Job Title: Sales Manager – Security Agency

Job Summary:

The Sales Manager for a security agency is responsible for driving revenue growth by selling security manpower services, such as security guards, patrol services, and executive protection. The role requires developing and managing client relationships, leading a sales team, and ensuring the agency meets its sales targets. This position will focus on business development, client acquisition, and managing service contracts across various sectors, including corporate, industrial, and residential clients.

Key Responsibilities:

1. Sales Strategy and Business Development:Develop and execute a sales strategy to increase client acquisition for security manpower services.
   Identify new business opportunities in key industries such as commercial, residential, government, and hospitality.
   Conduct market research to stay informed about security industry trends and client needs.
   
2. Client Acquisition and Relationship Management:Build and manage relationships with prospective and existing clients, such as property managers, business owners, and corporate security directors.
   Present tailored security solutions to meet client needs, including uniformed security officers, mobile patrols, and event security services.
   Manage end-to-end sales processes, from lead generation to closing deals and negotiating contracts.
   
3. Team Leadership and Development:Lead, motivate, and manage a team of sales professionals to meet individual and team sales goals.
   Train the sales team on effective selling techniques, industry knowledge, and customer relationship management.
   Set performance goals and conduct regular performance evaluations for the sales team.
   
4. Negotiation and Contract Management:Negotiate service contracts and pricing with clients, ensuring both profitability and customer satisfaction.
   Prepare, review, and manage service agreements, ensuring they comply with the agency’s standards and legal requirements.
   Handle contract renewals and develop strategies for upselling and cross-selling additional services.
   
5. Collaboration and Coordination:Work closely with the operations team to ensure seamless implementation of security services once contracts are signed.
   Coordinate with HR and recruitment teams to ensure enough qualified security personnel are available to meet client demands.
   Collaborate with the marketing department to create promotional campaigns, presentations, and materials that attract potential clients.
   
6. Client Retention and Satisfaction:Act as a key point of contact for high-priority clients, ensuring satisfaction and addressing concerns in a timely manner.
   Conduct regular follow-ups with clients to assess the quality of services provided and identify areas for improvement.
   Develop strategies to improve client retention rates and minimize contract terminations.
   
7. Sales Reporting and Forecasting:Provide regular sales reports to senior management, including progress towards sales targets, pipeline status, and key account updates.
   Prepare sales forecasts and develop action plans to close any gaps in performance.
   Use CRM tools to track client interactions, sales activities, and progress.
   
8. Compliance and Risk Management:Ensure that all security services offered comply with legal and regulatory requirements.
   Work with internal teams to manage any risks or liabilities related to the deployment of security personnel.
   

Qualifications and Skills:

• Proven experience in sales, ideally in the security, manpower, or facilities management sectors.
• Strong leadership and team management abilities.
• Excellent negotiation and communication skills, with the ability to present complex solutions to a wide range of clients.
• Knowledge of security manpower services, including static guards, patrol services, event security, and VIP/executive protection.
• Goal-oriented and driven to meet or exceed sales targets.

Key Performance Indicators (KPIs):

• Sales revenue generated from new and existing clients.
• Number of new client accounts opened.
• Client retention and contract renewal rates.
• Profit margins on signed contracts.
• Team sales performance and productivity.

Job Title: Operations Manager – Security Agency

Job Summary:

The Operations Manager is responsible for overseeing the day-to-day operations of the security agency, ensuring the effective deployment and performance of security personnel. This role includes managing security staff, coordinating with clients, ensuring compliance with legal and safety standards, and optimizing operational efficiency. The Operations Manager will be the key point of contact between the agency and its clients, ensuring the highest level of service delivery.

Key Responsibilities:

1. Staff Management and Scheduling:Oversee the recruitment, training, and management of security personnel, including guards, supervisors, and patrol officers.
   Develop and manage duty rosters, ensuring optimal coverage of all client sites with trained and reliable personnel.
   Address staffing shortages, absenteeism, and personnel changes promptly to avoid service disruptions.
   Conduct performance evaluations and ensure continuous development and improvement of security staff.
   
