Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Punggol Plaza)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

Job Summary:

You will be responsible for the sales and marketing of full range of ADLINK products in all areas within Singapore.

Major Job Responsibilities and Duties:

• Manage existing customers and develop new customers.
• Provide pre-sales technical assistance and after-sales support to customers.
• Prepare quotations and follow up on sales enquires/proposal from customers.
• Prepare sales visits, and maintain funnel status and sales forecasts on weekly basis or as and when required by the immediate supervisor.
• Facilitate meetings, workshops and trainings with customers as and when required.
• Support marketing activities in seminars, trade shows, conferences, and other marketing events.
• Maintain a sound technical/application knowledge base on all products.
• Deliver presentations and hands-on demonstrations of ADLINK products, applications, and technology for the purpose of product sales.

Qualifications:

Diploma/Degree in Electrical/Electronics, or related majors.

Experience and Skills:

• Experience in Sales of industrial electrical products solutions (at least 5 years), with proven Sales track record in any of the following sectors: Industrials, Materials, Utilities and Healthcare.
• Fluent in English, both oral and written.
• Excellent communication, good interpersonal skills, and effective time management.
• A highly motivated who is hungry to win, always looking to push your own limit.
• Work cooperatively in a team, and also work efficiently individually.
• Proficient with Windows-based applications (Word, Excel, PowerPoint).
• Possess valid driving license and own vehicle will be an advantage.

Be a part of a successful Application Development team in Renesas!

Responsibilities:

• Responsible to develop/outsource hardware designs on Analog measurements
• Responsible to develop/optimised required Firmware including APIs and Libraries
• Responsible to create application notes and training materials
• Build up Application Solution Skill set on Energy/Power Measurements
• Required to train and support Field Application Engineers and customers in ASEAN, India, Australia/NZ

Requirements:

• Degree in Computer Engineering/Computer Science/Electronic Engineering or its equivalent
• Proficient in C and assembly language programming with good understanding of microcontrollers/microprocessor basic architecture
• Creative and have a passion in embedded system design and development
• Possess good presentation and communication skills
• A team player who is self-motivated, resourceful, proactive and able to work in a collaborative environment with both individual and team decision making
• Ability to understand and execution of given project specification within timeline
• Ability to report regional requirements and provide technical support to FAEs and Strategic Customer
• Willing to travel
• Preferably 2 to 5 years of experience but fresh graduates may apply as well

Possessing the following will be added advantages:

• Lead engineer or managed a team of engineers
• Good understanding of Embedded software systems and the requirements of a Product
• Proficient in Analog and Digital Circuitry Hardware design/troubleshooting and Systems software Design
• Good understanding in Integrated Development Environment tools such as simulator, debugger, emulator
• Experience in version control (Git, SVN)

knowledgeable in

• CAD Tools such as Altium schematic entry and Layout or equivalent
• Understand Energy/Power Concept and Calculation
• Communication Stack/Protocol or equivalent
• Applications such as Metering, Sensory

Job Purpose

The main job responsibility for this position is the accurate and efficient registration and administration of tests orders and ensure test reports are sent to clients within set turn around time.

Responsibilities

• Answer and route incoming telephone calls.
• Liaise with the despatch team to ensure smooth collection / delivery of specimens and documents from destination to destination.
• Process reports and bills.
• Manage and maintain general Inventory.
• Troubleshoot problems that arise with assistance and guidance from the immediate Reporting Officer.
• Print, collate or type all Laboratory and administrative reports, invoices and administrative reports related to the operation of the lab.
• Tracing of Laboratory results, answering or routing enquiries from clients, doctors or patients.
• Perform order entry and carry through with the process of order entry
• Perform billing functions e.g. checking audit reports, issue credit notes, checking that charges to clients are correct.
• Assist immediate Reporting Officer in the training and orientation of new staff at the various job tasks.
• Assist other client service staff in resolution of problems.
• Perform special assignments when need arises
• Any other duties as assigned from time to time.

Key Performance Indicators

• Accuracy and speed of collation of reports/invoices.
• Quantity, speed and accuracy of order entry/opening or sorting samples/labelling of samples.
• Answering of queries / follow-up with clinic.
• Accuracy and completeness in scanning documents for archival.
• Competency of staff.
• Manage inventories/supplies.
• Checking of documents.

