About the Role

The DevOps engineering team is responsible for maintaining all dev-related tooling and developing internal tools/web portals to increase efficiency and security across all of our engineering teams. As a Senior/Staff DevOps engineer, you will create automation into the software development lifecycle. You will be a crucial member of a fast-growing company. Your efforts will directly impact the company’s growth by enabling developers to move fast and deliver great products to our customers. This role at ShopBack is a vital part of the development process. You and your team will build DevOps practices & tools to support the development team across three offices. In this role, you will be responsible for the following tasks:

Responsibilities

• Automating and improve development and release processes
• Automating the creation of development & staging environments with required dependencies on Kubernetes
• Ownership of DEV/Staging environments
• Automating security testing across all of our codebases to find and flag vulnerabilities
• Working with engineers to ensure that development follows established processes
• Improving CI/CD infrastructure and deploying best practices to enable fast development
• Building and setting up new development tools and infrastructure
• Developing dev tools & cli for developers to automate redundant tasks
• Managing monitoring & alerting infrastructure at scale
• Bridging the gap between Development and Operations
• Writing high-quality documentation for DevOps tools and practices

Requirements

• 5+ years of experience working in DevOps team
• Hands-on experience with the whole SDLC: Requirement, Design, Code, Test, Deploy
• Excellent coding skills in a modern programming language (preferably Python/Go)
• Experience working with Container orchestration (preferably Kubernetes)
• Knowledge of Development ecosystem tooling: Git/CI/Docker/Kubernetes
• Passion for learning cutting-edge technologies and automating large scale processes
• Software architecture design skills for maintaining High Availability and Fault Tolerance

Responsibilities

• Support and provide mechanical engineering design
• Handle design works and/or project management relevant to ACMV, Fire Protection, Sanitary and Plumbing.
• Supervise and coach a team of engineers in mechanical services for the project from concept stage, design development, contract documentation, authority submissions, site administration to project completion
• Act as either Project Manager or Team Leader in projects.
• Act as mentor to new employees.
• Provide technical assistance to engineers.
• Advise engineers on the project administration and contractual issues.
• Conduct technical discussion on common design problems with engineers

Requirements

• Recognised Degree in Mechanical Engineering with PEB Singapore
• Candidate must have min 6 years of relevant working experience in design engineering of ACMV / HVAC, Fire Protection and Plumbing services with Engineering Consultancies in Singapore
• Proven track record of working across organization boundaries to define requirements, solve complex problems and drive programs to successful completion
• Good understanding of Singapore Code of Practice and local authority submission process (LTA / PUB / BCA)
• BIM and CAD capabilities (REVIT / Microstation / Autocad) will be added advantage

The Role:

Based in the WSP Singapore office, the Consultant will be delivering ICT & Telecommunications Engineering and Consultancy Services to Clients across multiple sectors such as data center, healthcare facilities, aviation and property commercial buildings. You will be part of a rapidly growing Technology Consulting team, developing and managing technical delivery through new opportunities and existing clients.

The ideal candidate should have an interest in applying their expertise, project management and thought leadership to deliver digital design. We are looking for highly effective people who can work collaboratively with direct/ indirect (multidisciplinary) colleagues and external stakeholders to deliver great outcomes for our clients.

Key Responsibilities:

1. Responsible for delivery; taking ownership of projects as well as tasks.
2. ICT & Telecommunications detailed design documentation such as:Client Return Briefs
   Reports
   Technical Advice
   Specifications
   Schematics
   Drawings
   
   Detailed sections and installation drawingsSite inspections and construction management duties including RFI and Submittal review
   Attend meetings independently
   Coordination with relevant engineering disciplines to ensure the ICT network can support their services (Smart Building, Electrical and Mechanical, AV, Security)
   Coordination with Architect to ensure adequate spatial provisions have been provided

Qualifications:

• Relevant tertiary qualifications (BSci, BEng or equivalent)
• Minimum of 2-year consulting experience and 4-8 years’ industry experience on ICT projects
• Well versed with providing ICT & technology advisory services and technical designs
• Sound understanding of International and Singapore ICT Standards
• Proven ability of writing well-structured and clear design reports
• Proficient in commercial grade building ICT system design and designing IT/OT networks
• Track record of leading medium scale projects and contributing to larger projects
• Familiarity with design and construction platforms and tools (Revit, CAD, Bluebeam, Autodesk360, etc.)
• Comfortable handling competing priorities, prioritising work, and meeting deadlines
• Strong interpersonal and communication (written/verbal) skills.

