ExodusPoint Capital, founded in 2017 by Michael Gelband and Hyung Lee, began managing investor capital in 2018. The firm employs a global multi-strategy investment approach, seeking to deliver compelling asymmetric returns by combining complementary liquid strategies managed by experienced investment professionals within a robust risk framework. ExodusPoint brings together an accomplished team with hands-on experience running multi-manager businesses to create an institutional investment management firm.

We are looking for a Discretionary Strategies Portfolio Manager to join our team in Singapore. This person will be responsible for managing a portfolio of financial assets on behalf of the firm, ExodusPoint Capital.

Responsibilities:

• Develop rigorous and disciplined investment processes including idea generation, trade structure, portfolio construction and risk management, among other

Qualifications:

• Excellent investment track record with defined risk framework and parameters
• Experience with investment strategies focused on alpha generation and attractive risk-adjusted return profile throughout the investment cycles
• Min. 2 years of experience of managing institutional size capital in a hedge fund or proprietary context
• Min. 2 years of experience with responsibilities for creating, implementing and risk managing discretionary investment strategies in liquid public securities and derivatives
• Strong analytical and quantitative skills with attentions to details

Key Responsibilities

• Manage end-to-end project lifecycles related to RTGS, payment processing systems, and card-related technologies.
• Collaborate with stakeholders to define project scope, objectives, and deliverables.
• Lead project teams and ensure alignment with project goals and timelines.
• Oversee the design, development, and implementation of payment solutions and card systems.
• Act as a point of contact between technical teams, vendors, and business units for payments-related projects.
• Monitor project risks and issues, ensuring timely resolution and escalation if needed.
• Ensure compliance with regulatory requirements and standards in the payments and cards domain.
• Provide regular updates on project progress, risks, and outcomes to senior stakeholders.

• Proven experience in managing projects in the banking and payments sector.
• Strong knowledge of RTGS, payment gateways, and card payment systems.
• Proficiency in project management tools and methodologies (e.g., Agile, Waterfall).
• Excellent understanding of payment processing flows and related technologies.
• Strong problem-solving skills and the ability to handle multiple priorities.
• Exceptional communication and stakeholder management skills.
• Familiarity with industry standards such as ISO 20022 is a plus.

Preferred Qualifications

• Experience in working with banks, financial institutions, or fintech companies.
• Certification in project management (e.g., PMP, PRINCE2) is a plus.
• Technical understanding of APIs, payment system integrations, or blockchain technologies related to payments.

Responsibilities

· Foster and build good customer relationships for revenue growth and customer retention.

· Understand and identify customers’ product needs.

· Aware of market trends and industry information to pitch and serve customers better.

· Achieve high customer satisfaction and attend customer meetings with timely commitment.

· Develop long-term customer satisfaction in managing and meeting their requirements.

· Local and overseas travels during course of work required.

Requirements

· Diploma /Higher qualification with 5 years of relevant sales experience.

· Knowledge in plastics, rubber and metal substrate components are preferred.

· Energetic, self-driven, independent, resourceful, and possess strong client relationship and leadership skills.

· Able to build and maintain good customer relationships management at all levels.

· Responsive, has strong commitment and is result-oriented.

· Good communication skills.

· Has integrity and able to take pressure.

· Able to start work immediately or short notice.

To find out more about this opportunity, please contact Lionel Liew at [email protected].

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lionel Liew | Registration No: R1330693

JOB SCOPE

Summary of Job Responsibilities

Job Responsibilities

• Help manage the day-to-day operations of the Housekeeping Rooms & Suites.
• Conducts daily briefings and attend meetings
• Help provide management and supervision to the Housekeeping Rooms & Suites Team Members on all shifts.
• Check VIP rooms prior to check in and in-house.
• Ensure that the requirements of VIP arrivals and in-house guests are managed well.
• Ensures turndown services are done in accordance to Marina Bay Sands standard.
• Handles all complaints and guest surveys pertaining to housekeeping service.
• Ensure that Housekeeping leaderships are kept fully aware of all feedback from either guests or other departments.
• Conducts regular inspections of rooms ensuring standards of cleanliness is always maintained.
• Ensure that the turnaround of the “House Status” is timely
• Be proactive in safety and accident prevention. Ensure that all Team Members are adequately trained in the use of housekeeping cleaning and sanitizing chemicals as well as lifting techniques and other potentially hazardous parts of their daily work.
• Ensure a clean, safe and pleasing environment for all Guests and Team Members.
• Help manage operating costs, especially labour, productivity and operating supply consumption.
• Help develop and implement clear, detailed training programs which match the needs of Team Members with a wide range of skills, languages and cultures.
• Supervise, train, schedule, mentor, develop and evaluate Team Members.
• Ensure all tasks are performed on time and according to safety standards.
• Help monitor consumption and wastage of : equipment; guest supplies: cleaning supplies: and linen supplies.
• Help ensure that linen and operating supplies are available in sufficient quantities, while minimizing the value of stock on hand.
• Recommend the timely replacement of guest room and suite supplies and equipment.
• Participate in research, development, evaluation and implementation of new products, services, technology and processes in anticipation of changing customer needs.
• Maintain close liaison with all other Departments so that their Housekeeping operational needs are met by the Department.
• Help manage periodic cleaning programs.
• Conducts bi-annual and annual Performance Appraisals providing honest and appropriate feedback.
• Ensures that team members are always fairly treated without favour or unfair expectations.
• Ensures that team members are fairly and professionally rostered and are allocated work assignments which are appropriate for their rank and capability to meet the demands expected.
• Ensures high standard of personal presentation and grooming, acting as positive role model.
• Perform all duties in accordance with Marina Bay Sands policies and within the realm of the Marina Bay Sands Company vision, mission and values.

