Job Details:

• Overseeing day-to-day operations of the Dormitory and ensures the highest level of clients and residents’ satisfaction and service standards in accordance with our operational policies and procedures.
• Responsible in handling client/resident’s feedback and resolving complaints or issues promptly and satisfactorily through consistent engagement with the parties.
• Maintain a clean and safe environment, including raising mental health awareness for the residents.
• Responsible for ensuring that the Dormitory complies with FEDA and industry regulations.
• Responsible to provide guidance on the preferred communication method to resolve operational, event and dormitory regulatory issues at the Dormitory.
• Responsible for ensuring smooth implementation of duty roster and manning plan for operations of the Dormitory to ensure services meet the expectations.
• Assist Dormitory Manager during engagement with public authorities (i.e. BCA, MOM, SPF, NEA, SFA, ICA, SCDF, MHA, MWC etc.)
• Evaluate stakeholders’ and residents’ feedback and reports and initiate corrective actions and further improvement on the Dormitory operation.
• Prepare and submit weekly/monthly/quarterly reports and updates for Dormitory Manager, Operation Director and the Management.
• Attend to any emergencies at the Dormitory.
• All other duties assigned by immediate superior from time to time.

Requirements:

• Minimum education: N level.
• No previous experience required; training will be provided.
• Excellent team player.
• Basic proficiency in spoken and written English.
• Alert and possesses strong observational skills.
• Personal transportation is an advantage.

Additional Information:

• Salary starting at $2,400 per month.
• Completion of all three security courses is required for employment confirmation.
• 44-hour work week, with rotating shifts including weekends and public holidays.

Benefits:

• Night Shift Allowance
• Outpatient Medical / Dental Benefit
• Hospital & Surgical Insurance Coverage
• Personal Accident Insurance Coverage
• Free Annual Basic Health Screening
• Birthday Leave
• Salary Payment at Mid & End Month
• 13th Month Pay (AWS)
• Training Sessions
• Good Career Progression

Position Overview
We are seeking a detail-oriented and organized Wholesale Food Administrator to support the day-to-day operations of our wholesale food business. The ideal candidate will be responsible for administrative tasks, ensuring smooth order processing, inventory management, and excellent communication with clients and internal teams. This role requires strong multitasking skills, familiarity with the food industry, and a customer-focused mindset.

Key Responsibilities

• Order ManagementProcess and coordinate wholesale orders accurately and in a timely manner.
  Communicate with clients to confirm orders, delivery schedules, and payment details.
  Ensure proper documentation for invoicing, delivery notes, and purchase orders.
  
• Inventory CoordinationMonitor inventory levels and notify the procurement team of restocking needs.
  Assist in inventory audits and maintain accurate stock records.
  Coordinate with warehouse and logistics teams to ensure timely dispatch and delivery.
  
• Client SupportServe as the primary contact for client inquiries regarding orders, pricing, and product availability.
  Resolve client issues efficiently, escalating to management when necessary.
  Maintain a professional and customer-friendly approach in all interactions.
  
• Administrative DutiesMaintain organized records of client accounts, order histories, and financial transactions.
  Prepare reports on sales performance, inventory status, and operational metrics.
  Support the sales team with data entry, presentations, and customer information.
  
• Compliance and StandardsEnsure all documentation complies with company policies and industry regulations.
  Assist in maintaining food safety and quality assurance documentation.
  

We are seeking a meticulous and experienced Wholesale Food Accounting Executive to oversee the financial operations of our wholesale food business. The ideal candidate will manage accounts, maintain accurate financial records, and ensure compliance with industry and regulatory standards. This role requires strong analytical skills, attention to detail, and a deep understanding of accounting practices within the food or wholesale industry.

Key Responsibilities

• Financial Record ManagementMaintain accurate records of financial transactions, including accounts payable and receivable, invoices, and bank statements.
  Ensure proper documentation and timely reconciliation of accounts.
  
• Billing and InvoicingPrepare and issue invoices to clients in a timely and accurate manner.
  Monitor payment schedules and follow up on overdue accounts.
  Address client billing inquiries and resolve discrepancies promptly.
  
