Benefits:

• Basic Salary up to $2,500 with yearly increment based on performance
• 5.5 days work week | Monday to Friday (9am – 6pm), Saturday (9am – 3pm)
• Our company emphasises on good career progression.

Job Description:

This is a full time role for a Class 3 Delivery Driver located in Tuas Ave. Our clients specialise in supplying various types of Valves, Plates, Pipes, Elbows, Expansion Joints, High Pressure Fittings to the Marine, Offshore & Construction industries. You will be responsible for delivering materials or documents to designated locations, loading and unloading items from the vehicle, and ensuring the vehicle's condition is safe and well-maintained through regular checks. The driver must follow traffic regulations, drive safely, and perform additional tasks as assigned by the supervisor.

Qualifications:

• Proven track record as a class 3 driver.
• Valid Singapore driving license.
• Minimum one year of experience as a class 3 mover driver.
• Familiar with Singapore directions and roads.

As the IT Lead, you will provide strategic and tactical leadership in harnessing technologies to deliver value-added services. You will also be responsible for leading, driving and executing the overall digitalisation plan.

You will strive to meet the business objectives and operational needs of TAL and to ensure that they are recognised as innovative users of Infocomm technologies.

You will also provide advice and guidance on the strategic use of ICT and develop strong collaboration with partners and vendors for leverage in resolving critical or escalated issues.

What you will be working on

• Alignment of TAL’s higher-level objectives through strategic ICT initiatives. Review ICT initiatives and programmes, and harmonise IT applications with overall infrastructure and architecture. identify opportunities to harmonise IT applications, in order to achieve alignment with the over-arching ICT infrastructures and architecture.
• Strategic partnership Partner with TAL’s senior management to understand their issues, and help promote digital transformation, promote / influence strategies directions.
• Monitor effectiveness of site performance and pre-empt problems. Optimise performance, pre-empt issues, and ensure robust resiliency and cyber-security across systems.
• Coach/mentor staff, identify high potential talent and hone their capabilities, drive staff development opportunities, coordinate and integrate people efforts with the objective of attracting and retaining a motivated and high-performing team.
• Ensure IT compliance, effective risk management and governance
• Manage IT budgets and resources efficiently.

What we are looking for

• Tertiary Education in computer science or related discipline with relevant ICT experience.
• About 20 years’ experience with at least several years in management capacity.
• Experience in the public sector or robust ICT experience in the private sector, preferably in the development, implementation and deployment of ICT plans and activities.
• Knowledge of ICT operations in public and private sectors.
• Strategic thinking skills with broad perspective of different issues.
• Strong negotiation and influencing skills.

The position offered will be commensurate with the candidate’s experience and suitability. Kindly state your expected salary in your resume. Only shortlisted candidates will be notified.

. At least 10 years experience

· Willing to work on holidays / work on shifts / change of shift

· Able to stand/work for long hours

· Can work between different locations

· Have relavant certificates

1 COOK FOOD IN A TIMELY MANNER

2 SET UP THE KITCHEN WITH COOKING EQUIPMENT, LIKE KNIVES, PANS AND FOOD SCALES

3 STUDY EACH RECIPE AND GATHERING ALL NECESSARY INGREDIENTS

4 WORK TOGETHER WITH KITCHEN STAFF AND DELEGATE TASKS RELATED TO MEAL PREP, COOKING AND DELIVERING FOOD TO DINERS IN A TIMELY FASHION

5 FOLLOW THE BUDGET ESTABLISHED BY THE RESTAURANT MANAGER

6 ENSURE SAFETY AND SANITATION PRACTICES IN THE KITCHEN

7 KEEP UP WITH INDUSTRY TRENDS AND CREATE NEW RECIPES

Job Responsibilities:

• Perform system data entries and related functions for customers and ”Internal Warehouse Management System” (iWMS)
• Coordinate with customers and internally for Operation and inventory-related matters
• Ensure all paperwork, system, and filing is completed on time and accurately
• Plan and follow up on Orders to ensure on-time delivery
• Maintain accurate and updated inventory records
• Generate accurate billing invoices, inventory reports, and related reports as per the required deadline
• Attend to customer inquiries and ensure all requests and issues are resolved
• Any other duties assigned

Job Requirements:

• Minimum 'O' / 'N' Levels
• Positive attitude, detail-oriented, organised, and able to prioritise tasks
• Good interpersonal, communication and analytical skills
• Good command of English (written and spoken)
• Ability to work independently and under pressure in a fast-moving environment
• Able to work as a team player, pro-active, self-motivated and high sense of responsibility
• Entry level candidates are welcome to apply

1. Follow up with administration work
2. Track customer receipt and collection
3. Coordinate all car dealer documentation
4. Can speak English and Mandarin
5. With a can-do attitude, self-driven
6. Well-versed in all Microsoft and email access

• Operate stamping machinery, including mechanical presses, hydraulic presses, and die setup equipment, to produce stamped components as per production requirements.
• Set up stamping equipment by installing dies, adjusting settings, and calibrating machinery to achieve optimal performance and quality.
• Monitor machine operation during production runs, making adjustments as necessary to maintain efficiency and meet quality standards.
• Conduct regular inspections of stamped parts to ensure compliance with specifications and identify any defects or abnormalities.
• Troubleshoot equipment malfunctions and mechanical issues, performing minor repairs or escalating complex issues to senior technicians or maintenance staff.
• Assist in the development and implementation of preventive maintenance procedures to ensure the ongoing reliability and performance of stamping equipment.
• Follow safety protocols and procedures, including wearing appropriate personal protective equipment (PPE) and adhering to lockout/tagout (LOTO) procedures.
• Maintain accurate production records, including production output, downtime, and quality inspection results.
• Collaborate with other team members, including machine operators, quality inspectors, and maintenance staff, to optimize production processes and resolve production issues.
• Participate in training programs to enhance skills and knowledge of stamping processes, equipment operation, and safety procedures.
• Ad-hoc duties by superior or management

Responsibilities:

• Oversees project costing, budget allocation, expenditure monitoring and cost forecasting
• Reviews the project revenue update and project cash flow
• Oversees Change Order Management and Claims with clients, vendors and subcontractors
• Ensures timely commercial and cost reporting
• Reviews and evaluates vendors and subcontractors CBEs
• Coordinates with respective stakeholders for payment milestone requirements

Requirements:

• Bachelor’s Degree in any Engineering disciplines
• Minimum 5 years of relevant experience as project control manager
• Possess good communication and interpersonal skills

Our Addresses and Working Hours:

Seatrium (SG) Pte. Ltd.

Tuas Yard

51 Pioneer Sector 1, Singapore 628437

(Islandwide transport provided)

Mon - Thu: 8:00am – 5:15pm

Fri: 8:00am – 4:30pm

Interested candidates are invited to send us an updated resume with your current and expected salary and earliest availability.

We regret that only shortlisted candidates will be notified.

Please note that your personal data disclosed to Seatrium Limited and our group of companies, shall be used for the purposes of evaluation, and processing in accordance with our recruitment processes and policies. By providing your personal data, you have consented to the aforesaid purpose under the provisions of the Personal Data Protection Act 2012.

Responsiblities

• Manage construction activities and progress independently.
• Supervise and lead a team of workers and sub-contractor to perform on site work.
• Resolve design site problems encountered during the construction period.
• Prepare daily progress report,work schedule and worker schedule.
• Able to understand structural drawing, specifications and requirements.
• Monitoring and control of contract works to ensure compliance with technical specifications, code of practice, scope of work and to enforce safety regulations.
• Perform onsite installation, troubleshooting, repair, routine checks and maintenance.
• Responsible for general electrical fitting work.
• Other work-related duties as and when required.

Requirements

• Good knowledge of reading specifications and building drawings.
• At least 5 Year(s) of working experience in the related field is required.
• Experience with track records in A&A projects would be an advantage.
• Good team player, keen desire to learn, contribute, advance and progress with the company
• Able to speak and understand Chinese language to able communicate effectively with the vendors , sub-contractors and workers.
• Singaporean and Permanent Residence preferred to apply.

*We regret that only shortlisted candidate will be notified.

Duties & Responsibilities

• Good knowledge of contract and QS procedures and pricing.
• Experienced in procurement, budgeting, estimation, contract administration, measurement of quantities & variation orders
• Compile photos, inspection forms and all relevant documents required for VOs attachment.
• Strong interpersonal, communication & negotiation skills
• Prepare tender documents, contracts, budgets, bills of quantities and other documentation
• Any other ad-hoc tasks assigned by Superior.