2. Client Coordination and Relationship Management:Act as the main point of contact for clients, ensuring their security needs are met and resolving any service issues or concerns.
   Conduct regular site visits and meetings with clients to assess the performance of security personnel and address any operational issues.
   Ensure that all security services are aligned with client expectations and contractual obligations.
   Handle client feedback and complaints professionally, ensuring timely and satisfactory resolutions.
   
3. Compliance and Regulatory Management:Ensure that the security agency and its operations comply with all relevant legal and regulatory requirements, including licensing, labor laws, and health and safety regulations.
   Conduct regular audits and checks to ensure that all security personnel are properly licensed and trained in accordance with industry standards.
   Implement and enforce safety and operational protocols, including incident response procedures, to protect both personnel and clients.
   
4. Incident Management and Reporting:Supervise the response to incidents, emergencies, and security breaches, ensuring timely and effective resolution.
   Coordinate with law enforcement and emergency services when necessary.
   Review incident reports and ensure proper documentation of all events, including accidents, security violations, and client complaints.
   Conduct investigations into incidents and recommend corrective actions.
   
5. Resource and Asset Management:Manage security-related resources, such as vehicles, communication equipment, and uniforms, ensuring they are properly maintained and available as needed.
   Oversee the allocation and deployment of security equipment (e.g., CCTV, alarms, patrol systems) to client sites, ensuring functionality and adherence to client requirements.
   Monitor the budget for operational expenses, ensuring cost-effective use of resources.
   
6. Training and Development:Develop and implement training programs for security personnel, including initial onboarding, regular refresher courses, and specialized training (e.g., emergency response, conflict de-escalation).
   Ensure that all staff are up to date with the latest security techniques, technologies, and client-specific requirements.
   Promote a culture of continuous improvement and learning within the operations team.
   
7. Operational Efficiency and Process Improvement:Identify and implement improvements in operational processes to increase efficiency and service quality.
   Monitor key performance indicators (KPIs) such as staff turnover, response times, and client satisfaction to measure operational success.
   Use technology, such as guard management software and real-time reporting tools, to streamline operations and enhance service delivery.
   
8. Budget and Financial Management:Oversee the operations budget, ensuring expenses are within the allocated budget and looking for opportunities to reduce operational costs without sacrificing quality.
   Manage payroll for security personnel, ensuring accurate and timely payment of wages, allowances, and overtime.
   Monitor and approve operational expenses, including equipment procurement and site-related costs.
   
9. Health and Safety Compliance:Ensure that security staff are trained in workplace health and safety regulations and that all client sites comply with safety standards.
   Conduct regular safety audits and risk assessments at client locations.
   Implement corrective measures to address any identified safety hazards or compliance issues.
   
10. Collaboration with Other Departments:Work closely with the sales and account management teams to ensure smooth handover of new clients and services.
    Collaborate with HR on recruitment, staff welfare, and disciplinary matters.
    Provide feedback to senior management on operational challenges and opportunities for growth.
    

Qualifications and Skills:

• Proven experience in operations management, preferably within the security or facilities management industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills for client and team interaction.
• In-depth knowledge of security industry practices, safety regulations, and labor laws.
• Ability to handle emergencies and resolve conflicts effectively.
• Proficiency in using security management software and tools.
• SS and above
• Driving license

Key Performance Indicators (KPIs):

• Client satisfaction and retention rates.
• Staff turnover and absenteeism rates.
• Incident response times and successful resolution of security breaches.
• Adherence to operational budgets.
• Compliance with legal and safety regulations.
• Efficient scheduling and staff deployment.