Core Leadership Competencies

• Change Management – Generates activity and seeks new challenges to improve work performance. Demonstrates an optimistic outlook and recovers quickly from failure.
• Decision Making – Makes sound decisions quickly under pressure. Takes calculated risks based on adequate information and analysis. Makes rational, balanced judgments on the basis of available information.
• Managing the Work of others – Works with an orientation to the future. Sets clear, appropriate, and well defined, quality objectives. Encourages others to comply with legal and personal obligations. Plans while taking into account change and possible difficulties. Provides teams with clear direction and keeps them focused on tasks. Actively supports autonomy and empowerment through appropriate delegation of work. Sees projects through to completion; ensures key objectives are met.
• Motivating and Influencing Others – Creates a climate of teamwork by encouraging harmony, co-operation and communication. Cares for others by monitoring their well-being; Inspires a positive attitude to work among subordinates and persuades others so that they can adjust their positions and readily gains agreement and support from others. Respects the contributions of others.
• People Development – Encourages a culture of continuous personal and worked-related improvement through own actions and ensures learning from successes and failures. Guides and coaches team members. Passes on personal expertise and draws on the diverse backgrounds, skills and knowledge of people while defining and reinforcing standards and appropriate behaviour.
• Problem Solving – Reconciles conflict and probes for information for more in-depth relevant information for decision-making. Analyses numerical data and relevant sources of information in order to draw appropriate conclusions and check facts to establish causes and effects. Produces new ideas and a range of solutions to meet the demands of the situation.
• Time and Task Management – Manages time effectively and shows punctuality; completes tasks on time; structures work activities in a systematic way; respects and follows company policies; shows organizational commitment; ensures safety at the workplace. Shows receptiveness to being managed and co-operates willingly; demonstrates detailed job knowledge, manual ability and technical expertise in one’s own area.
• Integrity – Acts consistently in accordance with clear ethics and values and models high standards of behaviour for others through one's own actions; maintains confidentiality and upholds agreements made with others; able to relate to people from different cultures; and maintains a balance between work and personal life so neither affects the other negatively.

JOB REQUIREMENTS

Education & Certification

• Minimum College Diploma or University Degree in Hotel Management.

Experience

• At least 3 years in a supervisory role in a five star hotel housekeeping or related environment.
• Ability to successfully operate large-scale, high pressure environment with sudden change in business levels
• Knowledge in multi-cultural service protocols and standard.
• Experience in hotel pre-opening/renovation at supervisory/managerial levels.

Competencies

• Fluent in English
• Strong leadership competencies.
• Good time management, organizational, communication and motivational skills.
• Meet the attendance guidelines of the job and adhere to departmental and company policies.
• Ability to drive consistent excellence in repetitive process driven task.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

EY Assurance group is one of the most trusted, respected and influential business unit in the industry. As part of our team, you will provide our clients including companies, investors and regulators a peace of mind by using your skills and experience to them confidence in the validity of financial statements and business-critical information or processes. Groups (or, as we call them, sub-service lines) within Assurance include External Audit, Climate Change and Sustainability Services, Financial Accounting Advisory Services and Fraud Investigation & Dispute Services.

Join our External Audit team and you will help our clients meet their reporting requirements by providing an objective and independent examination of their financial statements. In addition, you will conduct timely and constructive discussions with the management on accounting and reporting matters and provide a robust and clear perspective to audit committees.

The opportunity

We are seeking a driven and ambitious Manager to join this exciting and fast-growing area of our business. You will play a key role in driving growth by developing new and enhancing existing client relationships, leading highly skilled project teams and delivering a first-class customer experience through high profile engagements. In return for helping us to build a better working world, you can expect excellent career opportunities within a dynamic and collaborative environment.

Your key responsibilities

• Manage assurance engagements by defining the audit strategy in consultation with the senior manager/partner and execute it in compliance with EY's policies and protocols. When required, you'll personally execute complex audit procedures and lead teams or parts of teams on engagements, depending on the size of the engagement.
• Manage projects and engagements profitably by leading the team to perform efficiently.
• Monitor the assurance team's progress against the plan and alter it when needed
• Cultivate and manage business development opportunities. Generate new audit business opportunities by understanding EY and its service lines and actively assess/present ways to apply knowledge and services.
• Coach and develop people by sharing knowledge with team members and helping team members attain experiences that cultivate technical competencies.
• Develop people by encouraging individuals to think for themselves and take responsibility for their contributions to the assurance team.
• Conduct timely performance reviews and provide performance feedback/on-the-job training
• Maintain cooperative relationships with other assurance teams
• Develop and maintain long-term productive client relationships and networks.

Skills and attributes for success

• Work effectively as a team member, sharing responsibility, providing support, maintaining communication and updating senior team members on progress.
• Contribute ideas/opinions to the assurance teams and listen/respond to other assurance team members' views
• Demonstrate professionalism and competence in the audit client's environment.
• Strong written and verbal communication skills
• Good project management skills
• Integrity within a professional environment

To qualify for the role you must have

• A Bachelor's degree in Accounting, Finance, or a related field.
• Obtained CPA Singapore qualification
• At least 6 years of related work experience

Ideally, you’ll also have

• Prior working experience in global professional services organization or mid-tier firms will be highly advantageous

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organization.

What we offer

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

DESCRIPTION OF POSITION

This is an outstanding opportunity for an accomplished General Manager to join the world’s largest upscale steakhouse chain. At Morton’s The Steakhouse, we believe everyone should be enthused about what they do for a living, and the place where they do it; thusproviding an excellent opportunity for career development as well as the chance to let ones’ personality shine. The management style of the General Manager must be in alignment with Morton’s business culture, image, reputation and goals. Professional values, approach and philosophy must be consistent and in harmony with the mission, vision and values of the group. The leadership style must be inspirational, mentoring and have a motivational approach. The General Manager will be responsible for the day to day operations of Morton’s The Steakhouse, Singapore, and will be the one-point contact with the Director of Operations – Asia, on issues not only in relation to customers, both internal and external, but also in regards to all support functions; supply chain, reports, manpower planning, competitor analysis, and public relations.

More specifically, responsibilities will include, but are not limited to:

· Provide overall leadership and guidance, in addition to managing relationships with food & beverage suppliers, equipment suppliers, and above all, leading by example with outstanding customer service skills.

· Hire, train and inspire a highly motivated food and beverage staff to be consistently extraordinary

· Work powerfully with Sales and Marketing team to excite and engage the local and international markets to achieve sales and performance targets

· Demonstrate fluent, advanced strategic, and practical financial knowledge/skills inclusive of quality, planning, operational, financial and creative/competitive innovation

· Creative ability and thorough industry knowledge/awareness translatable to effective competitive planning, exemplary service delivery, and creating brand awareness in the marketplace

· Engage in capital planning and be proactive in managing expenses.