• Budgeting and Financial AnalysisAssist in preparing budgets, forecasts, and financial reports for management.
  Analyze financial data to identify trends, variances, and opportunities for cost optimization.
  Support decision-making with actionable financial insights.
  
• Compliance and AuditingEnsure adherence to company policies, tax regulations, and accounting standards.
  Assist with audits, providing necessary documentation and support.
  Keep updated with industry and regulatory changes that affect financial practices.
  
• Coordination with TeamsWork closely with the sales and procurement teams to verify orders, payments, and client accounts.
  Collaborate with logistics and inventory teams to align financial records with physical stock.
  
• System and Process ImprovementMaintain and update accounting software and financial databases.
  Recommend and implement improvements to accounting processes for efficiency.
  

• Perform accurate and timely daily accounting entries
• Monthly reconciliation
• Preparation of management accounts
• Preparation of IRAS tax returns including quarterly GST reports
• Administer and maintain records, registers and other relevant documents
• Operations and admin work expected
• Working consultatively with team members on ad-hoc tasks as assigned
• Salary commensurate with experience

Job Description:

· Work closely with the Condo Manager in assisting all aspects of management including administrative and financial duties.

· Organize and maintain file system, and files correspondence and other records. Answer phones and communicate via email in a timely manner.

· Assist residents and staff to ensure excellent customer service.

Job Requirements:

· Conversant in Building Maintenance and Strata Management Act

· Strong communication and negotiation skill.

· Ability to handle pressure and multiple tasks.

· Good administrative and Computer literacy.

· Mature and outgoing personality.

· At least 1 year experience in condominium/building management.

· Salary will commensurate with experience and qualification.

Responsibilities:

• Posting of recruitment advertisements
• Ensure and maintain good brand and communication consistency for all company materials and collaterals
• Scheduling of interviews
• Engagement with both internal and external stakeholders such as employees and vendors, etc
• Manage office sundry purchases
• Reports generation
• Payroll administration
• Work pass administration
• Provide general administrative support as assigned

Requirements:

• 1 years experience and above is preferred
• Good to have experience in construction industry or similar industry.
• Possess a keen interest in human resources
• Ability to work independently and with a team
• Thrives in a fast-paced environment and has the ability to handle the pressure of meeting tight deadlines
• Self-motivated and resourceful with good multitasking and organisational ability

Job description:

- General vessel’s operations for bulk carriers

- Post-fixture settlement ( Example : Laytime, Hire settlement)

- Maximised voyage fixture revenue.

- Voyage result projection/analysis/data control

- Profit & Loss Report & Analysis

- Vessel performance monitoring

- Any other duty may happen ad-hoc to be assigned

- Nature of work is 24/7 (when any issues if occur), reaction to incident to be spontaneous

Skills requirement :

- Word/Excel/Powerpoint and proficient in English (written/spoken)

- Knowledge in IMOS system (added advantage)

-Able to use Microsoft Outlook (email)

Our Client, a Top Prestigious firm is seeking to recruit a Senior/Corporate Secretarial Executive as part of their growth plan.

Location: Central Singapore

Responsibilities:

• Handling a portfolio of companies
• Preparing resolutions and minutes of directors and shareholders whenever necessary
• Timely lodgement of documents with ACRA
• Provide advisory to clients on general corporate secretarial enquiries
• Performing any other ad-hoc assignments as may be assigned

Requirements:

• Degree or Diploma in Business studies
• ICSA Qualified or Professional certificate in chartered secretary will be an added advantage
• Possess at least 2 to 5 years of Corporate Secretarial experience in an established company or service provider firm
• Good written and verbal communication skills. Fluent in both Mandarin and English
• Ability to work well as a team player

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

Job Description

This role provides essential administrative support for the Graduate Research Programme, assisting in all stages from admissions to thesis submission and oral defence.

