Job Title: Sales & Marketing Executive (Tugs & Barge-Marine) (ID7123)
Location: Clementi (Transport pick up at Jurong East, Clementi and Yio Chu Kang)
Working Hours: Mon to Fri, 8am-5pm
Salary: $4000 to $6000
Benefits：AL from 13days, AWS/Variable Bonus


Job Description
• Promoting tug and barge services to current clients and seeking new markets, both directly and indirectly handling company assets and third-party assets.
• Supporting the Marketing Manager in devising sales strategies for tug and barge services.
• Researching market trends and industry information for tug and barge operations, providing recommendations to the Marketing Manager.
• Overseeing Tug & Barge Operations to maintain high service standards for clients.
• Ensuring operational readiness of vessels.
• Completing any assigned ad-hoc projects or duties from the Manager.

Requirement:
• Diploma in Maritime or a related field with at least 2 to 3 years of experience in the marine industry
• Familiarity with BIMCO, Charter hire rates calculation and understanding of Maritime rules, regulations, and contracts.
• Own transportation is preferred.

1. Preparation of maintenance schedule according to clients master schedule.

2. Preparation of progress report and submission

3. Procurement of material/ parts/ components

4. Technical assessment of systems and introduction of retrofit / replacement recommendation to clients

5. On the job risk analysis and preparation of risk assessment procedure.

6. Preparation of method of statement / process for presentation to clients.

7. Perform checks and inspections of entire systems including control parameters attendance.

8. Troubleshooting of fault / breakdowns and rectification according to authorities / clients requirement.

9. Perform full set of testing complying to authorities / clients requirement.

10. Perform maintenance program and complying to authorities / clients requirementt.

11. Attendance of meeting and or site survey with clients.

12. Submission of quotations / costing to clients within stimulated time frame.

13. Maintenance of good public relationship with vendors / clients.

14. Logistic and manpower planning and arrangement.

Overview:

We are seeking a Sales Executive to join Fabrik Etc, to handle showroom sales and administration. You will also be the main point of contact to our sales executives, suppliers and clients in providing support to delivery and after sales service matters.

Major Responsibilities:

· Able to handle Sales Admin and Retail Operations.

· Understand customer needs and provide information required to encourage a purchase

· Preparing of quotations, obtaining deposits and balance of payment from clients

· Managing projects from sales inquiry to sales completion to handover and after sales service

· Achieve the monthly sales target set by the Company

· Able to coordinate various departments to get the job done

· Work well in a team

· Other duties as assigned

Requirements:

Able to communicate with customers well

Maintaining a positive attitude and focus on customer satisfaction

Preferably some experience and knowledge in curtains and blinds will be a good advantage (Training will be provided)

Able to use basic computer skills

Able to work on alternate weekends

• Specialising in Facilities Maintenance
• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Facilities Management, Building Services, Engineering (Civil, Mechanical or Electrical) or equivalent.
• At least 5 Years of working experience in the related field is required for Executive position and at least 10 Years for Manager position.
• Required Skill(s): Microsoft Office
• Preferably Senior Executive specialized in Engineering - Civil/Construction/M&E/Facilities Maintenance or equivalent.
• Preferably candidates with valid Class 3 Driving License (M)

Responsibilities:

• Prepare full sets of accounts (AP/AR/GL, account reconciliation, FA registration)
• Ensure timely, accurate month-end and year-end closing
• Coordinate and liaise with internal parties to support intercompany activities
• Liaise with auditors, tax agents, and corporate secretarial agents
• Prepare monthly payments by Internet banking or cheque payment
• Monitor cash flow and bank accounts
• Assist in preparing quarterly GST returns, ECI, and Tax computation
• Support forecasting and budgeting exercises as per corporate guidelines

Requirements:

• Account-related qualification with 4 years of experience in Account field (Recognised Degree or Diploma in accountancy/ ACCA).
• Strong written and verbal communication skills
• Strong organizational skills
• Able to work independently
• Proficiency in SAP B1 will be preferred. An internal SAP consultant will provide SAP training

Description

Culina at COMO Dempsey is hiring Retail Executives to provide efficient service to customers and to promote retail sales.