· Remain focused and productive under pressure and demonstrate excellent multi-tasking and time management skills

· Demonstrate a commitment to ever expanding world-class service standards

· Effectively manage and consistently grow revenue and profitability

· Extensive international hospitality knowledge and experience

· Experience in multi-cultural staff management/employee relations

· Extensive theoretical and practical knowledge of high-grade steaks, F&B general knowledge, and strong knowledge of wine – both old world and new.

· Experience with relevant POS and support software applications

· Think and act innovatively to keep Morton’s service quality at the forefront of the restaurant industry with extraordinary customer and employee experiences

PROFESSIONAL QUALIFICTIONS

The desired candidate will have a Bachelor’s degree in Business Management or Hospitality Management or significant experience with high-end Western dining food and beverage operations. The individual should have a proven track record of success as General Manager or comparable position with a highly visible, prestigious organization. Confidence in one's ability and capability of presenting one's self in a polished and professional manner are principle characteristics. The ideal candidate will have the ability to remain calm under pressure as well as the ability to consistently execute at a very high level in a high-volume, cutting-edge operation. S/he must be a creative and energetic, “hands-on” individual who is personally driven to create phenomenal food and beverage experiences and a service oriented environment, culminating in quantifiable financial results. S/he should be highly numerate and analytical, with the ability to track, measure and evaluate the success of all food and beverage programs. Strong accounting/financial knowledge is required.

The individual must have the ability to train associates in alcohol intervention, food handling sanitation, company standards and service. A working knowledge of liquor/wine product presentation and inventory methods, as well as excellent time management skills is a must. The desired candidate will be extremely customer-service oriented and will always be seeking to exceed customers’ expectations, both internal and external. The individual will also have an understanding and appreciation for the passion and flair surrounding a highly innovative and creative organization. S/he will have the ability to manage private events and will feel comfortable in a fast-paced organization. The candidate must possess excellent oral (in both group and one-on-one settings) and written communication skills, as well as have solid computer skills. This individual will also have exceptional follow-through and the ability to deal, consistently, effectively and in a timely manner with internal and external customers, some of whom will require high levels of patience, tact and diplomacy.

At least 5 to 8 years’ experience of working in leading restaurants across the world with significant experience in Asia Pacific region.

PERSONAL QUALIFICATIONS

The candidate must exemplify the highest standards of honesty, integrity, and discretion, and must also have the ability to operate in a fast-paced environment, while maintaining open lines of communication. The individual should possess energy and drive and be successful at motivating others to reach their full potential. S/he will need to be a consummate team player with excellent interpersonal and communication skills up and down the organizational chart. The candidate must be a leader, able to inspire co-operation and commitment and must possess the flexibility to adapt her/his management style appropriately. S/he will act as a coach to his/her staff, provide constructive feedback and accurately evaluate team members’ specific strengths and weaknesses. The candidate will be a good listener, a good negotiator, and must always be looking to find win/win solutions. The individual will be achievement oriented, know how to make things happen, and be a promoter of new ideas and initiatives. In addition, s/he will hold her/himself and staff accountable, will quickly identify critical issues, will anticipate the long-term impact of problems and will handle stressful and tense situations with maturity and confidence. S/he will have a positive impact on the operations and the organization as a whole, will respond to problems with systematic analysis and will always be seeking ways of improvement.

About the role as Business Development Manager- If you're someone passionate about event planning and thrives in a collaborative work setting, we're eager to hear from you and discover more about your background. At IMAPAC, you'll delve into engaging projects and have the chance to interact with influential figures in the life sciences sector. Join our vibrant team and contribute to impactful initiatives spanning across Asia Pacific, Europe, and the UK!

This is a great opportunity for someone to join the team and learn the ropes of B2B marketing sales, as well as being the main point of contact for our clients. You’ll be at the forefront of ensuring we reach greater heights

Key Responsibilities?

· Meet Sponsorship sales targets for individual events

· Generate leads and cold calling prospective customers

· Develop opportunities in target markets with support of marketing

· Nurturing and developing relationships with key customer accounts

· Attending face-to-face or virtual meetings with clients

· Providing specialist advice on the products and/or services you’re selling

· Attending events and networking, taking stands at exhibitions and conferences,

· Responding to incoming leads

· Develop a continuous pipeline of leads to generate new business opportunities

· Maintain and produce sales reports for periodic meetings

· Travel for on-site management (if required)

· Being an integral part of the project team creating the most impactful business festival of the year

· Being a passionate advocate for the event and brand

Requirements

· No fears of getting rejected by our clients

· Excellent communication skills and leadership qualities

· Planning ahead

· Follow up with clients

· Passionate and willing to learn about B2B sales

· An excellent communicator

· Positive attitude and confident personality

Why Choose Us?

· Positive work culture focused on diversity and innovation.

· Opportunity to make a profound impact on the biopharmaceutical industry.

· Shape meaningful networking opportunities within the biopharma space.

· Competitive remuneration and travel opportunities.

If you're ready to take on a challenging and rewarding role as a Business Development Manager and contribute to the success of our industry-leading conferences, we invite you to join us at IMAPAC. Submit your application today and be part of our journey to drive innovation and positive change in the biopharmaceutical sector.

Overview

This position is responsible for advising and maintaining client relationships in the marketing function.

Main Duties

• Develops and maintains client relationships.
• Responsible for achieving annual revenue targets and objectives
• Trusted advisor who succeeds in maintaining a group of dedicated clients.
• Builds market share; able to enhance client asset size over time
• Competent in advising clients on investment products and services
• Actively involved in new business development; able to anticipate and capitalize on business opportunities.
• Keeps up to date with products and services; may give input for new product developmen
• Monitors tasks for quality assurance to meet client servicing needs.

Requirements

• AUM book size of minimum USD 150 to 200 mio
• At least 8 - 10 years’ relevant experience
• Strong interpersonal, communication and client interfacing skills
• Good university degree
• Preferably completed professional qualifications: CACS Papers I and II
• Driven and entrepreneurial
• Good business acumen
• Able to read, write and communicate fluently in English and Japanese are strongly preferred as this role is required to deal with Japanese clients.
• Responsible for achieving annual revenue targets and objectives.
• Trusted advisor who succeeds in maintaining a group of dedicated clients.
• Builds market share; able to enhance client asset size over time.
• Competent in advising clients on investment products and services.
• Actively involved in new business development; able to anticipate and capitalize on business opportunities.
• Keeps up to date with products and services; may give input for new product development.
• Monitors tasks for quality assurance to meet client servicing needs.

