About TUMCREATE

TUMCREATE is a multidisciplinary research platform of the Technical University Munich (TUM) at the Singapore Campus for Research Excellence and Technological Enterprise (CREATE). We are joining forces with universities, public agencies, and industry for the advancement of future technologies.

A new multi-disciplinary project named “Centre for Energy & Emissions Modelling (CE2M) Phase 2” hosted by A*Star with TUMCREATE as one of their partners has been launched. The overall goal of this project is to provide policymakers with a toolbox to explore pathways to “net zero” in Singapore. For this purpose, an existing model integration framework shall be enhanced through a systems of system modelling & simulation approach. Different models will be coupled using interfaces that enable them to communicate with one another.

Please visit www.tum-create.edu.sgfor more information about TUMCREATE.

Objective of the position:

We are looking for an experienced Software Engineer who will work on building interfaces between models and to expand existing models to facilitate model coupling. This is a 24-month fixed term contract with the possibility of extension.

Job Responsibilities:

• Familiarise with and review existing models developed by the project partners.
• Identify weak points of the models, particularly with regards to interfacing them with other models.
• Define and implement interfaces between the models.
• Contribute to the development of a system-of-systems model that includes all models.
• Presentation of the results in at least one international scientific journal.

Job Requirements:

• PhD or Master’s degree in Electrical Engineering, Computer Science or a related field from a reputable university.
• Knowledge of software development and versioning systems.
• Programming knowledge of Python.
• Experience in software modelling, preferably in the field of energy and power systems.
• Knowledge of energy and power systems is preferable.
• Knowledge of the tools URBS and TIMES is a plus.
• Ability to interact with other researchers and define a working structure.
• Good English writing and communication skills.
• Good interpersonal skills for working in an international research team with people of different backgrounds.

What TUM CREATE offers you:

• Competitive salary that commensurate with experience
• Medical insurance
• Good amount of leave/vacation days
• Vibrant, modern and positive working environment in Singapore
• Campus-sited office location with a host of facilities
• In-building perks including gym, game room and coffee room

Applications:

Please send your application including cover letter and CV to [email protected].

We look forward to receiving your application.

Job Responsibilities:

1. Oversee the control of after-sales service agreements with service providers.
2. Localize and manage service providers' business policies such as network permission, marketing activity, parts and accessories assessment policies, set and control pricing policies.
3. Implement and assess policies related to after-sales customer complaint handling.
4. Handle complaints and follow up with external platforms.
5. Coordinate customer complaint information.
6. Handle translation and printing of after-sales related materials.

Recruitment Requirements:

1. Minimum bachelor's in automotive related or project management fields.
2. Experience in automotive after-sales, including customer complaints and business-related tasks.
3. Strong execution ability, service awareness, and communication skills.
4. Proficiency in MS Office and other office software.

We create specialized, innovative, and software applications in maritime operations. We apply a systematic approach that motivates customer adoption and recurring usage. The Customer Service Specialist helps our customers in the early adoption phase, reducing and removing adoption pains. Your success is culminated in a complete phase-out of manual features to the fully digital offering.

JOB DESCRIPTION:

You will be responsible for ensuring the satisfaction and success of our customers by providing exceptional support and service. As a primary point of contact for our Japanese customers’ operations, you will work closely with them to understand their adoption pains, and to ease them in recurring usage as soon as possible.

You will play these Key Functions:

• Manage customer accounts, including onboarding new customers, providing ongoing support to ensure customers smooth adoption & recurring usage
• Coordinate between the customer and vendor, conduct daily operations and deliver a customer-centric experience across all channels including phone calls and emails
• Actively engage in refining customer experience through regular customer feedbacks from conducting of daily operations
• Identify & report gaps, challenges, variations and differentiations between manual operations and digital applications
• Build and maintain strong relationships with customers to ensure their success and satisfaction with our products and services
• Work closely with cross-functional teams, including marketing and product development to ensure a seamless customer experience
• Provide timely and effective resolution to customer issues and inquiries, escalating issues as necessary

Job Requirements:

• Minimum Must-Have Business Japanese proficiency (include speaking, reading, writing) - essential to liaise with Japanese customers
• Possess 5-8 years experience in liaising with Japanese business customers
• Possess a Degree or Professional Certificate relating to Japanese Language
• Experience in maritime operations (e.g. ship-owner/operator)
• Proficient in handling B2B technology & software application/platform
• May be required to respond to customers queries during Japan business hours
• Excellent communication & persuasion skills with a customer-centric orientation
• Self-motivated, patient, and a fast learner with tremendously positive attitude
• Adaptive, flexible, and a flair to work in a fast-paced and ever-changing environment
• Ability to think comprehensively and solve problems