Requirement

• Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree in Engineering (Civil), Quantity Survey or equivalent.
• 3 ~ 4 years of relevant working experience (QS) ; Minimum 5 years & above (for Senior QS)
• Demonstrate proficiency and competency in a project QS function and can work independently.
• Bilingual in English and Mandarin is preferable

When submitting a job application, please remember to include the following details for us to conduct a more effective job-matching for you:

1. Expected & last drawn salary

2. Reason for leaving

3. Work experiences and job responsibilities

*We regret that only shortlisted candidate will be notified.

ABOUT THE NATIONAL INSTITUTE OF EDUCATION (NIE)

The National Institute of Education (NIE), Singapore, is Singapore’s national teacher education institute, and we are proud to be an integral part of the nation’s education service. We play a key role in the preparation of teachers and in the provision of teacher professional and school leadership development programmes. We are committed to our vision of being An Institute of Distinction: Leading the Future of Education, and our mission to Inspire Learning, Transform Teaching and Advance Research. Read more about NIE here.

The National Institute of Education (NIE) invites applications for a Senior Technical Specialist in Information Technology (IT) in the Learning Sciences & Assessment (LSA) Department. This role will provide you with the experience and opportunity to work in a dynamic department with faculty members, staff and students of NIE/NTU.

Job Description

We seek a highly organized and proactive Senior Technical Specialist in IT. The successful candidate will play a crucial role in leading and managing IT operations of the LSA department along with other Technical Specialist in the department and in collaboration with ACIS, NIE’s main IT department.

Key Responsibilities

• IT laboratories management: Lead and perform maintenance and upgrading (when necessary) of department’s IT assets (approximately 100 computers and 10 commercial applications).
• IT budgeting and purchases: Propose and monitor department’s IT-related budget.
• IT laboratories support: Provide classroom support to instructors in use of IT assets and educational technology applications.
• Emerging technologies support: Provide support for emerging technologies such as artificial intelligence for education.
• Curriculum support: Support course coordinators in e-learning contents management including AI/machine learning-related course materials.
• System administration: Manage and maintain department’s virtual servers in collaboration with ACIS, NIE’s main IT office.
• Web applications: Manage and maintain department’s web applications in collaboration with ACIS, NIE’s main IT department.
• Student research administration: Manage and archive department’s students research data.

Requirements

• A University degree in Information Technology or related field.
• Minimum of 2 years IT operations or development experience.
• Knowledge or experience in AI/machine learning and programming (Javascript, Python, etc.) strongly preferred.
• Ability to work independently and proactively.
• Ability to maintain confidentiality.
• This role requires overtime support for evening classes. We are seeking a candidate who is flexible and can adapt to varying schedules as needed.

Application

We regret that only shortlisted candidates will be notified.

Other Information

NIE staff can take chartered buses at their own expense from or near their homes to the NIE campus. This is subject to availability of seats.

Logistics Administrator

Reluzzo

Woodlands

SGD 2000 - SGD 2,500

Job Highlights

· Career Advancement

· Exciting and Friendly Environment

· Expanding Company

Job Responsibilities:

• Printing shipping labels from Easyparcel / Qexpress / Ninja Van portal for customers

• Resolving issues like wrong shipping information during the delivery process and/or Lost Parcels, replying customers' queries.

• Customize productive methods to optimize the process of QC & picking.
• Responsible for warehouse operation: picking and packing based on the order invoice

• Perfom scanning and filtering of stocks

• Assist in loading/unloading, sorting, and stocking

• Handle any other Logistics related ad-hoc assignments as and when required

Requirements:
• Ability to be independent, responsible and accountable
• Strong attention to detail with capability to multi-task and prioritize

• Knowledge of MS Office and Google Sheets

• Teamplayer and physically fit

• Able to carry heavy lifting items like cartons, boxes, etc

Interested applicants please WA to 8834 3705.

We regret that only shortlisted applicants will be notified.

Job Description

If you are engineering trained, independent, self motivated and good team player, come join us as a Sales & Application Engineer.

• The candidates should be engineering trained.
• He/she is to maintain good relationship with existing customers and develop new businesses for the sale of company products (e.g. pumps & spare parts).
• Knowledge of handling tender documents, technical documentation and manual would be an added advantage.
• Daily tasks includes the handling of RFQ, attending to technical queries, provide technical solutions etc.
• Travelling within the region may be required.