Preferred Qualifications:

• RCDD or other BICSI credential
• CCNA, CCNP or other similar networking credential
• CWNA, CWDP or similar wireless network credential
• Experience in a consulting engineering setting
• Experience in Smart Building Technology design
• Experience involving the design of Integrated Converged Networks
• Data centre project experience

Principal Accountabilities

· Identified new design-in opportunities and influencing customer decision to secure design-wins for the electronics components line card the company represented

· Maintain good relationship with existing customers and suppliers technical teams

Key Challenges

· Handle the complexity of people and technical

· product promotion

· Understanding of technologic and electronics system trend

· Up keep of technological knowledge

Skills, Know How and experience

· Diploma/ Degree in Electronic Electrical Engineering or equivalent

· Good electronics system knowledge

· Experience working in electronics distribution business

· Passion in following up project and eventually winning the project

· Good Communication, presentation and follow up skill

· Flash graduate with good technical knowledge in the above areas are welcome

Key Responsibilities:

• Design power supply hardware (and/or embedded firmware) for various switching mode power converters (PFC, Flyback, Forward, Buck, Boost, Resonant topologies including LLC, series resonant, and Synchronous Rectification), ranging from 1,000W to 22,000W, for on-board/off-board charger.
• Theoretical analysis of concepts (calculation and simulation).
• Practical and detailed evaluation of all types of power circuits.
• Enhance and improve circuit performances such as Efficiency and Reliability.
• System design with creation 2D models and design 3D together with ME team.
• Schematic creation and PCB design support.
• As project key person to start from concept to mass production stage.
• Implement design for manufacturing and design for automation. DFx.
• Patent and technology creation, defining new power requirements.

Key Requirements:

• BSc, MSc, PhD, or researcher with Min. 3 years’ experience.
• Experience with EV chargers and onboard chargers (OBC) is a plus.
• Familiar with power measurement equipment.
• With solid technical know-how on the transformer, power Mosfet, PWM controller, and synchronous rectifier circuits.
• Understand the application of PID controllers and control loop analysis.
• Knowledge of EMC/IEC/UL/EN standards.
• Experience in schematic and PCB layout designs.

JOB DESCRIPTION

· Answer phone enquiries and orders professionally and efficiently with the use of good telephone techniques, customer service, speed and accuracy

· Respond to customer enquiries and provide quotations to customers promptly

· Ensure timely and accurate processing of orders and issue billings accordingly

· Ensure procedures for processing of orders with specific restrictions and that require price approval are strictly adhered to

· Work closely with overseas agent/partner and customer for scheduling of shipment

· Check on vessel sailing schedule, source for quotations, negotiate rates with carrier and co-loader, and confirm booking with carrier

· Follow up and update customer on all shipment details, schedule and status

· Request loading plan from freight forwarder at least 2 working days before vessel expected time of arrival and share loading plan with customer; and coordinate on all loading issues

· Prepare and handle full set of shipping documents including but not limited to submission of dangerous goods form to carrier if necessary, transhipment and export permit, master bill of lading, house bill of ladings, certificate of origin application, tax invoice and arrival notice

· Send stuffing photos, tally sheet, shipping note and final summary to overseas agent/partner

· Arrange for cargo pick up, permit clearance and transfer; and attend to customer queries; and engage haulier services when necessary

· Check commodity harmonized system code if applicable

· Manage and coordinate the flow of information between customers, warehouse and the transport team concerning the status of orders, incoming shipments, arrangement for cargo pick up, engagement of haulier services, unstuffing of incoming shipments, delivery arrangement, wrong orders, returned/damaged goods, unavailable loading bay at customer site, direct reject of orders at point of delivery, etc

· Ensure that critical information with regard to urgent delivery, special timing request are communicated and follow up with the transport team till completion of delivery

· Liaise with customers to evaluate and establish actual reason for direct reject of orders at the point of delivery; and rectify the error when necessary and work with finance to process credit note promptly and accurately

· Work closely with accounts team to:

a. Resolve and reconcile credit note discrepancies against payment made by customers;

b. Resolve and reconcile price error in orders and generate price difference credit note upon receipt of approval from customers and the Company

· Exercise good customer service skill when managing difficult customers and/or customer complaints

· Verify and analyse information gathered from customers’ feedback; and resolve the issues on the spot whenever possible. Otherwise, work closely with the relevant department to ensure customer complaints are appropriately addressed, service recovery are carried out promptly and preventive actions are in place to prevent recurrence of similar issues

· Provide administrative support when necessary and this includes but not limited to filing, data entry, retrieval of documents, etc or any other duties assigned

· Analyse data pertaining to customer feedback and complaints to identify key focus areas; and propose and executive action plans to enhance quality of service, improve process efficiency and service standard so that optimal results are achieved

· Perform scheduled service call to customers semi annually to gather customer feedback and strengthen relations