Responsibilities:

• Responsible for cleanliness of public area
• Sweep, scrubs and mop floors
• Conduct frequent checks of all restrooms and clean them, replenishing amenities as required
• Vacuum carpet, hard floors
• Upholstery using appropriate machine and mechanical attachments
• Ensuring economical use while replenishing supplies into restrooms
• Carry out correct procedure for rubbish disposal
• Reports all defects and update superior
• Responsible for correct care and maintenance of all machinery and tools used
• Ensure all assigned tasks are completed before the end of shift
• Performs any other duties as may be assigned from time to time by Management

Requirements:

• A team player
• Good communication skills
• Pleasant and polite and able to work independently
• No experience is welcomed

· Greet guests and visitors warmly and make them feel welcome and attended

· Manage guests/customers queries, requests, feedbacks

· Answer phone an email inquiry from potential guests in a timely and respectful manner

· Receive and redirect mail, phone calls, packages, etc

· Anticipate guests needs to accommodate them and provide an exceptional guest experience

· Perform basic administrative/secretarial/reception duties

· Maintain inventory of supplies and order new stock as needed

· Running errands to assist guests/customers

· Handle promotion for events, voucher claims etc

· Record incident reports and assist in follow up actions (if any)

· Ensure that guest spaces and lobby are always clean and tidy

· Any other ad hoc duties as assigned

A Security Site Executive is responsible for overseeing the security measures and protocols to protect a company's assets, employees, and information. Their role involves managing daily security operations, developing security strategies, and ensuring compliance with industry standards and regulations. The job scope typically includes the following responsibilities:

1. Security Operations Management

• Oversee and coordinate daily security operations to ensure the safety and security of the company’s personnel, assets, and premises.
• Manage security teams, including security officers and guards, to ensure smooth operations.
• Develop and implement standard operating procedures (SOPs) for security operations.

2. Incident Response and Crisis Management

• Manage and respond to security incidents and emergencies, including theft, vandalism, breaches, and threats.
• Coordinate emergency response plans and ensure proper communication during crises.
• Investigate security incidents, document findings, and implement corrective actions to prevent future occurrences.

3. Compliance and Regulatory Adherence

• Ensure compliance with local and international security regulations, laws, and industry standards.
• Maintain updated knowledge of security regulations and certifications, such as ISO standards or specific industry guidelines.
• Prepare for and manage site inspections related to security operations.

4. Team Leadership and Training

• Supervise, train, and manage the security team to ensure they are well-equipped to handle security duties.
• Conduct regular training sessions for staff on security protocols, emergency procedures, and threat identification.
• Foster a culture of security awareness among employees through educational programs.

5. Security Policy Development

• Develop and enforce security policies and procedures that align with the organization's goals and legal requirements.
• Ensure all employees are informed and adhere to company security protocols.
• Regularly review and update security policies in response to evolving threats or operational changes.

6. Collaboration with Other Departments

• Work closely with other departments, such as human resources (for employee background checks), and facilities management (for physical security measures).
• Coordinate with local law enforcement and emergency services in case of security incidents or emergencies.
• Partner with senior management to align security goals with the company’s overall strategy.

Required Skills and Qualifications:

• Strong knowledge of physical security systems and protocols.
• Excellent leadership, organizational, and problem-solving skills.
• Familiarity with security technologies (CCTV, access control, alarm systems).
• Knowledge of relevant security regulations and standards.
• Ability to remain calm under pressure and manage crisis situations effectively.
• Experience in risk management and emergency planning.
• Strong communication and report-writing skills.
• PLRD Licensed at least SSO Grade and above
• Least with own motorbike
• Able to commit day and night shift (24/7 response).

Responsibilities:

• Responsible for cleanliness of public area
• Sweep, scrubs and mop floors
• Conduct frequent checks of all restrooms and clean them, replenishing amenities as required
• Vacuum carpet, hard floors
• Upholstery using appropriate machine and mechanical attachments
• Ensuring economical use while replenishing supplies into restrooms
• Carry out correct procedure for rubbish disposal
• Reports all defects and update superior
• Responsible for correct care and maintenance of all machinery and tools used
• Ensure all assigned tasks are completed before the end of shift
• Performs any other duties as may be assigned from time to time by Management

Requirements:

• A team player
• Good communication skills
• Pleasant and polite and able to work independently
• No experience is welcomed

Responsibilities:

• Responsible for cleanliness of public area
• Sweep, scrubs and mop floors
• Conduct frequent checks of all restrooms and clean them, replenishing amenities as required
• Vacuum carpet, hard floors
• Upholstery using appropriate machine and mechanical attachments
• Ensuring economical use while replenishing supplies into restrooms
• Carry out correct procedure for rubbish disposal
• Reports all defects and update superior
• Responsible for correct care and maintenance of all machinery and tools used
• Ensure all assigned tasks are completed before the end of shift
• Performs any other duties as may be assigned from time to time by Management

Requirements:

• A team player
• Good communication skills
• Pleasant and polite and able to work independently
• No experience is welcomed

Role Responsibilities

• Perform on-prem and cloud system management in Microsoft, Virtual (VMWare or Hyper-V), Azure and Microsoft 365 cloud infrastructure such as Exchange Online,SharePoint, Teams, etc
• Participate in design, system set-up and configuration, implementation and deployment of new server and Azure/AWS Cloud Technologies
• Maintains hardware, software and network firewalls and encryption protocols.
• Administers cybersecurity policies to control physical and virtual access to systems.
• Performs network security audits and testing and evaluates system security configurations to ensure efficacy and compliance with policies and procedures.
• Maintaining and supporting ISO/IEC27001 activities
• Responds to cybersecurity breaches, identifies intrusions and isolates, blocks and removes unauthorized access.

Requirements / Qualification

• Possess a Degree/Diploma in IT or equivalent
• Experience in leveraging industry standards and frameworks such as ISO/IEC 27001
• Hands-on experience on administrating Microsoft 365 cloud technologies such as Exchange Online, SharePoint Online, Microsoft Defender and Microsoft Intune
• Hand-on experience with implementing and configuring Azure/AWS cloud technologies such as virtual machines, application services, load balancer, SQL Managed Instance, site to site VPN, storage solutions, network, security, logging and monitoring
• Working knowledge in one or more security and privacy domains such as: security governance policies and procedures, risk management, compliance, access control, network

Responsibilities:

• Responsible for cleanliness of public area
• Sweep, scrubs and mop floors
• Conduct frequent checks of all restrooms and clean them, replenishing amenities as required
• Vacuum carpet, hard floors
• Upholstery using appropriate machine and mechanical attachments
• Ensuring economical use while replenishing supplies into restrooms
• Carry out correct procedure for rubbish disposal
• Reports all defects and update superior
• Responsible for correct care and maintenance of all machinery and tools used

Responsibilities:

• Responsible for cleanliness of public area
• Sweep, scrubs and mop floors
• Conduct frequent checks of all restrooms and clean them, replenishing amenities as required
• Vacuum carpet, hard floors
• Upholstery using appropriate machine and mechanical attachments
• Ensuring economical use while replenishing supplies into restrooms
• Carry out correct procedure for rubbish disposal
• Reports all defects and update superior
• Responsible for correct care and maintenance of all machinery and tools used
• Ensure all assigned tasks are completed before the end of shift
• Performs any other duties as may be assigned from time to time by Management

Requirements:

• A team player
• Good communication skills
• Pleasant and polite and able to work independently
• No experience is welcomed

Role Overview:

As a Sales and Marketing Executive, reporting to and supporting the Senior Account Manager (Sales), you will play a pivotal role in expanding and maintaining a portfolio of clients by delivering top-tier security assurance services. Your responsibilities will include generating and following up on leads, supporting tender responses, client servicing, and contributing to marketing strategies to boost the company’s visibility and growth in cybersecurity solutions.

Key Responsibilities:

Lead Generation and Follow-up

• Actively generate new leads through networking, research, and industry events to expand the client portfolio.
• Follow up on inbound leads, schedule initial consultations, and provide potential clients with information about security assurance services.
• Track all leads in the CRM (Dynamics 365) and manage the lead nurturing process to ensure timely follow-ups and efficient progression through the sales cycle.

Sales Support and Deal Closing

• Participate in client meetings, presentations, and negotiations to clearly articulate the value of security assurance services, focusing on risk reduction, compliance, and enhanced security.
• Collaborate with the Senior Account Manager to drive deals to closure by handling objections, addressing client concerns, and aligning pricing strategies for mutual benefit.
• Work closely with technical presales and project management teams to ensure service deliverables meet client needs and expectations.
• Contribute to achieving sales targets by maintaining a full pipeline, supporting client relationship-building activities, and closing deals effectively.

