Company’s Profile
Julian Grey’s client is a solution provider for security and enterprise applications.

Responsibilities

• Design strategic hiring plans to secure top talent.
• Guide and support the recruitment team to meet staffing needs.
• Partner with managers to align staffing strategies with business needs.
• Manage the complete recruitment lifecycle, from sourcing to onboarding.
• Cultivate a diverse talent pool through strategic outreach efforts.
• Ensure adherence to labor laws and organizational guidelines.
• Facilitate both internal and external audit processes.
• Monitor industry advancements to enhance hiring methodologies.

Requirements

• Recruitment experience in the IT industry is preferred.

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Please WA Jian Wei @ 87389860
Shortlisted candidates will be notified

Quek Jian Wei
Reg No. R22110928
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

Purpose Statement

As a Program Manager, you will play a pivotal role in overseeing and driving complex end-to-end programs for Boston Scientific Asia Pacific. This multifaceted position requires a strategic thinker with excellent organizational, planning, influencing, and communication skills. The primary focus of this role is to ensure the successful execution of programs from initiation to completion, with a specific emphasis on change management to facilitate organizational adaptation.

Key Responsibilities

Project Management:

• Work closely with stakeholders to develop sound businesses case for decision including project objectives, deliverables and success criteria
• Develop comprehensive project plans, including scope, timelines, stakeholder analysis, communication and resource requirements
• Lead the planning, execution, and closure of end-to-end programs, driving to meet timelines and overall program objectives
• Define training and performance support schedule and manage the design and delivery of training programs by project subject matter experts/process specialists
• Evaluate and ensure user readiness, track and report issues, define and measure success metrics and monitor change progress
• Identifying and mitigating potential risks, maintaining a risk and issues register and implement corrective actions as needed
• Monitor program progress through to stakeholder adoption, business handover and project closure

Stakeholder Management:

• Define overall stakeholder engagement and communication plans, including the design, development, and key communication materials
• Act as the primary point of contact for stakeholders, providing regular updates on status, risks, and issues
• Foster effective communication and collaboration among project team members and stakeholders
• Engage stakeholders at all levels to create awareness, build commitment, ensuring clear communication and understanding of program goals and drive a positive attitude toward change
• Collaborate with country/function teams, and other relevant stakeholders to ensure effective change communication and training programs
• Cultivate strong relationships with key stakeholders, both internal and external, to ensure alignment and support for project objectives

Resource Management:

• Ensure that project team members, change champions and change ambassadors have the necessary tools, training, and support to perform their roles effectively

Budget Management:

• Manage project budgets, ensuring that projects are delivered within financial constraints
• Track project expenses and report on budgetary status regularly

Quality Assurance:

• Adhere to the BSC project management standards, using established methodologies and tools to define the business case, objectives, scope, roles & responsibilities.
• Participate in regular reviews to ensure compliance with established standards.

Continuous Improvement:

• Identify opportunities for process improvement within the PMO and the broader organization
• Lead and contribute to VIPs in the PMO and the broader organization

Reporting and Documentation:

• Prepare regular status reports for key stakeholders and Portfolio managers, providing insights into program performance and highlighting achievements, risks and challenges
• Maintain comprehensive documentation of program plans, processes, and outcomes

Key Qualifications

• At least 6 years of relevant experiences and proven results in project and change management with a focus on end-to-end delivery
• Bachelor’s or master’s degree in business, Project Management, Change Management or a related field
• Certification in PMP, Change Management, Agile, Six sigma or Lean
• Multi APAC country or global experience
• Excellent application skills (PPT, Excel, Word, Project)
• Excellent communication skills and fluency in both verbal and written English at all levels
• Sound capability to influence others to produce results absent of direct reporting relationship
• Sound financial acumen and budget management
• Sound interpersonal skills with ability to quickly develop positive professional relationships and partner collaboratively with personnel across all levels of the organization
• Sound facilitation skills and experience presenting and influencing senior audiences

About the team

The SME & Growth Business team at Airwallex is a passionate group of collaborators and business champions dedicated to empowering small and medium-sized enterprises (SMEs) to thrive in the global economy. We combine deep financial expertise with a growth mindset, working closely with our clients to understand their unique needs and develop tailored solutions that streamline cross-border payments and unlock new revenue streams. As a team, we are driven by a desire to make a positive impact and are constantly innovating to find new ways to support the success of our SME customers.

What you’ll do

The Channel Partnerships team in Singapore is responsible for expanding Airwallex’s partner relationships across South East Asia and South Asia, specifically across three core industries: Start-ups, Ecommerce and Corporate Service Providers. Airwallex’s partner relationships drive brand awareness, customer acquisition as well as various forms of product integrations and co-marketing opportunities. We are seeking a Channel Partnerships Manager to drive the expansion of Airwallex into new regional markets.

This role is based in Singapore.

Responsibilities:

• Acquire and manage relationships with channel partners and strategic ambassadors who will enable Airwallex’s new market expansion, particularly within the e-commerce, startup and corporate service provider space.
• Manage all processes for acquiring and managing Airwallex partnerships (prospecting, meetings, contracting, integration (if required), onboarding and on-going management/ activation)
• Overachieve your revenue targets through referrals from your partnerships.
  Coordinate with cross-functional teams within Airwallex, including legal, strategy, operations and finance where required to unlock new partner segments/ markets and deliver a seamless experience for our partners.
• Maintain ongoing engagement with partners to build towards long-lasting, win-win relationships.
• Contribute ideas and drive initiatives on how Airwallex can develop a market-leading GTM strategy via partnerships.

Who you are

We’re looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory.

Minimum qualifications:

• 3+ years’ experience in partnership, sales, marketing, business development or GTM strategy.
• Experience in negotiation and partnership proposal development preferred.
• Experience in strategy/ops or working in tech or a fast-growing start-up would be advantageous.
• Existing relationships / strong network with referral partners in technology, e-commerce, start-ups, or corporate service providers preferred.
• Excellent written, verbal and in-person communication skills (English & Vietnamese)
• Strong analytical skills with experience with tools including Excel, PowerPoint, etc.
• Bachelor’s degree or equivalent

Preferred qualifications:

• Experience working in a fast-paced start-up payments company would be highly beneficial

#singapore

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

At American Express, our mission is to elevate the customer experience daily by delivering unparalleled products and services. We are on the lookout for a Manager in the realm of Artificial Intelligence (AI) and Machine Learning (ML), specializing in Natural Language Processing (NLP) and Generative AI. This role is pivotal in advancing our data science capabilities to bolster enterprise-wide initiatives, in collaboration with our Technology, Marketing, Servicing, and Risk departments.