Reporting To

• Team Head

Quantitative Risk Advisory Professional

An exciting opportunity has arisen in the Deloitte SG Regulatory and Financial Risk advisory team, as a quantitative manager. As a contributing member of the RFR advisory team within the financial services industry assurance practice, you will be providing business advisory services to a portfolio of diversified financial service clients across a range of topics, including Climate Risk modelling, cross-asset Derivatives Valuation, Capital Methodology and AI Model Validation services.

Responsibilities:

Your scope of work will include assisting clients with the following:

• Quantitative modelling for complex and evolving areas such as Climate Risk Stress Testing and AI Model Validation
• Quantitative analysis for Markets & Treasury products/models as well as Capital Methodology (e.g. FRTB, SACCR)
• Providing quantitative advice on regulatory compliance matters such as operationalization of new regulatory obligations (e.g. LIBOR Transition, SIMM Initial Margin)
• Providing IFRS 13 & IFRS 9 complex instrument valuation support to audit engagement teams
• Participating in industry consultations and thought-leadership on regulatory matters
• Developing technical solutions and/or value adding propositions and taking these to market
• Overseeing in-house quantitative advisory, training and knowledge management
• Assisting with day-to-day management of the RFR Advisory team and training/developing of a number of junior staff members

Pre-requisites:

• A minimum of 5 years prior experience in a prior Banking or Consulting quantitative role (e.g. FO Quant, Model Validation or Capital Methodology quant)
• Strong academic background, with a minimum of a masters in a quantitative discipline (Mathematics, Physics, Financial Engineering) with a solid grounding in stochastic calculus
• Cross-asset derivatives pricing knowledge including awareness of Regulatory capital and XVA methodologies is a plus. Alternatively strong domain knowledge in Credit and/or Climate Risk.
• Proficient in either Python, C++ or C# with financial library development experience. Additional coding experience in R and VBA also advantageous.
• Solid analytical, writing and communication skills and ability to work independently.
• Team player and demonstrated ability to manage multiple demands and priorities.
• High personal standard of ethics, integrity and commitment to fulfilling the objectives of the position.

We regret that only shortlisted applicants will be notified.

Job Description & Requirements

We are seeking dynamic and results-driven Sales / Account Executives / Managers to join our team. In this pivotal role, you will build and maintain strong, long-lasting client relationships, understand client needs and objectives, and drive sales growth by opening new accounts and expanding our footprint within existing accounts in professional service and staff augmentation business. This role is ideal for individuals who excel at creating and nurturing professional relationships, are skilled at identifying and seizing opportunities, and thrive in a collaborative team environment.

Key Responsibilities:

Sales and Business Development: Proactively prospect for new clients, make sales calls, and negotiate contracts. Open new accounts by delivering a tangible value proposition to clients, understanding their needs, opportunities, and challenges.

Client Relationship Management: Build and maintain strong, enduring client relationships. Serve as the main point of contact for client inquiries, concerns, and escalations.

Strategic Account Planning: Develop a comprehensive understanding of our services and how they align with client needs. Identify opportunities for upselling or cross-selling to enhance client success and revenue growth.

Geographic Account Mapping: Skilfully map accounts geographically to optimize market penetration and uncover growth opportunities. Use geographic insights for strategic planning and tailored client solutions.

Collaboration with Internal Teams: Work closely with colleagues, HR and Finance teams to ensure a coordinated approach to account management.

Sales Administration: Handle administrative tasks associated with the role, including preparing sales reports, managing customer databases, and tracking sales activity.

Requirements:

• Proven sales and recruitment experience, with a strong track record in client management, account management and 360 recruitment.
• Deep understanding of sales techniques, strategies, and processes, with the ability to develop and execute effective sales strategies.
• Curiosity, accountability, and understanding of the fast-changing technology landscape are the key
• Excellent communication and interpersonal skills, with the ability to engage and build rapport with clients and team members.
• Strong analytical skills, with the ability to map accounts geographically and identify strategic opportunities.
• Ability to work effectively in a fast-paced environment, manage multiple priorities, and adapt to changing market conditions and client needs.
• A customer-focused mindset, with strong problem-solving abilities and a commitment to excellence.
• Proven sales experience and expertise in IT Industry

We Offer:

• Competitive salary and performance bonuses.
• Comprehensive benefits package.
• Opportunities for professional growth and development within a supportive and collaborative environment.
• A dynamic workplace culture that values innovation, teamwork, and customer satisfaction

Please refer to U3’s Privacy Notice for Job Applicants/Seekers at https://u3infotech.com/privacy-notice-job-applicants/. When you apply, you voluntarily consent to the collection, use and disclosure of your personal data for recruitment/employment and related purposes.

Reporting to the Manager the role is a key consultant role that works closely with leadership and business partner as subject matter expert and resource for business analysis, process improvement, compliance adherence, legislation requirements, legal risks and escalated high profile cases.

Key Responsibilities:

Analyzing data:

• Proactively analyze servicing processes to identify areas for process improvements and implement best practices.
• Responsible for the review/ design of policy servicing transaction forms to address business needs

Communicating with stakeholders:

• Serve as the primary point of expertise for all policy servicing matters
• Be the liaison point between business and the technical teams in making sure requirements are clearly understood and translated to functional requirements by leveraging on the resources and skill set within and across work-streams
• Collaborate with cross-functional teams, including IT , compliance, and customer service, to optimize policy servicing processes.
• Co-ordinate , plan and manage project timelines
• Communication to business users on new implementation

Developing documentation :

• Ability to translate business requirements into technical specifications
• Creating user stories, requirement specifications and other technical documents
• Review and sign off business requirements for system enhancements/projects

Supporting and participate in product development/enhancement :

• Perform user acceptance testing on system enhancements or production fixes and ensure proper follow through of issues till closure.
• Provide in-depth analysis and solutions for servicing change requests, escalated issues and new initiatives to ensure efficient and accurate execution.
• Support the implementation of new systems, tools, or processes by providing expertise and feedback during the planning and execution phases

Other responsibilities may include :

• Perform other duties and tasks as assigned by management from time to time

Required Qualifications:

• Minimum 5 years of working experience
• Minimum 3 years of relevant experience in life insurance operations
• Minimum 2 years of relevant experience in handling projects and support for User Acceptance Test

Preferred Qualifications:

• Diploma/Degree from any recognized institution/university
• Related insurance qualifications would be an advantage

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Location: Singapore

Market taking care of: Singapore

Get to Know our Team:

Agoda is a travel booking platform and accommodation is at our core. As our accommodation partners are a key to our success, we work hard to ensure their success. That is why the Strategic Accounts Management (SAM) team in Agoda specializes in account management. We serve as consultants, offering strategic advice on how best to excel on Agoda’s commercial platform. We are direct contributors to what makes Agoda one of the market leaders because we understand accommodation needs and offer innovative solutions. From Bangkok to London and beyond, our team has footprints in over 50 locations around the world. With the help of industry-leading technology, we work and collaborate globally to bring together the best ideas from diverse perspectives. The SAM team invests in long-term relationships that spans borders and cultures and results in incredible value for Agoda, our partners, and our customers.