· Other ad hoc duties as assigned

QUALIFICATIONS

· Minimum Diploma in Supply Chain Management, Logistics or relevant field

· Fresh Diploma/Degree graduates are welcome to apply

· Prior experience in customer service and/or in the logistics industry would be distinct advantages

· Knowledge in import/export shipping procedure, incoterms and documentation are added advantages

· Proficiency in Microsoft Office is a pre-requisite

· Excellent communications and interpersonal skills with ability to build key relationships across all levels with internal and external stakeholders

· Self-starter who is hands-on, motivated, flexible, meticulous, proactive and action driven

· Strong planning, organizing, prioritization and time management skills

· Strong analytical and problem solving skills with ability to identify and assess problems quickly; to apply judgment and recommend solutions within broadly defined guidelines

· A strong team player with commitment to collaborate with other functions of the Company

· Able to multitask and work under pressure and tight deadlines independently

LOCATION OF WORK

1 One-north Crescent #07-02 (Will be shifting to 192 Pandan Loop in Oct 2024)

WORKING HOURS

Monday to Friday : 9am – 6pm

Extended hours depending on the exigencies of service

UnaBiz is the leading IOT company in Singapore. HQ in Singapore, with office in Taiwan, Japan, France, Spain and providing IOT solution globally.

Join the company that supplies solutions to established local / MNC like SIA, CBRE, JLL, Shiseido, TotalEnergies, Certis, Engie, and many more!

Responsibilities:

- Project Management of deployments

- On site visits & surveys before project confirmation

- Coordinate and manages technicians and vendors

- Coordinates procurement with purchasing dept

- Experience in green building (e.g. energy monitoring) deployments

- Keep track of project progress & updates stakeholders

- Propose/validate solutions

Requirements:

- Technical/engineering background and/or experience in IOT / Facilities Management / Sustainability

- More than 5 years of relevant experience

- Can multitasks

- Proficient in MS Excel, MS Word

- Strong interest in new exciting world of IOT

- Experience with python and C/C++

- Experience with electrical wiring of DB/subboard, chiller and sensors is an added advantage

Benefits

1. Start your career at a company with the leading IOT company in Singapore

2. Excellent compensation commensurate with experience and skill

3. Activities to build company culture of camaderie

4. Free transportation to/fro office and home

5. Free lunch in office

6. 5 working days per week

Job Summary

The Home Ownership Department supports families with children living in HDB rental flats who aspire to own their own homes. Through our flagship KeyStart Programme, we aim to transform the lives of these families by providing financial support and guiding them on their journey toward home ownership. Similarly, the Livelihood Department assists families seeking career advancement and increased employment income. We collaborate with community members to define their ideal job opportunities and support them in acquiring the mindsets, competencies, and skills needed to find, sustain, and excel in these roles, thereby enhancing their livelihoods.

We are seeking a highly organized and proactive Admin and Operations Associate to support the Home Ownership and Livelihood Department in overseeing, executing, and coordinating various administrative and operational tasks.

This role is crucial for managing robust documentation, ensuring effective communication between our team and relevant stakeholders, and maintaining smooth operational processes. As the first point of contact between new families and the team, the ideal candidate should excel in customer relationship skills, demonstrating a commitment to exceptional service and fostering positive interactions. Candidates should be passionate about our mission, detail-oriented, capable of handling multiple tasks simultaneously, and possess strong communication and organizational skills to contribute meaningfully to the lives of the community members we serve.

Key Responsibilities

1. Administrative Support

• Assist the Programme Manager or Lead with daily administrative tasks and programme-related activities.
• Provide secretarial support, including organizing and coordinating meetings, preparing agendas, drafting correspondences, recording meeting minutes, and creating presentations.
• Maintain and organize documentation and data, ensuring all records are accurate and complete for audit and compliance.

2. Operational and Logistical Support

• Coordinate programme activities and schedules to ensure smooth operations and timely completion.
• Provide administrative and logistical support for programme activities such as trainings conducted by the department.

3. Financial and Procurement Support

• Support the team with procurement and logistics for programme activities, including managing purchase requisitions and tracking expenses.
• Assist in monitoring budgets and ensuring proper accuracy in billing management, including claims, invoicing, and verifying staff claims.

4. Member (Client) Management

• Serve as the first point of contact for KeyStart members by attending to inquiries made via phone call, WhatsApp message, or email.
• Ensure that members meet the basic eligibility criteria before working with members to ensure submission of relevant data and documents to facilitate informed and accurate evaluations by the team.
• Schedule appointments between members and the team’s relevant staff, ensuring timely and efficient coordination.
• Track and monitor the progress of each inquiry to ensure members are attended to by the team and that all follow-up actions are completed effectively.

Job Requirements

Experience and Experience: Any relevant experience in administration, operations, or social services will be advantageous. Candidates with no relevant experience but who possess the capacity to learn and meet other requirements will also be considered.

