimizing large-scale web applications.
• Experience in systems design with cloud-like technologies such as Amazon Web Services (AWS).
• Good knowledge of container orchestration systems (e.g. Kubernetes, Docker Swarm, AWS ECS, etc)
• Experience with virtualization and container and knowledge about Dockers and Kubernetes
• Familiar with the Chinese language (spoken and written) as this role will support a Chinese publication.
• Interest in learning new tools, languages, workflows and philosophies.
• Candidates who are familiar with front-end development with ReactJS, have PHP work experience and professional certifications are preferred.

Job Description

a) Report to the Project Manager. Assist the Project Manager in managing certain section(s) of the project, as assigned by the Project Manager and shown in the organization chart.

b) The detailed duties and responsibilities of Assistant Project Manager includes but not limited to the following:

i) Prepare detailed programme and ensure that the assigned tasks are completed within the time frame as stipulated in the master programme.

ii) Implementation of all ISO quality, EHS, green and gracious procedures and requirements.

iii) Complete the project with quality to meet client's / consultant's requirements.

iv) Ensure compliances to Authorities’ requirements.

v) To deal with consultants and owners on all matters including solving of technical problems, submission of shop drawings and samples, etc.

vi) To ensure that the appointed sub-contractors are able to complete the sub-contract works within the schedule and comply with the technical and contractual requirements.

vii) Manage the actual cost of works so that they are below the budgeted costs.

viii) Manage the subordinates so that they are following work systems, productive, and encourage team work among the team members.

Job Requirement

- Degree in Civil Engineering/ M&E Engineering

- Mininum 8 - 12 years' experience

- At least 8 years' experience in leading engineers

This role is designed for a marketing executive (at least 3-5 years’ experience) with robust track record and technical skills in digital and performance marketing strategies, marketing analytics, excellent interpersonal and communication abilities, strong campaign and agency management track record, focused commitment to excellence, and deep motivation to learn and grow.

Key responsibilities:

1. Strong driver of all marketing campaigns with a clear eye for technical set-up and technical optimisation
2. Define clear marketing objectives and measurables with external agencies and
3. Curate target personas, competitor social and digital landscape and customer journey to develop actionable insights
4. Audit content calendar and provide actionable, research-based input to curate content
5. Manage SEO agencies with a clear eye on 1) target KPIs 2) SEO goals 3) technical process
6. Work with external freelancers on the design and production of marketing collaterals and assets
7. Work with external marketing agencies for on-site marketing and partnerships/sponsorships with key stakeholders such as universities
8. Build relationships with our external partners in Southeast Asia and Australia, manage communication lines, and oversee booking data from each partner
9. Strategic identification of the right marketing channel (OSEP) and the right content type based on user journey and target persona.
10. Assist the team in developing an overall content marketing plan and digital marketing plan
11. Manage, report and optimise the performance of organic channels and campaigns
12. Manage, report and optimise the performance of paid channels and campaigns
13. Ownership of marketing KPIs for each content asset class and for each marketing channel (OSEP)
14. Promote our marketing assets and content on various marketing platforms/Channels outside of Facebook/Google
15. Work closely with agency in A/B testing to optimise ad performance
16. Monitor and manage cost per clicks to ensure optimised investment returns
17. Provide reporting fortnightly to management
18. Write clear briefs with specific, measurable targets for short-term promotion or engagement campaigns and facilitate implementation.
19. Provide clear reporting on performance of short-term campaigns
20. Manage KOL campaigns with clear ROI reporting and recommendations

Required skills and attributes:

1. Bachelor's degree preferably in business, data analytics or marketing with good honours OR general degree with honours with training and certification in digital marketing
2. Candidates with 3-5 years of experience and proven track record as a digital and performance marketing specialist
3. Extensive hands-on experience in campaign management tools and A/B experimentation
4. Experience in articulating coherent and well-defined marketing strategy paper and agency briefs
5. Strong in campaign and project management, with ability to work with multiple stakeholders, manage competing priorities, and meet tight deadlines
6. Well versed in campaign performance management, optimisation and reporting across all OSEP channels
7. Strong experience in working with copywriters, graphic designers and other content creators to curate brand-specific, original and impactful content that drives marketing outcomes and meet campaign goals
8. Technically competent in the functionalities of google analytics and search engine optimisations
9. Agency experience a big plus
10. Experience managing a marketing budget or a team is an advantage
11. Deep understanding on how to use data to optimise performance of website, Adwords, and Facebook Ad
12. Robust track record in building brand awareness through managing organic (shared/owned/earned) social media post and brand campaigns.
13. Strong Microsoft Power Point and Excel Skills desirable
14. Must be energetic, goal-oriented and outcome-driven with a strong bias for action
15. Strong content curation background and ability to chart and execute a strategic SEO roadmap
16. Have a customer-oriented mindset and an acumen for understanding and addressing customer needs and wants
17. Excellent time management and organisational skills
18. Dependable and proactive in follow up
19. Robust execution and implementation abilities
20. Highly independent and able to work under stressful situations

This role is designed for mid-level working professionals (at least 5 years PQE) with robust track record in sales, excellent interpersonal and communication abilities, strong customer-oriented mindset, focused commitment to excellence, and deep motivation to learn and grow. Experience in customer service frontlines, call centre enquiries management, or sales within the hospitality industry are an added advantage. Proficiency in Mandarin Chinese is required.

Key responsibilities:

1. To establish connections with new leads and prospective clients by following up and logging them into our leads CRM system for downstream management
2. Maintain, grow and nurture these lead connections proactively and qualify + track these connections in an organised and systematic manner
3. Follow up with these lead connections pro-actively with a view towards converting them into our customer base
4. To ensure high level of customer satisfaction by providing exceptional customer service in line with our brand values
5. Manage all inbound call enquiries from local and overseas customers
6. To have a deep and robust understanding of our product i.e. all our rooms and amenities in our PBSA assets
7. To document customer request and customer profile during the enquiries process
8. To have a good grasp of the property management system in order to check room availabilities, log special request, or check any other information relevant to customer enquiries.
9. To provide training to all our agent partners worldwide as well as assist in livestreaming sales efforts on the property
10. To have a deep and robust understanding of industry practices relating to rents, onboarding of tenants, operations procedures, and any other matters that students or agents will be inclined to enquire during the sales process
11. Provide reliable and consistent support, offer services, and take request through phone, email, online chatbot, FB, Instagram, and various instant messaging channels such as WhatsApp and Wechat.
12. Anticipate and identify the needs of customers and proactively follow up when necessary
13. Achieve service level agreement targets in response and follow up time
14. Achieve core customer service KPI metrics including professionalism during customer interaction and customer satisfaction score and feedback
15. Provide regular updates and reporting to management on outcome of interactions with leads and overall data analytics with respect to leads status
16. Provide reports on customer needs, interests, problems, and any other valuable feedback gathered during customer interactions
17. Coordinate sales effort with BD team and agents in North Asia to convert prospective students to customers
18. Provide daily room occupancy and leads enquiry report, market feedback and pro-actively recommend strategies to improve booking numbers
19. Assist marketing team in email direct marketing campaign banners and details to different leads segment within CRM database
20. Coordinate sales effort with property staff in Australia especially for property walk-in inspections and renewals
21. Work closely with marketing team in understanding various campaigns, marketing activities, promotions and discounts, and marketing channels that will funnel leads through

Required skills and attributes:

1. Bachelor's degree with good honours
2. Candidates with at least 5 years of experience and proven track record as a sales agent or customer service representative
3. Exceptional verbal, reading, written, analytical and reasoning skills are a must
4. Robust interpersonal, communication and relationship skills
5. Must be bilingual in English and Mandarin Chinese
6. Familiarity with CRM best practices together with ability to build lasting and strong customer relationships
7. Strong Microsoft Power Point and Excel Skills desirable
8. Must be energetic, goal-oriented and outcome-driven with a strong bias for action
9. Have a customer-oriented mindset and an acumen for understanding and addressing customer needs and wants
10. Experience with CRM leads management software (SalesForce, Fresh Sales, Zoho etc) an advantage.
11. Experience with EDM software an advantage.
12. Excellent time management and organisational skills
13. Dependable and proactive in follow up
14. Ability to handle competing priorities and exercise clear and good judgement on how and where to focus your effort and time to achieve the most impact
15. Robust execution and implementation abilities
16. Highly independent and able to work under stressful situations
17. Team player and able to drive outcome and handle difficult negotiations and exchanges