The Opportunity:

As a Strategic Account Manager, you will be the main contact between our accommodation partners and Agoda, with the responsibility of nurturing the relationship with our key supply partners and driving mutual growth. A key responsibility in developing our business is the ability to identify and acquire new sources of supply and product offerings within an assigned territory while maintaining existing relationships.

In this Role, you’ll get to:

· Develop long lasting relationships with key supply partners to enable Agoda’s growth in the region

· Maintain regular and meaningful engagement with Agoda’s key supply partners

· Analyze large datasets to propose tailor-made solutions to Agoda’s supply partners

· Leverage analytical and problem-solving skills to identify new opportunities to grow Agoda’s business

· Train and inform clients of both new and existing technologies, tools, and models

· Prepare materials to aid in growing our business during partner meetings

· Respond to partners requests in a timely and effective manner

· Gain buy-in from relevant stakeholders to execute strategies and help launch promotional campaigns to enhance productivity and maintain Agoda’s competitiveness

· Leverage product offerings to match market demands to maximize our ability to convert passive customers into active ones

· Deliver on country KPIs, growth targets and country strategic initiatives

· Support the Area Manager in preparing country reporting for senior stakeholders

What you’ll Need to Succeed:

· Bachelor’s degree

· Minimum 3 – 5 years of experience in business development and/or account management

· Strong interpersonal skills & ability to influence both external / internal stakeholders

· Experience in internet/e-commerce preferred

· Strong analytical and problem-solving skills

· Team player with a professional “get it done” attitude and work ethic

· Proven success in acquiring, building & maintaining long term customer relationships

· Adapts well to change and able to work in a fast-paced environment.

· Ability to create new, innovative ideas

· Strong Proficiency in English

It’s Great if you have:

· MBA or Master’s degree

· Experience in Travel industry

Job Description & Requirements

We are seeking dynamic and results-driven Sales / Account Executives / Managers to join our team. In this pivotal role, you will build and maintain strong, long-lasting client relationships, understand client needs and objectives, and drive sales growth by opening new accounts and expanding our footprint within existing accounts in professional service and staff augmentation business. This role is ideal for individuals who excel at creating and nurturing professional relationships, are skilled at identifying and seizing opportunities, and thrive in a collaborative team environment.

Key Responsibilities:

Sales and Business Development: Proactively prospect for new clients, make sales calls, and negotiate contracts. Open new accounts by delivering a tangible value proposition to clients, understanding their needs, opportunities, and challenges.

Client Relationship Management: Build and maintain strong, enduring client relationships. Serve as the main point of contact for client inquiries, concerns, and escalations.

Strategic Account Planning: Develop a comprehensive understanding of our services and how they align with client needs. Identify opportunities for upselling or cross-selling to enhance client success and revenue growth.

Geographic Account Mapping: Skilfully map accounts geographically to optimize market penetration and uncover growth opportunities. Use geographic insights for strategic planning and tailored client solutions.

Collaboration with Internal Teams: Work closely with colleagues, HR and Finance teams to ensure a coordinated approach to account management.

Sales Administration: Handle administrative tasks associated with the role, including preparing sales reports, managing customer databases, and tracking sales activity.

Requirements:

• Proven sales and recruitment experience, with a strong track record in client management, account management and 360 recruitment.
• Deep understanding of sales techniques, strategies, and processes, with the ability to develop and execute effective sales strategies.
• Curiosity, accountability, and understanding of the fast-changing technology landscape are the key
• Excellent communication and interpersonal skills, with the ability to engage and build rapport with clients and team members.
• Strong analytical skills, with the ability to map accounts geographically and identify strategic opportunities.
• Ability to work effectively in a fast-paced environment, manage multiple priorities, and adapt to changing market conditions and client needs.
• A customer-focused mindset, with strong problem-solving abilities and a commitment to excellence.
• Proven sales experience and expertise in IT Industry

We Offer:

• Competitive salary and performance bonuses.
• Comprehensive benefits package.
• Opportunities for professional growth and development within a supportive and collaborative environment.
• A dynamic workplace culture that values innovation, teamwork, and customer satisfaction

Please refer to U3’s Privacy Notice for Job Applicants/Seekers at https://u3infotech.com/privacy-notice-job-applicants/. When you apply, you voluntarily consent to the collection, use and disclosure of your personal data for recruitment/employment and related purposes.

Job Description & Requirements

We are seeking dynamic and results-driven Sales / Account Executives / Managers to join our team. In this pivotal role, you will build and maintain strong, long-lasting client relationships, understand client needs and objectives, and drive sales growth by opening new accounts and expanding our footprint within existing accounts in professional service and staff augmentation business. This role is ideal for individuals who excel at creating and nurturing professional relationships, are skilled at identifying and seizing opportunities, and thrive in a collaborative team environment.

Key Responsibilities:

Sales and Business Development: Proactively prospect for new clients, make sales calls, and negotiate contracts. Open new accounts by delivering a tangible value proposition to clients, understanding their needs, opportunities, and challenges.

Client Relationship Management: Build and maintain strong, enduring client relationships. Serve as the main point of contact for client inquiries, concerns, and escalations.

Strategic Account Planning: Develop a comprehensive understanding of our services and how they align with client needs. Identify opportunities for upselling or cross-selling to enhance client success and revenue growth.

Geographic Account Mapping: Skilfully map accounts geographically to optimize market penetration and uncover growth opportunities. Use geographic insights for strategic planning and tailored client solutions.

Collaboration with Internal Teams: Work closely with colleagues, HR and Finance teams to ensure a coordinated approach to account management.

Sales Administration: Handle administrative tasks associated with the role, including preparing sales reports, managing customer databases, and tracking sales activity.