Key Tasks (Responsibilities):
- Greet customers in a courteous manner to ensure they have positive customer experience
- Gain product knowledge so as to promote sales and able to assist customers
- Operating the POS cash register, handle various types of payments and packing for customer purchases
- Maintain the inventory of the Retail section by ensuring stocks are never depleted, orders are on time, deliveries are thoroughly checked and report stock damages and discrepancies to Manager in charge immediately
- Stacking, display, replenish products on shelves, monitor the expiry dates and shelf lives of products
- Maintain neat and systematic storing of products and perform daily housekeeping
- Practice good hygiene standards in housekeeping and comply with workplace safety requirements
- Able to multi-task and work in a fast-paced environment to carry out any other duties when required by superior.

Key Requirements (Qualifications):
- Singaporean with at least a GCE 'O' level certificate or Nitec in Retail Services
- Good communication with a positive mindset
- Ability to read and understand product labels
- Able to work on rotating shifts, weekends and public holidays
- Team player with a desire to learn
- 1-2 years of relevant working experience in retail sales or having experience in hospitality or customer service industry

Benefits:
- 4 days work week shift hours (44 hours per week including Sun and PH)
- Sales target incentives, up to 18 days annual leave, medical & flexi wellness plan, staff card benefits

Interested applicants please forward your resumes to [email protected] stating salary expectation.

(No work pass quota available)

Reporting directly to the Director of Studies and with dotted reporting to the Communications and Marketing Manager, the incumbent will implement marketing strategies to increase customer acquisition for all products and services of Alliance Francaise (“AF”) by identifying new business opportunities and new sales leads.

DIGITAL MARKETING

- SEO/SEM management, especially for the Language Center

- Data acquisition to reach more prospects, especially for the Language Center

NEW CUSTOMERS ACQUISITION

- Collaborate closely with the Communications and Marketing Manager to achieve effective communications and monitor the needs of the Language Center.

- Contact and pitch AF’s services to companies; drive expansion of services for existing customers; build and maintain fruitful relationships with them; handle requests and inquiries.

- Develop and implement strategies to attract more new students (toddlers, kids, teenagers, adults) and to retain current students.

MARKETING STUDIES

- Conduct and analyze customer surveys to gather more data and develop marketing strategies

- Analyze marketing and sales data from AF and our competitors.

- Create, pitch and develop new products or service contents in areas for optimization especially for the Language Center.

- Organize and prepare marketing campaigns to promote courses and exams for the dissemination by the communications team.

OTHERS

- Plan and monitor annual marketing budget in collaboration with the Finance Manager.

- Attend events such as conferences, seminars, receptions for the Language Center.

- Prepare complimentary vouchers for movies, concerts, etc. and gift vouchers for classes.

- Ensure regular and efficient reporting to the Management.

Job Description

• Carry out an efficient documentation and proper filing.
• Assist with invoicing details by keeping records up to date.
• Handle and update the cash book, and income and expense record.
• Prepare monthly reports and claims.
• Produce reports and follow up on action points from meetings.
• Check all claims and send to clients
• Maintain electronic and paper records ensuring information is organized and easily accessible.
• Provide administrative services.
• Ad hoc admin duties when needed.

Job Requirements:

• Preferably a polytechnic diploma with one year or more relevant experience.
• Able to work well under pressure and meet tight timelines.
• A positive work attitude & willingness to learn.
• Detail-oriented with good written and verbal communication skills.
• Ability to work independently and in a team oriented environment.
• Attention to detail and accuracy in all aspects of work.