Duties and Responsibilites

• Assist in gathering and analysing data related to patient demographics, treatment outcomes, and operational performance.
• Collaborate with cross-functional teams to understand business needs and translate them into actionable insights.
• Support the development and implementation of data-driven strategies to enhance patient experiences and optimize workflows.
• Analyse trends and identify opportunities for process improvement, cost reduction, and revenue enhancement.
• Prepare clear and concise reports and presentations to communicate findings and recommendations to stakeholders.
• Participate in meetings and brainstorming sessions to contribute innovative ideas and solutions.

Requirements

• Currently pursuing a Bachelor's or above in Business Administration, Healthcare Management, or a related field.
• Strong analytical and problem-solving skills with an eye for detail.
• Knowledge of data analysis tools and techniques (e.g., Excel, Airtable, Softr, statistical software) is a plus.
• Excellent communication and interpersonal skills to work collaboratively with diverse teams.
• Passion for the healthcare industry and a genuine interest in improving patient outcomes.
• Ability to maintain confidentiality and handle sensitive healthcare data.

PLEASE APPLY THROUGH THIS LINK (Do not use the "Apply" button)

https://airtable.com/applh4M9Ze6n9abId/shrLFD3eJsp3OoGaL

Responsibilities

• Designing program architecture based on project requirements and hardware specifications.
• Develop software code, embedded programs, and system protocols.
• Conducting tests on the embedded software systems to ensure proper integration
• Troubleshooting embedded systems and diagnosing errors, malfunctions, or inefficiencies.
• Generating diagnostic reports, technical manuals, and software development documentation.
• Support software QA and optimise performance
• Provide post production support when necessary
• Maintaining embedded software systems and performing maintenance as needed.
• Assess third party and open source software

Experience

• The ideal candidate has 5 years of experience as a Senior Embedded System Engineer
• Experience working in a startup environment is a plus
• Proficiency in C and C# or C++ programming languages.
• Proficiency in Python is a plus.
• Experience with OS platforms such as Linux, Windows.
• Excellent knowledge of OS coding techniques, IP protocols, interfaces and hardware subsystems
• Proven experience in embedded systems design with multitasking real-time operating systems
• Familiarity with hardware protocols including USB, UART, I2C, and SPI.
• Strong organizational and project management skills.
• Excellent diagnostic skills.
• Strong analytical and problem-solving abilities.
• The ability to keep abreast with the latest advancements in technology and techniques.

Job Summary:

• Industry: Construction
• Location: Neil Road
• Employment type: Permanent, full-time

Job Responsibilities:

• Ensure strict adherence to statutory acts, regulations, company safety protocols, and codes of practice among all personnel.
• Conduct thorough reviews of the safety management system, providing recommendations for enhancements.
• Oversee the maintenance and monitoring of a secure and healthy work environment.
• Manage on-site safety audits effectively.

Job Requirements:

• Possess more than 2 years of experience as ECMO
• Hold MOM registration as a WSH Officer and Earth Control Measures Officer
• Hold a degree or diploma in Engineering or Workplace Safety and health disciplines, along with a Specialist Diploma in WSH.
• Familiarity with OHSAS 18001 and ISO 14001 is advantageous

By submitting an application or your resume, you are deemed to have consented to Elitez Pte Ltd collecting, using and disclosing your personal data for the purposes stated in our privacy notice (www.elitez.asia/privacy-policy/). You acknowledge that you have read, understood, and agree with the terms in our privacy notice.

We regret that only shortlisted candidates will be notified.

Registration No: R23113834

Job Highlights

• Good learning opportunity
• Career advancements

Job Description

We are seeking an Operation Assistant to join our office based in Singapore. As an Operation Assistant, you will play a crucial role in providing administrative and operational support to the Operations Department of our company. You are responsible for managing day-to-day tasks, coordinating activities, and outbound duties for our company. You are required to work closely with the Operations Team Lead to provide comprehensive solutions and contribute to the achievement of the teams objectives.