Requirements:

• Proven sales and recruitment experience, with a strong track record in client management, account management and 360 recruitment.
• Deep understanding of sales techniques, strategies, and processes, with the ability to develop and execute effective sales strategies.
• Curiosity, accountability, and understanding of the fast-changing technology landscape are the key
• Excellent communication and interpersonal skills, with the ability to engage and build rapport with clients and team members.
• Strong analytical skills, with the ability to map accounts geographically and identify strategic opportunities.
• Ability to work effectively in a fast-paced environment, manage multiple priorities, and adapt to changing market conditions and client needs.
• A customer-focused mindset, with strong problem-solving abilities and a commitment to excellence.
• Proven sales experience and expertise in IT Industry

We Offer:

• Competitive salary and performance bonuses.
• Comprehensive benefits package.
• Opportunities for professional growth and development within a supportive and collaborative environment.
• A dynamic workplace culture that values innovation, teamwork, and customer satisfaction

Please refer to U3’s Privacy Notice for Job Applicants/Seekers at https://u3infotech.com/privacy-notice-job-applicants/. When you apply, you voluntarily consent to the collection, use and disclosure of your personal data for recruitment/employment and related purposes.

Company’s profile
Julian Grey's client specialises in electrical engineering services, offering high-quality installation, design, and supply solutions.

Responsibilities:

• Manage the BIM process, implement and maintain BIM standards and workflows, ensuring adherence to project requirements, standards, and regulations.
• Coordinate with architects, engineers, and contractors to ensure accurate and timely BIM data delivery.
• Train team members on BIM technology and processes.
• Resolve BIM-related issues and conflicts.
• Develop and maintain BIM documentation and reports.
• Oversee the creation and maintenance of BIM execution plans for each project.

Requirements:

• Specialist Diploma in Building Information Modelling (SDBIM)
• Experience with LTA/MRT projects is a plus

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Please WA Jian Wei @ 87389860
Shortlisted candidates will be notified

Quek Jian Wei
Reg No. R22110928
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

We are seeking a Relationship Manager to manage our corporate customer portfolio, predominantly Indonesia based.

Key Responsibilities:

• Identify business opportunities, maintain and develop relationship with prospective and existing customers
• Evaluate credit and formulate structure of facility
• Prepare credit proposals and credit reviews
• Inspect and evaluate credit documentation to ensure facilities comply with agreed terms
• Ensure compliance with internal and regulatory guidelines
• Maintain and update credit files and documentation

Requirements

• University degree with at least 6 years of relevant working experience preferably in the banking industry in Indonesia or Singapore
• Familiar with the business cultures of Indonesian organizations and the ability to converse and formulate reports in Bahasa to Head Office
• Able to multitask, work under pressure and meet deadline
• Strong analytical, written and interpersonal skill

Your new company

This is an education firm with a strong presence and branding.

Your new role

HR Partnership

• Full spectrum of HR functions, including talent acquisition, performance management and development
• Knowledge and advisory of HR policies and procedures, employment legislation, performance management, recruitment and rewards strategies
• Delivery of key HR projects such as performance management and promotional exercises
• Analyzing and identifying issues and providing recommendations on HR solutions.

HR Policies, Processes and Systems

• Initiate improvements to internal HR processes, systems and communications towards enhancing service experience.
• Educate People Managers and employees on policy/system changes and implications, as well as understand and gather their feedback and input.

Operational Excellence and Support on Faculty Affairs

• Engage in manpower planning and projection of faculty and work with Finance Business Partners and HODs on manpower projections, budget and costings.
• Establish clear understanding of the recruitment needs and work closely with the Shared Services team and hiring managers to hire the appropriate talent on a timely basis
• Assist in planning and implementing faculty performance appraisal exercise
• Support in the conceptualization and implementation of faculty development initiatives
• Manage onboarding and off-boarding matters
• Provide support on disciplinary or grievances matters
• Drive key employee initiatives such as awards and welfare matters
• Any other duties as assigned

What you'll need to succeed

• Degree with minimum 3 years of relevant HR working experience
• Good knowledge of Employment Act and Work Pass regulations

What you'll get in return

This is an excellent opportunity to be part of an education organisation. You will be part of a collaborative working environment and you will gain exposure to the environment.

What you need to do now

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call Francesca at Hays on +65 6027 2257 or email [email protected] for a confidential discussion. Referrals are welcome.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

EA Reg Number: R1660446

EA License Number: 07C3924

Company Registration No: 200609504D

About EY

As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. So that whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

Our Strategy and Transactions (SaT) team works with clients to manage their capital agenda to drive competitive advantage and increased returns. As part of a global team of 10,000 professionals in 100 countries you will advise clients on preserving, optimising, raising or investing capital.

With so many offerings, you have the opportunity to develop your career through a broad scope of engagements, mentoring and formal learning. That’s how we develop outstanding leaders who team to deliver on our promises to all of our stakeholders, and in so doing, play a critical role in building a better working world for our people, for our clients and for our communities.

Sound interesting? Well this is just the beginning. Because whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

The opportunity

You will be working in teams with experienced due diligence professionals, where you will learn and develop the skills you need to perform due diligence in a range of situations and sectors. When working on projects you will almost always be working as part of a wider cross service line team.

As you progress your career with EY, you will have the opportunity to work on more complex transactions, increasingly lead teams, begin to build relationships with our clients and other members of the corporate finance community and take on broader roles within our business.

Your key responsibilities:

• Help clients achieve their strategic goals, whether they are acquiring or divesting assets.
• Advise clients during the due diligence process to identify key value drivers and challenge assumptions about future performance
• Work with other EY service teams to deliver an integrated service to our clients.
• Likely to also work on a number of cross border assignments working with other EY offices around the world

Skills and attributes for success

• Prepare analyses of historical and pro forma financial information to assess trends and fluctuations that may impact cash flow requirements and deal valuation
• Perform industry and company research utilizing online tools and publicly available information
• Assist in researching technical accounting issues to evaluate implications on transaction valuation and structuring
• Assist in preparing reports and schedules that will be delivered to clients and other parties
• Develop and maintain productive working relationships with client personnel

To qualify for the role you must have

• Bachelor's degree with minimum 5 years of relevant work experience
• Entrepreneurial mind set and business acumen
• Passion for helping clients achieve their potential
• Able to analyse financial and non-financial information to formulate views and conclusions.
• Familiar with fundamental concepts of accounting including IFRS
• Good presentation skills and prior audit experience would be advantageous
• Possess data analysis & critical thinking skills with a flair in MS Excel applications

Ideally, you’ll also have

• Transactions/auditing experience
• Client facing experience from a professional services background

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Apply today.