Skills:

• Strong organizational abilities with meticulous attention to detail. Capability to manage multiple tasks and prioritize effectively.
• Excellent written and verbal communication skills, with the ability to handle inquiries and interact professionally with clients and team members.
• Strong interpersonal skills with a can-do attitude, demonstrating ownership of assigned tasks and a problem-solving mindset in a fast-paced environment.
• Ability to work both independently and collaboratively, with flexibility to adapt to changing needs and deadlines.
• High level of accuracy in handling data and documentation, with a sharp eye for details.

Technical Proficiency:

• Basic Requirements: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Additional Advantage: Familiarity with Microsoft Access, SharePoint, and Power Automate is a plus. Training will be provided to enable proficiency in these tools.

Job Description

• Design and develop the red team's customized secure system (remote control program), and ensure that the endpoint protection can be bypassed such as Crowdstrike, Windows Defender, 360 Safeguard
• Reverse analysis of common EDR and HIDS to identify methods for bypassing detection, and embed security principles into the design of system architectures to mitigate the risks
• Research the persistence solutions under common operating systems such as Windows, MacOS, and Linux
• Perform red team engagements related to the periodic review and audit activities of infrastructure security systems (IDC network, office environment, cloud native) and maintain documentation of security standards and procedures

Requirements

• Minimum 3 years of relevant work experience
• Extensive experience in RAT (Remote Access Tool) development, with the ability to customize attack frameworks like Cobalt Strike
• Extensive experience in anti-endpoint protection, providing solutions to bypass the detection of EDR such as CrowdStrike, Windows Defender, 360 Safeguard
• Experience in persistence solutions under common operating systems (Windows, MacOS, Linux)
• In-depth understanding of security mechanisms of Windows/Linux systems, and familiar with offensive techniques in ring0/ring3
• Proficient in scripting/programming languages like C/C++, Go, PowerShell, Javascript, ASM, etc
• Strong reverse engineering skills with proficiency in tools such as IDA Pro, OllyDBG, WinDBG, GDB, etc
• Strong communication skills and effective teamwork spirit
• Self-starter and fast learning ability

Responsibilities:

• Responsible for the KPI indicators of the area in charge, have a strong execution;
• Responsible for the handling of customer opinions such as escalation complaints;
• Communication and coordination of problems between stations, customers;
• Customer relationship maintenance, telephone call back or visit customers, record and analyze customer needs and problems and timely feedback to improve customer satisfaction.

Requirements:

• Minimum diploma, preferably in Logistics / supply chain management;
• Minimum 2 years experience in related fields;
• Have great communication and coordination skills.
• Strong command in written & spoken in both Chinese & English to handle queries and complaints from Chinese & English speaking customers;
• Familiar with express business and related knowledge.

About Cynapse

Cynapse is an awarded AI Software Product company specializing in Enterprise-grade Vision AI in highly challenging environments. cynapse’s software platform is leveraging cutting-edge cloud/on-premise/edge platforms, advanced computer vision algorithms, advanced ML concepts & models, and more.

The company Headquarter is located in Singapore (one-north Area)

Job Description

Cynapse is looking for a talented and highly motivated Computer Vision & Machine Learning Developer to join our AI team that delivers a challenging, enterprise-scale Video Content Analytics solutions to global customers. You will conform to high standards of design and coding, working in a cutting-edge, dynamic and professionally challenging environment.

Responsibilities

• Develop advanced video/image analytics technologies using both Computer Vision Algorithms and advanced ML/DNN
• Research technologies and concepts in the areas of Machine Learning, Computer Vision and Edge AI
• Participate in system design activities, prototyping and testing
• Follow and contribute to software development best practices

Qualifications

• At least a Bachelor’s Degree in Data Science, Computer Science, Engineering or similar
• Experience in developing Computer Vision applications, i.e. object detection & classification, object segmentation, computer vision algorithms, ML models optimization, etc.
• Experience with ML/DNN in at least one of the following frameworks: TensorRT, Tensorflow, Keras, PyTorch
• At least 2 years of experience with C++

Personal Competencies

• Innovative, motivated and a quick learner
• Ability to work well in a small team and take end-to-end ownership of problems and their resolution
• Attention to detail, curiosity, and passion for technology

Benefits

• Competitive base salary and a generous stock option package
• Unique opportunity to work with a talented global team on cutting edge technologies
• informal and exciting work environment with flexible hours

Due to the nature of the role, the position is considered for candidates that are only based in Singapore

Job Type: Full-time

Pay: $4,500.00 - $7,000.00 per month

Benefits:

• Health insurance

Schedule:

• Monday to Friday

Supplemental Pay:

• 13th month salary

Experience:

• Computer vision: 3 years (Required)