- Oversee operations and cleanliness on ground

- Perform general cleaning to maintain cleanliness

- Manage customer complaints in professional manner

- Manage manpower deployment

- Conduct site inspections to ensure compliance with health and safety standards

- Prepare operations reports and other administrative duties

- Any other related duties assigned by manager

Working in the engineering team, the senior network engineer have extensive knowledge and experience in installation, termination of network equipment (Copper & Fiber Outlet, patch panel and cable management). He/ She will possess hands-on experience in testing & programming of network switch, router, WLAN controller, AP and firewall. He/ she have relevant system architect in data center infrastructure design and implementation including server (VMware), SAN storage and network.

Responsibilities

1. Take ownership of system design & implementation to make a truly access and complete of client requirements until full closure of the project delivery.

2. Conduct factory acceptance test in the workshop, providing FAT report.

3. Deliver customer training, presentation and support.

Key Deliverables

1. Functional Design

2. Infrastructure Block Diagram

3. System Termination Diagram

4. Network, Server & Storage Configuration profile

5. Infrastructure Security policy profile

6. FAT procedure & report

7. SAT procedure & report

Job Specifications

1. Minimum Bachelor in computer science, network or equivalent technical discipline.

2. Proven 5 years’ experience in a similar role & responsibility

3. Well organized documentation, objective driven, time-sensitive and resourceful.

4. CISCO certified (CCNP preferred)

5. NetApp / EMC certified (NetApp NCDA preferred)

6. VMWare certified (VCIX6-DCV preferred)

Job Description:

• Drive the overall Company’s Quality Assurance and Quality Control functions and programmes
• Support the Project Management and QAQC teams in the development and implementation of Project Quality Plans (PQP)/CONQUAS/Quality Mark/Quality Management plans
• Ensure strict compliance with various Contractual QAQC Requirements conforming to Project requirements
• Oversee the renewal audits & surveillance certification audits of existing ISO 9001 certifications to the latest versions
• Act as main liaison party with external certifying body on all ISO certifications related to Quality
• Oversee the continuous operations of the In house Academy with HR department to upskill and train all employees internally through in-house courses/training
• Conduct site-based Quality-related training to promote quality culture, better knowledge and awareness among project site staff

Requirement:

• Possess a recognized Engineering Degree with certification and equivalent
• Preferably BCA CONQUAS / QM manager certification , Internal ISO 9001 Auditor certification is a plus point
• Min 5 years experience as QA/QC role
• Expereienced in BCA CONQUAS / Quality Mark Assessments is a plus point
• Positive working attitude and can starts within short notice period

Working in the engineering team, the senior network engineer have extensive knowledge and experience in installation, termination of network equipment (Copper & Fiber Outlet, patch panel and cable management). He/ She will possess hands-on experience in testing & programming of network switch, router, WLAN controller, AP and firewall. He/ she have relevant system architect in data center infrastructure design and implementation including server (VMware), SAN storage and network.

Responsibilities

1. Take ownership of system design & implementation to make a truly access and complete of client requirements until full closure of the project delivery.

2. Conduct factory acceptance test in the workshop, providing FAT report.

3. Deliver customer training, presentation and support.

Key Deliverables

1. Functional Design

2. Infrastructure Block Diagram

3. System Termination Diagram

4. Network, Server & Storage Configuration profile

5. Infrastructure Security policy profile

6. FAT procedure & report

7. SAT procedure & report

Job Specifications

1. Minimum Bachelor in computer science, network or equivalent technical discipline.

2. Proven 5 years’ experience in a similar role & responsibility

3. Well organized documentation, objective driven, time-sensitive and resourceful.

4. CISCO certified (CCNP preferred)

5. NetApp / EMC certified (NetApp NCDA preferred)

6. VMWare certified (VCIX6-DCV preferred)

Reporting to the Engineering Manager, the systems engineer will provide engineering design, technical configuration, drawing of various telecommunication systems.

He/ She will possess extensive knowledge and experience in Engineering design of telecommunication, safety & security and marine navigation systems covering technologies such as IP Infrastructure, WIFI WLAN, Firewall security, IP-PABX, PAGA, CCTV, VCS, TETRA/DMR UHF/VHF Radio, GMDSS Radio, GEO/MEO/LEO VSAT, IPTV, Radar, Gyrocompass and etc and provide engineering design, technical configuration, proof of concept as well as drawing instruction of various telecom systems.