Duties & Responsibilities
The successful candidate will work closely with both faculty and students, ensuring smooth operations, efficient event planning, and logistical coordination, ultimately contributing to the success of the programme and its participants throughout the academic journey.

Admissions and Scholarships

• Assist with the admissions process for graduate research programmes, from application to enrolment.
• Coordinate and provide secretariat support for the admissions and scholarship committees.

Programme Administration

• Support students throughout their journey, including milestone tracking, thesis submission, and defence coordination.
• Provide administrative support to faculty and students, ensuring smooth operations across all stages of the programme.
• Collate and maintain data for student performance, thesis progression research progress, course feedback, and quality indicators for reporting purposes.

Event Planning, Logistics, and Administrative Support

• Plan and support office-related and student-focused events, including orientations, workshops, and networking sessions.
• Assist with timetabling, booking facilities, and arranging logistics for assessments, thesis defences, and other activities.
• Provide secretariat support for Education Office meetings, including agenda preparation, minute-taking, and follow-ups.
• Undertake any additional duties as assigned by the Vice Dean (Education).

Qualifications

• Hold a good basic degree from a recognised institution, with at least 2 years of relevant experience. Prior work experience in an educational institution will be advantageous.
• Proficient in Microsoft Office applications such as Word, Excel and PowerPoint.
• Pleasant disposition, meticulous, pro-active.
• Able to multi-task and manage simultaneous deadlines.
• Able to work independently as well as a good team player.

• Handle general office tasks and administrative duties
• Directing communication betwwen colleagus and customers, organizing schedules and events, entering data, bookeping, maintaining office equipments and so on.
• Enales teams to be focused on their goals and prepared for anything that comes their way.
• Responsible for the work of the human resources department

About Company:
Our client is a Japanese entertainment company producer of collectible card games and trading cards, publisher of mobile apps and games, promotional items and many other venues, which was founded in 2007 and is headquartered in Tokyo

Job Description:
- Managing and updating official social media and website
- Copywriting for social media, website, articles, monthly newsletter (B2C & B2B)
- Brainstorming and proposing new promotional plans to boost brand image and awareness
- Preparing press releases
- Managing community outreach (speaking to community leaders, YouTuber collaborations)
- Managing digital promotion (Google Ads, Facebook Ads)
- Tailor promotional plans to fit each product release
- Data analysis (social media, surveys, ads)
- Other ad hoc duties as assigned by the company

Job Requirements:
- Candidate must possess at least Diploma/Degree in Marketing/Communications
- At least 2-3 years of relevant work experience
- Strong understanding of social media/digital marketing platforms
- Excellent communication skills in English, both written and oral.
- Proficiency in Japanese language is an added advantage, both written and oral, to liaise with Japanese speaking associates when required.
- Willingness to learn the trading card games in order to boost promotion of the brand and product
- Have working knowledge in games, anime, and popular or internet culture will be an added advantage.
- Strong team player with excellent interpersonal and communication skills
- Excellent at schedule management and multi-tasking
- Open to work on some weekends/public holidays for Company events when required.
- Open to travel overseas for business trips when required.

Compensation:
- Working location: Odeon Towers
- Working hours: Monday to Friday 8.5 hours/day including 1 hour lunch break
- Flexible reporting time to work between 8.30am to 10am; 1 hour lunch break between 11.30am to 2pm
- AWS
- Performance bonus

Job Description:

• You’ll review activities’ scheduling to ensure adequate coverage for staff during hours.
• You’ll maintain a high degree of operations accuracy within the team.
• Housekeeping of office and store.
• Considerable delivery wide variety of items/persons to different addresses and through different routes.

Job Requirements:

• Supervisory experience in managing a team is preferred
• some work extra hours needed.
• Independent, possess initiative and optimistic.
• Class 3 driving license.
• Familiar with local routes

As an Operations Executive at GiftMarket Pte Ltd, you will play a key role in supporting the sales team by managing and coordinating the administrative tasks involved in the sales process. You will ensure that orders are processed efficiently, communication with clients and vendors is seamless, and sales operations run smoothly. This role requires strong organizational skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities:

• Handle order placements and process sales orders to ensure timely and accurate fulfillment.
• Assist sales team in daily operation.
• Liaise with suppliers and vendors to confirm orders, track deliveries, and ensure stock availability.
• Responsible for order processing, close follow-up and internal coordination with suppliers, customers, logistics and warehouse to ensure timely delivery.
• Assist with inventory operations by conducting quality checks on goods upon arrival and providing support with packing when necessary.