Work Location: In person

• Taking ownership of customer issues reported and seeing problems through to resolution

• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues

• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

• Research and identify solutions to software and hardware issues

• Diagnose and troubleshoot technical issues, including account setup and network configuration

• Ask customers targeted questions to quickly understand the root of the problem

• Track computer system issues through to resolution, within agreed time limits

• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue

• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)

• Provide prompt and accurate feedback to customers

• Refer to internal database or external resources to provide accurate tech solutions

• Ensure all issues are properly logged

• Prioritize and manage several open issues at one time

• Follow up with clients to ensure their IT systems are fully functional after troubleshooting

• Prepare accurate and timely reports

• Document technical knowledge in the form of notes and manuals

• Maintain jovial relationships with clients

Requirement

• Proven work experience as a Technical Support Engineer, maintenance and troubleshooting to end users on their VOIP server, software application package, hardware, environments and platform in which the business operates (VOIP server, remote access, VOIP Phone, SIP Phone, video conference, cloud and etc.) role

• Ability to diagnose and troubleshoot basic technical issues, excellent problem-solving and communication skills

. Management of hardware failure – coordinate with hardware maintenance services provider for delivery replacement part and the physical installation of the replacement parts.

• Ability to provide step-by-step technical help, both written and verbal also able to travel to customer sites with short notices

Position Summary:

The Systems Engineer undertakes complex projects related to systems provisioning, installations, configurations as well as monitoring and maintenance. They apply highly developed specialist knowledge and skills in systems administration and works toward continuous optimization of systems performance. They implement systems improvements and instructs other IT staff in the resolution of complex issues. They required to be on standby with on-call availability with varied shifts including nights, weekends and holidays.

The systems engineer will be able to quickly and effectively solve issues as they arise and able to methodically identify the cause of the issue, evaluate it and develop a solution in collaboration with the team. The systems engineer communicates effectively and displays high level of service standards.

Roles & Responsibilities:

Set system administration processes
• Establish goals and priorities, design, planning, day-to-day operation, maintenance, and advanced troubleshooting of systems
• Align system administration with overall strategic IT service direction and business needs
• Assist with the development of business case justifications and cost/benefit analyses for spending and initiatives
• Anticipate internal and/or external business challenges and/or regulatory issues
• Develop policies, procedures, and controls to ensure system security
Develop New Systems
• Partner with stakeholders to recommend innovative and automated approaches for system administration
• Define systems requirements for new technology implementations
• Prepare for system expansion by studying plans and requirements
• Oversee the design, maintenance and implementation of the systems
• Prioritise tasks to ensure projects are implemented in accordance with project plans and budgets
Optimise Systems Performance
• Recommend process, product or service improvements, resource optimisation and cost savings
• Oversee hardware and software upgrades
• Recommend new technologies, methodologies, systems or opportunities for cost savings, security and service quality improvement
Manage Teams
• Oversee team management including budgets, forecasting, work allocations and staffing
• Develop staff through ongoing coaching, mentoring and career discussions
• Define common goals, direction and accountability among staff
• Drive effective performance management practices within department in accordance with company policies and procedures

Requirements/ Qualifications:

• Degree in Computer Science, Computer Engineering or equivalent
• At least 7 years above experience as systems engineer.
• Strongly technical background
• Familiar with Windows server, redhat and OS
• Familiar with Cloud operations (on-prem or on private cloud environment)
• Excellent vendor management
• Good to have SAP background
• Systematic in approach and familiar with enterprise level trouble shooting.
• Experience in project delivery and technical management of complex system landscapes
• Strong communications skills with stakeholders and ROs.
• Experience in healthcare applications preferred and/or willing to take up the challenges in a healthcare related industry.

Senior / Customer Service Associate, Group Contact Centre

As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a fast-paced environment and be challenged with navigating complex healthcare needs. Reporting to the Institution Lead, Group Contact Centre, you will:

Job Responsibilities:

• Deliver excellent customer service to callers by understanding caller's needs
• Provide timely, accurate and appropriate information and assistance to address caller's enquiries
• Book or reschedule appointments based on caller's request
• Handle any other hotline administrative functions such as handling of emails, referral requests and emergency activation
• Coordinate and liaise with other departments in the institutions to ensure requests are followed up and resolved

Job Requirements:

• Minimum Diploma in any discipline. (Fresh graduates are welcomed)
• Preferably 1 to 2 years’ experience in healthcare industry, contact centre environment and/or service related industry
• Able to communicate fluently in English and Mother Tongue
• Able to read and write fluently in English
• Pleasant and cheerful personality with good interpersonal skills
• Able to adapt to fast pace working environment
• Computer literate and good typing skills
• Able to multi-task and work under a stressful environment
• Willing to work on rotating shifts, including PHs and weekend

Working Location:Choa Chu Kang Polyclinic / Ng Teng Fong General Hospital / The Synergy

Service crew for Chinese/ Taiwanese restaurant.

