Tanglin Gin Jungle

A bar & restaurant owned and run by the same passionate people of Tanglin Gin - Singapore’s first Gin Distillery. Tanglin Gin - Singapore’s first distillery has relocated to a central area with a F&B front, showcasing our products through hospitality, masterclasses and distillery tours with the aim to grow our brand organically. We produce an assortment of spirits (focused on but not limited to gin) and are looking for a motivated and responsible individual that will help us grow our F&B arm of the business.

Job Summary

We are seeking a highly motivated and experienced Operations Manager – Bar & Restaurant, to lead our restaurant team and ensure the smooth operation of our establishment. The ideal candidate will have a passion for the hospitality industry, exceptional leadership skills, and a proven track record in managing restaurant operations. As the Operations Manager – Bar & Restaurant, you will be responsible for achieving financial goals, enhancing customer satisfaction, and fostering a positive work environment for staff.

Key Responsibilities

Leadership & Management

• Oversee daily restaurant operations and ensure high standards of service and product quality.
• Be present active on the floor, leading by example.
• Recruit, train, and mentor staff, creating a strong team culture and promoting professional development.
• Develop and implement effective strategies to improve employee retention and morale.
• Consistently review SOPs of setting up, closing the bar and restaurant as well as service sequence.
• Work closely with kitchen partners, providing feedback where necessary, and participating in weekly meetings to share feedback and bridge relationships with the brand and the leasee/partner
• Conduct monthly 1-1’s with all members of the front of house team, gathering operational feedback and providing feedback for personal development of individuals.
• Facilitate weekly 1-1 with General Manager, providing relevant reports and insight

Financial Management

• Manage the restaurant’s budget, including payroll, purchasing, and inventory control, setting up systems to analyse variances to achieve revenue goals.
• Monitor financial performance and prepare financial reports, analyzing trends to optimize profitability.
• Develop sales forecasts and set targets to achieve revenue goals.

Operations Management

• Oversee daily operations, ensuring that service standards, health and safety regulations, and industry best practices are consistently met.
• Manage all aspects of bar and restaurant operations, including inventory management, ordering supplies, and cost control.
• Develop and implement effective operational procedures to optimize efficiency and improve guest satisfaction.
• Conduct Distillery Tours and Cocktail Masterclasses as and when required in the bar team’s absence.
• Fine tune the experiences and offerings of the venue and brand to enhance positive guest experiences.

Customer Experience

• Monitor guest satisfaction and resolve any issues or complaints promptly, including raising the bar for review platforms such as Google Reviews and TripAdvisor.
• Implement programs to enhance the overall dining experience and encourage repeat business.
• Ensure that all health and safety regulations are adhered to for the comfort of guests and employees.
• Work with marketing and reservation platforms to ensure a seamless booking experience, thereafter setting a customised email to thank guests for visiting as well as collect feedback.

Marketing & Community Engagement

• Collaborate with the marketing team to promote the restaurant through various channels such as Klook, Pelago, Seek Sophie and Venuerific, including social media and local events.
• Collaborate with marketing team and bar operators to develop promotional materials and campaigns for special events and season offerings.
• Establish and maintain positive relationships with suppliers and the local community.
• Stay updated on industry trends and competitor activities to inform strategic decisions.

Menu Development

• Work closely with the bar team and HQ to create and update the menu as needed.
• Develop and oversee the bar’s beverage programme, including cocktail and drink specials, ensuring quality, innovation and brand alignment by launching limited time cocktails with festivities or beverage related events such as “Negroni Week”, “World Gin Day” etc.
• Train staff on beverage knowledge, including wines, spirits and cocktails to enhance guest recommendations and staff confidence.
• Monitor product mix and log in data for analysis, to better understand development of the next menu as well as to create par levels to optimise holding cost.
• Monitor food quality and presentation, ensuring a consistent eating experience.

Qualifications

• Bachelor's degree or Diploma in Hospitality Management, Business Administration, or a related field preferred.
• Proven experience as a Operations Manager or in a similar role within the bar and restaurant industry
• Strong leadership abilities and excellent interpersonal skills.
• In-depth knowledge of restaurant management software and financial, payroll, and HR systems.
• Ability to analyze company performance and develop strategies for growth.
• Exceptional communication, organizational, and problem-solving skills.
• Flexibility to work evenings, weekends, and holidays as needed.

Benefits

• Competitive salary and performance-based incentives.
• Health insurance.
• 15 Days annual leave
• Monthly bottle of Gin/Liqueur of choice from the distillery
• Opportunities for career advancement within a growing company.

We are seeking talented and enthusiastic sales professionals who are up for challenge and take exceptional performance to heart to drive and contribute to revenue growth for our business.