Role Overview:

As a Manager, NLP and Generative AI, you will play a crucial role in the development and implementation of cutting-edge NLP solutions that address significant business challenges. Working closely with cross-functional teams, you will leverage your expertise in NLP to enhance our product offerings and streamline operational processes. Your contributions will directly impact our strategic goals, driving innovation and excellence in customer interactions.

Key Responsibilities:

• Lead the design and development of NLP and Generative AI projects, ensuring alignment with business objectives and scalability across the organization.
• Conduct applied research in NLP to identify and deploy advanced techniques that enhance our data science capabilities, focusing on delivering practical business solutions.
• Foster a culture of innovation by staying abreast of the latest trends in AI and NLP, and actively sharing knowledge and insights to contribute to the collective growth and technical proficiency of the team.
• Manage project timelines, resources, and deliverables using agile methodologies, ensuring efficient progress from conception to deployment.
• Collaborate with the Technology team to integrate NLP solutions into our existing systems and platforms, enhancing functionality and user engagement.

Qualifications:

• Ph.D. degree in a quantitative discipline (e.g., Computer Science, Engineering, Statistics, Mathematics).
• Extensive experience in machine learning, NLP, and Generative AI, with a demonstrated ability to manage projects from inception to completion.
• Proven expertise in applying deep learning and NLP techniques to solve complex problems, with a portfolio of projects that have delivered tangible business outcomes.
• Solid understanding of Large Language Models and practical experience with Generative AI
• Solid understanding of agile project management principles, with experience leading teams and managing projects in a fast-paced environment.
• Excellent communication and leadership skills, with the ability to collaborate effectively with both technical and non-technical teams.
• Strong problem-solving abilities, with a creative and analytical approach to tackling challenges and driving results.

Our client is known for creating distinctive jewelry that merges traditional Italian craftsmanship with contemporary style.

• Build strong client relationships and drive sales to meet and exceed monthly targets.
• Maintain store standards, deliver excellent customer service, and resolve any issues quickly.
• Plan and manage in-store promotional displays and customer events to boost engagement and sales.
• Oversee budgets and daily operations to keep costs down and ensure smooth store functioning.
• Hire, train, and develop staff to keep the team motivated and performing at their best.

Requirements:

• GCE ‘N’ Level and above.
• At least 5 years of experience in managing sales teams in the luxury fashion industry.
• Proven ability to drive sales and meet targets.
• Strong skills in team management and motivation.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Job Purpose

You will be supporting the Claim Team (Shield, Life, Critical Illness, Disability, Personal Accident, General Insurance) to resolve policyholders’ and distribution representatives’ issues relating to claim matters and effectively promote good customer service experience.

The Job

• Ensure claim enquiries and requests received through emails are responded within the expected turnaround time
• Where required, ensure calls to policyholders and distribution representatives relating to claim decisions are promptly rendered
• Assist in call out to distribution representatives and/ or policyholders, to provide basis of decision, for concluded claims. To be able to hold and manage the conversations well, to engage and explain the basis of claim decisions
• Assess and manage appeals, feedbacks and general complaints received from emails. Escalate higher level complaints to Managers and his/ her immediate supervisors
• Resolve any escalated cases assigned by Unit Head
• Recommend new methods to improve operational effectiveness and customer experience
• Guide junior staff members
• Other projects or ad-hoc assignments/ tasks delegated by the Unit Head
• Take accountability in considering business and regulatory compliance risks and take appropriate steps to mitigate the risks
• Maintain awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company
• Highlight any potential concerns/ risks and proactively share best risk management practices

Our Requirements

• Degree holder, candidates with Professional Certification in Insurance (i.e. M9, M5, CHI, BCP, PGI) will be an added advantage
• 1 year of relevant working experience in complaint handling will be advantageous
• Experience in insurance industry with claim knowledge would be advantageous (with at least 1
• year as people manager)
• Strong communication (both oral and written) and interpersonal skills
• Good listening skills
• Good stress management skill
• Able to work as a team
• Meticulous and quality service oriented
• Professional in any work aspect
• High level of integrity, take accountability of work and good attitude over teamwork
• Take initiative to improve current state of things and adaptable to embrace new changes

About Great Eastern

Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei.

The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia.

Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

The ESG Consulting practice comprises professionals passionate about making a positive impact through advising KPMG clients on environmental, social and governance (ESG) matters to improve business resilience and increase business value. Key services include decarbonisation, sustainable finance, energy transition, due diligence, transition planning, risk and governance and reporting.

Together with other professionals, you will:

• Drive the growth of the ESG Consulting practice by providing expert advice, guidance and solutions to organizations and businesses seeking assistance in the specific area of ESG.
• Leverage your knowledge, skills and experience in the ESG domain to help clients solve business problems, improve operations and achieve their goals such as regulatory compliance, productivity and resource allocation, or revenue growth.
• Undertake activities such as:Developing proposals for submission to client and participate in pitch meetings
  Research on client and market practices to determine current actions and behaviours to establish performance benchmarks,
  Conduct capacity building workshops briefings and seminars to facilitate knowledge transfer
  Use technology and tools to analyse data to identify problems within a business and determine the most effective strategies for resolving those issues
  Compile findings into reports and presentations to explain findings and recommendations, and/or
  Oversee the implementation of recommendations or provide on-going advice
  
• Build rapport and relationships with internal stakeholders and clients.
• Ensure risk management procedures are carried out in accordance with the firm’s guidelines and requirements.

We are looking for professionals who:

• Are enthusiastic about being part of and building a strong, impactful consulting practice,
• Have a minimum of 8 - 10 years experience in a relevant role,
• Have strong educational qualifications in the fields of finance, engineering, or environmental science,
• Have worked as a consultant or has the intent to nurture a career in professional services,
• Is adept at developing presentation materials to a high quality quickly, leveraging the Microsoft Office suite, tools and technology,
• Has excellent interpersonal and communication skills, works well with others
• Has strong work ethic, strong project management and independent problem solving skills

Clyde & Co are inviting applications from Accounting professionals who have 6 years' relevant experience in audit and/or in-house controllership roles. This Singapore based role is offered on a full-time, permanent basis within the Clyde & Co APAC Finance Team.

