Responsibilities

• Ensure Glory meets all contracted obligations, response times, repair times, Preventive Maintenance, minimise repeat call
• Get involved with day to day Repair activities when the workload suggests an SLA breach
• Support both domestics and regional customers’ repairs

Qualifications:

• Recognised technical qualification

Experience:

• Minimum 3 years’ experience in a technical support role handling complex technical issues
• Customer facing experience

Skills and Attributes:

• Excellent communication (written and verbal) and interpersonal skills
• Ability to work independently and set priorities to meet customer and organisational expectations
• Proven problem solving and analytical skills
• Excellent organisational skills
• Strong customer service orientation
• Ability to handle high-pressure situations
• Self-motivated with the ability to meet deadlines
• Commercial awareness
• Ability to engage and motivate team members

A dynamic individual who is willing to take end to end responsibility for customer service delivery and installation in a well established high end furniture business.

• Experience in high end furniture delivery is a critical requirement.
• Ability to train and support at high end installations
• A degree ideally in a mechanical or engineering discipline as support for electric items is critical
• Working 6 days a week, and public holidays to give customers the 24 hour experience that they deamnd
• Ability and experience of CRM systems
• Knowledge of delivery approaches
• Ability to monitor and improve all areas of installation and delivery.
• Hands on during container unloading
• Expertise in developing quality processes.
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COMPANY DESCRIPTION

Mediacorp is Singapore’s largest content creator and national media network, operating a suite of TV channels, radio stations, and multiple digital platforms. Its mission is to engage, entertain, and enrich audiences by harnessing the power of creativity.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

• Provide operational and maintenance support for Satellite Broadcast Service
• Knowledge of Satellite Transmission (i.e. Solid State Power Amplifier (SSPA)/BUC, Satellite modulator, Integrated Receiver Decoders (IRDs) or Satellite Headend (i.e. Video Encoder, Multiplexer)
• Perform equipment/system configurations, Video switching, IP routing and monitoring of Radio Frequency (RF) & Video signals for Broadcast production and operation
• Perform Satellite uplink and downlink configurations
• Perform RF equipment/system preventive and corrective maintenance
• Perform Broadcast equipment/system preventive and corrective maintenance
• Perform IP broadcast network configurations and maintenance
• Ability to understand technical issues and to provide periodic/planned preventive & corrective maintenance

• Degree in Electrical or Electronics Engineering with at least 1 year of working experience with communication protocols including RF and TCP/IP
• Candidate without the required academic qualifications but with at least 4 years of experience are welcome to apply
• Experience in Satellite Communication or Broadcast Engineering would be added advantage
• Possess good learning attitude as extensive training will be provided to equip candidate with the necessary Broadcast Engineering knowledge and skills
• Able to perform shift work