In this position, your responsibilities shall include:

New Business & Retention

• Develops and acquires new business revenue from new and existing clients, assigned prospects in identified sectors or market areas.
• Identifies growth potential in new sectors, formulate sales and marketing plans which support profitable new business and retention objectives.
• Achieves individual and department sales goals to ensure company’s business goals including new revenue, profitability, retention objectives are met.
• Manage and execute the sales process from successful prospecting through point of sale and positioning the company’s service offerings to customers as solutions to meet customer’s requirements.
• Work closely with internal teams to prepare proposals, RFQs and tender documents to ensure that service offerings and SLAs meets customer’s requirements.
• Through visibility and active engagement, build positive relationships with prospective customers, appointed brokers, agencies, agents and business organizations.
• Generate consistent and continual stream of sales pipelines through visitations, direct solicitations, participation and networking at industry events.
• Submit consistent flow of qualified new business opportunities and achieve the required new business closing ratio targets.

Account Management

• Work closely with cross functional teams to execute account management action plans.
• Manage and promptly resolve customers’ queries, feedback and issues.

Other Related Activities

• Track and conduct monthly reviews of sales targets and take necessary action to close gaps to ensure objectives are achieved.
• Gather information, conduct market and competitor analysis.
• Participates in overall brand management, marketing communications, creatives and through the line activities.

Requirements

• Good sales track records with Third Party Administrator/Insurance Brokers/Agencies.
• Prior sales and accounts management experience in managed healthcare services will be an added advantage.
• Ability to work independently, interact well and reach out to at all levels within the organization while promoting a team environment,
• Highly developed interpersonal, communication and stakeholder management skills.
• Degree qualified will be highly regarded, however, not essential.

Interested applicant please click apply, or send in your resume to us.

To know more about our organisation, please visit https://www.alliancehealthcare.com.sg

Job Highlights

• Good Career Growth
• Dynamic Working Environment

Responsibilities:

· Plan, execute marketing strategies and activities to achieve the company’s objectives

· Enhance branding position

· Grow members and fan base by building brand awareness

· Check, edit and/or write copy for social media, marketing collaterals, press releases, etc

· Monitor market trends, identify opportunities, evaluate brand performance and competitor analysis

· Track, collect and analyse all available marketing data for reporting and strategy planning

· Build sales team with marketing activities

· Prepare annual budget and forecast, including management report

· Support in any ad-hoc marketing activities as assigned by Marketing Manager

Requirements:

· Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Business Studies/Marketing or equivalent

· Minimum 3 year’s retail operations experience

· Strong interpersonal and communication skills, independent and ability to multi-task

· Bilingual in English and Mandarin to liaise with Mandarin speaking clients/ associates

· Positive working attitude is required

· Experience in Retail/Fashion Industry will be prioritized

· Able to start work immediately

Job Title: Assistant Sales Manager (Catering) (ID7058)
Location: Clementi
Working Hour: Mon to Fri, 9am-6.30pm
Basic Salary: $3500-$4500
*Benefits: AL 12days, Performance Bonus (Jan and July)


Job Description
• Respond to telephone/online catering sales enquiries.
• Build and maintain good client relationship and rapport.
• Solicit new corporate clients through cold calling and sales visit.
• Assist clients in professional event planning, packaging, and menu selection.
• Keep abreast of trends and developments in catering industry.
• Actively brainstorming of creative ideas in improving catering services to clients
• Account for sales and profitability of event orders and ensure smooth operations of catering functions.

Requirement:
• Possess O Level / Diploma / Degree in Business, Marketing
• Min 5 years of relevant experience in Hotel or Catering industry.
• Able to converse effectively in English and Mandarin to manage Mandarin speaking clients.
• Self-discipline, proactive and have strong sense of urgency.
• Must be self-driven, dynamic, meticulous, creative and sales oriented.
• Outgoing personality, highly motivated, independent individual and yet an inclusive team player

Job Title: Catering Sales Manager (ID7059)
Location: Clementi
Working Hour: Mon to Fri, 9am-6.30pm
Basic Salary: $4000-$5000
*Benefits: AL 12days, Performance Bonus (Jan and July)

Job Description
• Respond to telephone/online catering sales enquiries.
• Build and maintain good client relationship and rapport.
• Solicit new corporate clients through cold calling and sales visit.
• Assist clients in professional event planning, packaging, and menu selection.
• Keep abreast of trends and developments in catering industry.
• Actively brainstorming of creative ideas in improving catering services to clients
• Account for sales and profitability of event orders and ensure smooth operations of catering functions.

Requirement:
• Possess O Level / Diploma / Degree in Business, Marketing
• Min 5 years of relevant experience in F & B industry.
• Able to converse effectively in English and Mandarin to manage Mandarin speaking clients.
• Self-discipline, proactive and have strong sense of urgency.
• Must be self-driven, dynamic, meticulous, creative and sales oriented.
• Outgoing personality, highly motivated, independent individual and yet an inclusive team player

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi (Body)

Citibank serves as a trusted advisor to our retail, mortgage, small business and wealth management clients at every stage of their financial journey. Through Citi's Access Account, Basic Banking, Citi Priority, Citigold and Citigold Private Client, we offer an array of products, services and digital capabilities to clients across the full spectrum of consumer banking needs worldwide.