About the role

The Regional Manager- Financial Controller will own and evolve a Financial Control Framework that ensures our accounting records are complete, accurate and our disclosures comply with local and international reporting standards . This role will provide technical accounting support and guidance across the APAC finance teams as well as lead local initiatives and the APAC work stream of global Controllership projects.

The Regional Manager- Financial Controller reports to the Head of Financial Control, Operations & Planning, APAC. This role works closely with the Finance Operations teams in the region and is akey contact point for Tax advisors, auditors and Controllership colleagues in the London office and other regional offices.

Key Responsibilities

• Ongoing review and maintenance of accounting treatment in line with local regulations, commercial drivers and firm policy
  • Provide technical accounting support and guidance to respective APAC finance teams
  • Perform technical accounting research as needed
  • Liaise with London, usually the Central Controllership team
• Responsible for the completeness, accuracy, validity and disclosure of all account lines:
  • Review preparation of monthly journals
  • Oversee regular reconciliation to source
  • Answering queries from Central Controllership team by providing required data and/or business analysis
  • Design, implement, document and operate processes that meet the firms evolving processes for account ownership and upstream attestations
• Client monies
  • Responsible for the integrity of client money, in line with SRA regulations
• Cash management
  • Consolidate and review monthly cash flow funding forecasts provided by each country
  • Identify and exploit opportunities to streamline the process via standardisation and optimal use of our accounting systems
• Continuous improvement
  • Ongoing review and enhancement of end to end Financial Control and Reporting processes
  • Optimising standardisation and operating efficiency; developing best practice tools and templates that streamline not only monthly posting activity but also quarterly forecasts and annual budgets
  • Regular review of APAC control frameworks to maintain design and operating effectiveness
  • Driving regional and/or global projects to successful outcomes - stakeholder communication, regional analyses, data requests, solution design, testing and training
• Regulatory Compliance
  • Maintain a diary of annual regulatory submissions across the region; audit, tax, company filings etc
  • Lead and oversee the statutory audits, Partnership tax and corporate tax across the region by:
    • Managing day to day relationships with external auditors and tax advisors
    • ensuring timely filing and reporting to regional regulators as well as Group
    • Statutory audits:
      • reconciling management to statutory accounts
      • maintaining excel models that generate Annual Report pro formas and the schedules for notes to accounts from the trial balance and other inputs
• When requested, support a range of Financial Planning and Analysis activities:
  • Supporting the annual budget and quarterly forecasts - generating capture templates, regional consolidation and system uploads for cashflow reporting, leases and regional provisioning
  • Developing best practice tools and templates

Competencies

• Able to prioritise and organise, ensuring all tasks are completed at the right time, scope and quality with a minimal level of rework or duplication
• Able to work independently, under general direction, and create organised work plans and output requirements in timely manner
• A strong concern for quality - good business judgement and excellent attention to detail
• Track record of successful innovation; introducing new ideas and techniques to optimise process, controls and other practice
• Collaborating across teams and offices to achieve successful outcomes with the appropriate levels of support and challenge
• Committed to personal growth; keen to grow the role and progress their career in a dynamic environment.

Qualifications and experience

• A minimum 6 years' experience with combination of at least 3 years in audit and 3 years in house controllership roles, legal services experience preferred
• Tertiary qualifications at degree level in Finance/Accounting/Business essential
• CA/CPA qualified
• Strong analytical and technical accounting skills
• Excellent written and verbal communication skills
• Highly advanced knowledge of Excel, 3E knowledge preferable.

About Clyde & Co

When you work at Clyde & Co, you join a team of 490 partners, 2,400 lawyers, 3,200 legal professionals and 5,500 people in nearly 70 offices and associated offices worldwide.Our values are the principles that guide the decisions we make, unite us in our endeavours and strengthen our delivery, for both our clients and our firm. We work as one,excel with clients, celebrate difference and act boldly. We are committed to operating in a responsible way by progressing towards a diverse and inclusive workforce that reflects the communities and clients it serves. We are devoted to providing an environment in which everyone can realise their potential, using its legal and professional skills to support its communities. We do this through pro bono work, volunteering, and charitable partnerships, and minimising the impact it has on the environment, including through our commitment to the SBTi Net-Zero standard and the setting of ambitious emissions reduction targets.

For more information, please visit www.clydeco.com

We offer a range of tailored benefits and support, including discounted private health insurance, first class family leave offering, and wellbeing initiatives.

Clyde & Co is proud to be an equal opportunities employer. Our core values encourage us to support fairness, celebrate diversity and prohibit all forms of discrimination in the workplace to allow everyone to excel at work. Therefore, we welcome and encourage all applications from suitably qualified individuals, regardless of background or identity.

Please take a moment to read our privacy notice carefully. This describes what personal information Clyde & Co (we) may hold about you, what it's used for, how it's obtained, your rights and how to contact us as a data subject. If you are submitting a candidate as a Recruitment Agency Partner, it is an essential requirement and your responsibility to ensure that candidates applying to Clyde & Co are aware of this privacy notice .

Clyde & Co will not accept agency submissions unless the agency has specifically been contacted by a member of the recruitment team.

Focus on developing and retaining business for District and Retentionaccounts by uncovering growth potential and building good relationship withcustomers.