Skills, Knowledge and Abilities

• Computer literacy e.g. Microsoft Office

Education and Experience

• Completed Sec 4 / GCE “N” Level / GCE “O” Level or has sufficient combination of education and experience.
• Fluent English reading and writing skills required.
• Minimum two (2) years of working experience preferred
• Candidates without experience may apply

Primary role purpose:

Based out of our Singapore office, the Systems Engineer will be responsible for the Operational Systems Engineering aspect of the GX Radio Network Subsystems, on a global scale, thus it will be covered by more than 15 ground stations to gateway traffic.

The role is essential for managing the Radio Access part of the GX radio network subsystems to fulfil the 24/7 on-call support to operations. Work with our Technology teams and vendors to bring new RAN features into operation. Test and verify any new upgrades in the lab and preproduction system. The Systems Engineer will also have to coordinate and interface externally with manufacturers, to follow up on any bug fixes and make sure the vendor support is provided promptly and efficiently to operations and engineering, to meet all the SLAs and availability requirements. The successful candidate will be responsible also, for providing operational technical support to any Network Operations, Customer Care and Business portfolio enquiry that requires UT Core Module and Network systems combined troubleshooting.

The successful candidate will have to travel periodically to the manufacturer and Satellite Access Station facilities. You will be responsible for ensuring that the system is manufactured, assembled, verified, validated and functions per the requirements of the contract, to be able to perform the following operations engineering tasks.

Key Responsibilities:

• Advanced disciplinary expertise acting as functional/sector specialist
• Work with Technology teams and other stakeholders to validate, test and deploy software and hardware upgrades in production
• Test and validate the functionalities of the new releases before and after deploying them to production
• Create procedures for Network Operations and site operators to follow and maintain proper systems behaviour
• Work on resolving complex issues that may impact multiple areas
• Take ownership of both internal and external relationships receiving direction in the form of objectives
• On-call duty, providing 24/7 engineering support for GX Radio network, globally
• Responding to Network Operations and Customer Service enquiries and provide solutions promptly
• Troubleshoot any RAN-related problems (H/W or Systems), ensuring all agreed SLAs and availability figures are met
• Raise support cases with vendors and manage the bug fix implementation with minimum traffic impact
• Interact with vendor Development teams to validate and cascade new software and configuration settings into the live network safely
• Provide regular traffic, network performance and test reports to Business Unit teams and SLA reports analysis
• Perform preventive maintenance and maintain H/W availability for all redundancy schemes
• Actively participate in RDT functionality by implementing Change Requests and preparing all sites for new s/w and patch roll-out
• Support the integration and operation of the safety services (Maritime and Aero safety service) with the Radio network

About Us:

We develop comprehensive software products and solutions ranging from IT consultancy to infrastructure and hardware setup to optimise customers' experiences. To establish ourselves as a leading provider of applications and healthcare support services for the Asian market, and partner healthcare customers to build a safe medical environment for all.

We are driven by our group philosophy as defined below:

1. Provide the best to our customers through a service-oriented culture

2. Create new value through innovation

3. Realise greater possibilities through advanced technology

Roles and Responsibilities:

• Responsible for providing technical assistance and support related to computer systems, applications, hardware or software testing
• Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution
• Provide technical assistance and support for incoming queries and issues related to computer, systems, software, applications, and hardware
• Respond to queries either in person or over the phone
• Write training manuals
• Maintain daily performance of computer and application systems
• Respond to email messages for customers seeking help
• Ask questions to determine nature of problem
• Walk customer through problem-solving process
• Install, modify, and repair applications and computer hardware and software
• Run diagnostic programs to resolve problems
• Are required to apply information security in accordance with the established policies and procedures of the organization.

Requirements:

• Diploma or Certificate in IT/Computer Engineering with 1-2 years of working experience in technical support
• Experience in basic networking support
• Experience in supporting OS platforms such as Windows 10 and MS Office applications
• Prefer candidates who are resourceful, good working attitude & takes initiative
• Good communication skills and administrative skills