Requirements:

• 1-2 years of experience in a similar role.
• Strong organizational and multitasking skills.
• Excellent communication skills, both verbal and written.
• Attention to detail, ability to work in a fast-paced environment, and strong sense of urgency.
• Fluency in English and Mandarin is required to communicate with suppliers and clients.
• Ability to work effectively in a team and support cross-functional initiatives.
• Proficient in Microsoft Office (Word, Excel, PowerPoint) and CRM software.

Responsibilities:

• Managing the upgrading, installation & troubleshooting of Windows Server Environment and Azure Environment
• Monitoring & enhancing improvement of the health of servers & network devices
• Performing routine technical documentation, system patch, network & system security control implementation, and maintenance/ enhancement/ backup operations
• Perform standard software applications and installations from prepared images
• IT asset inventory control
• Liaising with internal stakeholders and external clients for the deployment of IT Solutions
• Other ad-hoc tasks related to IT

Requirements:

• Diploma/Degree in any IT-related field
• Individuals with no IT-related qualification but with strong interest in developing a career in IT may apply.
• Individuals with some technical experience in these areas are welcome:

1. Database administration & Virtualization Technology (i.e. Hyper-V)
2. Office 365 Implementation
3. Patch management
4. Router, switch, firewall and access point configuration
5. Server room environment (i.e.: DELL EMC)
6. Server, desktop, printer and another peripherals’ set-up
7. Structured cabling (including backup & recovery management)
8. Windows Server Administration

Job Description

Responsibilities

Reporting to HR Manager/ Senior HR, this incumbent is responsible for full spectrum of Human Resource services and support including assisting in the preparation of payroll in a timely and accurate manner.

• Manage end-to-end recruitment process of local and overseas employees including work pass matters relating to application, renewals, termination
• Liaise with regulatory / authorities for employment matters, e.g. Ministry of Manpower, Immigration & Checkpoints Authority, Ministry of Health, Singapore Medical Council, Allied Health Professionals
• Manage staff movements, contract renewals, attend and manage both frontline and office employees’ queries
• On-boarding and ensuring full integration into company and also off-boarding for all employees
• Assist in the process of monthly payroll using SmartHRMS HR & Payroll system as well as maintain and update employee records and personal data in HRIS system
• Manage performance review, annual salary review and bonus payment processes
• Involve, manage HR projects and organise employee engagement activities
• Any other duties as assigned

Requirements

• Minimum Diploma in Business, Human Resources or relevant qualification
• Possess at least 2 years human resources experience as a 360 HR practitioner
• Meticulous, possess numerical critical reasoning skills
• Systematic and well organized
• High level of integrity, good communication skills
• Able to manage ever-changing business and regulatory landscape
• Proficient with Microsoft Words, Excel & Powerpoint
• Able to start work immediately or within short notice

As an EO Associate Engineer, you will be responsible for Electro-optics system site support, perform troubleshooting, fault diagnosis and failure analysis to determine the cause of failure for the system. Diagnose and repair EO system issues in lab by using logical, step-by-step approaches to ensure minimal downtime for the customers.

Key Responsibilities

• Support the team on Electro-optics and surveillance systems for preventive and corrective maintenance at sites and vessels

• Update all fault reporting documentation for monthly project meeting

• Liaise with customer for maintenance activities

• Perform in house repair of Electro-Optics equipment

• Perform rotational 24x7 standby services for fault recovery works at various locations

• Able to work offshore and work at height

• Support system setup, testing and installation

• Perform other duties as assigned by superior

Knowledge, Skills and Abilities

• Min ITE certificate / Diploma in electrical / electronic / computer engineering

• Possess Singapore Class 3 driving license

• Experienced in Electro-optics System will be an added advantage

Personal Attributes

• Positive work attitude, self-motivated, creative, and resourceful with a customer first mind set

• Independent, hardworking, and able to work under pressure

• Able to handle emergency situations outside of normal work hours when required

• Good inter-personal, organizational, problem solving and teamwork skills.