JOB EXPECTATIONS & KEY RESPONSIBILITIES

• Dedicate yourself to the success of Expeditors' and the customer using ethical business practices, personal commitment, passion, sacrifice and an obsession with the fundamentals of running the business.
• Develop relationships beyond the main point of contact at all locations.
• Improve your personal knowledge of your customers' supply chain and industry, their financial objectives, and general business goals in order to continually offer value add services. Create a network diagram to support you on this endeavor.
• Initiate value add solutions based on Expeditors service offerings and technology.
• Establish systems requirements (such as EDI) to better improve our customer connectivity and overall customer service.
• Create and deliver effective customer business reviews with emphasis placed on how Expeditors can support customers with achieving their goals and initiatives.
• Establish and monitor performance standards according to agreed KPI's.
• Ensure customer expectations are clearly documented (through SharePoint or Customer SOP) and communicated effectively.
• Highlight and escalate customers at risk.
• Manage integrity of shipment and performance data.
• Ensure rates are kept up to date and communicated effectively to operations and customer either through customer SOP or SharePoint.
• Ensure customer is properly set up in CRM & Customer Account according to CHQ expectations.
• Document all meetings, opportunities and any other customer related information in CRM; and ensure data is accurate and consistent at all times.
• Achieve and maintain acceptable scoring of related KPI measurements including the engagement of corrective measures when applicable.
• Support the Accounts Receivable process of the customer internally within Expeditors.
• Take up additional tasks/ projects as required by CRDM to support the company's goal of business retention.

X’s Global Content Partnerships team is looking for a driven, creative, self-sufficient and resourceful Partner Manager to join us in developing the strategies and best practices for the X’s premium content partners across the APAC region that will drive new and increased revenue streams, as well as the very best content, for X.

Your task: develop & nurture relationships, expand X’s footprint and influence with X’s content partners at senior levels across content, sales, marketing, social and business development. You should have a strong vision for the broad potential of the traditional and emerging media industries while being focused on scalable impact and immediate opportunities that result in value and growth for X.

Responsibilities

• Manage the day to day relationship with content partners. Examples of content partners can include: media networks, online publishers, sports broadcasters & leagues, creators, news outlets, and more.
• Develop cross-platform sponsorship packages for advertisers in concert with X’s content partners to drive content monetization
• Drive innovative media solutions across both major events and daily content that deliver reach and incremental revenue to partners
• Champion X partners internally, providing feedback on product and business processes
• Collaborate with the sales team in pitches to and ongoing relationships with brands
• Work cross-functionally with other teams to maximize partners’ relationship with X (product, engineering, legal, marketing, communications, finance, sales, brand strategy, etc.)

Qualifications

• BS or BA, MBA a plus
• Fluency in English, fluency in other languages is a plus
• 7+ years of client facing experience in media, content, and/or sales partnerships with a focus
• Creative, innovative thinker who is also operationally rigorous and detail-oriented
• Experience working with Creators or with the Creator Economy
• Ability to clearly communicate complex concepts and processes to partners at all levels of management
• Concrete record of sponsorship creation and partner management
• Exceptional understanding of X as a consumer and advertising product, and how content fits into the equation
• Firm grasp of monetization across digital media (Live, OTT, Social, etc.)
• Demonstrated success working with cross-functional teams (product, engineering, legal, marketing, communications, finance, sales, brand strategy, etc.)
• Ability to develop working relationships at all levels of management - externally and internally
• Knowledge of the evolving media sales landscape and proven ability to drive revenue through media partnerships
• Well-established proficiency in business tools (Keynote, Excel) and general understanding of Data visualization (Tableau, D3, Highcharts)

COMPANY BACKGROUND

Korn Ferry is a global organizational consulting firm. We work with clients to design their organizational structures, roles, and responsibilities. We help them hire the right people and advise them on how to reward, develop and motivate their workforce. And we help professionals navigate and advance their careers.

Headquartered in Los Angeles, our over 10,000 colleagues globally serve clients in more than 50 countries. We offer five core solutions:

§ Organizational Strategy

§ Assessment and Succession

§ Talent Acquisition

§ Leadership Development

§ Rewards and Benefits

ARE YOU READY TO ‘BE MORE THAN’?

No one knows more about aligning talent and organizational strategies than us. With our unique expertise, we can help you release the power of your collective genius and drive superior performance.

At Korn Ferry, we’re passionate about creating a diverse, autonomous, and flexible environment. Having a career at Korn Ferry, talent thrives, and excellence is always recognized and rewarded.

You’ll be empowered to share your ideas and to follow them through. And, because we’re all about taking talent further, you can look forward to exceptional training and development opportunities in every job at Korn Ferry.

OPPORTUNITY TO ENHANCE YOUR CAREER - It’s about exceeding your potential.

In this newly created role, we are seeking an experienced CEO & Board Practice Manager to help us drive our practice across the Asia Pacific region.

Our CEO & Board Practice helps our clients create impact with a particular focus on supporting them to both Perform and Transform so they can be regional and global leaders in their chosen fields. Our team is global, and our clients value the commitment and care we deliver to the organisation’s goals, development and success of the leaders and teams we work with.

Because of this, we have long-standing client relationships, where we do the work with them and not to them, and we are ready to scale our approach and the way of engaging clients across a broader community of practitioners in Korn Ferry and a broader set of clients.

Our CEO & Board Practice Manager has a critical role to play as a facilitator and catalyst for our next stage of impact and working alongside Regional Practice Leader and working with the Global Practice Manager.

This role will focus on these key areas:

• Help us build a CEO & Board Practice Community across the Asia Pacific region, scaling through our people and teams
• Develop and drive Capability across all our teams
• Partner with our CEO & Board Practice APAC Leader to continue to build and develop our CEO & Board Practice financial goals
• Enabling the ability to win profitable business, increasing our win rate and identifying the significant opportunities with our teams.
• To contribute to and influence our global CEO and Board practice

WHO YOU ARE

You are creative and challenge conventional thinking. You are independent and have a “take-charge” approach. You have an absolute passion for ensuring a great client experience with every contact.

You are the glue that keeps our community together, and create a ‘pull’ factor where people

You are goal-oriented with the ability to break complex problems down into components of impact.

You are analytical and have strong problem-solving skills. You are a clear communicator who can present and facilitate meetings with business stakeholders for the purpose of driving key decisions.

You can effectively facilitate the implementation of new processes with compelling influence to gain acceptance and adoption.