1. Preparation of maintenance schedule according to clients master schedule.

2. Preparation of progress report and submission

3. Procurement of material/ parts/ components

4. Technical assessment of systems and introduction of retrofit / replacement recommendation to clients

5. On the job risk analysis and preparation of risk assessment procedure.

6. Preparation of method of statement / process for presentation to clients.

7. Perform checks and inspections of entire systems including control parameters attendance.

8. Troubleshooting of fault / breakdowns and rectification according to authorities / clients requirement.

9. Perform full set of testing complying to authorities / clients requirement.

10. Perform maintenance program and complying to authorities / clients requirementt.

11. Attendance of meeting and or site survey with clients.

12. Submission of quotations / costing to clients within stimulated time frame.

13. Maintenance of good public relationship with vendors / clients.

14. Logistic and manpower planning and arrangement.

Summary

This position is responsible for addressing inquiries and feedback from guests and various channels. Ensuring that VIPs and CIPs are assigned appropriate rooms and that their accommodations are satisfactory prior to their arrival.

Responsibilities

· Handling of Reception / Front Desk duties including but not limited to checking-in and checking-out of hotel guests.

· Provide courteous and efficient service to all hotel guests.

· Ensure that all telephone calls are handled promptly.

· Be familiar with all room types and rates in the hotel and their availability status; so as to up-sell whenever possible.

· Handle cashiering functions and adhere to the hotel’s Standard Policies & Procedure.

· Take ownership of problems, handle guest complaints promptly according to established procedures and then report to the supervisor for further follow up where necessary.

· Be familiar with hotel facilities and functions as well as major city attractions and events so as to provide guests with accurate information as requested.

· Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Requirements

· A minimum Diploma qualification in any field.

· Relevant work experience will be duly considered.

· Willing to work rotating shifts.

· Positive attitude with an outgoing personality and good communications skills.

· Preferred experience in the hospitality industry along with familiarity of the Opera system.

Responsibilities:

• Handling full sets of MCST Accounts
• Processing of AP/ AR/ GL
• Handling of Petty Cash
• Issuing Cheques or Internet Bank Transfer
• Bank Reconciliation, Balance Sheet & Financial Report
• Assist in month-end and year-end closing
• Prepare and submit Tax Computations & GST returns to IRAS
• Other ad-hoc duties as required

Requirements:

• Minimum ACCA in accounting and equivalent
• Candidates with a minimum of 2 - 3 years of experience in a similar role are preferred.
• Candidates with no experience are also welcome to apply.
• Proficient in MS Excel and Word & Account Software
• Must be excellent in written and spoken English
• Organized, possess self-discipline, and able to work as a team
• Able to start work within short notice

* Interested applicants must have the pre-requisite relevant qualifications/experience. Please apply through the job application with a detailed resume and stating your current and expected salary.

• Perm
• At least 3-4 years of retail leasing experience
• Experienced managing large scale/fast-paced malls
• Good interpersonal skills and extensive network of contacts

Responsible for the leasing, marketing and lease management activities of the shopping mall including implementing strategies to maximise rental and occupancy within the shopping mall.

Job Description

• Supporting and implementing strategies to maximise rental and occupancy of the properties within the Company’s assigned portfolio.
• Securing new tenancies, identifying market segments and prospects, managing lease renewals with existing clients, and liaising with property agents.
• Conducting market research of competitors and market benchmarks of rentals and occupancy cost.
• Maintaining good relationships with tenants and prospects.

• Degree in Estate Management, Building, Business Marketing.
• At least 3 to 4 years of relevant experiences in marketing and leasing.
• Sound understanding of the real estate industry with an extensive network of contacts.
• Strong presentation, negotiation and effective interpersonal skills.
• Candidates who are registered as Salespersons under the Estate Agents Act (EAA) or possess qualifications equivalent to Real Estate Salesperson (RES) examination will have added advantage.
• Candidates who have relevant experience in the same industry will have an added advantage.

Triton AI Pte Ltd

Registration Number: R1980724

EA: 21C0661

• Perm
• Bonus
• Medical and Insurance Coverage

About The Opportunity

We are currently seeking dynamic professionals to join our managed Healthcare team to drive the development and expansion of our Healthcare service provider network.