1. Role Description

This position reports directly to the CEO and interfaces closely with our Administrative and HR department. Parklab will train him/her to become a proficient individual under versatile environment. Parklab is a company that is commited to superior financial standing staff development, personal growth and integrity. This is to ensure that the company experience healthy growth over the years.

2. Specific Responsibilities

• Full set of accounts
• Submission of GST
• ARs and APs
• Accounting of petty cash
• Issuance of tax invoice
• Reporting of P&L and balance sheet
• Any bank related matters
• Financial advisory

3. Competencies

1. Learn to work with the accountant and the CEO to deliver the full financial report on a yearly basis.

2. Submission of GST to IRAS

3. Gain experience with Human Resources Online Systems (LMS / Payroll) and Accounting System.

Responsibilities:

• Content planning and copywriting for social media platforms such as IG, Tiktok
• Develop creative marketing content
• Product photography
• Graphic design
• Keeping up with social media trends/functions
• Knowledge on video production
• Collaborate with influencers and other stakeholders to create video contents

Requirements:

• Familiar with social media platforms (e.g IG, Tiktok is a plus)
• Product photography
• Graphic design (Adobe PS/AI)
• Adobe Premiere Pro would be a plus
• Highly motivated and target driven

Responsibilities:

• Purchase administration and order processing
• Negotiate with suppliers for the most cost-effective deal
• Negotiation of pricing, credit terms and supplier contracts, delivery schedule
• Monitor cost and project budget and develop cost forecasts
• Vendor development-evaluate vendors based on quality, on-time delivery, and cost
• competitiveness
• Source of quotation and liaise with suppliers, manufacturers, and relevant internal
• departments
• To perform any other duties as assigned by management

Requirements:

• Preferably have experience in relevant fields
• Team players and committed to work
• Good communication and negotiation skills
• Proactive in solving problems
• Good in planning, organizing, and prioritizing assignments
• Able to implement improvement processes
• Independent, able to work under pressure, as well as multi-tasking

Job Description

• Plan the installation of IT solutions, CCTV & other electronic equipment
• Plan for testing & commissioning
• Perform Electrical Works including wiring and assembly work
• Set up and install Surveillance equipment and systems
• Maintain and perform troubleshooting for Surveillance equipment and systems
• Any ad-hoc duties as assigned

Requirements

• Min. Diploma in Electrical/Electronic Engineering
• Min. 3 years relevant experience
• Preferable with Class 3 driving license
• Ability to work independently and as a team-player
• Able to perform shift work and work on weekends and public holidays

1. Loading, transporting, and delivering goods to customer in a safe, timely manner.

2. Reviewing orders before and after delivery to ensure that orders are complete.

3. Adhering to assigned routes and following time schedules

4. Loading and unloading goods from vehicles

5. Take new sales order and Inform customers about new products

6. Able to carry heavy items

7. Collect payments

8. Valid 3 or 3A driver's license issued by LTA

9. Maintain delivery van to ensure it remains in good driving condition

Responsibilities:

• Process payroll for employees, including calculating wages, benefits, and deductions.
• Maintain accurate payroll records and ensure timely updates for new hires, terminations, and salary adjustments.
• Ensure compliance with local tax laws, labor laws, and company policies.
• Reconcile payroll accounts and resolve any discrepancies.
• Prepare and submit statutory filings, such as taxes, social security contributions, and other required reports.
• Address employee inquiries regarding payroll and resolve related issues promptly.
• Collaborate with HR and Finance teams to ensure seamless payroll operations.
• Stay updated on changes in payroll regulations and industry best practices.