PROFESSIONAL EXPERIENCE/QUALIFICATIONS

• Identify client and market trends, collate and distribute research/analysis and participate in methodology development activities to contribute to internal CEO & Board practice development
• Typically, a relevant higher (Master’s or Doctorate) degree plus (+8 years) relevant work experience in a consultancy and/or a client HR function. Alternatively, significant work experience (+10 years) in a top tier professional services firm.
• Is recognised as a go-to person in a defined ‘major’ discipline and is able to scope, design and deliver non-standard solutions to meet client needs. Able to lead core service line work activities with large, complex and/or important clients.
• Has an in-depth understanding of clients/industries supported and apply business offerings at the senior level

Location: 3 mins walk from Newton MRT
Working Hours: Mon- Fri 9am- 6pm
Basic UP $5000 + $60 mobile allowance + 2 times Bonuses

Job Responsibilities

• Seek out potential clients and business prospects for secured lending (Property).
• Actively promote the company's range of financial products and offer guidance on loans to address customer financing requirements.
• Maintain steady growth and achieve pre-set business targets.
• Proactive monitoring of portfolio accounts to achieve maximum profitability and identify new business opportunities.
• Strengthen involvement with key partners and proactively build and manage long-term partnerships
• Prepare credit proposals involving financial analysis.
• Partake in sales and marketing activities in generating prospects.
• Identify, develop, and implement marketing strategies to maintain competitiveness.

Requirements

• Diploma or Degree in Business Management, Finance or related fields.
• Minimum 2 years working experience in the account management, sales or sales support roles
• Candidates should have SME loan experience and relevant contacts (with SMEs and Loan brokers) to source for loan deals.
• Strong acquisition, confidence and result oriented to work well under pressure.
• Meticulous in documentation work
• Experience in term loans and mortgage loans is a plus

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

Tel: 6950 9754

EA Registration Number: R22110899

EA License number: 02C4944

EA Personnel: Celeste Wong Xin Yann

MISSION

Responsible for the retention and development of ongoing relationships between Coface and its key clients and their intermediairies in order to:

- Maximise revenue and retention of profitable clients under their “CGS portfolio”, whilst taking

into account the loss ratio and the RWE.

- Play a key role in increasing customer experience of Coface Products and therefore increasing

the customer shopping cart by selling additional services /products to existing clients.

MAIN RESPONSIBILITIES

CGS Marketing Action Plan implementation:

- Collaborate in the design and execute the Marketing Action Plan, including the action plan on CGS targets to be saturated.

- Build the Market Intelligence in the CGS segment and update the reporting tool.

Customer relationship management:

- Personally contact and secure existing customers and their intermediaries for CGS accounts via regular and proactive communication.

- Build strong customer relationships and create a sense of mutual trust and beneficial reliance with existing clients.

- Make telephone calls and in-person visits and presentations to existing customers.

- Provide good customer service by responding swiftly to queries and concerns from clients and their intermediaries.

- Consult on the most effective cover for a particular need.

- Prepare bids and price quotations.

Portfolio management:

- Be the active central point of contact of the clients and/or its intermediary.

- Deliver renewal revenue and achieve maximum sales profitability, growth and account penetration within an assigned portfolio of CGS accounts.

- Prepare sales proposals and renewal offers with the contribution of internal stakeholders: risk underwriters, commercial underwriting; for the highest possible renewal rate and a high level of client satisfaction and develop cross-selling.

- Increase profitability of existing product lines by encouraging clients to use added value services wherever possible.

- Maximise the opportunities for all product lines, thereby maximising contribution.

- Monitor and report on performance against agreed sales targets, sometimes including monitoring the performance of other sales staff.

- Demonstrate products and services to existing clients and assist them in selecting those best suited to their needs.

- Expand the existing programs in saturating them to non-insured entities of the insured group (direct approach or through intermediaries. Support other region teams in saturating their Programs.

Market knowledge:

- Ensure credibility with clients by maintaining detailed knowledge of current market conditions and competitors' products.

- Maintain a sound understanding of all Coface products and ensure the proposition is developed through all appropriate sales channels.

- Introduce new CGS programs and promote them through regular visits and frequent communications.

- Work with Marketing teams in making the most effective use of the resource for campaigns/events, follow-up the customer survey.

Communication:

- Supply management with verbal and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services.

-Coordinate and steer the internal stakeholders (account and sales managers, back office, risk underwriting and other experts) to ensure a timely, efficient and global service to clients within their CGS Program.

- Participate in external events organised within the Region representing the company in the best light for building new business contacts.

Underwriting savvy:

- Ensure prudent Commercial Underwriting of credit insurance business, adhering to CGS Coface standards and delegations.

- Work with underwriters to amend policies where necessary in order to meet client demand.

Risk management and compliance:

- Take joint ownership of the loss ratio with the Risk department and deliver a profitable result to the business.

- Adhere to compliance standards set by Coface and external regulators.

EDUCATION

Degree educated in Finance, Business Administration, Economics, Banking or equivalent desired

EXPERIENCE

• At least 5 years of sales or account management ideally within a credit insurance, banking, claims or factoring organization.
• Previous experience in a multicultural/international environment will be a plus.

• Define and manage relevant business processes between Porsche Asia Pacific, Porsche AG and Porsche Singapore Retail
• for Sales and Digital Platforms
• Prepare and follow-up on management and planning meetings
• Manage sales planning, operations, and reporting of the Singapore market
• Identifying areas for sales process optimisation and implement such optimisation measures
• Oversee roll-out and training of Porsche digital platforms
• Support the Porsche Singapore Retail team with monthly dealer steering meetings and daily operations

• Bachelor’s Degree in IT, Economics, Business Engineering, Business Administration, Accounting or other relevant degrees
• Proficiency in MS Office, especially Excel plus AI tools
• Strong organisation, presentation, written and spoken English, communication, and reporting skills
• Reliable, able to work independently, and possesses leadership skills
• Willing to work in a multicultural environment and to travel on a flexible schedule depending on business needs

• In depth expertise in at least one of the Data and Analytics domains – data strategy development, data warehouse & big data implementation, business intelligence applications, machine learning / artificial intelligence domains
• Good knowledge of the Information Management framework, including operating model, data governance,data management, data security, data quality and data architecture.
• Strong skills in Agile delivery implementation methodology and delivery practices leveraging DevOpsautomation and engineering using CI/CD tools, code repositories and issue tracking and management.
• Experience in developing analytics application on public cloud stacks (Azure, AWS or GCP)
• Certifications in Data Analytics tools and environment (big data technologies, cloud certifications, data integration, data management, or visualisation tools) would be an advantage.
• 10 – 12 years of experience in data and analytics projects (data warehouse, data analytics, business intelligence and machine learning).
• 6 – 8 years of experience in delivering full SDLC lifecycle projects in a Consulting or Systems Integration (SI) model.
• 4 – 6 years of experience in leading data and analytics projects as a delivery lead responsible for overall project outcomes (client and commercial)
• Experience in at least one of the industry or domain – Government and Public Services, Logistics,Manufacturing, Supply Chain, Financial Services, Retail, Consumer Products