Training will be provided if interested but no experience.

Communication in Mandarin preferred.

Restaurant in central area.

Local Singaporean/ PR preferred.

Basic salary starting $1,800 & higher depending on experience.

Malaysian work permits holders welcome to apply.

JOB RESPONSIBILITIES:

• Ensure excellent service standards, respond efficiently to customers’ needs and maintain a high level of customer satisfaction.

• Handle and resolve our patient’s enquiries and/or feedback in a professional and tactful manner, including answering of phone calls.

• Main tasks include receiving patients at Reception counter/lounge, assist with Patient Registration, Billing/Payment and other administrative front-desk tasks.

• Assist with ad-hoc tasks assigned by the Management.

REQUIREMENTS:

• Preferably with 2 years of relevant experience in healthcare or similar capacity.

• Possess strong communication skills, patient and genuinely excited to help customers.

• Able to multi-task, problem-solve and manage time efficiently.

JOB DETAILS:

• 5 working days with 2 off days!

• 40 working hours per week. JOB BENEFITS:

• Exciting career progression!

• Long service cash awards. Up to $2,000!

• Medical & Dental benefits.

• 14 days Annual Leave (Can increase up to 18 days)

• Additional leaves (Birthday, Marriage etc.)

• Performance bonus.

Roles & Responsibilities:

· Provide quality customer service to customers via telephone, online chats or messaging.

· Attend to inbound calls, as well as email enquiries when necessary

· Respond and follow up promptly to customer enquiries and feedback on our products and services

· Able to manage emotion well and cope with customers's demanding requests.

· Preparing and entering client’s PO/SO into the systems and coordinate in deliveries, creation of DO for deliveries.

· Filing of customers DO and SO.

· Able to work closely with the team and provide support when necessary.

· Ability to multi task and take on additional tasks/roles.

· Other ad hoc duties as assigned by Supervisors

Requirements

· Minimum Diploma or equivalent qualifications

· Preferably Junior Executive specialized in Customer Service or equivalent.

· At least 1 to 2 years of customer service experience. However, fresh graduates may apply.

· Possess good communication and interpersonal skills

· Pleasant disposition and well-groomed.

· Proficiency in English.

· PC Literate; Proficiency in Microsoft Office.

· A good team player and willing to contribute to team effort to accomplish related results and performance.

· Only Singaporeans & PRs may apply. Shortlisted applicants will be notified.

· Right candidate able to start work immediate.

We are looking to hire a Sales Engineer as our team is expanding into neighbouring regions.

If interested, please submit your application with your requested salary and resume.

Remuneration terms will be commensurate with your competency if hired. Only shortlisted candidates will be contacted.

Priority will be given to candidates that do not require sponsorship to work in Singapore.

----

As Sales Engineer you will be responsible for dealing with a wide customer base in Singapore. Your focus will be to understand customer’s needs and propose solutions to value-add to their project.

You will be the first point of contact for quotations, enquiries and all customer activity. This role would benefit with some engineering background to have the technical expertise in advising customers in their projects.

This role is an excellent opportunity to join a very customer focused niche industry which will offer you a strong career path, to take customer service and up-selling/cross-selling to a new level.

Important qualities:

• Problem solving skills – Ability to assess customer needs and offer tailored solutions. This often requires creative problem-solving and the ability to think on their feet.
• Clear communication skills – Ability to explain complex technical information in a way that is easy for non-technical clients to understand is essential
• Active listening – Understanding the client's needs and concerns to provide relevant solutions.
• Tenacity – Sales process can be long and challenging, so persistence and determination are key.
• Good time management – Sales engineers often juggle multiple clients and projects, so effective time management and the ability to prioritise tasks are important.

Your main responsibilities:

• Actively seek out prospective clients
• Manage existing key accounts
• Participate in technical discussions and commercial negotiations
• Clearly articulate technical capabilities and give product demonstrations
• Co-ordinate with factories on customer enquiries and project tenders

Requirements:

• Preferred to have an Engineering Degree or some form of engineering background
• Sales experience and network in the industry is a plus
• Good communications skills in both spoken and written English are essential
• Self-motivated and dynamic person that is passionate in the role
• Familiar with Outlook, Teams, Business Central and other Microsoft 365 apps

Employee benefits:

• 5 day work week
• Monthly transport (if utilising own car) and mobile allowance
• Basic + commission remuneration scheme
• Medical and dental benefits
• Training and development opportunities
• Medical and annual leave

1. Install, repair, maintain, operate, inspect and test an electrical installation where the operating voltage of such installation does not exceed 1000 volts and the approved load of such installation does not exceed 500 kVA;
2. Design and submit plans and drawings of an electrical installation where the operating voltage of such installation does not exceed 1000 volts and the approved load of such installation does not exceed 150 kVA, except that the limitation of 1000 volts shall not apply in the case of an Electric Discharge Lighting Circuit; and
3. Carry out any work or switching operation as instructed by or under the supervision of an authorised high voltage switching engineer.