Requirements

• Minimum Certificate in Engineering.
• With or without relevant experience as training will be provided.
• Possess a valid class 2/3 license would be an added advantage.
• Good engineering knowledge and self-motivated.
• Able to work independently, yet a good team player with positive work attitude

Remarks : Well performed candidates may be selected for overseas training.

• 5 days, Jurong, Transport
• $3500 - $3700 basic, AWS, performance bonus
• Permanent role
• Knowledge in ERP system

Job scope:

• Bookkeeping & Small Practice Accounting (Accounting)
• Ensure matching procedure is in place for payments processing purposes
• Resolve all invoices discrepancies and respond to enquiries on payment status
• Monitor and prioritize invoices for urgent payments
• Ensure proper and timely settlement of all invoices from vendors.
• Ensure all fully paid invoices/documents are clearly marked as paid and filed in an orderly manner within the accounting system.
• In charge of month end posting for all payment entries
• Perform bank reconciliation after passing adjustment journal entry in system cash book
• Assist in preparation of audit schedules
• Compile all the Import clearance permits for GST filing purposes
• Filling and keeping proper records of the payment documents
• Process staff claim
• Confirm and record all intercompany transactions and balances with the subsidiaries in the group accurately
• Train new staff in the AP process and operation flow
• Carrying out of ad-hoc tasks assigned
• Assist the Finance Manager and team in any ad hoc requirements or projects
• Assist in yearly stock take

Job Requirements

• Possess minimum a Diploma in Accounting
• Minimum 2 years of relevant experience
• Good in Microsoft Office

Interested applicants, please send your resume to [email protected]

Job Descriptions of Senior Accounts and Administrative Executive

· To assist in maintaining full set of accounts;

· To assist in GST and CPF submission;

· To assist in CPF and GST submission;

· To assist in procurement

· To assist in Human Resources tasks when instructed to;

· To assist in monitoring the aging of receivables and follow-up on collections;

· Perform monthly reconciliation of vendor statements of accounts and ensure payments are processed timely;

· Other accounts and administrative related works as instructed;

· Maintains an organized workplace;

· To work as part of a team;

· Administrative tasks such as photocopying, scanning, answering of phone calls, filling & documentation, etc.;

· To ensure you maintain a clean and safe workplace;

· To undertake any other such tasks as may be assigned from time to time by your immediate supervisor.

1. Request, organise, compare, analyse, and prepare reports for quotations received;
2. In charge of the purchase of construction materials and rental of equipment as instructed and requests, including getting quotations and ensuring the price for the materials / equipment is competitive and within the project budget;
3. Track the progress of delivery and quality of materials in accordance with the construction schedule to prevent delays;
4. Assist in the tendering process;
5. Assist in the progress claims and payment cert for Sub-Contractors;
6. Taking off and any calculation as required;
7. Assist the Project manager as well as direct supervisors in the review of Contractor quotations to ensure that only fair and reasonable pricing is recommended for approval;
8. Attend meetings and assist with determination of project requirements when requested;
9. Assist the Project Manager (PM) in the drafting and issuance of project proposals, tenders, budgets, cash flows and preliminary schedules when required;
10. Use project scheduling and control tools to monitor projects plans, work hours, budgets and expenditures
11. Effectively and accurately communicate relevant project information to the client and project team;
12. Ensure clients’ needs are met in a timely and cost effective manner;
13. Understands the project plans, specifications and explain plans and contract terms to all general workers, and/or clients when need to;
14. Monitor and control all sub-contractors’ and Project’s budget status;
15. Maintains positive relationships with Client, Architects, Consultants, Authorities, all Contractors, suppliers and any other relevant personnel;
16. Maintains an organized and safe work place;
17. Communicate ideas for improving company processes with a positive and constructive attitude, and for developing this attitude in others;
18. Keep the Project Manager (PM) and others informed about project status and issues that may impact client relations and report to PM daily on site status;
19. Any other tasks and duties as instructed by the management.

Job Description

- Email correspondence with customers.

- Monthly invoicing to customers.

- Assisst department head on general administrative duties.

Requirements

- ITE / 'O' Level and above qualification.