• Have a solid technical skill with diversity of thought and creative solutions that are in the best interests of our customers globally.
• Develop, test, and debug automated tasks (Apps, Systems, Infrastructure)
• Troubleshoot priority incidents, facilitate blameless post-mortems.
• Work with development teams throughout the software life cycle ensuring sustainable software releases.
• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions.
• Build and drive adoption for greater self-healing and resiliency patterns.
• Lead and participate in performance tests; identify bottlenecks, opportunities for optimization, and capacity demands.
• Adhere to firm-wide architecture standards, risk management and security policies.
• Team player and ability to work in Global Team setup, product owners and business team to develop, build & support application.
• Communicate and collaborate on development items with global team, as well as raise/work to resolve issues impacting development.
• Postproduction application support
• Participate in quality assurance, peer reviews and code reviews Qualifications.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• A successful history of manipulating, processing, and extracting value from large datasets.
• Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.
• Experience supporting and working with cross-functional teams in a dynamic environment.
• Up to date with latest ongoing technologies in the industry
• Well-spoken/Articulate and Emotionally intelligent
• Well connected to industry members, attends developer and tech meetups.
• Strong understanding of DevOps practices, tools, and techniques.
• Degree in Computer Science/ IT or other related fields
• Experienced deploying application in a containerized environment using Docker/Kubernetes/PCF/Openshift/AWS etc.
• In-Depth OS experience (RHEL, Ubuntu, Windows Server) with strong debugging, troubleshooting, and problem-solving skills.
• Experience in site reliability engineering in one of the following languages: Python, Java, PowerShell, shell scripting.
• Hand-on experience with cloud-based technologies and tools especially in deployment, monitoring and operations, such as Prometheus, Splunk, Elasticsearch, Grafana
• Strong working knowledge of modern development technologies and tools such Agile, CI/CD, Git, Terraform and Jenkins.
• Good understanding of networking protocols and cybersecurity best practices in public cloud environment
• Advanced working SQL knowledge and experience working with RDBMS, Hadoop, and NoSQL DB.
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.

Job Title: Senior Business Development Manager

Location: Singapore (with occasional travel as required)

Reports to: Senior Management / CEO

RESPONSIBILITIES

Business Growth & Strategy:

· Identify, evaluate, and pursue new business opportunities locally and in other SE Asian countries.

· Develop and implement strategic business development plans to drive revenue growth and market expansion.

· Research and identify key market trends, competitor activity, and customer needs to position the company for long-term success.

Client Relationship Management:

· Cultivate and maintain relationships with new and existing clients, including family offices, high-net-worth individuals (HNWIs), and corporate clients.

· Serve as the primary point of contact for key clients, providing personalized service and understanding their specific investment and logistic solutions in precious metals.

Sales & Revenue Generation:

· Lead sales efforts to meet or exceed revenue targets by promoting and selling the company's services.

· Create compelling presentations and proposals to potential clients, showcasing the company’s offerings.

· Negotiate and close high-value deals while ensuring customer satisfaction and long-term partnerships.

Market Intelligence & Reporting:

· Monitor industry trends, market conditions, and competitor strategies to provide strategic insights and recommendations to senior management.

· Regularly report on sales performance, pipeline development, and market insights to senior leadership.

Collaboration & Leadership:

· Work closely with the marketing, operations, and compliance teams to align business development efforts with company objectives and regulatory requirements.

· Collaborate with other departments to ensure smooth onboarding of new clients and seamless execution of contracts.

Brand Representation & Networking:

· Represent the company at industry conferences, events, and forums to enhance the company’s visibility and network with key industry leaders.

· Build a strong network within the precious metals, finance, and private wealth communities to leverage potential business opportunities.

REQUIREMENTS

Experience:

· Minimum of 5 years of experience in business development, sales, or relationship management within the financial services, private wealth, or precious metals sectors.

· Strong track record of achieving sales targets, driving business growth, and building lasting client relationships.

· Knowledge of precious metals markets (gold, silver, platinum, palladium) and financial instruments used for investment in precious metals is an advantage.

Skills:

· Excellent communication, presentation, and negotiation skills.

· Strong analytical and problem-solving abilities.

· Ability to work independently and manage multiple projects and priorities.

· Fluent in English.

· Customer service orientated

· Understanding the precious metals industry's regulatory and compliance standards is an advantage.

Personal Attributes:

· Proactive, self-motivated, and results-driven.

· Strong interpersonal skills with the ability to engage and influence senior-level stakeholders.

· High level of integrity and professionalism.

· Strategic thinker with a passion for developing innovative business solutions.

Kindly submit your resume directly to [email protected]

Foong Siew Hoon (CEI Registration No: R1108953)

Giant Recruitment Pte Ltd (EA Licence 22C0921)

As part of our recruiting process, interested candidates are to complete an application through our careers website at: https://www.pwc.com/sg/en/careers.html

Responsibilities

• Work in a team setting on advisory assignments and ensuring its completion within a stipulated timeline
• Support and manage project administrative activities (risk management, drafting of engagement letters, billing etc)
• Support and participate in proposal, marketing, research and business development activities, which includes developing and maintaining strong relationships with client contacts
• Manage and liaise with colleagues from different lines of service within PwC Myanmar, PwC Singapore and our PwC global network of firms
• Coach, guide and motivate junior team members by engaging effectively and providing feedback through regular communication and timely appraisal

Successful candidates can expect to:

• be actively involved in valuation and other transaction advisory assignments in Myanmar and Singapore
• gain technical skills and exposure in a wide range of valuation and other transaction advisory assignments
• receive requisite training and coaching from the Myanmar team and the Singapore team

Requirements

• Recognized Degree in any discipline and/or relevant Post Graduate/Professional Qualification in Accounting, Economics and Finance
• ACCA, CA or CFA qualification is an added advantage
• Demonstrate strong accounting for finance knowledge with a keen interest in valuations
• Possess 5 to 8 years of working experience in a client-facing role. Relevant experience in M&A and valuations is an added advantage
• Highly proficient in English with excellent written and verbal communications: Able to write clearly and succinctly in a variety of communication settings and styles (e.g. report-writing)
• Strong communication and inter-personal skills to interact effectively with clients and colleagues
• Strong business acumen with keen interest in businesses and how policies, trends, practices, information affects businesses and organizations
• Self-starters, meticulous and highly motivated to work on tight deadlines and work hours if necessary
• Good team player and able to work individually or in a team-setting under tight deadlines

*Only shortlisted candidates will be notified due to the high number of applicants for this role.