Requirement:

• Min Diploma Accounting, Finance, Human Resources, or a related field.
• Proven experience as a Payroll Executive or in a similar role.
• Strong knowledge of payroll systems and software.
• Familiarity with labor laws and tax regulations.
• Excellent attention to detail and organizational skills.
• Strong communication and problem-solving abilities.
• Knowledge of multi-country payroll processing.
• Certification in payroll management is a plus.

Clarence Khoh

R15522376

This person works closely with the sales and product marketing team and report to the General Manger for Business & Marketing. He/she will be responsible for developing and implementing marketing strategies to promote our products/services to both businesses and consumers.

Responsibilities include but not limited to:

Campaign Planning and Execution

• Plan and execute integrated marketing campaigns targeting both B2B and B2C audiences, including digital, social media, email, and traditional marketing channels.
• Develop creative and compelling marketing content for both B2B and B2C audiences, including website content, blog posts, social media updates, and marketing collateral.
• Achieve optimal storefront presence, conduct product training, and prepare for launches and other Acer events.
• Execute marketing strategies to drive brand awareness, traffic and conversions to Acer e-store, social media, and e-commerce platform.
• Analyse all digital campaigns key performance indexes to optimize investment.
• Ensure consistent messaging and branding across all marketing channels and touchpoints.

Regional Marketing

• Assist the manager in the planning and execution of regional marketing activities.
• Act as the main liaison with the regional marketing agencies.

Budget Management

• Manage marketing budgets for both B2B and B2C marketing activities, ensuring that resources are allocated effectively.
• Responsible for claims submission and processes.

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Relevant experience:

• Minimum 3 years of experience.

Basic skills required:

• Diploma or Degree in Marketing or Mass Communications.
• Strong understanding of B2B and B2C marketing strategies, channels, and best practices.
• Excellent communication and writing skills, creative and resourceful, proactive, and good time management.
• Knowledge in Adobe Photoshop and Illustrator.
• Fast learner with ability to handle all operational aspects independently.
• Good project management.

Job Description:

We are seeking a highly organized and professional Executive Secretary to provide administrative and operational support to the executive team. The ideal candidate will act as a key point of coordination, ensuring smooth communication and efficient handling of tasks to support business operations.

Key Responsibilities:

1. Executive Support:

• Manage executives' schedules, appointments, and meetings.

• Handle incoming calls, emails, and correspondence on behalf of the executive.

• Organize travel arrangements, including flights, accommodations, and itineraries.

• Prepare reports, presentations, and executive briefs for key meetings.

2. Human Resources Support:

• Assist in recruitment processes, including posting job ads, scheduling interviews, and onboarding new hires.

• Maintain and update employee records, contracts, and attendance tracking.

• Coordinate employee training sessions, workshops, and performance evaluations.

• Address employee inquiries and support HR-related communications.

3. Administrative Duties:

• Oversee day-to-day office operations, ensuring a well-organized work environment.

• Manage office supplies, vendor relationships, and service contracts.

• Organize company events, meetings, and conferences, including logistics and communications.

• Draft and maintain company policies, procedures, and manuals.

4. Financial Assistance:

• Handle petty cash and expense reimbursements, ensuring accurate documentation.

• Assist in preparing budgets, invoices, and financial reports.

• Track and process payments, monitor deadlines, and maintain accurate records.

• Coordinate with the finance team for audits and compliance checks.

5. Coordination & Communication:

• Serve as the main liaison between the executive team, internal departments, and external stakeholders.

• Ensure timely communication and follow-up on action items.

• Screen and prioritize requests, ensuring efficient time management for executives.

6. Task & Project Management:

• Track project timelines and ensure deliverables are met.

• Conduct research and prepare background materials for projects and presentations.

• Handle ad hoc tasks and special projects as assigned by executives.

Qualifications:

• Bachelor’s degree in Business Administration, Human Resources, Finance, or a related field (preferred).

• Proven experience as an executive secretary, office manager, or similar role (3+ years).

• Knowledge of HR, administrative, and financial processes.

• Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

• Excellent written and verbal communication skills.

• Highly organized, detail-oriented, and able to multitask efficiently.

• Strong problem-solving skills and ability to work independently.

• Professional demeanor with the ability to maintain confidentiality.

Job Description

1. Overview of the Company’s IT Infrastructure:

• Team Size: The IT in-charge will support a team of approximately 30–40 employees.
• Key Software: Responsibilities will primarily include managing and troubleshooting: Microsoft Accounts: Including user management and support.
• SharePoint Server: For file storage, collaboration, and VPN access.
• Account Management: Oversee the number of users for both Microsoft and Adobe accounts.
• Equipment Management: Maintain and track IT equipment issued to staff, such as laptops, tablets, and related peripherals.
• Domain Management: Manage company domains, including DNS configurations, SSL certificates, and email domain records (SPF, DKIM, DMARC).
• While not immediately required, the IT in-charge may be sent for training on WESS System (operational software) and Infotech (HR and payroll software) to support these systems if needed in the future.

2. Day-to-Day Responsibilities:

• Provide support for Microsoft software and services, including account setup, troubleshooting, and updates.
• Manage SharePoint server access, monitor usage, and ensure data backups.
• Oversee and manage the number of user accounts for Microsoft and Adobe, ensuring licenses are appropriately allocated.
• Maintain an inventory of IT equipment (e.g., laptops, tablets, and accessories) and manage issuance to employees.
• Configure and maintain domain settings, including DNS records, email-related configurations (SPF, DKIM, DMARC), and subdomains.
• Renew and update SSL/TLS certificates and ensure timely domain renewals.
• Train staff on using Microsoft Teams and other core Microsoft services as needed.

3. Support and Troubleshooting Expectations:

• Employees will submit IT issues via a Google Form, and the IT in-charge is expected to resolve these issues within 3 to 5 working days if related to Microsoft, SharePoint, equipment, or domain configurations.
• Escalate issues outside of their scope (e.g., WESS System or Infotech) to the appropriate vendor or support contact.

4. Key Tools and Technologies:

• Manage and support Microsoft Services (e.g., Microsoft Teams, Office apps, and SharePoint).
• Oversee Adobe Accounts to ensure user access and compliance with license agreements.
• Monitor and maintain SharePoint Server and OpenVPN for secure remote access.
• Use domain registrar tools for DNS management, subdomains, and SSL configurations.

5. Security and Compliance:

• Ensure user accounts for Microsoft and Adobe meet security standards (e.g., password policies, multi-factor authentication).
• Monitor SharePoint backups and maintain readiness for disaster recovery scenarios.
• Secure IT equipment by ensuring proper configurations, access restrictions, and antivirus protections.
• Implement security features for domains, such as domain locking, SSL certificates, and two-factor authentication for domain registrars.

6. Team Training Responsibilities:

• Train staff on Microsoft Teams and other essential Microsoft tools to enhance productivity.
• Develop simple user guides for frequently used processes in Microsoft tools.

7. Performance Metrics:

• Meet the resolution timeline of 3 to 5 working days for reported Microsoft, SharePoint, equipment, or domain-related issues.
• Eoptimal allocation of user accounts for Microsoft and Adobe licenses.
• Maintain high uptime and accessibility for SharePoint server services.
• Ensure all IT equipment is inventoried, tracked, and issued effectively.
• Maintain up-to-date and error-free domain configurations and SSL/TLS certificates.

8. Expected Collaboration:

• Coordinate with department heads for user account requirements, IT equipment requests, and related support.
• Work with external vendors for advanced troubleshooting of SharePoint, Adobe, or domain services.
• Collaborate with management to recommend enhancements to Microsoft tools, SharePoint, IT equipment processes, or domain management strategies.

9. Onboarding and Initial Support:

• The IT in-charge will receive training on WESS System and Infotech software as a contingency for future support needs.
• Initial handover and training will cover current processes for managing Microsoft accounts, SharePoint, Adobe licenses, IT equipment inventory, and domain management.