- Able to work 5.5 days per week.

Benefits

- Yearly increment and performance bonus.

- Transport provided at designated pick up point.

- Monthly incentive.

- Monthly insurance allowance.

Description:

• Handle full spectrum of project management, lead and manage site staff.

• Create and maintain comprehensive project documentation including project schedules.

• Review project plans and specifications, feedback on the design, scheduling, and cost-saving measures and identify potential construction problems.

• Conduct regular technical / site/coordination meetings to ensure time, cost, and quality targets are fully met.

• Prepare project deficiency lists and monitor projects towards timely completion according to schedule.

• Perform risk management, and enforce site safety standards are in order.

Requirements:

• Diploma or ITE Certificate in Architecture, Civil Engineering, M&E Engineering, Quantity Surveying, or higher qualifications.

• Minimum 3 years of working experience in the related field.

• Familiar with Autocad software.

1. Roles & Responsibilities

-Oversees a company's operational workflow, inventory, equipment and people.

-Resolve operational issues and disputes promptly or prevent it from even happening.

-Maintain constant communication with the managers, staffs and the merchants to ensure proper operations of the company with brief summary to the Management.

-Submit proposals or suggestions with supporting back up examples, which can improve the workflow and increase profit margins within the organisation.

-Develop, implement and maintain quality assurance protocols, which include a proper onboarding documentation process for all departments (Operational Handbook).

-Increase the efficiency of the existing processes and procedures to enhance the company's internal capacity.

- Overall responsible for the daily operations, including the physical operations - receiving, storing, picking, packing, inventory management and the worker-shift management.

- On-site coordination with Ops backend teams to ensure operational efficiency, safety and accuracy.

Analysis of the data reports to identify performance bottlenecks and improve the performance.

-5.5 work days per week, OT when necessary.

# Mondays to Fridays: 9:00 am to 6.00 pm, excluding Sundays and Public Holidays.

# Saturdays: 9:00 am to 1:00 pm.

# Easily accessible: 3 bus stops away from Joon Koon MRT Station/Bus-Interchange.

# 10 days Annual Leave.

# Condusive working environment.

# Team Bonus/es.

2. Skills

String Excel knowledge and passion to go above and beyond.

Management skills in Multi Tasking Warehousing.

Simplified E-Commerce Warehousing with customized requests.

RESPONSIBILITY

-Checking of wood panel and pvc edging under hot environment

-Help in loading and unloading weight about 20kg

-Main job scope is machine production, end the wood panel will sent to your section for quality checking and packing

-Maintain safe and clean working environment by educationg and directiong personnel on the use of all control points, equipment , and resources

-Maintaining compliance with established policies and procedure

-Multitasking

REQUIREMENT

-Able to work overtime in weekend and public holiday

-Hardworking

-Willing to learn

Responsibilities:

• Perform and ensure that assembly builds and test are completed as scheduled and according to required specifications, drawings and work instruction.
• Report and assist Engineers in problem-solving and troubleshooting.
• Perform housekeeping and comply with manufacturing discipline and cleanroom protocol.

Requirements :

• NITEC/ Diploma in Mechanical/ Mechatronics Engineering or its equivalent
• Applicants who do not possess the above will be considered on individual merits
• Able to comprehend schematic/ mechanical drawing, is an advantage
• Experience in Orbital Welding and/or Gas Tungsten Arc Welding (GTAW), is an advantage.
• Willing to work in cleanroom environment with shift system (12 hour shift - 8am to 8pm and vice versa)
• Entry level candidates are welcome

Responsibilities:

• Perform and ensure that assembly builds and test are completed as scheduled and according to required specifications, drawings and work instruction.
• Report and assist Engineers in problem-solving and troubleshooting.
• Perform housekeeping and comply with manufacturing discipline and cleanroom protocol.

Requirements :

• NITEC/ Diploma in Mechanical/ Mechatronics Engineering or its equivalent
• Applicants who do not possess the above will be considered on individual merits
• Able to comprehend schematic/ mechanical drawing, is an advantage
• Experience in Orbital Welding and/or Gas Tungsten Arc Welding (GTAW), is an advantage.
• Willing to work in cleanroom environment with shift system (12 hour shift - 8am to 8pm and vice versa)
• Entry level candidates are welcome

http://www.eee.ntu.edu.sg is one of the founding Schools of the Nanyang Technological University. Built on a culture of excellence, the School is renowned for its high academic standards and research. With more than 130 faculty members and an enrolment of more than 4,000, of which close to 1,000 are graduate students, it is one of the largest EEE schools in the world and ranks 10th in the field of Electrical & Electronic Engineering in the 2024 QS World University Rankings by Subjects.

