PRINCIPAL RESPONSIBILITIES
• Provide staff and users with assistance solving computer related problems.
• Test, maintain and monitor computer programs and systems, including coordinating the installation of computer programs and systems, new user account creation/deletion.
• Assist in setting-up of new workstations.
• Support all outlets POS Systems and POS Backend.
• Compile and prepare POS reports from backend reporting systems regularly.
• Maintenance of distributed CCTV systems.
• Based in office and will require travelling to stores for support as needed.
• Liaise with external vendors or principals when necessary.
• Other ad-hoc duties as assigned by the IT Director.
• Rapidly establish a good working relationship with customers and other professionals
• Test and evaluate new technology
• On-site store support
MAIN QUALIFICATION / EXPERIENCE / SKILL AND ABILITY
• Minimum 2 years of experience supporting retail or food & beverage industry
• Mainly Windows environment (Windows 10 and above)
• Experience in helpdesk, IP cameras, SQL query are highly preferred
• Positive attitude with good interpersonal skills
• Required to be on standby mode including weekends/ PH when necessary and working hours may vary.
• Knowledge in network and troubleshooting
• Good verbal and written communication skills