Responsibilities

• Take ownership of engineering design and make a truly access and understanding of client requirement and propose the right solution to fit the specs.
• Produce engineering document (VDRL) and close the client comments in a timely, high quality and accurate manner.
• Produce scratch drawing and guide the AUTOCAD drafter to come out the engineering drawing deliverables.
• Adapt the industrial standard and best practice into the engineering drawing preparation, design, review, and submission.
• Guide the in-house technician for equipment assembly and cabinet integration; implement the system configuration, simulation, testing and verification.
• Conduct factory acceptance testing (FAT) to client and provide in-house training to client as well as commissioning engineer.
• Any other ad hoc tasks required for business needs.

Requirements

• Minimum diploma in telecom or equivalent technical discipline
• Proven 4-5 years’ experience in a similar role within the industrial markets.
• Well organized documentation, time management skills
• Ability to articulate and share concepts with customers and suppliers.
• Ability to work with cross function teams and lead the team
• Objective driven, time-sensitive and resourceful
• Certificate of AUTOCAD will be added advantages.
• Site commissioning / radio surveying experience as per SOLAS / MODU will be added advantages.
• Ability to use various coverage tools such as CadnaA for PAGA, Ekahau for WIFI coverage, iBwave for UHF/GSM coverage will be added advantages.

Key Responsibilities:

• Provide remote and on-site technical support, including but not limited to, Incident Management and Problem Management

• Escalate incidents, problems, changes to Team Lead, Service Delivery Manager, Account Manager or vendors as per defined business rules, ensuring timely resolution of client service requests

• Liaise with vendors needed to achieve incident and problem resolution.

• Maintain detailed knowledge of clients’ environments, where applicable, by maintaining and updating relevant documentation.

• Provide high levels of customer service and resolving problems/issues with the client in a constructive manner.

• Prepare adhoc reports as required for contractual requirements.

• Contribute to ITIL based processes to ensure successful delivery of services and initiate solutions to improve quality and productivity

• Participate in client presentations when necessary

Job Requirements:

• CCNP or CCIE in Enterprise is required

• Hands-on experience in installation, configuration and troubleshooting of Cisco routers, wireless or switches

• Have some working knowledge of Cisco Routers, Switches, SD-WAN, DNA, Wireless products in addition to Meraki Switch, Router, Wireless products

• Degree or Diploma in Computer Science, Computer or Electronics Engineering, Information Technology or related disciplines

• At least 3 years of experience in a technical support environment working with Cisco products

• Experience with VMWare NSX and VMWare Load balancers, is an added advantage

• Knowledge of Aruba, Bluecoat, Ironport, F5, Checkpoint, Fortigate or Juniper products is also preferred

• Able to work in a 24x7 and team environment

About the team:

The Enterprise Technology team is a diverse and collaborative group of professionals responsible for driving the technological advancements within GXS Bank. We work on cutting-edge projects that aim to enhance the bank's infrastructure, security, and operational efficiency. Our team is at the forefront of innovation, leveraging the latest technologies such as cloud computing, artificial intelligence, and data analytics to deliver exceptional solutions.

About the Role:

The End-User Computing (EUC) Specialist/Engineer will be responsible for managing and supporting the endpoint devices used by GXS Bank employees. This includes desktops, laptops, mobile devices, and peripherals. The role involves ensuring the reliability, security, and optimal performance of these devices, addressing technical issues, and implementing best practices for endpoint management.

Key Responsibilities:

1. Endpoint Device Management

• Oversee the deployment, configuration, and management of endpoint devices (desktops, laptops, mobile devices, etc.).
• Manage and maintain device lifecycle, including procurement, setup, patch management, and decommissioning.
• Ensure devices are compliant with security policies and regulations.

2. Technical Support and Troubleshooting

• Provide first and second-level technical support for endpoint devices.
• Diagnose and resolve hardware and software issues, including connectivity, performance, and application problems.
• Escalate complex issues to higher-level support or external vendors as necessary.

3. Software and Patch Management

• Deploy and manage software applications and updates across endpoint devices.
• Implement and monitor patch management processes to ensure devices are up-to-date and secure.
• Utilize endpoint management tools (e.g., Jumpcloud, Automox, Microsoft Endpoint Manager, SCCM, Intune) for software distribution and compliance monitoring.