Tender Follow-up and Coordination

• Assist in responding to tenders by collaborating with the technical team to gather necessary documentation, address technical questions, and ensure timely submission of proposals.
• Monitor tender progress, provide updates to the Senior Account Manager, and coordinate with internal teams to address follow-up questions or clarifications.

Client Servicing

• Provide proactive client servicing by addressing questions, maintaining ongoing communication, and coordinating regular check-ins to ensure satisfaction and identify new opportunities for growth.
• Support the Senior Account Manager in preparing for account reviews and ensure that client needs are consistently met.
• Respond to client inquiries and requests promptly and ensure timely resolution of any service-related issues in coordination with the relevant teams.

Marketing Collaboration and Support

• Work closely with the marketing team to develop and support campaigns that promote security assurance services, including digital marketing initiatives, email campaigns, and social media outreach.
• Analyse industry trends and competitive data to help refine marketing strategies and better align with client needs.

CRM and Data Management

• Update and maintain CRM records for all leads, interactions, and client data to ensure accurate sales tracking and reporting.
• Generate CRM reports to assist in forecasting, tracking pipeline health, and identifying opportunities for resource allocation.

Reporting and Forecasting

• Assist in the preparation of sales forecasts, providing data-driven insights to the Senior Account Manager for strategic planning.
• Contribute to pipeline and revenue projections by analysing CRM data and sales performance metrics.

Responsibilities

- Planning, execution and finalisation of audit assignment

- Able to identify and discuss accounting and audit issues with partners

- Able to work independently and flexibly

- Conduct review of statutory financial statements in accordance with FRS

Requirements

- BAcc or Business graduates, ACCA graduates

- Familiar with local regulatory and reporting requirements

- At least 1 year of relevant experience

Roles & Responsibilities

· Provide assurance services and be in charge of a diverse portfolio of clients

· Support business development activities

· Lead and train junior professionals

· Establish consistent quality and risk management procedures

Requirements:

· Qualified CA Singapore

· Applicants who are public accountants registered with ACRA or who fulfils the ACRA public accountants’ registration are welcomed to apply and will be duly considered

· At least 10 years of experience in external audit

· Experience in audits of construction and not-for-profit organisations preferred

· Sound technical knowledge and business acumen

· Team player with ability to lead a team

Job Description:

. Manage and perform statutory audits for wide range of clientele from various industries

. Perform audit planning, fieldwork and audit reporting

. Able to identify and discuss accounting and audit issues with partners

. Able to work independently and flexibly

. Prepare reports, communicate findings and recommendation

Requirements:

. Diploma/Degree in Accountancy or professional accounting qualification i.e. CA Singapore, ACCA, CPA Australia or equivalent recognised by ISCA

. At least 2 years of work experience in a public accounting firm

. Possess good initiative, resourcefulness and meticulous

. Independent team player with strong analytical and management skills

Roles & Responsibilities

Responsibilities:

• Manage a portfolio of audit clients across diversified industries.
• Serve as the main liaison point between the firm and clients, providing timely responses to client inquiries and needs, and maintaining regular contact throughout the audit process.
• Ensure audit assignments are completed in a timely manner and within the agreed budget.
• Mentor, develop, and motivate team members to achieve technical competencies and efficient performance.

Requirements:

• Degree in Accountancy or a professional accounting qualification (e.g. CA Singapore, ACCA, CPA Australia), or equivalent recognized by ISCA.
• At least 5 years of working experience in a public accounting firm
• Strong initiative and attention to detail.
• Sound knowledge of local and international accounting principles and financial reporting frameworks.
• Strong written and verbal communication skills.