1. Install, repair, maintain, operate, inspect and test an electrical installation where the operating voltage of such installation does not exceed 1000 volts and the approved load of such installation does not exceed 500 kVA;
2. Design and submit plans and drawings of an electrical installation where the operating voltage of such installation does not exceed 1000 volts and the approved load of such installation does not exceed 150 kVA, except that the limitation of 1000 volts shall not apply in the case of an Electric Discharge Lighting Circuit; and
3. Carry out any work or switching operation as instructed by or under the supervision of an authorised high voltage switching engineer.

• Review contractual commitments, customer specifications, or related information to determine logistics or support requirements.
• Analyze logistics processes.
• Determine logistics support requirements, such as facility details, staffing needs, or safety or maintenance plans.
• Analyze logistics processes.
• Propose logistics solutions for customers.
• Advise others on logistics topics.
• Direct the work of logistics analysts.
• Supervise employees.
• Evaluate effectiveness of current or future logistical processes.
• Analyze logistics processes.
• Provide logistics technology or information for effective and efficient support of product, equipment, or system manufacturing or service.
• Advise others on logistics topics.
• Evaluate the use of inventory tracking technology, Web-based warehousing software, or intelligent conveyor systems to maximize plant or distribution center efficiency.
• Analyze logistics processes.
• Develop logistic metrics, internal analysis tools, or key performance indicators for business units.
• Develop business or financial information systems.
• Analyze or interpret logistics data involving customer service, forecasting, procurement, manufacturing, inventory, transportation, or warehousing.
• Analyze logistics processes.
• Prepare or validate documentation on automated logistics or maintenance-data reporting or management information systems.
• Maintain data in information systems or databases.
• Identify cost-reduction or process-improvement logistic opportunities.
• Identify opportunities to improve operational efficiency.
• Evaluate the use of technologies, such as global positioning systems (GPS), radio-frequency identification (RFID), route navigation software, or satellite linkup systems, to improve transportation efficiency.
• Evaluate logistics methods to reduce environmental impact.
• Develop or maintain cost estimates, forecasts, or cost models.
• Estimate costs of goods or services.
• Develop specifications for equipment, tools, facility layouts, or material-handling systems.
• Develop technical specifications for systems or equipment.
• Conduct logistics studies or analyses, such as time studies, zero-base analyses, rate analyses, network analyses, flow-path analyses, or supply chain analyses.
• Analyze logistics processes.
• Apply logistics modeling techniques to address issues such as operational process improvement or facility design or layout.
• Apply mathematical models of financial or business conditions.
• Prepare logistic strategies or conceptual designs for production facilities.
• Develop business or market strategies.
• Identify or develop business rules or standard operating procedures to streamline operating processes.
• Identify opportunities to improve operational efficiency.
• Establish organizational guidelines or policies.
• Design comprehensive supply chains that minimize environmental impacts or costs.
• Evaluate logistics methods to reduce environmental impact.
• Develop or document reverse logistics management processes to ensure maximal efficiency of product recycling, reuse, or final disposal.
• Develop sustainable business strategies or practices.
• Prepare financial documents.
• Determine feasibility of designing new facilities or modifying existing facilities, based on factors such as cost, available space, schedule, technical requirements, or ergonomics.
• Assess the cost effectiveness of products, projects, or services.
• Interview key staff or tour facilities to identify efficiency-improvement, cost-reduction, or service-delivery opportunities.
• Identify opportunities to improve operational efficiency.
• Analyze jobs using observation, survey, or interview techniques.
• Conduct environmental audits for logistics activities, such as storage, distribution, or transportation.
• Evaluate logistics methods to reduce environmental impact.
• Create models or scenarios to predict the impact of changing circumstances, such as fuel costs, road pricing, energy taxes, or carbon emissions legislation.
• Apply mathematical models of financial or business conditions.

Candidates are expected to:-

• Participate in the general planning of maintenance and operations onboard vessel;
• Control the detailed implementation of the general plans in appropriate areas;
• Plan the activities of immediate subordinates and officers under his/her charge;
• Serve as a member of the Management Team onboard vessel;
• Implement safety policies and practices onboard vessels according to the QHSSE policies as defined;
• Perform the role of the Training Officer for any Engineer Cadets/Ratings;
• Deputise for the Chief Engineer when necessary; and
• Appraise the performance of immediate subordinates and Cadets and report to Chief Engineer.