What You'll Be Doing

• Contribute to the development and management of our providers network through proactive sourcing, recruitment and engagement of the panel of clinics including but not limited to Medical, Dental, Diagnostics, Physiotherapy clinics.
• Conduct training to panel providers as required.
• Identifying and remediating operational short-falls and claims.
• Negotiate contracting and re-contracting process with healthcare service providers within corporate guidelines and ensure that all services provided are delivered according to SLAs.
• Maintain monthly statistical reports to facilitate benchmarking and performance management of network operations for management decision making.
• Manage and maintain system data relating to new codes, accounts, pricing, etc.
• Gather and analyze claims paid data, utilization data and benefit design information to assist in the development of strategies for contracting and re-contracting.
• Provide feedback to providers regarding their performance under the terms of their contract, identify and address quality of care and service issues.

What We Are Looking for

• Prior experience in Provider Relations/Provider Contracting role within a TPA/medical insurance environment is preferred but not essential.
• Possess industry knowledge related to managed Healthcare services will be an added advantage.
• Highly developed interpersonal, communication and stakeholder management skills.
• Excellent organisational skills and exceptional eye for details.
• Passionate about driving change to improve business outcomes.
• Advanced level of proficiency in claims processing and issue resolution.

We regret to inform that only shortlisted applicants will be notified for a virtual interview.

To learn more about our Organization, please visit https://alliancehealthcare.com.sg.

About The Opportunity

We are currently seeking experienced Cilent Service Executive for our team. In this position, you will be part of a team responsible for incoming customers/patients queries and delivering superior customer experience through providing assistance/guidance in a timely manner.

What You'll Be Doing

• To manage a portfolio or corporate clients, this position will be the first point of contact and support to the client via emails or calls.
• Troubleshoot and resolve client requests or issues promptly, to coordinate with internal support teams where required.
• Maintenance of Clients' database, including data entry and uploads
• Client implementation and system setups.
• Generate and prepare monthly/ad-hoc Client reports.
• Client contract renewals and upsell of services where applicable.
• Other administrative tasks including but not limited to member card preparation, documentation, filing, etc.
• Assist with Accounts Receivable follow-ups where required.

What We Are Looking for

• Candidates with prior experience with Healthcare Insurance providers will be an added advantage.
• Fresh Graduates are welcome to apply.
• Proficient in Microsoft Office Applications.
• Possess good interpersonal and communication skills.
• Ability to work under pressure.
• Passion for customer service and a good team player.

We regret to inform that only shortlisted applicants will be notified for a virtual interview.

To learn more about our Organization, please visit https://alliancehealthcare.com.sg.

Join Our Growing Team! As Skylink Group Holdings continues to expand, we're looking for passionate and talented individuals to join our journey. Our success has opened up exciting new roles across various departments, offering a wealth of opportunities for professional growth. At Skylink Group Holdings, you'll not only be a part of our success story but also a culture that values innovation, teamwork, and work-life balance. We offer a dynamic working environment, competitive benefits, and a chance to work with some of the brightest minds in the industry. Be a part of Skylink Group Holdings where your journey to excellence begins.

The Job

• To manage a team of 5 members
• Updating and Maintaining cash book record as to ensure that cash book records are updated and maintained
• Assist in monthly and year end closing of accounts
• Creating AR Invoice, AR payment, AP invoice, AP payment and Cash book entry etc.
• To prepare daily cash book timely and completely
• To handle monthly accounts transaction checking to solve discrepancy
• Providing consultant with information and to meet their reporting deadlines
• AR/AP reconciliation and management
• Liaise with tax agents, company secretaries and auditors
• Handle ad-hoc reports and projects as assigned
• Ensure proper and systematic filing is done in a timely and accurate manner
• Assist in handling, managing bank matters and ad hoc matters

Job Requirements

• Minimum Diploma/CAT/LCCI
• Detailed, analytical, dynamic, and able to meet tight deadlines
• Good communication skills in Mandarin and English
• Computer literate and proficient with MS Office and MS Excel
• Have at least 5 years of relevant working experience
• Able to work independently with minimal supervision
• Working exposure in automotive/trading environment preferred
• Must be able to commit 5.5 working days

Benefits:

• Medical, Dental & Insurance coverage
• Work-life Balancce
• Good working location

Job Description

• Develop and carry out an efficient documentation and filing system.
• Maintain inventory and office supplies, anticipate office needs, evaluate new office products, place and expedite orders when required.
• Ensure all office equipment is regularly maintained and in good working condition.
• Handle requests, feedback, and queries promptly and professionally.
• Monitor staff attendance and assist with e-leave applications.
• Assist with reception duties whenever required.
• Assist with preparation of company events.
• Evaluate policies to ensure that they comply with corporate rules.
• Support HR administration duties, including managing daily attendance records.