We’re currently looking for a high caliber professional to join our team as AVP, Custody Implementations & Change Manager (Securities Services)- Hybrid (Internal Job Title: Client Onboarding Senior Analyst - C12) based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.

Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

We have a variety of programs that help employees balance their work and life.

In this role, you’re expected to:

The Custody Implementations & Change Manager provides responsibility and oversight to onboard new custody clients while also supporting existing clients with incremental growth asks. May contribute to the development of new techniques, models and plans within area of expertise. Strong communication and diplomacy skills are required. Has responsibility for volume, quality, timeliness of end results. Work affects an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. Full responsibility, of his or her daily tasks and responsibilities.

Responsibilities:

• Focuses on timely and accurate delivery of all custody related activities and products being implemented for clients, as well as delivering superior customer service and resolution of customer concerns related to the onboarding process.
• Responsible for project management in the custody space, while managing cross-functional relationships with all teams when applicable. Working closely with Implementation managers when multi-product deals are being executed.
• Collaborates with team on new work procedures.
• Responsible for customer interaction, documentation issuance, review and support in conjunction with partnering teams.
• Demonstrates high level of diligence, motivation and organizational skills.
• Contributes to the motivation of staff and peers through constant and open interaction with the team members. Supports cross functional training to enrich their skill base.
• Optimizes own capacity to achieve higher productivity levels and output.
• Understands client requirements and implements them correctly. Understands new customer requirements and ensures adequate support to new customer requirements and initiatives.
• Ensures a strong and robust risk environment with effective controls. Establishes risk management practice. Maintains a strong culture of risk and controls in the team through various processes and check points.
• Deals with variable (occasionally complex) issues with substantial potential impact.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citi, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

As a successful candidate, you’d ideally have the following skills and exposure:

• 5-8 years of experience in Custody world and sub-related products.
• Team player working closely with partners across countries / regions.
• Good interpersonal communication skills. Able to communicate with internal and external business partners.
• Consistently demonstrates clear and concise written and verbal communication skills.
• Demonstrated and proven Project management skills including strong management and oversight of project activities such as but not limited to, Project plan writing, tracking project activities & milestones, forecasting and managing Risk and Issue Logs well to mitigate project delays.
• Advanced execution skills in a multi-tasking mode. Extremely well organized with own time and able to prioritize effectively to manage multiple deals at the same time. Ability to achieve business objectives without compromising on controls and risk parameters established. Ability to interact confidently with senior management, internal teams and external clients / parties as required
• Able to partner with businesses and other support functions at any level to execute role effectively. Able to strive under pressure and covert opportunity from risk. Should be open to working staggered hour /shift / over weekend and on public holidays (if required). To ensure excellent rapport with internal stakeholders including peers and seniors and duly provide inputs to the team and ensure timely resolution of all issues, wherever there are business risks and the issues need to get addressed such cases should be raised to the senior’s forum for appropriate action and advice.
• Proficient knowledge of English (written and spoken).

Education:

• Bachelor’s/University degree or equivalent experience

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

About the company:

Huawei is a leading global provider of information and communications technology (ICT) infrastructure and smart devices. With integrated solutions across four key domains – telecom networks, IT, smart devices, and cloud services – we are committed to bringing digital to every person, home and organization for a fully connected, intelligent world.

Responsibilities:

· Identify and pursue new business opportunities within the EV charging sector.

· Conduct engaging sales presentations to introduce and update customers on EV charging solutions.

· Build and maintain strong relationships with potential clients, fostering close partnerships.

· Track and analyze project pipelines to support strategic business planning.

· Develop and execute effective sales strategies to drive business growth.

· Assess customer needs and define product requirements through market research and analysis.

· Collaborate with marketing teams and serve as an ambassador for the EV charging team.

Requirements:

· Bachelor’s degree in engineering is preferred, ideally with a focus on electrical engineering.

· At least 1 year of experience in the EV charging industry is preferred.

· Proven skills in business development, sales, and client relationship management.

· Knowledgeable about EV charging industry trends and market dynamics.

· Strong negotiation and communication abilities.

· Able to work independently as well as in collaborative team environments.

· Results-oriented with a commitment to delivering high-quality outcomes.

Why join us?

