Your Responsibilities
1. Collaboration with back-end operations team and physical distribution teams to ensure orders are processed and dropped timely & accurately.
2. Handling of order & cash related incidents including non-quality, rejections, returns, shortages, overdue, claims and deductions.
3. Analysing of customer order data to recommend differentiated solutions/service opportunities that contributes to organization’s value creation targets.
4. Improve existing process/operations with a continuous improvement mindset.
What success looks like - - -
100% of orders under your responsible accounts are processed and deliver on time with maximum order fulfilment rate.
100% of customers’ and internal parties queries are being attended to.
100% of Reports are being generated on time with accuracy
Characteristic of the ideal candidate. - - - - - - -
Detail-Oriented: strong attention to detail, ensuring accuracy in order processing and documentation. Proactive:
They should demonstrate initiative by anticipating potential issues and addressing them before they escalate.
Adaptable: The ability to adjust to changing circumstances, processes, or technologies is crucial in a dynamic work environment.
Customer-Focused: A strong commitment to understanding and meeting customer needs, with a positive attitude towards service.
Team Player: A collaborative mindset that values teamwork and contributes positively to group dynamics.
Positive Attitude: A positive outlook, even in stressful situations, can contribute to a better work environment and enhance customer interactions.
Culturally Competent: Ability to work effectively in diverse environments and understand different perspectives, especially in global organizations.
Hard skill needed:
• Microsoft Outlook (nice to have) – for email communication, calendar scheduling.
• Microsoft Excel (Must have) - proficiency in formulas, functions, pivot tables
• SAP (nice to have)
Day-to-day activities
• Review Emails and communications for customer orders, inquiries, requests.
• Check orders issues and coordinate with other departments (internal P&G) to identify solutions.
• Finalize the solution to resolve order issues, coordinate and provide guidance to Order management processing team.
• Generate Order summary, proforma invoice and send to customers.
• Coordinate with Account receivable team on the payment.
• Handle inquiries from customers/other departments regarding order status, shipping details
• participate in team meetings to discuss process improvements, challenges, and strategies for enhancing customer satisfaction.
• Generate reports.
• Any other ad-hoc tasks as assigned by team leader or team manager.
Fluency in Thai is preferred as clients are Thai and interacting with them daily will be one of the tasks.