4. Security and Compliance

• Implement and enforce security measures, including antivirus software, encryption, and endpoint protection solutions.
• Conduct regular security audits and vulnerability assessments on endpoint devices.
• Ensure compliance with internal security policies and external regulations (e.g., MAS, NIST, CIS).

5. User Training and Documentation

• Create and maintain documentation for device configurations, troubleshooting procedures, and best practices.
• Conduct training sessions for end-users to enhance their understanding and effective use of endpoint devices.
• Develop FAQs and knowledge base articles to support self-service and reduce sup
• port requests.

6. Performance Monitoring and Reporting

• Monitor endpoint device performance and usage metrics to identify trends and potential issues.
• Generate regular reports on device health, support ticket resolution times, and user satisfaction.
• Provide recommendations for system improvements based on performance data.

7. Collaboration and Communication

• Work closely with other IT team members, business units, and external vendors to ensure cohesive support and implementation of endpoint management solutions.
• Communicate effectively with stakeholders to understand their needs and address technical concerns.
• Participate in regular team meetings and contribute to strategic planning for IT services.

Qualifications:

Education: Diploma/bachelor’s degree in computer science, Information Technology, or a related field.

Experience:

• Minimum of 3 years of experience in IT support or endpoint management.
• Hands-on experience with endpoint management tools (e.g., Automox, SCCM, Intune, Jumpcloud).

Technical Skills:

• Proficiency in troubleshooting and resolving hardware and software issues on endpoint devices.
• Knowledge of endpoint management tools for software deployment, patch management, and compliance monitoring.
• Familiarity with scripting languages (e.g., PowerShell, Python) for automation tasks.
• Understanding of IT security practices and endpoint protection solutions.
• Experience with mobile device management (MDM) solutions.

Soft Skills:

• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Customer-focused mindset with a commitment to delivering high-quality support.

Jason Energy Pte Ltd, a wholly owned subsidiary of Jason Marine Group Limited has significant experience in providing completed integrated telecoms for the offshore/onshore oil and gas industries. As a recognised Telecommunication System Integrator in the oil and gas global market, we provide turnkey project systems that covers a full spectrum of services from the areas of engineering design, project management, supply, integration, installation, testing, commission, and maintenance.

We are looking for a Project Engineer to prepare, schedule, coordinate and monitor the projects that are being assigned to him/ her. Reporting to the Project Manager in the Project Team, he/ she will

• Work together with the clients, either at our office or client’s locations, to understand their needs and translate them into an actionable plan with the team.
• Work closely and communicate effectively with project manager, and other project team members to create and deliver quality solutions for the clients.
• Perform quality control work, taking into considerations of the budget, schedule, and plans.
• Keep track of project status and provide regular reports.
• Assure all the deadlines are being met.

Requirements:

• Diploma or Degree in Engineering or relevant field
• Proven working experiences as a project engineer
• Project management and organizational skills
• Commitment to exceeding customer’s expectations
• Time management and organization skills

Good to Have

• MS Office Skills
• Microsoft Project Skill
• Dynamic Business Central knowledge will be an advantage
• Negotiation skills

Reporting to the Engineering Manager, the systems engineer will provide engineering design, technical configuration, drawing of various telecommunication systems.

He/ She will possess extensive knowledge and experience in Engineering design of telecommunication, safety & security and marine navigation systems covering technologies such as IP Infrastructure, WIFI WLAN, Firewall security, IP-PABX, PAGA, CCTV, VCS, TETRA/DMR UHF/VHF Radio, GMDSS Radio, GEO/MEO/LEO VSAT, IPTV, Radar, Gyrocompass and etc and provide engineering design, technical configuration, proof of concept as well as drawing instruction of various telecom systems.

Reponsibilites

• Take ownership of engineering design and make a truly access and understanding of client requirement and propose the right solution to fit the specs.
• Produce engineering document (VDRL) and close the client comments in a timely, high quality and accurate manner.
• Produce scratch drawing and guide the AUTOCAD drafter to come out the engineering drawing deliverables.
• Adapt the industrial standard and best practice into the engineering drawing preparation, design, review, and submission.
• Guide the in-house technician for equipment assembly and cabinet integration; implement the system configuration, simulation, testing and verification.
• Conduct factory acceptance testing (FAT) to client and provide in-house training to client as well as commissioning engineer.
• Any other ad hoc tasks required for business needs.