At Huawei, we are committed to fostering a vibrant, inclusive, and innovative environment where our employees can thrive. We believe that our employees are our greatest asset, here’s what you can expect when you join our team:

· Competitive compensation package

· Comprehensive medical and dental coverage

· Transportation reimbursement and mobile allowance

· Fun employee engagement and team-building activities

Are you ready to ignite your career and be part of something truly extraordinary? At ASUS, we’re In Search of Incredible—and we want you on our team! We’re looking for dynamic, passionate individuals who are eager to innovate, create, and make waves in the tech world. If you’re fueled by ambition and thrive in a fast-paced environment where your ideas can shape the future, this is your opportunity to shine.

Join us, and let’s chase the incredible together!

The Responsibilities –

• Increasing the market share within nominated resellers and be able to generate the demand & profit to meet measurable targets.
• Accountability for pipeline accuracy and weekly opportunity forecasting.
• Providing key support for the development of strategies and all forms of marketing activities carried out by the team.
• Developing and maintaining accurate account information & good relationships with distributors, solution integrators and solution providers
• Working closely with the Manager to explore new business opportunities.
• Liaising with internal product & account management personnel.

The Requirement –

• Excellent understanding of IT hardware and being passionate about PC products.
• Minimum Diploma holder
• Minimum 1 to 3 years of relevant account management experience in IT industry handling retail businesses accounts
• Exceptional client service skills and well-developed negotiation & persuasion skills.
• Strong analytical skills and strategic profit capability are a must as is the ability to multi-task.
• Good time management and able to adapt in a fast-paced and dynamic environment.
• Self-starter & able to work independently.
• Strong customer service ethic, positive attitude and a desire to succeed.

As the Senior Manager/Assistant Director, Integrated Office, you will lead the planning, implementation and continuous improvement of the Integrated Operations Centre (IOC) for Health and Social Care Division and scale up the various functions for the entire organisation in SLEC.

Responsibilities:

1. Support the Mission and Vision of SLEC

a. Be committed to SLEC’s mission and vision and support SLEC’s growth goals and strives to fulfil our strategic mandate.

2. Superior Situation Awareness and Resource Management

a. Enable the IOC to possess superior situational awareness of all capacities and utilization/efficiency rates of all facility and manpower resources across all service lines and services for SLEC on a daily basis.

b. Create business intelligence/analytics with the preparation of Dashboards and Key Performance Indicators (KPIs), which includes Wait Times for Admission, utilisation rates of facilities, efficiencies of staff and etc.

c. Drive performance management with the measurement of performance gaps and recommend improvement opportunities.

d. Collaborate with various HODs of Services/Divisions to improve efficiencies and utilisation rates of all manpower resources and facilities.

e. Liaise with HODs of Services and Centres in possible cross-deployment of manpower resources when minimum headcount/manning situations are breached.

3. Contact Centre Operations

a. Coach and manage Contact Centre Agents to ensure they deliver class-leading service quality which results in high client satisfaction scores and Net Promoter Scores (NPS).

4. Incident Reporting and Management

a. Classify, report and manage incidents using Incident Reporting matrix and protocols.

b. Alert all relevant stakeholders and senior management promptly on major incidents.

c. Facilitate After Action Reviews (AARs) after each incident with relevant stakeholders and share learnings with senior management and colleagues.

5. Care Integration

a. Harnessing technologies, collaborate with HODs to generate a 360 view of each client.

b. Collaborate with relevant HODs and facilitate the formulation of integrated and standardised care plans across various Services and facilities.

c. Facilitate the planning, development and standardisation of care plans which are outcome and evidenced based.

6. Operations Excellence

a. Assist in the formulation in the Operations Excellence Framework.

b. Map and standardise key processes across Services and facilities (including, Admission, Assessment, Financial Counselling, Care Delivery, Billing, and etc).

c. Identify improvement opportunities and work with HODs and Kaizen/Lean Champions to reduce waste, add value and improve efficiencies.

d. Collaborate with HODs to ensure compliance with Standard Work and embark on PDCA/PDSA cycles as part of the continuous improvement effort.

7. Service Excellence

a. Assist in the formulation of the Service Excellence Framework.

b. Champion the Voice of our Customers (VOC), with a holistic plan to engage, understand and improve the Satisfaction and Net Promoter Scores (NPS) of all Centres and Services.

c. Assist in the implementation of building blocks of the Service Excellence Framework. These include including the following:

i. Service Charter/Vision

ii. Service Transaction Maps (STMs)

iii. Service Measures and Metrics

iv. Service Benchmarking

v. Training and Development

vi. Rewards and Recognition, including Role Modelling

vii. Service Culture

Requirements:

1. Education and Credentials

a. Minimum bachelor’s degree in healthcare administration, business administration or relevant field.

b. Minimum 5 years experience in resource management and supervision in frontline operations.

c. Experience in healthcare/social services sector will be advantageous.