For more details, please view http://www.eee.ntu.edu.sg.

We are looking for a research fellow to work on development of silicon composite anode for lithium-ion batteries. The role will focus on deposition of a-Si and characterization of pristine and lithiated Si anode as well as the numerical analysis of its mechanical behavior.

Key Responsibilities:

• Deposition and synthesis of nanomaterials
• Characterization of materials
• Electrochemical cell fabrication and its evaluation
• Writing report to meet requirement of the project
• Communication with funding agency including regular meeting

Job Requirements:

• Minimum PhD degree in Electrical Engineering or related field.
• At least 4 years of relevant experiences in similar role / technical hands-on experience in specific scope
• Familiarity with required scope
• Good written and oral communication skills
• Proficiency in hard skills / job-specific abilities acquired through training e.g. specific programming languages, numeric and analytical skill
• Competent in soft skills / general personality traits e.g. information visualization, interaction design
• Interpersonal skill (e.g. Ability to work independently / develop solutions under strict timelines, meticulous and eye for details / excellent organizational / time management skills)

We regret to inform that only shortlisted candidates will be notified.

JOB SUMMARY

You will be responsible for the success of the outlet and oversee our F&B operations the retail outlet.

RESPONSIBILITIES & EXPECTATIONS

· Lead and manage operation team, front and back-of-house staffs across the assigned retail outlet to deliver high level of product and service excellence in accordance with the company’s strategic.

· Develop and direct company’s overall budget planning strategy, goals and cost saving practices.

· Provide leadership and guidance to operation team and restaurant managers on addressing the service, organization and cost issues.

· Research and develop opportunities and plans, understanding market requirements, identify market trends in F&B, and suggest improvements to achieve the company's goals and profits.

· Any other tasks as and when assigned by immediate superiors.

REQUIREMENTS

· Diploma in F&B Management, Hospitality or related discipline

· Minimum 3 years’ relevant knowledge of F&B management, systems and procedures

· Resilient and able to perform under pressure.

· Excellent communications and interpersonal skills

· Strong analytical abilities, highly driven with strong work ethic, personal integrity and excellent leadership qualities.

· Willing to work on weekends or Flexible with work schedule based on operational needs

JOB SUMMARY

You will be responsible for the success of the outlet and oversee our F&B operations the retail outlet.

RESPONSIBILITIES & EXPECTATIONS

· Lead and manage operation team, front and back-of-house staffs across the assigned retail outlet to deliver high level of product and service excellence in accordance with the company’s strategic.

· Develop and direct company’s overall budget planning strategy, goals and cost saving practices.

· Provide leadership and guidance to operation team and restaurant managers on addressing the service, organization and cost issues.

· Research and develop opportunities and plans, understanding market requirements, identify market trends in F&B, and suggest improvements to achieve the company's goals and profits.

· Any other tasks as and when assigned by immediate superiors.

REQUIREMENTS

· Diploma in F&B Management, Hospitality or related discipline

· Minimum 3 years’ relevant knowledge of F&B management, systems and procedures

· Resilient and able to perform under pressure.

· Excellent communications and interpersonal skills

· Strong analytical abilities, highly driven with strong work ethic, personal integrity and excellent leadership qualities.

· Willing to work on weekends or Flexible with work schedule based on operational needs

Job Description:

• Lead and support projects from pre-contract through to completion, ensuring that work is done within timeline and budget.
• Identify, analyze and evaluate problems encountered and propose the effective solution approach.
• Preparation of interim valuations, pricing and agreement of contract variations, update claim submissions, final accounts.
• Evaluation and certification of sub-contractors' progress payments.
• Evaluation of price comparison and project costing summary.
• Other quantity surveying related duties as assigned by the management.

Job Requirement:

• Holds a degree certificate.
• Minimum 3 to 5 years of relevant work experience.
• Meticulous and detail-oriented.
• Ability to work with tight deadlines.
• Good communication skills