KPMG’s Global Health Care and Life Sciences (HCLS) team brings a breadth of experience working with and within the industry and leverages real-world experience to support clients to define, translate and execute on their strategic ambitions. We leverage this global strength, localised to Asia Pacific, to work in partnership with our clients and the healthcare ecosystem to address a range of strategic imperatives; such as digital, data and AI innovation, commercial excellence and go to market, new business and care models, operational excellence, policy shaping and public affairs.

With Healthcare and Life Sciences a strategic priority sector in Asia Pacific, KPMG is looking for a Manager within the Life Sciences sector to help us drive impact in market and to our clients by supporting with project delivery, business development and market engagement.

The role primarily involves the following:

• Leading and supporting the delivery of market access projects in Indonesia and/or SEA. This will include planning the delivery work, management of the broader delivery team as well as identifying the analysis needed to be done. The Manager is expected to bring sector and market expertise and experience to guide the team in their work and work closely with senior personnel in the team to ensure high quality project delivery
• Contributing to the growth and development of the KPMG Asia Pacific Life Sciences practice by actively participating in business development activities like managing bid responses and client engagements
• Contribute to the development of the HCLS team via active participation in activities that improve the ongoing operations and team engagement
• Support broader practice development activities including the following:
  - Supporting growth and development of the HCLS Commercial Excellence practice in Asia Pacific
  - Considering innovative client contracting models such as managed services, risk-reward, and asset-based engagements
  - Understanding how to take the solution ideas to clients in SEA, to drive business development, manage accounts, and ultimately deliver project engagements
  - Supporting identify and develop market and client opportunities to bring innovative solutions to clients and shape market impact
  - Support market and client business development to shape ecosystem impact and drive client outcomes

The ideal candidate should have:

• At least 7 - 10 years’ experience in Life Sciences market access and commercial excellence in SEA, with demonstrable credentials in one or more of the following areas:
  - Consulting experience, with delivery of medium / large size consulting projects
  - Industry experience in area of expertise
• Relevant Healthcare and Life Sciences professional qualifications
• Experience leading and managing teams
• Strong oral and written communication and presentation skills
• Experience and interest in interfacing with senior industry executives
• Flexible, creative and innovative approaches to problem solving with a learning mindset
• Comfort operating in a regional environment across Asia Pacific

Only shortlisted candidates will be contacted by KPMG Talent Acquisition team, personal data collected will be used for recruitment purposes only.

At KPMG in Singapore we are committed to creating a diverse and inclusive workplace. We believe that diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. As an equal opportunity employer, all qualified applicants will receive consideration for employment regardless of age, race, gender identity or expression, colour, marital status, religion, sexual orientation, disability, or other non-merit factors. We celebrate the different talents that our people bring and support every staff member in their journey to achieve personal and professional growth. One of the ways we do this is through Take Charge: Flexi-work, our flexible working framework which enables agile and innovative teams to help deliver our business goals.

• Handle the design team to achieve targets for the Civil engineering, Geotechnical engineering, Infrastructural design works.
• Lead consultant and review their design to ensure to meet the relevant requirements and the project’s preference.
• Discuss the design results to the client and other stakeholders and obtain their agreement.
• Enhance the design to reduce cost and construction schedule effectively.
• Finish all design works including necessary approvals without adversary affecting the tender/construction schedule.

Requirements:

• Degree in Civil Engineering recognized by the PE Board
• At least 7 years of marine civil design experience in a large-scale project.
• Good knowledge in international and domestic standards for design work.
• Experience in marine structure D&B plant project and overseas ODA project is an added advantage.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R1326740

Our client is a publicly listed financial services group in Southeast Asia.

• Create and execute channel distribution strategies to increase market share and reach new customer segments.
• Identify, negotiate, and cultivate relationships with key partners, distributors, and resellers to enhance product distribution and sales.
• Analyse market trends and competitive landscape to identify new partnership opportunities and inform strategy.
• Track the performance of distribution channels and partnerships, offering insights and recommendations for continuous improvement.

Requirements:

• Degree in Business/Marketing or equivalent.
• At least 3 years of Channel Management/Business Development/Partnerships experience.
• Proficient in CRM tools (e.g., Salesforce) and project management software.
• Proven ability to enhance and manage distribution channel performance.
• Strong negotiation and relationship-building skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Herbert Smith Freehills is a world leading international law firm, known for our insight and diverse perspectives. We believe that today, there’s a real opportunity to do things differently, to do things better and raise our ambition: for our clients and for you. By aligning your growth and ambition with ours. We make your personal and professional growth our business. And as part of the team, our ambition is yours too. Wherever you are in your career: grow and help the firm grow with you.

This is an exciting opportunity to join our global Reward and Benefits team as Senior Reward & Benefits Manager, Asia, this role could be based in any of our Hong Kong or Singapore offices. You will be leading our reward and benefits strategy for our Asia offices. This role will have 2.5 direct reports to support the implementation and operations of our reward, benefits and wellbeing initiatives and process across the region.

Reporting into the Head of Reward & Benefits, the Senior Reward & Benefits Manager, Asia will be responsible for developing, managing, and delivering key reward and benefits strategies, projects and processes across the Asia region: namely in; Bangkok, Beijing, Jakarta, Hong Kong, Shanghai, Singapore and Tokyo. They will be working with the regional HR leads, develop a total reward proposition that brings together salary, bonus, benefits, and recognition and support the implementation of relevant initiatives. Key to success in this role will be the ability to build strong relationships with colleagues across the Asia region to understand where reward and benefits interventions can have the most impact.

To be successful in this role you will have:

• We would expect the successful candidate to have approximately 3+ years' experience in a similar leadership role, but will consider those with less or more experience providing they meet the required competencies and can demonstrate success in a relevant role.
• Technical knowledge of compensation and benefits structures in Asia highly desirable and previous experience of managing compensation and benefits schemes required.
• Experience of legal sector fee earner reward strategies desirable but not essential
• Strong understanding of compensation principles
• Good understanding of market norms and best practice across different geographical territories
• Practical knowledge of market data and survey provision including Towers Watson
• Strong data manipulation skills, comfortable creating spread sheets from scratch where needed
• Able to provide mentoring and insight to those less experienced
• Advanced Microsoft Excel essential, plus working knowledge of Access and PowerPoint desirable
• Analytical approach to problem solving, numerate
• Client-focused, with strong interpersonal skills

We are hiring for an established fintech platform that provides P2P financing to SMEs in non-bank financing options, including direct lending to borrowers & private credit for investors. Licensed by the country they operate in, our clients fintech platform provides secure, transparent lending solutions, empowering businesses and investors to achieve their financial goals.