2. Job Requirements

a. Deep knowledge of healthcare service and business models, organization and operations, exposure to community health and innovation.

b. Demonstrates strategic thinking abilities.

c. Excellent problem-solving skills with strong conceptual, highly structured, and analytical capabilities to deal with ambiguities.

d. Committed, self-motivated and action-oriented personality with strong ownership to drive business performance and the success of strategy development and implementation.

e. Ability to work independently across different business units and staff levels.

f. Experience working with internal and external stakeholders.

3. Technical Skills

a. Kaizen/Lean trained with practical experience in mapping and standardizing processes.

b. Prepare Work Instructions/SOPs and Workflows for enterprise-wide implementation.

c. Experienced in managing external clients’ feedback, incident management and generating Dashboards/Reports for Leadership Team’s review.

d. Experienced in the planning and implementation of new systems/technologies enterprise-wide.

e. Strong team player with good collaboration skills with multiple internal and external stakeholders.

f. Self-driven and pro-active with high capacity in managing multiple projects/assignments simultaneously.

Proficient in the use of Microsoft Office applications.

Job Highlights

• Career Development Opportunities
• Duty Meals, Birthday Leave and Flexible benefits
• Complimentary Room Nights
• Discounted Room and Dining Rates

We are looking for a Assistant Housekeeping Manager to join our team

As a Assistant Housekeeping Manager, we rely on you to:

• Assist Executive Housekeeper in directing and maintaining housekeeping department
• Supervise the team in the maintenance of guest rooms and replenish room supplies
• Ensure quality assurance standards are met at all times
• Ensure the quality of service delivered is compliant with hotel guidelines and policies

We are looking for someone who:

• Takes pride in being a hotelier
• Enjoys interacting with people
• Fully understands room operations
• Enjoys problem solving with a can-do attitude
• Is a friendly, helpful and trustworthy leader
• Has strong interpersonal skills
• Must be detail-focused and guest-oriented

If you are the right person, what are you waiting for? Click the APPLY button now!

A Restaurant Assistant Manager oversees daily operations, manages staff, ensures compliance with standards, handles customer issues, and supports marketing activities for a positive dining experience.

Assistant Managers are in charge of the daily business operations. They verify employee schedules and ensure new hires understand their roles and duties. Assistant Managers handle phone calls regarding complaints and questions about orders or further escalations regarding services or products.

Responsibilities and Duties:

• Plan and coordinate the daily operations of the Hospital’s Outpatient Services to ensure efficiency and effective use of resources
• Collaborate with healthcare professionals to optimize workflows, enhance patient care processes and service quality
• Prepare and review policies, procedures and work instructions for clinical processes to facilitate patient safety and quality care
• Utilise IT systems to analyze data, prepare presentation and reports
• Coordinate internal and external stakeholders to implement new programmes/services
• Monitor project Key Performance Indicators (KPIs) and ensure timely completion
• Lead the team of Outpatient Service Associates (OPSAs) to attain service and operational excellence
• Work with internal and external stakeholders in the area of feedback management
• Perform any other responsibilities assigned.

Job Requirements:

• Bachelor’s Degree in business administration, healthcare administration or related field
• At least 3 years of experience in managing outpatient service operations
• Proficient in MS office applications (Excel, PowerPoint, Word) and data management
• Knowledge of clinical systems (SAP, EPIC and Clinic Assist) will be an advantage
• Possess good knowledge of healthcare financing schemes (e.g., Healthier SG, CHAS, Medisave and /or ILTC subsidies)
• Pleasant disposition, strong interpersonal and communication (verbal & written) skills
• Strong planning, organization and coordination skills. Have experience in data analysis
• A team player who is meticulous, result focused and manages pressure well

About St Luke's ElderCare LifeLab™

In alignment with Healthier SG’s initiative to leverage community support for better health, SLEC has developed its first LifeLab™ sited within SIM, a dynamic learning space dedicated to helping community partners, caregivers, students and volunteers appreciate and understand the impacts of ageing through education and experiential learning.

The LifeLab™ Program Manager will lead the development, execution and continuous improvement of the LifeLab™ initiatives. This role is crucial for enhancing partnerships and engagement at LifeLab™, driving stakeholder collaboration for innovation projects, and increasing visitorship.

Responsibilities:

Program Development and Management:

• Curate, implement and oversee experiential learning programs aligned to our areas of excellence and organisational priorities.
• Develop and manage collaborative projects and partnerships aimed at creating innovative solutions for the challenges of ageing.
• Support and contribute to new innovations and equipment evaluation for feature at LifeLab™.

Stakeholder Engagement:

• Engage with a diverse group of stakeholders to enhance their understanding and appreciation of the impacts of ageing.
• Work closely with the stakeholders (i.e. schools, government agencies, volunteers and caregivers etc.) to equip them with the necessary knowledge and skills for effective support and care for the elders.
• Foster and maintain networks and Communities of Practice (CoPs) to facilitate knowledge exchange and collaboration among thought leaders, Institutes of Higher Learning (IHLs) and like-minded partners.