Responsibilities:

• Responsible for cleanliness of public area
• Sweep, scrubs and mop floors
• Conduct frequent checks of all restrooms and clean them, replenishing amenities as required
• Vacuum carpet, hard floors
• Upholstery using appropriate machine and mechanical attachments
• Ensuring economical use while replenishing supplies into restrooms
• Carry out correct procedure for rubbish disposal
• Reports all defects and update superior
• Responsible for correct care and maintenance of all machinery and tools used
• Ensure all assigned tasks are completed before the end of shift
• Performs any other duties as may be assigned from time to time by Management

Requirements:

• A team player
• Good communication skills
• Pleasant and polite and able to work independently
• No experience is welcomed

Job Scope:

• ICT Trainer
• To assist PA CCA teachers-in-charge in the conduct of student training and support all school events and functions
• To assist HOD/ICT, Subject Head/ICT and ICT Manager in the daily ICT routines, operations and other tasks assigned where required.
• To assist Principal/Vice-Principals in other tasks assigned.

Requirements:

• At least 2 years of experience in designing and conducting coding and makerspace programme workshops.

• At least 2 years of experience in training students to operate PA systems to support events.

• ITE / Diploma holder in IT-related discipline

• Professional certifications

• Has knowledge and skills and able to teach use of Edtech tools

• Has knowledge and able to teach use of Apple hardware and application ecosystem (Personal Learning Device, iPad)

• Has knowledge and skills and able to teach operating PA systems

• Has knowledge and skills and able to teach use of broadcasting tools (OBS) to support events

• Has knowledge and skills and able to teach use of maker tools and conduct maker workshops

Contract Period: From 1 Jan 2025 to 31 Dec 2025

Location: Tampines

Salary: TBA

Working Arrangement:

• Mondays to Thursdays: 8 am to 515 pm (including 45 minutes lunch)

• Fridays: 8 am to 4.45 pm (including 45 minutes lunch)

Service usually not required on Saturdays, Sundays and gazetted public holidays

EA License No: 96C4864

Reg. No.: R24121728

Role Description

You will be building and growing a portfolio of new and existing clients by delivering world class security assurance services that verify our client’s compliance with regulatory and technical security standards.

You will be responsible for managing the sales cycle of multiple ongoing projects across multiple clients. You will be supported by technical presales and project management for service and project delivery.

Key Responsibilities:

Sales

• Lead client meetings, presentations, and negotiations, clearly articulating the value of security assurance services in terms of risk reduction, compliance, and improving overall security posture.
• Work closely with marketing and product teams to align strategies and support campaigns that promote security our assurance services.
• Stay updated on industry trends, emerging threats, and compliance regulations, ensuring your recommendations are relevant and effective.
• Achieve and exceed sales targets by managing a full sales pipeline from a portfolio of existing clients incoming leads and new lead generation.
• Align our pricing strategies with clients to capture future repeat business

CRM Management

• Keep CRM data up to date and accurate for effective account management.
• Utilise CRM, Dynamics 365 for tracking leads, managing client interactions, and ensuring the sales process is optimised.

Account Planning:

• Work with the technical Pre sales team to identify the client’s security requirements based on the client’s security goals, compliance regulations and standards.
• Collaborate with internal teams to create strategic account plans, focusing on long-term client needs and opportunities for growth.

Forecasting and Reporting:

Regularly update sales forecasts and provide detailed reports on pipeline health, deal progression, and revenue outlook. Use CRM data and analytics to accurately predict sales performance and plan resource allocation.

Qualifications and Experience:

• Bachelor’s degree in Computer Science, IT, Business, or related field.
• 3-5 years of experience in cybersecurity sales, specifically selling security products or services would be advantageous.
• Experience working with CRM systems for managing client data, tracking sales progress, and forecasting.
• Strong understanding of security assurance services and their role in compliance, risk management, and security improvement.
• Proven ability to meet or exceed sales quotas and manage complex accounts with multiple stakeholders.
• Excellent communication, presentation, and negotiation skills with the ability to engage with both technical and non-technical audiences.

Preferred Skills:

• Previous sales and account management experience
• Knowledge of security testing is an advantage.

What We Offer:

• Competitive salary and commission structure.
• CPF contributions and comprehensive medical benefits.
• Professional growth opportunities in a fast-growing sector.
• Supportive and collaborative work environment.

Look forward to hearing from you!