Job Details:

- Assist the operations team in running day to day operations

- Assist in operation and administrative support of our client's foreign workforce

- Provide HR on-boarding support to our clients

- Working closely with our client to provide administrative support to it's foreign workforce administrative matters (eg. work pass renewals, cancellation and etc.)

- Responsible to provide housing management support to our clients (eg. liaising with housing agent to source for suitable housing units, conducting housing inspection, housing inventory matters and other housing related matters)

- Other work and tasks as assigned by your supervisor

Requirement:

• A hardworking and highly self motivated individual with good learning spirit
• Able to do outbound job duties, willing to travel around Singapore
• Meticulous & detail oriented
• Enjoys interacting with people from all walks of life
• Good written and spoken English and Mandarin skills (as to effectively communicate with Chinese stakeholders)

a) Report to the Manager or Project Engineer in charge of logistics and facilities. Responsible for managing direct workers and site facilities.

b) The detailed duties and responsibilities includes but not limited to the following:

i) Manage direct workers for temporary and permanecnt works.

ii) Plan and execute the construction of site facilities according to the schedule.

iii) Manage and control the cost of general workers and materials for both temporary and building works.

iv) Ensure that implementation of EHS and quality procedures for the related works as mentioned above.

v) Ad-hoc matters as assigned by the PM which is necessary for the execution of the project.

Roles & Responsibilities

· Manage and oversee the entire operation

· Deliver superior services and ensure customer satisfaction

· Plan and develop guest loyalty programs

· Plan new and update operation work flow

· Develop the overall marketing strategy

· Respond efficiently to customer questions and complaints

· Manage and lead staff (including hiring new employees)

· Training and evaluate staff performance

· Estimate good usage, forecast requirements and maintain inventory

· Manage supplies (including costs control and minimizing wastage)

· Nurture a positive working environment for all employees

· Monitor operations, implement innovative strategies to improve productivity and sales

· Generate weekly, monthly, and annual reports for the management

. Minimum 2 years of relevant working experience.

. Salary $5000-$8000

Job Description

Department

The department is Asset Management. This department is primarily responsible for the management of the operational PBSA properties in Australia, the focus of the department is centred on 4 main objectives, providing our residents an unforgettable journey in our property, budget management, operator management and lastly improving and preserving the value of the property.

Designation and Reporting

The department you will be in is the Asset Management department which is currently split into 2 teams by geographies. Your designation is Associate, Asset Management, and you will report directly to the team head. You will be based in Singapore but are expected to travel to Australia regularly and whenever required. You will be required to work closely with all other departments within the Company as well as our PBSA operator(s) in Australia.

Scope of Work

Your role is to assist the team in its various responsibilities, which includes the following (but not limited to):

• Budget Management
• Enhancing Student Experience
• Property Financial Performance Analysis
• Retail Management
• Asset Management
• Internal Reporting and Planning
• Company and Department growth initiatives

Job Requirements

• Relevant bachelor’s degree in business, Project Facility Management, or Real Estate.
• At least 1-2 years in asset management or related field preferred
• Skilled in negotiation and project management
• Have great interpersonal, presentation and communication skills.
• Competent in written and spoken English.
• Strong analytical and time management skills
• Be driven, enthusiastic and have a growth mindset.
• Good working attitude and show willingness to learn.
• Able to present himself/herself confidently in front of people.
• Regular Travel is required.

Application Monitoring Specialist

• At least 10 years of IT experience of which at least 5 years’ experience in similar role.
• Experience with Application Monitoring Tool / Geneos / Prometheus is a must.
• Experience with monitoring application's performance, availability and end-user experience to ensure the application is functioning properly in a large enterprise environment.
• Good understanding or experience in Openshift container platform is a plus.
• Familiarity with workflow management and ITSM tools such as Remedy or ServiceNow.
• Good understanding of Agile (Scrum or Kanban) and implementation of same in real world along with exposure to associated tool sets (JIRA/Confluence).