Impact Measurement and Reporting:

• Monitor and evaluate the impact of LifeLab™ programs and initiatives.
• Prepare and present regular reports on program outcomes, stakeholder engagement and community impact.

Requirements

• Bachelor's degree in a relevant field such as Gerontology, Social Work, Health Sciences, Education, or related disciplines.
• Minimum of 5 years of experience in program management, preferably in the health, ageing, or community development sectors.
• Proven track record of developing and managing educational or experiential learning programs.
• Experience in stakeholder engagement, including working with schools, government agencies, volunteers, and caregivers.
• Demonstrated ability to develop and manage partnerships and collaborative projects.
• Strong understanding of the ageing process and the challenges faced by the elderly.
• Ability to foster and maintain professional networks and Communities of Practice (CoPs).
• Proficiency in impact measurement and evaluation methodologies.
• Strong report writing and presentation skills.
• Innovative thinking and ability to contribute to new innovations and equipment evaluation.

Job Purpose

· Drive all Oceanfreight Operational KPI performance of all Asia Pacific countries and support the countries in achieving their KPIs as well as the productivity and data quality benefits intended to be delivered through these KPIs.

· Drive the strategic design and change of any KPIs where needed

Differentiator

· Subject matter expert and strategist who applies advanced knowledge of the job area and Oceanfreight processes typically obtained through advanced education and work experience

· Manage projects / processes and delivers results and strategy with minimal supervision

· Problems faced are difficult and complex and need strategic vision to design the best way forward

Main Responsibilities

· Drive Operations process and performance improvement plans with in-depth analysis and potential solution proposals as well as strategic vision to meet KPIs as well as productivity and data quality goals

· Drive the impact of process and system changes to ensure quality, efficiency, and improvement

· Understand and analyse operational data and statistics to identify further opportunities, develop action plans, and implement process improvements and operational strategic vision

· Cooperate with Global, Regional and Country Operations & Compliance teams with various analysis and process improvements and provide ad-hoc assistance to country, regional and global senior management

· Formulate innovative business and technical solutions within a strategic framework to improve operational effectiveness

· Consolidate the results of improvement projects and compose relevant report on progress and results

· Drive best practices to identified key risk areas and resolve them

· Support the design the Global landscape and strategy for operational topics within Oceanfreight

Stakeholders

· Connect with and influence other specialist departments such as, but not limited to, BPO/IT Training, BPO/IT CIS (Customer Information Services), Global Oceanfreight Operations, etc.

· Build strong, trusting cross functional relationships with DGF senior managers such as Country Oceanfreight heads and country managers, regional Oceanfreight head and Regional CEO

· Understand customer and key stakeholder interests and concerns such as Oceanfreight Operators in country, supervisors, and country management. Advise stakeholders of purpose, goals and strategy behind projects

· Provide technical and system guidance to line managers and operators

Management Responsibility

· Individual contributor who may manage some employees

· Directs the work of country level professionals and (senior) manages process and programs affecting country operational productivity and contribute direct to their bottom line

· Coach and review the work of country level professionals and operators

Required Skills

Operations Management, Process Engineering, Business Processes, Quality Control, Net Promoter Score, Reporting, Performance Management, Process Improvement, First Choice, Change Management, Cost Reduction, Workflow Automation, DGF Business Knowledge, Business Strategy, Project Management, Stakeholder Management, Influencing, Feedback, Presentation & Storytelling, Facilitation

Qualifications

· Bachelor’s Degree or equivalent experience/qualification

· More than 6 years of experience

• Strategically plan and manage logistics, warehouse, transportation and customer services
• Direct, optimize and coordinate full order cycle
• Liaise and negotiate with suppliers, manufacturers, retailers and consumers
• Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency
• Arrange warehouse, catalog goods, plan routes and process shipments
• Resolve any arising problems or complaints
• Supervise, coach and train warehouse workforce
• Meet cost, productivity, accuracy and timeliness targets
• Maintain metrics and analyze data to assess performance and implement improvements
• Comply with laws, regulations and ISO requirements

• Ensure all operations are carried on in an appropriate, cost-effective way
• Improve operational management systems, processes and best practices
• Purchase materials, plan inventory and oversee warehouse efficiency
• Help the organization’s processes remain legally compliant
• Formulate strategic and operational objectives
• Examine financial data and use them to improve profitability
• Manage budgets and forecasts
• Perform quality controls and monitor production KPIs
• Recruit, train and supervise staff
• Find ways to increase quality of customer service

• Manage commercial and contractual activities within the project efficiently and effectively
• Providing feedback from the field related to competition, distribution channels, suppliers and products.
• Position self as a resource and leader for the overall development of the organization
• Responsible for project planning, resource allocation, budget, steering committee leadership and project team organizational structure management
• Identify areas of risk and methods of mitigation for projects.
• Assist in managing contractual and commercial disputes
• Participates in project budget reviews and provide advice when required.
• Prepare and monitor project cost budget, cash-flow cash-flow for project, track changes in design/construction work, variations and adjust budget projections accordingly
• Perform contracts administration including quotation, cost accounting, tenders and contract documentation
• Provide advice and information to projects on contractual and commercial matters
• Perform all duties in accordance with CCCC polices, processes, systems, reporting and procedures.