Requirements for Position

• Proficient in office technology and software applications.
• Able to multitask and prioritize daily workload.
• Quick learner with a knack for adapting to new technologies and tools efficiently.

Qualification and Experience

• Education: GCE "N" Level or equivalent or ITE graduate
• Experience: 3 years of proven experience in similar position

Main responsibilities of the Intern:

- Participate in regular know-how and training sessions and meetings with internal clients and/or external business partners;

- Acquire familiarization with the legal organization policies and central directives of Bosch in SEA;

- Provide support on the review and drafting of simple contracts (such as Non-Disclosure and/or Tenancy Agreements) and internal guidelines and standards;

- Assist with an assortment of organizational matters (such as legal department reporting, filing, organization of precedent database);

- Conduct research on laws in SEA;

- Preparation and presentation of researched topics in MS PPT.

Responsibilities

• Understand and support the company’s strategy and mission
• Communicate business plans between HQ and Singapore to materialize strategy and analyze business proposals
• Research competition to identify threats and opportunities
• Provide consulting advise to align processes, resources-planning and department goals that align with HQ’s overall strategy for senior executives in making effective decisions
• Construct, present and prepare business plans, reports, forecasts and analytical models
• Any other duties as assigned by the management

• Strong in business Korean & English language and deep understanding of the Korean / Singapore culture to prepare, present and draft business related reports for HQ Korea management team.
• Proven experience in the area of Strategic Analyst, Planner or Business Consulting background
• Understanding of market research and data analysis
• Knowledge of business operations and procedures
• Demonstrable strategic thinking abilities
• Analytical mind with problem-solving aptitude
• Organizational and leadership skills
• Excellent communication and presentation skills
• Good knowledge of Microsoft applications including Power Point and Excel
• BSc/BA in Business Administration, Marketing or any other related field; MSc/MA/MBA is a plus

• We offer attractive salary packages that commensurate with relevant work experience
• Annual Leave from 14 days to 18 days
• Medical Outpatient insurance coverage
• Group Hospitalization and Surgery insurance coverage
• Group Dental insurance coverage
• Performance bonuses (T&C applicable)

Customer Service

• Show confidence in dealing with customers in different situations
• Create a good rapport with customers by providing a positive customer experience at all times
• Manage customers’ expectations by offering the appropriate support and/or solution

Operational

• Manage Singapore Dollars & foreign currencies float effectively and accurately
• Assist Teller to collect Singapore Dollar deposit and cash processing
• Perform Teller duties if the need arises
• Ensure accurate transaction validations are performed
• Maintain accurate daily cash holding balances
• Perform daily check on foreign currency stock holdings
• Other ad hoc duties assigned

Compliance

• Adhere to Bank / Department policy and guidelines strictly to ensure task is carried out properly

Team Work

• Assist colleagues to achieve team goals by offering support and advice
• Encourage and promote team work within the team

   

The Senior Director of Internal and Executive Communication, Asia Pacific, drives the direction and development of the internal communication strategy and plan for the region with the primary goal of energising Visa’s culture through an invigorated and modernised approach that gets people excited and generates enthusiasm about Visa’s business strategy, purpose, and culture. The role serves as the principal internal communication advisor to Asia Pacific Leadership Team for key strategic communications to engage the wider Visa population on relevant business priorities and key milestones, and is accountable for all internal communication for the Regional President of Visa Asia Pacific. 

Key Responsibilities:

• Drive the direction and execution of the internal communication strategy and plan for Asia Pacific, aligning with global communication goals to energise Visa’s culture, drive business growth, and advance & protect Visa’s reputation. And applying best practice internal communication principles.