These alternative sources of financing offer SMEs greater flexibility, faster decision-making processes, and tailored financing solutions that align with their unique business needs, while at the same time providing a differentiated asset class for investors.

The ideal candidate will have a strong entrepreneurial mindset, robust knowledge of SME lending, and a well-established business network within the financial services sector. This role requires strategic leadership, a deep understanding of alternative lending, and proven experience in engaging professional and high-net-worth investors.

Responsibilities:

Strategic Execution:

· Drive and execute the company's strategic growth plans, aligning with regional goals.

Operational Oversight:

· Coordinate with the Malaysia team to ensure operational excellence and seamless support for the Singapore office.

Business Development Leadership:

· Build and lead a high-performing business development team to achieve growth targets.

Cross-Functional Collaboration:

· Partner with product, technology, and process improvement teams to enhance platform efficiency and user experience.

Stakeholder Management:

· Establish and nurture relationships with investors, regulatory authorities, and strategic partners to foster a strong ecosystem.

Market Analysis:

· Track industry trends, competitors, and regulatory shifts to proactively identify opportunities and manage risks.

What it takes to be succesful:

Leadership Experience:

Proven track record in managerial roles, demonstrating strategic planning and execution skills to drive business growth.

Lending & Risk Knowledge: Strong understanding of lending principles, risk management, compliance, and regulatory frameworks.

Industry Network: Established connections within financial services or the alternative lending space (preferred).

Tech-Savvy Approach: Ability to understand IT systems and leverage technology to optimize operational efficiency and differentiation.

Entrepreneurial Mindset: Hands-on approach with the flexibility to manage all aspects of the business when needed.

Analytical & Problem-Solving Skills: Strategic thinker with an innovative approach to overcoming challenges.

Communication & Interpersonal Skills: Effective communicator with excellent negotiation skills to engage stakeholders at all levels, including regulators.

Educational Background: Bachelor’s degree in business administration or related field, or relevant experience in financial services (preferred).

This role offers a unique opportunity to shape the growth of a pioneering fintech platform in SME finance.

License No.22S1076 | EA Reg.: R23112037

Position: Manager, Payment Services Providers (PSP) Team , Alternative Dispute Resolution

About FIDReC: FIDReC is an independent and impartial Alternative Dispute Resolution institution, specializing in resolving financial disputes between consumers and financial institutions. As the premier institution in this field, we are expanding and invite suitable candidates to apply for our Case manager position in the PSP team.

Job Responsibilities:
Handle and mediate financial disputes primarily related to payment services, working directly with consumers and payment service providers through telephone, email, face-to-face interviews, and mediation conferences.
Mediate solutions acceptable to both parties, utilizing extensive knowledge of e-payment services and associated processes. Cases that are not settled may be referred to FIDReC’s Adjudicators.
Job Requirements:
Relevant experience in the Banking industry or Fintech industry (especially in e-payment services) with a comprehensive understanding of product and process knowledge or complaints handling experience will be an advantage.
Relevant working experience in general mediation and/or mediation specializing in financial disputes, with a focus on payment services, will be an advantage.
Possess a good degree from a recognized tertiary institution, and demonstrate the maturity, aptitude, skills, and experience for mediation and dealing with disputants.
Suitable candidates who demonstrate the required competence and commitment may be promoted to supervisory positions.
Preferred Qualifications:
Experience in handling disputes within the Payment Services/ Banking sector in Singapore.
Strong communication and interpersonal skills to effectively manage disputes and mediate resolutions.

The Human Resource team sits in the People & Culture department of FKT and we strive to build a culture that is of openness and growth as we oversee the life cycle of our employees. Reporting to the Head of People & Culture, you will be part of the team that strategizes, administers and facilitates HR policies and initiatives to attract, develop and retain employees.

What the new job entails:

• Process full cycle payroll, claims, insurance and benefits administration independently.
• Take charge of the HRIS system to maintain employee records, report generation for monthly reporting/ submissions and handle troubleshooting/ administration matters pertaining to the system.
• Execute and provide support for appraisal exercise, performance moderation exercise, compensation projects and participate in initiatives such as salary reviews and bonus calculations.
• Review and update policies and workflows to ensure effectiveness, alignment and compliance.
• Drive and develop scholarship and overseas attachment programmes.
• Build and maintain strong relationships with Institutes of Higher Learning (IHLs) and participate in career fairs and internship programmes.
• Handle employee relations, resolving conflicts and mediating grievances.
• Administer off-boarding procedures seamlessly, including exit interviews and clearances.
• Primary liaison with the relevant government agencies (eg: MOM, ICA, IRAS) on staff matters, pass applications, surveys and annual government-related submissions (eg: CPF, IR8A. IR21 and government claims etc.)
• Active participation in the planning and execution of any ad-hoc activities or programme organised by the P&C Team (eg: CSR, Lunch & Learn initiatives etc.).

Why you’ll love working with us

People are our most valuable asset, therefore we aspire to ensure employees are well-looked after at FKT. We provide an inclusive and welcoming environment to all employees, new and old. As a family, we trust and support each other and persevere even when times are tough. We strive to delight not only our customers, but our employees too because we know that when you are happy, we can achieve more together!

The ideal candidate should possess

• Diploma in any discipline with 4 to 5 years of relevant experience in the above-mentioned HR functions.
• Strong intellectual curiosity and desire to understand and provide solutions to our business units.
• Good oral and written communication skills; able to formulate, write and present.
• Customer-oriented personality and a good team player, strong work ethics, results-oriented, persuasive and diplomatic during negotiations.
• Efficient, consistently meets goals and deadlines, able to perform under pressure.
• Strong attention to details, high accuracy and able to maintain high level of confidentiality.
• Social media-savviness and proficient in Microsoft Office (in particular, Excel and PowerPoint)

If you believe you’re a great fit for this position, we encourage you to apply!