Requirements

• Relevant tertiary qualifications and minimum of ten years of experience in contracts management
• Strong organizational skills including attention to detail and methodical approach to work
• Excellent written, communication and negotiation skills
• Ability to analyze contractual and legal issues and provide solutions using appropriate problem-solving techniques
• Proficient and competent in MS Office applications, particularly in Excel.
• 5.5 days work week
• Willing to work in Construction Site

• Strategically manage warehouse in compliance with company’s policies and vision
• Oversee receiving, warehousing, distribution and maintenance operations
• Setup layout and ensure efficient space utilization
• Initiate, coordinate and enforce optimal operational policies and procedures
• Adhere to all warehousing, handling and shipping legislation requirements
• Maintain standards of health and safety, hygiene and security
• Manage stock control and reconcile with data storage system
• Prepare annual budget
• Liaise with clients, suppliers and transport companies
• Plan work rotas, assign tasks appropriately and appraise results
• Recruit, select, orient, coach and motivate employees
• Produce reports and statistics regularly (IN/OUT status report, dead stock report etc)
• Receive feedback and monitor the quality of services provided

Responsible for managing our International Shipping Integration, which include various global sites including Canada, Europe, and Japan

Responsible for F135 logistics global support

Responsible for the overall implementation for the Japan Logistics Center

Engage in contract negotiations with logistics suppliers and sub-contractors

Responsible for completing projects on time and in coordination with the outsourced supplier

Responsible for the coordination of cross functional team members and required project materials

The individual will be required to identify lead-time constraints, and take corrective action to remedy any issues with project delivery

Participate in cross functional team projects to provide management with actionable data

Evaluate data to ensure the proper strategy is formulated and any risks are identified

Act as the primary contact for IT and ITC

• Assist Construction Manager in planning and executing building construction and renovation projects.
• Plan and coordinate construction activities on daily basis.
• Establish budget and schedule for construction project.
• Monitor and control expenses within the established budget.
• Recommend cost reduction initiatives while maintaining the quality and productivity.
• Oversee invoice and payment processing in a timely fashion
• Analyze construction problems and develop immediate resolutions.
• Respond to customer inquiries and concerns promptly.
• Generate construction progress and expense reports for management.
• Attend educational workshops, trainings and conferences for professional growth.
• Identify slippages or delays in constructions and adjust schedules to meet deadlines.
• Identify milestones and problem areas and accordingly recommend preventive actions.
• Work with Construction Manager to develop project plan, quality assurance plan and health and safety plan.

Requirement:

• Holds Bachelor/ Master Degree in Civil Engineering
• Have more than 8 years of site experiences

Customer Service Oversight:

• Supervise and mentor customer service teams to ensure prompt, courteous, and effective resolution of customer inquiries and complaints.
• Develop and implement customer service policies and procedures to enhance customer satisfaction and loyalty.
• Performance Metrics:
• Establish and monitor key performance indicators (KPIs) for customer service activities.
• Analyze customer feedback and service data to identify trends, areas for improvement, and training needs.
• Customer Relationship Management (CRM):
• Manage the CRM system to track customer interactions, sales, and support activities.
• Ensure accurate and up-to-date customer information and generate reports for strategic decision-making.
• Communication:
• Act as a liaison between customers and other departments to resolve issues and improve overall service.
• Develop and distribute regular customer service reports to senior management.
• 
  
• Logistics Systems Management:
• Logistics Operations:
• Oversee the end-to-end logistics operations, including warehousing, inventory management, transportation, and distribution.
• Ensure efficient and cost-effective logistics processes that meet customer demands and delivery schedules.
• System Implementation and Management:
• Implement and maintain logistics management systems (LMS) and other relevant technology solutions.
• Integrate logistics systems with other business systems (e.g., ERP, CRM) to improve data accuracy and operational efficiency.
• Supply Chain Coordination:
• Collaborate with suppliers, carriers, and third-party logistics providers to optimize the supply chain.
• Negotiate contracts and agreements to secure the best terms and conditions for the company.
• Continuous Improvement:
• Identify opportunities for process improvements and implement best practices in logistics and supply chain management.
• Conduct regular audits and assessments of logistics operations to ensure compliance with industry standards and regulations.
• Reporting and Analysis:
• Prepare and present regular reports on logistics performance, including metrics on cost, efficiency, and delivery times.
• Use data analytics to forecast demand, manage inventory levels, and optimize routing and transportation schedules.