The ideal candidate must:-

• Possess a Certificate of Competency (Marine Engineer Officer Class II); and
• Possess at least 3 years of experience as a Second Engineer Officer onboard a container vessel.

Responsibilities

• Support and provide mechanical engineering design
• Handle design works and/or project management relevant to ACMV, Fire Protection, Sanitary and Plumbing.
• Supervise and coach a team of engineers in mechanical services for the project from concept stage, design development, contract documentation, authority submissions, site administration to project completion
• Act as either Project Manager or Team Leader in projects.
• Act as mentor to new employees.
• Provide technical assistance to engineers.
• Advise engineers on the project administration and contractual issues.
• Conduct technical discussion on common design problems with engineers

Requirements

• Recognised Degree in Mechanical Engineering with PEB Singapore
• Candidate must have min 6 years of relevant working experience in design engineering of ACMV / HVAC, Fire Protection and Plumbing services with Engineering Consultancies in Singapore
• Proven track record of working across organization boundaries to define requirements, solve complex problems and drive programs to successful completion
• Good understanding of Singapore Code of Practice and local authority submission process (LTA / PUB / BCA)
• BIM and CAD capabilities (REVIT / Microstation / Autocad) will be added advantage

Key Responsibilities:

• Design and implement network architectures for LAN/WAN/Wireless
• Configure and deploy routing protocols (OSPF, EIGRP, BGP).
• Implement switching protocols (STP, MSTP, VLANs).
• Design and implement network security measures (firewalls, ACLs, VPNs).
• Support, Configure, Maintain and Upgrade corporate customer’s network devices
• Ensure network security and connectivity
• Monitor network performance (availability, utilization, throughput and latency)
• Incident/Problem/Change/Service Request/Configuration Management.
• Create and maintain technical documentation (network diagrams, configurations).
• Assist in network design and implementation.

Experience:

• 8 - 10 years of experience in supporting, configuration, maintenance, and upgrading corporate customer’s network devices.
• CCNP certified (Routing and Switching).
• Good understanding and hands-on experience of networking protocols like routing and switching and Wireless (Physical experience in data centres for all Network devices/equipment).
• Experience in Firewall configuration and network security policy implementation. Hands-on experience on FortiGate/Cisco/Palo Alto/Aruba/ Huawei is desirable.
• Experience in debugging and fixing technical problems in network by coordinating with vendors, data centre and onsite support teams whenever required.
• Have experience in creating network documents and flow diagrams.
• Hands-on remote access and site to site VPN.
• Experience in monitoring tools like solar wind, NMS, Wireshark, MRTG Cacti etc.
• Knowledge of Windows, Linux and Load Balancer will be added advantage.

About

We are a growing retail and e-commerce business, our mission is to inspire creativity and mindfulness by offering a wide range of beautifully crafted crystals for displays, accessories, and DIY projects, empowering you to manifest your dreams.

This role involves working independently on tasks while also collaborating with other team members to manage and follow through on customer orders, both online and offline. You will play a crucial role in ensuring smooth operations in our growing e-commerce business.

Job Responsibilities

• Order Processing: Ensure that e-commerce and socials’ orders are fulfilled promptly to ensure timely delivery and customer satisfaction
• Fulfill Customer’s Orders & Customisation Request
• Customer Service: Invoicing and responding to customer inquiries/concerns through online & social platforms. Assist with retail floor responsibilities on days when the studio is open. This involves sales floor upkeep, cashiering, etc.
• Packing: Packaging products for dispatch or self collection, ensuring items are well protected and presented. Ensure items are well accounted for and ready to be collected/shipped out.
• Inventory Management: Assist in unboxing of new stocks, engage in stock-take and tagging of the new product
• E-commerce Operation Support: Manage product uploads and photography for e-commerce platforms, ensuring accurate representation and quality imagery
• General Office Management: Sorting of inventories in the office, keeping track and stocking up of office supplies, etc.
• Daily Housekeeping Duties
• Other Ad-Hoc Duties as Assigned

Job Requirements

• High initiative and positive attitude, able to work independently and as a team.
• Simple computer knowledge (Instagram, MS Office, Google Softwares, Excel) is required
• Crystals knowledge not necessary but will be beneficial
• Training will be provided
• Number of workdays: 5 days (5 hours each day, between 9am-6pm)

Benefits

• Gym and pool use
• Monthly team bonding (eg. bbq night, movie outing, karaoke and pizza etc)
• Annual retreat

At CRZtales, we're committed to more than just work. We're dedicated to fostering an environment where we not only excel professionally but also embrace life outside the office. Join us in achieving the perfect work-life balance as we grow together!

We look forward to hearing from you!

Any further enquiries do email us at [email protected]