Invigorate executive internal communication

• Provide strategic counsel and tactical support to the Regional President to generate enthusiasm and engage employees on regional strategic priorities. This includes driving the agenda planning and content development of quarterly Asia Pacific Town Hall meetings (in collaboration with relevant functional comms leads), as well as preparing decks, emails, and internal social networking content related to business, purpose, people, and culture.
• Develop annual plan for Regional President across internal communication channels.
• Write talking points, speeches, slides, and other executive and division materials.
• Develop and implement metrics and measurement processes into Executive communications to demonstrate impact, effectiveness and drive ongoing improvement.
• Provide strategic counsel and support to the Head of People on change programs.

Modernise internal communication

• Establish Communication as a strategic and commercial function that is a trusted, strategic counsel to the business stakeholders. 
• Develop proactive and creative internal communication campaigns that inform, engage and inspire employees based on key business and culture themes.  
• Lead the development and execution of the strategy and content development for Asia Pacific-wide dynamic digital communication channels which may include newsletters, Insite, digital signage and Engage (when introduced).
• Develop and implement best practice communication principles, including embedding robust analytics and measurement processes into communications strategies. Analyze and share relevant metrics to stakeholders to demonstrate impact, effectiveness and drive ongoing improvement.
• Ensure that communications are delivered in a way that is timely, accurate and on brand and aligned with the company purpose, strategy, and culture.
• Develop the regional strategy to drive adoption of and engagement with Visa’s new internal social networking tool.
• Partner with colleagues across the Communications organization, at global, regional and market levels, to ensure message alignment and to generate agenda and content ideas.
• Localise global internal communication campaigns and drive the development of regional internal campaigns that drive adoption and consistent delivery of key messaging and concept.
• Partner with colleagues across the Asia Pacific Communications organization to provide strategic counsel on effective internal communication tactics to boost understanding and engagement on business strategy and regional priorities, including for product, innovation, and B2B content.
• Equip market communication leads with the necessary support and materials to amplify and bolster awareness of global and regional internal communication campaigns within their markets.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business.

Our client, a marine company in Singapore dealing with shipyard , is looking for a QA professional. As a member of the QA team, you will play a critical role in ensuring the highest standards of safety and quality across our operations. You will work closely with various departments to develop and implement QA policies, procedures, and initiatives. This is a unique opportunity to contribute to the success of a dynamic and growing organization in the maritime industry.

• Reviews and updates organization Quality policy and objectives for Management’s approval

• Reviews & updates company Occupational Health & Safety policy & objectives for Management’s approval
• Prepares, reviews and updates Quality Management System (QMS) and Occupational Health and Safety Management System (OHSMS) manuals, procedures and forms
• Interprets and implements quality assurance standards and procedures
• Reviews the implementation and effectiveness of standards and procedures
• Plans & conducts internal audits for ISO 9001:2015 & ISO 45001:2018 as scheduled in the annual work plan
• Plans and conducts Management Review Meeting for ISO 9001:2015 and ISO 45001:2018
• Manages 3rd party certification body audits for ISO 9001:2015, ISO 45001:2018 and BizSafe STAR
• Co-ordinates with respective Departments for the preparation for external audits
• Follow-up on post audits activities
• Manages Document Control for all QMS and OHSMS documents to ensure latest revision
• Supports and works with various departments in procedure reviews and updates, ensures changes are incorporated in a timely manner and assists in assessment of these changes
• Identifies training needs and organizes training interventions to meet quality standards
• Conducts Factory Acceptance Test (FAT), workshop fabricated items inspection and onboard completion inspection both internally and externally
• Prepares inspection reports of inspection outcomes and updates overall inspection status summary
• Liaises with Clients and CLASS Surveyors on external inspection
• Monitors and expedites closure of all non-conformances of the company, if any
• Responsible to create and review Risk Management Plan for projects

• With strong background in ISO:9001-2015 QMS
• Technical Inspection and Writing
• Organizational Performance Management
• Quality Systems Management
• Leadership
• QA for Interior Design
• Graduate in Business Management
• Experience in outfitting will be advantange

Singapore Citizen and Singapore residents will be given priority in the selection process. Only the shortlisted candidate will be contacted within 2 weeks' time. If you have not received any call or email from our recruitment team, assume that you are not shortlisted for the position.