Job Responsibilities:

• Collaborate with client to define project scope, objectives, and deliverables.
• Develop detailed project plans, including timelines, budgets, and resource allocation.
• Conduct feasibility studies and risk assessments to identify challenges and develop mitigation strategies.
• Oversee all aspects of project execution, from site preparation to construction and infrastructure development.
• Coordinate with architects, engineers, sub-contractors, and supplier to ensure adherence to project specifications and timelines.
• Monitor project progress, track milestones, and address issues or delays promptly.
• Develop and implement procurement strategies for Forward Works Contracts, Consultants, and Contractors.
• Manage project closeout procedures.
• Implement quality assurance measures to ensure construction and development activities meet industry standards and regulatory requirements.
• Conduct regular inspections and quality checks to verify compliance with project specifications and safety protocols.
• Coordinate with regulatory agencies to secure necessary permits and approvals.
• Maintain accurate project documentation, including contracts, permits, drawings, and correspondence.
• Serve as the Contract Administrator for projects, including the evaluation of contractual claims.

Job Requirement:

• Bachelor’s degree or above in Civil Engineering, Construction Management, Architecture, or a related field.
• Proven experience in project management, preferably in residence building development or commercial building in Singapore
• Strong knowledge of building codes and regulatory requirements
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in project management software and tools.
• Ability to work effectively in a fast-paced, dynamic environment and manage multiple projects simultaneously.
• Strong leadership skills with a focus on teamwork, collaboration, and problem-solving.

Job Responsibilities:

• Collaborate with client to define project scope, objectives, and deliverables.
• Develop detailed project plans, including timelines, budgets, and resource allocation.
• Conduct feasibility studies and risk assessments to identify challenges and develop mitigation strategies.
• Oversee all aspects of project execution, from site preparation to construction and infrastructure development.
• Coordinate with architects, engineers, sub-contractors, and supplier to ensure adherence to project specifications and timelines.
• Monitor project progress, track milestones, and address issues or delays promptly.
• Develop and implement procurement strategies for Forward Works Contracts, Consultants, and Contractors.
• Manage project closeout procedures.
• Implement quality assurance measures to ensure construction and development activities meet industry standards and regulatory requirements.
• Conduct regular inspections and quality checks to verify compliance with project specifications and safety protocols.
• Coordinate with regulatory agencies to secure necessary permits and approvals.
• Maintain accurate project documentation, including contracts, permits, drawings, and correspondence.
• Serve as the Contract Administrator for projects, including the evaluation of contractual claims.

Job Requirement:

• Bachelor’s degree or above in Civil Engineering, Construction Management, Architecture, or a related field.
• Proven experience in project management, preferably in residence building development or commercial building in Singapore
• Strong knowledge of building codes and regulatory requirements
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in project management software and tools.
• Ability to work effectively in a fast-paced, dynamic environment and manage multiple projects simultaneously.
• Strong leadership skills with a focus on teamwork, collaboration, and problem-solving.

• Plan and coordinate administrative procedures and systems and devise ways to streamline processes
• Recruit and train personnel and allocate responsibilities and office space
• Assess staff performance and provide coaching and guidance to ensure maximum efficiency
• Ensure the smooth and adequate flow of information within the company to facilitate other business operations
• Manage schedules and deadlines
• Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints
• Monitor costs and expenses to assist in budget preparation
• Oversee facilities services, maintenance activities and tradespersons (e.g electricians)
• Organize and supervise other office activities (recycling, renovations, event planning etc.)
• Ensure operations adhere to policies and regulations
• Keep abreast with all organizational changes and business developments

• Manage commercial and contractual activities within the project efficiently and effectively
• Providing feedback from the field related to competition, distribution channels, suppliers and products.
• Position self as a resource and leader for the overall development of the organization
• Responsible for project planning, resource allocation, budget, steering committee leadership and project team organizational structure management
• Identify areas of risk and methods of mitigation for projects.
• Assist in managing contractual and commercial disputes
• Participates in project budget reviews and provide advice when required.
• Prepare and monitor project cost budget, cash-flow cash-flow for project, track changes in design/construction work, variations and adjust budget projections accordingly
• Perform contracts administration including quotation, cost accounting, tenders and contract documentation
• Provide advice and information to projects on contractual and commercial matters
• Perform all duties in accordance with CCCC polices, processes, systems, reporting and procedures.

Requirements

• Relevant tertiary qualifications and minimum of ten years of experience in contracts management
• Strong organizational skills including attention to detail and methodical approach to work
• Excellent written, communication and negotiation skills
• Ability to analyze contractual and legal issues and provide solutions using appropriate problem-solving techniques
• Proficient and competent in MS Office applications, particularly in Excel.