Job Duties and Responsibilities

• Plan, implement, and monitor sustainable initiatives to enhance environmental performance across organizational development and operations, ensuring alignment with overall sustainability objectives.
• Ensure compliance with environmental regulations by preparing and submitting accurate and timely reports, while maintaining updated records.
• Develop and track environmental performance metrics, including energy efficiency, resource conservation, and other sustainability-related KPIs, and prepare regular progress reports.
• Lead projects that advance sustainability objectives, such as renewable energy integration, biodiversity conservation, or emissions reduction initiatives, ensuring alignment with broader environmental goals.
• Collaborate with internal departments and external stakeholders to embed sustainability principles in organizational policies, including procurement, operations, and corporate strategies.

Requirements

• Bachelor’s degree in Environmental Science, Sustainability, Environmental Engineering, Resource Management, or a related field.
• At least 3 years of experience in environmental planning, regulatory compliance, or managing sustainability projects (fresh graduates with strong qualifications considered).
• Familiarity with regulatory frameworks and experience in analyzing and reporting on environmental performance metrics (e.g., energy use, emissions, resource efficiency).
• Proficiency in tools and software for environmental data management and reporting, including Excel and sustainability platforms.
• Strong communication and project management skills, coupled with a passion for advancing environmental sustainability and a proactive approach to challenges.

Please contact Ted Tan or email your cv directly in word format to [email protected]

Please note that due to the high number of applications only shortlisted candidates will be contacted.

We regret to inform you that your application for this position was unsuccessful if you do not hear from us in the next 5 business days.

EA License: 16S8131

Recruiter License: R1987706

about the company
We are working with a regional corporate solutions organisation with a presence across APAC and Oceania. They provide a wide range of corporate services ranging from tax, payroll, accounting and company secretarial solutions and have clients ranging from small enterprises to large listed multinational corporations.

about the job
You will be an experienced corporate secretarial manager managing a team of corporate secretaries. In addition to corporate secretarial duties you will be handling a portfolio of clients, maintaining relationships with key contacts, reviewing fee structures and oversee credit controls for debt collection and prepare budgets and forecasts for the team.

about the manager/team
You will be mentoring a team of corporate secretaries and report to a director. You will be grooming, training and coaching a number of junior and corporate secretaries within your team.

skills and experience required
You should have at least 6 years of corporate secretarial experiences particularly in corporate solutions provider firms. ICSA/CSIS or its equivalent chartered secretarial qualifications are essential. You should be familiar with SGX announcements. Prior team management experience is an advantage.

To apply online please use the 'apply' function.
(EA: 94C3609/ R23115352)

Job Description:

Reporting to the Head/Deputy Head of Financial Institutions Department, this person will be the Custody Product manager overseeing custody business developments as well as project participation within the organisation.

Responsibilities:

a) Develop and maintain client relationship relating with custody business and future fund account business, by ensuring compliance with regulatory standards.

b) Main contact person to liaise with Head office custody team. Understand strategic business direction, collaborate with front office stakeholders to achieve business targets.

c) Articulate clearly on client’s requirements and propose implementation of customised custody operating model.

d) Propose fee quotation, ability to project client’s potential revenue generation based on client’s portfolio.

e) Engaging with internal stakeholders to line up the book of work, taking business priorities in consideration and driving timely deliveries across line of businesses.

f) Critical role where candidate will partner with core teams to lead time sensitive sales programmes effectively while managing both business and technology stakeholders to help capitalise on best deliverables to grow the business.

Requirement:

a) Bachelor’s degree with more than 10 years of working experience, preference given to candidate with more than 4 year experience in the sales activities related with custody, fund accounting and/or securities/fund operations in banking/brokerage sector.

b) Familiar with global custody business models and products, good customer relationships with sovereign, bank and non-bank clients and understanding of cross-boarder institutional investment business and QFI/CIBM channels.

b) High adaptability, ability to handle stress in a fast paced environment and efficient team manager.

c) Effective communication with good interpersonal skills.

d) Ability to conduct market research and excellent report writing ability in business Chinese so as to conduct report and provide service to Chinese speaking stakeholders.

OVERVIEW OF ROLE:

Responsible for delivering comprehensive L2/L3 support in the APAC region, along with management of a reliable IT infrastructure, including key applications, while supporting the Head of IT with implementing support and infrastructure solutions that meet IT service and strategic objectives.

Some global travel and out of hours work may be required.

Main Areas of Responsibility:

• Major Incident Commander for the APAC region
• Provide team leadership for international L2 team members in the following areas:
• Managing all tickets submitted in APAC working hours for all Group companies
• Providing 2nd line support for all Group offices in APAC
• Ensuring tickets are responded to within set SLA’s
• Supporting all user desktops, laptops and peripherals
• Configuration and deployment of all end user hardware
• Maintenance of the hardware inventory, asset tagging etc
• Ensuring the L2 team receive relevant training to support the end users
• Point of escalation, and mentoring, for 2nd Line support
• Maintain the rota to cover helpdesk hours
• Align with Odyssey Group’s external L1 partner to ensure needs are being met in the APAC offices
• Generate reporting statistics on Helpdesk performance
• Adopt a policy of ‘Shift Best’ and provide recommendations on how to achieve this
• Project manage and implement infrastructure and application deployments, upgrades and migrations
• Critical systems Subject Matter Expert:
• File services
• Exchange
• MS Teams
• Sharepoint
• Storage and Backups
• 3rd Line support for server, infrastructure and core application issues
• Design, implement and test DR & BCP plans
• Design and implement end-user training for new/upgraded products and processes.
• Monitoring and reporting on infrastructure performance and capacity
• Manage power shutdown process for APAC offices
• Assist the Head of IT to identify opportunities, strategic solutions, efficiency improvements and new technologies to improve the needs of the business
• Assist the Head of IT to develop standard operating procedures and best practices for IT and end-users
• Co-ordinating and managing consultants and contractors as required
• Maintain an up to date understanding of current end user technologies.
• Ensure adherence to existing IT policies, as well as reviewing, designing and supporting any new ones as required
• Work closely with Odyssey Re HQ on all existing and new initiatives