Chan Chee Meng

EA 07C3069

R1110620

Job Description

• Manage the day-to-day operations pertaining to the areas of cleaning within the clients’ facilities.
• Provide support during events and the special occasions that require additional attention in terms of cleaning management
• Coordinate with Operations Director, Supervisor and Client to ensure quality service delivery
• Ensure cleaning teams adhere to safety measures during the cleaning operation
• Assist in budget planning for cleaning operations
• Compile and analyse relevant data to propose recommendations for cleaning process improvement
• Assist in development and review of operations plan to improve work procedures and quality service delivery
• Maintain stock and inventory
• Implement maintenance schedules for tools and equipment
• Facilitate effective work processions
• Assist in resolving existing contract conflicts
• Report potential risks on contractual changes to the management
• Guide teams to respond to major incidents and emergencies

Job Requirements

• Minimum of 3 years’ experience in Operations.
• Experience in a Facilities Management / Cleaning industry is an added advantage
• Proven track record in customer service;
• Bi-lingual in English and one other major language
• Excellent communication and interpersonal skills;
• Hands-on and a positive attitude;
• Technically independent with good initiative
• Class 3 driving licence

Job Description

• Coordinate with Operations Director, Supervisor and Client to ensure quality service delivery

• Ensure cleaning teams adhere to safety measures during the cleaning operation

• Assist in budget planning for cleaning operations

• Compile and analyse relevant data to propose recommendations for cleaning process improvement

• Assist in development and review of operations plan to improve work procedures and quality service delivery

• Maintain stock and inventory

• Implement maintenance schedules for tools and equipment

• Facilitate effective work processions

• Assist in resolving existing contract conflicts

• Report potential risks on contractual changes to the management

• Guide teams to respond to major incidents and emergencies

Job Requirements

• Minimum of 3 years’ experience in Operations. Experience in a cleaning industry is an added advantage

• Proven track record in customer service;

• Bi-lingual in English and one other major language

• Excellent communication and interpersonal skills;

• Hands-on and a positive attitude;

• Technically independent with good initiative

• Class 3 driving licence

The Food and Beverage Service Executive supervises the team by proactive, interactive and reactive leadership, allowing each member of the team to feel confident and to completely satisfy our guests during their dining experience. He/she assists the management in supervising the overall operation and service standards of the restaurant to meet and exceed guest’s dining experience expectations. 

We are hiring for the following outlets:

• In-Suite Dining / Pool Bar
• Long Bar

Primary Responsibilities

Oversees Daily Operations and Achieving Targets

• Oversees the set-up and operation of a station/section in a restaurant.
• Supervises and participates in running an efficient and profitable operation in the assigned areas. 
• Assists the Outlet Manager/Assistant Outlet Manager in enabling employees achieve highest service and product delivery standards with a highest degree of client care and service at all times.
• Provides services for guests such as order taking and promoting the restaurant food and beverage offerings.
• Provides excellent service at all times to all of our guests based on established hotel standard operating procedures.
• Assists colleagues and guests efficiently and in a professional manner.
• Has extensive knowledge of our food & beverage menus in order to service our product, including liquors and cocktails.
• Offers menu options, advice and takes orders.
• Offers drinks, pre, during and after meal service.
• Remembers guest’s preferences to extends personalised service.
• Takes guest’s Food & Beverage orders accurately and assures correct input in Point of Sales system.
• Double checks order list before "sending" ticket to the kitchen.
• Verifies guest satisfaction with each table during each course served.
• Uses the guest name appropriately and communicates it to restaurant colleagues and managers.
• Serves food in in a timely and efficient manner.
• Arranges all tables following established standards.
• Arranges and maintains all assigned side stations and continually stocks each station before and after every shift.
• Makes sure all silver and glassware is polished, wiped and spotless.
• Keeps all side stations clean at all the times.
• Keep chairs and banquettes clean and clear of debris.
• Marks tables appropriately to food & beverage order for each course to ensure proper delivery.
• Makes sure that all product served are accounted for on the final bill before presenting it. 
• Up keeps and clears tables between courses throughout the dining experience.
• Picks up check before guest leaves and wishes guests a warm farewell while thanking them for their visit.
• At the end of the shift, delivers all checks and reports to the appropriate place according to established standards. 
• Follows through opening and closing duties. 
• Adjusts service to suit guests’ requests and personalises any interaction with the guest.
• Uses a Heartist® approach – makes guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.
• Ensures NEA rules and regulations are met and achieve.  
• Actively engages in upselling and adds value.
• Relays any guest complaints to manager.
• Ensures efficiency of work in dish wash, pantry, and service preparations.
• Ensures cleanliness and work safety in food preparation and service areas.
• Carries out adhoc duties as assigned including, but not limited to sending operating equipment for cleaning or burnishing on weekly basis, sending soil linen for exchange for clean ones and collecting Food & Beverage requisition on daily basis. 
• Providing a Leading and Consistent Guest Experience
• Promotes sales through direct guests’ contact. 
• Constantly obtains guest feedback during operation ensuring guest satisfaction.
• Handles minor complaints and reports to the managers for proper follow up.
• Builds strong relationships with local guests and builds loyal following as foundation for a successful operation. 
• Maintains levels of confidentiality and discretion of the guest, colleagues, operator at all times. 

Management and Leadership of Outlet

• Acts as a mentor and role model to the Food & Beverage Associates.
• Proactive, innovative with in depth Food & Beverage and market knowledge. 
• Observes colleague’s individual performances, grooming, and punctuality and communicates with the managers accordingly. 
• Provides a high level of Safety and Security for guests and colleagues. 
• Checks daily opening and closing duties.

Training, Learning and Development of the Team

• Conducts regular on the job trainings for colleagues to develop their skills and knowledge. 
• Assists in records and submits monthly On-the-Job Training hours to Food & Beverage Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

The Assistant Events Manager / Events Executive (Events & Conference Services) is responsible for working to achieve the strategic goals of the hotel, specifically in banquet sales.  Sales segments can be sub-categorized into corporate and weddings.  He/ she will also support and service group files handed over from sales. This position is also responsible to follow through on all matters pertaining to events and functions in the hotel. 

Primary Responsibilities

Achieves Both Individual and Team Revenue as well as Profit Goals as per Budget and Forecast

• Achieves sales objectives and measureable goals set by management in terms of revenue as well as other financial KPIs based on budget.
• Proactive development of new businesses for key accounts and special events, working closely with the room sales team.
• Establishes close working relationships with existing guests.
• Understands the needs of the ever-changing market.
• Strong conversion in corporate / wedding enquiries.
• Presents hotel’s products and offerings to guest.
• Efficient negotiation and upselling to maximize revenue.
• Maximises experience and revenue of conference groups staying in the hotel (for Conference Services role)
• Ability to innovate with the hotel offerings and creative selling for banquet venues.

Focuses on Meeting Planner / Guest Experience

• Ensures the accuracy of bookings, event requirements, BEO at all times.
• Familiarises with the house system. (Opera, Table Management System & Social tables)
• Timeliness in responding to enquiries from various platforms.
• Uses a Heartist® approach – make the guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Focuses on the client experience and is present pre and post events.

Delivery of a Successful Event

• Effective communication among colleagues (inter departments) in a timely manner.
• Evaluates guest satisfaction and encourages continuous work improvement.
• Maintains a good working relationship with external suppliers.

Contributing to the Goal

• Cross selling of hotel guest rooms, banquet, spas, florist and any revenue generating sources to support the hotel’s achievement of its overall revenue goal.
• Active participation in departmental meetings and trainings.
• Identifies and proposes improvement on quality of F&B experiences wherever necessary.
• Contributes to the hotel’s CSR efforts by supporting the Planet 21 program.
• Upholds the Accor Values in the work nature, increasing stakeholders’ interest.
• Performs any other duties and responsibilities that may be assigned.