Requirements

• Minimum diploma in telecom or equivalent technical discipline
• Proven 4-5 years’ experience in a similar role within the industrial markets.
• Well organized documentation, time management skills
• Ability to articulate and share concepts with customers and suppliers.
• Ability to work with cross function teams and lead the team
• Objective driven, time-sensitive and resourceful
• Certificate of AUTOCAD will be added advantages.
• Site commissioning / radio surveying experience as per SOLAS / MODU will be added advantages.
• Ability to use various coverage tools such as CadnaA for PAGA, Ekahau for WIFI coverage, iBwave for UHF/GSM coverage will be added advantages.

Job Description

• Work closely with external IT vendor, coordinating and supervising all IT related services and work done by external vendors.
• Maintaining and troubleshooting computer systems and network, including cybersecurity.
• Installing and configuring new hardware and application software.
• Conduct applications training for internal stakeholders.
• Tracking and managing IT related problems and issues.
• Address any issues related to ICT security, performance, and applications availability.

Qualifications

• 2+ year work experience with a Diploma/Degree in Computer Science, Information System or equivalent.
• Experience in Microsoft 365 platform. Experience in Microsoft Power Platform is an added advantage.
• Excellent verbal, written, and interpersonal communication skills.
• Excellent analytical problem-solving and critical thinking skills.
• Service oriented and positive working attitude
• Team player, proactive and willing to learn new technologies

Job Responsibilities

• Project coordination and Supervision of ACMV site progress
• Attend site meetings
• Coordination with sub-contractors
• Reporting Project Progress
• any other duties assigned

Job Requirements

• Fresh Graduate Welcome
• Degree in Engineering / Materials
• Working days per week: 6
• Working hours : 0830 - 1730hrs

The Service Analyst provides technical support for application related issues and performs daily service health monitoring, server maintenance and resiliency improvements.
He/She is responsible for delivering new and improved capabilities in systems monitoring, recovery and stability aspects of the system.

Job Description:

•Support and assist in regular server maintainance, system accesses, systems monitoring, backups, patching and daily health checks

•Maintain service operations documentation and guides. Develop supporting documentation for all Service Operation activities

•Monitor Service level dashboards, perform daily health monitoring, system capacity review and allocation of adequate capacity

•Defect fixes and resiliency related improvements

•Assist in investigation of user reported issues

•L2 support

•Develop mitigating and/or preventive solutions

•Support transition phases from project to operations.

•Assist team in Change Approval Board and Pre-commissioning preparations.

•Liaise closely with interfacing systems users and support teams on routine support issues or enhancements.

•Provide application maintenance support (certain activities may occur after office hours).

•Liaise closely with business users and build good rapport.

•Supp vulnerability assessment, capacity management and software lifecycle to ensure timely remediation of identified issues.

•Coordinate production deployment process and administrative account access.

Requirements:

• Bachelor’s degree in computer science or other highly technical, scientific discipline

• 3-5 yrs of Technical / Application Support experience on multi technology platforms

• ITIL v3/v4 certification and strong service oriented experience / background preferred

• Strong Knowledge and understanding of IT industry environment and business needs

• Proven experience supporting Web / Mobile / Client based applications

• Strong knowledge in SAP SuccessFactors, SAP S/4 Hana application with strong analytical and problem-solving skills

• SAP certification is a plus

The Service Analyst provide application support to users. The candidate poses a structured and analytical approach to the identification, diagnose and rectification of user reported issues.

a) Provide applications troubleshooting and on-site support.

b) Log, escalate and follow through with issues.

c) Simulate user problems to resolve operating difficulties.

d) Coordinate activities to identify, diagnose and rectify problems

e) Provide 24/7 primary application maintenance support.

f) Provide reports for related KTLO activities

g) Ensure that all KTLO related activities are done on time

h) Liaise with vendor on issues and ensure that issues are resolve promptly according to SLA requirements.

i) Work closely with vendor and users to fulfil operation requirements and issue resolution

j) Involvement in the system integration testing phase / User Acceptance test prior to implementation.

i) Assist, Support and Ensure contract management related process and documents are complete on time.

Requirements / Qualifications:

a) Diploma/Bachelor’s degree in computer science or other highly technical, scientific discipline

b) 1-3 yrs of Technical / Application Support experience on multi technology platforms

c) ITIL v3/v4 certification and strong service oriented experience / background preferred.

d) Knowledge and understanding of IT industry environment and business needs

Our Healthcare Client is seeking highly motivated individual to join them as Clinic Assistant / Patient Service Associate. Successful candidate will play a crucial role in providing exceptional frontline services, ensuring smooth clinic operations, and fostering positive patient interactions.