Required Skills and Levels of Competence

Must have:

• 5+ years IT Infrastructure support
• 3+ years previous Service Desk lead experience
• Advanced knowledge of the Windows stack
• Windows Server 2016-2022 deployment and migration
• Advanced Active Directory
• Microsoft Exchange administration
• Microsoft M365 administration
• Hands on experience with public and private cloud infrastructures – notably cloud migrations
• Experience managing hybrid computing environments comprising physical servers, virtual servers, storage etc – vSphere an advantage
• Strong experience with major infrastructure components such as Servers, Storage, Networking, Databases, Backup solutions
• A strong working knowledge of IT ticketing systems – ServiceNow an advantage
• SCCM management – including application deployment and upgrades

Advantageous to have

• Unix/Linux deployment and administration
• SQL deployment, upgrade and administration
• Sharepoint management and migration
• Experienced troubleshooting/Using Eurobase Software – Synergy2
• Experience managing Willis Tower Watson Software: ResQ, Igloo, Unify
• ITIL Foundation certification
• Relevant Microsoft certifications
• Personal skills
• Ability to work under pressure during critical incidents
• Ability to understand the urgency of critical issues and delivering projects on time and on budget
• Ability to work with management at all levels and take on board constructive feedback
• Extremely detail orientated and accurate with great attention to detail in everything undertaken
• Following and executing company policies and objectives
• Excellent communication skills, good with English (verbal and written)
• Good interpersonal skills/articulate
• Presentable, professional, punctual and demonstrate good work ethics
• Trustworthy and reliable
• Solutions orientated can demonstrate an ability to troubleshoot/problem solve
• Excellent stakeholder management skills
• Self-motivated, driven and able to work using their own initiative to overcome operational and project challenges
• A flexible and pragmatic approach

Job Descriptions

• Work closely with suppliers to formulate effective marketing strategies and plans.
• Develop and enhance suppliers relationship.
• Drive demand creation and product promotional activities.
• Work closely with Sales and FAE team to achieve sales and profit objectives.

Job Requirements

• Diploma or Degree in engineering electronics or equivalent.
• Minimum 3 years relevant product marketing experience from semiconductor industry.
• Excellent interpersonal, communication and presentation skills.
• Good analytical skills and proficient in MS office applications.
• Presentable with an outgoing personality, positive and a drive to succeed.
• Overseas travel is required.

Only shortlisted candidate will be notified.

To apply, please visit to www.gmprecruit.com and search for Job Reference: 25008

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | EA Personnel: Jaremy Ong | Registration No: R1876766

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltd’s PDPA and e2i’s PDPA.

As a senior customer success manager your role is to offer excellent partnership experience to Wise Platform enterprise level clients. You will be an operational owner of the portfolio of partners like Nubank, N26, Google Pay, etc. 

During your day-to-day you're expected to analyze the quality of partnerships from an operational standpoint, identify opportunities to automate and scale operational processes for our partners and for the internal teams who service our enterprise clients as well as deal with partner demands towards Wise operational processes.  

This is how you will maximize the value partners receive from using Wise solution by reducing operational friction and defect. 

You will be working closely with the Account Management team and Wise operational teams, which are global. You will also work with other functions, including product management, tech, legal, compliance, implementation and business development.
 

This role will give you the opportunity to:

• Own and nurture operational relationships with partners and unblock the growth opportunities. This means being partners’ point of operational contact (escalations, operational friction patterns), managing stakeholders and conducting business review meetings, providing solutions to partners looking to improve the operational state and supporting them through the execution. Unblocking operational obstacles to growth. 

• Own operational success plans with partners to maximize the value partners get from Wise. This means analyzing the operational performance and being the driver of strategic operational improvements projects with partners and keeping our partners as well as internal teams accountable to follow the timelines on the plan. 

• Scale internal operations. This means looking into the data (on partner-level, regional and global), working closely with servicing teams to understand what are the key friction points caused by platform partnerships and how we can eliminate/ reduce these gaps by negotiating changes with partners, product, engineers and other stakeholders on a regional or global level. Take the lead on driving the cross-team projects implementing these changes. 

• Agree with partners on implementing the endpoints & webhooks. This means exploring what endpoints & webhooks exist and can be helpful and what should be created to help automate internal & partner’s support operational teams by sending the data via API to our partner. Negotiate such changes with a partner, as they need to do tech work on their end as well. 

• Analyze the quality of support we provide to our partners and their customers. This means understanding how well our responses solve the cases raised, what we can do to improve the resolution rate and reduce the amount of contacts by working with the internal teams for your partner and for the whole region in particular. Collecting feedback from assigned partnerships to identify key improvement areas. 

Responsibility

• Manage and mentor a team of account associates in providing quality accounting and taxation services.

• Manage and ensure the preparation of financial reports and tax by the team in accordance to accounting standards.

• Manage the preparation of full sets of accounts and partial set of accounts for various companies across multiple industry, including reconciliation, cash flow, closing.

• Handle tax structuring/planning, tax audit and dealing with tax authorities.

• Ensure timely submission of deliverables to clients.

• Supervise, mentor and provide guidance to a team of associates to achieve excellence in work.

• Constantly stay updated with new regulations and accounting standards and assist in staff training, such as conducting of training sessions for staff.

• Identify and drive process improvement within the department.

• Work with Director in expanding client portoflio, including meeting potential clients, drafting proposals for new assignments and managing existing accounting client portfolio

• Other ad-hoc assignments from Director

Requirements

• Recognised degree in accounting or other professional qualifications recognized by ISCA

• Min 5 years of relevant experience, preferably in an outsourced environment

• Min 3 years of People management experience

• Meticulous and good analytical skills

• Experience dealing with tax authorities and tax audit

• Good interpersonal and communication skills

• Organized, process-driven and able to drive results